MANAGERIAL SKILLS

Why Learn Management Skills?

• Understanding concepts is not enough.

• Need to be able to act appropriately

• Must be able to do what is required to get others to behave as required.

Managerial Skills

Professional Attributes Setting goals (Prioritize & Posterioritize) Self assessment (Contribution, Productivity) Team building (Participation,Interpersonal) Managing time and stress Problem solving and decision-making Creativity Communication & listening (Multi culture) Emotional Intelligence

Old Manager

• Thinks of self as manager or boss

• Follows chain of command

• Works within a set organizational structure

New Manager

Thinks of self as sponsor, team leader, or internal consultant

Deals with anyone necessary to get job done

Changes organizational structure in response to market change

OLD MANAGER

vs

NEW MANAGER

CONTD………

Old Manager Makes most

decisions alone

Hoards information

Tries to master one major discipline

Demands long hours

New Manager Invites others to join in decision

making

Shares information

Tries to master broad array of disciplines

Demands results

Types Of Skills required

SKILL LEARNING MODEL

• Self-assessment• Learn Skill Concepts• Check Concept Learning: Quiz• Identify Skill Behaviors: Checklist• Modeling Skill in a Demonstration Exercise• Practice the Skill in Group Exercises• Assess Skill Competency: Summary Checklist• Questions to Assist Application of the Skill• Exercises to Reinforce Skill Application• Action Planning for Continued Skill Development

Challenges for Managers ina Global Environment

• Rise of Global Organizations.• Building a Competitive Advantage• Maintaining Ethical and Socially Responsible

Standards• Managing a Diverse Workforce• Utilizing Information Technology and E-commerce

Building Blocks of Competitive Advantage