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Managing the information explosion Binesh Lad
20%
80%
Structured Content
Everything else
The Information in Our Organisationsfrom Gartner Group
• 80% of information is unstructured• 42% of transactions are still paper-based• 79% of companies have 2+ repositories • 40 % of IT budgets are spent on integration • 25% have 15+ repositories• 30% of people’s time is spent searching for relevant
information
The Information in Our Organisationsfrom Meta Group
It only spends £5 dealing with the unstructured content
.. But stillFor every £100 an organisation spends maintaining their structured content….
New Perspective On Information Mgmt.by Barry Murphy at Forrester Research July 12, 2005
• Enterprises' return on information is low• Data sprawl creates headaches for IT• An abundance of content creates productivity barriers
for information workers
A Few Questions to Start…
• Have you identified all the content challenges that users, administrators and developers encounter during the course of business?
• Or, are you too painfully aware of the many issues?
• How are you currently handling the situation?• Are individuals in your Organisation gaining value
from all the content that’s created in stored?
Content Challenges within an OrganisationDuplication and Inability to Reuse
• Disparate systems storing unstructured content
Content Challenges within an OrganisationSharing the Right Content to the Right People
• Sharing the right content• Version control problems• Out-of-date and inaccurate content• Native applications required for viewing
• Sharing to the right people• Across the enterprise and to
customers, partners, etc.• Lack of security and access controls• Web delivery requirements
Content Challenges within an OrganisationExpensive, Time Intensive, Manual Processes
• Shipping and printing costs• Routing and approval
processes• Search and retrieval time• Manual conversions to Web-
viewable formats
Content Challenges within an OrganisationResource Constraints and Bottlenecks
• Ineffective use of resources • Clerical staff to IT resources
• Web bottlenecks• HTML coding and posting
Content Challenges within an OrganisationManaging Multiple Web Sites
• The # of Web sites continue to grow• “Webmaster bottlenecks”• Creating & maintaining sites can be
• Inefficient• Inconsistent• Expensive
• Challenges with• Consistent branding vs.
local business objectives• Litigation & risk management
Content Challenges within an OrganisationCompliance and Risk Management
• Compliance and risk management• Digital content increasingly used in
courts during litigation• Demands of compliance mandates
Content Challenges within an OrganisationSometimes…it just makes you angry
What Do You Do With All This Content?How do you…?
• Share• Secure• Minimize risk• Automate
Where Do You Begin?
• How do you develop a strategy for managing unstructured content?
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Enterprise Content Management is a Strategy, not a repository
How To Develop a Strategy for Managing Your Unstructured Information
•Step 1: Provide an enterprise content management (ECM) infrastructure for content and applications
– Establish an ECM standard for your Organisation
•Step 2: Manage all content stores, including legacy systems– Uniform policies across content and data– Control information ‘in-place’, where is lives– Critical to encompassing ECM strategy
•Step 3: Secure information beyond managed environments– Secure content regardless of location– Available from, but not dependent on, ECM infrastructure
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So… How does ECM work?