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Copyrights 2014 © | All rights reserved.
MARA ISON OVERVIEW
Presented By: Rahul Srivastava Amit Bhargava Gautam Khanna
1
Copyrights 2014 © | All rights reserved.
ISON GROUP
2
Partners Recommendation & Awards Worldwide Clientele
23 countries in Africa |Asia | Middle East 100 million mobile subscribers 6400+ employees!
CSPs In Emerging Markets
Embrace CEM As Key
Service Differentiation
– 2013 Report
CRM Vendor Guide - 2014 Report
OUTSTANDING IT TEAM
2014
2013 BEST CUSTOMER FOCUS
BEST TECHNOLOGY
VENDOR SUPPLIER
AWARD- ZIMBABWE
TOP 100
ORGANIZATIONS
AVAYA CONTACT
CENTER PARTNER
OF THE YEAR
&
Copyrights 2014 © | All rights reserved.
MARA ISON
3
A Pan-African systems integrator, managed
service provider and strategic outsourcing player
providing end-to-end IT services and solutions
across the continent with an on the ground
presence in 23 African countries, Dubai and in
India.
We are ISO 9001:2008 certified organization
OUR OFFERINGS & VERTICAL FOCUS
CONSULTING
SERVICES SYSTEMS
INTEGRATION
APPLICATION
MAINTENANCE
SERVICES DATA CENTER
CLOUD
SERVICES
IT
INFRASTRUCTURE
MANAGEMENT
SERVICES
CYBER SECURITY
SOLUTIONS
MANAGED
SERVICES
BUSINESS
ANALYTICS AND
INFORMATION
MANAGEMENT
CUSTOMER
EXPERIENCE
MANAGEMENT
Copyrights 2014 © | All rights reserved.
ISON BPO
4
ISON BPO is the largest BPO company in the call centre outsourcing space in Sub Saharan Africa
SELECTED CLIENTS:
Fleet on Street
Market research
Manpower Outsourcing
Technical Support
Data Entry
Collections
Lead Generation
Customer Acquisition
Web-based Services
Customer Service
G2C Services
Copyrights 2014 © | All rights reserved. Copyrights 2014 © | All rights reserved.
OUR FUNDAMENTALS
FOCUS
Banking & Financial Services
Government
Insurance
Retail
Health
Telecommunication
ISON
GROUP
Knowledge & Expertise
WORLDWIDE PRESENCE INDIA OPERATIONS
ISON Group is present in: AFRICA & MIDDLE EAST,
INDIA
Strength: 4000+ EMPLOYEES
Started in India with BPO:
Strength: 2000 EMPLOYEES
Aviation
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COMPLETE TURNKEY ICT SOLUTION PROVIDER
6
Systems
Integration
H/W Infrastructure 1
S/W Components 2
Networking 3
Support 4
Capacity Building 5
Migration of Legacy /Existing Application Data 6
Handholding 7
MIT currently provides solutions for almost every type of ICT / System Integration Project in India ,SAARC, ME and Africa in
Telecom Vertical
Telecom Security
Airport/
Ports
Power
Education
E-Govt.
Healthcare
Railways
Co-operative
BFSI
Defence
Retail
Media &
Entertainment
PPP/BOOT Projects 8
Copyrights 2014 © | All rights reserved.
MARA ISON PROPOSITION
7
PRESENCE PRACTICES PARTNERS PROJECTS PORTFOLIO
• Legal presence in 23 countries in MEA
• 4 Regional Hubs:
Dubai
Kenya
Nigeria
DRC
• 1 COE: India
• BFSI
• Telecom
• Govt. & Public Sector
• Hospitality
• Aviation
• Standard Chartered Bank
• Barclays
• Millicom
• CelTel
• Leo
• Kenya Airways (KQ)
• Kenya Revenue Authority (KRA)
• Airtel CSD/ IBM NWSM
• ITIL/ Six Sigma / PMP
• Certification on ISO 9000/27001
• International Finance Management: Tax & Cost advantages
• AVAYA
• IBM
• Oracle
• Cisco
• NetApp
• Juniper
• Microsoft
Providing support to 30 global companies in over 40 countries.
Competence of global majors but with far more agility…
70% of our revenue is from Projects & Managed Services.
Best in market practices & processes with built in flexibility.
Sell to and Sell through relationship.
Copyrights 2014 © | All rights reserved.
MARA ISON OFFERINGS
8
PROFESSIONAL
SERVICES
IT BUILD & MANAGED
SERVICES
PRODUCT &
SERVICES APPLICATION
SERVICES
• Project Management • Consulting Services - IT Security - Contact center - VAS - Telco - Outsourcing - Data Center • Supply Chain & Logistics
Management
• IT Helpdesk (EUS, Network & Server Support)
• Network & Security Operations
• IT System integration Services
• On Site/Call Field Engineering Services
• Data Center Build & Program Management
• Cloud Offerings: SaaS/PaaS
• KYC • Customer Life Cycle Analysis/
Customer Experience Management • Self Care • Unified NOC/SOC/TOC • Security Solutions • E2E Remote
Monitoring/Management • Revenue Assurance/ Fraud
Management • Telecom Infrastructure
(Active/Passive)
• Contact Center Application • VAS Application –
Operations including Customization
• IN Applications- Integration, Support & Ops
• M-Commerce (Application Management & Ops
• IT Enterprise Application Management Services
• OSS/BSS Applications
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TELECOM FUNCTIONAL ARCHITECTURE
9
CUSTOMER
STRATEGY INFRASTRUCTURE
LIFECYCLE
PRODUCT
LIFECYCLE
MANAGEMENT
OPERATIONS, SUPPORT
& READINESS FULFILMENT ASSURANCE
BILLING & REVENUE
MANAGEMENT
Customer Relationship Management (CRM)
Service Management and Operations
Resource Management and Operations (Application, Computing & Network)
Supplier/Partner Relationship Management
Marketing and offer Management
Service Development and
Management
Resources, Development and
Management
(Application, Computing & Network)
Supply Chain Development and
Management
Strategic& Enterprise
Planning
Financial & Asset
Management
Enterprise Risk
Management
Stakeholder & External
Relations Management
Enterprise Effectiveness
Management
Human Resources
Management
Knowledge and Research
Management
Enterprise
Management
CA
PA
BIL
ITIE
S
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CUSTOMER EXPERIENCE MANAGEMENT
10
REAL TIME
ANALYTICS
CLOSED LOOP
MARKETING
MOBILE
SELF CARE
CONTACT CENTER
TECHNOLOGY
NETWORK, WORKSTATION,
SERVER MANAGEMENT
KNOW YOUR
CUSTOMER
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NEON
11
Key Advantages
Incremental Revenues Iterative Marketing
Multi channel
marketing Lower TCO
Increase Marketing Agility
Iterative Marketing
Multi Channel Marketing
Full visibility to Market Impacts
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NEON (Contd..)
12
Increase Tertiary Revenues On Board Services & Campaigns Device Acquisitions Subscriber Inductions
Optimize Channel Mix Increase Product Purchase Frequency & Amount Retain High Average Balances Influence Service Uptake
Increase Service Usage Improve Net Incremental Revenues Grace & Churn Prediction Management Loyalty & Retention Programs
User edification about new services 3G Products, VAS & Content Marketing Increase Data Usage Mobile Advertising
Big data analytics powered revenue and customer experience management platform
Acquisition Marketing Product Marketing Customer Lifecycle Innovations
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NEON (Contd..)
13
Closed loop real time mobile marketing
Live Data Feeds | Real time Data analysis
Real time Automated Segmentation
Traffic Management
Multi Channel Delivery
Eligibility Rules | Real time reports
Reward Catalogue
Real time Personalized
Confirmation
TARGET
ANALYSE
EXCECUTE
TRACK
FULFIL
CONFIRM
SMS | WAP | Voice Push | USSD | Unicode
0-15 minutes
Behavioral, Demographic, RFM
Control groups, DND exclusion, A/B
testing, Multi wave
Flexible rewards, Multi IN support
On fulfilment success, instant subscriber
communication
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Mobile
Self
Care
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MOBILE SELF CARE
15
Traditional customer care – expensive & ineffective
8.4M– 48M
~4Mn. $0.28 SSA
$0.45 MENA
$0.09 INDIA
$1.00 USA
1X calls/month (for 15 million subscriber base)
TOP 3 CALL CENTER QUESTIONS
Service + Usage
Smartphone
Product Info
Others
Feature Phone
3X 1X
CUSTOMER CARE – CALL TIMES
40%
20%
10%
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MOBILE SELF CARE (Contd..)
16
Solution – empower self care
Account Management Billing
Payment & Recharge
Subscriber Profile
Lead Management
Product Management
Profiling & Segmentation
Data Calculator
Recommendation
Data Usage
VAS Activation & Deactivation
Service Request creation & Status
Offers Segmentation & recommendation
Service & Support Management
Multi-language support and Localization
Intuitive User experience
Multi-language Support and UX
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PRODUCT ACHIEVEMENTS
17
PLATFORMS
5
6M+
10 COUNTRIES
PATENTS
DOWNLOADS
CLIENTS:
2013 2014
2013 2013
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Know
Your
Customer
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KYC - UNICAP
19
Compliant to
stringent KYC
guidelines
Cross verification
with National ID
Databases
Mobile application for
capturing document,
biometrics, photographs,
Passport and National ID
details
Automated workflow and
case management
Data Validation and
Verification
Customer de-duplication 360 Degree Enterprise
Reporting Compatibility with platforms
like Android and Symbian
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KYC – UNICAP (Contd..)
20
1
2
3
4
ONBOARDING PROCESS
ENROLMENT PROCESS
WORK FLOW /CASE MANAGEMENT
INTEGRATION & LOOKUP
CUSTOMER ENROLMENT
RECEIPT
Case Management | Verification & Validation of
POI, POA | Image Audit | Data entry Exception
handling | Warehouse
Central Database | ERP | Other business Systems |
CRM | Fraud & Risk | SMTP | Credit rating bureau
| Blacklist DB | SMSC
Demographic
Information
Photograph Document
Capture
ID & Address
Proof
Fingerprints Barcode/OR
Code capture
Signature
Capture
ONLINE DE-DUP
Reports &
Audit Trail
Archival &
Retrieval
Verification
Identification
De dup server
Customer approaching Operator for SIM
registration
Operator Agents with
unicap Application can
onboard customers at
POS locations, outlets
as well as customer
door steps.
Desktop Tablet Camera Signature pad Biometric Device Scanner
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BENEFITS TO OPERATORS
21
Effective compliance
requirements
adherence
Seamless integration
with business
applications
Single application to capture,
verify and onboard customers
Automated process for
customer verification
Improved agents performance Increased Customer
Satisfaction
Configurable application to capture
information from various sources –
MRZ, SmartCard, RFID etc.
End to End Solution from MARA ISON
( Integrated Tablet, Software Application and System Integration and support)
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Contact
Center
Technology
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CONTACT CENTER TECHNOLOGY OFFERING
23
Unified & Virtual call centre solutions
Automatic Call Distributor and/or Dialer
CRM application/Call Centre Servicing application
Campaign Management System
Automatic Call Distributor and/or Dialer
Interactive Voice Response Systems/Speech
Recognition Systems
Workforce Management Software
Computer Telephony Integration (CTI)
VoIP Solution
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CCT (Contd..)
24
Consulting System
Integration
Onsite/Remote
Support Infrastructure
Implementation
Business process evaluation
Recommend suitable platforms
and tools
Deployment of diverse technologies
IVR/ ACD/ VRU/ Speech/CTI
Systems Integration with various CC
applications
Help Desk | L1, L2 & L3 Support Multi-Vendor CCT solutions specialization in Avaya |
Servers | OS Licenses | DB Licenses | Firewalls | Load
Balancers | Storage
Copyrights 2014 © | All rights reserved.
CASE STUDY - Turnkey Contact Center Outsourcing
Client Context
Client in Africa outsourced their entire CCT (IVR, ACD etc.).
Scope of work included:
o Business As Usual (BAU) Phase of taking over the existing CCT setup
o Migration of existing setup to Avaya CCT
o Ongoing L1 & L2 Support for the CCT across all countries
Our Solution
The entire BAU phase is completely outsourced to Mara-Ison
OEM will be responsible for migration in Hubs teaching Mara-
Ison team for completion in 14 countries
Entire L1 & L2 support to be managed by Mara-Ison; across
Africa
Benefits MARA ISON to provide services in the countries which are out-of-bound for OEM’s.
Supported Countries: Burkina Faso, Chad, Congo B, DRC, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia
25
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Network
Workstation
Server
Management
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NWSM VALUE PROPOSTION
27
Intricate understanding of Africa / India NWSM
Process / Environment Established relationship
with Tier 1 Telcos’ and Service Providers
Large pool of certified and competent resources
Local manpower in Africa and India company;
able to optimize costs as compared to other
MNCs in similar space
KEDB – knowledge base creation
Already conversant and In-Use NWSM Tool &
Service Desk
End User awareness programs – IT clinic, IT
forums / open house.
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NWSM SCOPE
28
Network
Management
• Enterprise Network Support (LAN, WAN, Wi-Fi, Routers, Switches, firewalls etc.)
• Enterprise IT Security
• IP address Management
Workstation
Management
• Helpdesk and Desk side Support Services
• Asset Management Services
• VIP Support
• Endpoint Protection
• Centralized Service Desk
• Vendor Coordination
• Reporting
Onsite Server
Management
• Onsite Server System Operations
• Server Backup and Recovery
• Security Health Check
• Patch Management
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IT SERVICES MANAGEMENT: PROCESS FOLLOWED @AFRICA
29
• Desk-side
support
• Software fix
• IMAC execution
• Refresh
execution
• Network support
• Asset mgmt.
• 12x6 support
• Affected users @
o 17 countries
&
o 37 location
• Location
includes, campus
and metro sites
• Problem mgmt.
• Team of experts
• Responsible for
final solution or
workaround
• On Call Support
• Remote incident
management
• Escalation to On-
Site/On-Call team
when required
• 24x7 support
Client Side Service Desk
MARA ISON
On-Site/ On Call
Support
MARA ISON
Service Problem
Management
Service Desk Tools
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INSTALL,MOVE, ADD and CHANGE
30
IT Asset Management
Plan
Procure
Receive
IMAC/R
Record
Retire INSTALL MOVE
CHANGE/REMOVE ADD
•Functional testing of the system
•Removal of the system unit
•Test the device functionality
•Install Hardware
•Install Software
•Set up new device & connect all
components
•System Testing
•Functionality testing of the main system unit
•Perform data migration
•Back up/restore end user data
• Replace existing hardware
•Upgrade or install Software components
•Removal of the device and packing
•Erasing data on hard disk
IT ASSET MANAGEMENT
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CASE STUDY- IT INFRASTRUCTURE SUPPORT
31
Customer Challenges
•High Operational Costs
•Multi-location and multi-lingual support
•Low operational efficiency
•Varied workforce and diversified technology devices
Multi country and multi-lingual desktop support for a Tier I service provider in Africa
•Standardized desktop environment for varied and diversified technology and workforce support
•TAT – 90 % within 8 hours , 90% IMAC within 3 business days
•Reduced operational costs and increased operational efficiency.
MARA ISON Solution
•Deployed over 100 NWSM + 18 Help Desk Resources
across Africa on a Hub based competency model
•Handling monthly ticket volume of 10000+
•SLA based delivery model
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CASE STUDY(Contd..)
32
Tier I Service
Provider
• Employee Desk-Side Support (Hardware & Software)
• Enterprise Application Support (Mail, Print, Active Directory, ERP, etc)
• Enterprise Network Support (LAN, WAN, Wi-Fi, Routers, Switches, firewalls etc.)
• Enterprise IT Security
IBM
• IBM takes care of all NWSM CAPEX and supports service provider on OPEX model
MARA ISON
• Deployed over 100 NWSM + 18 Help Desk Resources across Africa on a Hub based competency model
• East Anglo Phone Hub : Kenya
• West Anglo Phone Hub : Nigeria
• Franco Phone Hub : DRC
• 3 Hubs - Network L3, Server L3, Project Mgmt, Exchange Server SME
• 17 Spokes – L1/L2 Network, Server, Helpdesk and Desk-Side support
This model can be executed without IBM in between MARA ISON and the end customer
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IT INFRASTRCUTURE –SCOPE & ACHIEVEMENT
33
PROGRAM OPERATIONS
-120+ resources on the program
- IT Clinic and end -user awareness
Programs
- Successfully handling monthly
ticket volume of 10000+
-Target Turn Around Time, 90%
within 8 Hrs, 90% IMAC within 3
business days
-Average Handling Time, 30 Mins
- Key Value Add : KEDB, L2/L3,
Automation, Asset Inventory
Management
•Desk-side Support Services
•On-site Server Systems Operations
•On-site Network and Security Services
•Spares stocking for office location Printers & Network Components
•Centralized Service desk
•BIMAC
•Basic Hygiene
•Physical verification of assets
PROJECTS
•Antivirus deployment
•WSUS server deployment
•Email archiving policy
•Email policy
•Websense filtering implementation in Kenya Hub
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Revenue Assurance & Fraud Management
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REVENUE ASSURANCE (AFFIRM)
35
Identify | Correct | Prevent Revenue Leakages across Entire Revenue Chain Cycle Monitor Integrity
PROACTIVE LY ASSURE
CONTINUOUSLY MONITOR
TIME & EFFECTIVE REPORTING
KNOWLEDGE DRIVEN ANALYSIS
Increase accuracy by simulating product & campaign launch
Reduced ‘time to market’ for new products and campaigns
Ensure ‘Event to Cash’ for all chargeable transactions
Monitor and reconcile all configurations/subscriptions
Reporting in multiple perspective – strategic, tactical & operational
Alarm generation, case management and dash boarding
Adaptation of best practice – TMF RA KPIs, TMF Maturity Model
Pre-packaged but configurable applications
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AFFIRM-Positive & Continuous Outcomes
36
OSS/BSS Data Acquisition Platform
Discrepancy and error Analytics
Processes Ou
tco
mes
Save/ Recover
Revenue
Proactively avert
leakage
Process Improvement/
Correction
Order Management-
Fulfillment
Usage rating &
billing
Invoicing &
Collection
Data Integrity
Timely provisioning
Corrections
Master data management
Event classification/
Rating/ Corrections
Invoice / Collections
Correction
Testing before product /
service launch
Rating verification before
product/ service launch
Invoice & Collection
Verification
Action on root causes
Identified
Process Re-Engineering
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FRAUD MANAGEMENT- SENTRY
37
Minimize client’s exposure & potential liabilities Monitor usage behavior
Proactive detection Prevent Losses across LoBs & Products
Prioritization of cases through case manager helping users to decide whom to investigate first
Helping users to decide on actions to stop ASAP
Help users to uncover fraud rings/fraudulent links by visualizing behaviour and through sequence of events
Help users to have a 360 degree view of the suspect through Finger print analyzer
For investigators, Help investigate: Provide all information in one place, analyze alert behaviour, help prioritize investigation, help
manage workload.
For managers, Manage the department, workload and analyst performance.
For the executives, KPI’s to monitor financial health, revenue leakage and averted loss.
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SENTRY FMS –Positive & Continuous Outcomes
38
OSS/BSS Data Acquisition Platform
Anti- Fraud Analytics
Processes
Faster
Detection
Complete
Investigation
Complete
Resolution
Systems
Technology
Contracts
Insecure System attacks
by hackers
Near Real Time Multi Event
Correlator stitching:
• Motives
• Evidences &
• Historical behaviors
Actions recommended
Business
Processes
Contracts
Sophisticated
attacks against
weaknesses in the
technology
Subscription Fraud
Attack the weaknesses in
the business procedures
(Internal Fraud)
360 degree view
Fraud Score & Outlier
Score
XDR Analysis
• CDR Association
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OFFERINGS FOR GOVT. VERTICAL
39
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IT APPROACH FOR GOOD GOVERNANCE
40
DIAGNOSE
• Analysis of Current AS-IS vis-a-vis
Vision 2020
• Identify Success factors of key
Projects for Replication
2
• Create an IT Policy and Vision-2020
document
• Identify Priority areas for
Government Investment
1. VISIONING
• Identify areas where new IT
Initiatives could be done under PPP
mode
• Create inter-operable applications
OPTIMIZE
• Provide necessary clearances for
successful project roll-out
.
IMPLEMENT
• Propose IT management structure,
processes and performance measures
to realize and sustain IT Roadmap
SUSTAIN & MONITOR
• Assign Responsibility and Project
Deadlines for identified IT initiatives
• Declare Tax-Breaks to encourage
new investment in SEZs and BPO
centres
TRANSFORM
1
4
6
5 3
Benchmark
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GOOD GOVERNANCE
41
IMPROVED SERVICE DELIVERY
OUR FUTURE CITIES
TRANSPARENT
RESPONSIVE
INCLUSIVE
PARTICIPATORY
EQUITABLE
DEMOCRATIC
COMPLIANT
EFFICIENT
EFFECTIVE
ACCOUNTABLE
IMPROVED QUALITY OF LIFE
Quality is a way of life
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KEY FOCUS
42
1) CITIZEN’S PRIMARY CONCERNS
2) INDUSTRY’S CONCERNS
Energy
Security
Food
Security
Drinking
Water
Jobs
Traffic
Management
Safe
Cities Financial
Inclusion
Access to
IT
City
Infrastructure
Affordable
Healthcare
Physical
Infrastructure Labour
Laws Cheap
Labour
IT
Connectivity Political
Stability
Strong
Retail
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PROJECTS WITH IMMEDIATE VISIBLE IMPACT
43
IT ACCESS FOR ALL EDUCATION FOR ALL COUNTY PORTAL TRAINING CENTRES
ICP
E-OFFICE E-HEALTH E-COUNTY
DATA CENTRES GRIEVANCE CITIZEN SERVICE CENTER SAFE STATE
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PROJECTS WITH IMMEDIATE VISIBLE IMPACT
44
• 3-layer real-time Security and Monitoring of various entry/exit and sensitive points
• Ensuring a centralized monitoring and response centre SAFE STATE
• A City-wide quick response service for all distress calls to Police
• Can be integrated to include Fire and Ambulance services also
EMERGENCY
SERVICES- Dial 100 / 101
• A State-wide (or City Wide) Integrated Check post system to Monitor, Track and regulate all authorized and unauthorized entry /exit
• Can be used to capture additional revenues from previously unreported entries
INTEGRATED CHECK-POST
• Creating a city-wide surveillance for real-time monitoring and preventive services
• Creating an Emergency Response Team
CITY-WIDE SURVEILLANCE
• Single Portal to cover all Government Department s – Information, Forms, Procedures and G.O
SINGLE PORTAL FOR ALL GOVERNMENT
SERVICES
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EDUCATION FOR ALL
45
T
R
A
I
N
I
N
G TARGET TO FOCUS 50,000 YOUTH INTO EMPLOYABLE SKILLS EVERY YEAR
SUSTAINED FOCUS ON HUMAN SKILLS WILL IMPROVE PRODUCTIVITY AND GOOD-WILL
BASIC
• Basic Education
• IT Awareness
IT
• Data Entry Training
• IT Certificate Courses
• IT Hardware & Mobile Repair
SKILL
• Life-Skill Training
• Accent-Training
• Rural BPO
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SOME KEY E-GOVERNANCE INITIATIVES WAN |CSC | DATA CENTERS | E-County | E-OFFICE
46
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WHY E-GOVERNANCE?
47
Improved Service Delivery Business
Efficiency
Performance Management
Social Welfare
Staff Development & Retention
Transport Management
Information Sharing
Inter agency collaboration
Economic Development
Tax & Revenue
Collection
Compliance
Governance
Transparency
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GOVERNANCE, E-GOVERNANCE
48
• Other Government G2G
• Citizen G2C
• Business Organisations G2B
• NGO’s and Outreach Groups
• Employees G2E
• International Organisations G2IO
GOVERNMENT INTERACTIONS
• Government’s Interface – G2C, G2B, G2G, G2E, G2IO
• Service Delivery- Efficiency, Turn-around time
• Providing Social and Physical Security to Citizens and their assets
• Inclusive Growth through Responsive and Participatory decision making
GOVERNANCE
• Use of ICT tools to improve Governance e- Governance
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OUR SOLUTION STACK
49
• Wide Area Networks
• Data Centers (Turnkey, Hosted)
• ULB Solutions
• e-Procurement
• Portals
• NID Solutions
• Biometric Solution
• Police Networks- Dial 100
• SMART/ID cards, Multi-Modal Biometric authentication Systems
• Financial Inclusion Solution
• GIS/GPS Land Records Management .
• Computerisation of Driving Licence (DL) / Registration Certificate (RC)
Citizens
County
County
County
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E-GOVERNANCE INITIATIVES
50
SAFE STATE /CITY DIAL 100 CITY SURVEILLANCE COMMAND CENTRE
BIOMETRIC SOLUTIONS SMART CARDS HAND-HELD DEVICES
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POLICE NETWORK SOLUTIONS
• DIAL EMERGENCY SOLUTION (For e.g.: DIAL 911/100)
• ECOPS ( ECOMPUTERISED OPERATIONS FOR
POLICE SERVICES)
• MODERNIZATION OF POLICE FORCE
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DATA CENTERS & DISASTER RECOVERY
► MIT Experience
• Successful DC implementation experience on heterogeneous
platforms.
• Successful set-up of DC infrastructure in High Availability (HA) or
High Performance Cluster (HPC) modes, overall security
architecture, fiber Connectivity and EMS
► Technology
• Platform :Intel x-86 and x-64 architecture based platform
implementation
• Databases – Oracle, SQL, Sybase
• Storage platform – EMC, Hitachi, IBM, NetAPP
• Networking – Cisco, Huawei
• Security – Athenta,Symantec, Trend Micro, McAfee, Checkpoint,
Cisco,
MIT Expertise
DESIGN
DEPLOY
MANAGE
MAINTAIN
Copyrights 2014 © | All rights reserved.
Content development
in Hindi, English
Urdu, Sanskrit,
Science and Math
Training for 10
days on IT/Content
Maintenance &
Monitoring
Installation of
Hardware
Multimedia
Content
Teacher Training
53
ICT IN SCHOOLS • ICT Infrastructure
• Computer Aided Learning
• e-Learning
• Biometric Attendance of Teachers
and Students
Computer Aided Learning
Hardware Implementation
and Maintenance
Baseline Survey
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E-COUNTY / ULB SOLUTIONS (1) Internal Functions (2) Citizen related Business Functions (3) Business Functions
Key Services for e-Governance (Guidelines)
Registration and issue of birth and death certificate
Payment of Property tax, Utility Bills and Management of Utilities that come under ULBs
Grievances and suggestions
Building plan approvals
Procurement and monitoring of projects
Health program
Accounting system
Personnel Information System
Copyrights 2014 © | All rights reserved.
E-PROCUREMENT SOLUTION
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Key Modules
• e-Requisition
• e-Tendering
• e-Auction
• e-Contract Management
• e-Shipment Planning and Monitoring System
• e-Receipt and Issuance
• e-Payments
Copyrights 2014 © | All rights reserved.
E-PROCUREMENT SOLUTION
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e-Procurement is defined as “a collaborative procurement of goods, works and services using
electronic methods in every stage for bringing in efficiency & transparency”
Key Features
• On-line Technical & Commercial Bid
• e-Payment (Payment Gateway)
• Application for Tender Cell Unit
• Tender Uploading in web site
• Sending Tender Notice to Daily Newspapers
• Standardization of Tendering process
• Selling of Tender
• Tender Receiving
• Tender Submission
• Evaluation of Technical & Financial Bid
• Generation of Comparative Statement
• Inform to bidder of tender opening date
Key Modules
• e-Requisition
• e-Tendering
• e-Auction
• e-Contract Management
• e-Shipment Planning and Monitoring System
• e-Receipt and Issuance
• e-Payments
Data Security Features
• Time Locking of Tender Box Opening
• Time stamp of bids
• 128 bit S.S.L.( secured socket layer for secured data transmission)
• Digital Signature Certificates IT Act 2000 complied
• User Key infrastructure (PKI) enabled ( key length of 1024 bits)
• Symmetric + Asymmetric Encryption/Decryption
• Standard algorithm support (MD5/RSA)
Copyrights 2014 © | All rights reserved.
FI, CITIZEN ID & BANKING SOLUTIONS
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Complete Solution for Financial Inclusion, Citizen ID Data-Bases, PDS Systems :
- PDS, Slum Rehabilitation, Financial Inclusion, Banking Solutions
Financial
Inclusion
Solution
BC Hardware Laptop, Finger
Print Scanner, Camera
Support, Logistics, Facilities
Management
Fi Core Banking
Software, Data Center
Networking & Disaster Recovery
FI Hardware at Bank
(Servers)
Handheld Device, Printer &
Finger Print Reader
Smart card,
Personalization services
Enrolment Software
Copyrights 2014 © | All rights reserved. 58
FINANCIAL INCLUSION (FI) SOLUTION
Enrollment
- Enrollment software to BC for customer
- Enrollment software at Rural Branch
Transaction
- Provide handheld smart device
- Intermediate server Infrastructure
- Provide network connectivity & Interface to Bank’s
existing Banking software
- Provide SMS/GPRS Interface at Intermediate server
- Provide Core Banking solution for FI
SMART CARDS
- Contact less Smart card & Card personalization
- Card Software
- Card Management
Manpower Training Support
- National Rollout and post Implementation
Data Entry of Personal Details 1
Capture of Facial Details 2
Capture of Finger-Prints 3
Capture of New Record 4
Issue of SMART Card 5
Ability to Transact using SMART Card 6
Copyrights 2014 © | All rights reserved.
E-OFFICE APPLICATIONS
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Complete Document Management
• Document Management System
• e-Office
• e-Note Sheet
• Records Management System
• Use of Whitehall Filing System
Advance Document
Management Solution
Document Management
Software
Scanning Services Scanners
Data Center Solution
Copyrights 2014 © | All rights reserved.
E-OFFICE APPLICATIONS (Contd..)
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DOCUMENT MANAGEMENT
SYSTEM
SEARCH
WORKFLOW
SECURITY
DISASTER MANAGEMENT
DISTRIBUTION
AUDIT TRAIL & REPORTS
USER PROFILE
DOCUMENT MANAGER
• Document Repository –
Managing entire document
life-cycle from Creation to
Digital Archival
• Easy Document Viewing
and Powerful Image Editing
• User Management –
Creation, Removal, Rights
Management
• Administration Module
• Search and Retrieval
• Security
• Document Distribution –
E-mail, Fax, Print, Workflow
• Disaster Management
• Database - MS SQL,
ORACLE
• Backup & Restore Module
CAPTURE
ORGANIZE
STORAGE RETRIEVAL
DISTRIBUTION
COLLABORATION
Copyrights 2014 © | All rights reserved.
THANK YOU
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