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Managing an Effective Debt Management Program for Graduate Students. October 2013 Catherine Demchak Dave Eber Heinz College, Carnegie Mellon University. One-on-One Appointments Group Sessions Website Information and Group Sessions Webinars and Group Sessions. Evolution of Communication. - PowerPoint PPT Presentation
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Managing an Effective Debt Management Program for Graduate StudentsOctober 2013Catherine DemchakDave EberHeinz College, Carnegie Mellon University
EVOLUTION OF COMMUNICATION
o One-on-One Appointmentso Group Sessionso Website Information and Group
Sessionso Webinars and Group Sessions
GETTING STARTEDo Choose a web conference company
o How much does it cost?o What features will you need?o How is the audio handled?o Do you want to record the webinar for
later viewing?
HOW TO RUN THE WEBINARPreparation for your webinar should begin 2-3 weeks in advanceo Reserve your meeting time with other
users of the webinar softwareo Present by yourself or with a support team
o Chat box option usually necessitates a 2nd person to manage the questions
o Send the announcemento Send invitations to participants
HOW TO RUN THE WEBINARThe day of your webinaro Do a practice runo Log on
o 15 minutes early is a GOOD idea, especially with multiple presenters
o Take charge of Q&A period by answering questions quickly
o End by thanking your participants
GOALS OF DEBT MANAGEMENT EDUCATIONo Be Efficient
o Staff timeo Be Effective
o Clear messageo Be Educational
o Give students the tools they need to prepare for life after graduation
o Be Enthusiastico This may be a difficult time for some
students, be attentive to their questions and concerns
ORGANIZE YOUR THOUGHTS
1. What do you want to bring to the forefront?
2. What do you want to show the students?
3. What do you want them to take away from the webinar?
4. What resources do you want them to reference once the webinar is over?
1. Know your loans, grace period, lender/servicer.
2. Pay-off plans, consolidation, public service loan forgiveness.
3. Options if they can’t make a payment, where to turn for help.
4. NSLDS, Tax Benefits, US Department of Education.
HOW MANY SLIDES?
o How much time do you haveo Allow time for participants to log-ino Allow about 2 minutes per slide
o Some slides may take more or less timeo Allow for Q&A time at the end of the
webinar
SLIDE LAYOUT
Use…o Bullet Pointso Graphicso Screen Shotso Vary the
Layout
Keep in mind…students may request an electronic version of the presentation…keep it simple.
PROOFREAD!!!o Proofread several timeso Check for spelling, punctuation and
grammar,o Check the order of informationo Have you colleagues proofreado Have a student proofread
PROOFREAD!!!o Proofread several timeso Check for spelling, punctuation and
grammar,o Check the order of informationo Have you colleagues proofreado Have a student proofread
PROOFREAD!!!o Proofread several timeso Check for spelling, punctuation and
grammaro Check the order of informationo Have your colleagues proofreado Have a student proofread
CONTENTo What topics should you include?o How much detail do you want to provide?
o Slides shouldn’t have too much informationo Use notes to provide details
o Will the webinar be archived for viewing at a later date?o Easy format to read by someone not
attending the live webinaro No industry terminology (jargon)o Use hyperlinks to guide viewers to websites
with additional information
RESOURCESo Provide a slide or two of resources for
your viewers to reference at a later dateo Your websiteo Department of Education
o Repayment calculatorso Consolidation
o NSLDSo Tax benefits (publication 970)o Cost of Living Calculator
CHALLENGES/SUCCESSESChallengeso Can’t gauge the
level of students’ understanding
o Interaction is limited
o Participant distractions
Successeso Can reach more
students in remote locations
o Can be saved and played back at a later date
Questions?Thank You
CONTACTSo Catherine Demchak
o David Ebero [email protected]
Heinz College Office of Financial AidCarnegie Mellon UniversityPittsburgh, PA
