Managing Installed Base - PDT Europe

© Outotec – All rights reserved

Managing Installed Base

to Unlock Service Opportunities

PDT Europe I October 18, 2017

Sami Grönstrand & Helena Gutiérrez


Intro &

Business Challenge

Conclusions &

Next steps

Project

Data

gathering

Data input &

publishing

Architecture &

System

Development

Process &

governance

Contents


History


Wide global

supplier network.

Manufacturing

almost completely

outsourced

R&D, sales and service centers in

34countries

Deliveries to more than

80 countries

2016

Total sales

EUR 1.1 bn

Services sales

EUR 0.5 bn

4,200employees

824Patent families

7400 Patents

24 Product Lines

90Products

730Product Models

Listed on the Nasdaq Helsinki

stock exchange since 2006

Outotec today

2020 targets:

Sales growth

faster than market

Services Sales

growth > 10%

annually

aEBIT 10%


We have

• Equipment at over 3500 sites

• Technical data of past installations and projects in multiple databases and systems

• Enovia PDM for new delivery structures

• SAP ERP for transactional data

• Dynamics CRM for customer insight and salesopportunities management

• Data eg. Bills of Material NOT CONNECTED TO CONTEXT, eg. Plant structure & operating conditions.

The business challenge of Installed Base

We need

• To connect the data in different silos

• A process to gather, enrich and manage data

• One common system consolidating Installed Base data -technical and commercial

• Accessible ”anywhere, any time” – also when offline

• People trained and supported in operative daily work

Connect the dots for closing the loop and unlock the business potential!


Initial Data

gathering

Architecture &

System Development

Data input &

publishing

Process &

governance

Project scope


Data gathering

ON-SITE DATA

VALIDATION

Validate/correct

data on template to

equipment level.

HAND-OVER TO

CENTRAL IB

Validated templates

under revision control

waiting to be uploaded

to core systems.

SITES SELECTION

25 sites were selected

based on near term

business potential.

INITIAL DATA

GATHERING

Excel Template with

existing data for

validation by market

area.

25 sites were selected based on business potential. Basic data gathering by market areas through excel templates

Data gathering


Data gathering

PLANT DATA MODEL ADJUSTMENTS TO

CORE SYSTEMS

INSTALLED BASE

SERVICE

PORTAL DEVELOPMENT

Define the data structure, select and design publishing platform, adjust core systems to

Installed base data model and consolidate data into a user-friendly Installed Base Portal.

CRM

PDM

ERPInstalled Base Service

Architecture & System Development


Plant

Module

Equipment

Plant unit

PRIMARY

CRUSHING

SECONDARY

CRUSHING

CONDITIONING

Cu

REGRINDING

Cu CLEANING

Cu ROUGHING

Mo ROUGHING

Mo

REGRINDING

Mo CLEANING

Feed

ZC02

ZF10

ZF20

ZG20

ZF21

ZF30

ZG30

ZF31

ZC01

Cu concentrate Mo concentrate

Tailings

GRINDING

ZG10

Plant Structure

Duty Specification

1st Rougher Flotation Cells

Pulp flow rate, max 8000 m³/hPulp flow rate, min 4500 m³/hSolid content w/w, max 30%Feed Grade 6,0 % CuConcentrate Grade 10,0 % CuAir Feed rate, Max 12 m3/minMass pull per cell (max) 5 %Mohs hardness 4,5Bond abrasion index 0,37Anticipated Mine Life 25 years

Volume, effective 160 m3Installed power, min 120 kWDiameter, external 5000 mmHeight, Machine Total 8000 mmMaintenance headroom, max 3000 mm Capacity, overhead crane 15 000 kg

Seismic zone UBC 4ATEX area NOSplit for Container Yes


Product Project Site

As-Sold As- Engineered As-Manufactured As-MaintainedAs-defined

Product

Portfolio

Project

Portfolio

Installed base

Portfolio

As-Built

Information Enrichment

MDPT

Product delivery Installed BaseProduct

Sell / DelSol DelSer

As-Delivered

Information Enrichment

Towards a closed loop process


Plant

Module

Equipment

Plant unit

Product Instance

Equipmentspecification

Plant Instance

Equipment BOM

ECAD

MCAD

Process Simulation

BIM

Product deliveryProduct Installed Base

Plant

Module

Equipment

Plant unit

Plant Product

Equipment Product

Plant

Module

Equipment

Plant unit

Plant IB

Product Instance

Equipment SBOM

Process Control

ECAD

MCAD

Process Simulation

EAM

FEM

EAM

Enriching the Model through the Lifecycle

EAM


Core data sources

CRM PLM ERP

Consolidated knowledge

service

Consolidated data exposed via multiple

microservices enabling agile solution development

User targeted solutions

Apps optimized for daily work

SharePoint

Enriching data sources

Market IntelligenceLegacy

documents

Installed Base ServiceIntegration

service

Reporting

serviceData service

Search

service

Metadata

service

Machine

learning

service

Document

service

Power BIInstalled

Base Portal

Other

applications

Authoring Applications

MCAD ECADFEM Office toolsProcess SimulationCFD

Consolidating data with an Installed Base Service


• IB structure available in CRM

• Site is created in CRM and replicated to Enovia

Changes to CRM

• Service transactions now connected to IB structure

• IB structure available in ERP

Changes to ERP

Adjusting core systems

• Plant structure is created and Builds are

connected in Enovia

Changes to PDM


Visualizing data in a user-friendly IB portal

Dimension buttons

Main search box

Left pane contains structure Middle pane contains details on

the selected items from the left

Right pane shows

connections or links

Record a change, request additional

structure or submit feedback

Detailed dediicated views to data


Data input and publishing

CRM

New data Model

ERP PDM

Changes to core

systems

Data gathering

Data Migration

Core

systems

Legacy

systems

Core

systems

Gathered

Data

EBXData visualization in portal

IB portalIB Service

Excel


Process & governance

IB team

IB Portal

Request Analysis

Field services

IB Portal

Change notification

IB team

Data publishing

Core systems

Field services Product Line / IB team

Data validation

IB PortalIB Portal

Change request


Intro &

Business Challenge

Conclusions &

Next steps

Contents

Project

Data

gathering

Data input &

publishing

Architecture &

System

Development

Process &

governance


Bimodal IT:

Start fast, but remember to finish!


Systems are ready!

Are people ready?


We one step closer to a Digital Twin …

… and two steps closer to unlocking opportunities!

QUESTIONS?

THANKS FOR YOUR ATTENTION

Documents

Managing Installed Base - PDT Europe