Management Services Inc.

Excellence In Hospitality Parking and Related Services

Louisiana

Florida

GeorgiaAlabama

Mississippi

SouthCarolina

NorthCarolina

Virginia

Pennsylvania

New York

Indiana

Texas

Arizona

Tennessee

Kansas

Michigan

California

PROVIDING HOTEL VALET PARKINGEXCELLENCE IN 15 STATES

n Boutique to major convention hotels across thecountry

n Parking garage management with hospitality serviceexcellence

n Parking Management services for hospitals, sportsarenas, parking lots, and high-profile special events

Our company, with its history of excellence, will applyour successful strategies to your parking challenges

1

PARKING MANAGEMENT SERVICES, INC.

The history of Parking Management Services is one of continued

success and growth. Founded by Thomas R. Gigliotti Jr. in 1989,

the company has expanded operations to over fifteen states and

currently operates the hospitality parking operations of more

than one hundred major hotels across the country. The company

also provides other hospitality services to many of these hotel

accounts, such as Bell, Door, Concierge, Shuttle Transportation,

Self Parking, Garage Management and much more. Parking

Management Services now employs over eight hundred employees

and has reached revenues in excess of $70 million annually. The mission of the company is

delivering exceptional service and exceeding guest expectations. While the company

continues to add new hotels and related hospitality accounts, its founder keeps the company

grounded in its roots. Thomas “Tom” Gigliotti Jr. has remained fully engaged in the

company’s operations, working with the employees in every capacity. Rejecting the top-

heavy corporate model, Tom remains committed to a small corporate structure and a strong

focus on operations in each city.

Tom started in the valet and parking business at the age of 17, and the years that followed

have been both challenging and filled with success. Because of his involvement in day-to-

day operations, Tom understands his employees. As a result, Tom’s business model has built

dedication, commitment, loyalty and continued success. Each city where the company

operates has a City Manager with equity ownership in that location’s operations. In addition,

Parking Management Services awards more bonus pay to its managers than many other

companies in the industry. We know that our people represent us both to our clients and

their guests, and it is important that they are rewarded for their efforts.

We are proud to deliver exceptional service through dedication to our valued hospitality

accounts and their guests, while continuing to remain mindful that our eight hundred–plus

employees are our day-to-day representatives.

Established in 1989 by Thomas R. Gigliotti, Jr.

2

Theatres • Hospitals • Garages • Self Parking

Fairmont, Scottsdale, Arizona Sheraton, New Orleans, Louisiana

Hyatt Regency, New Orleans, Louisiana Marriott, New Orleans, Louisiana

Grove Park Inn, Asheville, North Carolina Hyatt Grand Cypress, Orlando, Florida

PROFESSIONALLY OPERATINGHOTEL/HOSPITALITY PROPERTIES

FROM BOUTIQUE TO LARGECONVENTION HOTELS

Here are some of our client locations:

ADDITIONAL HOTEL AND HOSPITALITY LOCATION

Parking Management Services is a hospitality parking and related hospitality services

company. While the corporate parking giants use hospitality as a part of their business,

Parking Management Services clearly defines hospitality as its core business, not a sideline.

Your hotel deserves the very best hospitality parking operator. Complete the information

request provided in this brochure and return it to us today! We will be happy to meet with

you to thoroughly discuss your hotel’s needs and prepare a proposal.

Parking Management Services continues to grow in keeping with the company business

model. With the rapid expansion of the company in the past five years, we expect the same

and greater growth in the next five years. While the various hotels shown on these pages

are only a small selection of the more than 100 properties we serve across the country, we

are proud of each location that is part of the company’s client family.

3

4

WHERE DO WE MANAGE OUR HOSPITALITY/HOTEL ACCOUNTS?

Parking Management Services has grown to operate in over 15 states, and we are currently working

to expand into two additional states. Our growth is balanced with a solid, continued focus on strong

management in each of our states and their individual hospitality locations. We are proud of

maintaining our sterling reputation with our clients as we grow.

Louisiana

Florida

GeorgiaAlabama

Mississ

ippi

Arkansas SouthCarolina

NorthCarolina

Virginia

WestVirginia

Kentucky

Ohio

Pennsylvania

New York

Maine

Indiana

Michigan

Wisconsin

Illinois

Minnesota

SouthDakota

Montana

Wyoming

Oregon

California

Utah

Texas

Oklahoma

New Mexico

Colorado

Arizona

Nevada

Idaho

NorthDakota

Iowa

Vermont NH

CT

MA

NJ

RI

MD Delaware

Tennessee

Washington

Kansas

Nebraska

Missouri

Our national footprint is growing Our one-on-one relationships remain solid

5

HOTEL BRAND PARTNERS ANDINDEPENDENT HOTEL PARTNERS

The Saint Louis

As of January 30, 2014

6

EXCELLENCE IN SERVICE STANDARDSTARGETING EACH CLIENT’S CRITERIA

Realizing that every hospitality brand and each property has very specific service delivery

demands, Parking Management Services trains its employees to understand the importance

of each of the service delivery standards at all client properties.

Teamwork and dedication to total guest satisfaction

Parking Management Services recognizes that

training is the key to delivering the expected service

level that our clients demand. While many of our

competitors, including the giant parking corporations,

will attempt to impress you with long lists of training

programs and corporate universities, we choose to

train our employees on the fundamental elements

that are vital to the job functions. Training at Parking

Management Services continues on a daily, weekly

and monthly basis to keep our employees performing

with top knowledge and professionalism.

SERVICE DELIVERY. Having personally opened the valet parking operations of well over 100

hotels—and nearly every US hotel brand—company founder Tom Gigliotti Jr. is intimately

acquainted with each brand’s specific service needs. His unique Service Delivery Training,

which includes preparing today’s managers to train future managers, ensures exceptional

service for years to come. Disney, Hyatt, Marriott, Fairmont, Sheraton, Sonesta, Holiday Inn,

Wyndham, Omni, Hilton and many more hotels have benefited from the Service Delivery

Training that meets and exceeds every brand’s specific demands. The result: noticeably

exceptional service on arrival and departure.

7

SERVICE DELIVERY

8

GUEST RELATIONS

In addition to Safety and Service Delivery Training, every employee attends Guest Relations

and Claims Handling Training. These two skill sets can save a guest or lose a guest forever.

We regard all four of these training areas as key to delivering exceptional service. While we

realize that our managers and supervisors need to complete many more areas of training,

we conduct such internal training monthly so that our management team is in total

compliance with our accounting and company policies of accountability. Because exceptional

service is the cornerstone of our business, and when we strive to meet and exceed our

client expectations daily, then our accounting and control policies will monitor and keep

profitability high for our clients and our company. Simply stated, we maintain high

standards without a mountain of corporate red tape.

GUEST RELATIONS. Many of our employees see thousands of guests every week. During

special events, they may see over a thousand people in a single day, and many times even

more. We know our employees will encounter a range of guests—from delightful to

distracted to disgruntled. Many will present mild to extreme challenges to our employees,

and we prepare them to meet any guest need. Our Guest Relations Training includes in-class

use of material from the American Hotel and Lodging Association, videos and testing

workbooks, along with our own role-playing exercises to meet and resolve the challenges

that will be part of the job.

BELL SERVICE/DOOR SERVICE

As a partner to the hospitality industry, Parking Management Services’ entire culture is

based on service excellence. As our company has grown to offer clients a full range of

related parking services, we remain committed to exceptional customer care.

n Bell Services. Parking Management Services understands our clients and their guests’

needs and expectations. Our staff assigned to bell services are trained to understand the

importance of exceeding guests’ expectations from the moment they arrive at the hotel

door until they enter their room. These first interactions form the guests’ first impressions

of the hotel. Training is completed in our classroom, and we urge our hotel client partners

to allow our staff to add specific training that clearly demonstrates the individual hotel’s

standards. The synergy between our valet and bell staff promotes superior guest service

and a stronger bottom line through the reduction of labor duplications.

n Door Service. For hotels require door service, once again, Parking Management Services

can meet and exceed expectations for this added level of service. While we train all

employees to deliver an exemplary welcome to guests on arrival, we incorporate custom

training specific to different hotel brands. Our clients find that including door service in the

front of house operations reduces unnecessary labor costs.

9

10

CONCIERGE SERVICE

Around the world, concierge is found in top tier hotels, elegant restaurants and private clubs,

providing personalized arrangements. When guests reach out to the concierge, they expect

nothing but professional, knowledgeable, considerate and discrete assistance. Parking

Management Services carefully selects individuals who will fit the hospitality property and

best work with the established culture of the locale.

While Parking Management Services is growing at a consistent pace, we will not depart

from our founder’s focus on delivering exceptional service. Our commitment to excellence

results in stellar guest service scores for our client partners.

GARAGE AND SELF PARKING MANAGEMENT

Parking Management Services takes great pride in the services delivered to our clients, and

we are especially grateful for the complimentary and positive comments that come from all

of our valued client relationships. Whatever we commit to a client, you can be sure that we

will deliver. In the 15 states where we currently operate hotel valet parking and related

services, we also operate or manage garages and parking lots associated with the hotels

and hospitality properties.

We are well aware that parking space for any hotel or related hospitality operation is

essential to the success of that business. Parking Management Services has secured

garages and parking lots in all 15 states to accommodate the needs of its clients.

Parking Management Services has secured long-term leases on garages and parking lots

and has in various cases invested in the purchase of major real estate, garages and parking

lots. Founder and CEO Tom Gigliotti is a strong advocate of simple, cost-effective technology

that delivers the maximum control of costs and revenues. It is this continued strategy that

has built our solid growth and financial strength.

For you, we can deliver the very best of service and the very best at the bottom line. The

giant corporations or the smaller, less successful companies might attempt to put on a

grand sales show to capture your account — go with the straightforward, tried and proven

winner! We want your account and will earn your trust as we build your profits.

11

12

A key element of our safety training reminds employees that when we welcome a guest to

a hotel, we take possession of their vehicle — a seemingly perfunctory task, but a car is the

second most expensive investment that most families or individuals will ever purchase. In

many cases, the vehicle that the guest entrusts to us also contains valuable personal

articles. Safety training is a key element of our guest services.

The safety of our guests and employees is the greatest of our responsibilities, and our

training covers the well-being of the employee and our guest assets, demonstrating to our

clients that we are serious about every aspect of the delivery of an exceptional service

product. Safety is key to our operations and is an integral part of our continued employee

training.

The Smith System: Drive Different.

The Smith System has proven itself as

the most effective custom training tool

in the world. The Smith5Keys™ is the

basis of our safety training, creating

consistent and lasting results. Parking

Management Services invests in the

Smith System to insure the safety of its

employees and guest assets.

SAFETY TRAINING

Driver Training is of great importance in any situation that requires our employees to

operate a guest vehicle. In some of our cities, employees must drive the guest vehicle as far

as 4 to 10 blocks in order to secure the vehicle in the nearest garage. Whether the distance

is long or short, safety training is key to avoiding accidents that can cause personal injury

and damage to vehicles.

13

The first and only telematics solutions fullyintegrated with on-road driver training

The Smith System Training has reduced our guest claims significantly, in turn relieving

stress on the employee, the hotel, the guest, and increasing the bottom line profit. If you

would like more information on The Smith System, see the Smith website at www.smith-

system.com.

In addition to the Smith Training, we also require each employee to repeat most training

every three months and the more complex training every six months. This includes training

in emergency situations at all of our hotel locations, and we require that all employees

attend the hotel or brand-specific training at the property where they are assigned. Continual

training keeps our employees confident in the delivery of service excellence and safety.

SAFETY TRAINING

While Parking Management Services’ account base has grown tremendously, we continue

to focus our operations on exceptional service delivery with strong and accurate revenue

control and accounting policies. We keep our company policies as simple as possible and

emphasize relationship building so that we never become a cold and impersonal corporate

operation.

Our claims handling is another of our key result areas that sets us apart from our

competitors. Our employees understand that if an issue is not resolved with the utmost

diplomacy, the result is an unhappy guest who will never return. Parking Management

Services works with the guest and the hotel or hospitality client to bring about a quick and

fair resolution. While our competitors will require guests to jump through their many

corporate hoops, we resolve claims without red tape — in most cases, the same day the

claim is made.

n Every employee is trained in assisting guests who need to file a claim. This classroom

training prepares the employee for every challenge or issue that a guest might have. Our

supervisors and managers are well qualified to work with the hotel and the guest to keep

communication open and positive so that the claim can be resolved to the satisfaction of

all involved. When a claim needs to be paid, it is done immediately in the company

accounting office, and the guest is made whole.

14

CLAIMS HANDLING

Training every employee to work with guest claims professionally

15

The first and most important step to claims resolution is maintaining clear and concise

communication between the guest and our hospitality client. We handle all claims with

absolute professionalism while showing empathy to the guest. Furthermore, we understand

that demonstrating a fair, knowledgeable and rapid response in all claims preserves our

relationships with the guest and our hospitality client.

The Parking Management Services staff includes a hospitality industry veteran with decades

of experience who focuses on bringing to the guest and our hospitality client the positive

resolution we all expect. Our streamlined process quickly brings any guest claim to a fair

settlement, and we are ready to provide the remuneration necessary to clear the claim.

Our first goal is to avoid the need for a claim, and our effective training keeps our claims to

sales ration minimal. The following are some of key points of our effective process for claims

resolution:

n While many corporate giants as well as smaller companies will delay in communicating

with the guest and the hospitality client, our first order of dealing with any claim is to

immediately contact and work with all involved.

n We will never send any guest claim to a bureaucratic corporate office that will slow the

claim’s resolution to a grind.

n Many companies outsource their claims. We will never walk away from or pass a claim on

to an outside entity that will not hold to our policy of immediate resolution.

n No 800 numbers or call centers that confuse the guest when they have questions. We

work with your guests one on one — no outsourcing.

CLAIMS HANDLING

16

n Our company offices are kept small and efficient, with a focus on accuracy and accountability

for all client accounts. To ensure all accounting policies and government reporting of

revenues are in compliance, our CFO is also a certified public accountant. We have

demonstrated our commitment to total accountability with each client through our record

of excellence in revenue and cash controls.

n Your account is backed by a company with strong financial security to deliver on every

commitment made in our contracts.

n Unlike many other companies, Parking Management Services invests in locations it

operates through the purchase of major garages and parking facilities to accommodate its

hotel and related hospitality accounts.

n While the major parking companies seem to have lost touch with their accounts, all of

Parking Management Services’ management remains personally involved in operations.

Our goal is to focus on retention of accounts.

n While keeping abreast of emerging technology is vital to any business, we never urge a

client to spend essential funds on nonessential technology. Our competitors often oversell

expensive technology that does not serve the needs of your operation. Our mission is to

deliver complete accountability at the best possible cost.

n We want you to know us by speaking to our current clients. We take great pride in our

client relationships and will give you as many references as you may need to have the

confidence to choose us as your parking services provider.

AN EMERGING GROWTH COMPANY

Driven by Exceptional Hospitality Service Standards in Parking and Related Parking Services

We invite you to complete our information request so that we can

prepare a detailed proposal to operate your parking needs. We will

be happy to pick up the completed form at your convenience or

you can simply fax or email it to our office located at:

Parking Management Services Inc.

918 Gravier Street

New Orleans, Louisiana 70130

Phone: (504) 566-1000

Fax: (504) 561-1104

or email Bill Dwyer at

billdwyer@parkingmgmtservices.com

Management Services Inc.

Atlanta

Birmingham

Charlotte

Chattanooga

Dallas/Fort Worth

Ft. Lauderdale

Houston

Indianapolis

Jacksonville

Jackson

Kansas City

Miami

New Orleans

New York

Orlando

Philadelphia

Phoenix/Scottsdale

Richmond

San Antonio

Tampa Bay

918 Gravier Street • New Orleans, LA 70112

Phone: (504) 566-1000 • Fax (504) 561-1104

Email: billdwyer@parkingmgmtservices.com