Management Skills(Day 1)

Workshop<<Trainer’s Name>>

LEADERSHIP & LEADERSHIP & MANAGEMENTMANAGEMENT

Management & Management & Leadership?Leadership?

Leader - “Where are we going?” Have a Vision of where they want to be and can communicate it

Are inspirational - people follow them willingly

Manager - “How do we get there? What do we need?” Achieve their objectives by using the available resources effectively - including their people

A Question?A Question?

What do the world’s top tennis players, golfers and athletes all have in common?

Answer - They all have a coach - But why?To build on their successesTo sharpen their skillsTo plan tactics for forthcoming eventsTo stay on top in a very competitive world

“Excellence is never an accident”

Question DetectiveQuestion Detective

A wheel spins slowly to a stop. Beside it, two bodies slumped on the ground. A small crowd is gathering as uniformed figure crouches over to inspect the bodies. What has happened?

OBJECTIVE SETTINGOBJECTIVE SETTING

Features of Good Objectives Features of Good Objectives Example 1: To improve telephone

mannerExample 2: To answer telephone

promptlyExample 3: To answer telephone

promptly within 3 rings, each and every time.

ObjectivesObjectives

Achievable – What barriers in their mind to achieving it? “How do you feel about what we’ve just talked about?”

Realistic - How realistic is this objective? Is it the most urgent and important at this moment in time? What else is on their plate?

Timed - Do they know when you plan to review?

DelegationDelegation

Involves entrusting another person with a task/project (responsibility) for which the delegator remains accountable

Feedback - The HOWFeedback - The HOW

•Example•Effect•Change