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MANAGING CONFLICTS,

POLITICS ANDNEGOTIATIONS WITHIN

AN ORGANISATIONBy: Jennifer, Lebole, Keneilwe & Bobeng

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Introduction

Every day management involves dealing with

everyday:

conflicts,

politics &

negotiations

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Introduction cont.

Managers need to understand these concepts in

order to manage them effectively

We will define these concepts & discuss how to

manage them within an organization

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CONFLICT

DEFINITION

A natural disagreement that results from

individual or groups that differ in attitudes,

beliefs, values or needs

It can originate from past rivalries

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Types of conflicts

According to solution 11, conflict resolution

(2009), there are three (3) main types:

1. Conflict about limited means

2. Conflict about values

3. Conflicts about identity

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Causes of conflict

Root of conflicts within an organization can be:

Organizational Interpersonal

Intrapersonal

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Conflict management strategies

Culbertson (2008) proposed five strategies tomanage conflicts within an organization:

Collaborating

Compromising

Accommodating

Competing

Avoiding

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POLITICS

DEFINITION

This refers to the self serving and manipulative

behavior of individuals and groups to promote

their self interests at the expense of others and

sometimes even the organizational goals

(Ratzburg, 2000)

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Politics cont.

Influences and affects:

Relationships

Norms Processes

Performance, within an organization

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Politics cont.

Can manifest through:

Struggle for resources

Personal conflicts Competition for power & leadership

Tactical influence executed by individuals &

groups to attain power

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Causes of politics

Usually caused by diversity of personal interests

of people within the organization (Alagse, 2009)

It arises when people thick differently and want

to act differently

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Managing organizational Politics

Align individual needs with organizational goals

use political means

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NEGOTIATIONS

DEFINITION

Discussion between two or more disputants

who are trying to work out a solution to a

problem (Maise, 2003)

Occurs because both parties acknowledge thatthere is some conflict of interests

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Management of negotiations

Effective negotiations occurs when matters are

resolved and working relationships are

maintained and improved (Mc Cuddy, 2003).

Mc Cuddy (2003) suggests 2 strategies involved

in negotiations within an org.

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Negotiation strategies

Integrative

Distributive

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conclusion

Conflicts, negotiations and politics are inevitable

within organizations

Managers need to understand these concepts of

management in order to deal with them

effectively

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conclusion

Conflicts can be managed through:

Collaborating

Compromising Accommodating

Competing

Avoiding

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conclusion

Politics can be managed by:

Aligning individual needs with organizational

goals

using political means

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conclusion

Negotiations can be managed through 2 strategies:

Integrative

Distributive