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8/9/2019 Managing People -Module 2 June 22 2010 From JS[1]
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Saama Academy--2010
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Managing
People
Module-2Dr.Sarma
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Todays facilitation by
Dr.Sarma/Erlyn Labra (voice)
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Module-1 recap
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Human nature is to display
emotions in outward
behaviour.
Our behaviour is product ofnature and nurture.
it is important to have skills in
resolving conflicts to be able
to handle relationships
effectively.
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The Behavioral Management :
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We all need interpersonal skills as
organisations are social systems and the
work place has profound influence on our
style of interactions.
the boss , peers, customers are all
impacting on our interactive style
We all have to handle conflict and change .
Therefore deeper understanding of our own
behaviour and of others is very critical to
leadership
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Nature vs. Nurture
Heredity and biology
genes,nervous system,endocrine
system and other systemsEnvironment and life experiences
Have telling effect on personality
Identical twins share the same
template but have different states Twins raised in different families
have often demonstrated similartastes, choosing the same professionand even using the same brands of
products
The Development of Personality
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Some traits may bemore strongly linked toheredity than others
The initial few years arecritical in the formationof personality which
Changes throughoutadulthood
The Development
of Personality
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Trait personality is a set of mentalstructures/systems, different for eachindividual, resulting in characteristicresponses to situations
Humanist difficult to predictbehaviour lives are not scriptedpersonalities are defined by their owndifferent perceptions and experiences
Behavioural Personality is theconstantly changing set of learnedbehaviour, influenced byreinforcements
Views on Personality
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Philosophy of mind:
Human behaviour is influenced by:
Personality traits,The situation
The interaction between personality andsituation
How one perceives or defines a situation is acritical factor of behaviour
Interactionism
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There was a case where doctors report that the child wouldnever be able to play any physically exerting sport
the child grows to be the fittest athlete in the world
Phelps' run at Olympic glory-won maximum gold despite being
diagnosed as ADHD
How did the parents define the situation?
How did the child define the situation?
How did it influence the behaviour?
CASE Example
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Locus of Control(internal/external)The degree to which people believe they are in
control of their own fate
Self-Esteem - Feelings of self-worth stemmingfrom the individual's positive or negative beliefsabout being valuable and capable
Self-awareness - being aware of oneself,
including one's traits, feelings, behaviours andlimitations
Risk Taking - a persons willingness to takechances or risks
Major personality Attributes
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Before we examine various types ofpersonalities we should remember:
There is no right, wrong, good or bad
type Each type has strengths and weaknesses
A personality may however be more suitablefor a given role or situation
Personality traits may shift over time
Behaviour/performance is not dependent onpersonality alone
Is this Personality Good or Bad?
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The Big Five
Cattells 16 Primary Factors-16PF
Myers-Briggs Type Indicator-MBTI
Personality Models
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The Big Five
Neuroticism
Anxiety Angry hostility Depression Self-consciousness Impulsiveness
Vulnerability
Extraversion
Warmth & Sociability Assertiveness Activity Positive emotions Talkativeness
Boldness Spontaneity Adventure & Enthusiasm
Openness Fantasy Aesthetics Feelings Actions Ideas
Values
Agreeableness
Trust Straightforwardness Altruism Compliance Modesty Tender-mindedness
Conscientiousness
Competence Order Dutifulness Achievement striving Self-discipline Deliberation (reflection)
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Cattells 16 Primary Factors
Factor Low High
WarmthReserved, impersonal,cool, detached, formal
Warm, outgoing, kindly,easygoing, participating,likes people
Reasoning Concrete-thinking, lessintelligent
Abstract-thinking, more
intelligent, bright, fastlearner
EmotionalStability
Reactive, emotionally lessstable, easily upset
Emotionally stable,adaptive, mature, facesreality, calm
Dominance Respectful, humble,cooperative, avoidsconflict, obedient
Dominant, assertive,aggressive, competitive,stubborn, bossy
LivelinessSerious, restrained,prudent, thoughtful,silent
Lively, spontaneous,enthusiastic, cheerful,expressive, impulsive
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Cattells 16 Primary Factors
Factor Low High
Rule-Consciousness
Expedient,nonconforming,disregards rules
Rule-conscious, dutiful,conscientious, moralistic,rule-bound
Social Boldness
Shy, threat-sensitive,
timid, hesitant,intimidated
Socially bold,
venturesome, thick-skinned, uninhibited
SensitivityUtilitarian, objective,unsentimental, tough-minded, rough
Sensitive, aesthetic,sentimental, tender-minded, intuitive, refined
Vigilance Trusting, accepting,unconditional, easy
Vigilant, suspicious,skeptical, distrustful,oppositional
AbstractednessGrounded, practical,solution-oriented,steady, conventional
Abstracted, imaginative,absent-minded, absorbedin ideas, impractical,
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Cattells 16 Primary Factors
Factor Low High
PrivatenessStraightforward,genuine, open, naive
Private, tactful, non-disclosing, shrewd, worldly,diplomatic
Apprehensionunworried, secure,complacent, free ofguilt, confident
Apprehensive, self-
doubting, worried, guilt-prone, insecure, self-blaming
Openness toChange
Traditional, attached tofamiliar, conservative
Open to change,experimenting, liberal,analytical, flexible
Self-RelianceGroup-oriented,affiliative, follower,dependent
Self-reliant, solitary,individualistic, self-sufficient
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Cattells 16 Primary
FactorsFactor Low High
PerfectionismTolerates disorder,flexible, careless,
impulsive
Perfectionist, organized,compulsive, self-disciplined
TensionRelaxed, easy going,calm, lazy, patient, lowdrive
Tense, high energy,impatient, frustrated, highdrive, time-driven
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Myers-Briggs Type
Indicator (MBTI)The 16 types are typically referred to by an abbreviation of four
lettersthe initial letters of each of their four type preferences (except
in the case ofintuition, which uses the abbreviation N to distinguish it
from Introversion). For instance:
ESTJ: extraversion (E), sensing (S), thinking (T), judgment (J)INFP: introversion (I), intuition (N), feeling (F), perception (P)
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MBTI Scales
Extraversion
Outer world People/Things Active Breadth of Interest
Live, then understand Interaction Outgoing
Introversion
Inner World Thoughts/Concepts Reflective Depth of Interest
Understand, then live Concentration Inwardly directed
Sensing
Facts
Data Details Reality based Actuality Here and now Utility/Purpose
Intuition
Meanings
Associations Possibilities Hunches/Speculations Theoretical Future Fantasy
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Self-management
Understand strengths, weaknesses andpreferences
Predict, plan and avoid failures
Self-optimize, excel and adapt
Managing relationships
Understand strengths, weaknesses andpreferences
Predict, plan and avoid conflictandfailures
Adapt and support
Application
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while managing relationshipsaccommodate type mismatch
Remember, type mismatch is unavoidable
Remember, 50% of the mismatch is caused
by you
Do not blame the person for something s/hehasnt done
Do not forget that the perceived weaknesscould be a real advantage in a differentsituation
Application
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Diversity management
Recognizing differences as natural
Appreciating diversity
Developing complementary work teams
Expertise and task assignment
Caution: other components of behaviour +
developmentof others
Synergy applied in team building
n1 + n2 = k x (n1 + n2)
where k > 1
Application
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Cognition (thinking)
Self-monitoring
Positive attitude
Learning and practice
Changes in socio-technical environment
Application: Other
Considerations
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visualize someone who:
would panic under stress,
is a frequent worrier or would be intensely tense onslightest criticism
is very open to change, new idea or suggestion
would do all it takes to get the job done, on time, even if itinvolves taking on enormous stress
Enjoys parties and gatherings, is talkative even with
strangers, is adventurous and is action oriented
Is very considerate and sympathetic, and works hard toensure that others feelings are not hurt
Put MBTI label the thinker, feeler, senser, -etc
Practice Exercise: Trait Recognition
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Identify a trait that you perceive as aweakness, then think of a situationwhere it could be utilized as astrength
Exercise: Undesirable Traits
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Awareness and recognition is the first step towardschange
After self-evaluating your personality, observe otheravailable templates and see how that may help you inadapting into a new person or adopting a differentresponse set
If no traits are absolutely bad, then recognize thatdifferences, perspectives and conflicts are actuallyopportunities to broaden our thinking and prospects
Afterthoughts
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While dealing with people,we shouldmisplace our spectacle and put ontheirglasses
try to understand first before beingunderstood
Final Word
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What we learnt-recap
Recap
Personality and personality types.
Interactionism.
Personality Types models ,16pf, MBTI, big 5Social conditioning is dominant factor inorganisations.
Attitudes are shaped by environment that exists in
organisations
this includes the leadership influences
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Behavioural management applications .Personality development,
shaping the personality over time.HR strategic tool
Personality quiz, a series of questions (usually multiple-choice)intended to reveal something about the person who answersthem.- HR measurement
Personality tests aim to describe aspects of an individual'scharacter, thoughts, and feelings.-HR tool in recruitment
Personality type, refers to patterns of relatively enduringcharacteristics of behavior and the psychological classification ofdifferent types of individuals- MBTI--HR tool in organisationaldevelopment
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