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ManagingPowerPoint Presentation by Charlie CookChapter
1Copyright 2003 South-Western/Thomson Learning. All rights
reserved.
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Learning Outcomes
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Learning Outcomes (contd)
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What Is Management ?ManagerThe individual responsible for
achieving organizational objectives through efficient and effective
utilization of resources.The Managers ResourcesHuman, financial,
physical, and informationalPerformanceMeans of evaluating how
effectively and efficiently managers use resource to achieve
objectives.
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What It Takes to be a Successful ManagerManagement
QualitiesIntegrity, industriousness, and the ability to get along
with peopleManagement SkillsTechnical Human and communication
Conceptual and decision-makingThe Ghiselli study Initiative,
self-assurance, decisiveness, intelligence, need for achievement,
and supervisory abilityExhibit 12
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What Do Managers Do?Management FunctionsPlanningSetting
objectives and determining in advance exactly how the objectives
will be met. OrganizingDelegating and coordinating tasks and
resources to achieve objectives.LeadingInfluencing employees to
work toward achieving objectives.ControllingEstablishing and
implementing mechanisms to ensure that objectives are achieved.
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Management Skills and FunctionsExhibit 13
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Management RolesManagement Role Categories
(Mintzberg)InterpersonalFigurehead, leader,
liaisonInformationalMonitor, disseminator,
spokespersonDecisionalEntrepreneur, disturbance handler, resource
allocator, negotiator
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Ten Roles Managers PlayExhibit 15
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Differences Among ManagersThe Three Levels of ManagementTop
managersChair of the board, CEO, president, vice presidentMiddle
managersSales manager, branch manager, department headFirst-line
managersCrew leader, supervisor, head nurse, and office
managerNon-management operative employeesWorkers in the
organization who are supervised by first-line managers.
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Management Levels and Functional AreasExhibit 16
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Types of ManagersGeneral ManagersSupervise the activities of
several departments.Functional ManagersSupervise the activities of
related tasks.Common functional areas:Marketing
Operations/productionFinance/accounting Human resources
managementProject ManagerCoordinates employees across several
functional departments to accomplish a specific task.
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Management Skills and FunctionsDifferences among management
levels in skill needed and the functions performed:Exhibit 17
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Large versus Small Business ManagersExhibit 18a
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Large versus Small Business Managers (contd)Exhibit 18b
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Managing in a Global EnvironmentCharacteristics of Global
CompetitionDownsizing/rightsizingEmpowermentHigh involvement
(management to leadership)Information technology (Internet)Speed
(time-based competition)Quality (continuous improvement)Electronic
commerce (e-business and b2b)Learning and knowledge
managementGlobal diversity of employees
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The Three-Pronged Approach Features of This BookExhibit 19
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Situation Management ModelModel 11
