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Business owners would love to have their staff think and perform like consultants. Why? What it takes to be an effective consultant? Consultants are constantly striving for excellence to provide real added value to the business, organization and operations of their clients. They need to have mental resilience, ability to think on their feet and to work under intense time pressure. Consultants who are highly sought after are able to ‘cut through the fog’ to clearly define the issues the client is facing, to structure the work needed to arrive at a feasible solution and to achieve stakeholder buy-in with insightful and impactful recommendations. Topics Covered: The facilitator with more than 16 years of experience consulting to MNCs, government and SMEs in 20 countries will cover
> Consulting landscape and processes > What is a management consultant > Qualities of a good consultant > Internal versus external consultant > Tools and Techniques > Client relationship management > SWOT Analysis > Performance management using Balanced Scorecard > How to source for new clients > How to handle client objection and to project real added value > How to price projects > How to turn prospects into clients > How to manage external consultants or consultant-led projects > How to be a Trusted Advisor, etc.
Target Audience: Specifically designed for senior management, functional leaders, business and technical professionals, process owners, strategy and corporate planners and business stakeholders, workshop participants will learn about the consulting industry and profession, skills, tools and techniques with a combination of lectures, exercises, case studies and breakout sessions. This workshop will help you, your colleagues and staff to:
• Learn the skills and techniques used in consulting work • Enhance personal effectiveness and ability to project value to clients • Optimize the use of consultants and know when to engage them • Convert free advisory services into profitable consulting service offerings
Consulting Skills & Techniques Two Day Workshop
25 – 26 July 2013
Alliance Francaise, Singapore 1 Sarkies Road
(5 minutes from Newton MRT)
For enquiries, please contact Boon Chye at +65 9841 5702 or [email protected]
excelle C O N S U L T I N G
www.excelle.com.sg
Two-Day Workshop
for
Senior Managers, internal consultants, functional leaders, business executives, corporate strategists, process owners, pre-sales consultants, operation specialists and those who wish
to join or build a consulting practice
From this workshop, you will learn how to:
• Engage your stakeholders with confidence as their trusted advisor
• Think on your feet with a methodical approach, like a consultant
• Use the right tools & techniques for internal and external analysis
• Gather data to support proposal and recommendations
• Manage client relationships and achieve stakeholder buy-in
BENEFITS
For you • Acquire the skills, tools and techniques to be an effective consultant • Learn to put into practice consulting soft skills and insights • Be effective in engaging client to propose solution and recommendation For your organization • Develop your staff to think and act like a management consultant • Harness the tools/techniques to arrive at the right decisions and recommendations • Improve the consultative selling and communication skills of your staff • Manage external consultants and consultant-led projects effectively
Effective Management Seminar Series
on
Consulting Skills and Techniques
Organized by: www.excelle.com.sg
For any enquiries, please contact Boon-Chye Tel: +65 98415702 Email: [email protected]
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excelle C O N S U L T I N G
Workshop Objectives:
• Learn skills, tools & techniques used in consulting
• How to engage the client and propose a service
• Identify areas of specialization and focus
• How to bring value to management and clients
• How to structure a solution and approach
• How to develop a methodology and framework
• How to choose and justify a strategic option through
different competitive and market analyses
• How to frame the problem, gather data and develop
compelling solutions and recommendations
• Client Relationship Management • How to source for new clients and do consultative selling • Developing winning proposals and compelling recommendations • Art of Inquiry • How to be a Trusted Advisor • Workshop summary and wrap-up
Copyright © Excelle Consulting Private Limited, Singapore
• Consulting landscape and trends • What is a management consultant • Pros and cons of internal/external consultant • Qualities of a good and effective consultant • Consulting Tools and Techniques – SWOT/PESTLE/Porter’s 5 Forces/Balanced Scorecard, etc • Consulting Process and Methodology
PROGRAM OUTLINE
D a y 1
D a y 2
Boon-Chye is the founder and Principal Consultant of Excelle Consulting, a Singapore-based Management and IT Consultancy firm. He has successfully consulted to many MNCs, Government Agencies and SMEs in more than 20 countries including less travelled places such as Iran, Bangladesh, Ghana and Guam. He has more than 26 years of industry experience with the last 16 years in consultancy, project management, training and coaching. Prior to setting up Excelle Consulting in January 2003, he was the Director of Technology Consulting for Cap Gemini Ernst & Young (SE Asia). He is a frequent speaker in regional seminars and workshops. Boon Chye is a Certified Management Consultant (CMC), as conferred by the International Council of Management Consulting Institutes (ICMCI), the member institutes of which are present in 45 countries worldwide. He is also a WDA Certified Trainer & Assessor. He lectures at the Institute of Management Consultants (IMC Singapore) on Business Strategy Planning, Business Process Re-engineering, Consulting Tools and Techniques, and at ESSEC, a premier French Business School with a campus in Singapore, on Consulting Skills and Techniques, Project Management and Structured Thinking and Communication. Boon Chye obtained his Software Engineering degree from France under a Public Service Commission Scholarship (PSC) from 1978-1985. He speaks fluent French, English and Mandarin.
FACILITATOR
Methodology:
The workshop is designed to be highly interactive and is
limited to a maximum of 16 attendees. Attendees are
encouraged to bring related real-life challenges and issues
at work to be discussed at the workshop. Concepts
covered are illustrated by real-life examples & case
studies. There will be daily breakout sessions after lunch
to work in groups on exercises. Each group will present
their solutions followed by peer critique and facilitator
feedback.
Past Participants (partial):
NCS, Elixir Technology, NUS, CrimsonLogic, Ecquaria
Technologies, DSM, National Healthcare Group, IHIS, CEH
Group, Philips, Engro Corporation, NETS, Sony Electronics,
Ministry of Manpower, Yokogawa, Fuji Xerox, Tan Tock
Seng Hospital, etc
Workshop Title: Consulting Skills and Techniques
Date: 25-26 July 2013 from 0900 -1700h
Venue: Alliance Francaise Singapore, 1 Sarkies Road
(5 minutes walk from Newton MRT)
Registration Details*
Please complete the registration form on the next page and fax to
+65 6468 7530 or email to [email protected]
Workshop Enquiries Boon Chye Mobile: +65 9841 5702 or Email: [email protected]
Payment Details Workshop Fee: SGD1,280 NETT GST exempt
(inclusive of workshop folder, 2 lunches and 4 tea-breaks)
15% discount applies to total invoice of 3 or more participants from the same company
or organization registered for the same session. Nett fee after discount is S$1,088 each.
Please send cheque to: EXCELLE CONSULTING PTE LTD
9 Temasek Boulevard
#19-05 Suntec City Tower 2
Singapore 038989
Cheques should be made payable to Excelle Consulting Pte Ltd
Cancellation A full refund will be granted if we are notified of the cancellation at least 14 days
before the workshop’s start date. There will be no refund for notifications received
thereafter. Substitution of participants will be allowed at any time without penalty.
Excelle Consulting reserves the right to cancel any workshop. In such cases, a full
refund will be made immediately.
* Excelle Consulting shall be entitled to refuse to register a
participant at its sole discretion
www.excelle.com.sg
excelle C O N S U L T I N G
