BY: STEPHEN P. ROBBINS/ STONER, FREEMAN & GILBERT

INSTRUCTOR: MISS TALAT REHMANDATE: 13TH SEPTEMBER, 2015

CHAPTER NO 1:MANAGING AND MANAGERS

TOPIC OUTLINEExplain the importance of organization and

management.Define the four principal activities of

management process.Describe different categories of managers.Discuss the different skills that managers

must have and the roles they can fill.Understand why managers need to be

concerned with vision, ethics and need for responsiveness to cultural diversity.

ORGANIZATION AND NEED FOR MANAGEMENT:

ORGANIZATION: Organization is defined as two or more people who work together in a structured way to achieve a specific goal or set of goals.

ORA deliberate arrangement of people to accomplish

some specific purpose (that individuals independently could not accomplish alone).

Common Characteristics of Organizations:Have a distinct purpose (goal)Composed of peopleHave a deliberate structure

CHARACTERISTICS OF AN ORGANIZATIONS

MANAGEMENT: is defined as the process of planning, organizing, leading and controlling the work of organization members and of using all available organizational resources to reach stated organizational goals.

Management is the practice of consciously and continually shaping organizations.

All organizations have people who are responsible for helping them achieve their goals. These people are called managers.

MANAGERS:

People responsible for directing the efforts aimed at helping organizations achieve their goals.

Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.

WHY STUDY ORGANIZATION AND MANAGEMENT

Living in the present.Building the future.Remembering the past.MANAGERIAL PERFORMANCE: The measure of

how efficient and effective a manager is – how he or she determines and achieve appropriate objectives.

ORGANIZATIONAL PERFORMANCE: The measure of how efficient and effective an organization is - how well it achieves appropriate objectives.

MANAGERIAL CONCERNS:Managerial Concerns

Efficiency“Doing things right”

Getting the most output for the least inputs

Effectiveness“Doing the right things”

Attaining organizational goals

EFFECTIVENESS AND EFFICIENCY IN MANAGEMENT:

THE MANAGEMENT PROCESS:There are four specific functions of managers in

the management process these are planning, organizing, leading and controlling.Planning

Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities.

OrganizingArranging and structuring work to accomplish

organizational goals.Leading

Working with and through people to accomplish goals.

ControllingMonitoring, comparing, and correcting work.

MANAGEMENT FUNCTIONS:

CLASSIFYING MANAGERS:

First-line ManagersIndividuals who manage the work of

non-managerial employees.Middle Managers

Individuals who manage the work of first-line managers.

Top ManagersIndividuals who are responsible for

making organization-wide decisions and establishing plans and goals that affect the entire organization.

FUNCTIONAL AND GENERAL MANAGERS

FUNCTIONS: A classification referring to a group of similar activities in an organization, such as marketing or finance.

FUNCTIONAL MANAGER: A manager responsible for just one organizational activity such as finance or human resource management.

GENERAL MANAGERS: The individual responsible for all functional activities, such as sales, marketing and finance for an organization such as a company or subsidiary.

MANAGEMENT SKILLSSkills Approach

Technical skillsKnowledge and proficiency in a specific

fieldHuman skills

The ability to work well with other people

Conceptual skillsThe ability to think and conceptualize

about abstract and complex situations concerning the organization

SKILLS NEEDED AT DIFFERENT MANAGEMENT LEVELS

CLASSIFYING MANAGERS

MANAGERIAL ROLES:According to Henry Mintz berg managers

perform ten different roles:Interpersonal roles: improving

communication among the employees at different levels. A manager encourages and motivates employees. This includes leadership, liaison and symbol.

Informational roles: are the monitor, share information and the spokesperson.

Decisional role: are the initiates, handle disagreements, allocate resources and negotiate.

THE UNIVERSAL NEED FOR MANAGEMENT

THE CHALLENGE OF MANAGEMENT

The need for vision.The need for ethics.The need for responsiveness to cultural

diversity.