Managing Self and Emotional Quotient

By

Dr Anjali Bansalanjalibansal@gmail.com

IQ,EQ & SQ• IQ : Intelligence Quotient is a measure of your

mental intelligence• EQ: Emotional Quotient is a measure of

emotional intelligence – Emotional Intelligence is the sum of the strengths

and weaknesses of your emotional competencies that influence how you handle yourself and others in coping with the demands of your business and personal life

• SQ: Spiritual Quotient is a measure of your spiritual intelligence

Why EQ matters?

• People with high EI (i.e, high EQ) are able to:– relate to others with compassion and empathy, – have well-developed social skill, – have emotional awareness to direct their action and

behavior

• There is a strong correlation between emotional intelligence and work performance

How EQ will help you?• Solve problems by using both logic and feelings• Be flexible in changing situations• Help other people express their needs• Calmly and thoughtfully respond to difficult people• Keep an optimistic and positive outlook• Continuously learn how to improve yourself and your

organization

Emotional Quotient

• EQ is NOT • Aptitude• Achievement• Vocational interest• Personality

• EQ is:EQ is: Made up of short-term, tactical, dynamic Made up of short-term, tactical, dynamic

skills that can be reliably measuredskills that can be reliably measured Improved by training, coaching, experienceImproved by training, coaching, experience

Emotional quotient Why do some people possess a greater emotional Why do some people possess a greater emotional

well-being?well-being?Why are some people better able to achieve Why are some people better able to achieve

success in life?success in life?Why do some people who are blessed with Why do some people who are blessed with

superior intellectual abilities seem to fail in life, superior intellectual abilities seem to fail in life, while others with more modest gifts succeed?while others with more modest gifts succeed?

Model of emotional intelligence

• Intrapersonal interpersonal

• Stress management adaptability• general mood• effective performance

Definition

• “Emotional Intelligence is the aggregate of the strengths and weaknesses of your emotional competencies that influence how you handle yourself and others in coping with the demands and pressures of your business and personal life”

• “Emotional Intelligence is our ability to be aware of, make sense of, and make use of information from our emotional competencies to guide our thinking and actions with ourselves and others

The Research

In every field, your EQ (emotional quotient) is 2 times as important as your cognitive abilities

Almost 90% of success in leadership is attributable to EQ.

Emotional intelligence mapSelf-Awareness Empathy Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Self-Confidence Service OrientationSelf Management Leveraging Diversity Self Control Political Awareness Trustworthiness Social Skills Conscientiousness Influence Adaptability Communication Innovation Conflict ManagementMotivation Leadership Achievement Drive Change Catalyst Commitment Building Bonds Initiative Collaboration & Cooperation Optimism Team Capabilities

Self awareness

• DefinitionDefinition: The ability to look at and : The ability to look at and understand oneself, respect and accept understand oneself, respect and accept oneself, accepting one’s perceived positive oneself, accepting one’s perceived positive and negative aspects as well as one’s and negative aspects as well as one’s limitations and possibilities.limitations and possibilities.

Self awareness Not self-esteemNot self-esteem Like yourself as a total, and sometimes contradictory package, Like yourself as a total, and sometimes contradictory package,

“warts and all”“warts and all” Comfortable with yourself without “tooting your own horn”Comfortable with yourself without “tooting your own horn” Leads to authenticityLeads to authenticity ComponentsComponents

SecuritySecurity Self-assurednessSelf-assuredness Inner securityInner security Self confidenceSelf confidence

Empathy

• Definition: The ability to be attentive to, to Definition: The ability to be attentive to, to understand, and to appreciate the feelings of understand, and to appreciate the feelings of others…it is being able to “emotionally read” others…it is being able to “emotionally read” other people.other people.

How to increase your EQ• Conduct a “personal inventory.”• Analyze the setting & identify skills needed.• Enlist trusted friends.• Focus on a few competencies.• Practice, practice, practice. • Be observant and reflective.• Don’t expect immediate results.• Learn from your mistakes.• Acknowledge your successes

Exercise

• Rate yourself according to these EQ-i factors• Which of the EQ-i factors would you most

want to further develop and why?• What are 1 or 2 specific actions you could take

starting today to enhance your EI?

Thank you