Managing Emotion, Conflict and Change Public Program by ITrainingExpert 2015 VT

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN) Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia

Tel: +603-8074 9056 | Fax: +603-8082 4164 Email: [email protected] | Website: www.iTrainingExpert.com

Let It Go, Free Yourself for Emotional Upheavals

19-20 March 2015 | 11-12 June 2015, 2-3 November 2015, Armada Petaling Jaya

*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp

OVERVIEW Anger is a normal, healthy emotion but can quickly become unhealthy and detrimental if not understood and controlled. With this Anger Management designed by iTrainingExpert helps you hands-on on managing ones anger becomes easier and leads to less stress and improved personal and work relationships. If nothing on this earth is certain, except death and taxes, then why do we are we still affected by 'anger' in all forms in our lives? No doubt, there's benefits of having highly strung-emotions at times, but if 'anger' is constantly pounding you like a predator chasing its prey mercilessly, it can be an incredibly damaging force; costing us their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. WHO SHOULD ATTEND This course is suitable for people whose work involve a lot of communication with others.

LEARNING OUTCOME By the end of the course, delegates will learn to:

understand themselves and emotions better

discover the root cause of anger and be aware of the triggers for negative emotions

realise that the negative emotion is just a manageable 'temporary state'

manage anger and other negative emotions before they go uncontrollable

control the situation or people who are experiencing 'anger'

maintain calm and contain professional service with unreasonable customers

deal with self-inflicted anger

flush and get rid of the toxic emotions bottled up in our bodies

relax and react differently to cope with anger when it arises in future

DURATION 2 days; 9.00am – 5.00pm

mailto:[email protected]

http://www.itrainingexpert.com/Training-Calendar-2012/

http://www.itrainingexpert.com/course-calender.asp



COURSE OUTLINE (2 days) Module 1 – Communication Skills; Angry people are often unable to communicate well because of the flare up emotions

Using Verbal and Body Language to deescalate the feelings of anger and rage.

Reframing content and context that enable us to control our angry feelings and blood pressure.

Module 2 – Becoming Curious; Irritated people often lose their sound judgment and turn condemning

Distinguishing curiosity vs judgment/anger

Face to face with “bad-name calling” abuse

See “negative grouping” in a different light

Discover “Assumptions are illusions,”

Replace “I know what you’re feeling-thinking” with Meta-questions where “The answers lie in the Questions."

Module 3–Heart over Head; Generating New Behaviour

Looking through the glass - emotions vs logical thinking

Why our behaviour produces the very opposite outcome we desire

The power of subconscious mind and how you can change your reactions in an instant second

Look for a match desired outcome with actual outcome.

Modul4 4 – Digging the Roots of The Negative Feelings; Angry people are often unaware of their feelings underneath their anger

Searching for the first event that instigate your anger

Disassociate yourself from respond to 'anger'

React in ways that deescalate our anger Module 5 – Consequences of Anger; For those are highly strung can destroy a village rather than build it up

Assessing 'anger' as neutral

Checking our anger thermometer - expressing

anger that either escalates or deescalates our anger.

Use solid and simple anger management tools to move into the deeper aspects of anger

Using this emotion to building relationship rather than destroy them

Empower Yourself

Module 6 – Freedom from the Need to Control ; Angry people are often obsessed with a need to control the outcome

How to loosen the grip of the 'problems' or 'conflicts'

Managing your "expectation to results" and “attachment to outcome” in solving personal conflict in life.

Let go of "outcome" without compromising one’s integrity, values or performance

Liberate from the bondage of 'ego' and 'control freak'

Free yourself from negative emotions that affects your health and experience better relationships with others

METHODOLOGY This is an experiential training which integrates learning through videos, role plays, presentations, activities, business games, case studies, presentations, group discussions and reflection. COURSE LEADER M VINCE TAY, Certified Professional Trainer & Executive Coach With a passion to enrich the lives of others, Vince decided to become a trainer and coach after discovering the power of experiential training more than 26 years ago. Since then, he has helped his clients to find their own merits and enrich their personal lives as well as those around them. Constantly seeking to show others how to be more self-aware and get more out of life, he has made training and coaching his life ambition.




Applying his knowledge and experience from a variety of industries including construction(as CEO), project management, general trading, shares and options trading, unit trusts and real estate, Vince is able to connect with individuals from all walks of life. In his desire to develop his training skills, he had undertaken a variety of programs including Born To Be Free by IHK (Institute of Hard Knocks), Leadership Program (AsiaWorks Training), Memory Techniques, Born Rich (Robert Proctor), Metaphysics, Master Class Train The Trainer (Result Asia), Hypnosis & NLP Practitioner and MIM Certified Professional Trainer, approved by the Human Resources Development Fund (HRDF). Vince is very active in Toastmasters (a public speaking club ) and won the humorous contest twice consecutively at club level. His creativity coupled with his sense of humour, versatility and passion to make a difference in the lives of others have compelled him to become a Trainer and Coach and work towards building a world where people live to contribute their best. People benefited from his programs are from organizations like :- TNT, OSK Investment bank, CIMB Tech banking, Kenanga Investment Banking Bhd , Philips Lumileds, Dell, Maybank Investment Banking, GTC Associates, Alcatel-Lucent Malaysia S/B , Intel , BH Insurance, ASPAC, Suruhanjaya Syarikat Malaysia (Companies Commission of malaysia,), UMW heavy equipments, OSC courier MNP properties S/B , F&N Dairies (Premier Milk), Asea Brown Broveri (ABB), DHL Exel Supply Chain, Allianz Insurance, Diagraph Corporation and Kuwait Finance House (just to name a few) . He strongly believes that training should be practical which is then followed-up with coaching to make the training sessions more effective. Today, being a

trainer and coach allows him to share a different perspective of the world with others and to connect with them at a very personal level. INVESTMENT

Normal price: RM 2590.00 | US 950.00 per

delegate

*Early Bird Price: RM *1990.00 | US 750.00 per

delegate(Payment must be made 14 days before the

course commence)

Group Registration: RM 1890.00 | US 700.00 per

delegate for a minimum of 3 participants register

together.

(*Fee inclusive of Buffet Lunch, Refreshment,

Training Materials Certificate of Achievement)

*Effective 1 April 2015, a 6% GST charge is applicable.

REGISTRATION Download Registration from: http://www.itrainingexpert.com/Registration-Form/

Registration Online: http://itrainingexpert.com/course/25/Managing-Emotion,-Conflict-and-

Change.html

This training programme is SBL Claimable *Subject

to PSMB conditions.

We Are An Approved Training Provider Under SBL

Scheme With Pembangunan Sumber Manusia

Berhad, Malaysia. (PSMB/HRDF).

1. All registrations MUST be accompanied within

PAYMENT 14 days after the issuance of invoice or

fully paid before the event.

2. Completed registration form with cheque or

telegraphic transfer should be made in favor of

"ITRAININGEXPERT GLOBAL PLT".

3. Bank into "CIMB BANK BERHAD"

Account No: 800 356 2428. Swift Code: CIBBMYKL.

Scan & email to [email protected] the bank-in

slip to us.


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Managing Emotion, Conflict and Change Public Program by ITrainingExpert 2015 VT