March 2012 Voice of Burnaby

OFFICIAL NEWSLETTER OF THE MOST PROGRESSIVE BUSINESS ASSOCIATION IN BURNABY www.bbot.ca

Burnaby Board of Trade

VoiceofBurnabyMARCH 2012

Speaking to a sold-out crowd at theBurnaby Board of Trade’s Breakfast withthe Premier last month, Christy Clarkpresented a message of fiscal prudenceand a commitment to middle classfamilies. In regards to the new 2012Budget, Clark declared the plan as “themost fiscally conservative budget inCanada.” She spoke about protecting

British Columbia’s AAA credit rating andcautioned about the dangers of followingdown the road of “Greece, France andthe United States” in terms of financialmanagement. She stated that her govern-ment has created a “modest” budget, butone which will have maximum impactwithout disrupting families.

Clark reiterated her dedication tofamilies, and claimed her government isworking to grow the middle class. She

stated that she will be sticking to net-zerowage increases in the public sector andwill work to lower taxes for familiesand small businesses while growing theprivate sector.

Introducing the Premier was JimGable, General Manager of Chevron’sBurnaby refinery. Gable spoke aboutChevron’s proud role in the communityand acknowledged Clark’s local rootsSee BurnabyWelcomes, 4

Premier Clark talks families and fiscal prudence at BBOT breakfastMICHAEL [email protected]

Business over BreakfastMarch 23 @ Riverway Clubhouse

Members’ Reception at the ScandanavianCommunity CentreMarch 29 @ Scandanavian Community Centre

Members’ Reception at the ItalianCultural CentreApril 25 @ Italian Cultural Centre

State of the City LuncheonApril 11 @ Hilton Vancouver Metrotown

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UPCOMING EVENTS

Premier of British Columbia, Christy Clark addresses a media scrum at the Burnaby Board of Trade’s “Breakfast with the Premier”event on February 23

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“A collaborative community model involving businesses, not-for-profits, academia, citizens and all levels of government.”

Resources for your spring renovation projectsSpring is just days away

and there’s no better time ofyear to start planning yourgarden, cleaning your house,moving, painting, getting rid

of ‘stuff ’ and starting afresh.Here are a few Burnaby-

based resources to help youget motivated to tackle yourspring projects.

Garden Centres & LandscapersCesco Marketing Inc.!(604) 294-6294Jon’s Plant Factory!www.jonsplantfactory.com(604) 294-3000Northwest Landscape and Stone!Supplywww.landscapesupply.com(604) 435-4842T. Moscone & Bros. Landscaping Ltd! .(604) 298-9626

Janitorial & Cleaning ServicesGo Green Professional Janitorial!Serviceswww.gogreencollege.ca(604) 525-2117I Clean Canada!www.icleancanada.com(604) 298-5454LMB Cleaning Services!(604) 525-8259Milner’s Window Cleaning!www.milners.shawbiz.ca(604) 688-6840

Storage &MovingH Cold Storage Inc.!www.hcold.com(604) 473-9333Maple Leaf Self Storage, Burnaby!www.mapleleafstorage.com(604) 522-1562Maple Leaf Self Storage, Coast!Meridianwww.mapleleafstorage.com(604) 944-6101Maple Leaf Self Storage, Lougheed!www.mapleleafstorage.com(604) 524-4322Maple Leaf Self Storage, United Blvd.!www.mapleleafstorage.com(604) 526-4166PODS!www.pods.com(604) 434-6005

Home Renovations-ContractorsAffordable Quality Roofing Ltd.!www.affordablequalityroofing.com(604) 984-6560Blue Mountain Services!www.bluemountainservices.com(604) 444-3711CanTex Exteriors Ltd.!www.cantexexteriors.com(604) 433-2868Fireplaces Unlimited!www.fireplacesunlimited.ca(604) 415-9330

Land of Oz Renovations!www.Oz-Contracting.com(604) 760-6072Metro Vancouver Home!Improvements Ltd.www.metrovanhome.ca(604) 949-1900Milani Plumbing Drainage &!Heating Ltd.www.milani.ca(604) 630-7747Peter’s Handyman Services Inc.!www.handypeter.com(778) 989-7383Taves Roofing Ltd!www.tavesroofing.com(604) 524-6695Top Shelf Carpentry!www.topshelfcarpentry.com(604) 690-8121

Home Renovations-SuppliesBudget Blinds of Burnaby!www.budgetblinds.com(604) 433-5222Fibre-CrownMouldings Inc.!www.fibrecrown.com(604) 433-6955Restoration Hardwood Ltd.!www.restorationhardwood.ca(604) 618-2945Tile and Stone Factory Outlet!www.tilestonefactory.com(604) 451-4001

For a complete list of vendors, please refer to the membership directory available at www.bbot.ca

Join us for an exclusiveluncheon with Burnaby’srecently re-elected mayor,Derek Corrigan, as he laysout City Hall’s plans for thecoming year.

Get the firsthand account ofwhat you can expect for thefuture of your community,your family, and yourbusiness in Burnaby.

State of the

City April 11 (11:30 am - 2:00 pm)Hilton Vancouver Metrotown

Pla!num Sponsors: Gold Sponsor:

Register at www.bbot.caor call 604-412-0100

MEMBER: $55 individual / $415 table of 8NON MEMBER: $75 individual / $565 table of 8

SFUMBA Information Session

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TheManagement of TechnologyMBA at SFU’s Beedie School ofBusiness is a part-time programwith business curriculumtailored to the technology sector.Find out more on March 28 atthe Burnaby Hilton Metrotownat 12:15pm. Register today.

www.beedie.sfu.ca/infosessions

Multicultural Forum

Join Sejong Counselling andCommunication Services onMarch 24th from 1:00 – 3:00pm,to discuss the issue of healthcare fraud and citizenship fraudfrom the perspective of fraudvictims. They will also discusspotential solutions, includinginvestigations into fraud andprotection against fraud. 504Cottonwood Ave, Coquitlam.Register by calling 778-837-3800

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BBOT offersmembers discounted rate on employee policymanual template

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Join the Burnaby Board ofTrade by March 30, 2012 andbe entered into a draw for a

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Letter from BBOT President & CEO Paul HoldenWelcomeback spring!Looking outmy windowI see nothingbut sunshinepouring in,and it’s easyto convincemyself thatit isn’t stillfreezing coldoutside. Ofcourse the

weather can’t last – it is only March afterall, and in a few days it will be rainingagain. But what’s the Lower Mainlandwithout a little drizzle?

Here at the Burnaby Board of Tradewe are definitely feeling the energy ofthe new season. It has been a very busywinter that has seen us ring in the LunarNew Year, celebrate sustainable businessat our Environmental Forum, and evenwelcome Christy Clark for a rare visitto the BBOT by a BC Premier. Plus

Operating a business without anemployee policy manual is like playing ahockey game without rules. The absenceof guidelines and structure can result inconfusion, frustration and a few palmsto the face. Often times, particularlyin small organizations, the importanceof employee policies is overlooked andthe absence of guidelines only becomesapparent once issues arise.

our membership is growing. Burnabyhas always been a vibrant businesscommunity, and I’m proud to say thatnow more than ever businesses of alltypes and sizes are recognizing the valueand importance of coming together tofoster greater prosperity for all of us.

The Burnaby Board of Trade is alsoworking to secure the future of ourbusiness community through our newAccess program designed to developyouth leadership and prepare finalyear post-secondary students to enterthe workforce. The program, which isthe result of so much hard work overthe past several months by staff, localstudents, and our new Future LeadersCommittee, will commence in Septemberwith first enrollment beginning inApril. Participants will benefit fromcomponents such as youth focusednetworking events, workshops, andour unique “Connector” mentorshipopportunities, after which they willgraduate the program with a letter ofrecommendation. More importantly,

Rather than creating employeemanuals in response to situations in theworkplace, employers should ensure thatpolicies are implemented preemptively.Business owners who effectivelycommunicate employee policies not onlyprotect themselves, but they also signalto their staff that their organization isorganized, professional and fair.

The BBOT is pleased to partnerwith CPMmanuals to offer members analternative to the time-consuming and

Access will provide these youngprofessionals with the skills, confidenceand experience necessary to compete in atough job market, and to be successful inthe workplace.

Finally, I would just like to point outthe next major event we have coming up,our annual State of the City Luncheon.The event will take place on April 11that the Hilton Vancouver Metrotown andis the best chance for our members tohear fromMayor Derek Corrigan on CityHall’s plans for Burnaby for the comingyears.

On behalf of the Burnaby Board ofTrade, I thank you for your continuingsupport.

Best wishes,

Paul HoldenPresident & CEOBurnaby Board of Trade

expensive process of creating manualsfrom scratch. Members have access to asignificantly reduced rate on a thoroughand professional Employee PolicyManual template that has been developedto address policies such as dress code,sick leave, flexible hours, harassment,termination and all other current issuesthat are relevant to businesses in Burnaby.

To learn more about this program,contact Marisol Sanchez at 604-412-0100or email [email protected].

MEGAN [email protected]


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“Encouraging the triple bottom line of economic, social and environmental sustainability.”

Burnabywelcomes Premier Clark

Premier Christy Clark addresses a full house at the sold-out Breakfast with the Premier event at the Delta Burnaby Hotel & Convention Centre VISION EVENT PHOTOGRAPHY

President of Shenglin Financial, Shenglin Xian, thanks Premier Clark

Premier Clark greets breakfast guests ; BBOT President & CEO Paul Holden with Premier Clark

Premier Clark, 1 Thanking the Premier wasShenglin Xian, President of ShenglinFinancial, who reflected on his experi-ence coming to BC and the success this“beautiful province” has afforded him.

“Having [Clark] join us to explainthe new budget and her jobs plan meansa lot to our business community,” saidBBOT President and CEO Paul Holden.“I think it really goes to show theimportance of Burnaby as a key part ofthe provincial economy, and we intendto continue creating these opportunities

for our membership to access govern-ment –and vice versa – to ensure wealways have a voice in the decisions andpolicies that affect us all.

The breakfast, which took place atthe Delta Burnaby Hotel and Confer-ence Centre, was presented as part ofthe Burnaby Board of Trade’s Distin-guished Speakers Series. Platinumsponsors for the event were Chevronand Shenglin Financial and goldsponsors included Amgen and GatewayCasinos & Entertainment.

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Recent BBOT Events

THE BBOT RECOGNIZED ITS COMMITTEEVOLUNTEERS AT THE 2012 CITY COUNCILRECEPTION ON JANUARY 19

VIEW PHOTO GALLERIES AND VIDEOS ATWWW.FACEBOOK.COM/BURNABYBOARDOFTRADE

2012 City Council Reception Event Photos

BBOT MEMBERS ENJOYED NETWORKING, GREATFOOD AND COMPLIMENTARY SKIING AT MT.SEYMOUR RESORTS ON FEBRUARY 28

Members’Reception at Mt. Seymour

THE BURNABY BOARD OF TRADE CELEBRATEDBURNABY’S CULTURAL DIVERSITY AT THE FORTUNEHOUSE SEAFOOD RESTAURANT ON FEBRUARY 2

Lunar NewYear Banquet

Sowhat exactly is a Board of Trade?I’ve been asked thisquestion a few timessince I began working

for the Burnaby Board of Trade justshort of one year ago. It’s kind of a greatquestion. After all, we’re in the businessof growing our membership and not evenour own website has a straightforwarddefinition.

There are a lot of times in life whenyou come across a term/concept/idea/word you simply can’t define. Often,you’ve heard it mentioned many timesbefore, but life’s experiences haven’tgranted you the opportunity to quitegrasp what it is. You don’t want to askfor fear of sounding dumb. If you reallyneed to know, Google and Wikipediaare terrific resources, but even theysometimes skip over the basics andjump right into the convoluted detail.Sometimes it’s nice to just get a simplestraight answer.

Board of Trade is essentially a

synonym for Chamber of Commerce.If there is any meaningful differencebetween the two, I couldn’t tell you whatit is. For some people this is a perfectlysufficient answer. They know what aChamber of Commerce is, but they’vejust never heard it referred to as Board ofTrade (or vice versa).

For the rest of you, a Board of Trade(or Chamber of Commerce) is a businessorganization made up of a membership

of local businesses in a community. Theseorganizations work to bring businessestogether to develop strong networks, torepresent the interests of the businesscommunity to local government, and to

foster economic development. They alsousually provide a range of services andbenefits to their members such as special-ized or exclusive events and workshops,and discounted rates on commonbusiness expenses. In addition theyoften provide services such as businessregistration, business name approvals,and certification of Certificates of Origin.

Boards and Chambers also existat the provincial or state level (suchas the British Columbia Chamber ofCommerce), as well as at the nationallevel (e.g. the Canadian Chamber ofCommerce). These organizations usuallywork to represent business interests tohigher levels of government and serve toadvocate on relevant legislation.

Michael Keller ([email protected]) isthe communications coordinator for theBurnaby Board of Trade. He contributesregularly to Burnaby Board of Trade blogwww.burnabyboardoftrade.wordpress.com

Board of Trade is

essentially a synonym for

Chamber of Commerce.

EDITORIAL

MICHAEL KELLER

Burnaby Board of Trade’sKey Competencies

Creating a strong local economy

Promoting the community

Providing networkingopportunities

Representing the interests ofbusiness with government

Social and EnvironmentalDevelopment

1

2

3

4

5

Interested in joining theBurnaby Board of Trade?

Call 604-412-0100 or [email protected]


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The stunning Electronic Arts campusin Burnaby once again provided thesetting for the Burnaby Board of Trade’sEnvironmental Sustainability Forumfor Business on March 7th. The event,which was presented by BC Hydro andEncorp Pacific, and hosted by EA, offeredattendees the opportunity to discuss thebusiness case for sustainability throughinformal reception-style networkingin addition to a panel presentation andQ&A session.

This year’s panel was comprised offour speakers representing small andlarge business, education and socialenterprise. They included James Tanseyfrom UBC’s Sauder School of Businessand CEO of Offsetters; Elizabeth Sheehan

from Climate Smart; TransLink’s Directorof Corporate Sustainability, Trish Webb;and Damien Kettlewell, President ofJAK Group (including Burnaby’s GreatBear Pub and Liquor Store). Facilitat-ing the discussion was Coro Strandberg,Principal of Strandberg Consulting, andmember of the Burnaby Board of Trade’sEnvironmental Sustainability Committee.

Throughout the evening each of thepanel members delivered an inspiringoverview of their corporate objectivesand positive results. Sheehan noted thatone of Climate Smarts clients managedto save $17,000 simply by turning offthe lights at night. At Translink, heavyinvestment in hybrid electric/diesel busesand an electric trolley system has had agreat impact on lowering the company’scarbon footprint, according to Webb.

Perhaps one on the most interest-

ing moments of the discussion wasKettlewell’s description of how smallsustainable changes have influenced hisbusiness. In addition to the cost savingsafforded by LED lighting and refrigera-tion timers, he noted the value of beingseen as a responsible business for attract-ing new customers. “We wanted to attracta younger demographic, and we’ve hadsome success doing that,” said Kettlewell.“It’s also been good for staff retention.In our recruitment efforts a lot of peoplehave expressed interest in our sustainablecommitments when asked why they wantto work for us.”

Businesses interested in reducingtheir environmental impact while savingmoney should look out for the BurnabyBoard of Trade’s new EnvironmentalPledge program expected to be launchedin the coming months.

Changing behavior and savingmoney keymessages at BBOT Environmental Forum

Pacific Assistance Dogs Society (PADS) enriches the lives of its clients

Top Five Spring Activities1. Spring Break!Looking for a way to entertain thekids this March break? Burnaby’sgot a variety of options. Head to theBurnaby Village Museum for theirnew scavenger hunt, take part in aprogram at the Shadbolt Centre, orlace up the skates!

2. Fun at the NikkeiThe Nikkei is a hub of activity thisspring. From Jan Ken Pon (FamilyGames Day) to the latest exhibitat the Japanese Canadian NationalMuseum, there’s always somethinggoing on.

3. Shadbolt Centre for the ArtsCatch a live performance at theShadbolt Centre before the seasonwraps up at the end up spring!Comedies, musical performances andplays – the ‘Bolt has it all..

4. SFU GalleryCheck out SFU’s latest exhibit– Michelle Allard & Khan LeeCirculation Patterns, and don’t forgetto explore all that Burnaby Mountainhas to offer!

5. Golfing in BurnabyDust off those clubs because springis almost here! Burnaby has some ofthe area’s best golfing – with a newclubhouse to boot! If you weren’t ableto get down to Riverway’s club houselast season, be sure to include that inyour golf plans.

For more information visitwww.tourismburnaby.com

MICHAEL KELLER

MEMBER SPOTLIGHT

[email protected]

Pacific Assistance Dogs Society(PADS) exists to serve the communityand foster greater independence andenrichment for its clients. By raising,training and placing life-changingassistance dogs, PADS helps thosefacing a range of physical, mental andemotional disabilities. Each special dog ismatched with a client to create a life-longbond which PADS works to supportthroughout the dog’s working life.

PADS clients who depend ontheir dogs speak volumes about theirexperiences. “When I drop an object onthe floor or need to open a door, Embercan assist me without having to wait fora care giver,” says Clayton March of his

assistance dog. “Having Ember has alsotaught me a lot about responsibility as Ihave had to care for her and ensure thatshe is kept happy and healthy. WhenI’m in public, having Ember by my sidegives people a clear indication that I am aconfident and competent young man.”

“People are often curious aboutEmber which leads to opportunities toengage in conversation and helps memeet new people. I can no longer imaginea life without an assistance dog.”

Clients like Clayton illustrate theneed for PADS and further fundraising.To help PADS continue their work, visitwww.pads.ca/support-pads to find outhow you can make a difference.

PADS client Clayton March enjoys thecompanionship and assistance of his dog Ember

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March 2012 Voice of Burnaby