Managing Rapid Growth

2

Key Levers of building a high growth business

Operational Excellence through Innovation Globalize Customer Acquisition and Relationship Management Let “Go” – Decentralize People Platform Capitalization Inorganic Growth Branding Governance Rhythm

Planning and Governance Platform

4

Implementation ModelSPIF, ICE, GEF

Execution: ICE

Achieving Goals for all Stakeholders – A Balanced Scorecard Investor Satisfaction: Sustainable Growth both in Revenues & Profits Customer Satisfaction: Meeting/ exceeding client’s needs as well as their

end Customers and doing value Addition to Client’s Business Employee Satisfaction: Creating Employee Engagement, Development,

Performance and Retention

Initiatives: GEF

Growth – Initiatives to focus on two Critical Drivers of Growth – Client Acquisition and Talent Acquisition

Efficiency – Initiatives to constantly Eliminate Waste, Reduce Costs Foundation – Initiatives to Strengthen Foundational Processes to ensure

Scalability, Repeatability, Sustainability

Planning: SPIF

Setting Stretch Goals Creating Plans which are Attainable, Realistic, and Predictable Setting Goals that reflect Continuous Improvement Building Facts & Data Foundation for the Plan

5

Planning and Governance Platform

1. Benefits of Planning and Governance

2. Planning and Governance – Annual Calendar

3. Guidelines for Planning

4. Planning Templates (Annual)

5. Governance Review

i. Monthly

ii. Annual Functional Assessment

iii. CEO Scorecard

iv. CEO Time Chart

Planning and Governance Calendar

Annual Business Plan - Guidelines

Annual Business Planning

People Platform

7

‘Alignment’ & Empowerment’ platform for driving high performance

Profitable & Sustainable Growth

Vision, Mission, Values, Goals

1. Create the VMV & G Foundation (SPIF + ICE + GEF)

2. Centralize Alignment to Synergize Efforts

3. Decentralize & Empower People to Deliver Performance

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8

Aligned HR Pillars form the Execution Engine

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Integrated approach towards HRM

Vision, Mission, Values, Goals

9

People Platform1. Employee Engagement

i. Gallup

ii. Organizational Climate

iii. Organizational Interventions

2. Employee Development and Career Pathing

3. Performance Management i. 360 Degree Feedback (CEO and Senior Team)

ii. Annual People Assessment

iii. Top 100 Managers Review

iv. Stack Ranking

Customer Platform

11

Engaging Customer

1. Client VOC Survey

2. Customer Advisory Council

Client Relationship Survey Form

Customer Advisory Council

Thank You

QuestionsSanjay GaggarFounder Partner & CEO Shared ( & Virtual ) CFO ServicesSanjay.gaggar@ixcfo.comM+ 91-098675 55852