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ManageEngine® Applications ManagerManage Application Performance in Physical, Virtual
and Cloud Environments
ManageEngine & the 90:10 Promise
ManageEngine Software is used by over 50,000 customers including 3 out of every 5 Fortune 500 companies
•Acquired Products•Complex Integrations•Expensive Business Model
Big 4
•Lower Price points•No integration•Vendor viabilityIndependent
Point Products
•Single Vendor•Integrated Value•Affordable Price PointManageEngine
Vendor Landscape
ManageEngine Applications Manager
• Application Performance Management– Application Servers– Databases– Servers– Middleware/Portal Monitoring– Custom Apps & Web Apps– Virtual & Cloud Resources
• Fault Management• Reporting• SLA Management
4
Business Centric View to Monitoring IT Resources
5
Business Services Management
Value:
• Prioritize application Issues• Know which business process
is affected
Single console for App servers, databases, servers, webservices, web transactions & virtual/cloud resources
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Value:• Lesser Point Tools to Manage• Troubleshoot Performance Issues faster and Effectively
Monitor Physical, Virtual & Cloud Apps
07/22/08
Performance Management: Single Dashboard
• WebLogic Server, WebSphere, Oracle AS, JBoss, Microsoft .NET, Tomcat, SilverStream, GlassFish, vFabric tc Server
Application Servers
• SAP, Oracle E-Business SuiteERP
• Oracle, Sybase, MS SQL, DB2, MySQL, PostgreSQL, Memcached
Databases
• Windows, Linux, AIX, AS/400, iSeries, HP UX, Mac, Solaris, Novell, VMware, Hyper-V
Servers
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• HTTP(s) Synthetic Transactions, Real Browser MonitorWeb Applications
• URL to SQL Response Time Breakup, transaction tracing, Apdex scores
Transactions(Java, .Net, Ruby on Rails)
• Monitor Performance & Availability of SOAP Web ServicesSOA Web Services
• JMX, SNMP, WMI, Scripts, Java RuntimesCustom Applications
Performance Management (contd.)
• Microsoft MQ, MS Office SharePoint, RabbitMQ, IBM WebSphere MQ, WebLogic Integration
Middleware/ Portal
• VMware ESX/ESXi• Hyper-VVirtualization
• Amazon AWS(EC2,RDS, EBS, S3)• Windows AzureCloud Apps
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Performance Management (contd.)
Trigger Network
Discovery via Web Client
Specify Credentials of
Resources
Configure Thresholds,
Alerts
Monitoring Collects
Performance Metrics
View Reports, Graphs,Alerts
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How does Applications Manager Work?
Monitoring Starts
• CPU, memory, disk• Process monitoring• Network interface stats• Disk I/O • Services on the server• AS400 server status,
number of jobs and admin console
• Hardware metrics
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Performance Metrics – Servers
• Sessions, Hits Per Second
• JVM Memory, Thread Pools
• Transaction Stats• JMS, Queues • Traffic Metrics • Usage Patterns
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Performance Metrics – Application Servers
• Connection times, log files
• Tablespace, database size
• Buffer hit ratios• Reads, writes, I/O• SQL statistics, locks,
etc.14
Performance Metrics - Databases
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Web Transactions
Support for Java, .Net, and Ruby on Rails transactions
Apdex scores, transaction traces, metrics from url to sql
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MonitorJMX(Java
Management Extensions)
SNMP, Trap Listeners
Windows WMI
Custom Monitoring (Java,
Perl, .NET)
Web Apps (URL Sequences)
Monitor Custom Applications
Measure What Your End Users
Experience
Simulate Web Application
Browsing Behavior
Monitor Response Times
Define Acceptable Response Time
(say, 2 secs)
Set SLAs(Gold SLA)
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End User Experience Measurement
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End User Experience MonitoringMeasure end user experience of business-critical network services & apps from branch offices
Accurate response time from all critical locations
Categorize performance problems as local or global issues
Troubleshooting Capacity Planning Meet SLAs Improve quality of services to
end users
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Virtualization Monitoring
Out-of-the-box support for VMware ESX/ESXi & Microsoft Hyper-V Servers
• Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and their guest VMs
• Performance Management for Heterogeneous IT• End User Monitoring helps manage the user experience prior
and post virtualization• Manage performance of both physical and virtual
infrastructure• Automate Virtual Machine Management
Virtualization Monitoring
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• Monitor VMware ESX/ESXi & Microsoft Hyper-V host servers
• Guest VMs• In-depth performance
metrics• Gain insight into ESX &
Hyper-V server performance
• Capacity planning and resource allocation
• Integrated SAN Monitoring• NetApp, EMC, Brocade
using SNIA
Discovery & Mapping of Virtual Resources
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Discover and map dependencies automatically with VMware virtual infrastructure groups
Value:Effective configuration management
Data Centers Clusters ESX/ESXi hosts Virtual Machines
Monitor Amazon EC2, RDS instances, EBS volumes & S3 buckets
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Cloud Monitoring: Amazon AWS
CPU Utilization Network Traffic Disk I/O Volume Traffic, Latency Bandwidth Throughput
Value:
Gain insight into the performance of Amazon AWS
Performance insight into VM, Web and Worker roles.
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Cloud Monitoring: Windows Azure
Request execution time Requests rejected Diagnostic Infrastructure logs Event & trace logs Network traffic TCP connections VMs in Azure roles
Value:Maximize the value of your Windows Azure investment.
• Define service Level objectives• Escalate SLA violation via email• View SLA metrics
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SLA Management
Accessing from Mobile Devices
Optimized for the mobile experience Simple, clear navigation Rich and relevant content from the
beginning Search options List views Native app for iPhone Browser-based client for other
smartphones
• Over 100 users for contact details• Monitors servers, databases, log files and application
servers• Uses APM for troubleshooting and availability
monitoring• IT operators use APM for availability monitoring• Admin: Identify bottlenecks in infrastructure, plan
capacity• Line of business managers: SLA reports on a quarterly
basis 29
Customer Usage Scenario
CRM Application
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In-depth Application Performance Management
Agentless Monitoring (Ensures Low Cost of Maintenance)
Single Tool for Multiple Technology Components
Setup in Hours not Weeks or Months(No Professional Services & Consultants)
Key Differentiators
• Makes your IT team more productive• Brings a business centric view to IT resources• Support for heterogeneous applications and servers • Helps you troubleshoot faster• Generate reports and empower decision making• Support for industry best practices • Complement existing investments in 3rd party NSM• Low TCO & high ROI
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Benefits
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AC Nielsen
American Honda
Continental Airlines
Cummins
Dupont
Deutsche Bank
EDS
GoDaddy
GE Finance
Vodafone
MetLife
Pfizer
Seagate
SDAC Harvard
Walgreens
Yamaha Motor Corporation
Customers
"We managed to save tens of thousands of dollars by switching from CA's Wily Introscope“ - Bill Bohlen, Hallmark Channel.
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Customer Quote
Summary
Monitor Physical, Virtual & Cloud Infrastructure
Monitoring all Tiers of the Application Stack makes Troubleshooting easier
The ManageEngine 90:10 promise
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Live Demo: http://demo.appmanager.com
Cloud Starter Edition: For SaaS startups and businesses looking to offer cloud services Professional Edition: All features of Cloud Starter plus support for packaged applications. Enterprise Edition: Distributed set up for high scalability. Free Edition: Monitor up to 5 apps or servers
Website: http://www.manageengine.com/apm
Product Editions:
Contact: [email protected]
Blogs: http://blogs.manageengine.com/appmanager
More Info
Forums: http://forums.manageengine.com/appmanager
KBase: http://apm.manageengine.com
Pricing: http://www.manageengine.com/apm/pricing.html