MANAGING WHO OWES MONEY: COLLECTION

IN ACTION

Susan Heller, Rose Hrizuk, & Diane Trainer

Lehigh Carbon Community College

REMINDER POSTCARD

PURGE POSTCARD

PRIOR TO START DATE

• Students removed from Banner

• Handling late registrations

WHAT CREATES DEBT

• Student Withdraws from Classes

• Residency Issues with School Districts

• Financial Aid Denials / Loss of Aid

• Payment Plans offered through College

PROCESS FOR HANDLING DEBT

STUDENT BILL/SCHEDULE

STATEMENT

COLLECTION PROCESS

• Run bills to verify balance to date

• Send excel spreadsheet to collection agency

• Code in TSAACCT as collection

• Write-off balance

• Place special hold on student account in SOAHOLD

HappyThanksgiving!

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