Management Information Systems (MBA 642) UCC Executive MBA Programme 2003 /2204 Fergal Carton Dept. Accounting, Finance and Information Systems

Management Information Systems

(MBA 642)UCC Executive MBA Programme 2003 /2204

Fergal CartonDept. Accounting, Finance and Information Systems

Fergal Carton / AFIS MBA 642 / BIS Foundation

Agenda change

• Week 3 : Overview of Information Systems• Week 4 : Enterprise Wide Applications• Week 5 : Inter-organisational systems (IOS)• Week 6 :

– Internet session Lab B.05– Trends in MIS, current issues

• Week 7 : Managing IS developments• Week 8 : Knowledge management


Requests • Hands-on internet session :

– Friday 21st Feb 9.00 – 10.00 in lab B.05

• Glossary of terms• Costing exercise : total cost of ownership• Security (Internal / External)• Comparison of main ERP packages• Technical architecture : hardware & networks• Schwabb example : HR applications • Email ethics (netiquette?)


Glossary of terms • http://whatis.techtarget.com/

• http://www.asu.edu/it/fyi/menus/acronyms.html

• http://cic.vtt.fi/links/acronyms.html

• http://www.webopedia.com

• http://www.geocities.com/ikind_babel/babel/babel.html

• http://rn.informatik.uni-kl.de/people/thees/acronyms.html


Total cost of ownershipOutlay :

• FTE’s (internal / external)

• Hardware

• Software

• User time

Hidden costs

• Installation & Maintenance

• Training

• Support

• Connectivity


HardwarePC €

• PC 941

• 512 Mb RAM 120

• 250Mb Iomega Zip drive 90

• 40 Gb hard drive 30

• DVI Video Card for Flat Panels 20

• 15” Flat panel monitor 350

• Read & Write CD drive 130

• Network cable 15

• 56.6k Internmal modem 40

• Epson Printer + Cable 235

TOTAL 1,971


SoftwareIn addition to software on Dell PC

€

• Windows 200060

• Symantec Norton Anti-virus35

Development related software

• Microsoft Visual Studio .NET Enteprise 1,249

• Microsoft Access (bundled)

• Microsoft Front Page 2002252

TOTAL1,596


User timeUser involvement per stage of project FTE

• Analysis 3• Design 1• Development 0• Test 1.5• Training 2• Implementation (eg. Conversion) 1.5

TOTAL 9 days


Calculating internal costs• Take basic salary (eg. € 20k)

• Double it to get employer cost (eg. € 40k)

• Divide by no. of working days in year (260)

• Daily cost 40k/260 = € 154 per day


Calculating external costs• Take basic contractor rate (eg. €40 / hour)

• Convert to daily rate (eg. €40 x 8 = €320)

• Consultant rates may range € 500 – 2,000 / day


Installation and MaintenanceMaintenance & technical support

€

• 3 Year (4hr) Same Business Day On-Site 156

• Client Gold technical support (3 yrs)69

Installation

• PC Installation & Data Transfer 213

TOTAL438


Hidden costs (FTE)Training FTE

• Training 2• Training material preparation 4• System documentation production 5

TOTAL 11 days

NB. Assumption is that training is on-site at client


External training costs• Take average training rate (eg. € 500 / day)

• Multiply by number of days required

• Include travel, accomodation and expenses

• Allow for refresh training


Hidden costs (FTE)

User support FTE• User support for queries 1 day / week

TOTALYear 50 days

NB. Assumption is that training is on-site at client


Total costs (FTE)

Costs FTE• Development 30• Training 11• User time 9• Support 50

TOTALCost 100 days

@ €150 per day = €15,000


Connectivity costs

• Routers

• Citrix servers

• Connection to internet

• Any infrastructure costs related to project

• Classed as “operational / running costs”


Total project costs

Total Project Cost €• Hardware 1,971• Software 1,596• FTE 15,000

TOTALProject Cost € 18,567

80%


All Homes ProvideAll Homes ProvideA roof over your head

A floor under your feet

A lock on the door

Electricity, water, sewer

All Homes ProvideAll Homes ProvideA roof over your head

A floor under your feet

A lock on the door

Electricity, water, sewer

ERP is like building a new house


There’s what you are sold …

A starter home A starter home Uses standard blue printsUses standard blue prints

Can be built with generic skillsCan be built with generic skills

Requires much compromiseRequires much compromise

Doesn’t have unique featuresDoesn’t have unique features

Is very similar to the next houseIs very similar to the next house

Is generic in style and functionIs generic in style and function








Picture













Your dream homeYour dream homeArchitect develops a custom plan

Requires skilled craftsman

Requires little compromise

Is unique where you value it

Is like no other house

The style and function are specific

Your dream homeYour dream homeArchitect develops a custom plan

Requires skilled craftsman

Requires little compromise

Is unique where you value it

Is like no other house

The style and function are specific

& what you want


So!

• You may not need or be able to afford your dream house, but . . . – You should know how a dream house is built– You should see where architects add value– Understand what you require that is unique– Understand the value of good planning and

skilled craftsman


Web-based human resource management systems Web-based human resource management systems are:are: Revolutionizing the provision and access of HR Revolutionizing the provision and access of HR

services to a company’s employees.services to a company’s employees. Freeing HR professionals from performing Freeing HR professionals from performing

mundane tasks. Allows for more time to be mundane tasks. Allows for more time to be spent concentrate on strategic HR business spent concentrate on strategic HR business related tasks. related tasks.

Human Resource Management & e-Business Systems

Human Resource Management & e-Business Systems


Charles Schwab’s HR IntranetCharles Schwab’s HR Intranet Provides 23,000 employees with access to Provides 23,000 employees with access to

detailed information about benefits, detailed information about benefits, training, computer support, and other training, computer support, and other company information.company information.


“Schweb” - Technology“Schweb” - Technology Managers have access to online access to accurate Managers have access to online access to accurate

information about employees.information about employees. Online directory is easier to update & maintain.Online directory is easier to update & maintain. Employees have more personalized information Employees have more personalized information

about themselves, their roles, and the organization.about themselves, their roles, and the organization. Employees can find information faster, enables Employees can find information faster, enables

them to serve customers faster and more them to serve customers faster and more effectively. effectively.


Some “Schweb” – ApplicationsSome “Schweb” – Applications Learning IntranetLearning Intranet eTimesheetseTimesheets Benefit forms (eForms)Benefit forms (eForms)


Benefits of using the Web-based HR applications Benefits of using the Web-based HR applications was a reduction in their administrative workloads was a reduction in their administrative workloads by about 65 percent.by about 65 percent.

More time could be spent on proactive tasks, such More time could be spent on proactive tasks, such as developing training profiles for each position in as developing training profiles for each position in the organization.the organization.

Major reductions in the amount of paperwork HR Major reductions in the amount of paperwork HR personnel had to process for employees.personnel had to process for employees.

OneWorkplace: Web-based HROneWorkplace: Web-based HR


Better control on vacation time entitlements and Better control on vacation time entitlements and usage (eBenefits’ VirtualHR service).usage (eBenefits’ VirtualHR service).

Saved time, effort, and money by eliminating the Saved time, effort, and money by eliminating the incidences of overpayments on vacation incidences of overpayments on vacation entitlements.entitlements.

Genalytics: Web-based HRGenalytics: Web-based HR


Better control and updating on key employee Better control and updating on key employee milestones such as promotions, raises, etc. milestones such as promotions, raises, etc. (NuView Systems’ MyHRIS) (NuView Systems’ MyHRIS)

Saved time and effort in tracking employees to get Saved time and effort in tracking employees to get the paper process completed.the paper process completed.

BuildNet: Web-based HRBuildNet: Web-based HR


Would you say it to the person's face?Would you say it to the person's face? … … in front of a bunch of people (cc)?in front of a bunch of people (cc)? … … behind their back to another bunch of people behind their back to another bunch of people

(bcc)(bcc)?? Use it or lose it, don’t just forward on …Use it or lose it, don’t just forward on … A sent email does not imply closureA sent email does not imply closure File important stuff (and Sent mails)File important stuff (and Sent mails)

Net-iquetteNet-iquette

Documents

Management Information Systems (MBA 642) UCC Executive MBA Programme 2003 /2204 Fergal Carton Dept. Accounting, Finance and Information Systems