Managing the Digital Firm - Information Management · PDF fileCustomer-Centered Retailing ... Some Real-World Ethical Dilemmas | WeeK 4 ... " Ethical Issues:

Chapter 4 & 5

Essentials of Management Information Systems, 6eEssentials of Management Information Systems, 6e

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Ethical and Social Issues in Information Systems

Lecturer: Dr Richard Boateng

Email: [email protected]

Class Website

www.ugbsexecutive.wordpress.com

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www.ugbsexecutive.wordpress.com | WeeK 4 | Dr. Richard Boateng ([email protected]) |

Internet + Business = ?????

Electronic Business, Electronic Commerce, and the Emerging Digital Firm


To recap…..

Internet Business Models• Virtual storefront: Sells physical products

directly to consumers or businesses.• Information broker: Provides product pricing

and availability information; generates revenuefrom advertising or directing buyers to sellers.

• Transaction Broker: Processes online salestransactions for fee.


New Business Models and Value Propositions


Internet Business Models• Virtual storefront: Sells physical products

directly to consumers or businesses.• Information broker: Provides product pricing

and availability information; generates revenuefrom advertising or directing buyers to sellers.

• Transaction Broker: Processes online salestransactions for fee.

Internet Business Models

• Online Marketplace: Provides digitalenvironment where buyers and sellers meet

• Content Provider: Provides digital content, suchas news; revenue from fees or advertising sales

• Online Service Provider: Provides connectivity;revenue from fees, advertising, or marketinginformation




Internet Business Models

• Online Marketplace: Provides digitalenvironment where buyers and sellers meet

• Content Provider: Provides digital content, suchas news; revenue from fees or advertising sales

• Online Service Provider: Provides connectivity;revenue from fees, advertising, or marketinginformation

Internet Business Models (cont.)

• Virtual Community: Provides online meetingplace for people of similar interests

• Portal: Provides initial point of entry to the Web,along with specialized content and services

• Syndicator: aggregates content or applications toresell as package to third-party Web sites




Internet Business Models (cont.)

• Virtual Community: Provides online meetingplace for people of similar interests

• Portal: Provides initial point of entry to the Web,along with specialized content and services

• Syndicator: aggregates content or applications toresell as package to third-party Web sites

• Business-to-consumer (B2C): Retailing productsand services to individual shoppers

• Business-to-business (B2B): Sales of goods andservices among businesses

• Consumer-to-consumer (C2C): Consumersselling directly to consumers

Electronic Commerce

Categories of Electronic Commerce


• Business-to-consumer (B2C): Retailing productsand services to individual shoppers

• Business-to-business (B2B): Sales of goods andservices among businesses

• Consumer-to-consumer (C2C): Consumersselling directly to consumers

Direct Sales Over the Web• Disintermediation: Removal of intermediary

steps in a value chain, selling directly toconsumers, significantly lowers purchasetransaction costs

• Reintermediation: Shifting intermediaryfunction in a value chain to a new source, suchas “service hubs”

Electronic Commerce

Customer-Centered Retailing


Direct Sales Over the Web• Disintermediation: Removal of intermediary

steps in a value chain, selling directly toconsumers, significantly lowers purchasetransaction costs

• Reintermediation: Shifting intermediaryfunction in a value chain to a new source, suchas “service hubs”

Electronic Commerce

The benefits of disintermediation to the consumer

www.ugbsexecutive.wordpress.com | WeeK 4 | Dr. Richard Boateng ([email protected]) |Figure 4-2

Interactive Marketing and Presentation• Collection of customer information using Web

site auditing tools less expensive than surveysand focus groups

• Web personalization technology customizescontent on Web site to individual’s profile andpurchase history

• Web sites and marketing shorten sales cycle andreduce time spent in customer education

Electronic Commerce

Customer-Centered Retailing


Interactive Marketing and Presentation• Collection of customer information using Web

site auditing tools less expensive than surveysand focus groups

• Web personalization technology customizescontent on Web site to individual’s profile andpurchase history

• Web sites and marketing shorten sales cycle andreduce time spent in customer education

Ethical and Social Issues

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Ethical and Social IssuesOn collecting and managinginformation

Objectives

1. What ethical, social, and political issues areraised by information systems?

2. Are there specific principles for conduct thatcan be used to guide decisions about ethicaldilemmas?

3. Why does contemporary information systemstechnology pose challenges to the protection ofindividual privacy and intellectual property?


1. What ethical, social, and political issues areraised by information systems?

2. Are there specific principles for conduct thatcan be used to guide decisions about ethicaldilemmas?

3. Why does contemporary information systemstechnology pose challenges to the protection ofindividual privacy and intellectual property?

Objectives

4. How have information systems affectedeveryday life?

5. How can organizations develop corporatepolicies for ethical conduct?


4. How have information systems affectedeveryday life?

5. How can organizations develop corporatepolicies for ethical conduct?

• Ethics: Principles of right and wrong that can beused by individuals acting as free moral agentsto make choices to guide their behavior

• View shock of new information technology as a“rock thrown into a pond.”

Understanding Ethical and Social Issues Related to Systems

A Model for Thinking About Ethical, Social, and Political Issues


• Ethics: Principles of right and wrong that can beused by individuals acting as free moral agentsto make choices to guide their behavior

• View shock of new information technology as a“rock thrown into a pond.”


The relationship between ethical, social, and political issuesin an information society


• Information rights and obligations

• Property rights and obligations

• Accountability and control

• System quality

• Quality of life


Moral Dimensions of the Information Age


• Information rights and obligations

• Property rights and obligations

• Accountability and control

• System quality

• Quality of life

• Profiling: use of computers to combine datafrom multiple sources and create electronicdossiers of detailed information on individuals


Key Technology Trends that Raise Ethical Issues


• Profiling: use of computers to combine datafrom multiple sources and create electronicdossiers of detailed information on individuals


Nonobvious relationship awareness (NORA)


• Responsibility

• Accountability

• Liability

• Due process

Ethics in an Information Society

Basic Concepts


• Responsibility

• Accountability

• Liability

• Due process

1. Information technologies are filtered throughsocial institutions, organizations, individuals

2. Responsibility falls on institutions,organizations, and individuals who choose touse the technology

3. In an ethical, political society, individuals andothers can recover damages done to themthrough a set of laws


Basic Concepts


1. Information technologies are filtered throughsocial institutions, organizations, individuals

2. Responsibility falls on institutions,organizations, and individuals who choose touse the technology

3. In an ethical, political society, individuals andothers can recover damages done to themthrough a set of laws

Five-step Process for Analysis

1. Identify and describe clearly the facts2. Define the conflict and identify the higher-

order values involved3. Identify the stakeholders4. Identify reasonable options5. Identify potential consequences of these

options


Ethical Analysis


Five-step Process for Analysis

1. Identify and describe clearly the facts2. Define the conflict and identify the higher-

order values involved3. Identify the stakeholders4. Identify reasonable options5. Identify potential consequences of these

options

• The principles are:

The Golden Rule: Do unto others as you would have them do unto you.

• Immanuel Kant's Categorical Imperative: If an action is not right for everyoneto take, it is not right for anyone.

• Descartes' rule of change: If an action cannot be taken repeatedly, it should notbe taken at any time.

• The Utilitarian Principle: Take the action that achieves the higher or greatervalue.

• The Risk Aversion Principle: Take the action that produces the least harm orleast cost.

• The ethical "no free lunch" rule: All tangible objects are assumed ownedby someone else unless specifically declared otherwise.

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• The principles are:

The Golden Rule: Do unto others as you would have them do unto you.

• Immanuel Kant's Categorical Imperative: If an action is not right for everyoneto take, it is not right for anyone.

• Descartes' rule of change: If an action cannot be taken repeatedly, it should notbe taken at any time.

• The Utilitarian Principle: Take the action that achieves the higher or greatervalue.

• The Risk Aversion Principle: Take the action that produces the least harm orleast cost.

• The ethical "no free lunch" rule: All tangible objects are assumed ownedby someone else unless specifically declared otherwise.

• Codes of ethics: promises by professions toregulate themselves in the general interest ofsociety.

• Association of Computing Machinery (ACM)“General Moral Imperatives” include honoringproperty rights and respecting privacy.


Professional Codes of Conduct


• Codes of ethics: promises by professions toregulate themselves in the general interest ofsociety.

• Association of Computing Machinery (ACM)“General Moral Imperatives” include honoringproperty rights and respecting privacy.

• Competing values: one set of interests pittedagainst another

• E-mail monitoring at the workplace

• Use of new technology to reduce workforce andlower costs


Some Real-World Ethical Dilemmas


• Competing values: one set of interests pittedagainst another

• E-mail monitoring at the workplace

• Use of new technology to reduce workforce andlower costs

• Privacy: Claim of individuals to be left alone,free from surveillance or interference fromother individuals, organizations, or the state.

• Protected primarily in United States by FirstAmendment, Fourth Amendment, and PrivacyAct of 1974

• Today, most U.S. federal privacy laws applyonly to federal government, not to privatesector

The Moral Dimensions of Information Systems

Information Rights: Privacy and Freedom in the Internet Age


• Privacy: Claim of individuals to be left alone,free from surveillance or interference fromother individuals, organizations, or the state.

• Protected primarily in United States by FirstAmendment, Fourth Amendment, and PrivacyAct of 1974

• Today, most U.S. federal privacy laws applyonly to federal government, not to privatesector

European Commission’sDirective on Data Protection (1998)

• More stringent than the United States• Requires companies to inform people of data collection

and storage• Customers must provide informed consent• Disallows transferring of data to countries without

similar laws• U.S. “safe harbor” developed with U.S. Department of

Commerce




European Commission’sDirective on Data Protection (1998)

• More stringent than the United States• Requires companies to inform people of data collection

and storage• Customers must provide informed consent• Disallows transferring of data to countries without

similar laws• U.S. “safe harbor” developed with U.S. Department of

Commerce

Internet Challenges to Privacy

• Computer systems able to monitor, capture,store communications passing through

• Monitoring tools• Cookies• Web bugs• Spyware




Internet Challenges to Privacy

• Computer systems able to monitor, capture,store communications passing through

• Monitoring tools• Cookies• Web bugs• Spyware


How cookies identify Web visitors


Privacy Protection Tools

• Managing Cookies• Blocking ads• Secure e-mail or data• Anonymous e-mail• Anonymous surfing




Privacy Protection Tools

• Managing Cookies• Blocking ads• Secure e-mail or data• Anonymous e-mail• Anonymous surfing

Ethical Issues

• Under what conditions should privacy beinvaded?

• What legitimates unobtrusive surveillance?




Ethical Issues

• Under what conditions should privacy beinvaded?

• What legitimates unobtrusive surveillance?

Social Issues• “Expectations of privacy”, privacy norms.

• Should people have expectations of privacywhile using e-mail, cellular phones, bulletinboards, postal system, etc.?

• Do expectations of privacy extend to criminalconspirators?




Social Issues• “Expectations of privacy”, privacy norms.

• Should people have expectations of privacywhile using e-mail, cellular phones, bulletinboards, postal system, etc.?

• Do expectations of privacy extend to criminalconspirators?

Political Issues• Statutes to govern relationship between record

keepers and individuals

• Should CID monitor e-mail?

• Should e-commerce sites maintain personaldata about individuals




Political Issues• Statutes to govern relationship between record

keepers and individuals

• Should CID monitor e-mail?

• Should e-commerce sites maintain personaldata about individuals

Intellectual Property• Intangible property created by individuals or

corporations

• Protected under three different legaltraditions: trade secret, copyright, and patentlaw


Property Rights: Intellectual Property


Intellectual Property• Intangible property created by individuals or

corporations

• Protected under three different legaltraditions: trade secret, copyright, and patentlaw

Trade Secret• Any intellectual work product used for a business

purpose; cannot be based on information in publicdomain

• Protects both ideas in product as well as product itself

• Applies to software with unique elements, procedures,compilations

• Difficult to prevent ideas in the work from falling intopublic domain after distribution




Trade Secret• Any intellectual work product used for a business

purpose; cannot be based on information in publicdomain

• Protects both ideas in product as well as product itself

• Applies to software with unique elements, procedures,compilations

• Difficult to prevent ideas in the work from falling intopublic domain after distribution

Copyright

• Statutory grant that protects creators of intellectualproperty from having work copied for the life of authorplus 70 years; 95 years for corporate-owned property

• Computer Software Copyright Act provides protectionfor program code and product copies sold in commerce

• Does not protect underlying ideas behind work




Copyright

• Statutory grant that protects creators of intellectualproperty from having work copied for the life of authorplus 70 years; 95 years for corporate-owned property

• Computer Software Copyright Act provides protectionfor program code and product copies sold in commerce

• Does not protect underlying ideas behind work

Patents• Grants exclusive monopoly on ideas behind invention

for 20 years

• Ensures inventors receive full rewards for labor; butprepares for widespread use by providing detaileddocuments

• Applies to underlying concept of software

• Stringent criteria of nonobviousness, originality, andnovelty; lengthy application process




Patents• Grants exclusive monopoly on ideas behind invention

for 20 years

• Ensures inventors receive full rewards for labor; butprepares for widespread use by providing detaileddocuments

• Applies to underlying concept of software

• Stringent criteria of nonobviousness, originality, andnovelty; lengthy application process

Challenges to Intellectual Property Rights

• Digital media easy to replicate• Difficulties establishing uniqueness• Compactness of product• Proliferation of electronic networks, including

Internet, World Wide Web• File-sharing software• Web site construction and framing




Challenges to Intellectual Property Rights

• Digital media easy to replicate• Difficulties establishing uniqueness• Compactness of product• Proliferation of electronic networks, including

Internet, World Wide Web• File-sharing software• Web site construction and framing


Who owns the pieces? Anatomy of a Web page


Digital Millenium Copyright Act (1998)• Implements World Intellectual Property

Organization treaty

• Makes it illegal to circumvent technology-based protections of copyrighted materials




Digital Millenium Copyright Act (1998)• Implements World Intellectual Property

Organization treaty

• Makes it illegal to circumvent technology-based protections of copyrighted materials

• Ethical Issues: Is there value in protectingintellectual property when it is so easily copiedand distributed?

• Social Issues: Routine illegal file-sharingcreating society of lawbreakers

• Political issues: New protection measuresneeded to protect investments made bycreators




• Ethical Issues: Is there value in protectingintellectual property when it is so easily copiedand distributed?

• Social Issues: Routine illegal file-sharingcreating society of lawbreakers

• Political issues: New protection measuresneeded to protect investments made bycreators

• Ethical issues: Who is morally responsible forconsequences of use of hardware or software?

• Social issues: What should society expect andallow of service-providing informationsystems?

• Political issues: To what extent shouldgovernment intervene, protect serviceproviders and users?


Accountability, Liability, and Control


• Ethical issues: Who is morally responsible forconsequences of use of hardware or software?

• Social issues: What should society expect andallow of service-providing informationsystems?

• Political issues: To what extent shouldgovernment intervene, protect serviceproviders and users?

• Ethical issues: At what point shouldsoftware/services be released forconsumption?

• Social issues: Should people be encouraged tobelieve systems are infallible?

• Political Issues: Laws of responsibility andaccountability


System Quality: Data Quality and System Errors


• Ethical issues: At what point shouldsoftware/services be released forconsumption?

• Social issues: Should people be encouraged tobelieve systems are infallible?

• Political Issues: Laws of responsibility andaccountability

Negative Social Costsof Information Technology

• Balancing power: Key policy decisions stillcentralized

• Rapidity of change: More efficient marketplacereduces response time to competition


Quality of Life: Equity, Access, and Boundaries


Negative Social Costsof Information Technology

• Balancing power: Key policy decisions stillcentralized

• Rapidity of change: More efficient marketplacereduces response time to competition

• Maintaining boundaries: Ubiquitouscomputing weakening traditional boundariesbetween family or leisure and work

• Dependence and vulnerability: Vulnerable tosystem failures; no standards as with otherpublic-utility technologies




• Maintaining boundaries: Ubiquitouscomputing weakening traditional boundariesbetween family or leisure and work

• Dependence and vulnerability: Vulnerable tosystem failures; no standards as with otherpublic-utility technologies

• Computer crime: Commission of illegal acts throughthe use of a computer or against a computer system

• Computer abuse: Commission of acts involving acomputer that may not be illegal but are consideredunethical, i.e. spamming

• Computer forensics: scientific collection and analysisof data held on or retrieved from computer storagemedia to be used as evidence in court of law




• Computer crime: Commission of illegal acts throughthe use of a computer or against a computer system

• Computer abuse: Commission of acts involving acomputer that may not be illegal but are consideredunethical, i.e. spamming

• Computer forensics: scientific collection and analysisof data held on or retrieved from computer storagemedia to be used as evidence in court of law

Internet Crime and Abuse

• Spamming• Hacking• Jamming• Malicious software• Sniffing• Spoofing




Internet Crime and Abuse

• Spamming• Hacking• Jamming• Malicious software• Sniffing• Spoofing

Can the Spamming Monster Be Tamed?

Is spamming an important managementdecision? Why or why not?


Window on Management


Can the Spamming Monster Be Tamed?

Is spamming an important managementdecision? Why or why not?

Offshore Outsourcing: Good or Bad?

Does offshore outsourcing create an ethicaldilemma? Why or why not?


Window on Organizations


Offshore Outsourcing: Good or Bad?

Does offshore outsourcing create an ethicaldilemma? Why or why not?

1. Do the increase surveillance power and capability ofthe government present an ethical dilemma? Explainyour answer.

2. Apply an ethical analysis to the issue of thegovernment’s use of information technology to ensurepublic safety and citizens’ privacy rights.

3. What are the ethical, social, and political issues raisedby the government creating massive databases tocollect personal data on individuals and profile them?

Chapter 5 Case Study

Security Versus Privacy: Does Terrorism Change the Debate?


1. Do the increase surveillance power and capability ofthe government present an ethical dilemma? Explainyour answer.

2. Apply an ethical analysis to the issue of thegovernment’s use of information technology to ensurepublic safety and citizens’ privacy rights.

3. What are the ethical, social, and political issues raisedby the government creating massive databases tocollect personal data on individuals and profile them?

4. How effective are electronic eavesdropping andmassive databases as terrorism and crime-preventiontools? Explain your answer.

5. State your views on ways to solve the problems ofcollecting the key data the government needs tocombat terrorism without interfering with individualprivacy.

Chapter 5 Case Study

Security Versus Privacy: Does Terrorism Change the Debate?


4. How effective are electronic eavesdropping andmassive databases as terrorism and crime-preventiontools? Explain your answer.

5. State your views on ways to solve the problems ofcollecting the key data the government needs tocombat terrorism without interfering with individualprivacy.

Thank You for Listening

Contact: [email protected] Website: www.pearlrichards.org

Class Website: www.vivauniversity.wordpress.com


Thank You for Listening

Contact: [email protected] Website: www.pearlrichards.org

Class Website: www.vivauniversity.wordpress.com

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Documents

Managing the Digital Firm - Information Management · PDF fileCustomer-Centered Retailing ... Some Real-World Ethical Dilemmas | WeeK 4 ... " Ethical Issues: