ManageEngine IT360Product Overview

A Comprehensive Business Service Management Solution

Agenda

About ZOHO Corp. (formerly AdventNet Inc.)

Introduction to ZOHO Corp. - ManageEngine

ManageEngine Enterprise IT Mgmt

Software used by over 32,000

customers including 3 out of every 5 Fortune

500 companies

ManageEngine Enterprise IT Mgmt

Software used by over 32,000

customers including 3 out of every 5 Fortune

500 companies

Introduction to Zoho

Zoho – “The most

comprehensive suite of online

applications delivered as a service (SaaS)”

Zoho – “The most

comprehensive suite of online

applications delivered as a service (SaaS)”

Business Service Management

Traditional BSM Approach

What is ManageEngine IT360 ?

BSM Tool that Helps People, Processes And Technology Work.

BSM vs. BSM Lite

BSM BSM Lite

Suited for very large organizations Suited for Mid-market

Existing investments in Big 4 No significant investments in Big4

Mega investments in Big 4 BSM solutions Affordable

Complex Products, acquired portfolio Single product with depth of Point Products

Complex integrations (# of interfaces & integration engines)

Integrated for Value- Out of the box

ManageEngine IT360 is a “BSM Lite” solution

ManageEngine IT360 – Key Components

ManageEngine IT360 : For Networks

11

ManageEngine IT360: Application Performance Management

12

ManageEngine IT360: End User Experience Management

ManageEngine IT360 : Service Desk

ManageEngine IT360 – Target Audience

Technical Benefits

• Out of the box Network, Systems and Applications Management – with Integrated Service Desk

• Agentless Monitoring• Multi User – Web Client• Easy to Evaluate & Deploy - 140 MB Download

Business Benefits

Line of Business Managers For IT Operations

Understand Performance of Business Applications

Prioritize Issues in Production

Monitor End User Experience Identify Root Cause of Performance Issues Quickly

Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI

Custom Dashboards for various Stakeholders

Reduce People Costs by Simplifying Workflows

Business Service Management

Adding a Business Perspective to monitoring IT Services

Business Views

Business view of your IT Infrastructure

ITIL Ready Service Desk

Making people, processes and technology work smarter, together

Network Performance Dashboard

Network Performance Dashboard

Network Monitoring

Network Performance & Availability Monitoring

Application Performance Dashboard

Application Performance Dashboard

Application Performance Monitoring

E.g. : SAP Application Performance & Availability Monitoring

Summary

Thanks!

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