MANAGING CULTURAL DIVERSITY IN THE WORKPLACE

In order to be able to work successfully under the multi-cultural circumstances

INTRODUCTIONS

• Name• Role• What is “Culture” in your

thought? • Why?

CULTURE

The arts, beliefs, customs, institutions and other products of human work and thought considered as a unit, especially with regard to a particular time or social group.

The set of predominating attitudes and behaviour that characterise a group of organisation.

OUR COUNTRIES – SHARE SOME THOUGHTS

Share a personal memorable experience

Features at your university or in Chiang Rai that visitors can discover during their stay

Event(s) at your organisations that the visitors could recommend to friends or family members

Administrative Assistant… Turned best-selling author.

J.K. ROWLING

Investment Banker… With a musical twist!

KERRY KILLINGERCEO, WASHINGTON MUTUAL

Paper Factory Worker… …Yacht Design Innovator

The boat he wanted didn’t exist, so he invented it.

FABIO PERINI, PERINI NAVI

THE OBSTACLES OF MANAGING THE CULTURE

FRAME OF REFERENCE

FRAME OF REFERENCE

THE QUALITIES OF SUCCESSFUL INDIVIDUALS

• Individualistic – knows what they want

• Self-confident• Optimistic and forward-

looking• Curious and open-minded• Eager to learn something new• Intelligent• Passionate about the good

things in life• Active and well-informed

(Knowledgeable)

They Are:• male and female

and others• married and single• of all ages

5 KEY ELEMENTS TO BECOME GOOD

1. My perception2. My attitude3. My deeds4. My projection5. My personality

MY PERCEPTION

It’s how you see the world, It’s how you react or respond to what you see.

It’s also what you think towards your hearing and seeing.

It’s what you believe-Your background knowledge- Your experience- Upbringing (The way you’ve been brought up)- Your personal feeling- Your own thoughts.

MY ATTITUDE

The behaviours you always express based on your perception.

1.What you say2.What you do3.How you treat others4.How you evaluate things in life 5.How you act

MY DEEDS (MORAL QUALITIES)

The mindset you invent.

1.The accountability2.Adaptability3.Credibility4.Respect5.Legibility

MY PROJECTION

What you express, based on your mindset.

1.Your choice of words2.Your tone of voice3.Your body language projection (faces, postures and gestures)4. Your neatness (Grooming)

MY PERSONALITY

Evgenia2012

ROLE PLAY – FIRST ASSESSMENT OF DAY 1

The entire class is divided into 5 groups

Each group has 10 minutes to prepare.

If you’re ready, start your ACT which must not exceed 5 minutes

SCENARIO 1

You are all invited to share your opinion about the “Differences between ASEAN nations” in front of the delegates from 70 countries around the world.

Most of the delegates are Ambassadors, Prime Ministers, Presidents and CEOs of the world class potential investing companies.

SCENARIO 2

You’ve been asked to assist the Foreign Exchange Student Committee to welcome the 5 new executives of AEC Board of Directors, Education Division and to introduce your campus. They come for the inspection as they are planning to send their potential students to learn about AEC.

They are Russian, British, Chinese, Japanese and Panamanian.

SCENARIO 3

You as a group are spontaneously asked to share your thoughts and experience while you are in the MFU ASEAN Camp in front of International Media, a hundred of news reporters from BBC, CNN, CNBC, CCTV, Al Jazeera, NHK and Thai PBS are preparing for the live TV broadcast.

REFLECTION & CALL-TO-ACTION

What are you going to do differently tomorrow at work or University?

What can you do differently tomorrow in your personal life?

THANK YOU MERCI

لكم ขอบคุ�ณ شكراDANKE SCHÖN