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The course has been designed to be applicable to any level of employee within anorganization and, in fact, the more that different levels are represented, the more dynamicand interesting the explorations and discussions become. That said, we can customize the course as necessary to be more meaningful to a particular group. For example, previous clients have been interested in only training their executives. Armed with an understanding of what these people do via the initial organizational meeting, we can ensure that ourfacilitators cover the most pertinent and salient issues specific to any group.
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www.psyasia.com
Telephone and email contact details at: www.psyasia.com/contact.php
Course and content design strictly © PsyAsia International Pte. Ltd.
Introduction Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict. COURSE DETAILS Who is this course for? The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels are represented, the more dynamic and interesting the explorations and discussions become. That said, we can customize the course as necessary to be more meaningful to a particular group. For example, previous clients have been interested in only training their executives. Armed with an understanding of what these people do via the initial organizational meeting, we can ensure that our facilitators cover the most pertinent and salient issues specific to any group. Aims & Objectives At the end of the course, delegates will have a fuller understanding of what conflict is, their conflict style and conflict management style as well as those of others. They will be able to effectively prepare for negotiation and use their communication skills to reduce conflict and misunderstanding in the workplace. The above is achieved by way of presentations, written exercises and practical small group exercises facilitated by experienced organizational psychologists. Length In-house courses may be one full day or two half-days. When run as a public course, the Managing Conflict at Work course fills one day. Content A full outline of the course content is provided overleaf. Participants all receive a detailed course manual/workbook that enables them to keep a permanent record of the course and exercises. This is used for follow-up action plans and subsequent reviews. Furthermore, a pre-course online psychometric assessment facilitates confidential personal exploration and meaning during the course.
Facilitators All of PsyAsia's public courses are facilitated by experienced cross-cultural organisational psychologists who hold registration with professional bodies in Australia or the UK, as well as locally in Hong Kong and/or Singapore. Course Fees Course fees are subject to change and promotional periods, so please consult our website for up-to-date fee details. Public Courses PsyAsia’s public courses run throughout the year at intervals subject to demand in Hong Kong and Singapore. Please check our website's training pages for current courses. http://training.psyasia.com http://dates.psyasia.com
MANAGING CONFLICT AT WORK COURSE
PsyAsia International's
www.psyasia.com
Telephone and email contact details at: www.psyasia.com/contact.php
Course and content design strictly © PsyAsia International Pte. Ltd.
Full Course Content
Defining conflict
Types of conflict
Open conflict vs. hidden conflict
Good and bad conflict
Reasons why conflict occurs
Stages of conflict
Conflict Resolution Style Questionnaire
The role of communication in conflict resolution
Active listening
Paraphrasing
Powerful questions
Body language
Seven steps to ironing things out
The conflict/opportunity test
Johari windows in conflict
Aiming for win-win
Conflict and its resolution
Action plan for the future
What our delegates think... Useful for both work and private life. Pres. Director, PT ING Securities Indonesia
Good for understanding yourself and current issues. LeeTran Cheung, AM, HR ING Bank
Worth attending if the skills and strategies are put to practice. Ong Lily, Head FM Middle Office Asia ING Bank An excellent refresher with well conceived and useful practical work. Toh Siew Choo, VP, HR ING Bank N.V. Singapore Branch Good balance of theory and practices. Choy Mei Kuen, VP Regional Finance INFG Singapore
Puts the relevant skills into my hands to apply in ING. Daniel Tong, VP Information Protection and Business Continuity Management ING Bank N.V. Singapore Branch
This course gives me useful tips and insights into managing conflicts. Joan Lee, Manager ING Bank N.V. It is useful, especially for headstrong people who is bad in managing conflicts. Anonynmous ING Bank
Interesting subject. Pre-course exercise was helpful to know myself better. Vice president ING Bank
The pace and practical exercise is excellent, especially the role play Anonymous ING Bank
Course was very useful as it makes you realise the major causes of conflict at work and the fact that conflict can be resolved with win-win solution. Anonymous ING Bank
MANAGING CONFLICT AT WORK COURSE
PsyAsia International's
