Upload
trinhngoc
View
216
Download
0
Embed Size (px)
Citation preview
3 ^" EDrrroN\ q.\
Managing and UsingInf ormation SystemsA Strategic Approach
KERI E. PEARTSONW Partners
GAROT S. SAUNDERSUnioersity of Central Florida
@WItEYwww.wiley. com/college/pearlson
l fl-jl i
' \)
3o,L'P+2*oo 6
To Yale d.s Hana
To Rusty, Russell b Kristin
Acquisitions Editor Beth Lang C,olub
Assistant Editor Lotraina Racatia
Editorial Assistant Jennifur Snyder
Marketing Manager Jillian Nce
Managing Editor lQoin Dodds
Senior Production Editor Suiin Hong
Illustration E&tor Jaye JosePhCover Photo Steoe Raulings/Digital Yision
This book was set in New Caledonia by Matrix Publishing Services and printed and
bound by Courier Co1p. The cover was printed by Courier Colp'
This book is printed on acid-free paper. €
website www wiley.com/golpermissions.
To order books or for customer sewice please, call l-800-cALL WILEY (225-5945).
rsBN- 13 97 8-0-47 r-7 1538-2rsBN-I0 0-471-71538-7
Printed in the United States of America
1 0 9 8 7 6 5 4 3 2 r
C o nte nts
Preface viii
Acknowledgments xi
About the Authors xii
Introduction I
The Case for Participating in Decisions about Information Systems zWhat If a Manager Doesn't Participate? 4What Skills Are Needed to Participate Effectively in Information
Technolog;rDecisions? 6Basic Assumptions 8Summary 15Key Terms 16Discussion Questions 16Case Study I-1: Terry Cannon, MBA 16Case Study I-2: Anyglobal Company Inc. t8
> cHAprER r The Information Systems Strategy Triangle l9Brief Overview of Business Strategy FrameworksBrief'Overview of Organizational Strategies 28Brief Overview of Information Systems btrategyFood for Thought: Economics of Informationis.Summary 33Key Terms 34DiscussionQuestions 34Case Study l-1: Roche's New Scientiftc MethodCase Study l-2: Comair Airlines g7
2 l
30Economics of Things 32
34
> cHAprER z Strategic Use of Information Resources 3gEvolution of Information Resources 39Information Resources as Strategic Tools 40
iv & Contents
How Can Information Resources Be Used Strategically?
Strategic Alliances 52Risks 54Food for Thought: Time-Based Competitive Advantage
Summary 56Key Terms 56Discussion Questions 56
Case Study 2-I: Lear Won't Take a Backseat 57
Case Study 2-2: Tesco UK 59
> CHAPTER s 0rganizational lmpacts of Information Systems Use 60
42
DD
Information Age Organizations 6l
Information Technologr and Organizational Design 63
Information Technologr and Management Control Systems 68
VirtualOrganizations 72Virtual Teams 74Food for Thought: Immediately Responsive Organizations 77
Snmmary 79Key Terms 79Discussion Questions 80Case Study 3-1: Virtually There? 80
Case Study 3-2: The FBI? 82
> cHAprER + lnformation Technology and the Design of Work 84
Job Design Framework 85
How Information Technology Changes the Nature of Work 86
How Information Technolog' Changes Where Work Is Done 93
Information Systems Enable More Group Work fOO
Gaining Acceptance for IT-Induced Change l0l
Food for Thought: The Productivity Paradox 102
Summary lO4Key Terms 105Discussion Questions 105
Case Study 4-1: Baseball in the United States fOG
Case Study 4-2: Automated Waste Disposal, Inc. tO7
> cxaprea s Information Technology and Changing Business Processes tOg
Silo Perspective vs. Business Process Perspective ll0
The Tools for Change ll4Integrated Supply Chains ll9
Contents "{ v
Entelprise Systems fzOFood for Thought: The Risks of Radical Redesign Alone lZ7Summary 129Key Terms 129Discussion Questions l30Case Study 5-1: Coca-Cola Vending Machines fgOCase Study 5-2: Nestl6 l3l
> cHAprER e Architecture and Infrastructure lgg
From Vision to Implementation lg5The Leap from Strateglr to Architecture to Infrastructure f36Other Managerial Considerations 144From
^Strategy to Architecture to Infrastructure: An Example fEOFood for Thought: Business Continuity planning LiczSummary 156Key Terms 156Discussion Questions f56Case Study 6-1: Bush Intercontinental Airport in Houston lS7Case Study 6-2: Johnson & Johnson Enterprise IT Architecture l5g
> cHAprER z Doing Business on the Internet 16rOverview of the Internet 162Framework of Electronic Commerce l7OThreats on the Internet I8fFood for Thought I: E-learning l8SFood for Thought II: Web t-ogi (Blogs) 185Summary 187Key Terms I88DiscussionQuestions f88Case Study 7-1: Amazon.com f 89Case Study 7-2: Apple Worms Its Way into the Music Industry lgf
> cHAprER a Using Information Ethically 192
Control of Information lg4Normative Theories of Business Ethics tg8Emerging Issues in the Ethical Governance of Information Systems zozSecurity and Controls 2O4Sarbanes-OxleyAct of 2002 ZO7Food for Thought: Ethics and the Internet 20gSummary 2OgKey Terms 2lO
vi * Contents
DiscussionQuestions 2lO
Case Study 8-l: Ethical Decision Making zLl
> CHAPTER g The Management lnformation Systems Organization 2L4
Understanding the MIS Organization zls
Information Systems Organization Processes 2tg
What a Manager Can Expect from the IS Department 224
What the IS Organization Does Not Do 228
Organizing and Controlling IS Processes 229pood for Thought: Going Offshore for IS Development 242
Summary 244Key Terms 245DiscussionQuestions 245
Case Study 9-1: Hostile IS Outsourcing: The Story of ManuFact 246
Case Study 9-2: The Big Fix at Toyota Motor Sales (TMS) 248
> cHAPTER 1o Funding lT 251
Funding the IT Department 251
How Much Does IT Cost? 254
IT Portfolio Management 259Valuing IT Investments 262
Monitoring IT Investments 263
Food For Thought: Options Pricing 269
Summary 272Key Terms 272Discussion Questions 273
Case Study 10-I: DaimlerChrysler 273
Case Study 10-2: Valuing IT 274
> cHAprER 11 Proiect Management 276
What Defines a Project? 277
What Is Project Management? 278
ProjectMeasurement 279
Proiect Elements 28O
IT iroject Development Methodologies 290
Manageriallnfluences 297
Managing Project Risk 299
Food for Thought: Open Sourcing 306
Summary 3O8
contents 4 vii
Key Terms 308Discussion Questions 308Case Study 11-1: Avon Products, Inc., Financial Systems g0gCase Study 1t-2: Dealing with Traffic Jams in London gll
> cHAprER r2 Knowledge Management gl3
Data, Information, and Knowledge gl5An Evolving Concept 3f8Why Manage KnowledgeP 3lgKnowledge ManagementProcesses g2BTypes of Knowledge Management Projects gg4Measuring the Value of Knowledge Management 936Caveats for Managing Knowledge 34OFood for Thought: Digital Millennium Copyright Act S4OSummary 342Key Terms 342Discussion Questions 342Case Study l2-1: McKinsey and Company B4BCase Study I2-2:The Brain Behind the Big, Bad Burger 946
Glossary 948
Index 359