Manual Vos3000 Eng

VOS3000VOS3000VOS3000VOS3000

ReferenceReferenceReferenceReference ManualManualManualManual

Version 2.1.2.6

2011.03

Copyright © 2005-2011 Kunshi Network Technology Co., Ltd.

All Rights Reserved.

http://www.linknat.com

http://www.linknat.com/

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Contents

1 How to use the manual?......................................................................................................... 1

2 Operation Guide........................................................................................................................2

2.1 Login..................................................................................................................................3

2.2 Rate Management......................................................................................................... 4

2.2.1 Rate Group Management.................................................................................4

2.2.2 Rate Management..............................................................................................6

2.3 Package Management..................................................................................................9

2.3.1 Package Group Management......................................................................... 9

2.3.2 Package Free Duration Management......................................................... 10

2.3.3 Package Period Rate Management............................................................. 11

2.4 Account Management................................................................................................12

2.4.1 General Account............................................................................................... 12

2.4.2 Payment.............................................................................................................. 15

2.4.3 Agent Account...................................................................................................16

2.4.4 Billing................................................................................................................... 17

2.4.5 Authorization Management.......................................................................... 18

2.4.6 Number Section Limitation............................................................................20

2.5 Operation Management............................................................................................ 21

2.5.1 Gateway Operation.......................................................................................... 21

2.5.2 Phone Operation.............................................................................................. 46

2.5.3 Business Analysis.............................................................................................. 65

2.5.4 Current Call........................................................................................................ 68

2.5.5 Call Performance...............................................................................................70

2.5.6 Registration Management............................................................................. 73

2.5.7 Domain Management..................................................................................... 74

2.5.8 Phone Service.................................................................................................... 75

2.5.9 Soft Switch Management............................................................................... 76

2.6 Audio Service................................................................................................................ 81

2.6.1 Public Audio.......................................................................................................81

2.6.2 Built-In Audio.....................................................................................................83

2.6.3 Language Management..................................................................................84

2.6.4 Direct/Callback.................................................................................................. 85

2.6.5 IP PBX...................................................................................................................92

2.6.6 Conference......................................................................................................... 96

2.6.7 Value Added.................................................................................................... 104

2.7 Data Query...................................................................................................................111

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2.7.1 CDR.....................................................................................................................111

2.7.2 Payment Record..............................................................................................113

2.7.3 Bill Query...........................................................................................................114

2.7.4 Cards Query..................................................................................................... 120

2.7.5 Clearing Query................................................................................................ 122

2.8 Data Report................................................................................................................. 125

2.8.1 Bill Report......................................................................................................... 126

2.8.2 Cards Report.................................................................................................... 132

2.8.3 Clearing Report............................................................................................... 134

2.8.4 Report Management..................................................................................... 137

2.9 CDR Analysis............................................................................................................... 138

2.9.1 Connect Analysis.............................................................................................138

2.9.2 Interrupt Analysis............................................................................................139

2.9.3 Area Analysis....................................................................................................140

2.9.4 Call Distribution.............................................................................................. 141

2.9.5 Historical Performance..................................................................................142

2.9.6 Gateway Performance................................................................................... 143

2.9.7 Period Connect Analysis............................................................................... 144

2.9.8 Gateway Area Analysis.................................................................................. 145

2.10 Cards Management.................................................................................................148

2.10.1 Phone Card.................................................................................................... 148

2.10.2 Inuse Phone Card......................................................................................... 150

2.10.3 Bind Number................................................................................................. 151

2.11 Alarm Management................................................................................................ 152

2.11.1 Alarm Setting.................................................................................................152

2.11.2 Current Alarm................................................................................................158

2.11.3 History Alarm.................................................................................................159

2.12 System Management..............................................................................................160

2.12.1 User Management....................................................................................... 160

2.12.2 System Log.....................................................................................................162

2.12.3 System Parameter........................................................................................ 163

2.12.4 System Information..................................................................................... 164

2.12.5 Data Maintenance........................................................................................165

2.12.6 Online User.................................................................................................... 166

2.13 Number Management............................................................................................167

2.13.1 Number Section Query...............................................................................167

2.13.2 Mobile Area................................................................................................... 168

2.13.3 City Code........................................................................................................ 169

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2.13.4 Area Information.......................................................................................... 170

2.13.5 Number Transform...................................................................................... 171

2.13.6 Caller List........................................................................................................ 172

2.13.7 Callee List........................................................................................................173

3 Supplement............................................................................................................................ 174

3.1 Filters.............................................................................................................................174

3.2 Shortcuts...................................................................................................................... 174

3.3 Cell Colors....................................................................................................................174

3.4 Rewrite Rules...............................................................................................................176

3.5 Parameter Specification........................................................................................... 178

3.5.1 Soft Switch Parameter................................................................................... 178

3.5.2 IVR Parameter..................................................................................................184

3.5.3 System Parameter...........................................................................................189

3.6 Call Track......................................................................................................................191

3.6.1 Terminations caused by the server............................................................192

3.6.2 Terminations caused by VoIP devices.......................................................194

4 Server Maintenance..............................................................................................................199

4.1 Start Service.................................................................................................................199

4.2 Stop Service.................................................................................................................199

4.3 Restart Service............................................................................................................ 199

5 Installation...............................................................................................................................200

6 System Requirements.......................................................................................................... 201

Chapter 1: How to use the manual

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1111 HowHowHowHow totototo useuseuseuse thethethethe manual?manual?manual?manual?

This manual is for VOS3000 VoIP operation supporting platform version 2.1.2.4.

This section introduces the organization and symbols of the manual.

In this manual there are illustrations for each operation for users’ reference.

Main chapters of the manual include:

� Chapter 1: Operation Guide. A detailed introduction to all functions of

client.

� Chapter 2: Supplement. Supplementary information on functional

operations.

� Chapter 3: Maintenance. Descriptions on How to start, stop, restart

services.

� Chapter 4: Installation. A general introduction to install VOS3000 client.

� Chapter 5: System requirements. The minimum requirements for install

client.

Symbols

� <> Texts and elements visible in client interfaces.

� * Tips for users' reference.

� ** General information to help users fulfill certain operation.

� *** Important information to avoid unnecessary loss.

Illustration of the client interfaceStatus Indicator

Toolbar

Table

FiltersNavigation

Current Table

Concurrency/CDR

Chapter 2: Operation Guide

2

2222 OperationOperationOperationOperation GuideGuideGuideGuide

In VOS3000, most data managements can be completed through sheets.

Sheets can be opened by double-clicking corresponding nodes in <Navigation>.

The following operations are supported:

� Open: Open current Management page.

� Filter: Get current configuration from server.

� Copy: Copy the currently selected sheet line into the clipboard.

� Paste: Paste the line in the clipboard into a sheet with the same type.

� Add: Insert new lines.

� Delete: Delete sheet lines. If the data are at the server, the selected lines

will be marked as “to be deleted”.

� Apply: Send currently specified operations (such as add, delete and modify)

to the server to carry out.

(*** Before clicking “apply”, all the operations of data are saved only at the client

end and will not affect the server's data; closing the management page would

discard these operations.)

� Export: Export the current sheet into local files.

� Import: Import data from local files into the sheet (supported by a few

types of sheets)

Batch data operations can be fulfilled by “copy”, “paste” and column

“Filling Downwards” functions supported by spreadsheets in VOS3000. See the

illustration below:


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2.12.12.12.1 LoginLoginLoginLogin

Upon running VOS3000 client, the login dialogue will be shown.

� Server IP: IP address of the remote server.

� User Name: User names allowed by the platform.

� Password: User password allowed by the platform.

The system will record IPs typed by users for later use. Users can also delete

these historical servers IP. The initial User Name and Password are both admin.


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2.22.22.22.2 RateRateRateRate ManagementManagementManagementManagement

2.2.12.2.12.2.12.2.1 RateRateRateRate GroupGroupGroupGroup ManagementManagementManagementManagement

HowHowHowHow totototo StartStartStartStart

� Double-click <Navigation>→<Rate Management>

TableTableTableTable ItemsItemsItemsItems

� Rate-Group Name: The name of the rate group. When new accounts are

created, one rate group must be specified and the name here will be used to

identify the groups.

(*Try to choose more informative names that remind people of the rate's details)

� Number of Rates: The number of rates contained in the group.

� Equivalent Time to 60 seconds for Calling Card: For Calling Card Only.

� Memo: Additional comments.

� Number of Using Account: The number of accounts using this rate group.

� Create User: The name of the user who created this rate group.

OtherOtherOtherOther OperationsOperationsOperationsOperations

� Double-click the numbers at <Number of Rates> to enter the rate

management page.

� Double-click the numbers at <Number of Using Account> to enter the

account management page.

Right-ClickRight-ClickRight-ClickRight-Click MenuMenuMenuMenu


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� Open: Enter the rate management page.

� Authorization: Enter the authorization management page.

(* You can simultaneously select multiple rate groups).

(** For agent, when login system, only those rate groups in the <Authorization>

lists will be shown. As illustrated above, this rate group can be seen by "agent1",

"agent2" and "agent3".)


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2.2.22.2.22.2.22.2.2 RateRateRateRate ManagementManagementManagementManagement


� Select a line in the rate group management page and choose <Open> in

the right-click menu.

� Double-click the <Number of rates> in the rate group management page.


� Rate Prefix: The prefix of the called number which matches this rate.

(* The longest matching prefix will be used. For example, if there are two rate prefix,

“0” and “01”, the number “01117” will be match to “01” since it is the

longest pattern that matches “01117”).

� Area Prefix: Also used for rate matching, Area Name will be shown

according this, please refer to <Number Management>→<Area Information>.

� Rate Type: Available options are “Net”, “Local”, “National” and

“International”.

(* The type will not only be shown in CDR, but also used in many filters and

statistics. Please correctly specify the rate type. Meanwhile, this type will be

checked before calling. If a caller does not have the authorization to call the type of

number specified here, the call will be banned).

� Area Name: The area corresponding to the rate prefix

� Section Rate:


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� Serial Number: Time section.

� Money Amount: Money of this section.

� Charged Duration: charge time.

(* Section Rate will be used first, sessions that exceeds this time will be charged

according to the <Billing Rate> and <Billing Cycle>. If none section is set, the

<Billing Rate> and <Billing Cycle> will be used from the beginning. (Unit: Second))

� Billing Rate: The fee charged for every Billing Cycle (Unit: Dollar)

� Billing Cycle: The session time that exceeds the “First Time Duration” will

be divided into units with length specified here. When the time cannot be divided

clear, it will be rounded up to the nearest integer.

(* An example: if the “First Time Rate” is “0.21”, the “First Time Duration”

is “180”, the “Billing Rate” is “0.15”, and the “Billing Cycle” is 60, then

according to this rate, a session that lasts 250s will be charged 0.21 + 0.15 * 2 = 0.51

Dollar)

� Lock Type: Enable or Disable the rate.

� Billing Rate for Calling Card Prompt: Used for IVR prompt remaining

duration.

� Billing Cycle for Calling Card Prompt: Used for IVR prompt remaining

duration.


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� The table supports <Import> and <Export> operations.

(* Refer to the exported files for the import format.)


� Add Start Bit of Prefix: When selected lines are in the status of “to be

added”, the function can be used to modify their initials.

� Delete Start Bit of Prefix: When selected lines are in the status of “to be

added”, the function can be used to modify their initials.

(* Some international rate list use nonstandard initials. These functions can be used

to adjust the initials after import)

TipsTipsTipsTips

� When creating rate policies for national calls, try to use rate prefixes like

“01” -- “09” instead of using a single “0”. Otherwise, if the international rate

policies are incomplete, some international calls might be matched to “0” and

misclassified as national calls.


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2.32.32.32.3 PackagePackagePackagePackage ManagementManagementManagementManagement

2.3.12.3.12.3.12.3.1 PackagePackagePackagePackage GroupGroupGroupGroup ManagementManagementManagementManagement


� Double-click <Navigation>→<Package Management>


� Package Name: The name of the package.

� Rent Period: Value of time.

� Rent Unit: Day/Month/Year

� Rent Fee: Package cost.

� Period Rate: The rate of a certain time period. Double-click to open the

Period Rate Management. Please refer to the next section for details.

� Free Duration: Free sessions provided by the package. Double-click to edit

it.

� Free Money Amount: Gift money provided by the package. Double-click to

edit it.

(* The Free Duration will be used first, then the Free Money Amount.)

� Memo: Additional comments.

� Create User: The name of the user who created this package.


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2.3.22.3.22.3.22.3.2 PackagePackagePackagePackage FreeFreeFreeFree DurationDurationDurationDuration ManagementManagementManagementManagement


� Double-click <Navigation>→<Package Management>→<Package Free

Duration Management>


� Rate Prefix: The prefix of Free Duration.

� Free Duration: Free time for the prefix.

� Billing Cycle: Charge cycle.

� Memo: Comments on the package.


� Authorization (* Please refer to: Rate Group Management)


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2.3.32.3.32.3.32.3.3 PackagePackagePackagePackage PeriodPeriodPeriodPeriod RateRateRateRate ManagementManagementManagementManagement


� Double-click the numbers at the <Package Management> → <Package

Period Rate>

Examples:Examples:Examples:Examples:

� The rate in the weekends is “0.05”.

� The rate from 23:00 to 8:00 is “0.3” and “0.4” for the rest of the time

� The rate from 00:00:00, May 1st, 2009 to 21:00:00, May 7th, 2009 is “0.4”.

(*** The start and expiration time for yearly periods are different from those for

weekly or monthly ones).


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2.42.42.42.4 AccountAccountAccountAccount ManagementManagementManagementManagement

2.4.12.4.12.4.12.4.1 GeneralGeneralGeneralGeneral AccountAccountAccountAccount


� Double-click <Navigation>→<Account Management>


� Account ID: The unique identification of the account. This must be unique

and cannot be modified once the account is created.

� Account Name: The name of the account (such as the full name of the

user).

� Current Balance: The current balance of the account.

� Overdraft Limit: The maximum credit of the account.

� Billing Rate: The rate group for billing.

� Private Rate: Rate for this account only, if billing rates contains private rate,

the lower will be chosen.

� Today Consumption: Today's consumption.

� Number of Gateway: Non-editable. The number of gateways under this

account. Double-click to enter the gateway management page of this account.

� Number of Phone: Non-editable. The number of phones under this

account. Double-click to enter the phone numbers management page of this

account.


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� Number of Inuse Phone Card: Non-editable. It shows the number of phone

cards under this account.

� Number of Package: Non-editable. It shows the number of packages

subscribed by this account.

� Package Status: Non-editable. The number of packages effected.

� Agent ID: The <Account ID> of its parent account. The parent account

must exist. Upon designation, the parent account will become the “Agent” type.

� Customer Information: Information about the customer. Click <Edit> to

change.

� Phonebook: Non-editable. The number of this account’s phonebook.

Double click to enter short number settings.

� Account Category: <Account> or <Agent>. Non-editable. When an

account has sub accounts, it automatically becomes an agent.

� Account Type: “General”, “Phone Card” or “Settlement”.

� Memo: Comments on the account.

� Account status: <Normal> or <Locked>.

� Expiry Date: The expiration date of the account.

� Date of Open Account: Non-editable. The date when the account is

created.


� Double-click the number at <Number of Gateway> to enter <Gateway

Management> page for the account.

� Double-click the number at <Number of Phone> to enter <Phone Number

Management> page.

� Double-click the number at <Number of Inuse Phone Card> to enter

<Phone Card Management> page.

� Double-click the number at <Number of Package> to manage the

packages subscribed by the account.

� Double-click the number at <Package Status> to edit the effected package

of the account.


� Disable account: Disable the account and all its sub accounts. Phone

Numbers belonging to these accounts will not be able to make phone calls.

� Enable account: Enable the disabled account

(*** If an account is deleted, its phone, gateway and in use phone card will

belong to no account.)


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2.4.1.12.4.1.12.4.1.12.4.1.1 CustomerCustomerCustomerCustomer PackagePackagePackagePackage ManagementManagementManagementManagement


� Double-click <Navigation>→<Account Management>→<Number of

Package>

TipsTipsTipsTips

� Add packages for the account, set the start and expiration date of

packages, lease type, lease rent, period rate, free duration and free money amount.

(** The <Invalid Time> is the date after which the package cannot be

subscribed. For example, if a monthly lease has Effective Date (2010-9-2) and

Invalid Time (2010-9-15), on the 2th of September, the package will be subscribed,

and effective through 2010-9-2 to 2010-9-30. But after September 15th, the

package will not be available for subscription. That means this package cannot be

used in October.)


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2.4.22.4.22.4.22.4.2 PaymentPaymentPaymentPayment


� Double-click <Navigation>→<Account Management>→Select an account

→Click <Payment> in the right-click menu.

OperationOperationOperationOperation DetailsDetailsDetailsDetails

� Type of payment: Type of payment. If the phone card is selected, the card

number and password will be asked.

� Payment type: <Payment>/<Credit>/<Make Zero>.

� Amount: The amount of payment.

� Memo: Comments will be kept as historical records.

(* Historical payments can be view in the payment record page)

(* Payment will change account's expiration. Please refer to system parameter:

SERVER_ACCOUNTEXPIREDELAYAFTERPAYMENT)


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2.4.32.4.32.4.32.4.3 AgentAgentAgentAgent AccountAccountAccountAccountAgent accounts differ with ordinary accounts in that there are accounts

belonging to agent accounts. Once an account becomes an agent account, it will

occur in the navigation tree. Double-click the agent account in the navigation tree

to open the <sub account Management>.

(* Use the filter <Direct> and <All>, respectively, to show the directly sub

accounts and all (direct and indirect) affiliations of the account.)


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2.4.42.4.42.4.42.4.4 BillingBillingBillingBillingPhones, gateways and bind numbers will be charged according the account

they currently belong to. If the number being called does not match any rate, the

call will be terminated. And the cause of such termination will be shown in CDRs.

When the account belongs to other accounts, the call will cause the agent account

to be charged according to its own rate (this backtracking process ends up at

accounts that belong to no other accounts). If the billing turns the account or any

of its agent accounts into “disabled” status, the phones, gateways and bind

numbers will no longer be able to make calls.


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2.4.52.4.52.4.52.4.5 AuthorizationAuthorizationAuthorizationAuthorization ManagementManagementManagementManagement



→Click <Authorizations> in the right-click menu


� Authorizations

� Add/Delete/Modify Account: The right to create delete or modify

accounts.

� Add/Delete/Modify Phone: The right to manipulate phones belonging

to the account.

� Delete/Modify Phone Card: The right to manipulate phone cards

belonging to the account.

� Add/Delete Gateway: The right to manipulate gateways belonging to

the account.

� Modify Gateway Information: The right to modify information about

gateways except capacity.

� Modify Gateway Capacity: The right to modify the number of lines.

� Payment For This Account: The right to perform payment for the


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current account (including changing the amount of overdraft).

� Payment for Sub Accounts: The right to pay for the sub accounts.

(* This function is usually used to facilitate agent development. An

agent user can have an agent-typed account in the system.

Administrators can create one or more accounts for them, limiting

their rights to recharge their own account, yet granting those

authorizations to add new accounts, phones and gateways, and to

recharge their sub accounts. The agent can create new accounts for its

sub-agents. The agent account can only manipulate its sub accounts.

Note that, accounts created by agent accounts must be designated to

an agent account, and the creator must have the authorization to

manipulate the designated agent account. Users logged in with an

agent account can only see those accounts that authorized to the

agent. This restriction applies to all account-related operations.)


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2.4.62.4.62.4.62.4.6 NumberNumberNumberNumber SectionSectionSectionSection LimitationLimitationLimitationLimitation



→Click <Authorizations> in the right-click menu


� Begin Number: The smallest number of the segment (including the

number itself).

� End Number: The largest number of the segment (including the number

itself).

(* Number restriction specifies the phone numbers that can be added to the

current account, in order to avoid competition of number resources among

agents.)

(* If account type is “agent”, the numbers of its sub accounts should also be

in this range. Otherwise there will be error prompt from the system. If the account

type is “ordinary”, the appropriate number segments will automatically added by

the system.)


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2.52.52.52.5 OperationOperationOperationOperation ManagementManagementManagementManagement

2.5.12.5.12.5.12.5.1 GatewayGatewayGatewayGateway OperationOperationOperationOperation

2.5.1.12.5.1.12.5.1.12.5.1.1 RoutingRoutingRoutingRouting GatewayGatewayGatewayGateway


� Double-click <Navigation>→<Operation Management>→<Gateway

Operation>→<Routing Gateway>


� Gateway ID: The unique ID of the device, used for the authentication of

dynamic gateways. For static gateways (usually relay gateways), the only

requirement is that their IDs do not conflict with one another.

� Gateway Prefix: When the number being called is not registered in the

system, the call will be routed only to gateways which match the prefix specified

here. Multiple prefixes can be specified, separated by commas. Different gateways

can be designated with the same prefix. When conflict occurs, the gateway will be

chosen according to following numbers (the smallest comes first): Priority number,

the ratio of the number of current calls to the number of channels, the number of

historical calls, and the gateway ID.

� Prefix mode (for Routing Gateway only):

� Extension: Shorter prefixes will be tried if the routing gateway matched

by this prefix cannot deliver the call.


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� Expiration: No more prefixes will be tried if the routing gateway

matched by this prefix cannot deliver the call.

Examples:Examples:Examples:Examples:

If the prefix mode of “gw2” is set to “Terminal”, the prefixes being tried for

the number “90080001” will be “gw2” and “gw4” in order.

If the prefix mode of “gw2” is set to “Continual”, while others remain the

same, the prefixes being tried for the number “90080001” will be “gw2”,

“gw43”, “gw3”, and “gw1” in order.

� Gateway Group: The group which gateway belongs to.

� Lock Type: <No Lock> or <Bar All Calls>.

� Line Limit: Lines of this routing gateway.

� Priority: When the prefixes are the same, gateway with high priority will be

used firstly.

� His Soft Switch: Specify the soft switch used by this routing gateway.

� Additional Settings

� Normal:

� Gateway Type

� Static: No registration is required. These are usually relay

gateways (i.e. Routing Gateway). Static IP addresses and ports


23

can be specified for them.

� Dynamic: Registration is required before use.

� Registration: Register to other server, please refer to

<Registration Management>.

� Local IP: Set IP of local network used for sending, use <Auto> to

choose by Linux routing table.

� Protocol: H323 or SIP

� IP: Gateway's IP

� Local IP

� Signaling Port

� Media proxy: See the descriptions in <Phone Management>→

<Supplementary services>.

� RTP Interrupt Detection

� Conversation Limitation(Second)

� Encryption: Check to enable.

� Signaling Length

� The longest time for the call to be stayed in the signaling

status. When the timeout is exceeded, the system will switch a

gateway if it is in the “Setup” or “CallProceeding” status,

and will hang up the call if it is in the “Alerting” status.

� Stop Switch Gateway when RTP Start

� Switch Gateway Until Connect

� Real Time Computing ASR: Enable this to use ASR when sorting.

� Real Time Computing ACD: Enable this to use ACD when sorting.

� Check Rate

� Sort by Lowest Rate per Second: Use rate per second when

sorting.

� Lowest Profit Rate Limit: Lock this gateway when profit below

settings.

� Routing Prefix:


24

� Routing Caller Prefix Mapping

� Allow: Prefixes of the caller numbers allowed to pass through

(left blank to allow all numbers)

� Forbidden: Prefixes of the caller numbers disallowed to pass

through

� (*** Only one of the “Allow” and “Forbidden” options can

be chosen)

� Routing Callee Prefix Mapping

� Allow: Prefixes of the called numbers allowed to pass through

� Forbidden: Prefixes of the called numbers disallowed to pass

through

� Rewrite Rules for the caller number: Rewrite Rules for the caller

number when called out through this gateway.

� Rewrite Rules for the called number: Rewrite Rules for the called

number when called out through this gateway.

� Period Control

� Period Rewrite Rule


25

� Begin Time: Time when the Rewrite Rule comes into effect.

� End Time: Time when the Rewrite Rule expires.

� Mode

� The called: The Rewrite Rule applies to the called number

� The caller: The Rewrite Rule applies to the caller number

� Rewrite Rule: The content of the rule

� Period Call Restriction


26

� Begin Time: Time when the rule comes into effect.

� End Time: Time when the rule expires.

� Operation

� Forbidden: Forbidden operations for the matched

prefixes.

� Allow: Allow operations for the matched prefixes.

� Mode

� The caller: Matches the prefixes of the caller numbers

� The called: Matches the prefixes of the called numbers

� Number Prefix: The prefix of the number. Multiple prefixes can

be specified, separated by commas.

� Period Capacity

� Begin Time: Time when the rule comes into effect.

� End Time: Time when the rule expires.

� Capacity: The maximum number of channels allowed for this

period.

� Protocol

� H323


27

� Q.931 NumberingPlan

� Q.931 NumberType

� See the descriptions in <Phone Management> for details

about signaling checkboxes.

� SIP

� Reply Address

� Request address


28

� G729 Negotiation Mode

� G729 annexb

� G723 annexa

� Enable Timer Protocol

� Enable 100rel

� Allow T38

� DTMF

� DTMF Receive: Specifies the way by which DTMF signals are

received. The <All> option is recommended, which asks the

system to accept all kinds of DTMFs. Once a certain kind of

DTMF is received, this channel will accept the same kind of

DTMFs only, thus effectively avoiding duplicate receptions.

� Payload: The payload value in RTP, for the DTMF of the

RFC2833 mode.

� DTMF Send(H323): It is set to <Auto> by default, indicating

that the system would determine the best way to send DTMFs

based on the receiver’s capacity. If the receiver provides no

capacity set, the system will send according to the default

mode. The RFC2833 mode can only be specified for media

proxy.

� DTMF Send(SIP): It is set to <Auto> by default. The details are

the same as those of <DTMF(H323) sending> described

above.


29

� Codec

� H323

� Auto Negotiation: Determined by Caller and Callee.

� Soft switch Specified: Codec can only be sent.

� (** Select one codec, then double click to add or remove. )

� SIP

� Auto Negotiation: Determined by Caller and Callee.


30

� Soft switch Specified: Codec can only be sent.

� (** Select one codec, then double click to add or remove. )

� Others

� Number Length Limit

� Caller Number Allowable Length: The lengths of the caller

numbers allowed to pass through the gateway (e.g. fill in “11,

14” to allow numbers of 11 digits or 14 digits only.)

� Callee Number Allowable Length: The lengths of the called

numbers allowed passing through the gateway.

(** Left blank to allow numbers of all length to pass through,

and fill in “0” to allow no numbers to pass through.)

� Black and White List

� Caller List

� Callee List

� Number Restriction on Callee:

<None>: No restriction.

<Phone Number>: Allow call platform's phone numbers only.

<Other Number>: Allow call numbers except platform’s phone

number.

� Callee Transform

� Allow Callee Transfer

� Enable Phone Display Number: When caller is phone, check to use

phone’s display number, uncheck to use phone number.


31

� Allow Callee Transfer: Allow callee transfer number to pass this

gateway.

� IP address: See descriptions in the <Additional Settings>

� Configuration Password: The password used for gateway registration,

which is also the password used for Web configuration.

� Self Service Password: The password used for Web Query.

� Memo: Comments on the gateway

� Routing Settlement Account ID: The billing account charged when the

gateway is called.

� Routing Settlement Account Name: The name of the billing account.

� Routing Settlement Account Balance: The balance of the billing account


� Double-click the content of <Routing Settlement Account Name> to open

the account management page for this account.


� Current Call: Open the list of <Current call> for this gateway

� Condition Monitoring: Monitor the gateway status and show the

connection information of this gateway in the <Gateway Status> page.

� Connect Analysis: Open <Connect Analysis> sheet for this gateway.

� Interrupt Analysis: Open <Interrupt Analysis> sheet for this gateway.

� Alarm Monitoring: Open <Routing Gateway Alarm> settings for selected

gateways.

� Total Gateway: Get total capacity of the selected gateways.

� Filling Downwards

� Random Generate: To generate password.


32

2.5.1.22.5.1.22.5.1.22.5.1.2 MappingMappingMappingMapping GatewayGatewayGatewayGateway



Management>→<Mapping Gateway>


� Gateway ID: See the descriptions in <Routing Gateway>.

� Lock Type: See the descriptions in <Phone Management>.

� Authorization Type: See the descriptions in <Phone Management>.

� Capacity: The number of concurrent calls allowed by the gateway.

� Routing Gateway Group: Allow or Forbidden.

� His Soft switch: See the descriptions in <Routing Gateway>.


� Normal


33

� Gateway Type

� Dynamic: Registration is required.

� Static: Gateway mapping is achieved directly through IP

addresses.

� IP: IP addresses of mapping gateways. Multiple addresses can be

specified, separated by commas.

� Process Timeout: The maximum time waited after the call has

reached the gateway. If the connection has not been establish

within the time limit, the system server will send a reject signal to

the mapping gateway. Set “0” to indicate that there is no

proceeding timeout.

� Conversation Limitation

� Media Proxy: See the descriptions in <Routing Gateway>.

� RTP Interrupt Detection: See the descriptions in <Phone

Management>.

� Real Time Computing ASR

� Real Time Computing ACD

� Lowest Profit Rate Limit: This gateway will be locked if profit below

this value.

� First Routing Strategy for Routing

� None: System Default.

� ASR: Sort by ASR.

� Lowest Rate per Second: Sort by rate per second.

� Second Routing Strategy for Routing

�

� Billing Method for Callee Call Transfer: See the descriptions in

<Phone Management>.


34

� Conversation Limitation: See the descriptions in <Routing

Gateway>.

� Caller Number Allowable Length: The lengths of the caller

numbers allowed to pass through the gateway (e.g. fill in “11,

14” to allow numbers of 11 digits or 14 digits only)

� (* Left blank to allow numbers of all length to pass through, fill

in “0” to forbidden all.)

� Callee Number Allowable Length: The lengths of the called

numbers allowed passing through the gateway.

� Caller List

� Callee List



<Phone Number>: Allow call platform’s phone numbers only.


number.

� Allow Phone Number Billing

� Enable Phone Settings

� Allow Bind Number Billing: Billing according to the account that

the caller belongs to, instead of the setting of the gateway itself.

� Caller Transform

� Mapping Prefix:

� Mapping Caller Prefix Mapping: See the descriptions in <Routing

Gateway>.

� Mapping Callee Prefix Mapping: See the descriptions in <Routing

Gateway>.

� Mapping Caller Rewrite Rule: See the descriptions in <Routing


35

Gateway>.

� Mapping Callee Rewrite Rule: See the descriptions in <Routing

Gateway>.

� Period Control: See the descriptions in <Routing Gateway>.


36

� Protocol

� H323

� Replace Failed Reason: Specify the error message sent to the

mapping gateway when the call cannot be established.

� Q.931 ProgressIndicator: See the standard reference for H323.

See the descriptions in <Phone Management> for details

about signaling checkboxes.


� Caller: CallingPartyNumber/SourceAddress/Display

� Callee: CalledPartyNumber/DestinationAddress

� Fast Start: Check to enable.

� H245Tunneling: Check to enable.

� Allow T38: Check to include T38.

� Send Call Proceeding Immediately: Check to send call

proceeding when receives setup.

� Convert Trying: Check, if caller uses H323 and callee uses SIP,

when callee returns Trying, VOS will send Call proceeding to

caller.

� Change 183(SDP) To Alerting: Check, if caller uses H323 and

callee uses SIP, when callee returns 183 with SDP, VOS will

send Alerting to caller; Uncheck, VOS will send Call

proceeding to caller.


37

� SIP

� Reply Address

� Request Address

� Caller

� Callee


� G729 annex b

� G729 annex a

� Replace Failed Reason: Specify the error message sent to the

mapping gateway when the call cannot be established.

� Remote Ring Back Mode: See the descriptions in <Phone

Management>.

� Call Authentication Mode: See the descriptions in <Phone

Management>.

� DTMF

� DTMF Receive: Specifies the way by which DTMF signals are


38

received. The <All> option is recommended, which asks the

system to accept all kinds of DTMFs. Once a certain kind of

DTMF is received, this channel will accept the same kind of

DTMFs only, thus effectively avoiding duplicate receptions.

� Payload: The payload value in RTP, for the DTMF of the

RFC2833 mode.

� DTMF Send (H323): It is set to <Auto> by default, indicating

that the system would determine the best way to send DTMFs

based on the receiver’s capacity. If the receiver provides no

capacity set, the system will send according to the default

mode. The RFC2833 mode can only be specified for media

proxy.

� DTMF Send (SIP): It is set to <Auto> by default. The details are

the same as those of <DTMF Send (H323)> described above.

� Codec: See the descriptions in <Routing Gateway>.

� Others


39

� IP: See the descriptions in <Additional Settings>.

� Account ID: The number of the billing account for this mapping gateway.

� Account Name: The name of the billing account for this mapping gateway.

� Configuration Password: See the descriptions in <Routing Gateway>.

� Self Service Password: See the descriptions in <Routing Gateway>.

� Priority: See the descriptions in <Routing Gateway>.

� Memo: Comments on this gateway.


� Double-click the content of <Account Name> to open the account

management page for this account.


� See the descriptions in <Routing Gateway>.


40

2.5.1.32.5.1.32.5.1.32.5.1.3 GatewayGatewayGatewayGateway GroupGroupGroupGroup



Management>→<Gateway Group>


� Gateway Group Name: The name of gateway group.

� Line Limit: Total capacity of the gateway group.

� Number of Routing Gateway: Double-click to manage.

� Number of Mapping Gateway: Double-click to manage.

� Memo


41

2.5.1.42.5.1.42.5.1.42.5.1.4 OnlineOnlineOnlineOnline RoutingRoutingRoutingRouting GatewayGatewayGatewayGateway



Management>→<Online Routing Gateway>


� Gateway ID: The device ID of gateway.

� Gateway Prefix: The prefix of gateway.

� Number of Calling: The number of current sessions maintained by the

gateway and the total capacity of it.

� Line Limit

� Routing ASR

� Routing ACD

� Registered IP: The current IP of the gateway.

� Registration Time: The server time of the platform's most recent

registration.

� Update Time: The time of the most recent confirmation that the platform is

online.

� Duration: The time elapsed since the most recent registration (for dynamic

gateways). (* There is no “Time elapsed” item for static gateways.)

� Encryption Type: The type of encryption used by the gateway.

� Local IP


42

� Register Name

� Soft switch IP: The IP of soft switch that the gateway registered.

� Soft switch Name: The name of the soft switch that the gateway registered.


� Current Call: Open the <Current call> page for this gateway.


43

2.5.1.52.5.1.52.5.1.52.5.1.5 OnlineOnlineOnlineOnline MappingMappingMappingMapping GatewayGatewayGatewayGateway



Management>→<Online Mapping Gateway>


� Gateway ID: The device ID of gateway.

� Number of Calling

� Line Limit

� Mapping ASR

� Mapping ACD

� Registered IP: The current IP of the gateway.

� Registration Time: The server time of the platform’s most recent

registration.

� Update Time: The time of the most recent confirmation that the platform is

online.

� Duration: The time elapsed since the most recent registration (for dynamic

gateways). (* There is no “Time elapsed” item for static gateways.)


� Local IP

� Soft switch IP: The IP of soft switch that the gateway registered.



44

2.5.1.62.5.1.62.5.1.62.5.1.6 GatewayGatewayGatewayGateway StatusStatusStatusStatus


� Double-click <Navigation> → <Operation Management> → <Gateway

Management>→<Gateway Status>

Choose a routing gateway in the <Gateway Management> interface and

right-click <Condition Monitoring>. The status of the routing gateway will be

shown in the <Gateway Status> page.


� Gateway ID: The unique ID of the device.

� Total Calls: The number of all calls processed up to now.

� Total Connected: The number of successful connections and its ratio to the

number of all calls.

� Callee Rejected: The number of rejections from the called and its ratio to

the number of all calls.

� Trunking Error: The numbers of connection failures caused by relay errors

and its ratio to the number of all calls.

� Network Error: Failure caused by network errors, such as the loss of

responses from the relay, or the termination of TCP connections.

� Caller Abandon: The calls given up by the caller.

� Average Talk Time: The total session time divided by the number of calls.

� Total Talk Time: The sum of all session times. (Unit: second)


45

� IP: The IP address of the gateway.

� Starting Time: The time of the last reset of statistics.


46

2.5.22.5.22.5.22.5.2 PhonePhonePhonePhone OperationOperationOperationOperation

2.5.2.12.5.2.12.5.2.12.5.2.1 PhonePhonePhonePhone ManagementManagementManagementManagement


� Double-click <Navigation> → <Operation Management> → <Phone

Operation>→<Phone Management>


� Phone Number: The number used as caller ID and the called number for

the terminal

� Configuration Password: The password used for terminal registration (In

the H323 protocol, it will be the H323ID)

� Display Caller ID: The caller ID shown at the called end.

<Remote-Party-ID> to use the number of the original caller.

<Display> to use number in “From” field of SIP message.

� Lock Type:

� No Lock: None restrictions to the terminal.

� Bar Outgoing: The terminal is not allowed to call out.

� Bar Incoming: The terminal is not allowed to be called.

� Bar All Calls: The terminal is denied from any service.

� Authorization Type: When a call is initiated by this number, this type will be

compared with the <Rate Type> of the rate. If the <Rate type> of the matching


47

rate has higher precedence than the type specified here, the call will be denied.

(* The precedence of authorization is: International call > Domestic call > Local call

> Net call)

� Monthly Consumption

� Monthly Min: Consumption at least per month.

� Monthly Max: Consumption at most per month.

� Billing Rate: Private rate of the phone.

� Supplementary Service:

� Display Caller ID: Display the caller's ID.

� Call Forwarding: Forward the calls.

� Do Not Disturb: Reject all calls.

� Call Forwarding Unconditional: Forward all calls to specified number.

� Call Forwarding No Reply: Forward calls to specified number when the

call is not answered or the phone is out of connection.

� Call Forwarding On busy: Forward incoming calls when the phone is

busy.

� Call Forwarding On Period: Forward calls in specified time period.

� Forward Display Number:

� Default: Use <Soft Switch Management>→<Additional

Settings>→<System Param>→

<SS_CALLFORWARDUSINGORIGINALCALLER>.

� Original Caller

� Local Number


48

� Polyphonic Ringtone

� Transmit Polyphonic Ringtone: If the device has its own ring, transmit

it to the caller.

� Ring Name: If empty, default ring will be used.

� Voice Prompts for can’t Connect: Default/On/Off

� Spots Remaining Duration: Default/On/Off

� Insufficient Alarm: Default/Prompt Balance/Prompt Duration/Off

� Voice Mail

� Check Password: Check to enable password when use voice mail.

� Max Items: <Default> will use IVR Parameter

<IVR_VOICEMAILMAXNUMBER>

� Preservation Days: <Default> will use IVR Parameter

<IVR_VOICEMAILEXPIREDAY>

� Prompt Audio: Default/Customize

� Audio File


49

� Advanced Configuration

� Normal

� Phone Type: Static/Dynamic

� Encryption

� Protocol: SIP/H323

� IP: Phone's IP

� Signaling port: Phone's signaling port

� Local IP

� Media Proxy:

� Auto: Let the system decide whether enable media proxy

(Recommended)

� On: Always enable media proxy

� Off: Always disable media proxy

� Billing Method for Callee Call Transfer:

(** For example: If A calls B, and B forwards the call to C, and the

“Billing for call forwarded by the called” is set to “By Callee”, then

after the call, the system will generate two CDRs: A calls B, and B calls C.

And the CDR for B calling C will be charged on B's account.)

� RTP Interrupt Detection:

� None: Disable.

� Server to Remote: Detect server send to device.

� Remote to Server: Detect device to server.

� Bi-direction: Any direction no RTP, the call will be stopped.


50

� Conversation Limitation(Second)



<Phone Number>: Allow call platform’s phone numbers only.


number.

� Display Caller Short E164

� If phone is offline, try to use Routing Gateway for routing: When the

phone being called is offline, try to find a matching route in the

routing gateway.

Default/On/Off

� Lowest Profit Rate Limit

� First Routing Strategy for Routing

� Second Routing Strategy for Routing

� H323

� FastStart: Check to enable the FastStart signal; uncheck to disable it.

� H245Tunneling: Check to enable the H245mappingsignal; uncheck to

disable it.

� H245InSetup: Check to enable the H245InSetup signal; uncheck to


51

disable it.

� Send CallProceeding immediately: Check to send back the

CallProceeding signal right after getting the setup signal of H323

protocol from the caller.

� Convert Trying: If the caller uses H323 protocol and the called uses SIP

protocol, check this to send CallProceeding signal to the caller when

the called returns the Trying signal.

� Change 183(SDP) to Alerting: If the caller uses and the called uses SIP

protocol, check this to send the Alerting signal to the caller when the

called returns a 183 signal with SDP messages. Uncheck to send back a

CallProceeding signal in this case.

(*** If you are uncertain about the meanings of these options, please

use them after consulting technical supports.)


52

� SIP

� Reply Address: The address to which the response is sent when SIP

receives a request.

� Socket: Send the response back to the requester (Recommended)

� Via Port: Send the response to the requesting IP address, using the

port number specified here (For network reasons, some systems

only work with this mode)

� Via: Send the response the address specified here (There are

security risks for this mode)

� Request Address: The address to which the request is sent after

connection establishment

� Socket: Send the request to the address of the caller

(Recommend)

� Contact Port: Send the request to the IP address of the caller,

using the port number specified here

� Contact: Send the request to the address specified here


� Included annexb: Use annexb=no or annexb=yes to negotiate for

G729a and G729b. Otherwise, directly use the descriptions of


53

G729a or G729b to negotiate.

� Enable Timer Protocol

� Remote Ring Back Mode

� If the terminal returns a 183 or a 180 signal, then, by default, the

VOS sends back whatever signals returned by the terminal.

� Call Authentication Mode

� IP: Allow calling only when the IP address of the caller is registered

in the VOS.

� IP address and port: Allow calling only when both the IP address

and the port number of the caller are registered in the VOS.

� Authenticate by Password: Allow calling only when the password

from the caller is the same as what is registered in the system.

� DTMF


54

� Codec

� Period Control


55


56

� Audio Service

� Service Type: None/Direct Callback/IP PBX/Value Added/Conference


57

� Direct/Callback

� Direct/Callback Service: The name of Direct/Callback service.

� Allow IVR to Control Billing Number: If this option is checked, the

phone specified as the billing number by the IVR voice service will

be charged. Otherwise, the current phone number will be charged.

� Enable Phone Settings: If IVR voice service of this phone number

specified a billing number, check this option to use the settings,

authorizations, caller IDs of the billing number.


58

� IP PBX

� Use Existing Service: Check to specify service.

� Value Added

� Value Added Service: The name of service.

� Conference


59

� Conference Service: The name of service.

� Rewrite Rule: Rewrite Rules for the called number (c.f. Rewrite Rules).

� Routing Gateway Group

� Account ID: Editable. Designating the billing account for this terminal.

(* Rate of this account will be used to bill and perform authorization checks upon

calling. The operator that edits this number must have authorizations to

manipulate phones of the concerned account)

� Account Name: Non-editable. When the account number is correctly set,

the corresponding name of the account will be shown here.

(*Double-click to the account management page for this account.)

� Reverse Charging: If “On”, any call to the number will be charge on this

account, instead of the caller.

� Self Service Password: The password used by users to login from the Web

and query bills. When left blank, the <Configuration Password> will be used.

� Line Limit: The maximum number of channels for this phone, which limits

the maximum sum of incoming and outgoing calls processed simultaneously.

� Phonebook: Number of phone's phonebook.

� Phonebook Limit: Max number of phone's phonebook.

� Memo: Descriptions to this phone.


60

(* Rewrite Rules can facilitate calling local numbers without area codes and

performing routing in the case of multiple Routing Gateway. For example: If a

Phone in Nanjing wish to call another local phone number without add the code

area “025”, we can simply add a Rewrite Rule that replaces “*” with “025*”

and another rule that replace “0*” with “0*”. Please refer to Rewrite Rules for

details.)

(* Changing the account number will cause changes to the account and the

number segment restrictions of its agent.)


� Double-click the content of <Account Name> to open the account

management page for this account.


61

2.5.2.22.5.2.22.5.2.22.5.2.2 OnlineOnlineOnlineOnline PhonePhonePhonePhone


Double-click <Navigation>→<Operation Management>→<Phone Operation>

→<Online Phone>


� Phone Number: The number used by the terminal at registration (used as

the caller ID and the called number)

� Number of Calling

� Line Limit

� Device ID: Model of the device.

� Protocol: The protocol used at registration (SIP or H323).

� Registered IP: The remote address of the terminal used at the registration.

If the connection is establish through a firewall, this address may be a local address.

� Registration Time: The server time of the terminal’s most recent

registration.

� Update Time: The time of the most recent confirmation that the terminal is

online.

� Duration: The time elapsed since the most recent registration.


� Local IP

� Soft switch IP: The information on the soft switch that the gateway


62

registered.



63

2.5.2.32.5.2.32.5.2.32.5.2.3 PhonePhonePhonePhone AccountAccountAccountAccount



Operation>→<Phone Account>


� Phone Number: See the descriptions in <Phone Management>.

� Password: See the descriptions in <Phone Management>.

� Authorization Type: See the descriptions in <Phone Management>.


� Billing Rate: See the descriptions in <Account Management>.

� Current Balance: See the descriptions in <Account Management>.

� Line Limit: See the descriptions in <Phone Management>.

� Account ID: See the descriptions in <Account Management>.

� Account Name: See the descriptions in <Account Management>.

� Agent ID: See the descriptions in <Account Management>.


64

CreationCreationCreationCreation

� Begin Number: The initial number of the phone numbers to be created

� Password Length: The length of the password on the phone card to be

created

� Number of Cards: The number of cards to be created

� Phone Authorization: See the descriptions in <Phone Management>.

� Capacity


� Account Prefix: The prefix of the account number and account name.

� Account Rate: See the descriptions in <Account Management>.

� Money Amount: See the descriptions in <Account Management>.

� Account Status: Options include <Normal> and <Locked>

� Agent ID: The agent account that the phone card account belongs to.


65

2.5.32.5.32.5.32.5.3 BusinessBusinessBusinessBusiness AnalysisAnalysisAnalysisAnalysis

2.5.3.12.5.3.12.5.3.12.5.3.1 RoutingRoutingRoutingRouting AnalysisAnalysisAnalysisAnalysis


� Double-click <Navigation> → <Operation Management> → <Business

Analysis>→<Routing Analysis>

ItemsItemsItemsItems

� Authentication Method:

<Existing Device>: phone or gateway.

<Static IP>: IP of mapping gateway.

� Device Type: Phone Number/Mapping Gateway


� Serial Number: Routing sequence.

� Device ID

� Device Type

� Outbound Caller

� Outbound Callee

� Detailed Info: like prefix, priority, ASR and so on.


66

2.5.3.22.5.3.22.5.3.22.5.3.2CallCallCallCall AnalysisAnalysisAnalysisAnalysis



Analysis>→<Call Analysis>


67

2.5.3.32.5.3.32.5.3.32.5.3.3RegistrationRegistrationRegistrationRegistration AnalysisAnalysisAnalysisAnalysis



Analysis>→<Registration Analysis>


68

2.5.42.5.42.5.42.5.4 CurrentCurrentCurrentCurrent CallCallCallCall


� Double-click <Navigation>→<Operation Management>→<Current call>


� Caller: The number of the caller.

� Callee: The number of the called.

� Calling Gateway: The gateway between the caller and the soft switch.

� Called Gateway: The gateway between the called and the soft switch.

� Connect Time: The time elapsed since the establishment of the connection.

� Duration

� Continue Duration: Time elapsed from platform received to call connected.

� Connect Delay: Time elapsed from send call to routing response.

� Calling Code: The voice encoding used in the session.

� Caller Voice Traffic: The voice traffic of caller.

� Callee Voice Traffic: The voice traffic of callee.

� Caller Coding: Voice encodings supported by the caller (acquired by

analyzing the signals).

� Callee Coding: Voice encodings supported by the called (acquired by

analyzing the signals).

� Caller Information: The IP and RTP IP of the caller.

� Callee Information: The IP and RTP IP of the callee.


69

� Caller DTMF: The DTMF mode of the caller.

� Callee DTMF: The DTMF mode of the called.

� Media Routing: Whether the RTP is routed by servers.

� Calling Device Name: The manufacturer of the caller device.

� Called Device Name: The manufacturer of the callee device.

� Caller Encryption Type: The encryption used by the caller.

� Callee Encryption Type: The encryption used by the called.

� Soft switch IP: The IP address of the soft switch.

� Soft switch Name: The name of the soft switch.


70

2.5.52.5.52.5.52.5.5 CallCallCallCall PerformancePerformancePerformancePerformance


71


� Double-click <Navigation> → <Operation Management> → <Call

Performance>

The call performance chart illustrates changes in the number of concurrent


72

connections in a certain time period. Sampling rate and time period can be

specified by users. The system will begin to draw the chart after the chart is opened

from the navigation tree. If the chart is closed and reopened, it will be drawn from

scratch.

The <Record queue> illustrates the number of call records waiting to be stored.

It is also sampled and drawn according to the specified sampling rate and time

period.


73

2.5.62.5.62.5.62.5.6 RegistrationRegistrationRegistrationRegistration ManagementManagementManagementManagement


� Double-click <Navigation>→<Operation Management>→<Registration

Management>


� User Name

� Authentication Password

� Server IP

� Signaling Port

� Encryption

� Register Period

� Local IP

� His SoftSwitch

� Mark

� Registration Time

� Update Time

� Actual Register Cycle

� Authentication User

� Host Name

� SIP Proxy

� User-Agent


74

2.5.72.5.72.5.72.5.7 DomainDomainDomainDomain ManagementManagementManagementManagement


� Double-click <Navigation>→<Operation Management>→<Domain

Management>


� Domain: The domain name of routing.

� IP: Domain’s IP.

� Type: Choose <Dynamic> to check IP every 15 minutes. <Static> won’t

check.

� Update Time

� Memo


75

2.5.82.5.82.5.82.5.8 PhonePhonePhonePhone ServiceServiceServiceService



Service>


� Access Name

� Mark

� Creation Time: The time of first access.

� Access Time: The most recent access.

� Access IP: IP of the phone service.

� Memo


76

2.5.92.5.92.5.92.5.9 SoftSoftSoftSoft SwitchSwitchSwitchSwitch ManagementManagementManagementManagement


� Double-click <Navigation> → <Operation Management> → <Soft Switch

Management>


� Access Name: The name of the Soft Switch

� Mark

� Additional Settings:


77


78


79

� Creation Time: The time of first access to the Soft Switch.

� Access Time: The most recent access to the Soft Switch.

� Access IP: The IP address of the Soft Switch.

� Memo: Comments on the Soft Switch.


� Synchronize Config Data: Synchronize settings of the Soft Switch with

VOS3000.

� Current Call: Current sessions on the Soft Switch.

� Registration Track

� Cancel Registration Track

� System Information: Information about the Soft Switch.


80


81

2.62.62.62.6 AudioAudioAudioAudio ServiceServiceServiceServiceThis menu item will be shown after installing the Kunshi IVR.

2.6.12.6.12.6.12.6.1 PublicPublicPublicPublic AudioAudioAudioAudio


� Double-click <Navigation>→<Audio Service>→<Public Audio>


� Audio Name

(** Special characters like “/\\*?"<>|!#%^&” and “..” are not allowed for the

name.)

� Language Directory: The language catalogue of the audio.

� Memo: Comments on the voice file.

� Memory size: Display of the size of the voice file. (“0” indicates the file has

not been uploaded yet.)

� Upload File: Specify the local path of the voice file for upload.

� Audio File Format: Display the format of the uploaded voice file.

ToolbarToolbarToolbarToolbar

� Filter: Filter the items.

� Copy: Copy the selected voice information. The actual voice file data will

not be copied.

� Add: Add contents to the service (e.g. add rate policies, users, etc.)


82

� Delete: Delete selected contents

� Import: Import voice files in batch mode. The voices will be automatically

named according to their file names. Supported formats include WAV files (8KHz,

16 bit, monophonic) and TXT files containing voice files.


83

2.6.22.6.22.6.22.6.2 Built-InBuilt-InBuilt-InBuilt-In AudioAudioAudioAudio


� Double-click <Navigation>→<Audio Service>→<Built-In Audio>


� Audio Name: Built-in voice code for error prompt.

� Language Directory: The language catalogue that the added voice belongs

to. If left blank, the voice belongs to the public catalogue.

� Memo: Comments on the built-in voice.

� Memory Size: The size of the voice file.

� Upload File: Specify the local path of the voice file for upload.

� Audio File Format: Display the format of the uploaded voice file.


84

2.6.32.6.32.6.32.6.3 LanguageLanguageLanguageLanguage ManagementManagementManagementManagement


� Double-click <Navigation>→<Audio Service>→<Language

Management>


� Directory Name: The name of the language catalogue.

� Audio Number: The number of voice files uploaded for this language.

� Memo: Information related to the language catalogue.

(* Double-click any number at the <Audio Number> to display the voice files

belonging to the language catalogue.)


85

2.6.42.6.42.6.42.6.4 Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback

2.6.4.12.6.4.12.6.4.12.6.4.1Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback ServiceServiceServiceService


� Double-click <Navigation> → <Audio Service> → <Direct/Callback> →

<Direct/Callback Service>


� Service Name: The unique name of the service.

� Language Directory: The language catalogue used by the service.

� Service Audio: Number of audios.

(* Double-click to display the audio files belonging to the service.)



86

� Call Out Display Number: Options include <IVR Number> and

<Caller>.

� Call Out Charge Number: Options include <IVR Number>, <Card

Number> and <Phone Number>.

� Call Quick Display Number: Choose whether the <IVR Number> or the

<Caller> number is sent the called for quick calls.

(* IVR number: The access number of the IVR.)

(* The caller number: The phone number of the caller.)

(** These options only take effect when the <Caller ID> is set to

“Remote-Party-ID” in the <Phone Management>)

� Charge Access Fee

� Call Out Callee Rewrite Rule: Rewrite Rules of the called number for

calls initiated by the IVR.

� Ringing Control

� First Time Audio Delay: Set the delay after which the voice will be

played upon access to the IVR. (Unit: second)

� Access Alerting Time: Maximum time for call-in ringing (Unit: second)

� Alerting End Action: Options include <Connect> and <Hang up>.

� (** For callbacks, please choose the maximum ringing timeout, and

<Hang up> after ringing)

� Callback

� Call Back Charge Number: Options include <Auto>, <IVP Number>,

<Card Number> and <Phone Number>.


87

� Call Back Delay: Time waited before calling back (Unit: second).

� Access Decline Signaling: Specify the rejection signal for IVR callbacks.

� Retry Times: The number of retries for unsuccessful callbacks.

� Retry Interval: The time interval between two retries (Unit: second).

� Call Back Rewrite Rule: The rewrite rules applied to the called number

during callback.

� Device

� Memo

� Phone Number: Phones which use this service.


88

2.6.4.22.6.4.22.6.4.22.6.4.2Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback AudioAudioAudioAudio



<Direct/Callback Audio>


See descriptions in <Public Audio>.


89

2.6.4.32.6.4.32.6.4.32.6.4.3Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback TemplateTemplateTemplateTemplate



<Direct/Callback Template>


� Template ID: The unique identification of the template.

� Template Name

� Language Directory: The language catalogue used by the template.

� Additional Settings: See descriptions in <Direct/Callback Service>.

� Device


90

2.6.4.42.6.4.42.6.4.42.6.4.4Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback DeviceDeviceDeviceDevice



<Direct/Callback Device>


� Access Name

� Mark

� Number of Service

(* Double-click to display the services belonging to this device.)



91

� Memo

� Creation Time

� Access IP


92

2.6.52.6.52.6.52.6.5 IPIPIPIP PBXPBXPBXPBX

2.6.5.12.6.5.12.6.5.12.6.5.1IPIPIPIP PBXPBXPBXPBX ServiceServiceServiceService


� Double-click <Navigation> → <Audio Service> → <IP PBX> → <IP PBX

Service>


See descriptions in <Direct/Callback Service>.


93

2.6.5.22.6.5.22.6.5.22.6.5.2IPIPIPIP PBXPBXPBXPBX AudioAudioAudioAudio



Audio>




94

2.6.5.32.6.5.32.6.5.32.6.5.3IPIPIPIP PBXPBXPBXPBX TemplateTemplateTemplateTemplate



Template>


See descriptions in <Direct/Callback Template>.


95

2.6.5.42.6.5.42.6.5.42.6.5.4IPIPIPIP PBXPBXPBXPBX DeviceDeviceDeviceDevice



Device>


See descriptions in <Direct/Callback Device>.


96

2.6.62.6.62.6.62.6.6 ConferenceConferenceConferenceConference

2.6.6.12.6.6.12.6.6.12.6.6.1ConferenceConferenceConferenceConference RoomRoomRoomRoom


� Double-click <Navigation> → <Audio Service> → <Conference> →

<Conference Room>


� Conference Number

� Configuration Password: For Web configuration of the conference and

conference authentication.

� User Password: For conference authentication.

� Line Limit

� Number of Members: Double click to edit members.


97

� Service

� Device

� His Account ID

� His Account Name

� Recording: Enable/Disable.

� Black/White List

� Memo


98

2.6.6.22.6.6.22.6.6.22.6.6.2CurrentCurrentCurrentCurrent ConferenceConferenceConferenceConference


� Double-click <Navigation>→<Audio Service>→<Conference>→<Current

Conference>



� Access Number

� Participants

� Participant Type

� Join Method: Incoming/Invite

� Join Time

� Duration

� Calling Code

� Mute

� Device


99

2.6.6.32.6.6.32.6.6.32.6.6.3ConferenceConferenceConferenceConference HistoryHistoryHistoryHistory



<Conference History>



� Access Number

� Participants

� Join Time

� End Time

� Duration

� Calling Code

� Account ID

� Account Name

� Agent Account

� Participant Type

� Join Method: Incoming/Invite


100

2.6.6.42.6.6.42.6.6.42.6.6.4ConferenceConferenceConferenceConference ServiceServiceServiceService



<Conference Service>




101

2.6.6.52.6.6.52.6.6.52.6.6.5ConferenceConferenceConferenceConference AudioAudioAudioAudio



<Conference Audio>




102

2.6.6.62.6.6.62.6.6.62.6.6.6ConferenceConferenceConferenceConference TemplateTemplateTemplateTemplate



<Conference Template>


See descriptions in <Direct/Callback Template>.


103

2.6.6.72.6.6.72.6.6.72.6.6.7ConferenceConferenceConferenceConference DeviceDeviceDeviceDevice



<Conference Device>




104

2.6.72.6.72.6.72.6.7 ValueValueValueValue AddedAddedAddedAdded

2.6.7.12.6.7.12.6.7.12.6.7.1ValueValueValueValue AddedAddedAddedAdded ServiceServiceServiceService


� Double-click <Navigation>→<Audio Service>→<Value Added>→<Value

Added Service>




105

2.6.7.22.6.7.22.6.7.22.6.7.2ValueValueValueValue AddedAddedAddedAdded AudioAudioAudioAudio



Added Audio>




106

2.6.7.32.6.7.32.6.7.32.6.7.3PhonePhonePhonePhone PolyphonicPolyphonicPolyphonicPolyphonic RingtoneRingtoneRingtoneRingtone


� Double-click <Navigation>→<Audio Service>→<Value Added>→<Phone

Polyphonic Ringtone>




107

2.6.7.42.6.7.42.6.7.42.6.7.4VoiceVoiceVoiceVoice MailMailMailMail AudioAudioAudioAudio


� Double-click <Navigation>→<Audio Service>→<Value Added>→<Voice

Mail Audio>




108

2.6.7.52.6.7.52.6.7.52.6.7.5AlarmAlarmAlarmAlarm PromptPromptPromptPrompt AudioAudioAudioAudio


� Double-click <Navigation>→<Audio Service>→<Value Added>→<Alarm

Prompt Audio>




109

2.6.7.62.6.7.62.6.7.62.6.7.6ValueValueValueValue AddedAddedAddedAdded TemplateTemplateTemplateTemplate



Added Template>


See descriptions in <Value Added Template>.


110

2.6.7.72.6.7.72.6.7.72.6.7.7ValueValueValueValue AddedAddedAddedAdded DeviceDeviceDeviceDevice



Added Device>




111

2.72.72.72.7 DataDataDataData QueryQueryQueryQuery

2.7.12.7.12.7.12.7.1 CDRCDRCDRCDR


� Double-click <Navigation>→<Data Query>→<CDR>


By default, the system displays 1000 records every page. This number can be

changed in <System Parameter>.

� Caller: The phone number of the caller.

� Callee: The phone number of the caller.

� Begin Time: Time when the call is initiated.

� End Time: The time the call lasts.

� Conversation Time

� Charged Duration: The time used for billing, which is calculated according

the Billing Cycle specified in rate policies.

� Call Charges: The fee charged for this call.

� Call Expense: The cost of delivering this call.

� Termination Reason: See Appendix for details.

� Hangup Side

� Calling Gateway: The ID of the gateway between the caller and the Soft

Switch.


112

� Called Gateway: The ID of the gateway between the called and the Soft

Switch.

� Caller IP: The IP address of the caller.

� Callee IP: The IP address of the called.

� Account Name: The name of the account used for billing this call.

� Account ID: The number of the account used for billing this call.

� Agent ID

� Call Type: <Network>, <Local>, <National> or <International>.

� Area Prefix: The prefix used for billing this call.

� Incoming Caller

� Incoming Callee

� Outbound Caller: The caller number sent to the called after the application

of Rewrite Rules.

� Outbound Callee: The called number sent to the called after the

application of Rewrite Rules.

� Calling Device Name

� Called Device Name

� Package Duration

� Package Charges

� Billing Method

� Charge Mode

� The Caller: The caller account is charged for the call.

� The Called: The called account is charged for the call.

� Continue Duration: Time elapsed from platform received to call connected.

� Connect Delay: Time elapsed from send call to routing response.


� Corrected Time: Correction of the start time. Only integers are supported

(Unit: second)

� Call Analysis: Open the <Call Analysis> page.


113

2.7.22.7.22.7.22.7.2 PaymentPaymentPaymentPayment RecordRecordRecordRecord


� Double-click <Navigation>→<Data Query>→<Payment Record>


� Account ID: The number of the account being recharged.

� Account Name: The name of the account being recharged.

� Payment Amount: The amount being recharged.

� Account Balance: The account balance after recharge.

� Payment Type: Options include <Create Account>, <Recharge>, <Repay>.

� Payment Time: Time of the payment.

� Payment Term: Method of the payment.

� Payment User: The name of the user that fulfills this payment.

� Memo: Comments on the payment.

� Agent ID

� Agent Name

� Serial Number


114

2.7.32.7.32.7.32.7.3 BillBillBillBill QueryQueryQueryQuery

2.7.3.12.7.3.12.7.3.12.7.3.1 RevenueRevenueRevenueRevenue DetailsDetailsDetailsDetails


� Double-click <Navigation>→<Data Query>→<Bill Query>→<Revenue

Details>

Payment details for each account.


115

2.7.3.22.7.3.22.7.3.22.7.3.2 GatewayGatewayGatewayGateway BillBillBillBill


� Double-click <Navigation> → <Data Query> → <Bill Query> → <Gateway

Bill>

Bill details for each gateway.


116

2.7.3.32.7.3.32.7.3.32.7.3.3 PhonePhonePhonePhone BillBillBillBill


� Double-click <Navigation>→<Data Query>→<Bill Query>→<Phone Bill>

Bill details for each Phone Number.


117

2.7.3.42.7.3.42.7.3.42.7.3.4 AreaAreaAreaArea DetailsDetailsDetailsDetails


� Double-click <Navigation> → <Data Query> → <Bill Query> → <Area

Details>

With the area information provided in rate policies, the “Area details” report

summarizes phone calls to a certain area in a certain time period.


118

2.7.3.52.7.3.52.7.3.52.7.3.5 AccountAccountAccountAccount AreaAreaAreaArea


� Double-click <Navigation> → <Data Query> → <Bill Query> → <Account

Area>


119

2.7.3.62.7.3.62.7.3.62.7.3.6 AccountAccountAccountAccount BalanceBalanceBalanceBalance


� Double-click <Navigation>→<Data Query>→<Bill Query>→<Account

Balance>


This chart shows income and expenditures of agent accounts. For ordinary

accounts, there will only be expenditures in the table.


120

2.7.42.7.42.7.42.7.4 CardsCardsCardsCards QQQQuuuuererereryyyy

2.7.4.12.7.4.12.7.4.12.7.4.1 PhonePhonePhonePhone CardCardCardCard BillBillBillBill


� Double-click <Navigation> → <Data Query> → <Cards Query> → <Phone

Card Bill>

Display phone card bills according to specified filter criteria. The bills will be

sorted according to the card numbers.

2.7.4.22.7.4.22.7.4.22.7.4.2 BindBindBindBind NumberNumberNumberNumber BillBillBillBill


121


� Double-click <Navigation> → <Data Query> → <Cards Query> → <Bind

Number Bill>

� Display bills according to specified filter criteria. The bills will be sorted

according to the caller numbers.


122

2.7.52.7.52.7.52.7.5 ClearingClearingClearingClearing QueryQueryQueryQuery

2.7.5.12.7.5.12.7.5.12.7.5.1 AccountAccountAccountAccount ClearingClearingClearingClearing BalanceBalanceBalanceBalance


� Double-click <Navigation> → <Data Query> → <Clearing Query> →

<Account Clearing Balance>

Display the expenditures on each account on different Clearing account in

order to quickly calculate operating profits.


123

2.7.5.22.7.5.22.7.5.22.7.5.2 ClearingClearingClearingClearing-Account-Account-Account-Account DetailsDetailsDetailsDetails


� Double-click <Navigation>→<Data Query>→<Clearing Query>→

<Clearing-Account Details>

Display the billing details of clearing accounts.


124

2.7.5.32.7.5.32.7.5.32.7.5.3 ClearingClearingClearingClearing-Gateway-Gateway-Gateway-Gateway DetailsDetailsDetailsDetails


� Double-click <Navigation>→<Data Query>→<Clearing Query>→

<Clearing-Gateway Details>

Display the clearing details of Routing Gateway.


125

2.82.82.82.8 DataDataDataData ReportReportReportReportUsers can specify in the <System Parameter> whether to generate certain data

report. By default: the following reports are generated: Income reports, gateway

billing reports, and Phone billing reports. These reports can be queried through the

Web.

The generation of reports will begin at 1:00 A.M every day. (The time of

completion depends on the capacity of the server and the amount of data.)


126

2.8.12.8.12.8.12.8.1 BillBillBillBill ReportReportReportReport

2.8.1.12.8.1.12.8.1.12.8.1.1 RevenueRevenueRevenueRevenue DetailsDetailsDetailsDetails ReportReportReportReport


� Double-click <Navigation>→<Data Report>→<Bill Report>→<Revenue

Details Report>


� Date: The date of records in the report.

� Account ID: The number of the account being displayed.

� Account Name: The name of the account being displayed.

� Total Charges: The total amount of charges.

� Total Duration: The total amount of session time for all calls.

� Local Charges: The amount charged for local calls.

� Local Duration: The amount of session time for local calls.

� National Charges: The amount charged for national calls.

� National Duration: The amount of session time for national calls.

� International Charges: The amount charged for international calls.

� International Duration: The amount of session time for international calls.

� Intranet Charges: The amount charged for in-network calls.

� Intranet Duration: The amount of session time for in-network calls.

� Total Package: The total consumption of gift amount.


127

� Package Duration: The total consumption of Free Duration.

� Number of CDR: The total number of phone records.


128

2.8.1.22.8.1.22.8.1.22.8.1.2 GatewayGatewayGatewayGateway BillBillBillBill ReportReportReportReport


� Double-click <Navigation> → <Data Report> → <Bill Report> → <Gateway

Bill Report>


� Gateway ID: The unique ID of the device, used for the authentication of

dynamic gateways. For static gateways (usually relay gateways), the only

requirement is that their IDs do not conflict with one another.

� IP: The IP address of the gateway.

� Please refer to the descriptions in <Revenue Details Report> for further

instructions.


129

2.8.1.32.8.1.32.8.1.32.8.1.3 PhonePhonePhonePhone BillBillBillBill ReportReportReportReport


� Double-click <Navigation>→<Data Report>→<Bill Report>→<Phone Bill

Report>


� Phone Number: The number used as caller ID and the called number for

the terminal

� Account ID: The number of the account that the phone belongs to

� Billing type: Whether the caller or the called is charged

� Please refer to the descriptions in <Revenue Details Report> for further

instructions.


130

2.8.1.42.8.1.42.8.1.42.8.1.4 AccountAccountAccountAccount AreaAreaAreaArea ReportReportReportReport


� Double-click <Navigation> → <Data Report> → <Bill Report> → <Account

Area Report>


� See the descriptions in <Revenue Details Report>.


131

2.8.1.52.8.1.52.8.1.52.8.1.5 AccountAccountAccountAccount BalanceBalanceBalanceBalance ReportReportReportReport


� Double-click <Navigation> → <Data Report> → <Bill Report> → <Account

Balance Report>




132

2.8.22.8.22.8.22.8.2 CardsCardsCardsCards ReportReportReportReport

2.8.2.12.8.2.12.8.2.12.8.2.1 PhonePhonePhonePhone CardCardCardCard BillBillBillBill ReportReportReportReport


� Double-click <Navigation>→<Data Report>→<Cards Report>→<Phone

Card Bill Report>




133

2.8.2.22.8.2.22.8.2.22.8.2.2 BindBindBindBind NumberNumberNumberNumber BillBillBillBill ReportReportReportReport


� Double-click <Navigation>→<Data Report>→<Cards Report>→<Bind

Number Bill Report>




134

2.8.32.8.32.8.32.8.3 ClearingClearingClearingClearing ReportReportReportReport

2.8.3.12.8.3.12.8.3.12.8.3.1 AccountAccountAccountAccount ClearingClearingClearingClearing BalanceBalanceBalanceBalance ReportReportReportReport


� Double-click <Navigation>→<Data Report>→<Clearing Report>→

<Account Clearing Balance Report>




135

2.8.3.22.8.3.22.8.3.22.8.3.2 ClearingClearingClearingClearing-A-A-A-Accountccountccountccount DetailsDetailsDetailsDetails RRRReporteporteporteport



<Clearing-Account Details Report>




136

2.8.3.32.8.3.32.8.3.32.8.3.3 ClearingClearingClearingClearing-Gateway-Gateway-Gateway-Gateway DetailsDetailsDetailsDetails ReportReportReportReport



<Clearing-Gateway Details Report>




137

2.8.42.8.42.8.42.8.4 ReportReportReportReport ManagementManagementManagementManagement


� Double-click <Navigation>→<Data Report>→<Report Management>


� Date: Date of records in the report.

� Date of generation: The date when the report is generated.

� Operator: The operator that generated the report.

� Memo: Items included in the report.


� Double-click <Navigation>→<Data Report>→<Report Management>→

Right-click any record in it.

(* Select all reports of a certain day, or generate certain types of reports.)


138

2.92.92.92.9 CDRCDRCDRCDR AnalysisAnalysisAnalysisAnalysis

2.9.12.9.12.9.12.9.1 ConnectConnectConnectConnect AnalysisAnalysisAnalysisAnalysis


� Double-click <Navigation>→<CDR Analysis>→<Connect Analysis>

Session analysis shows the success rate of gateway connections. Rates for the

caller cases and the called ones can be analyzed separately.


139

2.9.22.9.22.9.22.9.2 InterruptInterruptInterruptInterrupt AnalysisAnalysisAnalysisAnalysis


� Double-click <Navigation>→<CDR Analysis>→<Interruption Analysis>

Session analysis summarizes the causes of interruptions. Ratios of different

causes can be analyzed for the caller cases and the called ones separately.


140

2.9.32.9.32.9.32.9.3 AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis


� Double-click <Navigation>→<CDR Analysis>→<Area Analysis>


141

2.9.42.9.42.9.42.9.4 CallCallCallCall DistributionDistributionDistributionDistribution


� Double-click <Navigation>→<CDR Analysis>→<Call Distribution>

Call distribution shows the pie chart illustrating the total number of calls in

each of the 24 hours every day.


142

2.9.52.9.52.9.52.9.5 HistoricalHistoricalHistoricalHistorical PerformancePerformancePerformancePerformance


� Double-click <Navigation>→<CDR Analysis>→<Historical Performance>

Historical performance shows the concurrent calls processed on any specified date

in history. Unsuccessful calls are not counted here, so the number shown in the

chart will be slight lower than that in reality.


143

2.9.62.9.62.9.62.9.6 GatewayGatewayGatewayGateway PerformancePerformancePerformancePerformance


� Double-click <Navigation>→<CDR Analysis>→<Gateway Performance>

� Gateway performance shows the concurrent calls processed by the

gateway on any specified date in history. Unsuccessful calls are not counted here,

so the number shown in the chart will be slight lower than that in reality.


144

2.9.72.9.72.9.72.9.7 PeriodPeriodPeriodPeriod ConnectConnectConnectConnect AnalysisAnalysisAnalysisAnalysis


� Double-click <Navigation>→<CDR Analysis>→<Period Connect Analysis>


145

2.9.82.9.82.9.82.9.8 GatewayGatewayGatewayGateway AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis

2.9.8.12.9.8.12.9.8.12.9.8.1 MappingMappingMappingMapping AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis


� Double-click <Navigation>→<CDR Analysis>→<Gateway Area Analysis>

→<Mapping Area Analysis>


146

2.9.8.22.9.8.22.9.8.22.9.8.2 RoutingRoutingRoutingRouting AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis



→<Routing Area Analysis>


147

2.9.8.32.9.8.32.9.8.32.9.8.3 CrossCrossCrossCross AreaAreaAreaArea AnalysisAnalysisAnalysisAnalysis



→<Cross Area Analysis>


148

2.102.102.102.10 CardsCardsCardsCards ManagementManagementManagementManagement

2.10.12.10.12.10.12.10.1 PhonePhonePhonePhone CardCardCardCard


� Double-click <Navigation>→<Card Management>→<Phone Card>


� Serial Number: The sequence number of activated cards. The initial

number can be specified by users.

� Management ID

� Card Number: The unique ID of a phone card. Card numbers of existing

cards cannot be modified.

� Password: The password used for authentication in recharge.

� Money Amount: The amount to be recharged.

� Overdraft Limit

� Billing Rate: The rate used for phone card.

� Package name: The name of the package used for phone card.

� Agent ID: The agent account specified in account binding for phone card.

� Lock Type: <No Lock> or <Locked>

� Sold

� Produce Time: The date when the card is created.

� Expiration Time: The date of expiration.


149

� Active(Day)

� Enable Date

� Memo: Descriptions of the card.

� User's Account ID: When used, the number of the account being

recharged.

� User's Account Name: When used, the name of the account being

recharged.

BatchBatchBatchBatch creationcreationcreationcreation ofofofof phonephonephonephone cardscardscardscards

� Number of Cards: The number of cards to be created.

� Type: Phone Card/Internet Phone Card

(* Internet Phone Card will auto create both Account and Phone.)

� Password Mode: Whether the cards being created have passwords.

� Begin Card Number: The initial card number of the cards.

� Password Length: The length of the passwords. Passwords are generated

automatically by the system.

� Money Amount: The amount to be recharged.

� Begin Serial Number: The initial sequence number of the cards. The last

sequence number will be automatically determined according to the number of

card to be created.

(* If the initial sequence number is left blank, it will be set to the number that is

one plus the largest sequence number activated up to now.)

� Card Number Prefix: The prefix number of the cards being created.

� Overdraft Limit

� Billing Rate: The rate used for phone cards.

� Package Name: The name of the package used for phone cards.

� Active(Day): How many days will account's expiry date be extended after

charging.

(*** Set 0 to use system default days, if the expiration date extension is

specified in <System Parameter>, the expiration date of an account will be

re-calculated accordingly after recharge.)

� Expire Time

� Lock Type

� Agent ID: The agent account specified in account binding for phone cards.

� Memo

(* Up to now, the card creation has not been completed yet. You can still

modify items, such as adding <Memo>. The creation will be completed after

clicking <Apply>.)


150

2.10.22.10.22.10.22.10.2 InuseInuseInuseInuse PhonePhonePhonePhone CardCardCardCard


� Double-click <Navigation>→<Card Management>→<Inuse Phone Card>

� Display cards that have been activated.


151

2.10.32.10.32.10.32.10.3 BindBindBindBind NumberNumberNumberNumber


� Double-click <Navigation>→<Card Management>→<Bind Number>


152

2.112.112.112.11 AlarmAlarmAlarmAlarm ManagementManagementManagementManagement

2.11.12.11.12.11.12.11.1 AlarmAlarmAlarmAlarm SettingSettingSettingSetting

2.11.1.12.11.1.12.11.1.12.11.1.1 SystemSystemSystemSystem AlarmAlarmAlarmAlarm


� Double-click <Navigation>→<Alarm Management>→<Alarm Setting>→

<System Alarm>


� Alarm Type

� Alarm Severity

� Upper

� Period

� Voice Alarm

� Voice Alarm Call Number


153

2.11.1.22.11.1.22.11.1.22.11.1.2 NetworkNetworkNetworkNetwork AlarmAlarmAlarmAlarm



<Network Alarm>


� Network Device

� Alarm Type

� Alarm Severity

� Upper

� Lower

� Period

� Voice Alarm



154

2.11.1.32.11.1.32.11.1.32.11.1.3 DiskDiskDiskDisk AlarmAlarmAlarmAlarm



<Disk Alarm>


� Device ID

� Alarm Type

� Alarm Severity

� Upper

� Period

� Voice Alarm



155

2.11.1.42.11.1.42.11.1.42.11.1.4 MappingMappingMappingMapping AlarmAlarmAlarmAlarm



<Mapping Alarm>


� Gateway ID

� Alarm Type

� Alarm Severity

� Upper

� Lower

� Period

� Voice Alarm



156

2.11.1.52.11.1.52.11.1.52.11.1.5 RoutingRoutingRoutingRouting AlarmAlarmAlarmAlarm



<Routing Alarm>


� Gateway ID

� Alarm Type

� Alarm Severity

� Upper

� Lower

� Period

� Voice Alarm



157

2.11.1.62.11.1.62.11.1.62.11.1.6 BalanceBalanceBalanceBalance AlarmAlarmAlarmAlarm



<Balance Alarm>


� Routing Settlement Account Name

� Alarm Type

� Alarm Severity

� Lower

� Voice Alarm



158

2.11.22.11.22.11.22.11.2 CurrentCurrentCurrentCurrent AlarmAlarmAlarmAlarm


� Double-click <Navigation>→<Alarm Management>→<Current Alarm>


� Alarm Severity

� Alarm Type

� Alarm Object

� Alarm Begin

� Alarm End

� Alarm Value

� Upper

� Lower

� ACK User

� ACK Time

� Memo


159

2.11.32.11.32.11.32.11.3 HistoryHistoryHistoryHistory AlarmAlarmAlarmAlarm


� Double-click <Navigation>→<Alarm Management>→<History Alarm>


� Alarm Severity

� Alarm Type

� Alarm Object

� Alarm Begin

� Alarm End

� Alarm Value

� Upper

� Lower

� ACK User

� ACK Time

� Memo

� Cleared User

� Cleared Time


160

2.122.122.122.12 SystemSystemSystemSystem ManagementManagementManagementManagement

2.12.12.12.12.12.12.12.1 UserUserUserUser ManagementManagementManagementManagement


� Double-click <Navigation> → <System Management> → <User

Management>


� Login Name: The ID used for login.

� User Password: The login password.

� User Name: The name of the user.

� User Type

� Administrator: Users with all authorizations.

� Operator: Users with certain authorizations for operations.

� Agent: Users that are only allow viewing the accounts, rate and service

packages.

� Authorization


161

� Users can specify interfaces and operations available for a

non-administrator user. All settings come into effect immediately.

� Authorization Template: Several templates for authorizations are

provided. Users can select a template and then tune the

configurations.

� Memo: Comments about the user

(* Users of the “agent” type who have the authorization to create users will

be able to see all the users they created in the table, while other users are invisible

to them. It is the same when they specify the availability of rates, packages, and

accounts to other users.)


162

2.12.22.12.22.12.22.12.2 SystemSystemSystemSystem LogLogLogLog


� Double-click <Navigation>→<System Management>→<System Log>

Log of user operations will be shown.


163

2.12.32.12.32.12.32.12.3 SystemSystemSystemSystem ParamParamParamParametereteretereter


� Double-click <Navigation> → <System Management> → <System

Parameter>

1. The number of days added to the expiration date after a positive amount of

money is recharged into the account. (Range: 1 – 3650 days)

2. Free calls (The numbers that can be called free of charge), e.g. if the first

access of a dial-up user is not charged, the access number can be specified here.

3. Reports generation: Enable or disable the automatic generation of various

reports.

4. Prohibited time period for call list query: Specify time periods during which

users can not query their call lists. (Format: 18, 19, 20, 21, 22, 23).


164

2.12.42.12.42.12.42.12.4 SystemSystemSystemSystem InformationInformationInformationInformation


� Double-click <Navigation> → <System Management> → <System

Information>


165

2.12.52.12.52.12.52.12.5 DataDataDataData MMMMaintenanceaintenanceaintenanceaintenance


� Double-click <Navigation> → <System Management> → <Data

Maintenance>


� Clear call records

� Delete call records in specified time period (including the boundary)

� Data backup

� Backup Non-CDR Data: Backup all the data except the CDRs.

� Backup CDR: Login the Linux server with SSH tools, enter the path

“/var/lib/mysql/vos3000db” and backup the CDRs. For example, to

back up the CDRs in May 2010, copy the files “e_cdr_201005*”.

(* To back up the whole system data, simply back up all the files in the path

“/var/lib/mysql/vos3000db”)


166

2.12.62.12.62.12.62.12.6 OnlineOnlineOnlineOnline UserUserUserUser


� Double-click <Navigation>→<System Management>→<Online User>

All the users currently logged in will be shown.


167

2.132.132.132.13 NumberNumberNumberNumber ManagementManagementManagementManagement

2.13.12.13.12.13.12.13.1 NumberNumberNumberNumber SectionSectionSectionSection QueryQueryQueryQuery


� Double-click <Navigation>→<Number Management>→<Number Section

Query>

The number segments currently used and unused will be shown to facilitate

number segment management and allocation.


168

2.13.22.13.22.13.22.13.2 MobileMobileMobileMobile AreaAreaAreaArea


� Double-click <Navigation>→<Number Management>→<Mobile Area>


169

2.13.32.13.32.13.32.13.3 CityCityCityCity CodeCodeCodeCode


� Double-click <Navigation>→<Number Management>→<City Code>


170

2.13.42.13.42.13.42.13.4 AreaAreaAreaArea InformationInformationInformationInformation


� Double-click <Navigation> → <Number Management> → <Area

Information>


171

2.13.52.13.52.13.52.13.5 NumberNumberNumberNumber TransformTransformTransformTransform


� Double-click <Navigation> → <Number Management> → <Number

Transform>


172

2.13.62.13.62.13.62.13.6 CallerCallerCallerCaller ListListListList


� Double-click <Navigation>→<Number Management>→<Caller List>


173

2.13.72.13.72.13.72.13.7 CalleeCalleeCalleeCallee ListListListList


� Double-click <Navigation>→<Number Management>→<Callee List>

Chapter 3: Supplement

174

3333 SupplementSupplementSupplementSupplement

3.13.13.13.1 FiltersFiltersFiltersFiltersThe wildcard characters “*” and “?” can be used to specify filter criteria. For

example, the filter criterion “800*” indicates all strings starting with “800”, and

the filter criterion “888??000” represents all 7-digit strings that start with “888”

and end with “00”.

The time of filter criteria in CDR and related spreadsheets can be specified

according to either <Beginning of the call> or <End of the call>. When <Beginning

of the call> is specified, then calls started in the specified time span will be matched.

Otherwise, calls ended in the specified time span will be matched. Usually,

operators use the time of the <End of the call> to classify calls.

3.23.23.23.2 ShortcutsShortcutsShortcutsShortcutsF5: Enable filtering

CTRL + C: Copy the selected table cells

ALT + F: Open <Rate Management>

ALT + K: Open <Shortcuts>

ALT + S: Open <Package Management>

ALT + D: Open <Mapping Gateway>

ALT + G: Open <Routing Gateway>

ALT + C: Open <Account Management>

ALT + P: Open <Phone Management>

ALT + A: Open <Current Call>

ALT + H: Open <CDR>

ALT + U: Open <User Management>

ALT + L: Open <System Log>

3.33.33.33.3 CellCellCellCell ColorsColorsColorsColorsColorsColorsColorsColors ofofofof TableTableTableTable CellCellCellCell

White: Normal

: To be added after clicking the “apply” button

: To be modified after clicking the “apply” button

: To be deleted after clicking the “apply” button

: Selected

: Operation failed

ColorsColorsColorsColors ofofofof GatewayGatewayGatewayGateway TableTableTableTable CellCellCellCell

: Bar outgoing/incoming calls

: Bar all calls


175

: Conflict IP address configurations for mapping gateways

ColorsColorsColorsColors ofofofof AccountAccountAccountAccount TableTableTableTable CellCellCellCell

: Insufficient balance

: Account terminated


176

3.43.43.43.4 RewriteRewriteRewriteRewrite RulesRulesRulesRulesFind what: The prefix to be found

Replace with: The prefix to be replaced with

The following are examples of substitutions:Findwhat

Replacewith

Number beforesubstitution

Number aftersubstitution Memo

0 0 02584316146 02584316146 No substitution

010 025 01012345678 02512345678

025 02584316146 84316146 The prefix “025” removed

* 025* 117 025117 Add “025” to every number

025* 010 02584316146 010Replace all numbers starting

with “025” with “010”

025* 010* 02584316146 01002584316146

* 02584316146This rule clears off all

numbers

* 12345678 02584316146 12345678Replace all numbers with

“12345678”

025*8008100-80

0812102584316146

8008100 or

8008101 or …

The substituted number can be

any one between “8008100” and“8008121”

*12345?78 02584316146

12345178 or

12345278 or …

“?” will be replaced with a

digit randomly generated by

the system

*

12345678;

8008100-80

08121;

12345?78

02584316146

12345678, or any

number between

8008100 and

8008121, or

12345?78 (“?”can be any

digit)

One of the three substitution

targets will picked at random

(with uniform probability),

and substitution will be

performed accord to that.

0??8

4318431 02584316146 84316146

There can be any two digits

placed in between the “0” and

“8” in the original prefix

Multiple substitution targets can be specified, separated by the symbol “;”.

When the symbol “?” exists in the substitution targets, each “?” will be

replaced by randomly generated digit. The “?” can occur more than once in the

target pattern.

When multiple Rewrite Rules exist, the longest matching pattern will be

selected. For example, if there are two Rewrite Rules: one replaces “0” with “0”,

while the other replaces “010” with “025”, then the number “01012345678”

will be replaced with “02512345678” (since “010” is longer than “0”). The

pattern “*” has the lowest priority and will only be matched when there are no


177

other matching patterns.


178

3.53.53.53.5 ParameterParameterParameterParameter SpecificationSpecificationSpecificationSpecification

3.5.13.5.13.5.13.5.1 SoftSoftSoftSoft SwitchSwitchSwitchSwitch ParameterParameterParameterParameter

3.5.1.13.5.1.13.5.1.13.5.1.1 H323H323H323H323 ParameterParameterParameterParameter SettingsSettingsSettingsSettings

SS_H245PORTH245 Port Range

Use, to separate begin port and end port.

SS_H323DEFAULTNUMBERINGPLAN

Default Q.931 NumberingPlan

This value will be used when routing gateway set

Default as Q.931 NumberingPlan value.

SS_H323DEFAULTNUMBERTYPE

Default Q.931 NumberType


Default as Q.931 NumberType value.

Some system and device need special

NumberingPlan and NumberType value to make call.

SS_H323DEFAULTPROGRESSINDICATOR

Default Q.931 ProgressIndicator


Default as Q.931 ProgressIndicator value.

Some system and device need special

PorgressIndicator value to play ring-back tone.

SS_H323DTMFMETHOD

Default H323 DTMF Send Mode

When sending DTMF to callee, if "DTMF Send(H323)"

is Auto and Soft Switch failed to get callee's

DTMF capability set, this mode will be used.


179

3.5.1.23.5.1.23.5.1.23.5.1.2 SIPSIPSIPSIP ParameterParameterParameterParameter SettingsSettingsSettingsSettings

SS_SIPAUTHENTICATIONCODE

Return Code for SIP Auth-Failure(Terminal

Registration Failed or Call Authentication

Failure)

SS_SIPAUTHENTICATIONRETRY

Retry times for SIP Auth-Failure

If authentication exceeded the retry times, Soft

Switch will reject the call.

SS_SIPAUTHENTICATIONTIMEOUT

Time for SIP Authentication

If caller failed to get authentication within

the time, Soft Switch will reject the call.

SS_SIPNOTIMERMAXSESSIONTIME

Maximum Conversation Time for Non-TIMER SIP

Caller

If SIP caller doesn't support "timer", soft

switch will stop the call when the time is up.

SS_SIPREGISTEREXPIRESIP Registration Expiration Time to Other

Server(seconds) 20-7200

SS_SIPREGISTERRETRYDELAYResend Interval for SIP Registration when

Failed(Second) 30--600

SS_SIPSENDRETRY Times of Resend SIP Message

SS_SIPRESENDINTERVAL

Resend SIP Message Interval (Second)

If got no response or confirm within the time,

Soft Switch will resend SIP message.

If exceeded the retry times, Soft Switch will

stop sending and regard as call failure, then try

another gateway or hangup.

SS_SIPSESSIONTIMEOUTEARLYHANGUPSIP Timer no reinvite (update) Early

Hang up(Second) 0--60

SS_SIPSESSIONTTL

Detecting SIP Connected Status Interval(Second)

If SIP caller supports "session-timer", within

the time Soft Switch will detect connect status

according to the retry times.

If got no confirm message, Soft Switch will

regard as call finish, then hang up.

SS_SIPSESSIONUPDATESEGMENT SIP Timer reinvite (update) Interval 2--10

SS_SIPUSERMAXERRORS Maximum Error Times when Register 1-999

SS_SIPUSERMINCALLPDD Minimum Connect Delay when Register 0-10000


180

3.5.1.33.5.1.33.5.1.33.5.1.3 SystemSystemSystemSystem ParameterParameterParameterParameter

SS_ACCOUNTINDICATIONMETHOD Insufficient Balance Alarm Mode

SS_ACCOUNTINDICATIONMONEYInsufficient Balance Alarm Threshold

1-99999

SS_ACCOUNTINDICATIONTIMEInsufficient Remaining Duration Alarm

Threshold(Minute) 1-100000

SS_CALLFAILEDINDICATIONENABLE Prompt Phone Call Failed

SS_CALLFORWARDUSINGORIGINALCALLERUse the Original Caller as Forward Display

Number

SS_CALLREMAINTIMEINDICATIONBOUNDARYTime of Prompt Phone Remaining

Duration(Minute) 1--60

SS_CALLREMAINTIMEINDICATIONENABLE Prompt Phone Remaining Duration

SS_CALLREPORTIP Call State Notify Address

SS_CALLREPORTPORT

Call State Notify Port

Soft Switch will send each call's state

(Ring/ Connect/ Hang up) to the IP and PORT.

If IP is empty or PORT is 0, notify won't be

send.

SS_CALLREPORTRETRY Call State Notify Retry Times

SS_CALLREPORTRETRYINTERVAL

Call State Notify Retry Interval(Second)

If got no response within retry interval,

Soft Switch will resend notice.

If exceeded the retry times, Soft Switch will

stop sending notice.

SS_CALLTRANSFERENTRYKEY

Start Button for Call Transfer

After call connection, callee can press the

key to enter the transfer number.

SS_CALLTRANSFERDIALKEY

Dial Button for Call Transfer

When in the transfer state, after enter the

transfer number, callee press this key to

transfer the call.

SS_CALLTRANSFERDTMFTIMEOUT

Waiting time for Automatic Call

Transfer(Second)

When in the transfer state, after enter the

transfer number, call will be automatically

transferred, if the DIAL key is not pressed

by the callee.

SS_CALLTRANSFERENTRYKEY Start Button for Call Transfer

SS_CALLTRANSFERTRANSMITRINGTONE

Send Color Ringback Tone when Call Transfer

If ON and new callee has color ring, system

will send the ring to caller.

If OFF, system won't send new callee's color

ring, just wait for connecting the callee.

SS_CDRRECORDILLEGALCALL

Record Illegal Call

If OFF, unauthorized calls(phone or gateway

not exist) won't make CDR.

If ON, all calls will make CDR.

SS_CDRRECORDNONCONNECTWhen saving CDR as TXT, contains CDR, which

holdtime is 0s.


181

If ON, CDR with 0 holdtime will be written

into file.

If OFF, all CDR will be written into file.

SS_CDRRECORDTOFILE

Save CDR as TXT

If ON, Soft Switch will save CDR as text file

in installation directory (Default:

/usr/kunshi/mbx3000/cdr), name format

"2009100101.txt", one file per hour.

SS_CONFERENCEIP Conference IP, separated by commas

SS_CONFERENCEKEY Key to Enter Conference

SS_CONFERENCEPORT Conference Port 1-65535

SS_DEFAULT_LOCALIP Default Local Address

SS_DTMFTIMEOUTWaiting time for Automatic Call Transfer

2-20

SS_ENABLEMOBILEAREAAPPEND

Automatically Add Area Code for Mobile

If ON, <Routing Gateway> → <Additional

Settings>→<Routing Settings>→

<Automatically Add Area Code for Mobile>

will take effect.

If OFF, above settings will be disabled.

SS_ENDPOINTEXPIRE

Terminal Registration Expiry Time(Second)

After registration, if no lightweight

registration message is received within the

time, Soft Switch will regard as terminal not

on-line.

SS_ENDPOINTREGISTERREPLACEAllow replace the current registered users

when terminal registration.

SS_ENDPOINTREGISTERRETRYMax retry times when terminal registration.

0-999

SS_ENDPOINTREGISTERSUSPENDDisable duration after exceed retry times

for when terminal registration. 60-3600

SS_ENDPOINTTIMETOLIVE

Interval for Lightweight Registration of

Terminal (Second)

After registration, Soft Switch will send

response packet, which include the

re-register time interval.

SS_GATEWAYACDRESERVETIMELength for Routing Gateway's ACD

Routing(Second) 300--86400

SS_GATEWAYACDRESERVETIMESEPARATESection for Routing Gateway's ACD

Routing(Calculated as the Step Size) 5--24

SS_GATEWAYASRROUTESORTCONFIG Position for Routing Gateway's ASR Routing

SS_GATEWAYASRROUTETIMELength for Routing Gateway's ASR

Routing(Second) 300--86400

SS_GATEWAYASRROUTETIMESEPARATESection for Routing Gateway's ASR

Routing(Calculated as the Step Size) 5--24

SS_GATEWAYFEERATEROUTEBEFOREASR Rate Routing priority over ASR Routing

SS_GATEWAYFEERATEROUTESORTCONFIG Position for Routing Gateway's Rate Routing

SS_GATEWAY_AUTOSWITCH_LIMIT Times limit for Routing Gateway Auto-Switch

SS_GCINTERVALInterval for Clean Useless Data of

Soft Switch(Second)


182

SS_LOCALRINGINGFILE

Local Ring Name

The name of phone's local ring file.

This file must in the server's voice

directory without language directory.

SS_MAXCALLDURATIONMax Conversation Limitation(Second)

1--86399

SS_MEDIACHECKTIMEOUTNo Media Data Hang Up Duration(Minute)

1--120

SS_MEDIAPROXYBEHINDNAT

Forward Voice for Registered Terminals using

NAT

On: Server will forward terminal's media,

which registered in LAN.

SS_MEDIAPROXYBETWEENNETForward Voice for Calls between Different

Networks

SS_MEDIAPROXYMODE

Media Proxy

Auto: Use phone or gateway's settings.

On: Forward all calls' media ignore phone or

gateway's settings.

Off: Do not forward any call's media; ignore

phone or gateway's settings.

SS_MEDIAPROXYRTPPORTRTP Port for Forwarding Voice

Use, to separate the start and end port.

SS_MEDIAPROXYRTPPORTRTP Port for Forwarding Voice, use Comma to

Separate the Start and End port

SS_MEDIAPROXYSAMENATForward RTP for Registered Terminals in the

same NAT

SS_MOBILEE164LENGTH

Length limit for Mobile Number

Separated by , (Maximum 31), use 0 for allow

all the length.

When routing gateway enables caller number

restriction or callee number restriction,

this will be used to restrict mobile number.

SS_NONSTANDARDPREFIX

Non Standard E164 Prefix

Separated by ,.

When routing gateway enables <Automatically

Add Area Code for Mobile> or caller/callee

number restriction, Soft Switch will remove

non standard e164 prefix first, then add area

code and check number.

SS_REPLYUNAUTHORIZED

Respond to Unauthorized Registration or Call

Off: When number not exists or illegal call,

Soft Switch won't send register failed

message.

SS_REGISTERTRACEMAXSIZERegistration Track Maximum Data Size(MB)

1-20

SS_REPLYUNAUTHORIZED

Respond to Unauthorized Registration or Call

Off: When number not exists or illegal call,

Soft Switch won't send register failed

message.

SS_TCPCLOSERESET Close TCP connection in Direct Reset mode.


183

On: Send TCP RST directly to close TCP

connection.

Off: Send FIN to close TCP connection

normally.

(*** For high concurrency, use RST to close

TCP connection can get better performance.)

SS_TIMEOUTCALLFORWARDNRTime for Call Forwarding, When No

Reply(Second)

SS_TIMEOUTPHONEHANGUP Time for Hang Up, When No Reply(Second)

SS_TRACEFILELENGTHSize of Debug File(KB)

If exceeded, the file will be over written.

SS_TRACEMASK

Set Display of Debug Information

For Technical Support only.

Type:

ERROR – Error Information

WARNING – Warning Information

SIPMESSAGE – SIP Registration Message

H323RAS – H323 Registration Message

SS_TRACETOFILE

Output Debug Information into File

On: Record Soft Switch debug information in

installation directory (Default:

/usr/kunshi/mbx3000/log) from log_0 to

log_9.

SS_UNBOUNDINDICATIONENABLE Prompt whether the Phone Card is Binded

SS_VALUEADDEDSERVICEIP Value Added Server IP

SS_VALUEADDEDSERVICEPORT Value Added Server Port 1-65535


184

3.5.23.5.23.5.23.5.2 IVRIVRIVRIVR ParameterParameterParameterParameter

3.5.2.13.5.2.13.5.2.13.5.2.1 CommonCommonCommonCommon ParameterParameterParameterParameterIVR_CODECPREFORDER Voice Codecs Priority

IVR_DEFAULTERRORAUDIO Default Error Message Voice

IVR_DEFAULTLANGUAGE

When audio service's language not specified or

bind language is empty, this language will be

used.

IVR_ENABLEPARSEINBAND Inband Dtmf Analysis

IVR_PARSEDTMFMODE Dtmf Analysis Mode

IVR_RINGINGTIMEOUTMaximum alerting time for calling IVR and IVR

call out when no reply. (Second) 10--600

IVR_RTPPORT Media Port Range

IVR_SETUPTIMEOUT

Maximum time for SETUP signaling when IVR call

out, if no Ringing is received, IVR will hangup

the call.

IVR_SIPNOTIMERMAXSESSIONTIMEMaximum Conversation Time for Non-Timer SIP

Caller. 600-14400

IVR_SIPRESENDINTERVAL Interval for Resend SIP Message(seconds) 3-60

IVR_SIPSENDRETRY Times of Resend SIP Message. 0-10

IVR_SIPSESSIONRETRYRetry Times for Detecting SIP Connected Status

3-10

IVR_SIPSESSIONTTLInterval for Detecting SIP Connected

Status(seconds) 90-14400

IVR_SOFTSWITCHIPADDRESS IP of Soft Switch

IVR_SOFTSWITCHSIPPORT Port of SIP SoftSwitch 1-65535

IVR_SSAVAILABLEIP Access IP List, separated by commas

IVR_TRACEFILESIZESize of SoftSwitch's Debug File(KB)

4096-4096000

IVR_TRACEMASK Set Display of Debug Information

IVR_TRACETOFILE Output Debug Information into File


185

3.5.2.23.5.2.23.5.2.23.5.2.2 Direct/CallbackDirect/CallbackDirect/CallbackDirect/Callback DeviceDeviceDeviceDevice ParameterParameterParameterParameterIVR_CALLREPORTIP Call State Notify Address

IVR_CALLREPORTPORT Call State Notify Port 1-65535

IVR_CALLREPORTRETRY Call State Notify Retry Times 0-10

IVR_CALLREPORTRETRYINTERVAL Call State Notify Retry Interval 3-60

IVR_ENABLECARDLINERESTRICT

Restrict on phone card's concurrency.

On: To let only one concurrency for each phone

card, when using IVR.

IVR_SHORTE164AUTORECORDENABLE Auto Save Number Function

IVR_SHORTE164AUTORECORDLENGTH Auto Save Number Suffix 1-10

IVR_SHORTE164AUTORECORDMAXNUMBER Auto Save Number Amount 1-10


186

3.5.2.33.5.2.33.5.2.33.5.2.3 IPIPIPIP PBXPBXPBXPBX DeviceDeviceDeviceDevice ParameterParameterParameterParameterIVR_CALLREPORTIP Call State Notify Address

IVR_CALLREPORTPORT Call State Notify Port 1-65535

IVR_CALLREPORTRETRY Call State Notify Retry Times 0-10

IVR_CALLREPORTRETRYINTERVAL Call State Notify Retry Interval 3-60

IVR_VOICEMAILEXPIREDAY Voice Mail Preservation Days 1-31

IVR_VOICEMAILMAXNUMBER Voice Mail Max Items 1-30

IVR_VOICEMAILMAXTIME Voice Mail Recording Length(seconds) 30-300

IVR_VOICEMAILWELCOME Default Audio for Voice Mail Access


187

3.5.2.43.5.2.43.5.2.43.5.2.4 ConferenceConferenceConferenceConference DeviceDeviceDeviceDevice ParameterParameterParameterParameterCONFERENCE_ENABLENOISEREDUCTION Denoise

CONFERENCE_KEEPTIMEWITHOUTHOST Sustainable time after host leaving. 0-7200

CONFERENCE_MAXTEMPORARYMEMBERMember limitation of each temporary conference.

0-500

CONFERENCE_MAXTEMPORARYROOMMember limitation of temporary conferences.

0-500


188

3.5.2.53.5.2.53.5.2.53.5.2.5 ValueValueValueValue AddedAddedAddedAdded DeviceDeviceDeviceDevice ParameterParameterParameterParameterIVR_ALARMCALLERE164 Voice Alarm Caller Number

IVR_ALARMCONFIRMKEY Voice Alarm Confirm Key

IVR_ALARMPERIOD Voice Alarm Period(minutes) 5-60

IVR_ALARMPREAUDIO Voice Alarm Pre-Prompt Audio

IVR_ALARMRETRY Voice Alarm Retry Times 0-10

IVR_ALARMRETRYINTERVAL Voice Alarm Retry Interval 10-300

IVR_VOICEMAILEXPIREDAY Voice Mail Preservation Days 1-31

IVR_VOICEMAILMAXNUMBER Voice Mail Max Items 1-30

IVR_VOICEMAILMAXTIME Voice Mail Recording Length(seconds) 30-300

IVR_VOICEMAILWELCOME Default Audio for Voice Mail Access


189

3.5.33.5.33.5.33.5.3 SystemSystemSystemSystem ParameterParameterParameterParameter

SERVER_ACCOUNTEXPIREDELAYAFTERPA

YMENT

After payment (include phone card pay), if

amount > 0, the account's expiry date will

extend many days since the payment date.

SERVER_ACCOUNTEXPIRENORMALACTIVA

TIONDISCOUNT

Deduct Original Amount Percent, when Normal

Recharge to Expired Account(%) 0--100

SERVER_ACCOUNTEXPIRENORMALACTIVA

TIONFEE

Deduct Fee per Day, when Normal Recharge to

Expired Account(Dollar) 0--10000000

SERVER_ACCOUNTEXPIREPHONECARDACT

IVATIONDISCOUNT

Deduct Original Amount Percent, when Recharge

using Phone Card to Expired Account(%) 0--100

SERVER_ACCOUNTEXPIREPHONECARDACT

IVATIONFEE

Deduct Fee per Day, when Recharge using Phone

Card to Expired Account(Dollar) 0.0--10000000

SERVER_ALARM_DISABLE Alarm Suppression

SERVER_ALARM_E164S Voice Alarm Call Number

SERVER_ALARM_EMAIL Alarm E-Mail Address

SERVER_ALARM_EMAIL_DELAY Delay of E-Mail Alarm 60-7200

SERVER_ALARM_ENABLE_EMAIL E-Mail Alarm

SERVER_ALARM_ENABLE_VOICE Voice Alarm

SERVER_CDRMAXQUERYDAYINTERVALMaximum Interval for CDR Inquiry(Day)

This will affect all CDR query operation.

SERVER_CDRMINTIME

If hold time <= this value, system won't bill.

If hold time > this value, system will billing

as normal and fee time will include this value.

SERVER_CDRQUERYDENYTIME

No CDR Query Time(24 hour)

Example: 18,20 means from 18:00 to 19:00 and

20:00 to 21:00 cannot query CDR.

SERVER_CDRRECORDEZEROHOLDTIMEOn: Record CDR with 0 hold time.

Off: Don't record CDR with 0 hold time.

SERVER_CUSTOMERALARMMONEY

When account's balance lower than this value,

the line will become pink in the <Account

Management>.

SERVER_DATABASEVERSION Version of Database Table Structure

SERVER_DNSUPDATEINTERVAL Domain Update Cycle 300--86400

SERVER_FORWARDBILLINGPREFIX Call Transfer Billing Prefix

SERVER_GATEWAYCHATSIZE Default Gateway Number in Gateway Chart 1--50

SERVER_GATEWAYROUTEPREFIX

Additional Routing Prefix

Example: 88,99 means when callee is 88123 or

99123, CDR will be charged as 123.

SERVER_HOLDTIMEPRECISION Charged Duration Precision 0--3

SERVER_IPPBX_DEFAULTLANGUAGE Default Language of IP PBX Service

SERVER_MAXCDRPENDINGLISTSIZE

Non-editable.

If server cannot process CDR in time, when the

number of unprocessed CDR reaches this value,

system will enter safe status and reduce call

performance.

SERVER_MAX_OBJECT_SIZE Capacity of System Space(thousands) 150-100000

SERVER_MONEYPRECISION Amount Display Precision 2--7

SERVER_NOCDRE164SCallees in this part will be Toll-free and not

make CDRs.


190

SERVER_PASSWORDLENGTH Default Length of Password 1--12

SERVER_PHONECARDPAYRELATETOAGENT

Charge Agent Accounts, which Use Lower Rate, at

the same time, when customers use Phone Card to

do charge.

SERVER_PHONECARD_AUTO_UNBIND_HOU

RINDAY

Checking Time for Phonecard Account Automatic

Unbind 0--23

SERVER_PHONECARD_AUTO_UNBIND_REM

AIN_MONEYRemain Money for Phonecard Automatic Unbind

SERVER_QUERYMAXONEPAGESIZE

Maximum Number of Data per Page

Maximum value of

SERVER_QUERYONEPAGESIZE

SERVER_QUERYMAXSIZE

Data Query Limit

If query item exceeded this value, data won't

be sent and user will get message "Too many

Data, please adjust filters to retry".

SERVER_QUERYONEPAGESIZE Number of Data per Page(Item)

SERVER_REPORTCLEARINGCUSTOMERFEE Auto Generate Settle-Account Details Report

SERVER_REPORTCLEARINGCUSTOMERIOAuto Generate Account Settlement Balance

Report

SERVER_REPORTCLEARINGGATEWAYFEE Auto Generate Settle-Gateway Details Report

SERVER_REPORTCUSTOMERFEE Auto Generate Revenue Details Report

SERVER_REPORTCUSTOMERIO Auto Generate Account Balance Report

SERVER_REPORTCUSTOMERLOCATIONFEE Auto Generate Account Area Detail Report

SERVER_REPORTGATEWAYFEE Auto Generate Gateway Bill Report

SERVER_REPORTPHONECARDE164FEE Auto Generate Bind Number Bill Report

SERVER_REPORTPHONECARDFEE Auto Generate Phone Card Bill Report

SERVER_REPORTPHONEFEE Auto Generate Phone Bill Report

SERVER_SERVICEE164SCallees in this part will be Toll-free and

make CDRs.

SERVER_SMTPECUSTOMEREMAILSend Account Consumption Email

Automatically

SERVER_SMTPFROM SMTP Domain Name

SERVER_SMTPSERVER SMTP Server IP

SERVER_SUPPORTEXPIRENOTIFY Technical Support Expire Reminder

SERVER_TRACEFILELENGTHSize of Debug File(KB)

If exceeded, the file will be over written.

SERVER_TRACEMASKSet Display of Debug Information, for Technical

Support only.

SERVER_TRACETOFILEOutput Debug Information into File, for

Technical Support only.

WEB_PHONEBOOKCALLBACKACCESSNUMBE

R_CARD

Access Number for Web Phonebook billing by

Phone Card

WEB_PHONEBOOKCALLBACKACCESSNUMBE

R_PHONE

Access Number for Web Phonebook billing by

Phone Number


191

3.63.63.63.6 CallCallCallCall TrackTrackTrackTrack


� Click <System>→<Call Track>


� Trace Length: The capture length of CALLFLOW, above the time, capture

will stop.

� File Size Limit: The size of CALLFLOW file, when above, file will be

overwritten.


192

Possible causes for call termination

3.6.13.6.13.6.13.6.1 TerminationsTerminationsTerminationsTerminations causedcausedcausedcaused bybybyby thethethethe serverserverserverserverTerminations caused by the server are all defined by VOS3000. For any

questions related to this kind of causes, please consult your system supplier.

Following are the causes of this kind:

� Response timeout: The called did not answer the phone before the timeout

limit was reached. The timeout limit can be set either by the “Alerting” signal of

Routing Gateway (when the call is processed through Routing Gateway) or by the

“SS_TIMEOUTPHONEHANGUP” parameter in the Soft Switch system (when the

call is directed to a phone)

� Protocol limit: The server cannot process this type of protocol

� Connection timeout: No response to the SIP message was received after

specified number of trials. The maximal number of trials can be specified by the

“SS_SIPRESENDINTERVAL” and “SS_SIPSENDRETRY” parameters in the Soft

Switch system.

� Busy: The number being called is busy.

� Account locked: The account is disabled. It may also due to the lockdown

of its agent account.

� Session timeout: The caller or the called supports the SIP Timer protocol,

yet it has not received the updating signal within a time limit; or, neither does the

caller nor the called support the SIP Timer protocol, yet the session time exceeded

the value specified by the system parameter

SS_SIPNOTIMERMAXSESSIONTIME”.

� Caller’s number restricted: The length of the caller’s number exceeds

the length specified by the system parameter “SS_CALLERALLOWLENGTH”.

� Called number restricted: The length of the called number exceeds the

length specified by the system parameter “SS_CALLERALLOWLENGTH”.

� Proceeding timeout: No response is received from the server within the

time limit. The time limit can be specified by the “Setup” and “Callproceeding”

parameters in the routing gateway.

� Caller’s number prefix restricted: The mapping gateway does not accept

the caller’s number prefix.

� Unregistered: The terminal is not register, and is not allowed to make the

call.

� Called number locked: The called is currently locked.

� Called number prefix restricted: The gateway for the caller or the called

gateway does not accept the called number prefix.

� Caller locked: The caller is currently locked.


193

� Connection establishment timeout: The connection is not established

within the timeout limit set by the mapping gateway. The time limit can be changed

by setting the proceeding timeout parameter in the mapping gateway.

� Account expired: The account is expired.

� Connection limit exceeded: The maximum number of outgoing calls is

reached. The maximum number can be specified in the system.

� Forcible hang-up: The server disconnected the session, usually because the

client chose to end the session in their user interface.

� Account disabled: The account is currently disabled. Please check the

status of the account it belongs to.

� The called not online: There is no appropriate device to accept this call. For

example, there is no matching routing gateway.

� No-answer forwarding by the caller: The caller has set the no-answer

forwarding

� Timed forwarding: The call matches the timed forwarding criteria specified

in the phone management settings.

� On-busy forwarding: The call matches the on-busy forwarding criteria

specified in the phone management settings.

� No-answer forwarding by the called: The call matches the no-answer

forwarding criteria specified in the phone management settings.

� Forwarding loop: Due to the wrong configuration of users, the forwarding

route has loops.

� Call forwarding by the called: The call matches the call forwarding criteria

specified in the phone management settings.

� Do-not-disturb from the called: The called is in the do-not-disturb status

� Session closed by the called: The called did not send the hang-up signal,

but disconnected the TCP connection

� Session closed by the caller: The caller did not send the hang-up signal, but

disconnected the TCP connection

� Illegal call: The call comes from an unauthorized IP address and the

caller’s number is not registered in the system.

� No matching rate: There is no rate that matches this call.

� No matching account: There is no account to bill this call.

� Insufficient balance: The account has insufficient balance

� Call restriction: The call is prevented by restrictions (such as <International

call>) set by the phone or the gateway.

� Hang-up by the called: The hang-up signal comes from the called.

� Hang-up by the caller: The hang-up signal comes from the caller.


194

3.6.23.6.23.6.23.6.2 TerminationsTerminationsTerminationsTerminations causedcausedcausedcaused bybybyby VoIPVoIPVoIPVoIP devicesdevicesdevicesdevicesTerminations caused by devices are defined by device manufacturers. Please

consult the manufacturers for detailed information about these causes.

3.6.2.13.6.2.13.6.2.13.6.2.1 H323H323H323H323 devicesdevicesdevicesdevices

UnknownCauseIE

UnallocatedNumber

NoRouteToNetwork

NoRouteToDestination

SendSpecialTone

MisdialledTrunkPrefix

ChannelUnacceptable

CallAwarded

Preemption

PreemptionCircuitReserved

NormalCallClearing

UserBusy

NoResponse

NoAnswer

SubscriberAbsent

CallRejected

NumberChanged

Redirection

ExchangeRoutingError

NonSelectedUserClearing

DestinationOutOfOrder

InvalidNumberFormat

FacilityRejected

StatusEnquiryResponse

NormalUnspecified

NoCircuitChannelAvailable

CallQueued

NetworkOutOfOrder

FrameModeOOS

FrameModeOperational

TemporaryFailure

Congestion

AccessInformationDiscarded

RequestedCircuitNotAvailable


195

PrecedenceCallBlocked

ResourceUnavailable

QoSNotAvailable

RequestedFacilityNotSubscribed

OutgoingCallsBarred

OutgoingCallsBarredInCUG

IncomingCallsBarred

IncomingCallsBarredInCUG

BearerCapNotAuthorised

BearerCapNotPresentlyAvailable

InconsistentOutgoingIE

ServiceOptionNotAvailable

BearerCapNotImplemented

ChannelTypeNotImplemented

RequestedFacilityNotImplemented

OnlyRestrictedDigitalBearerCapAvailable

ServiceOrOptionNotImplemented

InvalidCallReference

IdentifiedChannelNonExistent

CallIdentifyNotSuspendedCall

CallIdentifyInUse

NoCallSuspended

ClearedRequestedCallIdentity

UserNotInCUG

IncompatibleDestination

NonexistentCUG

InvalidTransitNetwork

InvalidMessageUnspecified

MandatoryIEMissing

MessageTypeNonexistent

MessageNotCompatible

IENonExistantOrNotImplemented

InvalidIEContents

MessageNotCompatibleWithCallState

TimerExpiry

ParameterNonexistent

UnrecognisedParamaterDiscarded

ProtocolErrorUnspecified


196

InterworkingUnspecified

ENDREASON128=ErrorInCauseIE


197

3.6.2.23.6.2.23.6.2.23.6.2.2 SIPSIPSIPSIP devicesdevicesdevicesdevices

Multiple Choices

Moved Permanently

Moved Temporarily

Use Proxy

Alternative Service

Bad Request

Unauthorized

Payment Required

Forbidden

Not Found

Method not Allowed

Not Acceptable

Proxy authentication Required

Request Timeout

Gone

Request Entity Too Large

Request-URI Too Long

Unsupported Media Type

Unsupported URI Scheme

Bad Extension

Extension Required

Session Interval Too Small

Interval Too Brief

Temporarily Unavailable

Call/Transaction Does not Exist

Loop Detected

Too Many Hops

Address Incomplete

Ambiguous

Busy Here

Request Terminated

Not Acceptable Here

Request Pending

Server Internal Error

Not Implemented

Bad Gateway

Service Unavailable


198

Server Time-out

Version not Supported

Message Too Large

Busy Everywhere

Decline

Does not Exist Anywhere

Not Acceptable

Chapter 3: Server maintenance

199

4444 ServerServerServerServer MMMMaintenanceaintenanceaintenanceaintenance

4.14.14.14.1 StartStartStartStart ServiceServiceServiceService� Start high performance media proxy: /etc/init.d/empd start

� Start IVR: /etc/init.d/ivrd start

� Start soft switch: /etc/init.d/mbx3000d start

� Start operation support system: /etc/init.d/vos3000dall start

4.24.24.24.2 StopStopStopStop ServiceServiceServiceService� Terminate soft switch: /etc/init.d/mbx3000d stop

� Terminate operation support system: /etc/init.d/vos3000dall stop

� Terminate IVR: /etc/init.d/ivrd stop

� Terminate high performance media proxy: /etc/init.d/empd stop

(* Under the Linux AS 5 environment, the high performance media proxy can

only be terminated after the termination of soft switch)

4.34.34.34.3 RestartRestartRestartRestart ServiceServiceServiceService� Restart soft switch: /etc/init.d/mbx3000d restart

� Restart IVR: /etc/init.d/ivrd restart

� Restart operation support system: /etc/init.d/vos3000dall restart

Chapter 5: Installation

200

5555 InstallationInstallationInstallationInstallation

Please visit http://www.linknat.com/eng/support/downloads.html to get the

installation

package for the client.

The installation package is an executable file and can be installed right after

download.

The installation process follows the standard pattern of Windows installation,

which will not be described here.

For any further questions, please visit www.linknat.com and contact us.

http://www.linknat.com/eng/support/downloads.html

http://www.linknat.com/

Chapter 6: System Requirements

201

6666 SystemSystemSystemSystem RequirementsRequirementsRequirementsRequirements

Operating Systems: Windows 2000/XP/2003/Vista/7

CPU: Intel Pentium 4 1.6GHz or above

Memory: 512MB or above

Hard disk: 200MB or above

Documents

Manual Vos3000 Eng