Fidelis Care New York

Manager, Network Communications

Department:

Reports to: Director,

Infrastructure Services Band: None Division: I.T.

Job Code: XXX Salary/wage Grade: J Status: Exempt

Labor Type: Full Time

Position Summary:

Leading a team of network, voice and video conferencing engineers, the Manager,

Network Communications is responsible for ensuring that all communications are

delivered on a scalable, secure and highly resilient infrastructure.

Technical/Functional Expectations:

% 1. Domain

Specialist:

Leads the architectural design, implementation and sustainability

efforts of Fidelis' network, telecommunications and video

conferencing systems. Technical activities include: creation of

technology and capability roadmaps that align with

organizational needs; capacity planning and estimation; ensure

that all systems are appropriately maintained and in a supported

state; promote HIPAA compliance through a set of well thought

out and maintained configuration management policies

processes; lead incident management and root cause analysis

processes; oversees the development and maintenance of disaster

recovery documentation, processes and capabilities.

% 2. Project

Management:

Develops business case justifications and cost-benefit analysis

for technology based initiatives; works with Fidelis Project

Management Office and Release Management teams in

coordinating resources to ensure timelines are met; approves

project milestones; provides summary reports as needed.

% 3. Planning: Able to quickly focus on what is important; establish a sequence

of tasks and completion dates; set priorities and allocate time and

resources when faced with competing demands.

% 4. Resource

Management:

Identify and allocate resources in order to accomplish objectives.

% 5. Staff Leadership

Maintenance:

Recruit, select, orient, and train employees in order to maintain

staff able to meet objectives. plan performance expectations,

monitor, and appraise the associate's job results and performance

in order to develop, counsel, or discipline staff members; able to

deal with conflict; confront negative behavior; encourage the

expression of differing viewpoints; identify and discuss the

issues underlining conflict; develop win-win solutions.

% 6. Vendor

Management:

Effectively work with vendors in order satisfy short-term

business initiatives and long-term strategic decisions; manage

vendors through formalized service level agreements; perform

contract review and edits to ensure project solution needs are

met; optimize costs through effective negotiations.

% 7. Verbal

Communication:

Capable of clearly expressing ideas, information, or concerns

with the spoken word; present verbal information in a

straightforward manner, ask questions in order to open channels

of communication; listen to understand the perspectives of

others.

8. Other duties as

required:

Job performance requires fulfilling other incidental or related

duties as assigned, assisting and training others, and performing

duties of higher rated positions from time to time for

developmental purposes.

Behavioral Competencies:

1. Adaptable: Able to adjust approach when dealing with difficult personalities; adapt to

changes in situation, direction or people, adjust to needs of others without

losing self-esteem.

2. Delegation: Able to entrust others with tasks or assignments; clearly communicate

tasks, responsibilities, and decisions; encourage subordinates to develop

plans and solutions.

3. Influence: Able to positively change the opinions and actions of others in a desired

direction; present information in a persuasive manner; clarify information

in order to gain understanding and buy-in.

4. Prioritizing: Able to quickly focus on what is important; establish a sequence of tasks

and completion dates; set priorities and allocate time and resources when

faced with competing demands.

5. Team Work: Able to share ideas and learn from others to build consensus; assist others

to achieve team goals; contribute in meetings so they are productive;

challenge status quo to achieve excellence.

Business Experience:

1. Management: 5+ years experience in a management role with direct

reports, 3 of which should be in a call center environment.

2. Network: 10+ years of professional Network management

experience working in a medium to enterprise

environment.

3. Network and

Telecommunications:

Have extensive vertical experience in Avaya telephony

and Cisco Networking.

4. Systems Design: Experience in system design, with a strong demonstration

of understanding in performance management concepts.

Educational and Experience Requirements:

1. BA/BS - Bachelors Degree or equivalent preferred.

2. 2 - 3 yrs mgt exp and 5 - 8 yrs work in related field required.

3. CCNA or other CCNP certification preferred.

Physical Requirements: