Manish Garg Cell Phone No. 9250001571 E-mail – manishgarg1811@gmail.com

PROFILE SUMMARY

~ Program Management ~ Delivery Management ~ Customer Relation~ Vendor Management ~ People Management ~ Process Management~ Operation Management ~ Transformation ~ PMO

Extensive experience in executing full Service delivery life-cycle projects; ramping-up projects within time, budget & quality parameters for Program management, Customer relationship management, Vendor management as per Industry best practice guidelines.key projects: National & International Project delivery for High bandwidth multi-location MPLS (for reputed esteem organization), Telepresence Setup (Tandberg and Cisco platform), High capacity NLD / ILD, Voice solution, Tire- III Data Centre built, Metropolitan mesh gigabit network on IP bases Transmission project, defining delivery strategy and pre-sales solution support to business for complex projects with presentations to respective business head CAREER HIGHLIGHTS Experience over 14+ years, B.Tech (Comp) and certified PRINCE 2, ITIL, PMI, CCNP, CCNA professional Sound functional knowledge of Service Delivery, as Regional Head for Program Management function (North and

East region) Significant exposure to Vendor management, National and International supplier for professional services,

managing SOW resources in Europe region Played a vital role in handling multiple International Last mile operators across different geography and tracking

delivery schedules, SLA management A planner, implementer with abilities in managing Customer relation (CRM), CSAT tracking and improvement plans Expertise in implementing highly complex network solutions with integration of multiple product line Demonstrated excellence in operation management, managing entire network with more than 250+ last mail

connectivity adhering to uptime commitment An effective leader, rich experience in team handling (team size of 22+) and exposure to remote team

management across international geography, escalation management Comprehensive experience and insightful knowledge of business process analysis (As-Is, To-Be), process

improvement for expedite delivery on faster revenue generation Strategy formation for Order-to-Cash flow, Process improvement in co-ordination with Business Excellence Team,

reducing delivery cycle by 24 days (from 92 to 68 days) Revenue tracking and project delivery for more than 20Cr+ INR (MRC) and pre-sales solution support to business Active participation on strategy formation and presentations to senior management

ORGANIZATIONAL EXPERIENCECOLT TECHNOLOGYColt is Europe’s information delivery platform, an ISP with network span of 22+ European countries, 83000km network that includes metropolitan area networks in 41 major European cities with direct fibre connections into 19,800 buildings and 20+ Colt data centre

Job Title: Lead Consultant Networks, Telco (Europe region) Key Responsibility:Networks, Telco Projects (Europe): (Aug 2013 - Till date)

Single point of contact for all technical delivery, scope management , driving projects to successful completion w.r.t time, quality and cost

Initiating, planning, executing and closing major Networking & Telco projects in the organization, Accounted for resolution of all deliveries under jeopardy management

Providing professional leadership, coordination and synergistic strategy to maintain and build wallet share, improve margins, productivity per project bases

Interacting with the client & solution engineering team for requirements gathering & scoping; designing the solution for the product; managing the process setup and monitoring deployment

Building and maintaining executive level relationships with international Suppliers. Support to Internal cross-functional team and stakeholder to manage multi domain programs

Managing demand and supply of resources to cost / budget whilst ensuring that the quality and consistency of output is delivered to the agreed acceptance criteria with in SLA

Defining service standards and guidelines that serve as benchmark for excellent service delivery Regular identify areas of cost savings and functional as a profit center to meet business requirements

Tata Communications (fka VSNL) TCL has been a pioneer in the area of international telecommunications a Tier-1 IP network. Member of $100 billion Tata Group, global provider of advanced solutions for multi-national enterprise, include transmission, IP, Voice, Manage Service, Data Center, security service.

Job Title: Head - Service Delivery North & East India region (Program Management function) Key Responsibility:Delivery Head - Dy. GM (North & East Region) (Jan 2007 – 2013)

Leading and motivating high potential Team of Program Manager for Enterprise account in North & East Regular business meeting with respective regional / vertical sales head Customer Project delivery and revenue tracking, with monthly revenue – MRC booking of 20Cr+ INR. Operating

as a profit center and generating cash profits year-on-year of operation Organized customer meetings and improving upon C-SAT and escalation handling , follow matrix Process improvement and coordination with Business Excellence Team and SFDC Development team, enabling

service delivery process and Delivery forecast tools for order tracking as per business demand Administering delivery of allocated accounts, delivery tracking for Time, Cost and Quality, to meet the

customer and contract team’s satisfaction Driving Transformation Projects , Implementation of fast revenue generation tools and techniques thru - ZIPPY

Delivery (On-Net fast delivery) improving over-all delivery timelines and control on order aging Active participation and presentations on strategy formation with senior management for improvement in

delivery life cycle and meeting functional challenges of CSO vertical, managing Q2C and C2B flow, enhance customer experience to generating repeat orders and cost optimization thru automation

Team Lead – TCL (Service Delivery North): (Apr 2009 – Mar 2011)

Managing a team of 20+ in rank of Manager / Sr.Engineer / Engineers for Project group Coach, mentor and guide team on industry best practices, Organizing trainings for the team, enablement to

achieve successful delivery target Conducting weekly review with internal & external suppliers and publication of MOM and track-sheet. Coordination to ensure timelines and quality of deliverables of complex orders i.e. Telepresence , Data Center

built, multi-location International MPLS MIS tracking of pending revenue under separate bucket at global level under Enterprise and SME vertical. Successful delivery for multiple products, i.e. MPLS, IPLC, NLD, VCIPLC, VOIP, ILL, CDN and Data-center product,

resulted on account of short term and long term strategic towards project execution.

Program Manager / Project Director - TCL (Enterprise North): (Jan 2007 – Mar 2009) Program Manager, Implementation and Presales Involvement | NIC, HCL, EXL, Genpact, Iyogi, SPICE

communication, Google, Microsoft Develop and manage detailed project milestones & schedule , Manage program risks Project plans, ownership of all aspects for project, Defining comprehensive scope (objectives, deliverables,

timeline). Drive projects to successful completion w.r.t time, quality and cost Defining Project Risk and tracking major milestone, analysis and proposing mitigation plan, managing possible

escalation and managing Cross functional team relations within organization and with outside suppliers. Initiating Pre sales requirements, understanding technical issues involved, evaluating project scope statements,

Order Vetting Doc, order track sheet , testing – UAT, commissioning and support handover. Escalation handling and making upward escalation if required in the interest of Project delivery. Managing activities right from conceptualization stage to execution; involving finalization of technical

specifications, procurement, progress monitoring, installation, testing & commissioning

Key projects undertaken at TATA Communication Ltd.:

Program Director, Implementation of Telepresence solution on Cisco and Tandberg for Cognizant & CII Executed successfully, Tandberg Telepresence within defined Project cost of 12 Cr INR , Team size of 12

members delivery timelines 20 weeks, solution implemented on T1, 1700 and T3’s as a part of private network across globe for Cognizant expended for more than 30+ locations globally

Cisco Telepresence Project completed within defined Project cost of 4 Cr INR, Team size of 6 members delivery timelines 16 weeks. Solution implemented on CTS 3000 for CII and TAJ Hotel, with in India and international locations with member of Public room MPLS cloud.

Implementation of central bridging equipment for multi-session in multi-location scenario. Solution proposed with complete redundancy, supported by redundant CPE & last miles connecting different MPLS POP; high availability of Network, latency, packet delivery ratio and jitter.

Vendor coordination for TP room remediation, MPLS connectivity for TP with e2e delivery and testing.

Program Director, Design coordination and build of Tier-III data center | TCS Passport Seva

Successful delivery of Tier- III DC managing cost of 21 Cr INR , team size of 22 members, timelines of 8 weeks Developing plan to execute and deliver a Tier – III data center build from scratch for 1200 sq ft. BMS and NOC Provisioning of NOC for 75 users sitting space Delivery involves redundant power supply for farm area, with redundant cooling and full supportive VESDA and

FM200 for fire protection, WLD system and intrusion detection and recording from Honey well

Transformation projects undertaken (Quote2Cash) Process improvement for the Quote 2 cash cycle , along with business excellence team Opportunity creation , feasibility stage, order booking , order execution , delivery , commissioning and billing Squeezed multiple process and merger them with upstream or downstream process Initiated parallel process and curtail down sequential process, to squeeze timelines, TAT reduction and improve

upon Q2O and O2C cycle, Coordinated for software development in SFDC to track each milestone

Mar 06 Wipro Ltd- DelhiJob Title: Sr.Engg L3 (Technical Specialist – Network Management)

Coordinated as Technical Account Manager for HUTCH networks under Operation management group. Support and technical escalation point to field engineers, trouble-shooting for connectivity Issues related to

regional offices of Hutch North. PIX Firewall, Network Set-up of Inbound call center “Solutions” for Hutch. Managing WAN Lease Line Links connectivity for more than 200+ E1 circuits from different vendors including

Gail, BTSol, IN, PGCL and VSNL. MAN RF Links connectivity for more than 40 Locations till HO thru Broadband.

Oct 2004 SIFY Limited.Job Title: Sr.Engg (Project Management Group)

VPN Deployment, for multiple location projects and data center delivery with complex and high B/w Internet Configuring Routers of different series supporting GRE tunnels and Dialer profile onto ISDN link. Configuring PRI

Channelized Card, QoS to prioritize voice traffic, configure E&M card onto 1751 router for voice transfer. Project execution for priority clients Including CSC, CSAV Agencies, JCB India Ltd, Panacea Biotic ltd, Wipro

Spectramind, Birlasoft ltd, Max Health Care, etc.

Jan 2004 - Bharti Broadband Network Ltd.Job Title: Engg (Customer Support Group)

Trouble Shootings on site problems and customer handling. Configuring Routers’ & Switches and Setting up Enterprise Networks. Ensuring, Upkeep of All Network Infrastructures and providing 2nd level support

Engaged with Project group in providing Inter-office connectivity. Customer care & network support for major clients including Sahara-TV Networks, HCL, Xansa, R-Systems, LG

Aug 2000 Advantage Computers India Pvt. LtdJob Title: Engg Networking Division

Introduction new Product line. Representation at international seminar i.e. Hong Kong, Taiwan and Dubai. Network Consultancy, Technical presentations at Dubai to Gulf customers Proficiently configuring and implementing different Routing Protocol, i.e. BGP, EIGRP, OSPF, IS-IS, IGRP, RIP Gateway setups through DVB. Solution for ISPs’ to enhance bandwidth. Antenna installation and alignment for

IntelSat-703 satellite (NSS-703), receive C-Band signals on DVB satellite routers.

CERTIFICATIONS Prince 2 certified Cisco Certified Network Professional (CCNP) Cisco Certified Network Associates (CCNA) ITIL Foundation V3

EDUCATION B.Tech - Computer Science Meerut, 2000

ACHIEVEMENTS & TRAINING PROGRAMS Best Program Manager in SKO from Sales in 2009 Best Global Service Delivery Manager and sales support in 2011 Five days program on ‘PMP’ thru Project Management Institute (PMI) Three weeks program on “TGeLS Leadership Program” at Tata Management Training Center, Pune Recipient of “Outstanding Team work” and appreciated for “Outstanding Cross function” award for YR 2014

PERSONAL DOSSIERDate of Birth 18th Nov. 1975