Manage Expectations, par Badr Ndour - iCompetences HCM2012

8/2/2019 Manage Expectations, par Badr Ndour - iCompetences HCM2012

http://slidepdf.com/reader/full/manage-expectations-par-badr-ndour-icompetences-hcm2012 1/29

HVZHOT@TKAI_N@I@LHNHIT

0

B`dr Idaxr

b`dr)idaxrJln`kc)oan



0) \f{ Nì`lkil Hvzhot`tkais ks knzartìt1

2) Xidhrstìd –hvzhot`tkais„

?) Kdhitke{ tfh s{nztans

4) Chssais ch`rihd

2

Abmhotkuhs



?

_a Fa| `baxt sanh uò`tkais‥



u‡ Aih ae tfh nast bh`xtkexc zc̀ ohs ae tfh |arcd |ktf larlhaxsnaxit`kis ockees ìd lrhhihr{

u‡\ktf kt‛s e`naxs# {ht uhr{ i`rra| ra`ds# kt aeehrs ` xikpxhoanbki`tkai ae of`cchilh# `duhitxrh dìlhr ìd hvokthnhit

u‡ Bho`nh ` zazxc`r dhstki`tkai ear taxrksts st`rtkil 0;;:

u‡ Naxit`ki Bkghrs# hitfxsk`sts# ki z`rtkoxc`r fùh n`dh kt `

eùarkth dhstki`tkai ear hvfkc`r t̀kil da|ifkcc bkgkil

4









@rh {ax stkcc oankil |ktf nh1



Nast ae {ax |axcd fùh bhhi s`tksekhd |ktf tfks



Xichss {ax `rh narh ckgh tfks‥)



Tfh i`nh ae tfh l`nh ks=



u‡Ki {axr st`ghfacdhr,s nkid# s`tkseòtkai ks fa| ocash {ax fùhoanh ta tfhkr hvzhot`tkais &|f`t tfh{ fùh ki tfhkr nkid+) IAT

fa| ocash {ax |hrh ta tfh |ardkil ae tfh oaitròt ar tfh soazh ae

|arg ar huhi tfh zhrearnìoh orkthrk`# bxt ta tfhkr hvzhot`tkais) Ktn`{ iat huhi bh tfh òtx`c rhsxcts ae tfh zramhot bxt tfh zraohss|ktf |fkof {ax `rrkuh tfhrh)

u‡Hvzhot`tkais `rh ` ukskai ae ` extxrh st`th ar òtkai# xsx`cc{xist`thd bxt |fkof `rh tfh zrkn`r{ nh`sxrh ae {axr sxoohss

02


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§ Ia N`tthr |f`t K da‥n{ bassockhit ks iat

s`tksekhd ·

§ N{ Bassockhit dahsi‛t gia| |f`t fh |ìts‥ ·

§ N{ Bassockhit ks `sgkil ear krrh`ckstko tfkils‥) ·

Bh @chrt ta tfh s{nztans



Hnzca{hhs ìd BxskihssHvhoxtkuhs `rh eran dkeehrhit

|arcds!



Da hnzca{hhs gia|=

u‡\f`t ghhzs taz nì`lhnhit&_t`ghfacdhrs xz `t iklft1+

u‡ Gh{ zacktko`c of`cchilhs1

u‡ N`mar ih| Bxskihss

kiktk`tkuhs1

Da Bxskihss Hvhoxtkuhsgia|=

u‡Tfh oanzchvktkhs ae orh`tkil ìh| o`z`bkckt{ ar rh`ck}h `

zramhot1

u‡ \fkof s{sthns `rh nast

str`thlko ìd |fkof eh`txrhs

`rh rh`cc{ bhkil xshd1u‡ \f`t Thofiacal{ ks dakil ta

hi`bch ih| _hrukoh kiktk`tkuhs1

08



u‡ Taa aethi# tfh ìs|hr ks IA!

u‡ Tfh rhsxct ae tfks nksoannxiko`tkai ki

dksoaiihothd arlìk}`tkais ks tf`t bxskihss

hvhoxtkuhs `rh dkss`tksekhd arlìk}`tkais

hnzca{hhs `rh dhnar`ck}hd

05





06

Zrab`bkckt{ U`cxh



RHTXRI AI HVZHRKHIOH

IH\ THCHOAN AZHR@TAR C@XIOF

0;



2:



20



22



u‡ Ih| ta tfh Arlìk}`tkai

u‡ Ihuhr daih tfks t{zh ae

zralr`n bhearh

u‡ Taa Hitfxsk`stko

u‡ Uhr{ Hvzhrkhiohd ZramhotNì`lhr

u‡ 08 [h`rs Hvzhrkhioh |ktfki tfh

Thchoa Uhidar u‡ Taa rhcxotìt

2?



Xidmxstkekhd hitfaxsk`sn gkccs tfhu`cxh

U>:

Taa nxof rhcxotìoh gkccs tfhzrab`bkckt{ &Fazh+

Z>:

24

H>:

V VOrhdkbkckt{ Oanzchvkt{



28

\rail U`cxh Dhekiktkai!



Nast knzartìt `szhot ae hvzhot`tkai nì`lhnhitki zralr`ns ks ta dhuhcaz ì òoxr`th

xidhrstìdkil ae |f`t gh{ st`ghfacdhrs rh`cc{|ìt=

•‡ _hrukoh Dhckuhr{ Rhsxcts &Bxskihss axtoanh+

•‡ Zhrsai`cZacktko`c @lhid`s

25



2<

•‡ Bxskihss @lhid`= Fa| ta n`gh {ax narh zraekt`bch

•‡ Zacktko`c @lhid`= Fa| ta n`gh {ax caag lrh`t ki {axr D.D`{

•‡ Zhrsai`c @lhid`= Fa| ta n`gh {ax bh`t {axr rku`cs



u‡ Xsh _aok`c Zraae= Zhazch Caag ta Ohrt`ki Atfhrs ta bxkcd tfhkr hvzhot`tkais &Zhazch Rhszaid ta Hvzhrkhiohs# _tarkhs# ìd Nht`zfars+

u‡ N`gh tfh Rklft Oaiihotkais= Rh`c Hvzhot`tkais `rh xist`thd# kiearn`c

u‡ Hst`bcksf Orhdkbkckt{—Zhazch \ìt ta \arg |ktf Trxst|artf{ Hvzhrts

u‡ Lkuh Ekrst—Zhazch I`txr`cc{ Rhokzrao`th Lhixkih _xzzart

u‡ Eacca| Xz—Zhazch @rh Oanearthd b{ Oaisksthio{

u‡ _fa| U`cxh—Zhazch Pxkogc{ Dhthrnkih \fhtfhr _anhtfkil Ks Fhczexc

u‡ _knzcke{ Huhr{tfkil—Zhazch Dhckbhr`th ai tfh Lhihr`c ìd @ot ai tfh

_zhokeko

26

_anh Chssais ch`rihd‥



TF@IG [AX!

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Manage Expectations, par Badr Ndour - iCompetences HCM2012