SANAS Accredited Laboratory No T0391

Test & Measurement Conference

1 October 2014

By Louis de Wet PhD, FWISA, NYAS CorrISA

Waterlab (Pty) Ltd and NLA-SA

MANAGEMENT PERSPECTIVES ON ISO 17025 ACCREDITATION

This international network of accreditation bodies allows

South African goods and services to continue to be

accepted in 71 economies across the world, represented

by 85 accreditation bodies that are also signatories to the

Multilateral Recognition Arrangement (MRA) without it

being re-tested, re-certified or re-inspected. Dr Rob Davies, Minister of Trade and Industry : SANAS Annual Report 2013/14

International

Laboratory

Accreditation

Cooperation

International

Accreditation

Forum

Act No. 19 of 2006: Accreditation for Conformity

Assessment, Calibration and Good Laboratory

Practice Act, 2006

SANS 17025 : 2005

ISO/IEC 17025 : 2005

SOUTH AFRICAN NATIONAL STANDARD

General requirements for the competence of

testing and calibration laboratories

Section 4 : Management Requirements

4.1.1 The laboratory or the organization of

which it is part shall be an entity that can be

held legally responsible

4.1.2 It is the responsibility of the laboratory to

carry out it’s testing and calibration activities in

such a way as to meet the requirements of this

International Standard and to satisfy the needs

of the customer, the regulatory authorities or

organizations providing recognition

The laboratory shall…

Top Management shall…

“Didn’t you know? In here.. We are all

innocent”

The laboratory would like to…

Top Management would like

to…

4.1.5 Have managerial and technical

personnel who, irrespective of other

responsibilities, have the authority

and resources needed to carry out

their duties, including the

implementation, maintenance and

improvement of the management

system

Have arrangements to ensure that

management and personnel are free

from any undue internal and external

commercial, financial and other

pressures and influences that may

adversely affect the quality of their

work

Macro/Remote

Environment

Industry

Environment

Operating

Environment

Political

Economical

Social

Tecnological

Environmental

Legal

Entry Barriers

Supplier Power

Buyer Power

Substitute

Availability

Competitive

Rivalry

Competitors

Creditors

Customers

Labour

Suppliers

LAB

Define the organization and

management structure of the

laboratory, and the relationships

between quality management,

technical operations and support

services

MANAGING DIRECTOR

Dr L.P.D. de Wet

GEOCHEMICAL Project management and

administration

E. Botha

L. Van Graan

CHEMICAL

ANALYSTS

T. Gambu

D. Rampedi

LABORATORY

ASSISTANTS

M. Monyepao N. Malangaphuma

M. Serathi F. Lebeya

O. Mohlaloga C. Niemand

A. Twala A. de Witt S. de Wet

R. Jv Vuuren

ANALYTICAL

CHEMISTS D. Marajh

A. de Swardt

C. Wolfswinkel

J. Ngobeza

T. Malatji

R. Basson

R. Siebert

E. Siebert

J. vd Kooy

ADMINISTRATIVE Financial, QC, Admin and

Reception

E. Gates

M. vd Heyde

L. Hurd (H. vd Westhuizen)

SK. De Wet

Executive Directors

E. Nkabinde & A. vd Wetering

Non-executive Directors

CJ. vd Walt, Dr. A.D. Ceronio & A. Smith

COMITTEES

EE

R. Basson

A. de Swardt

J. Ngobeza

T. Gambu

HR

R. Basson

J. Ngobeza

H. vd Westhuizen

L. de Wet

E. Nkabinde

LABORATORY

SAFETY

R. Siebert

R. Basson

J. Ngobeza

E. Siebert

C. Niemand

LABORATORY MANAGEMENT

E. Nkabinde & A. vd Wetering

WATER

Potable, Sewage,

Industrial

GEOCHEMICAL

Rock, Soil,

Tailings, Waste

ICP-OES,

Hg analyser

Microwave

digestion

ANALYTICAL

DIVISIONS

ANALYTICAL

TECHNIQUES

Discrete

analyser,

Gravimetric,

Titrimetric,

Colorimetric

Microbiology

Organics

GC-MS

MANAGING DIRECTOR

Dr L.P.D. de Wet

GEOCHEMICAL Project management and

administration

E. Botha

L. Van Graan

CHEMICAL

ANALYSTS

T. Gambu

D. Rampedi

LABORATORY

ASSISTANTS

M. Monyepao N. Malangaphuma

M. Serathi F. Lebeya

O. Mohlaloga C. Niemand

A. Twala A. de Witt S. de Wet

R. Jv Vuuren

ANALYTICAL

CHEMISTS D. Marajh

A. de Swardt

C. Wolfswinkel

J. Ngobeza

T. Malatji

R. Basson

R. Siebert

E. Siebert

J. vd Kooy

ADMINISTRATIVE Financial, QC, Admin and

Reception

E. Gates

M. vd Heyde

L. Hurd (H. vd Westhuizen)

SK. De Wet

Executive Directors

E. Nkabinde & A. vd Wetering

Non-executive Directors

CJ. vd Walt, Dr. A.D. Ceronio & A. Smith

COMITTEES

EE

R. Basson

A. de Swardt

J. Ngobeza

T. Gambu

HR

R. Basson

J. Ngobeza

H. vd Westhuizen

L. de Wet

E. Nkabinde

LABORATORY

SAFETY

R. Siebert

R. Basson

J. Ngobeza

E. Siebert

C. Niemand

LABORATORY MANAGEMENT

E. Nkabinde & A. vd Wetering

WATER

Potable, Sewage,

Industrial

GEOCHEMICAL

Rock, Soil,

Tailings, Waste

ICP-OES,

Hg analyser

Microwave

digestion

ANALYTICAL

DIVISIONS

ANALYTICAL

TECHNIQUES

Discrete

analyser,

Gravimetric,

Titrimetric,

Colorimetric

Microbiology

Organics

GC-MS

Company Infrastructure

Human Resource Management

Research, Technology & Systems Development

Procurement & General Admin

Inbound Operations Outbound Marketing & Sales

Service

- Sample Reception & Registration

- Generate Job Requests - Sample Prep for

analyses at other laboratories

- Sample storage - Client liason & advice - Courier & delivery of

samples to other laboratories

1.0%

- Analysts receive Job Requests & Samples

- Compile Lab Analyses Sheets

- Analysts conduct chemical analyses

- Completed results send to verification Dept. and checked

- Checked results send to Reporting (outbound) division

- Additional tasks for analysts : making up of reagents and standards

36.2%

- Completed and checked results send to Admin Dept.

- Reports and Certificates typed and checked again

- Reports and Certificates send to Accounting for Invoicing

- Filing of all Job Requests, Lab sheets and copies of Certificates

- Advertising & Promotions

- Conferences & Seminars

- Website - Brochures & Cards - Client Liason and

advice - Compiling Quotes

1.3% 0.84%

- Complaints Register - Handling queries - Technical advice

0.08%

- Chemical & Lab Expenses - Protective Clothing - Repairs & Maintenance 29.0%

- Cost of Sales : Analyses contracted to other labs

- Waste removal & Cleaning

- Computer Expenses - Postage & Courier - Printing & Stationary

- Telephone & Fax - Electricity & Water - Refreshments & General

- Development of new Methods - SANAS Accreditation

- Proficiency Testing (SANS Watercheck : Chemistry) : NLA (Microbiology)

- Research Projects Capital Layout - LIMS system development

1.5%

- Study Bursaries - Compensation Officer

- SEESA Membership (Labour, BEE, Consumer Protection)

- Staff Training & Wellfare - Professional Affiliations

0.98%

- Salary Accounting - Accounting & Admin Fees - Audit Fees

- Bad Debts - Bank Charges - Consulting Fees

- Contracts - Depreciation - Discount

- Insurance - Interest - Rent

- Professional Fees

14.0%

Value Chain Analysis

STRATEGIC BUSINESS UNITS

(SBU’S)

POTABLE

WATER SEWAGE

MANAGEMENT

MICROBIOLOGY

GEOCHEMICAL

ICP-OES / ICP-

MS

DISCRETE

ANALYSES

ORGANICS ENIRONMENTAL

STRATEGIC BUSINESS UNITS

MANAGEMENT REVIEW

Suitability of policies and procedures

Reports from Managerial & Supervisory

Personnel

Outcome of recent internal audits

Corrective and Preventive actions

Assessment by external bodies

Results of Proficiency Testing Schemes

Changes in volume and nature of work

Customer feedback

Complaints / Compliments

Recommendations for Improvements

Other relevant factors: quality control

activities, resources and staff training

Formulation of short, medium & long term

goals

MRM DM

Management Objectives

Production Targets

Customer Surveys

Customer Complaints

Recommendations for

Improvement

Training Objectives

Purchase of Instruments

Maintenance & Projects

MANAGERIAL CYCLE

MANAGERIAL CYCLE PER

FINANCIAL YEAR

DIRECTOR’S MEETING

MARCH

ANNUAL GENERAL MEETING

SEPTEMBER

MANAGEMENT REVIEW MEETING

OCTOBER

IN CONCLUSION

MANAGEMENT DOES NOT STAND ISOLATED FROM ISO

OBLIGED TO PLAY AN INTEGRAL AND ACTIVE ROLE

ACTIVELY PARTICIPATE IN ISO 17025

USE ISO 17025 TO THE ADVANTAGE OF A COMPANY

INTEGRATE ISO 17025 AND BUSINESS MODEL

USE INTEGRATED MODEL TO MAKE DECISIONS

ACCREDITATION IS A GOOD

MARKETING ASSET – USE IT TO

YOUR ADVANTAGE

THANK YOU