March/April 2013 Providence Care Connections

C o n n e c t i o n sLeading the way in compassion and discovery.

March/April 2013 Vol. 11 Issue 2

what’s inside

Staff Achievement Awards UHKF welcomes new Associate Director of Major Gifts The Snoezelen room Enhancing quality of life for Geriatric Psychiatry inpatients Enhancing our professional practice Code White ePR: Improving the patient/client resident journey in the health care network Thankyou to our volunteers Gentle Persuasive Approaches in Dementia Care Providence Care Hospital will be a public hospital Volunteer Recruitment Advocacy Program at Providence Manor Mission event: Pancake Tuesday Mission event: Cake auction Founders’ Dinner Celebrate Earth Day Our hospitals go wireless Honour a Caregiver Words of Appreciation

Enhancing Quality of Lifefor over 150 years

www.providencecare.ca

Barb O’SheaJoan Sherman

Wayne VanalstineAdriana FarcasKrista Wells-Pearce

Congratulations to the recipients of the first Providence Care Staff Achievement Awards:

See inside for more details and full list of nominees...

Nominees and winners of the first Providence Care Staff Achievement Awards were celebrated at a special luncheon February 25 at the Cataraqui Golf and Country Club. On hand to present the awards were Sandra Carlton, VP Mission, Values and People and Dale Kenney, President and CEO. Front row, LtoR: Recipient of the Innovation & Discovery Award, Adrianna Farcas; and Co-Recipient of the Spirit of Compassion Award, Barb O’Shea. Back Row, LtoR: Sandra Carlton; Recipient of the Leading with Excellence Award, Krista Wells-Pearce; Co-Recipient of the Spirit of Compassion Award, Joan Sherman; and Dale Kenney. Absent from photo: Co-Recipient of the Spirit of Compassion Award, Wayne Vanalstine.

2 Providence Care Connections Mar./Apr. 2013 Vol. 11 Issue 2

Providence Care’s first Staff Achievement Awards

Leading with Excellence Award Nominees:

Hogan, RoseanneWalsh, TamiWells-Pearce, Krista

Spirit of Compassion Award Nominees:

Bacon, AngieBarr, LoganBissonnette, PaigeBroers, TeresaBurtch, CarolConley, KarrieCooney, FranCooper, CharleneCouto, AshleyDang, Thuy-DanFarcas, AdrianaFlood, JennaJokie, RusicaLake, HaydenLake, JordanLambert, CindyLeggett, Lori-AnnLi, JinMackey, NinaMcDonald, EmmaMcDonald, RoryMerkley, MargMills, SueO’Shea, BarbPatterson, JoycePlumb, CassandraShaw, CharleeSherman, JoanSmith, NatalieStoker-Best, EmilyTomlin, BryannaVanalstine, WayneWalsh, RyanWilliams, EmilyWilson, Andrew

Innovation & Discovery Award Nominees:

Abbott McNeil, DeannaAlbert, MichelleAltosaar, LeenaArcher, RobynBaker, GregBaker, KathyBaldwin, PatCarlton, SandraChristie, ArtieClark, CathyClayton, ChrisCripps, BarbDaigle, CraigFarcas, AdrianaGoodwin, JennGreenwood, DawnHamilton, KimHamilton, PamHeer, MichaelHeil, JoleneHodgins, MarleneJohar, GinaKennedy, JimLancastle, EmilyLaw, BruceLebelle, KeillyLeeder, ElaineLeegsma, JeanLesarge, PauletteLong, JenniferLyle, CathyMacNeil, SheldonMarino, JacquelineMazurski, FayeMcCullough, BarbMcDonnell, RobMcKenna, JulieMcPherson, MelissaMurphy, Anne MarieNicol, CatherineNowlan, ShelaghNorris, KarynPrest, LauriSeitz, DallasSharpe, Trudy

Congratulations to this year’s nominees!

On February 25th, Providence Care celebrated its first annual Staff Achievement Awards. Nominees and award recipients were invited to celebrate with their peers at an awards luncheon at the Catarqui Golf and Country Club.

Staff driven, developed and evaluated – the Achievement Awards were born out of the responses heard from staff in the 2010 Staff Experience Survey. The survey results indicated that staff wanted more ways to recognize the work of others. “There is no greater achievement or honor than being recognized by your peers,” said Dale Kenney, Providence Care President and CEO, at the awards luncheon.

The Achievement Awards recognize staff who excel in demonstrating one or more of Providence Care’s core competencies, which include commitment to our Mission, Vision and Values, client focus, relationship building, utilization of resources, continuous and lifelong learning and, innovation and creativity. These staff model our values of respect, dignity, compassion and stewardship and their daily behaviours are consistent with the Code of Conduct and our ethical practice.

In its first year, 94 staff were nominated over three awards. “It is so special to see so many people nominated. It is especially significant and especially meaningful, that those nominations come from your peers,” said Sandra Carlton, Vice President of Mission, Vision and People at Providence Care.

Leading with Excellence Krista Wells-Pearce won the Leading with Excellence award. This award recognizes and celebrates teams and/or individuals that, through demonstrated commitment and dedication to learning and individual leadership and regardless of their role in the organization, share their knowledge and high personal and professional standards to make a positive impact on others.

Spirit of CompassionBarb O’Shea, Joan Sherman, Wayne Vanalstine were the winners of the Spirit of Compassion award – recognizing and celebrating that they embody the spirit of compassion by being empathetic, conscious and responding to the needs of others.

Innovation & Discovery Adriana Farcas won the Innovation and Discovery award. This award recognizes and celebrates teams and/or individuals that, regardless of their role in the organization, model innovation and creativity in the work that we do and that demonstrate discovery and excellence in enhancing the quality of life for those entrusted in our care, for our staff, and for our broader community.

- Jessica Herbison Communications Officer


Clients reap benefits from Snoezelen room

The University Hospitals Kingston Foundation (UHKF) is pleased to welcome Associate Director of Major Gifts, Michelle Hauser, to the team. Michelle will be primarily focused on the Phase II redevelopment initiative for Providence Care. Michelle has spent the past three years with the Anglican Church of Canada, overseeing their annual giving program, donor development and launching an e-philanthropy strategy. Prior to this, she was the Coordinator of donor stewardship and education with the Anglican Diocese of Ontario based here in Kingston. Michelle played a key role in analyzing charitable giving trends for the region which led to the establishment of their Foundation. Before joining the Anglican Church, Michelle worked for the Hon. Peter Milliken, managing his local constituency office. Michelle can be reached at 613-548-7222, ext 3169. She is also located on site at Providence Manor in Room 1-2057.

UHKF welcomes Michelle Hauser

Staff and clients on Ward 15 at our Mental Health Services facility have found the use of the Snoezelen room very beneficial. As one client stated, “It’s great having a place like that to go to!” The room was designed and installed about a year ago by FlagHouse from Mississauga. The initiative came out of the need for expansion of programs and activities for clients transferred from the Royal Ottawa to Providence Care two years ago. The SE Local Health Integration Network provided funding for the care of these additional clients in our facility.

Snoezelen, or “controlled multisensory environment” is a therapy for people who are dually diagnosed. It is especially geared to people who have challenges processing sensory stimuli. It consists of placing the person in a soothing and stimulating environment, the “Snoezelen room.” The

room is specially designed to deliver stimuli to various senses, using lighting effects, colour, sounds, music, scents, etc. The term “snoezelen” is formed from the Dutch “snuffelen” (to seek out, to explore) and “doezelen” (to doze, to snooze). Originally developed in the Netherlands in the 1970’s, Snoezelen rooms have been established in institutions all over the world. They are especially common in Germany. Here in Kingston, Ongwanada has its own Snoezelen room and their staff members visited our room to learn from the set-up here. Since the opening of the room, staff have undergone the appropriate training and use of the room has been slowly integrated into the plans of care for Ward 15 clients. “Staff accompanies the client and the room can be staged to provide a multi-sensory

experience or a single sensory focus, simply by adapting the lighting, atmosphere, sounds and textures to the specific needs of the client. We have found that the room can have a beneficial calming effect and be a viable alternative to the use of medications. It is now just a part of the daily routine on the Ward,” states Bill Brown, RN with our Adult Treatment & Rehabilitation program on Ward 15. “It has proven to be very effective in providing a “therapeutic quiet” or soothing effect for clients who tend to be aggressive or who experience anxiety.” The use of the Snoezelen room has been available to all clients of Ward 15 and there are plans to expand the use to other wards.

- Cathy Clark Communications Officer


Protection of the public is the driving force behind the registration of health care professionals as it provides those who receive services an established route of complaint when they have concerns. Each College under the Registered Health Professions Act has an Inquiries, Complaints and Reports Committee (IPRC) that reviews all complaints and determines a course of action, which could include a caution, an educational undertaking, supervision or discipline of the College member, or no action. By adhering to their College’s Standards of Professional Conduct, health care professionals minimize the risk of a complaint being filed.

In honour of Psychology Month, the Psychology Community of Practice at our Mental Health Services sponsored a presentation on February 13th, “Practice Pitfalls: Enhancing your Professional Practice and Avoiding Complaints to the College”, with guest speaker, Dr. Dorothy Cotton. As past President of the College

Enhancing our professional practiceof Psychologists of Ontario, and past Chair of the College’s Inquiries, Complaints and Reports Committee (ICRC), Dr. Cotton has first hand experience regarding the kinds of complaints filed against members of the profession. She addressed the proactive practices that members of the College can incorporate in their day to day work to ensure that services they provide to clients meet professional standards, and she emphasized that professional standards are dynamic: novel challenges arise as the way we work changes. Many of these changes involve the use of technology – such as providing counselling via Skype or the Internet, or evaluating the impact of expressing professional opinions on a blog or website.

The presentation was well received by those present which included psychology professionals from the Kingston community, as well as graduate students and interns from the Department of Psychology at Queen’s University.

- Judy Fair, M.A.Sc. Psychological Associate

Enhancing quality of life of our inpatientsFamily Team Meetings and working with CCAC“It’s a first, not only for us but for many of our clients’ families,” states Darcy Woods-Fournier, Administrative Director of our Geriatric Psychiatry Program. Darcy is referring to the new practice of conducting Family Team meetings within 72 hours of a client being admitted to our Geriatric Psychiatry Inpatient unit. Having to admit a loved one to a mental health hospital is a stressful time and having a meeting where you can ask questions and meet face-to-face with those who will be providing care can help ease the transition.

The whole interprofessional care team meets with the client’s family or substitute decision maker to introduce themselves and address any concerns. A tour of the Ward where the client will be staying is provided at the time of the meeting. Those who live far away may have the option of participating in the meeting via

teleconference. This new practice has proven very successful in setting the stage for open communication with families and substitute decision makers and for easing any fears or concerns they may have. As one family member stated, “Our family was very grateful to meet with the team looking after our father. Our Dad had been in many healthcare organizations and this was the first time we had ever been given the opportunity to attend this type of meeting.” These initial Family Team Meetings also benefit the care team as it provides them the opportunity to ask questions aimed at finding out what is most important to the family or substitute decision maker. One concern that sometimes arises is the question of how long a client may need to stay in hospital and if they can eventually be transitioned to a different type of care facility. Providence Care works

with the Community Care Access Centre (CCAC) to identify clients who could benefit from the transition from hospital to a more appropriate setting. A CCAC Care Coordinator, stationed at Providence Care, is invited to attend these meetings if possible in order to start building this relationship upon admission to assist through the transition process into a safe and appropriate setting. “Both the Family Team Meetings and, if appropriate, eventual transitioning to other levels of care, signify a change of thinking,” states Darcy. “Rather than inpatients spending most of their lives in a mental health facility, emphasis is placed on enhancing their quality of life and ensuring they are being cared for in the most appropriate environment.”

- Cathy Clark, Communications Officer


Providence Care provides training and education to help maintain as safe a work environment as possible for our staff. This, in turn, helps provide a safe environment for our patients, clients, residents and visitors. In the February issue of Connections we featured the Non-Violent Crisis Intervention (NCI) training program offered to staff and mandatory for all staff working at our Mental Health Services facility. Another important safety measure is providing education and resources to staff on emergency codes. These are a set of response and recovery plans used throughout our organization to signify different types of emergency situations. On an annual basis, staff are requested to review the “Know the Codes” presentations accessible from our Intranet and to complete the review form that corresponds to the presentation for their site. Also, Jordan Pike, Coordinator of Emergency Codes & Procedures, Emergency Management provides education and conducts a review of the emergency code information during new employee orientation. Of special importance, as part of our Workplace Violence Prevention Program, is “Code White,” which refers to a Violent/Behavioural Situation. Early recognition and intervention in potentially violent situations are key to crisis prevention. The clinical team utilize preventative planning to understand how clients/patients interact, communicate and express aggressive behaviours in response to specific triggers. Staff remain vigilant for early indicators of a person in crisis and their NCI training provides skills and techniques to de-escalate potential incidents of violence. There are standard procedures in place at Providence Care to assist staff in responding and managing such a situation while minimizing any risk of injury to all involved. Staff may call a “Code White” in situations where there is serious escalating behavioural aggression and/or a serious threat of violence made by a person and immediate staff and resources are insufficient to safely and effectively de-escalate the situation.

Know the Codes: Code WhitePart of Providence Care’s Workplace Violence Prevention Program

Calling Code White Dial 4444 (at our main facilities), advise Switchboard (Security after hours) of the details. Switchboard (Security after hours) announces “Code White” and the location over the public address system three times. Isolate the immediate area and maintain a safe distance from the “acting-out” person. If situation escalates beyond capability of the staff after Code White is called, call 4444 back and request police assistance.

Responding to Code White Nursing staff in the local vicinity (adjacent units and wings) who can safety leave their assigned area will respond to Code White with approval of the Nurse in-Charge. Security will respond to the area to assist. Non-clinical staff in the area will assist in isolating the area. Police will be called to assist for situations beyond the capability of staff.

Roles during Code White Team Intervention Leader – has primary role to communicate with the person in crisis and directs team during the incident. This person may be the first one on the scene; team member with the confidence competence to handle the situation; and or team member with best rapport with the acting-out individual. Code Manager – provides support to Team Intervention Leader Security Officer(s) – level of response determined by Team Intervention Leader. Attending Physician/Psychiatrist on call Psychiatric Resident – provide assessment and treatment. Onsite Clinical Staff – follow direction from Team Intervention Leader.

Non-clinical staff responders – assist with isolating area (closing door, redirecting visitors and clients from the incident area, etc.

Post-vention/Recovery after Code White Ensure the person in crisis is safe and appropriately assessed. Notify Switchboard that incident is over, Switchboard announces “Code White All Clear.” Initiate appropriate observation, documentation and reports (including SafeT-Net). Those involved may need to take some “time out” to regain personal composure before returning to work. Contact Occupational Health, if necessary. A formal incident debriefing session will be conducted with all involved staff.

The safety of our patients, clients, residents and staff is a top priority at Providence Care. Staff are encouraged to keep their skills and techniques current and in keeping with our values of respect, dignity and compassion. This includes keeping any required training up –to-date (i.e. NCI training) and being familiar with and knowing how to appropriately respond to emergency situations and codes. After a recent thorough review of the Code White plan, it has been updated to better reflect the wording and responses used in NCI training. Staff are encouraged to check out the updated information on our Intranet - simply go to the Intranet Index and click on “E” for Emergency Codes. Updated paper copies will be distributed in Emergency Procedure Manuals soon. Staff participation in completion of the “Know the Codes” review forms are tracked so be sure to review the presentations and complete the review form at least once a year.

- Cathy Clark Communications Officer


Wouldn’t it be fantastic if all your health care providers from Providence Care, Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH) could see all your laboratory results (i.e. blood tests), diagnostic images and reports (e.g. RMI, cardiology results) and your medication history in a click? It would make it easier for patients to transfer from one point of care to another by making their health information available to all members of their health care team.

Improving the patient/client/resident journey in the health care network

Providence Care has been and continues to work closely with KGH to develop and understand an integrated electronic patient record to make this become a reality. This ongoing work aims to facilitate faster and better communication among providers. Every patient will only have one single, confidential, computer-based patient record that will carry their medical information to authorized health care professionals. Getting the right information in real-time

will help Providence Care improve the way services are delivered. Building the future of care focusing on a patient-centred approach will significantly improve the patient/client/resident journey in the health care network.

- Véronique Scott Communications Officer ePattient Record


“The fact that Providence Care has three certified Master Coaches in the Gentle Persuasive Approaches (GPA) in Dementia Care showcases the value the organization places on understanding the unique needs of the older person living with a dementia who has responsive behaviours,” states Pam Hamilton, Psychogeriatric Resource Consultant with our Geriatric Psychiatry Outreach program. Pam is a Master GPA Coach covering the Kingston, Frontenac, Lennox and Addington area, along with Kathy Baker for Hastings, Prince Edward and Deb Steele, Lanark, Leeds & Grenville area. As Master Coaches Pam, Kathy and Deb provide the training for those who wish to become certified GPA Coaches. There are now several across the southeast. GPA coaches provide training to long-term care homes, other health care organizations and community agencies in their respective areas. Training is also provided as part of college programs for personal support workers and registered staff. Providence Manor and other long-term care homes have invested in having their own in-house coaches in GPA.

Gentle Persuasive Approaches in Dementia CareGPA is used extensively across Canada and is a best practice approach to dementia care in Ontario. The overall goal of the GPA curriculum is to educate staff on how to use a person-centred, compassionate and gentle persuasive approach and to respond respectfully, with confidence and skill to challenging behaviours associated with dementia. This approach is in keeping with Providence Care’s Values of respect, dignity and compassion.

“At Providence Manor, 60 per cent of our residents have some form of dementia,” says Lynne Hendry, Quality Improvement Facilitator at the Manor and a GPA in-house Coach. “GPA training is meant for all staff, not just front-line staff, as we all come in contact with residents at some point during our day. It’s about understanding that the behaviour is not malicious; it’s a part of the illness, not the person. Residents, with the symptoms of dementia, cannot see the world through our eyes and if we try to make them, they become protective and defensive. GPA training will help give you the eyes to see and the tools to act…like

having a toolkit in your back pocket to aid in understanding.”

As one course participant stated,

“This was a good program. It gives good insight on how the resident with dementia

is feeling.” Another said,

“The information on how to redirect a resident in a dignified manner will be useful to me at work.”

The GPA curriculum is case-based, interactive, and practical. It reframes challenging behaviour to be interpreted as self-protective or responsive behaviour that occurs as a result of unmet needs, thus encouraging staff to assess the meaning of the behaviour and work alongside the resident or patient/client.

For example, John leaves the dining room every morning and goes to the exit where he pounds on the door and yells over and over, “Let me out; I need to go.” If the staff understood that John was a construction worker and left for the site every morning except Sunday, right after

breakfast, then his behaviour is no longer inappropriate or aggressive but responsive. John is responding in the moment to his past memory of leaving for work after breakfast. The staff can now help him by going into his reality, by seeing the world through his eyes. “John, it is Sunday; do you work on Sunday?” Redirect John by asking him about life as a construction worker. “I didn’t know you were in construction? When you built a deck did you use screws or nails, cedar or pine?”

Lynne, along with fellow in-house GPA Coaches, Bridget Murphy and Lisa Prest, conduct the one day GPA basic training course at Providence Manor approximately once a month. “Recharge,” a two-hour refresher course is offered once a year. Both courses are open to all staff in the organization. GPA training has also been incorporated into new Providence Manor staff orientation. To obtain information on upcoming GPA courses at Providence Manor contact Lynne Hendry at [email protected].

-Cathy Clark Communications Officer

Last year 1,074 volunteers gave 63,206 volunteer hours

to enhance the lives of our patients, clients and residents across Providence Care!

Thank youto

all our Volunteers!


Get the latest news at: http://providencecareredevelopment.wordpress.com/

The new Providence Care Hospital project is well underway with construction expected to start in late 2013. The new facility will be a state-of-the-art care environment that will replace the aging infrastructure currently in use at St. Mary’s of the Lake and the Mental Health Services sites.

Over the last few weeks there have been some concerns raised in the Kingston community about how the government will be constructing and financing the new hospital. Some community groups have articulated fears that Providence Care will become a private hospital.

“This is not true,” says Glen Wood, chair of Providence Care’s board of directors. “Providence Care Hospital will remain a public hospital, and we are committed to putting patient and client care first.” He continued, “The new hospital will provide a modern care environment for patients and clients that will support our Mission and enhance the quality of life of those we serve.”

Concerns are also being expressed that the procurement model used by the government to build the hospital will mean that it will become privately owned. During her recent visit to Kingston Premier Kathleen Wynne made it clear that, “The alternative financing program we’ve got in place is a financing program, it is not an ownership model.”

Looking at other large scale developments, it is clear that the private sector have

always been involved in these types of infrastructure projects. The company chosen for the project will be under contract to design, build, and finance the new facility, they will also be contracted to maintain the physical building they build for 30 years.

“It’s going to be a public hospital that’s going to be operated by an organization that

Concept image taken from the May 2012 Update Master Plan completed by HOK Architects. The concept shows a possible layout for the Providence Care Hospital, where patient rooms have maximum views to the waterfront, direct access to the outdoors, and room for expansion on the site. At this stage in the planning process, this drawing is not finalized and will be refined over the coming months as we work with our partners on this project.

Providence Care Hospital will be a public hospital

has done so in this community for the last 150 years,” states John Gerretsen, MPP for Kingston and The Islands at a recent press event in Kingston.

A new acute care hospital is a much needed community resource and Providence Care will remain a public hospital providing the professional, compassionate care they are known for.


Dr. Jonathan Witt completed a Family Practice Residency at Providence Manor and decided to work with the Manor to recruit student volunteers from Queen’s University. Thus, in September of 2012 Dr. Witt launched a Queen’s Volunteer Recruitment Advisory Project. Student volunteers were recruited through mass emails, posting volunteer recruitment advertisements online and in student residences. Recruitment events included a Queen’s Orientation Sidewalk Sale and fall and winter Club Fairs.

Following an intense effort in the year 2012-2013, Providence Manor now has forty Queen’s students volunteering in comparison to six in the 2011-2012 year. A Queen’s Providence Care Volunteer Club was created which will help to ensure continued successful volunteer recruitment.

Queen’s student volunteers have been assisting with various activity programs including evening programs. Some of the programs are new, such as the Men’s Group, Couples Dinners and Mural Art. The student volunteers also play cards, provide musical entertainment and assist residents to get to and from Chapel services, the Coffee Shop, Pub and the Country Store. One student remarked that it makes her feel so good when she enters the resident’s room and the resident is so happy to see her - the resident knows that they will be going to the Pub! Special thanks to Dr. Witt, Shelagh Nowlan for administrative support, and to Colleen Stoneman for placing students with activity staff. Thanks also to Janet Hunter, our Volunteer Director at St. Mary’s of the Lake Hospital and Mental Health Services, who has shared her expertise and welcomed Queen’s students volunteering at Providence Manor to the Queen’s Student Advisory Committee. This Committee has been in existence for a number of years.

The Volunteer Recruitment Advocacy Project has proven very successful - residents are enjoying the various programs and the students have stated how meaningful it is for them to interact with both residents and staff.

- Dianne Dutcher Coordinator of Volunteers Providence Manor

Volunteer Recruitment Advocacy ProjectQueen’s student volunteers enhance quality of life of residents at Providence Manor

LtoR: Susan Miller (Providence Manor resident) with Sari Kamen (Queen’s student volunteer) at exercise group.

LtoR: Hilda Corless (Providence Manor resident) with Laura Humphreys (Queen’s student volunteer) visit the coffee shop.


Another mission event celebrated our Value of Compassion, with a cake silent auction and cake raffles held Wednesday, March 27 at our three main facilities. Staff donated cakes and other baked goods for the auction and raffles. Through this event a total of $1,692.05 was raised for the KFL&A United Way.

Thanks to all who donated baked goods, assisted or otherwise participated in this event and supported this worthwhile cause!

Compassion ~ We are sympathetic and conscious of the needs of others, and have a deep desire to respond.

Cake auction/raffles in support of United Way

Dignity ~ We believe in the inherent worth and excellence of all people.

Pancake Tuesday in support of Martha’s TableOur first Mission event of the year was in celebration of our Value of Dignity. Providence Care staff were treated to a pancake lunch for Shrove Tuesday, in exchange for a donation to Martha’s Table - a local charity in Kingston. Many staff contributed to the cause even though they had brought their own lunch! This event was the first of several upcoming mission events, celebrating our Values. In total $1,121.33 was raised for Martha’s Table.

Ronda Candy (first left in photo), Director of Martha’s Table, graciously accepted our cheque along with her staff and volunteers.

Thank you to everyone who supported this great cause in our community!

Mission events at Providence CareCelebrating our Values: Respect & Dignity Compassion Stewardship


is the perfect time to get the whole family involved with celebrating Earth Day (and Earth Month!). Five kid-friendly actions to engage the children and a 30-day challenge for adults.

To participate, visit earthday.ca today!

The 14th Annual Providence Care Founders’ Dinner took place at Ban Righ Hall, Queen’s University, Saturday, March 23. Guest speaker at the event was Todd Nicholson, five-time multi-medallist paralympian.

Thank you to all the supporters, volunteers and the University Hospitals Kingston Foundation, for a wonderful evening!

The University Hospitals Kingston Foundation is the fundraising arm for Providence Care, Hotel Dieu Hospital and Kingston Gerneral Hospital.

14th Annual Providence Care Founders’ Dinner

Our hospitals go wireless

In the February issue we reported that free wireless access was available at our St. Mary’s of the Lake Hospital for patients and guests. We are pleased to add that free wireless access is also now available to clients and guests at our Mental Health Services facility.

The access to wireless has a username and password requirement, but it is readily available to people staying at or visiting the two facilities.

Posters will be placed in public areas to assist patients and guests, and staff can freely provide the login information to those who need access to the Internet.

For staff travelling between sites, your laptop should connect automatically to the WLAN network using your regular username and password.

If corporate devices are not connecting to the WLAN network properly, please email or call the HelpDesk at 613-548-7222 ext. 2550 with the ITS number of the laptop device in question.

Published by: Providence Care Communications Dept. Submissions welcome Editor: Cathy Clark, 613-548-5567, ext. 5995 Send to: [email protected]

WORDS OF APPRECIATION

From a patient of St. Mary’s of the Lake Hospital: “The care, kindness & compassion shown by staff was second to none.” From family members of a client of Mental Health Services: “We appreciate your care for our brother more than you know!" From family members of a resident of Providence Manor: “We are grateful for the sensitive care Mom is receiving.”


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March/April 2013 Providence Care Connections