Managing Webex Meetings Guide for Cisco Webex Meetings ......ManagingWebexMeetingsGuideforCiscoWebexMeetingsServer Release4.0 FirstPublished:2019-05-01 LastModified:2020-04-03 AmericasHeadquarters

Managing Webex Meetings Guide for Cisco Webex Meetings ServerRelease 4.0First Published: 2019-05-01

Last Modified: 2020-04-03

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C O N T E N T S

Get Started 1C H A P T E R 1

Video-Centric Experience for Meetings 1

Full-Screen Video Layouts 5

Floating View 6

Active Speaker View 6

Active Speaker and Thumbnail View 7

Grid View 8

Switch Between Video Layouts 9

Full-Screen Layouts and Content Sharing 10

Host a Cisco Webex Meeting—Quick Reference 13

Notes, Meeting Minutes, and Closed Captions—Quick Reference 15

Manage Audio 17C H A P T E R 2

Connect to Audio 17

Get a Called at a Different Number 18

Adjust Your Microphone and Speaker Volume 18

Mute or Unmute 19

Manage Video 23C H A P T E R 3

Stop and Start Your Video During a Meeting 23

Switch Cameras During a Meeting 24

Increase the Brightness and Contrast for Your Video 25

Select Who You Want to Focus on in a Meeting 26

Select the Focus for the Main Video 27

Select the Focus of the Thumbnail Video 29

Managing Webex Meetings Guide for Cisco Webex Meetings Server Release 4.0iii

Manage Your Meeting 31C H A P T E R 4

Start a Poll—Windows 31

Start a Poll—Mac 33

Start a Poll—Quick Reference 34

Record a Meeting 36

Admit Participants Waiting in Your Personal Room Lobby 37

Lock Your Personal Room Meeting 38

Share Content 41C H A P T E R 5

Share Your Content 41

Share Multimedia Content in the Multimedia Viewer 42

Allow Participants to Annotate Shared Content 43

Draw an Annotation 45

Move an Annotation 45

Troubleshooting 47C H A P T E R 6

Run a Problem Report in a Webex Meeting 47

Use Health Checker 49

Managing Webex Meetings Guide for Cisco Webex Meetings Server Release 4.0iv

Contents

C H A P T E R 1Get Started

• Video-Centric Experience for Meetings, on page 1• Host a Cisco Webex Meeting—Quick Reference, on page 13• Notes, Meeting Minutes, and Closed Captions—Quick Reference, on page 15

Video-Centric Experience for MeetingsWe’ve made your meetings more engaging bymaximizing the space for video collaboration.Meet face-to-faceand see colleagues’ expressions as if you’re sitting at the same table.Figure 1: Video Centric Layout

Managing Webex Meetings Guide for Cisco Webex Meetings Server Release 4.01

You also have more control of who and what you see using new video and video + sharing layouts. Lockfocus on one person, keep content and video views side-by-side, or move panels to another monitor. Choosewhat works best for you.Figure 2: Video Layouts


Get StartedVideo-Centric Experience for Meetings

Figure 3: Share Content



Figure 4: Video + Share Content

We’ve also centralized the essential meeting controls, like Mute, Share, or Record. The controls hide whenyou’re not using them. Just move your cursor to make them reappear.



Figure 5: Meeting Controls

Full-Screen Video LayoutsIf there are more than two participants in a meeting, you can switch between three different video views:

• Active speaker view

• Active speaker and thumbnail view

• Grid view

There are advantages to using each of these video layouts. You can change views at any time depending onthe number of active speakers and the total number of participants in your meeting.

The Floating view allows you to make the view of the other speaker full-screen. Select at the top rightof the screen.


Get StartedFull-Screen Video Layouts

Floating ViewFloating view gives you control of where to position your other panels—like participants or chat—in relationto the video panel. You can even move them to a second monitor or resize them.

Active Speaker ViewActive speaker view displays a full-screen video of whoever is speaking. This video layout is useful forone-on-one conversations or when you're meeting with only a few others. Active speaker view is the video-onlylayout that is used in meetings between two people.


Get StartedFloating View

Active Speaker and Thumbnail ViewActive speaker and thumbnail view displays whoever is speaking in the primary video, and up to five thumbnailvideos of other participants. This video layout is useful when you intend to focus on the active speaker, butstill want to see the other participants' videos. Active speaker and thumbnail view is the default video-onlylayout.

The sort order of the thumbnail videos is based on who has the host and presenter roles, who has spoken mostrecently, who is showing their video, and alphabetical order. Participants who spoke most recently appearfirst, followed by participants who are sending their video.

You can adjust which participants you see in the thumbnail videos by selecting the Next Videos and

Previous Videos icons.


Get StartedActive Speaker and Thumbnail View

Grid ViewGrid view allows you to see up to 25 participants at the same time. This video layout is useful when you wantto divide your attention among multiple speakers or want to collaborate with a larger group of participants.

The sort order of the thumbnail videos is based on who has the host and presenter roles, who spoke mostrecently, who is sending their video, and alphabetical order. Participants who spoke most recently appear first,followed by participants who are sending their video.

If there are more than 25 participants, you can adjust who you see by selecting the Next Videos and

Previous Videos icons.


Get StartedGrid View

Switch Between Video LayoutsIn a meeting, there are three different video-only layouts: Active Speaker and Thumbnail View, Active SpeakerView, and Grid View. If there are more than two participants, you can choose between these three views.

You can also select the Floating Layout. Floating Layout is a fullscreen mode if you're in a meeting with onlyone other participant. If you're in a meeting with multiple participants, Floating View allows you to move andresize the panels.

Procedure

Step 1 To change the view, select the Active Speaker and Thumbnail View or the Floating View icon at the top rightcorner of your screen.


Get StartedSwitch Between Video Layouts

The default layout is the Active Speaker and Thumbnail View, but the icon changes to reflect thelayout you're currently using.

Note

Step 2 The section menu expands, and then you can select a different view.

• To use the Active Speaker View, select

• To use the Active Speaker and Thumbnail View, select

• To use the Grid View, select

Full-Screen Layouts and Content SharingWhile sharing content, you can switch between three different full-screen layouts:

• Active Speaker and Thumbnail View

• Side-by-Side View


Get StartedFull-Screen Layouts and Content Sharing

• Floating View

There are advantages to using each of these video layouts. You can decide which layout to use depending onthe number of active speakers and the total number of participants you expect in your meeting.

The maximum number of participants that can connect to a meeting with high definition video quality is 1,000and with standard video quality it's 1,000.

Note

Active Speaker and Thumbnail View

In Active Speaker and Thumbnail view, the focus shifts to the shared content when someone starts sharing.

Side-by-Side View

The Side-by-Side View allows you to view the shared content next to the videos of participants.



Floating View

The Floating View allows you to resize or move panels around shared content, even to a second monitor.



Host a Cisco Webex Meeting—Quick ReferenceIt can be helpful to have a quick reference sheet when hosting a meeting in Cisco Webex Meetings. At aglance you can see best practices for interacting with attendees, meeting basics, and more.

TheMeeting window lets you do the following:

• Manage all aspects of the meetings.

• Chat, send video, share information, and interact with participants.

ActionTask

On the meeting control strip, selectMore options >Invite and Remind, and enter the requestedinformation.

Invite people to a meeting in progress

Select Participant > Entry and Exit Tone.Turn off participant entry and exit beeps and tones

• Tomute everyone as they join the meeting, selectParticipant >Mute on Entry.

• To mute or unmute everyone but you, selectParticipant >Mute All.

• To mute someone specifically, selectParticipant >Mute or Unmute.

Mute participant microphones

SelectMeeting >Welcome Message.Edit a welcome message

On the meeting control strip, select Recorder.

Pause and resume the recording asnecessary, rather than stopping andrestarting recording, to avoid creatingmultiple recording files.

Tip

Record your meeting

Review the list of people waiting to join and choosewho to admit:

• To admit individual people select the check boxnext to their names and select Admit.

• To admit everyone who's waiting, select theSigned In check box and select Admit.

Let someone into your Webex Personal Room

Right-click the name in theParticipants list and selectRename.

Rename a call-in user

Right-click the Participants title and select SoundAlerts.

Edit sound alerts

Right-click the Chat title and select Sound Alerts.Edit the sound that plays when someone enters a chatmessage


Get StartedHost a Cisco Webex Meeting—Quick Reference

ActionTask

Select Participant > Assign Privileges, and thencheck or uncheck the appropriate option.

Grant or remove privileges (must be current presenter)

Drag the Webex ball to the next presenter.Make someone else the presenter

Right-click the name or thumbnail and selectChangeRole to > Host.

Make someone else the host

Select your name in the Participant list, then selectParticipant > Reclaim Host Role, and enter therequested information.

Reclaim the host role

Right-click the name in theParticipants list and selectExpel.

Remove a participant from a meeting

SelectMeeting > Lock Meeting.

This option prevents anyone from joiningthe meeting, including those who wereinvited but haven't joined yet.

Note

Lock meeting access

SelectMeeting > Unlock Meeting.Unlock meeting access

SelectMeeting > Information or click the Meetinginformation icon in the upper left corner.

Get information about a meeting in progress

On the meeting control strip, select Leave .Leave a meeting

On the meeting control strip, select Leave and thenconfirm you want to end the meeting.

End a meeting

Select File > Send Transcript, enter the requestedinformation, and send the email.

If you saved them during the meeting, youcan also attach:

Note

• Shared documents

• Chat

• Poll questionnaire

• Poll results

• Public notes or closed captions takenor published during the meeting

The transcript does not include audio-onlyparticipants.

Send a meeting transcript email


Get StartedHost a Cisco Webex Meeting—Quick Reference

Notes, Meeting Minutes, and Closed Captions—QuickReference

There are some things to keep in mind before you start managing and taking notes:

• If all participants are allowed to take notes, they cannot publish their notes to others during the meeting,but they can save them.

• A single note taker can publish notes at any time during the meeting or can send a meeting transcript toall participants.

• A closed captionist can publish captions in real time during the meeting and can also send a transcriptcontaining the captions to all participants.

ActionTask

On the Participants panel, right-click the participant,and then select Change Role To > Note Taker.

A pencil indicator appears to the right of theparticipant's name.

Designate a note taker

On the Participants panel, right-click the participant,and then selectChangeRole To >ClosedCaptionist.

A closed caption indicator appears to the right of theparticipant's name.

Designate a closed captionist

In the meeting window, selectMeeting > Options.In theMeetingOptions dialog box, check or uncheckEnable Closed Captioning.

Enable closed captions

Type the notes on the Notes panel in your meetingwindow.

Take personal notes

In the Notes or Closed Captions panel, click Save.Save notes to a file

If you are the single note taker for a meeting, type thenotes on the Notes panel in your meeting window.Your notes are not visible to others until you publishthem.

Take public notes (Meeting Minutes)

If you are the closed captionist for a meeting, type thecaptions on the Closed Captions panel in yourmeeting window. You can use either a standardkeyboard, or a steno keyboard andmachine translationsoftware. Your captions are visible to others as youpress the Enter key, or select Publish.

Provide closed captions


Get StartedNotes, Meeting Minutes, and Closed Captions—Quick Reference


Get StartedNotes, Meeting Minutes, and Closed Captions—Quick Reference

C H A P T E R 2Manage Audio

• Connect to Audio, on page 17• Get a Called at a Different Number, on page 18• Adjust Your Microphone and Speaker Volume, on page 18• Mute or Unmute, on page 19

Connect to AudioWhen you start or join a meeting, the Audio and Video Connection dialog opens so that you can choosehow to connect your audio and video.

Procedure

Step 1 From the Select Audio Connection drop-down list, select your audio connection.

If you select Call Using Computer, select the Use System Setting option to use your computerspeakers and microphone.

Note

Step 2 Select Connect Audio or Connect Audio and Video.


Webex saves your audio and video selections for your next meeting on the same site.Note

Get a Called at a Different NumberProcedure

Step 1 On the meeting control strip, selectMore options .Step 2 Select Audio Connection, and then choose Switch Audio.Step 3 Select Call me at a different number.

Step 4 Enter a phone number and select Call Me.

Webex Meetings remembers the phone number that you enter, for your next meeting on the same site.

Adjust Your Microphone and Speaker VolumeIf you’re having difficulty hearing or being heard during a meeting, you can adjust the speaker or mic volumeon your computer.


Manage AudioGet a Called at a Different Number

Procedure

Step 1 On the meeting control strip, selectMore options.Step 2 Select Audio Connection > Change settings.

Step 3 Select Test to hear the volume at its current setting.

You can use the sliders to adjust the speaker volume and microphone sensitivity.

Mute or UnmuteDuring a meeting, you want to be heard when you are speaking and your line to be silent when you are not.You can use the mute function to prevent background noise from being heard.

If you are the meeting host, you can also mute or unmute the participants who are in your meeting. This isuseful to reduce background noise or to prevent participants speaking out of turn.


Manage AudioMute or Unmute

To mute or unmute yourself, selectMute or Unmute .

If you use your computer for audio and you mute or unmute yourself from your headset, it also mutes orunmutes you in the Participants panel. Similarly, muting or unmuting from the Participants panel alsoaffects your headset.

Mute Background Noise

Cisco Webex Meetings prompts you to mute yourself if the application detects background noise comingfrom your microphone.

If sounds are incorrectly detected as noise, you can select Not a noise.

If you don’t want to be warned about background noise coming from your microphone, you can selectDisablenoise detection.



As Meeting Host

To mute or unmute specific people, go to the Participants panel, find their name, and selectMute

or Unmute .

You can also mute everyone at once or as they join your meeting. This can be useful to prevent your meetingparticipants from creating background noise or distracting others.

• To toggle mute for everyone at once, from the Participant menu, selectMute All or Unmute All.

• To configure your meeting to mute each participant as they join the meeting, from the Participantmenu,selectMute on Entry.

When you're sharing, clickMute Me on the floating control strip at the top of your screen to mute yourmicrophone.

You can also press *6 on your video device to mute or unmute yourself.



C H A P T E R 3Manage Video

• Stop and Start Your Video During a Meeting, on page 23• Switch Cameras During a Meeting, on page 24• Increase the Brightness and Contrast for Your Video, on page 25• Select Who You Want to Focus on in a Meeting, on page 26

Stop and Start Your Video During a MeetingIf you're currently sending video and you want to stop, you can. You can also start (or restart) sending videomid-meeting.

Procedure

Step 1 To stop your video during the meeting, select , and then select Stop My Video.

Step 2 To start or restart your video during a meeting, select , and then select Start My Video.


Switch Cameras During a MeetingBefore you begin

If you have multiple cameras and the one you're using isn't working correctly, you can switch to another.

Procedure

Step 1 On the meeting control strip, select .Step 2 In the Video Connection dialog box, select the camera that you want to use.


Manage VideoSwitch Cameras During a Meeting

The gear icon appears only on Microsoft Windows.Note

Increase the Brightness and Contrast for Your VideoBefore you begin

Video can appear dark because of poor lighting, excess reflection, or dark clothing. You can increase thebrightness and contrast so that others can see you better.

Procedure

Step 1 On the meetings control strip, select .

Step 2 In the Video Connection dialog box, select .

isn't available on Mac.Note

Step 3 Adjust the settings to your preference, and then select Apply.


Manage VideoIncrease the Brightness and Contrast for Your Video

Select Who You Want to Focus on in a MeetingYou can lock the video focus of the main video on you, a specific participant, or on the active speaker. Ifyou're the host, you can determine whose video you and your participants see.

Users joining from video devices always see the active speaker.Note

Each participant can choose who appears in their thumbnail videos. When you lock a thumbnail video infocus, only your view is affected.

The thumbnail videos cannot be locked for everyone in a specific arrangement by the host. Each participantcan lock their thumbnail videos in a view that they want.

Note


Manage VideoSelect Who You Want to Focus on in a Meeting

Before you begin

You can lock focus on a specific participant in the main video window. Even when someone else is speaking,you see only the participant on whom you've locked focus. If you're the host of the meeting, you can lock thefocus for all meeting participants. You can also lock focus on the thumbnail video.

Select the Focus for the Main Video

Procedure

PurposeCommand or Action

If the host already locked the video on a

participant, you can't select . Instead, a pinAt the top of the screen, select .

Step 1

appears next to the name of the person, onwhom video is locked:

If you're a participant, go to Step 3. If you'rethe host, choose from one of the following:

Step 2

• SelectMe to lock the main video on aspecific participant for yourself only.


Manage VideoSelect the Focus for the Main Video

PurposeCommand or Action

• Select Everyone to lock the main videoon a specific participant for everyone inthe meeting.

Select the participant on whom youwant to lockthe video:

Step 3

• If you know the name of the participant,type it in the Search for a name text box.

• If you don't know the name of theparticipant, scroll through theParticipantslist.


Manage VideoSelect the Focus for the Main Video

Select the Focus of the Thumbnail Video

Procedure

Step 1 Place your cursor over a thumbnail video, and then select .

You can lock focus on the first 6 thumbnail videos.

Step 2 Select the participant on whom you want to lock the video:

• If you know the name of the participant, type it in the Search for a name text box.

• If you don't know the name of the participant, scroll through the Participants list.


Manage VideoSelect the Focus of the Thumbnail Video


Manage VideoSelect the Focus of the Thumbnail Video

C H A P T E R 4Manage Your Meeting

• Start a Poll—Windows, on page 31• Start a Poll—Mac, on page 33• Start a Poll—Quick Reference, on page 34• Record a Meeting, on page 36• Admit Participants Waiting in Your Personal Room Lobby, on page 37• Lock Your Personal Room Meeting, on page 38

Start a Poll—WindowsAs a presenter, you can use a poll to create and share questionnaires. Polls are useful for gathering feedback,taking votes, or testing knowledge.

Procedure

Step 1 Select View > Panels >Manage Panels to add the Polling panel to your meeting.Step 2 On theManage Panels dialog box, select Polling from the Available panels list, click Add, and then click

OK.


Step 3 Select the question type from the drop-down list in the Question section of the Polling panel.

• Select Short answer if you want a poll with a type in short answer.• SelectMultiple choice - Multiple Answers if you want a poll with multiple answers from a list ofpossibilities.

• SelectMultiple choice - Single Answer if you want a poll with one answer from a list of possibilities.

Step 4 Click New to create a new question.


Manage Your MeetingStart a Poll—Windows

Step 5 Type your question in the text box that appears and press Enter. In the text box that appears, type an answerto your question and press Enter.

Step 6 (Optional) Repeat this process for as many questions and answers that you want to add.Step 7 Click Open Poll.

Start a Poll—MacAs a presenter, you can use a poll to create and share questionnaires. Polls are useful for gathering feedback,taking votes, or testing knowledge.

Procedure

Step 1 Select View > Panels >Manage Panels to add the Polling panel to your meeting.Step 2 On theManage Panels dialog box, select Polling, click Add, and then, click OK.

Step 3 Go to the Polling panel for each question and answer that you want to create.

• Click the Add a Question icon to add a new question.

• Click the Add an Answer icon to add a new answer.

Step 4 Select the question type from the drop-down list in theQuestion section of the Polling panel for each questionthat you create.

• SelectMultiple Answers if you want to select multiple answers from a list of possibilities.• Select Single Answer if you want to select one answer from a list of possibilities.• Select Short Answer if you want to type in a short answer.

Step 5 (Optional) Repeat this process for as many questions and answers that you want to add.Step 6 Click Open Poll.


Manage Your MeetingStart a Poll—Mac

Start a Poll—Quick ReferenceActionTask

Windows: Select the question that youwant to changeand then select the new question type from thedrop-down list. Select Change Type to save thechange.

Mac: Select Click here to change question type.

Change the question type

Select the question or answer, select , and thenmake your changes.

Edit a question or answer

Select the question or answer, and then select .Delete a question or answer

Select the question or answer, and then select the

Move Up orMove Down icon.

Rearrange questions or answers

Select Clear All at the bottom of the Polling panel.Delete an entire questionnaire


Manage Your MeetingStart a Poll—Quick Reference

ActionTask

1. Windows: Select Options at the bottom of yourPolling panel.

Mac: Select the Options icon on thelower-right portion of the Polling panel.

2. Check the Display check box, type the length oftime in the Alarm box, and then click OK.Figure 6: Windows

Figure 7: Mac

Display a timer during polling

1. Select Open Poll.

2. Select Close Poll to close your poll. If the poll istimed, it closes automatically.

Open a poll

In the Share with attendees section, check the Pollresults check box or the Individual results checkbox, and then select Apply.

Share poll results with participants

Select File > Save > Poll Questions or select .Save a poll questionnaire

Select File > Save > Poll Results or select .Save the results of a poll


Manage Your MeetingStart a Poll—Quick Reference

ActionTask

Select File > Open Poll Questions or select .Open a poll questionnaire file to display thequestionnaire on your Polling panel

1. Windows: Select Options at the bottom of yourPolling panel.

2. Mac: Select the Options icon on thelower-right portion of the Polling panel.

3. Check one or both of the following check boxes:

• Check the Include no answer check box toshare the number of people who didn'trespond to a question.

• Check the Shownumber of responses checkbox to share the number of responses eachanswer received.

Specify options for poll results

Record a MeetingThe Recorder icon is on the meeting controls strip. If the recording option isn't available, you can't record themeeting. Only the host or an alternate host can record a meeting.

If an alternate host records the meeting, the meeting host owns the recording after the meeting ends. Thesystem sends an email to the meeting host when the recording is ready.

Note


Manage Your MeetingRecord a Meeting

Procedure

Step 1 Select .Step 2 Select Record.

Step 3 (Optional) During the meeting, select , and do one of the following:

• Select Pause and Resume to maintain a single recording.• Select Stop to end your current recording. If you start the recording again, the system creates a separatefile.

After the meeting ends, you receive an email with a link to the recording. Depending on file size and bandwidth,it can take up to 24 hours to receive your recording. To access your recordings on your Webex site, go toClassic View > Recordings.

Admit Participants Waiting in Your Personal Room LobbyIf you're hosting a meeting in your Personal Room and it's locked, people have to wait for you to let theminto your meeting. You choose who you want to let into your Personal Room, and who you want to keep out.You'll see a notification when people are waiting to join the meeting.

Procedure

Step 1 To see who's waiting to join, click the notification.

The notification appears on the meeting controls strip if the Participants panel is closed.

The notification appears in the Participants panel if the panel is open.


Manage Your MeetingAdmit Participants Waiting in Your Personal Room Lobby

Step 2 Review theWaiting to Join list, and choose who to admit:

• To admit individual people select the check box next to their names and select Admit.

• To admit everyone who's waiting, check the Select All check box, and then select Admit.

If the notification closed, select in the Participants panel.Tip

Lock Your Personal Room MeetingIf you prefer not to use the autolocking feature, you can lock your Personal Room meetings manually.


Manage Your MeetingLock Your Personal Room Meeting

Procedure

Step 1 Start your meeting as usual.

Step 2 Hover over the meeting controls and select .Step 3 Select Lock Meeting

To unlock your meeting, repeat Step 2 and then select Unlock Meeting.Tip



C H A P T E R 5Share Content

• Share Your Content, on page 41• Share Multimedia Content in the Multimedia Viewer, on page 42• Allow Participants to Annotate Shared Content, on page 43• Draw an Annotation, on page 45• Move an Annotation, on page 45

Share Your ContentParticipants in Cisco Webex Meetings can keep everyone informed and engaged by sharing nearly any typeof content during a meeting.

The Share option is located on the meeting control strip.

Share Everything on Your Computer Screen

Select Share and Screen.

In Webex Meetings, if you're sharing a video or animation, you can optimize the share to ensure that thecontent plays smoothly. For more information, see ShareMotion and Video Content in CiscoWebexMeetings.

Tip

Share a File

To share a file, select Share and Share File.


https://collaborationhelp.cisco.com/article/517f0j

Share an Application

To share an application that is open, select Share and select the application from the list of openapplications.

To share an application that is not open, select Share and Other Applications, then select

next to the application you want to share.

Applications that you can share include web browsers, multimedia viewers and players, files or applicationson a remote computer (using Access Anywhere), and any other application that appears in the list ofapplications.

Share the Whiteboard

To share a blank work area where you can collaborate with other meeting participants using both text and

graphics tools, select Share and New Whiteboard.

Stop Sharing

At the top of the screen, select Stop Sharing on the floating bar.

If you don't see Stop Sharing, hover over the You're sharing message at the top of the screen to show thefloating meeting control strip. The message looks similar to the following:

Tip

Share Multimedia Content in the Multimedia ViewerYou can use the Multimedia Viewer panel to share web pages and multimedia content with attendees.

Procedure

Step 1 Select Share >Multimedia.


Share ContentShare Multimedia Content in the Multimedia Viewer

Step 2 Enter the URL for the content that you want to share. After you select OK, the content appears in theMultimedia Viewer panel.

To stop sharing, right-click (Windows) or Ctrl-click (Mac) theMultimedia Viewer title bar, and then chooseStop Multimedia Sharing.

A Share Multimedia link appears in the panel so that you can easily share again.

The audio for the Multimedia Viewer is separate from the audio for your meeting. Multimedia audio playslocally through your computer audio, not through your audio connection to the meeting.

Note

Allow Participants to Annotate Shared ContentHosts can allow participants to annotate shared content. This allows participants to interact and to drawattention to important information.


Share ContentAllow Participants to Annotate Shared Content

Procedure

Step 1 To allow all participants to annotate content, during the meeting, on the Participant menu, select AssignPrivileges, select Participants, and select Annotate.

Step 2 To allow a specific participant to annotate, in the Participants list, right-click the person's name and selectAllow to Annotate.


Share ContentAllow Participants to Annotate Shared Content

Draw an AnnotationHosts can annotate shared content. If you're a participant and the host allows you to annotate shared content,you can draw on and add shapes to shared content too.

Procedure

Step 1 To draw an annotation, select one of the options on the Annotate toolbar.Step 2 Press the left mouse button and drag the mouse to draw.

You can draw consecutive annotations.

Ensure that your cursor is in draw mode and not move mode . For example, if you selected the

square shape on the toolbar, move your cursor until it changes to the draw cursor .

If you want to continue to draw directly on top of the annotation that you just drew, hold down theCtrl key in Windows (Command key on a Mac) to force the cursor into draw mode. Next, pressthe left mouse button and drag to draw.

Tip

Move an AnnotationOnly the presenter can move annotations. It's helpful to move annotations if they overlap other content andmake it difficult to see what's being shared.


Share ContentDraw an Annotation

Procedure

Step 1 To move a shape, hover over the border of the shape until your cursor changes to , and then drag the shapeto its new location.

Step 2 To move a line, pen drawing, or text, hover directly over it until your cursor changes to the move cursor ,and then drag the annotation to its new location.


Share ContentMove an Annotation

C H A P T E R 6Troubleshooting

• Run a Problem Report in a Webex Meeting, on page 47• Use Health Checker, on page 49

Run a Problem Report in a Webex MeetingIf you experience an issue with a meeting, you can run a problem report to collect troubleshooting data. CiscoTechnical Support can use this data to help identify and fix the problem. We recommend that you provide asmuch detail as possible, about the issue.

Procedure

Step 1 Open the Help menu, and then select Send Problem Report.

Step 2 Enter a description of the problem.Step 3 (Optional) Check the corresponding check boxes to specify the information to include in the report.

Windows:


Mac:


TroubleshootingRun a Problem Report in a Webex Meeting

You can check some, all, or none of the boxes.

Step 4 Select Send Report.

You receive an email confirmation with a tracking ID. Provide this tracking ID to your Webex supportrepresentative.

You can also use the Webex Tracer tool for Windows or Mac to reproduce an issue and gather logs forsubmission to Cisco Technical Support.

Use Health CheckerApplies to Windows and Mac

The in-meeting Health Checker provides easy to understand information about meeting performance, basedon network and system conditions. Use Health Checker to help you troubleshoot and resolve issues withmeeting performance.

Procedure

Step 1 Go to Help > Help Checker.Step 2 For more details, hover over a health status indicator:


TroubleshootingUse Health Checker

https://help.webex.com/article/WBX000026383https://help.webex.com/article/WBX000026384

DescriptionHealth StatusColor

You can enjoy the full meetingexperience.

GoodGreen

Issues may create some limitationsfor your meeting experience.

PoorYellow

Issues are limiting your meetingexperience.

BadRed

If Health Checker identifies a problem, it provides a summary of the problem and a list of actions you canfollow to help solve the problem.

Step 3 (Optional) To send a problem report directly from Health Checker, select Send Problem Report.Step 4 (Optional) For more information about CPU and memory usage, select Audio & Video Statistics.





Managing Webex Meetings Guide for Cisco Webex Meetings Server Release 4.0ContentsGet StartedVideo-Centric Experience for MeetingsFull-Screen Video LayoutsFloating ViewActive Speaker ViewActive Speaker and Thumbnail ViewGrid View

Switch Between Video LayoutsFull-Screen Layouts and Content Sharing

Host a Cisco Webex Meeting—Quick ReferenceNotes, Meeting Minutes, and Closed Captions—Quick Reference

Manage AudioConnect to AudioGet a Called at a Different NumberAdjust Your Microphone and Speaker VolumeMute or Unmute

Manage VideoStop and Start Your Video During a MeetingSwitch Cameras During a MeetingIncrease the Brightness and Contrast for Your VideoSelect Who You Want to Focus on in a MeetingSelect the Focus for the Main VideoSelect the Focus of the Thumbnail Video

Manage Your MeetingStart a Poll—WindowsStart a Poll—MacStart a Poll—Quick ReferenceRecord a MeetingAdmit Participants Waiting in Your Personal Room LobbyLock Your Personal Room Meeting

Share ContentShare Your ContentShare Multimedia Content in the Multimedia ViewerAllow Participants to Annotate Shared ContentDraw an AnnotationMove an Annotation

TroubleshootingRun a Problem Report in a Webex MeetingUse Health Checker

Documents

Managing Webex Meetings Guide for Cisco Webex Meetings ......ManagingWebexMeetingsGuideforCiscoWebexMeetingsServer Release4.0 FirstPublished:2019-05-01 LastModified:2020-04-03 AmericasHeadquarters