MARCH 2009

“Reduce, Reuse, Recycle... Get Ready to Rise in the Recession”

GDP Remanufacturing

Printed at :Lakshmi Mudranalaya# 117/2, 5th Main, Chamarajpet,Bangalore - 560 018. INDIAPh : +91 80 26613123, 26618752

While every effort is made to ensure authenticity in the preparation of this publication, the publisher and editors can not be held responsible for its contents. The views of contributors to the magazine are not necessarily those of the publishers.

All trademark names cited in the magazines are property of their respective owners. Product brand names mentioned are intended to show compatibility only.

Press releases, company profiles, articles and opinions are all welcome.

Wendy McRae

Vijay Jamadar

Managing Editor

Design & Concept099021 35669

Publisher :

# 63, 1st Floor, 5th Cross, Malleswaram,Bangalore - 560 003.Ph: +91-80-23312014E-mail: info@rechargeindia.com

Veerendra Chopra

Issue 20, March 2009

Owned and Published by M. J. Prashanth Kumar from 733, 1st Floor, 6th Cross, Kempegowda Layout, BSK 3rd Phase,

3rd Stage, Bangalore - 560085 and Printed by Mr. Ashok Kumar.B.R

at Lakshmi Mudranalaya, 117/2, 5th Main, Chamrajpet, Bangalore - 560018, India,

Ph: 91 80 26613123.

MARCH 2009

2

Contents

37 Product Launch

33 Industry News

6 Remanufacturing Instructions

HP Laser Jet P2035/2035 Toner Cartridge

26 3rd Successful International Trip, Mr. Naveen Rakhecha – CEO, Cartridge World (South Asia) conferred the “Star Youth Achiever Award” at the Global Youth Marketing Awards 2009.,

Launch Of New Organisation : Indigo Prints Smart Pvt. Ltd.

30 Track Engineers & Indigo Re-Launch their Website, India gets its first Cartridge Training Acadamy.

31 Future Graphics Imaging Corporation Welcomes Will Niederstadt, Future Graphics Imaging Corporation Releases 2009 Digital Product Catalog, Future Graphics Imaging Corporation Offers Sealing System for HP P4515, Ink Jet: The Next Big Aftermarket Imaging Opportunity.

32 Metrofuser Introduces StockWorks™ MPS,

23 Cover Story

Reduce, Reuse, Recycle... Get Ready to Rise in the Recession

33 Densigraphix Launches New Samsung and Canon Remanufactured ®Cartridges under its Popular imageTONE Brand, FGIC Releases First-to-Market

Compatible Replacement Chips for Remanufactured HP CP2025/ CM2320 MFP

Color Cartridges.

36 Future Graphics Releases Toners for Brother HL-4000 Color Series, Jadi

Releases Toner for HP LJ 4014/4015/4515 printers

®37 MSE Releases HP P4014/P4015/P4515 compatibles, HP 02 XL chips now

available from Static Control, UniNet Offers Absolute Black Toner for HP P2035,

P2055.

40 Densigraphix Announces Two New Compatible Cartridges under its Premium ®PearlTONE Brand, Faroudja Introduces Chips for Samsung SCX 4720, SCX 6220.

42 Faroudja Offers Bulk Toner for the Xerox 6180 , First To Market chips for Konica

Minolta MagiColor 4650.

43 First To Market chips for Develop INEO +353, Indigo Launches Complete

Solution for Refilling Canon CLI-8 and PGI-5.

45 Track Engineers Launches New Toner Cleaning Machine, Track Engineers

Releases New Mini Vacuum Fill and Clean Machine

68 Article

58 Technical

46 Company Profile

West Point Products, Speeding Ahead

58 Aqueous Aftermarket Ink Companies Positioned for Success,

60 Private-Label Aftermarket Distributors.

63 Fitting a Square Peg Into a Round Hole, by Steve Geishirt and Cesar Jump • Parts Now!

65 Removing the Ink Supply Station.

55 OEM News

Epson Prevails on Appeal, Aggressively Scrutinizes Imported Cartridges.

70 Association ContactsAdvertiser Index &

Patricia AmesPublisher at Large

MARCH 2009

4

Publisher’s Note

Hi Friends,As I write this letter we are in the middle of our final preparations for the second annual ReIndia Expo. This year is going to be very special because having Recharge India magazine as part of our family makes us feel even closer to the Indian market. We were warmly welcomed last year, and we knew from the start that our investment with India would be for the long-term. We are proud to continue to be a part of this growing, thriving market.

Of course we enter this show with a bit of sadness as we remember our friend Prashanth Makam, whom we lost last October. Prashanth supported ReIndia Expo from its inception. As we prepare for the show we think of him and his pride in the Indian marketplace in which he had so much confidence. We are dedicated to preserving his memory and continuing to build Recharge India and ReIndia Expo into the resources that will be at the center of the Indian market's growth.

In our two decades of creating publications and trade shows for the remanufacturing industry, we at Recharger have learned that no production is without stumbling blocks. But the lessons learned from these years of experience have taught us not to let them get in our way. Most problems can be overcome with good business sense, consistency in words and action, ethics and the drive to see our industry continue to succeed and thrive.

As we enter ReIndia Expo's second year we are strengthened by the continued support of the Indian remanufacturing industry. This is a market that is going to continue to grow and we couldn't be more pleased to be part of it.

I look forward to seeing you at the show!

Patricia Ames

Publisher at Large

MARCH 2009

6

Remanufacturing Instructions

MARCH 2009

8

Remanufacturing Instructions

ITONENOW IN INDIA

TM

c 2009 Itone, Inc. All rights reserved. ITONE is registered trademark of Itone, Inc. All other brand or product names are registered trademarks of their respective companies.

RHP PRINTER TONERS

FOR HP 1010 SERIES

RCANON COPIER TONERS

FOR IR 400 SERIESFOR IR 8500 SERIES

RRICOH COPIER TONERSFOR AF 1045 SERIES

TMITONE INC. www.itone-inc.com

USA WEST COAST2056 Calle BogotaRowland HeightsCA 91748info@itone-inc.com

DISTRIBUTOR IN INDIAUnits 311/312, Jogani Industrial EstateTulsi Pipe Road, Dadar (West) Mumbai-28Phone : +91 22 24229166E-mail : sanghviab@gmail.com

RKYOCERA MITA COPIER TONERS

FOR KM 1620 SERIES

MARCH 2009

10

Remanufacturing Instructions

MARCH 2009

12

Remanufacturing Instructions

MARCH 2009

13

Remanufacturing Instructions

MARCH 2009

16

Remanufacturing Instructions

MARCH 2009

17

Remanufacturing Instructions

MARCH 2009

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Remanufacturing Instructions

P2030 Series : 10.X Supply memory error, 13.XX Paper jam, 50.X Fuser error, 52.0 Scanner error,P2050 Series : 10.XX Supply memory error, 13.XX Paper Jam, 21.X Print failure, 41.2 Engine error, 50.X Fuser error, 51.X Scanner error, 57 Fan error, 59.X Main motor error

what these problems may be. The service manual simply states to contact HP. Toner light blinking: Toner cartridge missing.Toner light on steady: Toner low.

Status Alert Messages

Mike Josiah is the East Coast Technical Director at UniNet imaging. Contact him mjosiah@uninetimaging.com

MARCH 2009

20

Cover Story

Reduce, Reuse, Recycle... Get Ready to Rise in the Recession

It's not all that bad.

It's only downturn not recession: Government

ew Delhi: The Government said inflation will come

down to a more realistic level, as has been indicated by the

Reserve Bank of India, but there is no fear of recession.

"Falling inflation is not indicative of coming recession in

the economy...No fear of recession," Economic Affairs

Secretary Ashok Chawla said, while commenting on the

third quarterly review of the credit policy announced by the

central bank.

Noting that inflation is coming down to a more realistic

level, he said,"... definitely it shows that demand has slowed

down. What we have is a situation of downturn and not

recession." Having touched a peak of 12.91 per cent in

August 2008, inflation came down to below 6 per cent in

January and according to the RBI's assessment of economy,

the rate may slip further to 3 per cent by March end.

Referring to availability of funds, Chawla said, "RBI has

taken steps and there is adequate liquidity in the

system...but transmission of credit has to be more effective."

The RBI, he added, would continue to monitor situation

and take steps as and when needed. As per the RBI review,

the central bank has since mid-September augmented

actual/potential liquidity by about Rs 3,88,000 crore.

Although the RBI has been gradually reducing key policy

rates and ratios, it refrained from taking any major initiative

during the third quarterly review of the policy.

In India, there is mixed economy. It means, we blend the

Public Sector and the Private Sector in a meaningful way.

Government's present is found everywhere in almost every

crucial areas. The Private Sector too participate in

economic growth. But the Private Sector just can't control

the policies the Government as happened during

Colonialisation. If at all is there any recession in the west,

The Central Government can able to control the Indian

Economy to prevent the trap of recession.

NIt's better for the IT – particularly the Green IT.

MUMBAI, INDIA: Christopher Mines, senior vice

president, Forrester, confidently said that Green IT would

see sustained investments recession notwithstanding.

Speaking on the third day of the NASSCOM India

Leadership Forum here today, Mines picked up these

trends as per an early read the Forrester had in October

2008.

Therein 25 per cent of the organizations surveyed shows a

slow and steady growth in Green IT action plans ahead.

"The early read indicates that a slow macro economy will

not slow Green IT efforts and there is a significant

opportunity for IT organizations to implement Green IT,

which can increase from a worldwide size of half billion

dollars to about 5 billion dollars in 2013," he said.

He also suggested that suppliers should go for even more

rigorous green procurement criteria for customers.

"Infrastructure vendors still underplay the Green

characteristics of the service offerings like cloud

computing," Christopher Mines said.

Smart, visionary and future-suave CIO's are stocking Green

IT investments prudently. It's no more about just window

display but serious, ROI-driven aisles and you know it when

one of India's top retailers is shopping for stuff like Variable

Frequency Devices, server virtualization, SaaS or

telecommuting. Says Pratima Harigunani of CyberMedia

News after talking to Ranjit Satyanath, general manager,

Technology, Shoppers Stop.

While most of then are looking at SaaS models or Green

cloud computing and are making large investments in

things like Variable Frequency Devices (VFDs) and in

virtualization of servers etc., not many are looking at the e-

waste, or more specifically cartridge waste. More than 60%

of the Businesses still do not use recycled cartridges.

By Deepak M. Jalihal

MARCH 2009

21

Cover Story

Now that things are tight, it is time to start making the

things we own last longer rather than simply throwing them

out and replacing them. It is not as easy as it used to be;

things used to be designed to be repaired or reused.

However, the cartridge remanufacturing industry has come

to an age and is ready to meet any challenge. Today the

industry has matured and many serious players have made

large investments, realizing the need and potential of this

industry.

In spite of the recession in recent years, it appears that sales

of the remanufacturing industry have continued to grow.

Among the firms providing us with sales information,

aggregate sales increased 20 percent from 1997 to 2000.

Smaller firms with sales of $800,000 or less exhibited less

growth, but larger firms had growth slightly more that 20

percent – says a special report by Boston University

It's best for Remanufacturers.

The Perfect StormRecession will create Global Awareness to Drive Adoption of Reuse.

Arlington, VA: In 2009, the critical tenet of “reuse” will be

embraced by businesses as they strive to reduce costs

throughout the supply chain and address the global

movement to mitigate damage to the environment, says

Bob Klimko, chairman of the Reusable Packaging

Association (RPA) Board, and director of general industrial

marketing for ORBIS Corp.

“2009 is the perfect storm that will accelerate the reuse of

materials throughout the supply chain across all

industries,” emphasizes Klimko. “The recession is driving

businesses to reduce costs wherever possible. At the same

time, there is a global awareness that businesses must truly

change their practices that deplete the earth's resources.

These two forces are creating the perfect storm that will

result in a significant increase in the adoption of reusable

products, both as a solution to decrease costs and to drive

supply chain sustainability.”

For years, the EPA has encouraged recycling. Businesses

and consumers alike have embraced the recycling concept,

routinely sorting paper documents, plastic water bottles

and other recyclable materials and bringing them to

recycling facilities. However, businesses have been much

slower to implement initiatives to reuse materials and the

concept has received little attention from the media.

“Today, businesses are more receptive than ever to reusable

packaging systems as they look for new ways to reduce costs.

To help them, the RPA will take the lead in demonstrating

how these systems can quantifiably reduce costs throughout

the supply chain while reducing a company's

environmental footprint through decreased energy

consumption and the avoidance of solid waste.”

The Remanufacturers Associations should provide

businesses with examples, case studies, measurement tools,

and resources to help them meet their sustainable

solutions.

“Many companies are struggling to truly understand,

define, implement, and measure their sustainability

objectives,” says Klimko. “The issues are exacerbated

because there are many partners in a given supply chain,

from suppliers to manufacturers to retailers. The RPA will

be a leader in addressing these challenges by bringing

together the collective expertise of all the players within the

supply chain so that we can advance the entire industry. It is

too difficult for a company to do this in isolation.”

The Associations in India should take a cue from the RPA

who and continue to broaden its membership, adding more

and more varied expertise to the association. The goal

should be to include collaboration among all supply chain

partners, including distributors and retailers, as well as

educators and policymakers with a commitment to the

value and message of re-use.

Particularly this year, it should focus on educating all other

stakeholders including end users, government agencies,

reusable packaging providers and suppliers, university

leaders, and key environmental groups.

MARCH 2009

22

Cover Story

“The time is ripe for businesses to embrace the concept of

reuse and to realize its potential to help them reach their

sustainability objectives while strengthening their own

companies through cost savings and improved efficiencies.

Undoubtedly, the concept of reuse will be top of mind with

businesses in 2009, and we are prepared to provide the tools

and strategies they will need to implement remanufactured

cartridges” says Sheela Jalihal, Partner – Softree India.

As a marketing coach, I see a recession as an opportunity --

an unfortunate one -- but an opportunity just the same.

When one's competitors cut back on marketing, a business

owner has the occasion to secure a greater market share. It

certainly requires smarter, even more judicious marketing,

but it is definitely possible. Then, when the economy

rebounds, the business owner is in a more advantageous

position.

I have always been fascinated at how resourceful people can

find an opportunity in any situation. Each of the people we

see as successful have been able to see past what most see as

turbulence and found something of value.

Reminds me of an old saying that I just love...."When the

going gets tough, the tough get going”

The Market Sentiment….

Some companies automatically get a boost because of the

nature of the industry they're in --collection agencies, for

example, or makers and sellers of automotive replacement

parts, and refillers and remanufacturers. But even if you're

not in a business that usually does well in a recession, it

could still turn out to be the best thing that ever happened

to your company, provided you've done your homework.

The people who get into trouble during a downturn are

invariably the ones who go into it unprepared.

How do they get into trouble? In the first place, by thinking

the recession won't affect them. That's a real danger if you've

never been through one before. There's a natural tendency

to approach your first recession in a state of denial. You tell

yourself that you're too smart to get hurt, or that your

company's in a unique niche, or that you could use a

breather anyway, or whatever. You just don't want to think

But it pays to be prepared….

about all the bad things that might or might not happen 8,

9, or 10 months down the line.

But when you're drowning in slow accounts receivable and

you have to start laying people off, it's too late to come up

with a contingency plan. You need one now, and it has to

begin with a clear understanding of what you're going to

face when the recession hits.

Recessions are not mysterious. They're periods during

which the economy gets smaller. Business activity goes

down. People buy less and worry more. Everybody looks for

ways to save money and conserve cash. The big fear is that

you won't be able to pay your bills--and that, as a result, your

company will fail.

To do well in such an environment, you have to turn the

situation to your advantage. That means mobilizing your

entire organization to focus on cash flow and then using the

cash you have to maintain and expand your customer base.

Follow the four steps involved.

Figure out how to become the low-cost provider.

The first step is to determine in advance how you could

compete on price if you had to.

In a recession everybody competes on price. Why? Because

customer attitudes change. During periods of economic

growth, customers look for service, reliability, and fair

prices and are very loyal to suppliers who provide all three.

But when the economy goes south, customers get scared

like everybody else. They aren't satisfied with a fair price

anymore; they want your lowest possible price. If they don't

like what you offer, they look elsewhere.

So you need a plan whereby you'll be able to reduce your

prices and yet maintain your profitability. You may find that

without cutting prices, you simply can't compete. In that

case, you'd better have a plan to reduce prices profitably or

you won't survive.

Watch for the signs, and move fast when you see them.

A recession is no time for procrastination. You have to be

ahead of the curve or you'll lose whatever advantage you

gain by being prepared.

MARCH 2009

23

Cover Story

That's especially true when you're dealing with customers.

You can't wait for them to tell you your prices are too high.

By then you've already become part of the problem. You

need to approach them first, right when they're beginning

to panic.

The best indicator of an oncoming recession is a slowdown

in receivables as people start to conserve cash. It can happen

very gradually. With everything else going on, it's easy to

miss. Then one day you wake up and discover your

collection time has increased

Do not ignore a slowdown in receivables. You have to jump

on it immediately. You have to hire more collectors, speed

up billing, do everything you can to get the number of days

back down.. Why? Because cash is king in a recession.

You're going to need all you can get.

Mobilize your people to save jobs.

Fear usually breeds bad morale, and recessions are scary

times for employees. You can use the crisis to bring people

together, however, by letting them know up front that you're

committed to preserving their jobs and that they can help.

How? By finding ways to cut costs.

And you do have to cut costs. If you're going to reduce

prices, maintain profits, and conserve cash, you need to

look at every expense, both short and long-term, and decide

what can go. There's only one category I'd put off-limits:

sales-and-marketing expenses. I wouldn't touch them at all,

for reasons I'll explain below, but everything else needs to be

scrutinized closely.

In a recession you need to put cost cutting back on the front

burner and get your people involved. For one thing, they're

likely to come up with ideas you'd never think of. More

important, you'll be sending a strong message that you

aren't going to abandon them in tough times.

Go out and sell.

It's ironic to me that going into a downturn; most

companies cut first the one type of expense they shouldn't

cut at all: advertising. A recession is the best time to

advertise. You'll never have a better chance to expand your

business. Why? Because everybody is asking the same fore.

questions you are. "How can I save money?" "How can I

survive?" People are willing to listen to anyone who can help

them come up with an answer. They're open as never before.

If you've set yourself up as the low-cost provider; if you've

moved quickly at the start of the recession; if you've stayed

on top of your receivables, mobilized your people, reduced

your expenses; in other words, if you've done all the other

things I've talked about here, you'll be in an ideal position to

add new customers--provided they know what you have to

offer. To take advantage of the opportunity, you need to put

every spare cent you have into getting out the message.

Having a plan doesn't mean that you implement all parts of

it at once. It helps to have a plan, so that you are prepared.

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

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© 2008 FUTURE GRAPHICS, LLC. ALL RIGHTS RESERVED. FUTURE GRAPHICS IS A DISTRIBUTOR OF COMPATIBLE REPLACEMENT PARTS AND PRODUCTS FOR IMAGING SUPPLIES. NONE OF FG’S PRODUCTS ARE GENUINE HP® AND SAMSUNG® REPLACEMENT PARTS AND NO AFFILIATION OR SPONSORSHIP IS TO BE IMPLIED BETWEEN FG, HP® AND SAMSUNG®

MARCH 2009

26

Industrial News

Jet Tec recently took about 45 dealers of the total of 124 people from

across India to Bangkok & Pattaya for 4 Night / 5 days who had achieved

their scheme targets. This was Jet Tec’s 3rd trip abroad with dealer

partners.

“All of us are living a very stressful professional life thanks to heavy

competition gifted by globalization. Jet Tec regularly offers such trips

through its various schemes to motivate its partners. Scheme targets are

always kept very attainable depending on the market potential of the

respective area to make sure that maximum partners achieve the targets.

More importantly, scheme is spread over a long period making sure that

market dynamics do not greatly affect it and everyone participating can

complete the scheme” Mr. Shah, President, Jet Tec said.

3rd Successful International Trip

This Tour was complete fun trip having variety of entertainment

programs that included the famous Alcazar show. Visit to Coral Island

(Island with Water sports Undersea Walk), Noong Nouch Village

(showing Thai Cultural Program & the Elephant Show) & Visits to

Safari World to see Many Animals & Birds living together in lush and

open environment. At Marine Park everyone enjoyed the Sea Lion Show,

Dolphin Show, Whale Feeding Show, Stunt Show, Bird Show, Spy War

& Urang Utang Show. Tour ended with visit to Golden Buddha one of

the most famous temples in Bangkok.

“Jet Tec believes in adding new products to its portfolio to keep it up to

date. Latest release being matched solution for HP Color Laser

1215/1515/1518 (CB540/41/42/43A) and OPC Drums for HP

4015/4015 (CB364A)” Mr. Shah added.

“Next in the pipeline is the complete range of compatible toner

cartridges for HP/Canon/Samsung/Xerox including slow moving

cartridges for Brother, Sharp, Panasonic & Toshiba range of Printers &

Mfps. We feel that these cartridges will drive our growth in the future”

said Mr. Kothari, Director of Jet Tec.

Jet Tec Team posing with Partners at Tiger Safari

MARCH 2009

27

Industrial News

Mr. Naveen Rakhecha – CEO, Cartridge World (South

Asia) conferred the “Star Youth Achiever Award” at the

Global Youth Marketing Awards 2009.

The Award was given away at the 2 day Global Youth Marketing Forum rd thheld in Mumbai on 3 & 4 February 2009. The Global Youth

Marketing Forum is the single largest rendezvous of Youth experts,

Marketing professionals and Brand Specialists behind some of the

worlds most successful and sought after brands across fashion, music,

technology, sports, retail and lifestyle. The awards are given away as an

appreciation for the good work & contribution to Industry.

Some of the other winners of the award were Rahul Kanwal - Headlines

Today, Farhan Akhtar - Actor / Director, Pradeep Shrivastava - CMO:

Idea Cellular, Rohit Sharma - CMO, Zapak Gaming.

LAUNCH OF NEW ORGANISATION :

Indigo Prints Smart Pvt. Ltd.

Indigo Imaging Supplies is a pioneer in the remanufacturing industry

since the early days of printer use. It has seen the growth of the printer

industry right from dot matrix printers till now and venturing into new

markets for the future.

Indigo is the sole distributor for inkjet inks of Sensient Colour UK Ltd,

for the last 10 years. Indigo Imaging has a strong customer base all over

India. It strives to give the best results for customer satisfaction. Indigo is

noted for its quality of products in the market. It caters to every printing

need of the customer.

With the expansion in business, Indigo is undergoing a makeover into

being a Private Limited Company, named Indigo Print Smart Pvt. Ltd.

Under this name, the company will reinforce its commitment towards its

customers. The best of the products would be sourced out for the

customer from all over the world.

“Formujet”, an already popular brand of products from Indigo deals in

inks, toners, OPC Drums, CISS, compatible and remanufactured

cartridges, photo paper and other asccessories.

The website has been relaunched with the

latest products and a new format of presentation.

Prints Smart Pvt. Ltd.

e-mail: , website:

www.trackengineers.com

Contact : Indigo

track44@gmail.com www.trackengineers.com

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

MARCH 2009

30

Industrial News

Track Engineers & Indigo Re-Launch their Website

Track Engineers, Mumbai based India's leading manufacturer of

cartridge refilling & remanufacturing machines, have relaunched their

website www.trackengineers.com. The website is completely redesigned

with very attractive looks & new features.

Associate firm of Track Engineers, Indigo Prints Smart Pvt. Ltd

(formerly known as Indigo Imaging Supplies) who are well known for

their Formujet® products like Inkjet Inks, Toner Powders, Compatible

Cartridges, CISS, Photo Papers, all Inkjet & Laser accessories also

displays these products on the same website. The website is also

accessible through a new url .

With the whole range of products in raw materials as well as the

equipments on display, the website has been made user friendly. The

website is continuously updated with new products launches, news &

media releases form Track & Indigo.

www.indigoworld.in

Contact Details:

Track Engineers

Email: sales@trackengineers.com / trackeng@gmail.com

Website: www.trackengineers.com

Indigo Prints Smart Pvt Ltd

Email: track44@gmail.com

Website: www.indigoworld.in

India gets its first CARTRIDGE TRAINING ACADEMY.

“Cartridge Refill Academy” offers training classes of Inkjet and Toner

cartridges refilling and remanufacturing.

Based in Bangalore, the Academy is started by Deepak M Jalihal who also

founded the first Association for The Cartridge Remanufacturers

(ICRRA).

With a passion for improving the quality standards of the refilling

industry, Mr. Jalihal feels that proper training is the basic and the most

essential requirement of this Industry.

In India, the refilling industry has a very poor reputation due to a lot of

unorganized players offering their services at very competitive prices.

Lack of knowledge and training is the main cause of this. With proper

training and knowledge the quality standards of the industry can very

well rise. If the perception of the end-user towards refilling changes, it

benefits every one, as it opens up wider markets.

It is only a matter of time, persistence and efforts before this translates

into a reality.

Deepak Jalihal the founder of the Academy commented: “As the market

for recycled inkjet cartridges continues to grow, Cartridge Refill

Academy wants to help entrepreneurs entering the field create highly-

profitable, quality-driven businesses. We believe we are not only

providing an important service to those entrepreneurs, but by producing

more knowledgeable, quality-focused start-ups, we are helping the

industry as well.”

The three-day course is taking place at Bangalore facility. We are

confident that attendees will leave with a working knowledge of how to

successfully remanufacture the most popular cartridges, using the latest

tools, techniques.

We are making an

effort to improve the

quality of the course

by taking assistance

from component

manufacturers and

r a w m a t e r i a l

manufacturers, both

in India and abroad.

We already have a

comprehensive and

c o n t e n t r i c h

curriculum in place

and the best part of the training is that it majorly hands on training. We

are formalizing a franchise model and soon we will be offering franchises

all over the country.

For details contact: Cartridge Refill Academy.

email: refillacademy@gmail.com

MARCH 2009

31

Future Graphics Imaging Corporation Welcomes Will

Niederstadt

Los Angeles, CA -- Future Graphics Imaging Corporation (FGIC) is very

pleased to announce the addition of Will Niederstadt as new products

development manager.

Will Niederstadt has worked at the highest level of the aftermarket

imaging supplies industry for almost 20 years. While at Mitsubishi

Kagaku Imaging Corporation, he served three years in quality assurance,

ten years in research and development and a total of five years in

customer technical support.

“Will brings substantial additional strength to our product development

and R&D group as well as to customer technical support with his

extensive experience in our industry,” said Lionel Brown, COO, FGIC.

Added Luke Goldberg, senior VP, FGIC, “Will is particularly

knowledgeable about MKIC products which will prove exceedingly

helpful in both the development and customer support areas.”

Will is based at the FGIC corporate headquarters in Los Angeles,

California.

Future Graphics Imaging Corporation Offers Sealing

System for HP P4515

Los Angeles, CA – Future Graphics Imaging Corporation announces

the release of an easy-to-use sealing system for remanufactured HP P4515

cartridges.

The sealing system consists of top and bottom clips, seal pull tab, a

compatible plastic seal, compatible rail foam, and compatible shipping

lock.

The high-strength, spring steel clips secure the mag roller housing to the

toner hopper, making the sealing process fast and simple.

The sealing system for remanufactured P4515 cartridges is part of a

Comprehensive System Solution (CSS™) which includes co-engineered

OPC and toner.

Instructions are included with system.

Industrial News

Future Graphics Imaging Corporation Releases 2009

Digital Product Catalog

Los Angeles, CA – Future Graphics Imaging Corporation announces

the release of its 2009 digital product catalog.

The up-to-date product listing includes all the high-quality toner, OPCs,

chips, fixtures, blades and other supplies offered by FGIC and is available

free-of-charge for download at fgimaging.com.

The highly informative catalog serves as an invaluable reference guide for

remanufacturers and is an essential component of FGIC's innovative

Comprehensive Systems Solutions (CSS™) approach to the aftermarket

imaging industry. It contains illustrated Solid Works diagrams that break

down the most popular engines -- component by component -- as well as a

cross-reference guide, engine history and critical component analysis,

which notes the estimated life cycle of each critical cartridge component.

The new FGIC digital product catalog will be reissued at regular intervals

in order to keep remanufacturers quickly informed of additions and

product updates. CD versions are also available upon request.

FGIC, the world's leading value-add distributor, is the only aftermarket

supplier to offer this type of comprehensive desk reference to

remanufacturers free of charge.

Ink Jet: The Next Big Aftermarket Imaging Opportunity

Static Control's new ink jet brochure shows you how simple it is to enter a

market with huge profit potential.

The ink jet business can offer big profit margins and will continue to

grow to bigger volumes in the future. Ink jet technology has changed and

ink jet cartridge remanufacturing is now simple and profitable.

Static Control's brochure, free on demand, is a very detailed analysis to ®show you all the revenue opportunities for remanufacturing the HP and

®Canon ink jet families. The brochure is all the right information you ® ®need to consider entering the HP /Canon ink jet cartridge business.

Are you ready for the facts? Don't walk past the biggest remanufacturing

profit opportunity ever!

Static Control's new ink jet brochure can be ordered through Static

Control's Sales Team and it will be mailed out free of charge; or

For more information call your Static Control Sales Representative.

visit our website at http://www.scceurope.co.uk or www.scc-inc.com.

Printronix Aims to Acquire U.S.-Based Assets of

TallyGenicom

Printronix Inc. is seeking approval from the U.S. Bankruptcy Court for

the District of Delaware to be named lead bidder in the auction of the

assets of TallyGenicom LP. TallyGenicom, a provider of printing

solutions, has filed a voluntary petition for protection under Chapter 11

of the U.S. Bankruptcy Code in the U.S. Bankruptcy Court for the

District of Delaware.

Printronix, an integrated supply-chain printing solutions company,

wants to blend TallyGenicom line-matrix and serial-matrix printer series

into its own offerings. TallyGenicom's U.S. assets sale through Chapter

11 should take approximately 45 days. If Printronix's acquisition goes

MARCH 2009

32

Industrial News

Metrofuser Introduces StockWorks™

MPS

Advance stock program designed to help MPS

providers reduce costs, improve uptime

Laser printer parts manufacturer Metrofuser (www.metrofuser.com)

today announced the release of its StockWorks MPS program for laser

printer service companies and rechargers that are offering Managed

Print Services (MPS) solutions to their customers. StockWorks MPS,

while designed with the MPS provider in mind, is completely software-

independent and does not require a specific brand of MPS software.

MPS providers face the challenge of keeping larger inventories and in

some cases multiple remote inventory “closets” at customer sites across

the country to ensure that they are able to quickly respond to their

customers' printer repair and maintenance needs. Keeping a vast

inventory and shipping parts overnight directly to customer sites at a

premium eats away at margins already burdened by the current state of

the economy. StockWorks MPS eliminates those costs and increases

equipment up-time.

Metrofuser Sales Representatives can do a quick trending analysis of an

MPS provider's stock and with some forecasting provided by the MPS

provider, Metrofuser will come up with a program that primarily

consigns stock to the customer. Customers participating in the program

will also be able to enjoy other benefits such as low-to-no cost shipping

rates, periodic trending analysis and inventory usage reports, industry

forecasting and trending information, ROI analyses, and so on.

“We wanted to come up with a program for all of our customers who have

deployed Managed Print Services without mandating or promoting

specific software to them,” said Dennis Fotopoulos, Metrofuser's

Director of Strategic Business Development. “In coming up with this

program, our intent was to stick with our core competencies – that is,

providing high-quality remanufactured laser printer parts along with

world-class logistical and fulfillment services.”

through it will be another significant mark in a series of strategic

decisions made in the past year since Vector Capital bought Printronix in

January 2008.

Other potential bidders could come forward. If Printronix acquires

TallyGenicom's U.S. assets, the company has said a number of questions,

including details about possible naming and branding, will be disclosed

at that time.

Cartridge World Shows U.S. Growth in 2008

Cartridge World has shaken off the economic slowdown to record a 13-

percent rise in same-stores sales in the United States in 2008 from 2007.

Refilling and remanufacturing inkjet and toner cartridges, the

Emeryville, Calif.-based company has more than 1,700 franchises in 61

countries.

“We started this program to enable us to partner with our customers to

save on the costly burden of overnight shipping,” said Eric Katz,

Metrofuser's Co-Owner and CFO. “If we're constantly shipping parts

overnight to any one customer, no matter who's footing that bill or

whether we're splitting it, we're not optimizing our partnership. We're

both passing our revenues on to the shippers. Metrofuser is willing to

take on 90% of our customers' inventory risk ourselves if we can curtail

those practices.”

Metrofuser has been running a controlled introduction of the program

and the response has been positive. Says one service provider in South

Carolina, “Metrofuser has reduced shipping costs for me, and at the

same time has allowed me to increase much-needed inventory without

increasing my inventory costs. When I need something immediately, I

don't have to scamper around to get it overnighted.”

Adds Fotopoulos, “We believe that Managed Print Services is here to stay

– and while we won't compete with our customers and throw our hat into

the software sales ring, we are committed to focusing on providing

services and solutions to our customers that will make their MPS model

all that much more profitable.”

For more information about StockWorks™ MPS or other programs at

Metrofuser,

About Metrofuser

Metrofuser remanufactures and distributes printer parts for HP and

Lexmark laser printers. The company offers a broad array of laser printer

products from its Eastern and Western distribution hubs including

fusers, maintenance kits, boards, and paper handling assemblies.

For more information,

Metrofuser263 Cox Street

Roselle, NJ 07203-1703 USA

888-FUSERS-1 Phone 908 245 2100 ext. 107. Fax 908-634-1038

http://www.metrofuser.com

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

MARCH 2009

33

Product Launch

Densigraphix Launches New Samsung and Canon

Remanufactured Cartridges under its ®

Popular imageTONE Brand

Contreal, Quebec (Canada), – Densigraphix, today, announced the

release of remanufactured cartridges for use in Samsung

ML3050/ML3051 and Canon Cartridge 104, FX9 and FX10 laser ®cartridges under its popular imageTONE brand.

“ i m a g e T O N E ®

r e m a n u f a c t u r e d

cartridges are quickly

becoming the product of

choice for laser printers,

f a x e s a n d m u l t i -

funct ional devices ,”

comments Dana J. Valley,

Vice-President of Sales.

“A l l i m a g e T O N E ®

cartridges are remanufactured, virgin (one use only) cores and have new

drums and blades installed. All other components are inspected and

replaced as necessary. With well over a year in the marketplace,

imageTONE cartridge sales continue to grow at a fantastic pace, which is

a direct result of the product quality.”

The OEM yield of 2,000 prints and a density of 1.49 for the Canon

Cartridge 104, FX9 and FX10 laser cartridges, have been matched, or ®exceeded by the imageTONE remanufactured cartridge. The

importance of high quality output on what was originally a fax cartridge

is not lost on the newer models of this series, imageCLASS MF. The

imageCLASS MF are Multi Function printers that perform Print,

Copier, Fax & Scanner functions. The MF series is still in production

and more models are scheduled to be introduced.

The Samsung, ML3050/ML3051 is a limited printer family, but has a

huge population base. Available in multiple configurations “N” for

network & “D” for duplex, they are not MFP's. Testing on the ®imageTONE remanufactured cartridge has shown matched

compatibility for yield, 8,000 prints and density, 1.45.

Mitch Schwartz, Director R&D and Quality Assurance states, ®“imageTONE cartridges are made in a world class, ISO 9001 and 14001

certified facility. The cartridges are completely guaranteed and

remanufactured under strict STMC and ASTM guidelines. They are also

protectively packaged so that transportation damage is virtually

eliminated.”

®As with all Densigraphix products, the imageTONE remanufactured

cartridges are backed with a 100 percent customer satisfaction guarantee.

Each cartridge is meticulously analyzed and tested, ensuring that every

Densigraphix product meets or exceeds OEM equivalent density, yield

and consistency from batch to batch.

For more information on our products, contact your local sales

representative or order through the Densigraphix on-line catalog at

.www.densi.com

F G I C R e l e a s e s F i r s t - t o - M a r ke t C o m p a t i b l e

Replacement Chips for Remanufactured HP CP2025/

CM2320 MFP Color Cartridges

Los Angeles, CA – Future Graphics Imaging Corporation is pleased to

announce the release of first-to-market chips for the HP

CP2025/CM2025 printer cartridges.

The CP2025 printer family was released in October 2008 and replaces

the HP 2605 and HP 3600. Utilizing HP's latest color technology, they

are referred to as the 'big brothers' of the entry-level CP1215 family of

printers released last spring.

The release of these printers is keeping with HP's strategy to make color

more attractive to small- to medium-sized businesses, which will also be a

great benefit to the aftermarket.

Said Luke Goldberg, senior VP, FGIC, “With printer life cycles

compressing, the window of opportunity is narrower than ever before

and speed to market is critical. The release of the compatible replacement

chips for HP 2025 by FGIC marks the fifth consecutive first-to-market for

critical HP releases.”

FGIC conducts IP due diligence on all compatible replacement chips.

The chips are in stock now and ready to ship from convenient locations

all over the globe.

FGIC is in the process of completing a Comprehensive System Solution

(CSS) for the CP2025/CM2320, including chemical color toner and

matching OPC.

About Densigraphix

Founded in 1979, Densigraphix is a privately-held distribution company

serving the copier dealer and the laser cartridge remanufacturer markets.

The Company has five international facilities in Canada and the United

States and conducts business in over 35 countries. Its 30-year success is

driven by its mission to deliver customer satisfaction and a total

commitment to offering high quality products at competitive prices.

With a large inventory of replacement parts and supplies for the

remanufacturing, service and supply sectors, Densigraphix is truly

"Dedicated to Your Image."

MORE INFORMATION:

Sales Leads:

US:

Canada:

Web:

Media Contact: Joanne Basilieres

E-mail:

ussales@densi.com

sales@densi.com

joanneb@densi.com

www.densi.com

MARCH 2009

36

Product Launch

F G I C R e l e a s e s F i r s t - t o - M a r ke t C o m p a t i b l e

Replacement Chips for Remanufactured HP CP2025/

Cm2320 MFP Color Cartridges

Los Angeles, CA – Future Graphics Imaging Corporation is pleased to

announce the release of first-to-market chips for the HP

CP2025/CM2025 printer cartridges.

The CP2025 printer family was released in October 2008 and replaces

the HP 2605 and HP 3600. Utilizing HP's latest color technology, they

are referred to as the 'big brothers' of the entry-level CP1215 family of

printers released last spring.

The release of these printers is keeping with HP's strategy to make color

more attractive to small- to medium-sized businesses, which will also be a

great benefit to the aftermarket.

Said Luke Goldberg, senior VP, FGIC, “With printer life cycles

compressing, the window of opportunity is narrower than ever before

and speed to market is critical. The release of the compatible replacement

chips for HP 2025 by FGIC marks the fifth consecutive first-to-market for

critical HP releases.”

FGIC conducts IP due diligence on all compatible replacement chips.

The chips are in stock now and ready to ship from convenient locations

all over the globe.

FGIC is in the process of completing a Comprehensive System Solution

(CSS) for the CP2025/CM2320, including chemical color toner and

matching OPC.

Future Graphics Imaging Corporation Offers Sealing

System for HP P4515

Los Angeles, CA – Future Graphics Imaging Corporation announces

the release of an easy-to-use sealing system for remanufactured HP P4515

cartridges.

The sealing system consists of top and bottom clips, seal pull tab, a

compatible plastic seal, compatible rail foam, and compatible shipping

lock.

The high-strength, spring steel clips secure the mag roller housing to the

toner hopper, making the sealing process fast and simple.

The sealing system for remanufactured P4515 cartridges is part of a

Comprehensive System Solution (CSS™) which includes co-engineered

OPC and toner.

Instructions are included with system.

Future Graphics Releases Toners for Brother HL-4000

Color Series

LOS ANGELES — Future Graphics Imaging Corporation has released

toners for the Brother HL-4000 series printer cartridges that display

OEM-like fusing characteristics critical for these relatively high-speed (21

ppm) SOHO color printers.

The toners (color and monochrome) have undergone rigorous testing at

the FGIC research and development center and consistently

demonstrate OEM comparable yield and density.

At the time of their release, the Brother HL-4000 series printers were the

fastest low-priced color machines on the market. They featured Brother's

first internally designed engine and have been very popular in retail.

Compatible with Brother models, DCP-9040CN, DCP-9045CDN, HL-

4040CN, HL-4040CDN, HL-4070CDW, MFC-9440CN, MFC-

9840CDW, the Future Graphics toners are in stock.

Contact Future Graphics

E-mail:

Visit:

info@futuregraphicslic.com

www.futuregraphicslic.com

Jadi Releases Toner for HP LJ 4014/4015/4515

printers

SELANGOR, Malaysia — The Jadi Imaging Group has released the new

HP P4515 toner (JLT-029), a dedicated toner designed for HP LJ

P4014/4015/4515 printers, which use the CC364A or X cartridges.

This new series of HP workhorse printers are going to replace the existing

series of HP 4200/4250/4300/4350 printers. The printing speed can

reach 62 ppm, among the fastest of all laser printers on the market.

Due to its high-speed printing and long life cycle, the toner design needs

to accommodate various requirements. They include excellent fixing

quality, consistent good image density, free of OPC filming, minimum

blasting defect and clean of background. Jadi new HP P4515 toner has

been developed to meet these specific requirements and give a high-

printing quality and performance in full cycle.

This toner could produce OEM targeted page yield of 10,000 copies for

standard cartridge and 24,000 copies for extra large cartridge. In

addition, the toner transfer efficiency should be always higher than 90

percent.

Contact Jadi

E-mail: info@jadi.com.my Visit: www.jadi.com.my

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

MARCH 2009

37

Product Launch

XL Product Code Standard Code Colour HP®02CP-CXL HP®02CHIP-C Cyan HP®02CP-LTCXL HP®02CHIP-LTC Light Cyan

HP®02CP-MAXL HP®02CHIP-MA Magenta HP®02CP-LTMAXL HP®02CHIP-LTMA Light Magenta

HP®02CP-YXL HP®02CHIP-Y Yellow HP®02CP-KXL HP®02CHIP-K Black

HP®177 CP-KXL HP®177CHIP-K Black (Africa) HP®363 CP-KXL HP®363CHIP-K Black (Europe)

®HP 02 XL chips now available from Static Control

®Static Control announces the release of dedicated chips for use in HP 02

family XL ink jet cartridges.

®These new HP 02 XL chips were designed, developed and manufactured

in house which means absolute control on quality and reliability. Each

chip provides full printer functionality, same as the OEM, and will work

in every designated printer with solutions available for geographical

variations (177 type for Africa, 363 type for Europe).

Keep up to date with your ink jet range to increase profitability and

maintain the competitive edge.

®HP 02 ink jet cartridges from Static Control are supported by two chip

versions; standard yield and the XL version, giving customers economic

flexibility.

The chips are in stock, ready to ship and are sold in single and 10-count

packages (larger pack quantities are available by request).

All our chips are intellectual property (IP) reviewed.

For more information call the Static Control Sales Team or visit our

Chip Centre online at www.scceurope.co.uk or www.scc-inc.com.

MSE Releases HP P4014/P4015/P4515 compatibles

VAN NUYS, Calif. — Micro Solutions Enterprises (MSE), an industry

leader for quality compatibles, has released two compatible cartridge

models for the HP P4014/P4015/P4515 series printers.

“These two cartridge models are important releases for our customers”

said President Yoel Wazana. “They are the replacements for the Hewlett-

Packard 4200/4300 series which are very popular network laser printers

in today's business arena. These network-ready printers have print

speeds up to 62 pages per minute and our cartridges are stringently tested

to perform at these speeds. Both MSE cartridge models meet OEM yields

of 10,000 and 24,000 pages(based upon 5 percent coverage) respectively

and MSE page yields are verified on all machines to ensure their

performance meets the original specifications.”

MSE, an ISO 9001/ISO14001 certified company utilizing 24 patented

and patent-pending technologies, manufactures a full line of high-quality

compatible toner cartridges, MICR toner cartridges, inkjets and thermal

transfer ribbons. MSE's manufacturing capacity exceeds 300,000 toners

and 500,000 inkjet cartridges per month. The company owns and

operates more than 260,000 square feet in California and Pennsylvania

as well as additional distribution facilities in Canada, the Netherlands,

Brazil and Israel. MSE offers full solutions for outsourcing, private

labeling, private packaging, and blind-drop shipping. The company also

offers award-winning sales training, marketing materials and additional

value-added services.

Contact MSE

Visit: www.mse.com

UniNet Offers Absolute Black Toner for HP P2035,

P2055

LOS ANGELES — UniNet R & D has qualified Absolute Black

toner products for use in HP's newest monochrome printers, the

P2035 and P2055 series.

This new family of printers comes in a 30 ppm version (P2035) and

35 ppm version (P2055). Both models have similar features,

including 1,200 dpi resolution and the ability to print on a wide

variety of paper sizes from envelopes to legal size documents. The

faster model P2055 includes a speedier processor and the flexibility to

use either the low-yield or high-yield style cartridge. The P2035 uses

only the low-yield version. The standard yield CE505A cartridge is

rated at 2,300 pages and the CE505X is rated at 6,500 pages. UniNet

plans to release additional components to follow, which include

wiper and doctor blades.

Contact UniNet Imaging

E-mail: sales@uninetimaging.com Visit: www.uninetimaging.com

Future Graphics Releases Toners for Brother HL-4000

Color Series

LOS ANGELES — Future Graphics Imaging Corporation has released

toners for the Brother HL-4000 series printer cartridges that display

OEM-like fusing characteristics critical for these relatively high-speed (21

ppm) SOHO color printers.

The toners (color and monochrome) have undergone rigorous testing at

the FGIC research and development center and consistently

demonstrate OEM comparable yield and density.

At the time of their release, the Brother HL-4000 series printers were the

fastest low-priced color machines on the market. They featured Brother's

first internally designed engine and have been very popular in retail.

Compatible with Brother models, DCP-9040CN, DCP-9045CDN, HL-

4040CN, HL-4040CDN, HL-4070CDW, MFC-9440CN, MFC-

9840CDW, the Future Graphics toners are in stock.

Contact Future Graphics

E-mail: info@futuregraphicslic.com Visit: www.futuregraphicslic.com

MARCH 2009

39

Product Launch

UNINET ABSOLUTE BLACK™ TONERS FOR HP P2035 &

P2055

Los Angeles – UniNet R&D has qualified Absolute BLACK toner

products for use in HP's newest monochrome printers, the P2035 and

P2055 series. This new family of printers comes in a 30 ppm version

(P2035) and 35 ppm version (P2055). Both models have similar features,

including 1200 dpi resolution and the ability to print on a wide variety of

paper sizes from envelopes to legal size documents. The faster model

P2055 includes a speedier processor and the flexibility to use either the

low yield or high yield style cartridge. The P2035 uses only the low yield

version. The standard yield CE505A cartridge is rated at 2,300 pages and

the CE505X is rated at 6,500 pages. UniNet plans to release additional

components to follow, which include wiper and doctor blades.

Product test results, based on STMC test methods, are provided as

follows:

UNINET NEW VERSION X-GENERATION™ TONERS FOR HP

2600

Los Angeles – UniNet announces a new version of its X-Generation

brand toners, qualified for use in HP 2600 engines. The new toner

address background and low image density issues, and adds another

p r o d u c t f e a t u r e

improvement - higher levels

of gloss. UniNet matching

toners and drums combine

CARTRIDGE DENSITY (O.D.U.) TONER USEAGE (mg/p) YIELD (pages)

HP P2055 CE505A 1.48 .046 2,368

UNINET TONER/OEM DRUM 1.47 .050 2,200

HP P2055 CE505X 1.50 .048 5,980

UNINET TONER/OEM DRUM 1.47 .050 5,788

For further information, please contact UniNet visit www.uninetimaging.com.

UNINET SMARTCHIPS FOR XEROX PHASER 3250

Los Angeles – UniNet is expanding its line of products for Xerox based

engines by offering the industry's first replacement Smartchips for use in

the Xerox Phaser 3250 monochrome printers. This newly released

printer offers affordability (prices starting at just $279.00 USD) while

still offering some impressive features. The Phaser 3250 is rated at 30

ppm with a first page out speed of less than 10 seconds. Adding to that,

you have 1200 dpi resolution and two sided printing as standard features.

Print cartridges come in a standard-capacity version rated at 3,500 pages

and a high-capacity version rated at 5,000 pages. UniNet plans to offer

Smartchips for both yields to its matching line of toners, drum and roller

products, with additional components to follow.

Product test results, based on STMC test methods, are provided as

follows:

CARTRIDGE DENSITY (O.D.U.) TONER USEAGE (mg/p) YIELD (pages)

XEROX PHASER 3250 STD. CAP. 1.51 .032 3,106UNINET TONER AND DRUM 1.50 .033 3,030XEROX PHASER 3250 HIGH CAP. 1.54 .032 4,687UNINET TONER AND DRUM 1.50 .033 4,545

For further information, please contact UniNet visit www.uninetimaging.com.

For further information, please contact UniNet visit www.uninetimaging.com.

MARCH 2009

40

Product Launch

Densigraphix Announces Two New Compatible ®Cartridges under its Premium PearlTONE Brand

Montreal, Quebec (Canada), February 23, 2009 – Densigraphix, today, announced the release of two new compatible cartridges under its

®premium PearlTONE brand for use in the Samsung ML-2150 series laser printers and the Samsung SCX-4725 laser printer.

“We developed our premium ®PearlTONE product line for

customers who prefer a high q u a l i t y , n e w - b u i l d c o mp a t i b l e c a r t r i d g e .

®PearlTONE cartridges are 100% new-build, non-patent infringing products that carry the Densigraphix P r o d u c t Wa r r a n t y , ” comments Dana J. Valley,

Vice-President of Sales.

The Samsung SCX-4725 is a complete MFP, monochrome (black only) laser printer, which was released in January 2007 and is still in production. The cartridge is rated at 3,000 prints, which is considerably small for a network printer, fax and copier with an automatic document feeder. The cartridge also has an image density equal to the OEM throughout the life of cartridge.

The Samsung ML-2150 series printers have been discontinued, but the ®field population is extremely high. The new PearlTONE compatible

cartridge replaces two OEM skus: ML2150D8/XAA and ML2550DA/XAA. It has a print yield that exceeds the OEM (8,000 or 10,000 respectively) and an image density equal to OEM 1.48 avg.

Mitch Schwartz, Director R&D and Quality Assurance states, ®“PearlTONE cartridges are manufactured to precise specifications in

ISO 9001 and 14001 certified facilities.”

®As with all Densigraphix products, the PearlTONE new compatible cartridges are backed with a 100 percent customer satisfaction guarantee. Each cartridge is meticulously analyzed and tested, ensuring that every Densigraphix product meets or exceeds OEM equivalent density, yield and consistency from batch to batch.

For more information on our products, contact your local sales representative or order through the Densigraphix on-line catalog at

.

About Densigraphix

Founded in 1979, Densigraphix is a privately-held distribution company serving the copier dealer and the laser cartridge remanufacturer markets. The Company has five international facilities in Canada and the United States and conducts business in over 35 countries. Its 30-year success is driven by its mission to deliver customer satisfaction and a total commitment to offering high quality products at competitive prices. With a large inventory of replacement parts and supplies for the remanufacturing, service and supply sectors, Densigraphix is truly "Dedicated to Your Image."

MORE INFORMATION: Sales Leads: Web: www.densi.comMedia Contact: Joanne Basilieres E-mail: joanneb@densi.com

www.densi.com

Faroudja Introduces Chips for Samsung SCX 4720,

SCX 6220

Faroudja Toner

n o w c a r r i e s

smartchips for the

Samsung SCX 4720

and SCX 6220, it

was announced.

“These Samsung

SCX chips can be

difficult to locate,

but we now carry

the complete range of toner and chips for the whole Samsung SCX

series.” explained marketing director Tim Farrell. “Now customers will

be able to recharge those cartridges.” Faroudja also supplies smartchips

for printers such as the Samsung CLP 350 and CLP 600, and

additionally offers very competitive prices for a wide range of Hewlett

Packard chips like the HP 4200.

Faroudja Toner, in San Carlos, California, stocks color toners for HP,

Lexmark, Tektronix, Minolta QMS and supplies a wide range of parts

and recharging tools.

Contact Faroudja Toner

visit . www.faroudjatoner.com

Faroudja releases HP Split-All Splitting Machine

Faroudja Toner now

carries an HP Split-All

splitting machine, it was

announced. “The Split-

All safely and reliably

splits all HP hoppers,

thus eliminating the

need to purchase a

separate splitter for each

type of cartridge” stated

marketing director Tim Farrell. “It also saves valuable space in your

shop.”

By simply changing the fixture plate, multiple HP hoppers can be split:

the Faroudja Split-All works for the HP 2100, 2300, 4000, 4100, 8000,

8100 and Canon EX, NX, SX and WX hoppers. Different tooling sets

can be purchased for specific cartridges.

Faroudja Toner sells a wide range of recharging tools, from splitting

machines and toner vacuums to dust collectors, presses and custom-

made cutting implements.

Contact : Faroudja Toner visit : . www.faroudjatoner.com

MARCH 2009

42

Product Launch

Faroudja Offers Bulk Toner for the Xerox 6180

Faroudja Toner has released color

toner in bags for the Xerox Phaser

6180. 10 kilogram (22 pound) bags

are sold for black, cyan, yellow and

magenta, and can be purchased

individually or in multiple quantities.

“In recessionary times like these, bags

are a great alternative as you can save

40% or more.” explained marketing

director Tim Farrell. “So we're

pleased to offer the Xerox 6180 in

bulk, which should maximize profit for our customers.”

The Xerox 6180 cartridge requires carrier, which Faroudja also supplies

in 10 kilogram bags.

Faroudja Toner, in San Carlos, California, additionally stocks color

toner for Hewlett-Packard, Okidata, Xerox Phaser and supplies a wide

range of parts and recharging tools.

Contact Faroudja Toner

visit . www.faroudjatoner.com

Konica Minolta MagiColor 4650 color printer is with the following

features:

1. Sleek, productive package: The magicolor 4650 series features the

equipment every workgroup needs to captivate audiences and remain

competitive.

2. Attention-demanding, colour laser: Equipped with 9600 x 600 dpi-

class contone colour, the magicolor 4650 series produces eye-catching,

bold graphics and crisp text project after project at 25 ppm for colour and

black and white.

3. Countless options for complete customization: Options, including a

40 GB hard drive, expandable memory and an additional input tray,

offer users endless possibilities for personalization. Compact Flash Card

for downloading fonts, forms and colour profiles; electronic collation;

direct PDF, JPEG and TIFF printing.

4. Save time and paper: The magicolor 4650DN comes equipped with an

internal, automatic duplexer. Two-sided printing delivers high-impact

documents while using 50% less paper. It also utilizes an enhanced paper

crossing system that allows the printer to maintain 100% productivity

while producing two-sided documents.

Konica Minolta MagiColor 4650 chip Konica Minolta MagiColor 4650 chip

Hi & Bestech company (Taiwan)E-mail: info@tonerchips.com

First To Market chips for Konica Minolta MagiColor 4650

Taichung, TAIWAN – 16th of February, 2009- Hi & Bestech company

announces the release of new compatible replacement chips for Konica

Minolta MagiColor 4650. “Our R&D staffs continually strive to provide

the first to market chips to make a nice profit for recyclers. In December,

2008, we worked out Konica Minolta Bizhub C253 chips. Now we are

excited to

supply chips Konica Minolta MagiColor 4650 for our RE-industry,” said

Alvin Hsu, sales director of Hi & Bestech.

The chips we supply are for:

Konica Minolta MagiColor 4650 Cyan TONER cartridge 4K

Konica Minolta MagiColor 4650 Black TONER cartridge 4K

Konica Minolta MagiColor 4650 Magenta TONER cartridge 4K

Konica Minolta MagiColor 4650 Yellow TONER cartridge 4K

Konica Minolta MagiColor 4650 Cyan TONER cartridge 8K

(7013K1N3)

Konica Minolta MagiColor 4650 Black TONER cartridge 8K

(7023N1N3)

Konica Minolta MagiColor 4650 Magenta TONER cartridge 8K

(8105L3N3)

Konica Minolta MagiColor 4650 Yellow TONER cartridge 8K

(8105M1N3)

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

MARCH 2009

43

Product Launch

First To Market chips for Develop INEO +353

Taichung, TAIWAN – 31th of January, 2009- Hi & Bestech company

announces the release of new compatible replacement chips for Develop

INEO +353. “Our R&D staffs continually strive to provide the first to

market chips to make a nice profit for recyclers. In December, 2008, we

worked out Konica Minolta Bizhub C353 chips. Now we are excited to

supply Develop ineo +353 chips for our RE-industry,” said Alvin Hsu,

sales director of Hi & Bestech. The chips we supply are for:

Develop ineo +353 Black TONER cartridge 26K(A0D71D1000)

Develop ineo +353 Magenta TONER cartridge 20K(A0D73D1000)

Develop ineo +353 Cyan TONER cartridge 20K(A0D74D1000)

Develop ineo +353 Yellow TONER cartridge 20K(A0D72D1000)

Develop ineo +353 Black Imaging Unit120K(A0DE-13H)

Develop ineo +353 Magenta Imaging Unit 90K(A0DE-1DH)

Develop ineo +353 Cyan Imaging Unit 90K(A0DE-1JH)

Develop ineo +353 Yellow Imaging Unit 90K(A0DE-17H)

The Develop INEO +353 is a sensible investment for any business

wanting quality colour printing, economical black & white output and a

greater degree of professionalism in its document production process.

With colour and black & white output at 35 pages per minute, the INEO

+353 has all the features required to improve an office workflow. Such

features include ample paper capacity, a variety of finishing options, ease

of use and sophisticated network scanning. The INEO +353 integrates

seamlessly into any network and provides network administrators with

all the tools to monitor and manage the device with confidence.

Konica Minolta Bizhub C353 chip

Hi & Bestech company (Taiwan)E-mail: info@tonerchips.comwww.tonerchips.com

Indigo Launches Complete Solution for Refilling Canon

CLI-8 and PGI-5

Mumbai (India) based Indigo Imaging Supplies jointly with Track

Engineers launched complete solution for refilling of Canon CLI-8 and

PGI-5. This includes Refill Fixtures manufactured by Track Engineers,

Chip Resetter, specific Inks and Sealing caps for the

cartridges. Indigo and Track are working in the printer consumables

industry since 20 years and are well known for their equipments as well as

raw material required for recycling of consumables.

Formujet

The Canon refill fixtures are developed with a magnificent design which

ensures that refilling is done without drilling any hole thus enhancing

the 'refillability' of the cartridge. These cartridges have a chip and it is

required to be reset using the given “Chip Resetter” every time the

cartridge is refilled. The sealing caps are provided for preventing the

leakage. Indigo is already very well known for the best quality of

inks and it has come up with specific inks for these canon cartridges.

Formujet

These products were sought after from a long time and many users are

complementing Indigo and Track for introducing the complete solution.

Contact details:

Indigo Imaging Supplies

Email : track44@gmail.com, Web: www.trackengineers.comThe Deadline for receivingAdvertisements &

Press releasesis 20th of preceding month.

MARCH 2009

45

Product Launch

Track Engineers Launches New Toner Cleaning Machine

Mumbai, India, Eyeing the serious health hazards due to spread of micro

particles of toner powder in the surroundings during refilling or

remanufacturing toner cartridges, Track Engineers are coming up with

an affordable & preventive solution in the form of the New Toner

Cleaning Machine.

The machine has been designed such that it

can be kept away from the worktable

benefiting the people who have space

constraints. The 1.6 HP machine is built with

cyclone technology for better efficiency.

It comes with 0.5 micron filter and

approximately 5 Kg collection capacity.

94CFM, 20,000 – 25,000 RPM and 230

V/50Hz or 110V/50Hz are volume, speed

and power configurations respectively. Ease

of operation and power saving are achieved

through a foot pedal switch. Easy cleaning of

filter & disposable waste collection bag

makes it easy to maintain.

The Director of Track Engineers, Mr. P. C. Ruiwale said, “The machine

had been made seeing the importance of health of Refillers,

Remanufacturers & their employees as well as to keep the work

environment clean. Eco friendly work environment is certainly the need

of the time & Track Engineers will continue to contribute for the cause.”

Contact Details:

Track Engineers,

Email: sales@trackengineers.com / trackeng@gmail.com

Website: www.trackengineers.com

Track Engineers Releases New Mini Vacuum Fill and Clean Machine

Track Engineers, one of the most

experienced Refilling Equipment

Manufacturers in India have

recently launched the Mini version

of the Vacuum Fill and Clean

Machine. This is yet another

marvelous design from Track

Engineers for recycling the printer

consumables. The machine is

specially designed for small refillers

who have space constraints and or have low volumes.

The machine uses the proven vacuum fill technology for inkjet cartridge

refilling. Use of this device helps in removing the air pockets from foam

based cartridges. It helps in even and uniform printing.

The other features of the machine include:

Best Suited equipment for Small Refill shop, Kiosk, Refill centre.

Suitable for

HP- 21, 22, 27, 28, 56, 57, 58, 850, 851, 852, 853, 854, 855, 860, 861, 23, 78, 41, 23D (Cartridge with printhead)

New HP 801, 702, 818, 900, 901

New Business inkjet HP 10, 11, 13, 18, 88

Canon BC 01, 02, BC 20, Canon Pixma 40, 41, 50, 51, 830, 831,

Lexmark 16, 17, 26, 27, 50, 60, 70, 80

Very easy to maintain.

Cleaning/Emptying station with set of 18 cleaning fixtures

Works on 230 V A/c. Plug in and start operation.

Versatile design backed by 20 years of experience. Attractively Priced

Contact Details :

Email : , trackeng@gmail.com

Web : www.trackengineers.com

l

l

l

l

l

sales@trackengineers.com

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

MARCH 2009

46

Company Profile

West Point Products:Speeding Ahead

West Point Products managers meet, from left: John Cafarella, vice president of operations; Jackie Jamison,sales manager; Dave Stauver, quality control manager and Tom Day, CEO.

West Point Products’ home of Valley Grove, W. Va. —

population approximately 400 — is on the quiet side.

The location fits the imaging supplies aftermarket industry

company, which was started in 1972.

“West Point Products has always been an under-the-radar

kind of company,” said CEO Tom Day. “We’ve never been

real flashy. We’ve haven’t tried to overly promote ourselves

outwardly.

We’ve always just kind of done it from customer-to-

customer relationships.”

But don’t be lulled to sleep. West Point Products isn’t ready

to take a backseat to anybody in the industry.

West Point Products isn’t letting a slow economy keep it

from making continued bold moves into 2009. From the

East to West Coast in the United States and throughout

Canada, West Point Products is living up to its mission

statement: “To be the supplier of choice for premium

replacement toner cartridges and related services that add

value to our customers.”

In 2009, West Point Products will likely show up on more

radar screens as “the supplier of choice” is pushing

vigorously to grow its business.

In April, West Point Products acquired Multi-Laser Inc.,

located in Gananoque, Ontario, Canada. In October, the

B-1, GNEPIP, Site - V, UPSIDC, Kasna, Greater

Noida, UP-201308, INDIA

Tel No.: +91-120-2341892/893/886/895, Fax No.: +91-120-2341887

Email: sales@opcdrumsindia.com Website: www.opcdrumsindia.com

Authorised Distributor for India: Ace Copiers Pvt. Ltd., New Delhi

Tel: +91-11-23257310, +91-9871198220

Works:

196

MARCH 2009

48

Company Profile

company opened a distribution facility in Irvine, Calif.

Plans are being discussed also for the possible long-term

expansion of both its 40,000-square-foot Valley Grove

headquarters and 65,000-square-foot main distribution

facility in Washington, Pa., located near Pittsburgh.

From all signs, West Point Products is roaring.

“We will continue to concentrate relentlessly on the things

that got us here today,” Day said. “Just because the

economy is slowing down, doesn’t mean we are going to

slow down.”

If anything, West Point Products has its foot firmly on the

accelerator.

The acquisition of Multi-Laser’s 35,000-square-foot

manufacturing facility is one example of West Point

Products’ growth.

“The acquisition has given us a real North American

footprint,” said Joe Lucot, West Point Products president

and COO. “Multi-Laser brought us not only Canadian

distribution but also additional experienced production

capabilities that will help fuel our growth. Canadian

resellers appreciate the improvement in quality and service

that WPP has brought. It also helped us to initiate our

managed print services offering.”

“The integration with West Point Products has gone better

than I could ever imagined,” said Brian Cosgrove, Multi-

Laser’s founder. “I am confident that the customers are

receiving great products, superior service and the peace of

mind that they are dealing with a reputable organization all

around. The integration of the employees has gone

remarkably smoothly, and I believe they are a part of a

tremendous organization with many opportunities for

them to grow. This experience has been a huge success.”

Cosgrove brings much to the table for West Point Products.

The founder of Print Fleet Inc., he is recognized as a

leading expert on print management. He serves as a

strategic advisor for West Point Products.

The opening of the California facility shored up a spot that

West Point Products management felt was a weak spot.

“More and more of our partners need to receive their

products the next day,” Day said. “The lack of distribution

on the West Coast hampered our efforts to service our

customers within our standard service levels.

Herbie Breiding, color line supervisor,looks at cartridges at West Point Products.

MARCH 2009

49

Company Profile

“We will continue to concentrate relentlessly on the things that got us here today.Just because the economy is slowing down, doesn’t mean we are going to slow down.”

-Tom Day,CEO, West Point Products

Rick Manning, R&D manager, color products, and DeronLemasters, quality assurance coordinator, look over materials atWest Point Products.

West Point Products (above) is headquartered in this formerbrick schoolhouse in Valley Grove, W. Va. At right, productionwork takes place inside.

Coast-to-coast distribution is an aspect that was extremely

important to our business model.”

Along with the California, Gananoque and Pennsylvania

facilities, West Point Products has distribution centers in

Denver, Houston and Jacksonville, Fla. West Point

Products is able to maintain next-day shipping for most

locations and to the rest of the U.S. and Canada within 48

hours.

Day came to head up West Point Products in 1998 when he

and Lucot were part of a shareholder group that bought the

company.

In some ways, it was a very short road he traveled, having

grown up about eight miles away in Pennsylvania.

“I’d never heard of them until I started looking for a

business to buy,” Day said.

West Point Products’ Valley Grove facilities are in a 1920s

schoolhouse, where several current employees attended as

young children. It’s an appropriate home for a company

built on sturdy principles.

To help achieve its mission of being the “supplier of choice”

MARCH 2009

51

Company Profile

and to boost its quest of “building for the future,” West

Point Products operates on a foundation using five pillars.

The pillars focus on quality, service, providing a wide

selection of products, integrity and the people working at

West Point Products. The company understands the pillars

must integrate and that if one piece of the fundamental

beliefs is missing, the company’s focus is weakened.

In addition to a strong set of core values, West Point

Products relies on its seasoned staff of approximately 400

employees. Experience is a huge company key and the

company’s employment stats boast more than 60 employees

with 10 years or more with the company; 45 have more than

15 years; 25 have 20 years or more; 15 have 25 years or more

and five have 30 years or more of West Point Products

experience.

“The most important factor, which allows us to maintain

our excellence, is the people behind our products and

services,” Lucot said.

West Point Products stakes much of its reputation on its

quality, where the company holds ISO 9001: 2000 and

STMC certifications. West Point Products’ Canadian

facility maintains CGSB certification.

“Our strength as an organization lies in our quality, but not

only the quality of the cartridges produced but also the

quality of our service and the quality of the people working

at WPP,” Lucot said. “Our product line covers all major

brands of toner and inkjet cartridges. WPP also carries a

line of MICR cartridge, maintenance kits and most recently

drum units.”

West Point Products’ line has more than 650 products and

new products are released on a regular basis.

With the quality management systems that have been put in

place and a focus on continuous improvement initiatives,

West Point Products has seen product quality improve for

six consecutive years.

“Keeping up with the influx of overseas products has been

one of the biggest challenges to hit not only our company,

but the entire industry,” said Aldo Spensieri, vice president

of sales, Canada. “Sub-par products hurt because most

consumers see all remanufactured cartridges as the same

product. It is a difficult task to distinguish quality, especially

in today’s economy. Consumers become more price

conscious because they are desperately trying to find

savings.

The plus side to this is that the customer is now more

willing to try remanufactured cartridges.”

“They try a quality cartridge and have good success. They

are then drawn to an even cheaper alternative, one that

doesn’t work as well, have a terrible experience, and go back

to the OEM. Our warranties and sample programs have

been put into place to help bring those consumers back to

quality products, while still allowing them to maintain a

cost savings. It’s a battle but one that we’re winning.”

In keeping up with the green trend, West Point Products

recycles much of its industrial waste, including mag rollers,

drums, wiper blades, doctor blades, cardboard and test

pages. The company is currently working on a

comprehensive plan that will expand and broaden its

recycling work.

The acquisition of Multi-Laser also was a boost in getting

West Point Products’ print management services off the

ground as the company launched its program last fall.

“Print management is becoming a big part of our value-

added services,” Spensieri said. “Resellers are embracing

the value proposition as a way of not only protecting their

business, but also becoming a true office printing specialist

to their customer.”

Day isn’t just into pumping up West Point Products these

days, but the industry as a whole.

“This is going to be a time for our industry as a whole to go

out and get aggressive and get new business and convert

customers over to remanufactured products,” Day said.

West Point Products’ building in Gananoque, Ontario, Canada.

Contact West Point Products at www.westpointproducts.com.

MARCH 2009

52

Company Profile

A trusted and renowned brand in Indian imaging

aftermarket for its quality, service, support and

reliability. This Brand is promoted by a fledgling

company Indrayani Sales Pvt Limited.

The company has its traditional business in sales and service of copiers.

This fruitful stint that we have had in the Imaging Industry has

prompted us to confidently launch our own brand of products under the

name and style of PrintIt.

We proudly say that within this short span of 12 months since the launch

of PrintIt brand we have flipped the scenario of Indian Imaging Industry

with our quality but affordable product range.

PrintIt is on right track of explosive growth through hard work, integrity

and dedication towards customers.

Vision:

To be most admired, trusted, Indian multinational

company globally providing Imaging supplies.

To become India's no 1 quality printer cartridge

remanufacturer.

Establish the best sales and service network working

closely with customers and educating them about

environment, legal issues and technical support.

Mission:

Provide entire range of products to cater all type of

customers.

We treat our suppliers, clients and employees as our

business partners.

We at PRINTiT strive hard to provide high value products

that unite performance with value pricing thereby

establishing a thriving relationship with our customers. To

stay at the forefront of the competition by pioneering new

products and services based on the needs of our customers

and the continuous market demand.

Management Team:

Mr. Rahul Patil – Chief Managing Director

A commerce graduate with MBA in finance from University of Pune has

more than 10 years of hands-on business experience. Personally having

profound knowledge of all products and responsible for budgeting,

planning, import, supplier relations, piloting R&D dept by himself. He

is well acquainted with the legal department's norms and procedures.

A gusty entrepreneur leading from the front as a CMD, his audacity and

conscience is helping us to achieve the projected growth.

Mr. Karan Jain – Chief Executive officer

A thorough technocrat having business in blood responsible for daily

operations, personalized customer relations and purchasing. He exploits

his IT knowledge and keeps continuous efforts to seamlessly implement

new IT technologies like ERP to increase efficiency, productivity,

accountability. He has spent more than 8 year in china, travelled all

across the world and understands the foreign and local trade very well.

Sales and Marketing Team

PrintIt Sales Service is dedicated and highly motivated to provide a

personal relationship to its customers. Each customer is assigned an

experienced sales associate trained to identify customer needs, to

maximize the quality and efficiency of personalized care, to discuss client

issues, and to provide product information and technical support. In

addition to its sales service, Print It provides custom pricing and fast

efficient delivery at low freight cost.

Research & Development:

OEMs are coming out with new, complicated designs of cartridges to

make life difficult for Refillers and Remanufacturers, we at PrintIt have

dedicated, intelligent, smart R & D team to keep abreast with the latest

industry dominating technology, so we can offer the best customized

services to our clients. Any new product goes through this department

for rigorous testing before we launch it, this way we keep our customers

confident about consistency, accurate quality along with efficiency of

new products. R & D department equipped all necessary testing

equipments, printers, datasheets etc.

Distribution Channel:

Within short span of just 12 months Print It has established a very strong

distribution channel in Maharashtra. We sell our products in other states

through independent resellers. We have target to ascertain the same

network in another 8 states of India in next 6 months. We treat our

distributors as our business partners and pass on all benefits we get from

our suppliers. We also cater retail customers with even small orders.

Suppliers:

At the outset very basic need to choose your supplier is profound

technical knowledge of product with market price analysis. Based on the

inputs from our R & D dept we choose our supplier without

compromising on quality for price. At the same time in an effort to give

an affordable product to our customer we take all benefits from our

supplier by advance cash purchasing. We don't support credit policies

while purchasing which makes us cheaper than other competitors and

cater all customers with quality goods. We have following suppliers under

our list.

Authorised Distributor's In India For :-

Hanp – Baiksan Opc Korea

MK Imaging – Delacamp Germany

Spheritone- CBC Group Japan

MARCH 2009

53

Company Profile

Technical support:

Our Technical team, R & D dept works in synergy with our supplier and

share their technical findings and details. This way we give

comprehensive technical support to our customers. With technical

details and factsheets we keep giving accurate suggestions to customers

which products to be used according to their needs.

Environment Consciousness:

PrintIt has made environmental and recycling awareness its business,

and strives to contribute to the savings tons of plastic waste by its sales of

recycling components.

'Re-fill, not landfill' is our motto. We, at PRINTiT are concerned about

the environment and have thus started the project of Remanufacturing

Used Cartridges. PRINTiT feels that the environmental benefits of using

remanufactured toner / inkjet cartridges include, keeping non-

biodegradable material out of landfills and saving valuable natural

resources.

PrintIt enables individuals, charity associations to start their own empty

cartridge collection agency.

This creates sustainable income for an individual and much needed

support for charitable associations.

It will help in generating considerable self employment opportunities for

aspiring youth.

Products:

Through our relentless R & D efforts, strong purchasing power, support

from our esteemed customers and suppliers we are happy to proclaim

that we are the no company in India to have more than 600 products in

our inventory.

Laser toner powder

Color laser toner powder

Copier toner powder

Copier color toner

MICR toner

OPC Drum For copier Analog

OPC Drum for Digital Copier

OPC Drum for Multifunction Copier

OPC Drum For laser printer

Primary Charge roller

Magnetic roller for laser printer

Magnetic roller for Copier

Developer roller

Web roller for copiers.

Toner Powder Organic Photo Conductor Drum

Rollers

Wiper blades for laser printer

Dr Blades for laser printer Cleaning blades for Copier

Memory Ch ips fo r cop ier Cartridge

Memory Chips for Laser Cartridge

Memory Chips for Inkjet Cartridge

DeskJet Inks For Inkjet printer

CISS kit inks for Inkjet printer

Wide format printer Inks

Cleaning Blades Chips Inks

Magnetic sleeves Heating lamp

Fuser Assembly Printer heads

Laser toner Cartridges Copier Toner cartridges

Cartridges seal Airbag

Printer Copier Parts Remanufacture Cartridges Accessories

All products are individually bar-coded with SKU and stored in

warehouse. In addition to our corporate office warehouse we have huge,

well planned ware housing facility at Rabale, New Mumbai with floor

space of 10000 sq. feet. We have one of the best automatic bottling

machine which fills toner in bottles without any manual intervention,

this enables us to maintain the consistency and quality of the product at

the same time it protects our employees from future drawbacks due to

minute and hazardous toner particles.

Remanufacturing Factory:

We foresee the vacuum is getting created for Remanufactured cartridges

in Indian market. So we are setting up a State of art manufacturing unit

for remanufacturing of toner Cartridges with shop floor area of around

15,000 sq. ft. Meticulously designed and equipped will advanced

machineries.

The work force of skilled technicians is ready and the pilot production of

Laser toner cartridges will roll out in month of March 2009. We are

expecting to launch all running models of toner cartridges with the

commencement of next financial year. This plant has capacity to produce

more than 10,000 cartridges per month of mixed brands. We have been

successfully selling the MICR toner powder and has already setup plans

for remanufacturing MICR toner cartridge used in Banking sector for

cheque and security printing.

We assure our customers that PrintIt branded cartridges will be quality,

affordable to everybody because of our low component cost, already

established technical and R & D teams, strong back up of raw material

inventory which is much needed in any manufacturing.

We provide the highest quality products and services at the

lowest cost to our esteemed customers. Our success is our

customers' success, and by working together, we have been

fortunate to see fabulous results.

Mr. Karan Jain - CEO

Inspite of the glooming market situation due to worldwide

recession I observe that our industry is booming because

we are providing a middle ground to the customers which

will help them to cut the cost without compromising on

quality.

I dreamt to create a conglomerate which is recognized by its

quality and affordable products

357, Main Road Samta Colony, Raipur India, Phone: +91 771 4036338, Fax: +91 771 4040407, E-mail: sales @printerexpress.biz

MARCH 2009

55

OEM News

Epson Prevails on Appeal, Aggressively Scrutinizes

Imported Cartridges

By Tricia Judge International Imaging Technology Council

The U.S. Court of Appeals for the Federal Circuit in Washington D.C.

on January 13 affirmed the general exclusion order of the U.S.

International Trade Commission (ITC) that was entered in October

2007. The order that bars imports of most new and refilled cartridges

after the ITC determined that there was infringement of Epson's

cartridge patents by many foreign manufacturers, importers and U.S.

distributors.

An appeal of that decision was filed with the Court of Appeals for the

Federal Circuit by Ninestar Technologies Co, Ltd. of China, Ninestar's

U.S. subsidiaries and Dataproducts USA LLC (a division of Clover

Technologies Group). The decision comes with little fanfare or effect as

the ITC's order has already been implemented, and Epson has been

“vigorously” policing the imports of inkjet cartridges alongside U.S.

Customs.

The Epson decision has brought cheers and jeers from the aftermarket.

Inkjet remanufacturers that are tired of competing with cheap and

questionably-legal Asian inkjet products are thrilled. However, some

believe that Epson's patents are invalid and should be reviewed by a less

big-business-oriented panel than the ITC and the Federal Circuit Court

of Appeals.

Universally, industry members believe there are sins on both side of the

equation. For decades, Epson has flexed its patent muscle against the

aftermarket, and extended favorable decisions beyond what the courts

might have intended. Likewise, few have come forward to defend “new,

compatible” cartridges on the record.

The focus now shifts to the damage phase, as a second ITC trial was

recently conducted in Washington D.C. to determine any financial

penalties that may be assessed against some defendants for alleged

violations of the general exclusion order. The ITC has not yet found any

violations, but if it does, the penalties it can assess are substantial.

In addition to the ITC litigation, Epson filed civil lawsuits for patent

infringement damages against the same 24 companies and numerous

additional distributors and retailers alleged to have continued

infringements after the ITC Final Determination. These cases were

stayed pending the ITC Determination and Appeal, but will now

proceed against those defendants that have not settled.

Epson's success with its lawsuits are second only to Epson's success in

spreading the word of its legal victories and its aggressive action against

those that might, intentionally or otherwise, run afoul of the orders. In

one press release, Epson's Assistant General Counsel Alf Anderson

stated, “Epson strongly recommends that all importers and distributors

of cartridges for Epson printers take appropriate precautions to avoid

infringement and potential seizures and liability.”

To those ends, Epson also made available forms that purport to “certify”

cartridges that are being imported. On the form, there are questions

about cartridges that are not remanufactured that are being imported as

“compatible,” which clearly come under the rubric of the exclusion

orders.

But the forms go further. An entire page of questions are devoted to

cartridges that have been remanufactured. The importer must certify

that the cartridges that have been remanufactured were first sold in the

U.S. and recovered in the U.S. for remanufacturing (supporting

documentation is required.) Other questions pertaining to the refilling

and labeling of the cartridge are also required.

The International Imaging Technology Council (Int'l ITC) and its

members of the imaging supplies aftermarket support the rights of

legitimate patent holders to protect their intellectual property. Many

such businesses are pleased that they won't have to compete against

cheap, infringing product. And to those ends, the aftermarket applauds

the decisions in the ITC cases. However Epson is creating a new import

process erected upon a legal house of cards. The so-called certification

that Epson will now require from importers asks for more scrutiny than

the legal relief Epson has obtained requires.

Only remanufactured Epson cartridges originally sold by Epson in the

U.S. and “recovered” in the U.S. for “remanufacturing” are deemed

legitimate. This is not a result of Epson's exclusion orders, but a

requirement that came from the Jazz Photo v. Fuji Film line of cases

involving single-use cameras.

That case began in 1998, when Fuji filed a complaint at the ITC, alleging

that Jazz Photo and other camera remanufacturers were producing

products that infringed 15 patents owned by Fuji. Also at issue was the

effect of a license agreement that was emblazoned on each camera that

stated it was for “single-use only,” and had to be discarded after use.

In 2001, the Court of Appeals for the Federal Circuit reversed the

Commission's judgment of patent infringement with respect to cameras

for which the patent rights were exhausted by a first sale in the United

States. The Court found that the cameras were permissibly repaired by

Jazz Photo, because the patents no longer applied.

The court also found the license agreement to be invalid. The terms were

not binding because Fuji could not prove that upon sale of each camera,

the consumer understood and agreed to the single-use terms. In legal

terms, it found there was no “meeting of the minds” between the

contracting parties. In other words, the customer wasn't necessarily

aware that he was bound by the single-use restrictions.

This decision boded well for the aftermarket, because it called into

question the validity of the single-use prebate restrictions. And it

reinforced the doctrine of patent exhaustion at the first sale of the

product. For these reasons, the Jazz Photo decision was heralded as a

great precedent for the aftermarket.

Almost as an afterthought, the court did not extend this precedent to

imported cameras where the first sale of the camera occurred outside the

U.S. So the patent rights of the manufacturer were retained on cameras

that were initially sold overseas.

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OEM News

This important case, decided by the same appellate court that just

affirmed the Epson decision (the Circuit Court of Appeals for the

Federal Circuit), was resolved favorably to U.S. aftermarket

remanufacturers. But it spawned a precedent against products that are

imported for remanufacture after an initial sale outside the United

States, even though the latter issue was never briefed, argued or even

discussed in the course of the litigation.

Ninestar Attorney Ed O'Connor recognized the dilemma created by this

outcome after the ITC rendered its verdict in October 2007, and

suggested the following analogy. Imagine going to Canada to buy a

General Motors car. The car buyer drives it across the border into the

United States.

“You are now infringing GM's patents,” O'Connor explains. “While the

guy driving the same car bought in upstate Vermont is not. It's ridiculous.

It's absurd to think that one is infringing patents every time he drives his

car.”

O'Connor said that “the judge didn't think this through,” because the

case (Jazz Photo) dealt with single-use cameras, which are “throw-away”

items. But apply the legal principle to complicated items or those with a

longer life span, and the legal precedent isn't sound.

“The seller gets the value of the patent when it is sold,” O'Connor said.

“Why should it matter where in the stream of commerce it was when it

was sold?” Patent rights travel with the product, he says, and wherever the

product is upon first sale, that's where the patent rights end. O'Connor's

conclusions are reinforced by the U.S. Supreme Court's decision in

Quanta Computers v. LG Electronics in June 2008.

Even assuming that this precedent is legally sound, Epson added the

requirement that the cartridge be sold and “recovered” in the U.S. for

“remanufacturing.” There is no such requirement in Jazz Photo that

there be a subsequent U.S. “recovery.” It doesn't matter where the

cartridge was “recovered,” as long as that important first sale occurred in

the U.S.

These matters were not before the ITC, or on appeal to the Federal

Circuit Court of Appeals, both bodies that have definitely broadened

patent holders rights in their of existence. The latter body normally has

the last and definitive word on patent issues.

O'Connor recognized that a year ago, and saw that he was undertaking

an uphill battle against not just the court, but the Bush conservative

agenda. “Right now, the administration wants to keep Chinese knock

offs out of the market place, because they compete with U.S. goods

manufactured by big U.S. companies,” O'Connor said. “Big companies

have enormous influence with this administration. And Epson is a big

company doing business in the U.S.”

“The rule of law requires complete objectivity in legal matters,”

O'Connor said. “The ITC is acting at the behest of this administration,

which is in the pocket of big business.”

However, in 2008, the winds of change blew in from all directions. The

U.S. Supreme Court exhibited -- in no less than four seminal cases -- its

desire to curtail the Federal Circuit Court of Appeal's passion for patent

right protection. (One was the Quanta decision). Congress struggled

with patent reform law, but both houses seem truly interested in change.

Even the U.S. Patent and Trademark Office is dramatically slowing down

on the rate of patent approval.

With the new administration, this wave of change is likely to become

more like a tsunami. The patent system has been abused, and every

branch of government has recognized it. Watch for amazing changes in

the upcoming years, all to the benefit of the U.S. aftermarket.

It is unknown whether Ninestar and the other defendants will appeal the

Federal Circuit's decision to the U.S. Supreme Court. In this new legal

environment, it may get a warmer reception. But even a favorable

decision might come too late.

Significant damage is already done. Many remanufacturers have given up

trying to determine what they can and can't do with Epson empties. It has

chilled the commerce in its products to the point that the aftermarket is

all but frozen out of trade in Epson empties and refilled products.

And with the new import “forms” that Epson claims must be completed

by all importers of its products only exacerbate that situation. Importing

brokers must come up with cartridge “lineage” that is all but impossible

to prove. To the clever broker that can prove a chain of ownership, there

are rewards of higher prices for empties and protection from Epson.

So now the only cartridges that will pass muster – other than new OEM

Epson product — are those that are refilled in the U.S. using an empty

that was first sold in the U.S. Epson has no legal standing to check

cartridges other than those that are being imported into the U.S. Local

collection efforts are not subject to Epson import scrutiny and reporting

requirements.

Inkjet remanufacturers lucky enough to have cartridges they collect in

programs within the U.S. will enjoy a unique marketplace. Those

remanufacturers embrace this decision. Epson has created what the

government could not: trade barriers that protect it from overseas

competitors.

Tricia Judge is the executive director of the International Imaging

Technology Council. She may be reached at exec@i-itc.org.

The Deadline for receiving

Advertisements &

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is 20th of preceding month.

MARCH 2009

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Techanical

here is a common misconception in the wide-format industry that

aftermarket ink suppliers are simply small resellers that cater to a limited

base of customers, providing them with cheap ink from Asia.

The truth is that a number of aftermarket companies have dramatically

expanded their businesses over the last few years. The emergence of these

third-party ink titans occurs at a challenging time for the aftermarket in

general, as a result of the economic downturn and because OEMs are

now designing sophisticated inks that are significantly more difficult to

emulate, as well as ink tanks that feature sophisticated electronic

encryption.

This analysis examines several of the currently thriving third-party ink

vendors and highlights those aftermarket companies that are likely to

help shape the aqueous ink market for the foreseeable future.

It also explores the market niches these companies occupy and considers

their relative strengths. In general, these companies have acquired more

positive reputations and are becoming increasingly familiar to end users.

Most have established well-developed distribution channels, which has

proven to be assuring to prospective customers. Western companies

dominate our list of aftermarket ink manufacturers, but a couple of

Asian companies are also included.

Some Asian ink manufacturers have been somewhat stigmatized in the

wide-format aqueous ink market, but we believe that their reputations

will improve in time.

Lyra estimates that revenue for global aftermarket aqueous ink supplies

totaled $284 million in 2007.

Market Sizing and Forecast

Aqueous AftermarketInk Companies

Positioned for Successby Adam Florek • Lyra Research Analyst

Third-party ink for 24-inch and 44-inch graphics devices will make up the

majority of overall aftermarket aqueous ink sales.

End users continue to use the older generation of aqueous printers,

including the popular Epson Stylus Pro X500 and X800 series and the

HP Designjet 5000 series, which have widely accessible aftermarket

consumables. (See figure next page.)

Third-party cartridge makers and ink manufacturers are optimistic that

customers will continue to use these older devices and have released a

wave of compatible products. Many of the aftermarket ink companies are

gaining reputations for producing reliable inks, inspiring increased

confidence in third-party supplies.

Despite this confidence, Lyra projects that sales of aftermarket ink for

CAD printers will increase only slightly during the remainder of the

forecast period (2009-2012) at a compound annual growth rate (CAGR)

of 0.8 percent. Lyra expects that the installed base of CAD devices will

shrink over the next five years and will be a major driver for this trend.

Many aftermarket companies have rushed to develop compatible

solutions for HP Designjet 5000 owners for a number of reasons.

First and foremost, hundreds of thousands of HP Designjet 5000 series

printers have been sold — HP released the Designjet 5000 in 2000 and

continued to ship it though 2007.

As a result, there is both significant demand for cartridges and a plentiful

supply of Designjet 5000 series empties that potentially can be refilled.

For compatible makers, the number 81 and 83 cartridges used in

Designjet 5000 series printers are relatively simple to clone.

The 5000 series ink formulations can be dye- or pigment - based, and they

come in six colors rather than eight. There is also an abundance of

decoder chips that are specially produced for Designjet 5000/5500

printer cartridges. These chips can be easily obtained from component

suppliers or from Internet stores.

The durability of Designjet 5000 printers is one more factor leading to

the proliferation of third-party ink products. Most firms continue to

maintain their Designjet 5000 printers even as they shift print jobs to

other wide-format printers. Some Designjets find a second life as

refurbished equipment.

Digital print providers have grown accustomed to using these devices for

certain applications and are often wary of buying new printers that may

require their employees to be retrained. Many of these customers also do

not see appreciable benefits in productivity and image quality from new

printers.

Finally, other end users simply appreciate the availability of reliable third-

party inks for HP Designjets.

The Ubiquitous HP Designjet 5000 Series

T

MARCH 2009

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Private-Label Aftermarket Distributors

LexJet

In this section, Lyra profiles two distributors who have made a mark with

private-label ink supplies. These are companies that have found a market

opportunity by giving their customers a choice for ink. Distributors are

essential to aftermarket firms in terms of reaching end users, providing

service and support, and instilling confidence in third-party supplies.

LexJet is a major vendor of aftermarket ink and sells its products almost

exclusively in the United States. The company is best known as a major

North American distributor of hardware, media, and ink.

Since its entry into the wide-format market, LexJet has grown at an

exponential rate of about 20 percent since 2001, based on local news

coverage. Lyra estimates that LexJet is approaching $50 million in annual

revenue. The company has been selling its own brand of products for a

relatively short time and only began selling aftermarket ink in 2006.

Currently, the company only sells third-party ink for HP’s Designjet 5000

series, although it has plans to sell solvent aftermarket ink for Roland

printers as well. LexJet has increased its staff to about 100 employees in

order to sell the new ink and a private-label line of UV-curable hardware.

LexJet has become a major seller of aftermarket ink for a number of

reasons. The company enjoys an excellent reputation in North America.

LexJet is known for its efficient and reliable service.

The company has warehouses throughout North America and can

rapidly deliver supplies, an essential service for print service providers.

LexJet has also care

Digital print providers have grown accustomed to

using (Designjet printers) for certain applications

Many of

these customers also do not see appreciable benefits

in productivity and image quality from new printers.

and are often wary of buying new printers that may

require their employees to be retrained.

fully nurtured customer relationships in creative ways. The company

publishes a newsletter and arranges training seminars throughout the

country. These efforts are particularly directed at photographers. The

company’s association with a customer base known for its passion for

quality helps to boost LexJet’s reputation.

LexJet’s collection of used wide-format ink cartridges, which can be

remanufactured and sold under the LexJet brand, is a major reason for

LexJet’s recent success in selling private-label supplies. Since 2005, the

company has offered to take back any used aqueous cartridges.

Lyra believes that the company has collected more than 150,000

cartridges since that time. LexJet pays $2 for every HP number 81 and 83

cartridge it collects. The 81 and 83 cartridges are the only SKUs for which

LexJet provides an incentive.

In May 2008, HP sued LexJet, claiming the company infringed on

patents related to ink formulations. HP specifically alleged that LexJet

had infringed on patents related to bleed control and cosurfactants. On

Nov. 13, HP announced that it and LexJet had settled the case out of

court. HP said LexJet’s supplier agreed to change the formulation of the

inks and had agreed to pay an undisclosed amount of money to HP.

Lyra can speculate that the settlement is likely to disrupt LexJet’s private-

label cartridge inventory and may result in expenses for LexJet, along

with its ink supplier. It is also possible LexJet will exit the aftermarket

business to maintain its relationship with OEM vendors.

Most certainly, HP will likely succeed in deterring other distributors

from selling patent-infringing aftermarket ink.

Graphics One is another distributor that began selling aftermarket ink to

give its clients more options. Graphics One sells primarily to price-

conscious print-for-pay customers.

Many of its customers buy through the company’s Web site while relying

on its technical centers for training and support. Similar to LexJet, the

company began to sell its own brand of products as it sought strategies to

expand.

The company has a large customer base of small sign shops, making it

necessary to stock a wide variety of aqueous and solvent inks.

In an effort to reach its low-end customers, Graphics One’s HP ink is sold

as part of a refill system. The company’s “GO hInk” product is a less

expensive alternative for discount customers. These customers typically

use the system for the lifetime of the device and, thus, only pay for the

Graphics One

The Deadline for receivingAdvertisements &

Press releasesis 20th of preceding month.

inexpensive ink bottles. This sales strategy is common among Asian bulk

ink vendors and reflects the company’s South Korean ink supplier

relationship.

Lyra anticipates that aftermarket aqueous vendors will face numerous

challenges over the next few years. The current generation of HP and

Epson printers use inks that are more sophisticated than previous lines of

devices. Epson has gone so far as to include green and orange in its new

Ultrachrome HDR ink set.

For its part, HP introduced an advanced type of red ink with its new HP

Designjet Z3200. The Z series has been problematic for the aftermarket,

especially with new Vivera inks and the inclusion of more advanced

encryption chips. Canon, which accounts for an increasing share of the

aqueous market, has managed to stymie third-party manufacturers,

especially with its LUCIA pigment inks.

Disappointing hardware sales are making OEMs more dependent on

selling consumables and therefore more aggressive in combating

aftermarket competition.

Canon, Epson, and HP have targeted aftermarket suppliers as the

installed base of wide-format printers has aged and become more

vulnerable to aftermarket competition.

As an aqueous platform ages, it provides third-party ink manufacturers

more time to develop cheaper alternatives.

Companies such as Staedtler are beginning to turn out inks for the HP Z

series and a number of companies are developing Canon aftermarket

pigment inks as well, including the large Chinese supplies company,

Ninestar. OEMs will try to neutralize third-party competition and will

likely force certain suppliers to leave the business.

Conclusion

This article was excerpted from an article published in Lyra’s Wide-

Format Printing Advisory Service. This service is instrumental for

vendors that are serious about succeeding in the wide-format hardware

or supplies industries. Call Tom Sandock at 617-454-2621 for more

information.

Lyra Research collaborates with imaging industry decision makers

worldwide, enabling clients to strengthen their market position and

achieve profitable growth. Lyra’s expert analysts and editors help

clients devise and implement creative solutions to business challenges,

arming them with competitive intelligence, strategic and tactical

advice, news and analysis, and market forecasts.

Since 1991, Lyra’s custom research and consulting, advisory services,

award-winning journals, and innovative events have set the standard for

analysis of imaging hardware, consumables, and digital photography

markets.

MARCH 2009

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Techanical

inexpensive ink bottles. This sales strategy is common among Asian bulk

ink vendors and reflects the company’s South Korean ink supplier

relationship.

Lyra anticipates that aftermarket aqueous vendors will face numerous

challenges over the next few years. The current generation of HP and

Epson printers use inks that are more sophisticated than previous lines of

devices. Epson has gone so far as to include green and orange in its new

Ultrachrome HDR ink set.

For its part, HP introduced an advanced type of red ink with its new HP

Designjet Z3200. The Z series has been problematic for the aftermarket,

especially with new Vivera inks and the inclusion of more advanced

encryption chips. Canon, which accounts for an increasing share of the

aqueous market, has managed to stymie third-party manufacturers,

especially with its LUCIA pigment inks.

Disappointing hardware sales are making OEMs more dependent on

selling consumables and therefore more aggressive in combating

aftermarket competition.

Canon, Epson, and HP have targeted aftermarket suppliers as the

installed base of wide-format printers has aged and become more

vulnerable to aftermarket competition.

As an aqueous platform ages, it provides third-party ink manufacturers

more time to develop cheaper alternatives.

Companies such as Staedtler are beginning to turn out inks for the HP Z

series and a number of companies are developing Canon aftermarket

pigment inks as well, including the large Chinese supplies company,

Ninestar. OEMs will try to neutralize third-party competition and will

likely force certain suppliers to leave the business.

Conclusion

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

MARCH 2009

63

Techanical

Fitting a Square Peg Into a Round Hole

How To Make the HP Designjet’s New Ink Supply

Station Fit Into the Same Machine

The Ink Supply System should fit similarly to this without theblack bracket in the back frame of the printer.

by Steve Geishirt and Cesar Jump • Parts Now!

When HP improved its ink supply station (ISS), they forgot to mention

that the new part looks nothing like the original. (See Figure 1.) Now it’s

like fitting a square peg into a round hole. Fear not! We have tips on how

to replace the Designjet 500’s ISS without losing your marbles.

More service technicians are servicing the HP Designjet series — that’s

because the series is a great revenue opportunity. After all, if a customer

spends $5,000 to $30,000 on the large format unit, they won’t hesitate to

pay for a service call. But there’s a new issue facing these service techs: An

upgraded ISS for the Designjet 500 and 800 series is creating a lot of

headaches.

The instructions to install the new and improved part

Figure 1: The new ISS part No. C7769-60373 on left and theold part No. C7769-60148 at right.

are incomplete and no service note exists even for those who are HP

authorized. The result is an incomplete repair. The fix for one problem

automatically creates a second problem.

Three conditions exist when this problem occurs. A “maintenance due”

message or all the ink cartridges display an “X” message will require that

you replace the ISS; a “22:10” error code means the spittoon is full and

the ISS must be replaced. The new part number for the ink supply station

is C7769-60373.

The replacement looks completely different from the original. It’s not

going to fit the same way the old one did. This usually spurs the first call

to tech support: “Did I get the right part?” The answer is yes, so now the

technician installs it, only to find a new message: “ink cartridge

replacement required” for all inks. But even when new inks are put in,

the message persists. Time for the second call to tech support.

What’s going on here is the new ISS no longer needs the spittoon

(bottom black catch tray). However the instructions don’t include that

point. If techs install the new ISS according to the instructions in the

service manual, the incorrect fit ends up pinching components on the

new ISS.

The pinched component is the cam system that is used to prime the

cartridges. There are “bongos” — yes, it’s the technical term —that work

with the cams to raise and lower the bongos in the ISS station. (See Figure

2.)

Figure 2. The “bongos” work with the cams to raise andlower the bongos in the ISS station.

This raising and lowering acts like a pump, increasing the air pressure in

the ink tank or ink cartridge.

The ink in the cartridge is in a bag, thus as the air pressure around it is

increased, the bag of ink is squeezed which forces ink into the tubes

which feeds the print heads — the crane assembly.

If the bongos are inactive, there is no pressure to force out the ink. This

lack of ink flow leads to an error code that there is an ink out situation.

MARCH 2009

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Techanical

Oddly enough, when the cams that activate the bongos don’t turn, there

is no error code, even though there is a sensor that monitors it. (See

Figure 3.)

Figure 3. The cams activate the bongos.

The solution is twofold. The first is obvious. We need to remove the old

spittoon, a black bracket in the back of the printer and discard it. (See

Figure 4.) It is no longer needed on the new ISS station. The old ISS

station tended to leak ink, which is why the spittoon was there.

Figure 4: The black bracket catch tray.

The new station fixes these issues. Removing the spittoon is only the first

step. Secondly, an error “22:10” or in some cases the “ink cartridge

replacement required” pops up after removing the spittoon. There was

an aerosol/fan on the spittoon and it is now gone and no longer needed.

The old firmware is looking for the aerosol/fan. Upgrading the firmware

before you remove the spittoon is vital.

Removing the Ink Supply Station

Upgrade the firmware. Before you start working on this printer, you must

have the latest version of firmware, higher than A.02.14. If not, expect

some ink to leak.

In order for the printer to be able to take the firmware upgrade, you need

to get the plotter in the service utilities.

Remove the right cover assembly by removing five T20 screws.

(See Figure 5.)

Figure 5: The ink tube system.

There are two ways of unlocking the carriage assembly. The first way is

through the menus (Option 1 below). However, if the printer is in error

state “22:10” or “ink cartridge replacement required” comes up, then you

cannot access the service menus, so you will need to choose Option 2

below.

Go through the set-up menu.

Once inside the set-up menu, press the following key combinations to

access the special service menus.

Press the UP and ENTER keys together at the same time to access the

complete list of service tests (press for no longer than three seconds or

until initializing begins the printer will keep beeping).

Option 1

Once inside the service tools menu, press the UP or DOWN key until the

front panel displays service utilities. Then press ENTER to access the

service tools. Once inside the service tools go through the service

utilities.

Select the UP and DOWN arrow keys to highlight the unlock the

carriage. Then press the ENTER key to begin the work.

Once this is completed, you should be able to slide the carriage assembly

to the right and move it out of the way. Now you can remove the ink

supply station.

MARCH 2009

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Techanical

Option 2

Go through manually by turning the white gear right under the one

white spike gear (See Figure 6), and then do four turns counterclockwise

or until the gray flag stops at a 45-degree angle.

Figure 6: The white gear located right under the one whitespike gear.

Then move the carriage to the right side of the service station and park it

there.

This approach will reduce the repair time from days to hours.

Parts Now! photos courtesy of Terry Meyers of Meyers Printer and Plotter

Service.

Steve Geishirt is the director of training at Parts Now!. A sought-after

industry expert, Geishirt’s technical articles are published in four

languages worldwide and he has spoken to audiences globally. Reach

him at sgeishirt@partsnow.com. Cesar Jump works in technical

support at Parts Now! Reach him at cjump@partsnow.com. You can

reach both at 800-886-6688.

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

Change: The Good, The Bad and the ScaryBy WooJin Kim Charm Regent Ltd.

In late January, I attended a conference put on by a leading market

research firm in our industry. It was very interesting and very

informative. The keynote speaker on the first day gave a speech titled

“Change is good… It's also quite scary… And, sometimes it can be really

bad.” Interesting title, wouldn't you say? I thought it was strange that he

said that change is both good and bad, not to mention scary. The reality

of it though is that he was right. Change can be good, bad and scary. It all

depends on how you react to it and what you do next.

This year we will see companies succeed and some fail. I think the

landscape of “players” in our industry will change drastically.

The OEMs are already changing the landscape. It is no secret that pretty

much all of the OEMs increased their supplies pricing fairly drastically at

the beginning of 2009. In some cases, this was after a price increase just a

few months before. This development could (should!) end up being a

very positive one for our industry as we offer a lower cost alternative to

these products. With people so focused on value nowadays, we must

capitalize on this situation.

Another example of change… Think about the landscape of Epson

compatible inkjet cartridges. Just a couple of years ago, the aftermarket

had its greatest level of market share and penetration with Epson

products… significantly higher penetration and share than Canon, HP

or Lexmark.

What about now? Try to see if you can find any Epson compatible

cartridges at a retailer near you. Especially a “big box” retailer. Guess

what? You won't find many… if any at all. If a sizable part of your business

was centered on this particular category of product, your world

experienced change of seismic proportions. If you wanted to survive, you

had to adapt well and adapt quickly.

There are examples of companies in our industry that have lost major

customers and some have failed as a result, while others have rallied,

scrambled and adapted, and several of these companies are now

flourishing with different customers and different modes of operation.

What makes one company emerge from change stronger and another

one fail?

Companies who are able to emerge from major change events have the

ability to do two things very well… FOCUS and ADAPT.

That's right, the ability to focus and adapt can save your company when

change occurs. More than just save your company… these skills can make

it stronger. But, don't forget! Change happens fast, so you must be clearly

focused and adapt QUICKLY.

What does this mean?

Focus means that you shut out any extraneous things, conditions,

situations and influences and focus clearly on the key issues and things

that matter. Sound simple? It actually is, but it is harder than you think.

In the midst of any crisis or major change, especially one that happens

MARCH 2009

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quickly, it is ridiculously easy to get distracted and caught up in all of the

minutiae of what I like to call the “vortex of business life”. You know what

I mean… the calls, emails, daily interruptions and things that happen

throughout your day that just must be addressed. You could probably

spend your entire day just answering the phone and responding to

emails. It's not hard, it happens to all of us.

One quick example of this is something I noticed at this conference I was

at… something that I can easily be guilty of also…

First, let me set the stage. This conference is a very serious one filled with

some pretty deep and intense data and information. This information is

delivered by really smart people, often times executive level people from

some of the most influential and successful companies in our industry,

often times companies at the top end of the Fortune 100. It is pretty

much non-stop for two whole days, and the conference costs a fair

amount of money to attend. It has strong value…

So what do I see all over the place in this conference? Remember, this is a

place where pretty much all of the attendees are management and/or

executive level folks, and they paid a lot of money to attend, not to

mention the cost of travel in terms of time and money. So they do all this

to get to this wonderful conference to hear pearls of wisdom and critically

important data about our industry and what do they do? They sit in the

room and tap away at their Blackberries and iPhones. Dozens of them.

Everywhere. Yup, me too.

Perfect example of not focusing on what is right in front of you. Yes, I

know many of us can do two things at once, but can you really FOCUS on

two things? Rarely. It's pretty easy to see that someone could have missed

a pretty important point that they paid a lot of money to hear because

they were distracted by something that probably could have waited a few

minutes.

If it is this easy to get distracted in a benign environment, how much

easier is it to get distracted when major change is going on around you

and your company?

Focus requires a great deal of effort and concentration. You must get to

the root of the problem or issue at hand. Do not dwell on the symptoms

of a situation, find the cause. Remember there is a huge difference

between a big tactical issue and a truly strategic one… but many, many

times the big tactical issues disguise themselves as strategic.

Ask some questions about the issues… Is this the true root of the issue?

Will addressing these one or two things resolve the lion's share of the

symptoms or other issues?

Quick example… let's say you have a single customer that represents more

than 30 percent of your revenues. The customer decides to move to a

competitor. Huge problem. Not a good change at all. You do everything

you can save this customer. It may work, or it may not. The thing is,

whether or not it works, you didn't really address the strategic issue at

hand. The strategic issue is not this customer… it's the fact that you only

have one customer like this. If you had 3 of them, then you can take the

hit much easier. The other alternative is to structure your business such

that you have immediate contingency plans in case something like this

happens… which leads me to adaptability.

Remember, you have to figure out what matters and focus clearly on

that… but then what? Ah… you have to adapt quickly to that change.

Remember a couple of things in this regard… Show no mercy. Hesitation

kills. Yes, I'm serious. If we're talking about truly systemic change in your

business you have to focus and adapt quickly. No other option is available

to you.

Also, don't forget that adaptability is not a one time thing. If your first

move to adapt doesn't work, you have to adapt again. Don't be afraid to

make needed changes to your plan. That's part of being adaptable. In

closing I'm going to list two quotes about adaptability as food for

thought. The first is from Peter Drucker one of the foremost experts in

modern history on the practice of management (he had book by that

title). The second quote is attributed to Charles Darwin and it is self

explanatory.

“Every organization must be prepared to abandon everything it does to

survive in the future.”

“It is not the strongest species that survive, nor the most intelligent, but

the ones most responsive to change.”

Change – is it good, bad or scary for you? It is all in your response.

WooJin Kim has nearly 30 years in the high-tech and imaging supplies

industry. He currently serves as the president of Charm Regent Ltd., the

firm that serves as the primary business development and strategic

advisor to the Print Rite group of companies and its various subsidiaries.

Contact him at woojinkim@charmregent.com

The Deadline for receiving

Advertisements &

Press releases

is 20th of preceding month.

MARCH 2009

68

Article

Using Manufacturer Trademarks on Compatible

Consumables

*By Poorvi Chothani, Esq.

As awareness of protecting the environment increases, recycling or reuse

of goods and resources is also on the rise, which is highly beneficial to the

environment. Consumers are not only accepting recycled products,

which often are less expensive than new or unused products, but are

actively seeking them out, often for the price advantage. One such

example is in the resale of printing toner, a market which is expanding in

direct proportion to the burgeoning usage of computers. Keeping in

mind the exigency of global environmental concerns governments like

the European Union have adopted policies that deal with waste related to

electrical and electronic equipment. Aside from this growing awareness

a parallel industry has long been flourishing in computer peripheral

consumables. Printer cartridges are often recycled and or new cartridges

are produced by independent manufacturers that are compatible with

branded printers produced by Original Equipment Manufacturers

(OEMs). This newsletter is focused only on the use of branded

manufacturer's trademarks on the consumable products. It does not

consider other intellectual property issues pertaining to the recharging of

cartridges.

The OEM spends a huge amount on research and quality of cartridges.

The actual brand owners may not manufacture the cartridges but the

technology to manufacture is generally owned by them and the end

product (OEM Cartridges) is marketed by them. Then, there are third

party vendors who are dedicated to recharging or recycling cartridges,

which are usually sold at a fraction of the price of OEM Cartridges. This

is usually done with a commercial objective but there is a benefit to the

environment as the generation of electronic waste is reduced.

The process of recharging involves the refilling of the OEM Cartridges or

similar products with toner or ink once cartridge is empty. In this

process, the cartridge is not discarded but is reused by dismantling,

cleaning and reassembling with requisite repairs and replacements. Such

cartridges are then packaged with the third party vendor's trademark and

information. However, third party vendors will generally indicate on the

package that the product is suitable for a particular OEM Cartridge or

will print a series of numbers on the packaging and often include a small

OEM's trademark indicating compatibility with the OEM's products.

These numbers refer to the OEM printers and allude to compatibility.

Subsequent to the emergence and growth of this parallel industry a

question raised at the conference held earlier this year by Recharger

Magazine in Mumbai was whether the use of manufacturer's trademark

on the recharged OEM Cartridges or the compatible cartridges was a

violation.

A similar issue was raised in the Delhi High Court in the case of Hawkins

Cookers Limited v M/s Murugan Enterprises. Hawkins Cookers

Limited is the owner of the trademark “Hawkins” and uses it on several

products including pressure cooker gaskets. Murugan Enterprises uses

the Hawkins trademark in respect of parts of pressure cookers and

opinioned that it had its own well-established trademark “Mayur” with a

prominent peacock displayed on its product packaging. In addition, the

front of the packaging of the Murugan Enterprises' product contained

the words 'Suitable for: Hawkins Pressure Cookers' albeit in small print.

The Delhi High Court in this case held that no reasonable person or

purchaser could assume a trade connection between the “Mayur” brand

of gaskets and the “Hawkins” brand of pressure cookers. Further, the

court opined that in this case the Murugan Enterprises neither sought to

benefit from Hawkins' trademark nor did it try to show a connection

between the two. Additionally the court opined that the defendants' use

of the “Hawkins” mark was only to show the suitability of the product to

be used as an ancillary product in a Hawkins pressure cooker and that

such use would evidently fall within the exception carved out under

Section 30 of the Trademarks Act, 1999. Further, the use of the

trademark in relation to the product is reasonably necessary to indicate

the fitness of the gaskets for the “Hawkins” brand of pressure cookers. In

the Hawkins case, Justice Kaul also pointed out that “The object of filing

of the suit thus appears to be to create a monopoly over such (gaskets)

ancillary items so that no third party is able to sell the same in the

market.” The judge also goes on to point out that the use of the

“Hawkins” trademark on the gaskets packaging would have been

infringing if it had been used as a trademark. Since Murugan

Enterprises's use of the “Hawkins” mark was only indicative and is not

being used as a trademark there would be no question of infringement.

Applying the Hawkins case to the issue of printer cartridges, it appears

that the use of OEM trademarks on the third party vendor cartridges

would be covered by the exception under Section 30 of the Trademarks

Act provided that the use of an OEM trademark is in accordance with

honest practices in industrial or commercial matters and is not such as to

take unfair advantage of or be detrimental to the distinctive character or

repute of the OEM trademark. The third party use of an OEM

trademark would also be covered by Section 30(2)(d) of the Trademark

Act such use is reasonably necessary in order to indicate that the goods or

services are so adapted and the purpose and the effect of the use should

not be to indicate a connection in the course of trade between any person

and the goods or services.

*Poorvi Chothani, Esq. (LL.M.-University of Pennsylvania, USA, Qualified as a

Solicitor in England and Wales. Admitted to the Bar Council of Maharashtra

and Goa and the New York State Bar) is the founder of LawQuest, a general law

firm headquartered in Mumbai, India and can be reached at

. info@lawquestinternational.com

The Deadline for receivingAdvertisements &

Press releasesis 20th of preceding month.

MARCH 2009

69

Article

the last one year for our high quality toners has been tremendous and

overwhelming. With this new relationship with Print IT, we intend to

come closer to the Indian recyclers and serve their requirements better.

We look forward to a successful 2009 for both the companies.”

PRINT IT has been synonymous with the printing consumables industry

for a long time now. After supplying copier toners, OPC drums, Wiper

blades, Chips, Dr. Blades, and all related printer parts, Print IT has now

added another feather to its cap by introducing color toners.

PRINT IT CEO, Mr. Karan Jain, had this to say, “PRINT IT is the fastest

growing company in India. We are already the Authorised Distributor of

HANP Opc Drum in India. We always stressed on quality and hence

waited to launch color toners. The huge product lineup of TMSPHERITONE and its premium quality impressed us. We are sure that

we shall be able to achieve a minimum 40% market share in the Indian

color toners market with such good quality toners.”

It has been announced to world-wide markets that a toner for HP CP-TM1215/1515 was developed and added in SPHERITONE series product

list. Limited numbers of samples will be available on request.

SPHERITONE - EXPANDING WINGS IN INDIAN MARKET

CBC, the quality Color laser toner manufacturer from Japan,(better TMknown for its toner brand SPHERITONE ) have announced its

collaboration with the Indian printing consumables giant- Indrayani

Sales Pvt. Ltd. (better known by its brand- PRINT IT) for distributing its

high quality premium color toners in India.

TMSPHERITONE , which was launched in India during the ReINDIA

2008 show, is known worldwide for its high quality color toners. The

unique manufacturing process of thermally rounding the pulverized TMtoner particles, makes SPHERITONE toner quality comparable to the

OEM/Chemical toner and in some cases even surpassing it, giving high

image density and extreme low background.

CBC India Operations leader, Mr. Daichi Nozawa, informed this TMmagazine, “After launching SPHERITONE in India in 2008, we

utilized the last one year in studying the Indian markets closely. Indian

recyclers/ remanufacturers are the most vibrant and enthusiastic of all.

They demand and appreciate quality. The response received by us within

MARCH 2009

70

Association Contacts

Advertiser Index

Company Name Page

Computer Media Dealers Association Delhi (Regd)

Tel: 011-25702973

E-mail: cmdadelhi@rediffmail.com

E-mail: pioner@ndf.vsnl.net.in

Atta 59

Bhakti Enterprises 50

CBC Corporation (India) Pvt. Ltd. 44

Data Prints Technology 26

Future Graphics 1, 24, 25

Itone 9

Inke India Pvt. Ltd. 64

Indian Toners & Developers Ltd. 56

Indrayani 72

Jet Info 47

Negoci 19

OPC Technology Japan Pvt. Ltd. 45

Print Express 54

Pristine Care Product 38

ReIndia Expo 4, 11, 14, 15

Real Print Technology 69

Static Control 7, 28,29

Silver Tex Industries 61

Uninet Imaging 3, 5, 34, 35

Company Name Page

HP®

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© 2009 UniNet Imaging Inc. All trademark names and artworks are property of their respective owners. Brand names mentioned are intended to show compatibility only.

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