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Marc Havercroft, Business Transformation Advisory
09 March 2017
Art of the PossibleHow Digital HR Will Influence Our Working World
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© 2016 SAP SuccessFactors All rights reserved. Public 2
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Topics
Defining Digital Transformation
• How will it impact business
• What does it mean for the individual
How HR can drive Digital Transformation
• engagement
• learning
• total workforce
• simplify
• data-driven
© 2016 SAP SuccessFactors All rights reserved. Public 4
Technopoly is a state of culture. It is also a state of mind. It consists in the deification of technology, which means that the culture seeks its authorisation in technology, finds its satisfactions in technology, and takes its orders from technology.”
Neil Postman, Technopoly: The Surrender of Culture to Technology
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Are we living in a digital economy …?
Last two years
90%Of the world’s data has
been generated1
Last two years
40%Growth in adoption of
business networks2
1 ScienceDaily, May 22, 2013.
2 Technology Adoption Report on Business Networks, Ardent Partners, 2014.
3 Internet of Things (IoT) 2013 to 2020 Market Forecast: Billions of Things, Trillions of Dollars, IDC, 2013.
4 Statista, 2014.
212 billion
End of 2020
“Things” will be connected3
By 2020
9 billionMobile users in the world4
In 2014
51%Of workloads processed
in the cloud5
5 Cisco Global Cloud Index: Forecast and Methodology for
2013–2018, Cisco Systems Inc., November 11, 2014.
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. . . a digital economy offers infinite opportunities to first movers
Impact on profitability
Market valuation
Early adopters
are winning
In the next 10 years, 40% of the S&P 500 will no longer exist if they do not keep up with these technology trends*
* “The Digital Advantage: how digital leaders outperform their peers in every industry”: CapGemini and MIT Sloan, 2013 (link)
Revenue creation
9%+
26%+12%+
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Digital Transformation ≠ Automation
Repeatable
Often Easier
“Self-Service”
Faster, But Often Outdated
Fragmented and Disconnected
AUTOMATIONDIGITAL
TRANSFORMATION
“All-In” Workforce
Improved Business Agility
More Competitive/ Effective
Automated/ Intelligent Services
Diverse and Included Workforce
More is needed to move beyond automation and begin digital transforming
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Digital Transformation requires fresh strategies and new technology
IntelligentContinuous Extensible
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Engaging Employees with Cloud HCM
UsableEasy to learn, easy to use, direct, efficient
Beautiful & invitingClean, minimal, attractive visual design
HumanisedForgiving. Adaptable. Accessible.
Speaks in your terms. Anticipates your needs.
Makes you better at your jobDefault path is best practice. Insight delivered where you need it.
Software acts as the user’s expert assistant.
Available Anytime,
AnywhereBest mobile experience on the go
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Transformed companies can disrupt and create new industries
Not just selling shirts
and shoes. Connecting
38+M people on a
digital health platform.
Not just another taxi
company. Transforming
into an “urban logistics”
company with 200,000
drivers.
Not just the largest
e-commerce company.
They are a financial services
and technology company.
Not just a social network.
The largest media
company even though it
doesn’t create content.
No just another hotel
site. Disrupting an
industry and re-defining
travel experiences.
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Key attributes of these digital businessesthe workforce is the foundation
Oxford Economics, Leaders 2020, 2016
DIGITAL
WINNERS
• Execute on a company-wide digital vision
• Embed technology in all aspects of the organization
• Make data-driven decisions in real time
• Distribute decision-making across the organization
• Focus on reducing completely and bureaucracy
• Offer the latest technology to all employees
• Improve digital proficiency among managers and employees
• Emphasize transformation readiness and strategic use of technology
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HR can drive digital transformationHigh 5
Engage
Employees
Promote
Learning
Culture
Simplify
HR
Operations
Manage
Total
Workforce
Make
Data-Driven
Decisions
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Engage
Employees
Promote
Learning
Culture
Simplify
HR
Operations
Manage
Total
Workforce
Make
Data-Driven
Decisions
HR can drive digital transformationHigh 5
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Engage Employees
Make sure the right people are
in right roles with the right
capabilities
Identify and develop next
generation talent
Provide easy systems that
connect people, with
consumer-like experiences
Oxford Economics, Leaders 2020, 2016
66% of employees are
not engaged
Stay Charged Up
Go beyond minimum requirements
of job
39%
93%
#all-in
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HR and employees … meet the Internet of Things
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What if you could talk to your tech
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Digital Transformation
we arrive at a definition
“Transformation is a more caterpillar to
butterfly process, moving gracefully from one
way of working to an entirely new one,
replacing ways of functioning completely to
capture far more value than was possible.”
Dion Hinchcliffe
Technologist strategist
Infoworld, Jun 14 2016, “What Digital Transformation Really Means”
Thank you Contact information:
Marc Havercroft
@talentsavvy
Business Transformation Advisory
