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Malaysia Government Enterprise Architecture (MyGovEA)

PUBLIC SECTOR REFERENCE MODEL

MALAYSIA ADMINISTRATIVE MODERNISATION

AND MANAGEMENT PLANNING UNIT

CONFIDENTIAL

Malaysia

Government

Enterprise

Architecture

(MyGovEA)

Reference Model

Project: MyGovEA@MAMPU

Agency: MAMPU

Reference Code:

September 2018

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Table of Contents

1. Reference Model Overview 12

Business Reference Model 15

Data Reference Model 16

Application Reference Model 17

Technology Reference Model 18

2. Metamodel 20

Introduction 20

Structure 20

Metamodel Concepts 22

Metamodel Elements by Layer 22

3. Business Reference Model 24

Introduction 24

Structure 24

BRM001 Socioeconomic Sector Services 26

3.3.1. BRM001.001 Business and Industry Support 27

3.3.2. BRM001.002 Economic Management 31

3.3.3. BRM001.003 Trade 32

BRM002 Social Sector Service Area Domain 34

3.4.1. BRM002.001 Civic Infrastructure 40

3.4.2. BRM002.002 Communication 43

3.4.3. BRM002.003 Community Service 46

3.4.4. BRM002.004 Cultural Affairs 49

3.4.5. BRM002.005 Employment 51

3.4.6. BRM002.006 Environment 53

3.4.7. BRM002.007 Health Care 56

3.4.8. BRM002.008 Immigration and Citizenship 59

3.4.9. BRM002.009 Education and Training 61

3.4.10. BRM002.010 Sports and Recreation 64

3.4.11. BRM002.011 Natural Resources 66

3.4.12. BRM002.012 International Relation 69

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BRM003 Security Sector Service Area Domain 72

3.5.1. BRM003.001 Defence 74

3.5.2. BRM003.002 Justice 76

3.5.3. BRM003.003 Security 80

BRM004 Government Supporting Service Area Domain 82

3.6.1. BRM004.001 Information and Knowledge Exchange 86

3.6.2. BRM004.002 Statistical Service 88

3.6.3. BRM004.003 Governance 90

3.6.4. BRM004.004 Planning and Budgeting 94

3.6.5. BRM004.005 Public Affairs 96

3.6.6. BRM004.006 Revenue Collection 97

BRM005 Government Resource Management Service Area Domain 99

3.7.1. BRM005.001 Administrative Management 102

3.7.2. BRM005.002 Financial Management 104

3.7.3. BRM005.003 Human Resource Management 106

3.7.4. BRM005.004 ICT Management 109

3.7.5. BRM005.005 Information and Knowledge Management 111

4. Data Reference Model 115

Introduction 115

Structure 115

DRM001 Socioeconomic Sector Data 119

4.3.1. DRM001.001 Business and Industry Support 120

4.3.2. DRM001.002 Economic Management 124

4.3.3. DRM001.003 Trade 125

DRM002 Social Sector Service Area Domain 127

4.4.1. DRM002.001 Civic Infrastructure 132

4.4.2. DRM002.002 Communication 135

4.4.3. DRM002.003 Community Service 138

4.4.4. DRM002.004 Cultural Affairs 141

4.4.5. DRM002.005 Employment 143

4.4.6. DRM002.006 Environment 145

4.4.7. DRM002.007 Health Care 148

4.4.8. DRM002.008 Immigration and Citizenship 151

4.4.9. DRM002.009 Education and Training 153

4.4.10. DRM002.010 Sports and Recreation 156

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4.4.11. DRM002.011 Natural Resources 158

4.4.12. DRM002.012 International Relation 161

DRM003 Security Sector Data Area Domain 164

4.5.1. DRM003.001 Defence 166

4.5.2. DRM003.002 Justice 168

4.5.3. DRM003.003 Security 172

DRM004 Government Supporting Service Data Area Domain 175

4.6.1. DRM004.001 Information and Knowledge Exchange 178

4.6.2. DRM004.002 Statistical Service 181

4.6.3. DRM004.003 Governance 182

4.6.4. DRM004.004 Planning and Budgeting 186

4.6.5. DRM004.005 Public Affairs 189

4.6.6. DRM004.006 Revenue Collection 190

DRM005 Government Resource Management Data Area Domain 192

4.7.1. DRM005.001 Administrative Management 196

4.7.2. DRM005.002 Financial Management 197

4.7.3. DRM005.003 Human Resource Management 200

4.7.4. DRM005.004 ICT Management 202

4.7.5. DRM005.005 Information and Knowledge Management 204

5. Application Reference Model 208

Introduction 208

Structure 208

ARM001 Customer Facing Functionality 210

5.3.1. ARM001.001 Customer Relationship Management (CRM) 213

5.3.2. ARM001.002 Customer Preferences 214

5.3.3. ARM001.003 Customer Initiated Assistance 215

ARM002 Process Automation Functionality 216

5.4.1. ARM002.001 Tracing and Workflow 217

5.4.2. ARM002.002 Routing and Scheduling 218

ARM003 Business Management Functionality 218

5.5.1. ARM003.001 Management of Process 221

5.5.2. ARM003.002 Organizational Management 222

5.5.3. ARM003.003 Investment Management 223

5.5.4. ARM003.004 Supply Chain Management 223

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ARM004 Digital Asset Management Functionality 225

5.6.1. ARM004.001 Content Management 227

5.6.2. ARM004.002 Document Management 228

5.6.3. ARM004.003 Knowledge Management 229

5.6.4. ARM004.004 Records Management 230

ARM005 Business Analytical Functionality 231

5.7.1. ARM005.001 Analysis and Statistics 232

5.7.2. ARM005.002 Visualization 233

5.7.3. ARM005.003 Knowledge Discovery 234

5.7.4. ARM005.004 Business Intelligence 235

5.7.5. ARM005.005 Reporting 235

ARM006 Back Office Functionality 236

5.8.1. ARM006.001 Data Management 240

5.8.2. ARM006.002 Human Resources 241

5.8.3. ARM006.003 Financial Management 243

5.8.4. ARM006.004 Asset/Materials Management 244

5.8.5. ARM006.005 Human Capital/Workforce Management 245

ARM007 Communication and Support Functionality 246

5.9.1. ARM007.001 Security Management 250

5.9.2. ARM007.002 Collaboration 252

5.9.3. ARM007.003 Search 252

5.9.4. ARM007.004 Communication 253

5.9.5. ARM007.005 Systems Management 254

5.9.6. ARM007.006 Forms Management 255

6. Technology Reference Model 257

Introduction 257

Structure 257

TRM001 Service Access & Delivery Technology Service Domain 260

6.3.1. TRM001.001 Access Channel 262

6.3.2. TRM001.002 Delivery Channel 263

6.3.3. TRM001.003 Customized Service Requirements 264

6.3.4. TRM001.004 Service Transport 265

TRM002 Service Platform & Infrastructure Technology Service Domain 266

6.4.1. TRM002.001 Framework Support Platform 268

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6.4.2. TRM002.002 Servers Hosting 269

6.4.3. TRM002.003 Software Engineering 270

6.4.4. TRM002.004 Databases & Storage 272

6.4.5. TRM002.005 Hardware/ Infrastructure 273

TRM003 Component Framework Technology Service Domain 275

6.5.1. TRM003.001 Security 277

6.5.2. TRM003.002 Presentation/Interface 278

6.5.3. TRM003.003 Business Logic 279

6.5.4. TRM003.004 Data Interchange 279

6.5.5. TRM003.005 Data Management 280

TRM004 Service Interface & Integration Technology Service Domain 281

6.6.1. TRM004.001 Integration 283

6.6.2. TRM004.002 Interoperability 284

6.6.3. TRM004.003 Interface 285

Appendix A – Business Reference Model 287

Appendix B – Data Reference Model 288

Appendix C – Application Reference Model 289

Appendix D – Technology Reference Model 290

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List of Figures

Figure 1: The MyGovEA Reference Model Formation .......................................................... 14

Figure 2: BRM Structure ....................................................................................................... 16

Figure 3: DRM Structure ....................................................................................................... 17

Figure 4: ARM Structure ....................................................................................................... 18

Figure 5: TRM Structure ....................................................................................................... 19

Figure 6: Metamodel Structure ............................................................................................. 21

Figure 7: Business Area Domain .......................................................................................... 25

Figure 8: BRM001 Socioeconomics Sector Service Area Domain ....................................... 26

Figure 9: BRM002 Social Sector Service Area Domain ........................................................ 36

Figure 10: BRM003 Security Sector Service Area Domain .................................................. 73

Figure 11: BRM004 Government Supporting Service Area Domain ..................................... 83

Figure 12: BRM005 Government Resource Management Service Area Domain ............... 100

Figure 13: A High-Level Example of How Ministry/Agency Level Data Architecture

Implementation is mapped with Data Reference Model ..................................................... 117

Figure 14: DRM Data Area Domain .................................................................................... 118

Figure 15: DRM001 Socioeconomic Sector Data Area Domain ......................................... 119

Figure 16: DRM002 Social Sector Service Area Domain ................................................... 128

Figure 17: DRM003 Security Sector Data Area Domain ..................................................... 165

Figure 18: DRM004 Government Supporting Service Data Area Domain .......................... 176

Figure 19: DRM005 Government Resource Management Data Area Domain ................... 193

Figure 20: ARM Application Domain ................................................................................... 209

Figure 21: ARM001 Customer Facing Functionality ........................................................... 211

Figure 22: ARM002 Process Automation Functionality ...................................................... 216

Figure 23: ARM003 Business Management Functionality .................................................. 219

Figure 24: ARM004 Digital Asset Management Functionality ............................................. 225

Figure 25: ARM005 Business Analytical Functionality ........................................................ 231

Figure 26: ARM006 Back Office Functionality .................................................................... 237

Figure 27: ARM007 Communication and Support Functionality ......................................... 247

Figure 28: TRM Technology Service Domain ..................................................................... 259

Figure 29: TRM001 Service Access & Delivery .................................................................. 260

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Figure 30: TRM002 Service Platform & Infrastructure ........................................................ 267

Figure 31: TRM003 Component Framework ...................................................................... 276

Figure 32: TRM004 Service Interface & Integration............................................................ 282

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1. Reference Model Overview

The MyGovEA Reference Model is a set of living documents to which Malaysian Government

Ministries/ Agencies can refer for best practices in adopting and implementing MyGovEA that

will result in the delivery of more consistent and cohesive government services to citizens

(G2C), other government agencies (G2G) and businesses (G2B) that support cost-effective

delivery of integrated government services, providing a reference model that:

avoid 1st timer mistakes: faster learning curve and save time to jump start the

MyGovEA adoption

promote consistency for interoperability: prescriptive Guidelines with standard

templates for documents/viewpoints/views creation based on a common language for

agencies involved in the delivery of cross-agency services

enhance collaboration: supports the identification of duplicate, re-usable and

sharable services across ministries/agencies to reduce overlapping and duplication of

efforts.

reduce risk and increase future proofing: as technology advances, public sector ICT

assets can be easily adapted to the future needs.

promote standardization of MyGovEA notational language, processes and

frameworks: support for interoperability and interconnectivity through centralized

repository

accelerate the realization of digital government transformation: focus on citizen-

centric and agile government

The external reference architecture sources that have been used by other countries such as

USA, Europe and Australia are used as reference to derive this MyGovEA Reference Model

as follows:

1.) TOGAF – The Open Group Enterprise Architecture Framework: it provides an approach

for designing, planning, implementing, and governing an enterprise information

technology architecture. TOGAF is a high level approach to design that consist of four

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levels: Business, Application, Data, and Technology. It relies heavily on modularization,

standardization, and already existing, proven technologies and products.

2.) FEAF – Federated Enterprise Architecture Framework for US Government: it is an

initiative of the U.S. Office of Management and Budget, Office of E-Government and IT

that aims to realize the value of enterprise architecture within the U.S. Federal

Government and provide a common approach for IT acquisition in the United States

federal government. It is also designed to ease sharing of information and resources

across federal agencies, reduce costs, and improve citizen services. It is designed to

facilitate cross-agency analysis and the identification of duplicative investments, gaps

and opportunities for collaboration within and across agencies. The reference models

comprise a framework for describing important elements of federal agency operations

in a common and consistent way. Through the use of the FEAF and its vocabulary, IT

portfolios can be better managed and leveraged across the federal government,

enhancing collaboration and ultimately transforming the Federal government.

3.) EIRA – European Interoperability Reference Architecture: it is an architecture content

metamodel defining the most salient architectural building blocks (ABBs) needed to

build interoperable e-Government systems for delivering interoperable digital public

services across borders and sectors. The EIRA has four main characteristics:

a. Common terminology to achieve a minimum level of coordination: It

provides a set of well-defined ABBs that provide a minimal common

understanding of the most important building blocks needed to build

interoperable public services.

b. Reference architecture for delivering digital public services: It offers a

framework to categorise (re)usable solution building blocks (SBBs) of an e-

Government solution. It allows portfolio managers to rationalise, manage and

document their portfolio of solutions.

c. Technology- and product-neutral and a service-oriented architecture

(SOA) style: The EIRA adopts a service-oriented architecture style and

promotes ArchiMate as a modelling notation. In fact, the EIRA ABBs can be seen

as an extension of the model concepts in ArchiMate.

https://en.wikipedia.org/wiki/Federal_government_of_the_United_States

https://en.wikipedia.org/wiki/Federal_government_of_the_United_States

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d. Alignment with EIF and TOGAF: The EIRA is aligned with the European

Interoperability Framework (EIF) and TOGAF as it re-uses terminology and

paradigms from TOGAF such as architecture patterns, building blocks,

viewpoints and views.

The following Figure 1 shows how the MyGovEA Reference Model as a set of living

documents:

Figure 1: The MyGovEA Reference Model Formation

As the MyGovEA implementation covers more government Ministries and Agencies, the

Reference Model will be updated to reflect the adaptation and adoption of MyGovEA for the

respective ministries/agencies. There are 4 (four) Reference Models that will be covered:

1.) Business Reference Model: provides a framework that enables end-to-end

government functional view based on Malaysian Government’s Business Service

Category, independent of the ministries or agencies performing them.

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2.) Data Reference Model: provides a framework that enables information sharing and re-

use across the Malaysian Government, by grouping the information based on its Data

Category, independent of the ministries or agencies that produce them.

3.) Application Reference Model: provides a functional framework that is a business-

driven that classifies applications based on how they are used to support the business

objectives. This model allows the identification of possibilities to consolidate multiple

applications that provides similar services to the business.

4.) Technology Reference Model: provides a technical framework that categorizes the

standards and technologies to support the delivery of technology services and

capabilities. This model provides a guidance on how each ministries and agencies’

TRMs can be unified with the government-wide TRM by providing a foundation to

promote re-usability and standardization of technology and technology service

components from the government-wide perspective.

The following sub-sections will describe the 4 (four) reference model of MyGovEA.

Business Reference Model

The Business Reference Model (BRM) provides a framework that enables end-to-end

government functional view based on Malaysian Government’s Business Service Category,

independent of the ministries or agencies performing them. The BRM describe the Malaysian

Government based on its common Business Area Domain instead of a structured/sectoral

agency-by-agency view. This approach promotes ministry/agency collaboration as it groups

ministries and agencies by their common Business Area Domain, and aligns with Malaysia

Government’s Digital Government initiatives and strategies.

The Business Area Domain is the highest level of the BRM, to represent the common business

areas that the Malaysian Government is focusing into. Each Business Area Domain is broken

down into Business Service Categories, which consists of one or more Business Service Sub-

Categories.

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The following Figure 2 shows how each level is represented in the BRM tiered hierarchy.

Figure 2: BRM Structure

Data Reference Model

The Data Reference Model (DRM) provides a framework which enables information sharing

and re-use across the Malaysian Government, by grouping the information based on its Data

Category, independent of the ministries or agencies that produce them. This approach allows

a visibility on how information can be re-use and shared in by ministries and agencies, as the

information is categorized according to each respective Business Service Category. The DRM

will serve as the underlying foundation to further enhance the DDSA initiative which Malaysian

Government has implemented.

The Data Area Domain represents the highest level in the DRM hierarchy, which corresponds

to BRM’s Business Area Domain. Each Data Area Domain is broken down into multiple Data

Category, to represent the information required by each BRM’s Business Service Category.

The lowest level which is Data Sub-Category represents a more detailed information required

by each BRM’s Business Function.

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The following Figure 3 shows how each level is represented in the DRM tiered hierarchy.

Figure 3: DRM Structure

Application Reference Model

The Application Reference Model (ARM) provides a functional framework which is a business-

driven that classifies applications based on how they are used to support the business

objectives. This model allows the identification of possibilities to consolidate multiple

applications that provides similar services to the business.

The Application Domain represents the highest level in the ARM hierarchy, which corresponds

to BRM’s Business Area Domain. Each Application Domain is broken down into multiple

Application Category, to represent the application required by each BRM’s Business Service

Category. The lowest level which is Application Sub-Category represents application services

required by each BRM’s Business Function

The following Figure 4 shows how each level is represented in the ARM tiered hierarchy.

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Figure 4: ARM Structure

Technology Reference Model

The Technology Reference Model (TRM) provides a technical framework which is a

component driven that categorizes the standards and technologies to support the delivery of

technology services and capabilities. This model provides a guidance on how each ministries

and agencies’ TRMs can be unified with the government-wide TRM by providing a foundation

to promote re-usability and standardization of technology and technology service components

from the government-wide perspective.

The alignment of Government-wide TRM and the ministries/agencies’ TRM will allow an easier

collaboration and interoperability among ministries/agencies due to a common, standardized

technology usage.

The following Figure 5 shows how each level is represented in the TRM tiered hierarchy.

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Figure 5: TRM Structure

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2. Metamodel

Introduction

The metamodel is used as a technique to structure architectural information in an ordered way

so that it can be processed to model the MyGovEA relationship and integration across various

ministries and agencies that supports consistency, completeness, and traceability.

Structure

The structure of the metamodel consist of 4 (four) layers, namely Business Layer, Data Layer,

Application Layer and Technology Layer and 2 (two) concepts of Classification and

Implementation that will be described in the following sub sections.

The following Figure 6 shows the structure of the Metamodel:

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Figure 6: Metamodel Structure

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Metamodel Concepts

The metamodel concepts of Malaysian Government Reference Architecture (MGRA) are

described using ArchiMate notations which consist of Elements and their respective

relationships to describe the Classification and Implementations across Ministries and

Agencies:

1.) Malaysia Government Reference Architecture - MGRA (Classification): provides

the concepts of the reference model implementation guidelines based on the ArchiMate

viewpoints.

2.) Ministry/Agency Context (Implementation): provides the implementation of the

viewpoints within the context of the ministries and agencies through ArchiMate

viewpoints and their respective relationships.

Metamodel Elements by Layer

There are 4 layers of metamodel elements:

1.) Business Layer: describes the common business areas that the Malaysian

Government is focusing into. Each Business Area Domain is broken down into Business

Service Categories, which consists of one or more Business Service Sub-Categories.

2.) Data Layer: describes the data hierarchy, which corresponds to BRM’s Business Area

Domain. Each Data Area Domain is broken down into multiple Data Category to

represent the information required by each BRM’s Business Service Category. The

lowest level which is Data Sub-Category represents a more detailed information

required by each BRM’s Business Function.

3.) Application Layer: describes the Application hierarchy, which corresponds to BRM’s

Business Area Domain. Each Application Domain is broken down into multiple

Application Category, to represent the application required by each BRM’s Business

Service Category. The lowest level which is Application Sub-Category represents

application services required by each BRM’s Business Function

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4.) Technology Layer: describes a guidance on how each ministries and agencies’ TRMs

can be unified with the government-wide TRM by providing a foundation to promote re-

usability and standardization of technology and technology service components from

the government-wide perspective.

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3. Business Reference Model

Introduction

The Business Reference Model (BRM) provides a framework that facilitates a functional (as

opposed to organisational) view of the Malaysian Government’s Business Service Categories.

This functional view includes the Malaysian Government’s internal operations and services for

citizens, individuals, businesses and other organisations, independent of the agencies

performing them.

While the BRM provides an improved way of thinking about government operations, it is only

a model: its true utility can only be realised when it is effectively used. The functional approach

promoted by the BRM can do little to help accomplish the goals of whole-of-government

initiatives if not incorporated into enterprise business architectures and management

processes of Malaysian Government agencies.

Structure

The structure of the BRM is a tiered hierarchy representing the business functions of the

Malaysian Government. The tiers are:

Level Component Description

Level 1 Business Area Domain

Describe the nature of the Government

functionality and activities surrounding the

operations of the Government

Level 2 Business Service

Category

Refers to the category of the services provided

by the Government, independent of the

ministries/agencies performing them

Level 3 Business Service Sub-

Category

Refers to the breakdown of the service category,

independent of the ministries/agencies

The BRM Business Area Domain separates the Malaysian Government activities into five (5)

distinct high-level categories:

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Figure 7: Business Area Domain

BRM001 Socioeconomic Sector

Services

Refers to the services that is directly provided by

the Government (independent of the ministries/

agencies performing them) to and on behalf of the

businesses (local and foreign companies)

BRM002 Social Sector Services Refers to the services that is directly provided by

the Government (independent of the ministries/

agencies performing them) to and on behalf of the

citizens

BRM003 Security Sector Services Refers to the services that is provided by the

Government to ensure that the country is safe to live

in and the nation's sovereignty remains protected

BRM004 Government Supporting

Services

Provides the legislation and policies, programmatic

and managerial foundation to support the

Government operations in the provision of

Business Area Domain

BRM001 Socioeconomic Sector Services

BRM002 Social Sector Services

BRM003 Security Sector Services

BRM004 Government Supporting

Services

BRM005 Government

Resource Management

Services

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government services to individuals, businesses and

other organisations.

BRM005 Government Resource

Management Services

Refers to the support activities that enable the

Government to operate effectively and efficiently.

BRM001 Socioeconomic Sector Services

The BRM001 Socioeconomic Sector Service Area Domain refers to the services that is directly

provided by the Government (independent of the ministries/ agencies performing them) to and

on behalf of the businesses (local and foreign companies).

Figure 8: BRM001 Socioeconomics Sector Service Area Domain

The structure of BRM001 Socioeconomic Sector Services Business Area Domain incorporates

the Business Service Category and Business Services, as shown in the table below:

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Business Area

Domain

Business Service

Category

Business Service

BRM001

Socioeconomic Sector

Services

BRM001.001 Business

and Industry Support

BRM001.001.001 Business

Registration, Permits and Licensing

BRM001.001.002 Consumer Protection

BRM001.001.003 Fair Trading

BRM001.001.004 Financial Institution

Control

BRM001.001.005 Industry

Development and Assistance

BRM001.001.006 Small/Medium

Business Development and Assistance

BRM001.002 Economic

Management

BRM001.002.001 State Funding

BRM001.002.002 Fiscal Policy

BRM001.002.003 Foreign Investment

Control

BRM001.002.004 International

Monetary Policy

BRM001.002.005 Financial Investment

BRM001.003 Trade BRM001.003.001 Export Control

BRM001.003.002 Import Control

BRM001.003.003 Intellectual Property

Protection

BRM001.003.004 International Trade

Agreement

BRM001.003.005 Trade Development

BRM001.003.006 Trade Expositions

3.3.1. BRM001.001 Business and Industry Support

BRM001.001 Business and Industry Support Business Service Category refers to the

categorization of the business services that are

1. Supporting the private sector, including small business and non-profit organisations;

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2. Supporting strategies to assist business growth and management; supporting

advocacy programs and advising on regulations surrounding business activities; and

3. Assisting businesses to comply with reporting requirements of the Malaysian

Government.

The Business Services which falls under BRM001.001 Business and Industry Support

Business Service Category are listed in the table below:

Business Service Business Service Capabilities



1. Support the registration of businesses

2. Records the details of companies and

corporations

3. Assess applications and issue business

registration information

4. Maintain records of registered businesses

5. Process registration updates and renewals

6. Issue license and permits

BRM001.001.002 Consumer

Protection

1. Safeguard the purchasers of goods and

services

2. Provide information to consumers and

business about their rights and obligations

3. Handle complaints and manage dispute

resolution procedures

BRM001.001.003 Fair Trading 1. Support and ensure the ethical conduct of

business

2. Protect consumers from excessive prices or

faulty products

3. Ensure product safety and quality, and

compliance with competition, fair trading and

consumer protection laws

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4. Promote trading practices that support

market competition

BRM001.001.004 Financial Institution

Control

1. Control banks, credit union, building

societies, moneylenders and pawn brokers

2. Advice on rules for capital adequacy

3. Monitor the activities of financial institutions

and investigate suspected breaches of

regulations

BRM001.001.005 Industry


1. Support the development of primary,

secondary and tertiary industries;

2. Advise on industry development regulations

and operating standards;

3. Provide quality assurance mechanisms;

4. Issue licenses for controlled activities;

5. Certify products and production methods;

6. Conduct assessments and inspections to

ensure compliance with standards and

policy;

7. Investigate suspected breaches of

regulations.

8. Support the growth and management of

primary, secondary and tertiary industries;

9. Identify markets or investment opportunities;

10. Encourage businesses to adopt innovative

practices, processes and products;

11. Provide advice on production methods and

business management to improve

competitiveness.

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BRM001.001.006 Small/Medium

Business Development and

Assistance

1. Support and assist businesses and

organisations in their efforts to maintain

accounts and records of their business

activities, and to satisfy business reporting

requirements of the government;

2. Review the performance or financial

management, of businesses and

organisations;

3. Provide verification for statements or claims

made in official reports;

4. Provide recommendations for improvement

in business processes and operations.

5. Support and assist commercial enterprises

of limited size or capital;

6. Provide advisory services to support the

start-up and ongoing operation of small

businesses;

7. Encourage the adoption of innovative

practices, processes and products (including

the establishment of communication

networks or resource centres).

8. Support corporate funding of organisations

and events;

9. Advise on regulations and restrictions on

products and services at events;

10. Provide information about sponsorship

applications and how to meet obligations in

relation to marketing and merchandising.

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3.3.2. BRM001.002 Economic Management

BRM001.002 Economic Management Business Service Category refers to the categorization

of services that are used in

1. Supporting the economic management of public funds and other resources;

2. Supporting appropriate strategies for raising revenue and regulating expenditure;

providing advice on investment regulations; and

3. Monitoring economic indicators and forecasting trends to enable financial planning.

The Business Services which falls under BRM001.002 Economic Management Business

Service Category are listed in the table below:


BRM001.002.001 State Funding 1. Provide financial support to State and

Federal Territory governments;

2. Conduct analysis to determine the

appropriate distribution across jurisdictions

(including general grants and specific-

purpose payments allocated.

BRM001.002.002 Fiscal Policy 1. Support the strategic management and

distribution of public money;

2. Determine overall levels of public spending

required to maintain economic stability;

3. Advise on regulations regarding public

borrowing and levels of public debt.

BRM001.002.003 Foreign Investment

Control

1. control the participation of overseas parties

in Malaysian commercial or financial

ventures;

2. Advise on regulations regarding the

ownership of Malaysian assets by

foreigners.


Monetary Policy

1. Monitor international currency markets and

identify trends;

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2. Forecast market movements;

3. Implement strategies to maintain stable

Malaysian markets.

BRM001.002.005 Financial

Investment

1. Encourage safe and legitimate investment

practices;

2. Maintain prudential oversight of financial

instruments and participants in financial

markets;

3. Advise on prudential regulations relating to

investment.

3.3.3. BRM001.003 Trade

BRM001.003 Trade Business Service Category refers to the categorization of services that

are used in

1. Supporting the purchase, sale or exchange of commodities and advising on trade

regulations;

2. Monitoring and providing advice on the balance of trade, industry protection and

subsidy schemes – includes foreign and domestic activities and liaison across

jurisdictions to support trade agreement negotiations.

The Business Services which falls under BRM001.003 Trade Business Service Category are

listed in the table below:


BRM001.003.001 Export Control 1. Control the international sale and

movement of goods from Malaysia;

2. Ensure compliance with domestic and

international protocols and guidelines;

3. Issue export permits and licences, direct

price regulation at port terminals and exit

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points (including monitoring international

trade and consulting with primary

producers, industry organisations and other

stakeholders).

BRM001. 003.002 Import Control 1. Control the international purchase and

movement of goods into Malaysia;

2. Ensure compliance with domestic and

international protocols and guidelines;

3. Advise on quotas, import licensing

arrangements and customs regulations

(including inspections and cargo

clearance).

BRM001. 003.003 Intellectual Property

Protection

1. Protect the rights of creative workers in

literary, artistic, industrial or scientific fields

(including registration of copyright, designs,

patents and trademarks and providing

advice on intellectual property regulations);

2. Protect proprietary knowledge such as

development of new plant varieties, new

inventions or commercial trade secrets.

BRM001. 003.004 International Trade

Agreements

1. Support the supply and consumption of

goods and services between countries;

2. Advise on international trade legislation,

policy and protocols;

3. Negotiate treaties to reduce international

trade restrictions and promote regional

economic links.

BRM001. 003.005 Trade Development 1. Assist local businesses to compete in

regional or international markets and win

overseas or interstate contracts (including

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attracting investment to Malaysia, liaising

with other governments and industry

partners, and providing practical assistance

such as identifying foreign investment

partners and providing grants).

BRM001. 003.006 Trade Expositions 1. Support the organisation of national and

international events to promote trade and

maximise marketing opportunities;

2. Participate in trade fairs and develop

exhibits (including activities to raise

business profiles in a specific industry or

across a range of sectors).

BRM002 Social Sector Service Area Domain

The BRM002 Social Sector Service Area Domain refers to the services that is directly provided

by the Government (independent of the ministries/ agencies performing them) to and on behalf

of the citizens.

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Figure 9: BRM002 Social Sector Service Area Domain

The structure of BRM002 Social Sector Service Area Domain incorporates the Business

Service Category and Business Services, as shown in the table below:

Business Area

Domain

Business Service

Category

Business Function

BRM002 Service

Path

BRM002.001 Civic

Infrastructure

BRM002.001.001 Civic Management

BRM002.001.002 Energy Supply

BRM002.001.003 Public Amenities

BRM002.001.004 Public Housing

BRM002.001.005 Public Land Management

BRM002.001.006 Regional Development

BRM002.001.007 Transport Network

Maintenance

BRM002.001.008 Waste Management

BRM002.001.009 Water Supply

BRM002.002

Communication

BRM002.002.001Advertising Standards

BRM002.002.002 Broadcasting

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Business Area

Domain

Business Service

Category

Business Function

BRM002.002.003 Communication

Infrastructure

BRM002.002.004 Electronic Commerce

BRM002.002.005 Publishing

BRM002.002.006 Radio Communication

BRM002.002.007 Satellite Communication

BRM002.003

Community Service

BRM002.003.001 Accommodation Services

BRM002.003.002 Community Support

BRM002.003.003 Counselling Services

BRM002.003.004 Emergency Services

BRM002.003.005 Finance Assistance

BRM002.003.006 Natural Disasters Support

BRM002.003.007 Community Development

BRM002.003.008 Transport Access Scheme

BRM002.004 Cultural

Affairs

BRM002.004.001 Arts Development

BRM002.004.002 Cultural and Arts

Accessibility

BRM002.004.003 Art Collection and

Preservation Management

BRM002.004.004 Cultural Promotion

BRM002.004.005 Cultural Awards and

Scholarship

BRM002.005

Employment

BRM002.005.001 Human Resources

Development

BRM002.005.002 Industrial Awards and

Conditions

BRM002.005.003 Labour Markets

BRM002.005.004 Workplace Environment

BRM002.006

Environment

BRM002.006.001 Built Environment

Preservation

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Business Area

Domain

Business Service

Category

Business Function

BRM002.006.002 Business and Community

Assistance

BRM002.006.003 Environment Information

Services

BRM002.006.004 Conservation

BRM002.006.005 Environment Impact

Assessment

BRM002.006.006 Historic Relic Protection

BRM002.006.007 Marine Life Protection

BRM002.006.008 Natural Heritage Protection

BRM002.006.009 Oceans Governance

BRM002.006.010 Pollutant Prevention

BRM002.007

Healthcare

BRM002.007.001 Community Health

Services

BRM002.007.002 Defences Health Services

BRM002.007.003 Health Insurance Schemes

BRM002.007.004 Health Protocols

BRM002.007.005 Hospital Services

BRM002.007.006 Medical Research

BRM002.007.007 Public Health Services

BRM002.007.008 Special Needs Services

BRM002.007.009 Veterans’' Health Services

BRM002.007.010 Epidemic Prevention and

Containment

BRM002.008

Immigration and

Citizenship

BRM002.008.001 Citizenship

BRM002.008.002 Deportation

BRM002.008.003 Detention

BRM002.008.004 Migrant Services

BRM002.008.005 Refugee Services

BRM002.008.006 Travel Authorisation

BRM002.009.001 Arts Education

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Business Area

Domain

Business Service

Category

Business Function

BRM002.009

Education and

Training

BRM002.009.002 Community Education

BRM002.009.003 Curriculum Development

BRM002.009.004 Early Childhood Education

BRM002.009.005 Military Education and

Training

BRM002.009.006 Overseas Skills

Recognition

BRM002.009.007 School Education

BRM002.009.008 Tertiary Education

BRM002.009.009 Vocational Education

BRM002.010 Sport

and Recreation

BRM002.010.001 Community Recreation

BRM002.010.002 Sport and Recreational

Facilities Management

BRM002.010.003 Sport and Fitness

Development

BRM002.010.004 Sports Drugs Control

BRM002.011 Natural

Resources

BRM002.011.001 Federal and State Land

Management

BRM002.011.002 Energy Resources

BRM002.011.003 Land Use Management

BRM002.011.004 Land Valuation

BRM002.011.005 Mineral Resources

BRM002.011.006 Pollution Emission Control

BRM002.011.007 Water Resources

BRM002.012

International Relations

BRM002.012.001 Consular Services

BRM002.012.002 Defence Liaison

BRM002.012.003 Diplomatic Missions

BRM002.012.004 International Affairs

BRM002.012.005 International Treaties

BRM002.012.006 Overseas Aid

BRM002.012.007 Overseas Promotion

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Business Area

Domain

Business Service

Category

Business Function

BRM002.012.008 Passport Services

3.4.1. BRM002.001 Civic Infrastructure

BRM002.001 Civic Infrastructure Business Service Category refers to the categorization of

services that are used in

1. Supporting the growth of towns and cities;

2. Supporting the management of sustainable urban development and maintaining

essential services; and

3. Supporting the installation of building facilities and services to meet the administrative,

social and recreational needs of local residents.

The Business Services which falls under BRM002.001 Civic Infrastructure Business Service

Category are listed in the table below:


BRM002.001.001 Civic Management 1. Support the provision of integrated support

for town planning and building projects

2. Support the coordination of building

projects and manage input from multiple

parties (including provision of architectural

and engineering services, building

approvals, and advice on building

regulations, guidelines and standards)

3. Advise on responsibilities of each parties

for projects that cross jurisdictional

boundaries

BRM002.001.002 Energy Supply 1. Support the provision of energy resources

and other utilities

2. Support the installation of infrastructure to

facilitate energy supply

3. Advise on energy supply regulations

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4. Monitor energy providers to ensure all

citizens receive an adequate level of service

to meet basic requirements

5. Encourage consumers to conserve energy

consumption

6. Support renewable energy development

BRM002.001.003 Public Amenities 1. Support the provision of essential

community amenities in a coordinated and

equitable manner

2. Support the evaluation of land use and town

planning objectives

3. Support the essential amenities

requirements of particular districts

4. Bring together related essential amenities,

according to target audience

BRM002.001.004 Public Housing 1. Support the supply and development of low

cost accommodation

2. Advise on guidelines that direct the design of

public housing

3. Evaluate the need for public housing and

setting construction targets

4. Support ongoing maintenance of public

housing

BRM002.001.005 Public Land

Management

1. Support the control and maintenance of

public buildings, facilities or land areas for

community use

2. Advice on the guidelines of the utilization of

the public land

3. Support ongoing maintenance

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4. Provide advice for planning purposes of

public land

BRM002.001.006 Regional

Development

1. Support the management of infrastructure

projects to support multiple districts, such

as education or health facilities

2. Support the extension of the facilities

beyond urban boundaries to supply

services to remote or rural areas

3. Support the installation of equipment to

enable communication

BRM002.001.007 Transport Network

Maintenance

1. Monitor the management of public transport

network

2. Monitor the development of interconnecting

services for road, rail and air transport

3. Monitor the maintenance of public car parks,

bus shelters, trains stations, footpaths and

cycle ways

BRM002.001.008 Waste

Management

1. Support the provision of garbage collection

and disposal services

2. Support the operation of waste management

centres, landfill sites, recycling depots and

sewerage facilities

3. Promote and support consumer waste

minimization

BRM002.001.009 Water Supply 1. Support the provision of the sustainable

development, operation and management of

water supply services by the providers

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3.4.2. BRM002.002 Communication

BRM002.002 Communication Business Service Category refers to the categorization of


1. Supporting the growth and management of industries that enable and facilitate the

Communication and transmission of information;

2. Supporting the provision of communications services to all citizens; and

3. Advising on regulations, standards and guidelines surrounding communications

services and technologies.

The Business Services which falls under BRM002.002 Communication Business Service



BRM002.002.001Advertising

Standards

1. Support and monitor the content and

presentation of marketing material

disseminated via any communication

medium

2. Advise on regulations related to marketing

material

3. Advise on the guidelines, standards and

compliance to avoid misleading or offensive

advertising

BRM002.002.002 Broadcasting 1. Support and monitor industries that transmit

content simultaneously to multiple recipients

(local, national and international

broadcasting)

2. Provide advice on broadcasting regulations,

guidelines and standards

3. Provide advice on the introduction of new

broadcasting technology and the impact

towards the existing Malaysian

Government’s communications policy

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4. Encourage the use of mass marketing and

content distribution strategies

5. Manage publicly owned broadcasting media

outlet and issue commercial broadcasting

licenses

6. Support the editorial and programming

independence of national broadcasters

(including liaison with arts and cultural

sector)

BRM002.002.003 Communication

Infrastructure

1. Support and monitor the provision and

management of physical communication

infrastructures on behalf of the public, in

order to enable and facilitate communication

2. Support industries that provide mechanisms

for access to government information and

knowledge, and mechanisms for the public

to communicate to the Malaysian

Government (inclusive of access for people

with special needs)

3. Advise on the availability of new

communications technology and the

implications of the technology towards the

Malaysian Government

BRM002.002.004 Electronic

Commerce

1. Support Malaysian participation in the global

information economy

2. Advice on the regulations, standards and

guidelines

3. Promote information and communications

technology for conducting business

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4. Support initiatives in electronic commerce

(including online authentication

infrastructures and guidelines)

BRM002.002.005 Publishing 1. Support industries that publish and distribute

information via print or electronic media

2. Advise on publishing regulations, standards

and guidelines

3. Monitor and ensure compliance with

copyright

4. Manage publicly owned publishing media

outlets

BRM002.002.006 Radio

Communication

1. Support the operation of wireless

communication infrastructure

2. Advise on radio communication regulations

and standards

3. Maintain and provide advice on the

regulatory framework for the radio

communication industry

4. Support market entry and enable firms to

acquire spectrum to introduce new radio

communication technologies

BRM002.002.007 Satellite

Communication

1. Support industries that relay radio and

television signals via satellites and any other

equipment located in space

2. Advise on satellite communication

regulations and standards

3. Manage Malaysian Government-owned

satellite equipment

4. Provide advice on the introduction of new

technology and its impact towards

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government policy related to satellite

communication

3.4.3. BRM002.003 Community Service

BRM002.003 Community Service Category refers to the categorization of services that are

used in

1. Supporting assistance to citizens in a particular district or those with common interests

and needs;

2. Providing welfare services and financial support; and

3. Supporting disaster and emergency assistance.

The Business Services which falls under BRM002.003 Community Service Category are listed

in the table below:


BRM002.003.001 Accommodation

Services

1. Support the provision of accommodation

and housing to defence

2. Personnel and community members in need

(including defence housing, public housing,

emergency accommodation and refuges);

3. Provide eligibility criteria for services;

4. Support the assistance to specific

community groups at risk of homelessness

(including liaison with areas responsible for

public housing construction to determine

short-term and long-term community

housing needs).

BRM002.003.002 Community

Support

1. Support family units by providing assistance

surrounding adoption, aged care, child care,

child and youth support, defence community

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support, family reunions and veterans

support;

2. Support targeted services and programs to

foster relationships and develop community

self-reliance (including cooperation with

other jurisdictions and non-government

organisations).

BRM002.003.003 Counselling

Services

1. Support the provision of group therapy or

psychological advice to individuals, families

and community groups;

2. Support the treatment of drug addiction,

emotional or behavioural problems

(including assistance to people who have

been ordered through the courts to

undertake counselling).

BRM002.003.004 Emergency

Services

1. Support the provision of urgent assistance in

times of crisis or unforeseen circumstances

(including ambulance and firefighting

services, emergency funding, and

organisational and logistical support from

the defence forces);

2. Advise on equipment standards and

regulations regarding the use of volunteers;

3. Coordinate government and community-

based services within a region in times of

emergency (including coordinating land-

based search and rescue operations outside

urban areas).

BRM002.003.005 Finance Assistance 1. Support the provision of monetary support to

individuals in the community in need;

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2. Provide eligibility criteria and appropriate

delivery mechanisms for providing financial

assistance;

3. Advise on eligibility criteria and entitlements;

4. Assess eligibility for entitlements and

making payments (including ongoing and

one-off payments, rebates and subsidies).

BRM002.003.006 Natural Disasters

Support

1. Support the provision of urgent assistance

during emergencies caused by the elements

– such as floods, droughts, earthquakes,

cyclones, storms or major bushfires

(including disaster recovery and disaster

relief assistance);

2. monitor conditions to anticipate the

likelihood and effects of natural disasters;

3. Coordinate government and community-

based services and advice on regulations

regarding the use of volunteers (including

liaison with defence forces that supplement

civil community assistance by providing

organisational and logistical support).


Development

1. Support outback and country communities

through targeted services and programs to

develop self-reliance;

2. Support the establishment of social

networks and activities;

3. Provide support for community-based or

volunteer organisations (including activities

to improve rural access to government

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services and liaising with local business to

support community projects).

BRM002.003.008 Transport Access

Scheme

1. Ensure public transport facilities are readily

available to all sectors of the community;

2. Support the provision of transport services to

those in need;

3. Support the assistance of specific

community groups;

4. Provide eligibility criteria for concessions

(including liaison with areas responsible for

public transport construction to determine

short-term and long-term community

transport needs).

3.4.4. BRM002.004 Cultural Affairs

BRM002.004 Cultural Affairs Service Category refers to the categorization of services that are

used in

1. Supporting the arts and cultural organisations such as museums, libraries and

galleries;

2. Supporting the development and management of cultural collections and

artefacts;

3. Stimulating growth in cultural industries; and

4. Sponsoring activities and events to celebrate the diversity of Malaysian heritage

and culture.

The Business Services which falls under BRM002.004 Cultural Affairs Service Category are



BRM002.004.001 Arts Development 1. Provide support for the production of skilled

performance or craft;

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2. Support the promotion of the arts, and

encouraging participation from across the

community;

3. Assist the growth of artistic companies

through business advice and planning

(including support for work spaces and

liaison with education and exhibition

facilities).

BRM002.004.002 Cultural and Arts

Accessibility

1. Support and assist the location and use of

items held by cultural institutions;

2. Support access procedures to meet

legislative requirements;

3. Provide advice about opening hours and

membership or registration requirements

(including provision of online information to

support remote access).

BRM002.004.003 Arts Collection and


1. Support the acquisition, storage and

preservation of cultural material and

artefacts;

2. Advise on standards and guidelines for

collection management procedures to

ensure the safety of fragile or highly valuable

items (including liaison with other institutions

about the management of cultural

materials).

BRM002.004.004 Cultural Promotion 1. Support strategies to raise the profiles of

cultural institutions and their holdings;

2. Coordinate programs of events and

publications;

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3. Advise on guidelines to support exhibitions

and marketing campaigns.

BRM002.004.005 Cultural Awards

and Scholarships

1. Support the provision of prizes for

achievement in artistic, literary or heritage-

related activities;

2. Support cultural-sector students of high

merit (including promotional activities,

assessing applications and managing

payments).

3.4.5. BRM002.005 Employment

BRM002.005 Employment Service Category refers to the categorization of services that are

used in

1. Supporting employment growth and working environments;

2. Supporting strategies to improve workplace relations, productivity and

performance; and

3. Supporting labour market stability and growth.

The Business Services which falls under BRM002.005 Employment Service Category are



BRM002.005.001 Human Resources

Development

1. Provide support for staff development and

management;

2. Provide career planning advice, professional

development and training;

3. Conduct research into recruitment, retention

and organisational demographics to support

long-term planning for human resources

development.

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BRM002.005.002 Industrial Awards

and Conditions

1. Support the establishment and use of

industrial awards and conditions;

2. Issue awards with regard to rates of pay and

working conditions;

3. Advise on regulations regarding the conduct

of employers and employees across a

particular industry or occupation;

4. Hear disputes and offer independent

arbitration services.

BRM002.005.003 Labour Markets 1. Support the growth and stability of labour

markets (including initiatives to increase

employment among individuals in target

groups or across specific industries);

2. Provide mechanisms for managing and

disseminating job vacancy data;

3. Issue licenses to organisations or individuals

who provide employment services.

BRM002.005.004 Workplace

Environment

1. Support the establishment and use of

workplace agreements (including enterprise

codes of practice);

2. Certify agreements with regard to rates of

pay and working conditions;

3. Advise on regulations regarding the conduct


particular organisation, or between an

employer and an individual employee.

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3.4.6. BRM002.006 Environment

BRM002.006 Environment Service Category refers to the categorization of services that are

used in

1. Supporting the management of the surrounding natural and built environments;

2. Balancing competing requirements to generate long term sustainable benefits

for industry, tourism and the community; and

3. Protecting elements of the natural and built environment that are of special

significance, which includes the conservation of the national estate and world

heritage concerns.

The Business Services which falls under BRM002.006 Environment Service Category are



BRM002.006.001 Built Environment

Preservation

1. Support the protection of structures of

particular historic, scientific or social

significance;

2. Advise on standards for maintaining and

preserving elements of the built

environment;

3. Support joint projects with business or the

community.

BRM002.006.002 Business and

Community Assistance

1. Assist communities and industry to face

climate and environmental challenges

(including information and assistance for

adapting to, and effectively responding to

climate change, and innovating to mitigate

climate change impacts).

BRM002.006.003 Environment

Information Services

1. Provide climatic advice, information on

prevailing conditions and weather forecasts;

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2. Issue alerts for severe weather (including

drought monitoring and updates on seasonal

climate variability).

BRM002.006.004 Conservation 1. Support the maintenance of land-based

areas of the natural environment that are

culturally or scientifically significant in their

native state;

2. Support the conservation of plant or animal

life in a land-based region to protect and

sustain ecosystems;

3. Promote community awareness and

participation in conservation activities.

BRM002.006.005 Environment

Impact Assessment

1. Evaluate the effects of industry, tourism or

community use on the natural and built

environments;

2. Conduct inspections of premises, equipment

or operations;

3. Provide advice on proposed infrastructure

projects, commercial or residential

developments (including emergency

assessments following industrial accidents

or natural disasters).

BRM002.006.006 Historic Relic

Protection

1. Support the protection of built artefacts of

particular heritage, scientific or social

significance;


preserving historic relics;

3. Support joint projects with business or the

community.

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BRM002.006.007 Marine Life

Protection

1. Support the maintenance of sea-based

areas of the natural environment that are

culturally or scientifically significant in their

native state;

2. Support the conservation of plant or animal

life in a marine region, to protect and sustain

ecosystems;

3. Promote community awareness and

participation in conservation activities.

BRM002.006.008 Natural Heritage

Protection

1. support the management and conservation

of elements of the biological environment

that have particular historic, scientific or

social significance;


preserving natural heritage areas, such as

access and development restrictions or

regeneration requirements.

BRM002.006.009 Oceans

Governance

1. Support the management and protection of

marine environments;

2. Support the sustainable development of

ocean resources;

3. Conduct negotiations across jurisdictions to

ascertain authority over particular ocean

regions.

BRM002.006.010 Pollutant

Prevention

1. Support initiatives to reduce contamination

of the air, water and land by emissions and

waste;

2. Advise on standards around pollutant

prevention;

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3. Support initiatives to counteract the effects

of pollutants if accidents occur;

4. Raise awareness and support community

activities to change common practice;

5. Promote environmentally friendly

alternatives.

3.4.7. BRM002.007 Health Care

BRM002.007 Health Care Service Category refers to the categorization of services that are

used in

1. Supporting the prevention, diagnosis and treatment of disease or injury;

2. Supporting the provision of health care services and medical research;

3. Supporting regulatory schemes for health care products and pharmaceuticals;

and

4. Controlling the registration and conduct of health practitioners.

The Business Services which falls under BRM002.007 Health Care Service Category are listed

in the table below:


BRM002.007.001 Community Health

Services

1. Support the protection of the physical and

mental wellbeing of community members in

a particular district;

2. Support the provision of direct assistance to

individuals or groups and address the needs

of the local community;

3. Monitor community health services to

ensure adequate levels of care.

BRM002.007.002 Defences Health

Services


mental wellbeing of Defence personnel and

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their families (including health services for

defence service personnel serving

overseas).

BRM002.007.003 Health Insurance

Schemes

1. Support the provision of financial guarantees

against risk of disease or injury;

2. Support the operation of universal health

insurance schemes;

3. Allow subsidised medical treatment within

the public health system.

BRM002.007.004 Health Protocols 1. Support activities that are fundamental to the

promotion of health and prevention of

disease and the consistency of health

procedures across jurisdictions;

2. Advise on health regulations, standards and

guidelines (including drugs and poisons

control and food hygiene);

3. Control the registration and conduct of

health care providers.

BRM002.007.005 Hospital Services 1. Support the provision of hospital services

and health care through institutions offering

a wide range of treatments and services

(including liaison across jurisdictions to

coordinate services and operations).

BRM002.007.006 Medical Research 1. Support the scientific investigation of human

health and disease;

2. Advise on medical research regulations and

standards for ethical conduct;

3. Support the availability of medical

equipment or research services;

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4. Advise on criteria for the allocation of

funding to medical research.

BRM002.007.007 Public Health

Services


mental wellbeing of all people at a broad

level;

2. Support the understanding and control of the

determinants of disease;

3. Reduce public exposure to risks

encountered as part of lifestyle or the

environment.

BRM002.007.008 Special Needs

Services


mental wellbeing of people with particular

requirements;

2. Assist target groups with special health care

needs (including advisory and support

services for individuals with a particular

medical condition).

BRM002.007.009 Veterans’ Health

Services


mental wellbeing of returned defence

service personnel and their families;

2. Address the specific health care needs of

veterans;

3. Provide eligibility criteria for access to health

services.

BRM002.007.010 Epidemic

Prevention and Containment

1. Collaborate with other countries regarding

epidemic information

2. Provide epidemic prevention and

containment actions during epidemic

outbreak.

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3.4.8. BRM002.008 Immigration and Citizenship

BRM002.008 Immigration and Citizenship Service Category refers to the categorization of


1. Assisting people wishing to enter Malaysia on a permanent or temporary basis;

2. Providing and advising on entry or deportation requirements for migrants and

visitors. It includes strategies for the management of illegal immigrants.

The Business Services which falls under BRM002.008 Immigration and Citizenship Service



BRM002.008.001 Citizenship 1. Support Malaysian nationality (including the

rights and obligations of citizens);

2. Define the legal status of Malaysian citizens

and the management of citizenship when

people migrate;

3. Provide criteria for the naturalisation of

immigrants;

4. Promote the value of Malaysian citizenship.

BRM002.008.002 Deportation 1. Remove foreign nationals whose presence

in Malaysia is unlawful or poses an

unacceptable level of threat to the

community;

2. Arrange the deportation of non-citizens who

have committed serious crimes and those

whose visas have expired (including the

exclusion of unauthorised arrivals who are

not refugees).

BRM002.008.003 Detention 1. Provide custodial schemes for people who

have or who are suspected to have entered

Malaysia illegally, those refused entry at

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international airports and seaports, and

those whose visas are cancelled or expired;

2. Manage facilities for the detention of illegal

or suspected illegal immigrants;

3. Provide food and amenities, medical care,

recreation, social support and education.

BRM002.008.004 Migrant Services 1. Provide information and support to foreign

nationals who intend to settle in Malaysia;

2. Evaluate the needs of migrants;

3. Provide advice before embarkation and

upon arrival (including liaison with

community groups and across jurisdictions

to ensure appropriate support).

BRM002.008.005 Refugee Services 1. Provide assistance to asylum seekers and

victims of human rights violations;

2. Assess applications for refugee status;

3. Arrange health checks, counselling,

community support and special services as

required (including liaison with community

groups and across jurisdictions to ensure

appropriate support.).

BRM002.008.006 Travel Authorisation 1. Support the entry and presence of non-

citizens or foreign nationals in Malaysia;

2. Provide advice on travel regulations and

eligibility criteria, visa classes and entry

conditions;

3. Provide on-arrival immigration clearance

through the passenger entry control system.

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3.4.9. BRM002.009 Education and Training

BRM002.009 Education and Training Service Category refers to the categorization of services

that are used in

1. Supporting the provision of skills and knowledge to citizens;

2. Supporting strategies to make education available to the broadest possible

cross-section of the community;

3. Supporting schools, universities, colleges, academies or community groups that

provide education and training; and

4. Supporting the development and management of educational institutions.

The Business Services which falls under BRM002.009 Education and Training Service



BRM002.009.001 Arts Education 1. Support the provision of training and

facilities to support the production of skilled


2. Manage specialised institutions or schemes

to foster artistic talent at individual or

community level (including the provision of

scholarships and study grants).


Education

1. support the provision of training designed to

assist target groups of citizens;

2. Initiate joint ventures with not-for-profit

groups and local businesses.

3. Community education is usually offered

outside formal institutional structures

(including first aid and fire safety training).

BRM002.009.003 Curriculum

Development

1. Outline study programs for any education

sector;

2. Outline the courses and units to be

completed (including liaison across

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jurisdictions to support consistency across

education authorities).

BRM002.009.004 Early Childhood

Education

1. Foster the development of young children,

usually under the age of five years;

2. Advise on standards and guidelines to

support teachers (including determining

enrolment criteria).

BRM002.009.005 Military Education

and Training

1. Instruct and exercise defence recruits

(including training for military personnel,

officers, cadets and army reserves);

2. Manage specialised institutions or facilities

to provide suitable training for active

personnel;

3. Initiate joint ventures to provide tertiary level

education or residential schools for service

personnel.

BRM002.009.006 Overseas Skills

Recognition

1. Endorse or accredit educational

qualifications obtained outside Malaysia;

2. Recognise Malaysians who have studied

overseas or migrants wishing to apply their

qualifications in Malaysia (including

processing applications, managing

examinations and advising on conditions on

the right to apply qualifications in certain

fields).

BRM002.009.007 School Education 1. Support the provision of instruction to

children to impart knowledge and develop

skills;

2. Provide public school education for children

in Year 1 to Form 6 (including assistance for

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children with special needs or behavioural

issues);

3. Advise on regulations regarding non-

government schools;

4. Support the management of school facilities;


support teachers (including the provision of

scholarships and study grants);

6. Assist children’s travel to and from school;

7. Advise on regulations around school

transport services.

BRM002.009.008 Tertiary Education 1. Support the provision of instruction beyond

secondary school education to impart

knowledge and develop skills;

2. Advise on entry requirements;

3. Manage tertiary education institutions and

facilities;


support lecturers (including the provision of


BRM002.009.009 Vocational

Education

1. Support the provision of training and further

education for work related disciplines

(including apprenticeships, traineeships,

workplace and on-the-job training);


support the operation of vocational

education programs;

3. Initiate joint ventures with industry, schools

and tertiary institutions to make use of

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facilities (including the provision of


3.4.10. BRM002.010 Sports and Recreation

BRM002.010 Sports and Recreation Service Category refers to the categorization of services

that are used in

1. Supporting, promoting and encouraging community participation in organised

games or leisure activities; and

2. Advising on regulations regarding sport and recreation.

The Business Services which falls under BRM002.010 Sports and Recreation Service




Recreation

1. Encourage public fitness and physical

activity across the community;

2. Support the provision of organised activities

to members of the public;

3. Hold events for exercise, relaxation and

enjoyment;

4. Support specific groups, such as school

children or senior citizens (including

activities provided across public facilities

such as swimming pools, libraries,

community halls, sports centres, arts and

cultural centres);

5. Support groups and individuals who offer

their time and labour to the community free

of charge, and community-based and non-

profit organisations that promote friendship

and recreation.

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BRM002.010.002 Sports and

Recreational Facilities Development

1. Support recreational and camping activities;


provision of sites where caravans, tents and

other temporary dwellings may be erected;

3. Certify the safety of campsite facilities and

the hygiene of amenities;

4. Provide advice to operators on

administration, emergency procedures and

insurance (including public information

services such as the production of maps and

promotional literature.)

5. Support the provision of access to areas of

public land set aside for sport and

recreational activities;

6. Manage bookings, programs and payments;

7. Control access and issue permits for the use

of parks and reserves;

8. Supervise the allocation of sponsorships

and corporate memberships;

9. Ensure the availability of staff such as

referees or umpires.

BRM002.010.003 Sports and Fitness

Development

1. Support the growth of competitive sports and

associated industries;

2. Encourage increased participation and

funding for sports and fitness programs

(including organising, promoting and

managing major sporting events, and

providing funding through athletic

scholarships, fundraising, donations and

sporting grants);

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3. Provide training institutions and facilities for

elite athletes.

BRM002.010.004 Sports Drugs

Control

1. Support the reduction of the supply and use

of banned or performance-enhancing

substances;

2. Provide criteria to determine whether a

substance is illegal and investigating

breaches;

3. Improve accountability in the prescription of

sports drugs;

4. Support research into doping detection

tests;

5. Collaborate with scientists and sporting

bodies to share information and research.

3.4.11. BRM002.011 Natural Resources

BRM002.011 Natural Resources Service Category refers to the categorization of services that

are used in

1. Supporting the sustainable use and management of energy, mineral, land and

water supplies;

2. Evaluating resource consumption and exploitation practices; and

3. Advising on related regulations and supporting industries that realise the

economic potential of resources.

The Business Services which falls under BRM002.011 Natural Resources Service Category

are listed in the table below:


BRM002.011.001 Federal and State

Land Management

1. Manage tenure of government property;

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2. Support the sale, purchase, resumption,

lease, license or transfer of federal and state

land;

3. Provide sustainable property services to

government agencies such as those

associated with national parks and

government housing.

BRM002.011.002 Energy Resources 1. Support the use of energy resources;

2. Apply legislation relating to fossil fuels,

renewable and other energy industries;

3. Provide advice on energy market reform,

research and development, and

environmental assessments.

BRM002.011.003 Land Use

Management

1. Support the effective management and

allocation of land resources;

2. Promote strategies for integrated land use

and balancing competing interests;

3. Provide advice on rural and urban

developments;

4. Conduct surveys and demographic analysis;

5. Forecast needs for infrastructure and

facilities;

6. Identify heritage and significant areas.

BRM002.011.004 Land Valuation 1. Support the assessment of land resources to

estimate their material worth for rating and

taxation purposes;

2. Provide advice on the unimproved value of

land or in acquisition compensation disputes

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BRM002.011.005 Mineral Resources 1. Support the management of mineral

resources and the economic development of

related industries;

2. Apply legislation relating to mining and

mineral processing;

3. Negotiate partnership programs with the

traditional owners of mineral-rich lands.

BRM002.011.006 Pollution Emission

Control

1. Support the control of pollutant emissions;

2. Advise on and monitor compliance with

standards for the discharge of industrial

contaminants and waste;

3. Advise on regulations regarding industry

practices through waste minimisation

strategies and pollutant inventories

(including assessment, inspections and

providing emissions information to the

community).

BRM002.011.007 Water Resources 1. Support water industry partnerships and

cooperative approaches to the management

and use of water;

2. Apply legislation relating to waterways and

water resources, including rivers,

groundwater, wetlands and urban water;


exploitation of water resources to ensure

sustainable quality and availability for

household, industrial and agricultural use.

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3.4.12. BRM002.012 International Relation

BRM002.012 International Relation Service Category refers to the categorization of services

that are used in

1. Building and maintaining relationships with other countries and international

organisations; and

2. Protecting and advancing national interests; and contributing to international

security, economic development, the environment, democratic principles and

human rights through aid programs, treaties and diplomatic services.

The Business Services which falls under BRM002.012 International Relation Service Category



BRM002.012.001 Consular Services 1. Establish and maintain Malaysian

Government representation overseas, such

as high commissions, embassies or

consulates;

2. Protect the interests of Malaysian citizens

travelling or living overseas;

3. Provide country-specific trade or travel

advice, and direct assistance where

necessary (including services to Malaysians

who are hospitalised or imprisoned in other

countries);

4. Advise the families of Malaysians who are

missing and coordinating evacuations from

high-risk areas.

BRM002.012.002 Defence Liaison 1. Co-operate with other countries to ensure

Malaysia’s ability to resist foreign aggression

or attack (including defence attaches,

international defence cooperation,

personnel exchanges between defence

forces);

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2. Provide military advice to senior government

representatives;

3. Provide defence and strategic advice;

4. Negotiate agreements for the deployment of

defence resources;

5. Participate in joint exercises and

development programs.

BRM002.012.003 Diplomatic

Missions

1. Provide services to representatives of

foreign governments or international

organisations;

2. Assist representatives to establish and

maintain diplomatic missions, such as high

commissions, embassies or consulates

(including advice on protocol guidelines and

consular responsibilities for countries

without diplomatic representation in

Malaysia).

BRM002.012.004 International Affairs 1. Represent the Malaysian governments and

provide diplomatic advice overseas;

2. Conduct consultations with foreign

governments and international

organisations to maintain relationships and

protect national interests.


Treaties

1. Negotiate a formal agreement or convention

between Malaysia and one or more other

countries;

2. Form a bilateral partnership or a multilateral

alliance which is binding under international

law;

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3. Amend an existing treaty or withdrawing

from a treaty (including consultation with

stakeholders, the development of

declarations that may contribute to the

development or interpretation of treaties);

4. Monitor treaty, convention or agreement

conditions.

BRM002.012.006 Overseas Aid 1. Assist developing countries to reduce

poverty, promote sustainable economic

growth and recover from conflict or disasters

(including development assistance and

overseas student scholarships);

2. Work in partnership with other governments,

businesses, nongovernment organisations

and international agencies;

3. Foster links between the Malaysian

community and the people of developing

countries (including contributions to

multilateral development banks and direct

assistance packages).

BRM002.012.007 Overseas

Promotion

1. Undertake liaison activities to raise

Malaysia’s international profile;

2. Support cultural exchange programs;

3. Advocate the benefits of international

business;

4. Establish corporate networks and reciprocal

visitor programs (including identifying and

negotiating opportunities to promote

Malaysia overseas, such as participating in

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international expositions, hosting major

sporting events or cultural festivals).

BRM002.012.008 Passport Services 1. Issue passports and travel documents to

Malaysian citizens in Malaysia and

overseas;

2. Manage applications and renewals, provide

advice and liaise with outlets that provide

lodgement services.

BRM003 Security Sector Service Area Domain

The BRM003 Security Sector Service Area Domain refers to the services that is provided by

the Government to ensure that the country is safe to live in and the nation's sovereignty

remains protected.

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Figure 10: BRM003 Security Sector Service Area Domain

The structure of BRM003 Security Sector Service Area Domain incorporates the Business

Service Category and Business Services, as shown in the table below:

Business Area

Domain

Business Service

Category

Business Function

BRM003 Security

Sector Service

Business Area

Domain

BRM003.001 Defence BRM003.001.001 Malaysia Defence

Force

BRM003.001.002 Civilian Event

Protective Support

BRM003.001.003 Emergency Protective

Support

BRM003.001.004 Humanitarian Protective

Support

BRM003.001.005 Peacekeeping

Protective Support

BRM003.002 Justice BRM003.002.001 Administrative Law

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Business Area

Domain

Business Service

Category

Business Function

BRM003.002.002 Associations and

Corporate Law

BRM003.002.003 Civil Law

BRM003.002.004 Commissions of Inquiry

BRM003.002.005 Coronial Law

BRM003.002.006 Court Reporting

BRM003.002.007 Criminal Law

BRM003.002.008 Human Rights

Obligations

BRM003.002.009 Juvenile Justice

BRM003.002.010 Legal Aid Services

BRM003.002.011 Local Laws and

Ordinances

BRM003.002.012 Military Law

BRM003.002.013 Shariah Law

BRM003.002.014 Privacy Protection

BRM003.002.015 Prosecution Services

BRM003.003 Security BRM003.003.001 Corrective Services

BRM003.003.002 External Security

BRM003.003.003 Information Security

BRM003.003.004 Intelligence

BRM003.003.005 Law Enforcement

BRM003.003.006 National Security

3.5.1. BRM003.001 Defence

BRM003.001 Defence Service Category refers to the categorization of services that are used

in

1. Supporting the defence and protection of the nation, region and allies;

2. Ensuring the safety of Malaysia by building, maintaining and deploying military

resources; and

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3. Providing protective support by defence service personnel at major civilian

events, emergency operations, humanitarian operations and peacekeeping

efforts.

The Business Services which falls under BRM003.001 Defence Service Category are listed in

the table below:


BRM003.001.001 Malaysia Defence

Force

1. Support the national and cross-jurisdictional

defence and protection of the Malaysian

people through the Malaysia Defence Force;

2. Protect Malaysia’s borders and ensuring

Malaysia's ability to resist foreign aggression

or attack;

3. Provide defence support for the security and

protection of Malaysia’s region and allies

through the deployment of military

resources.

BRM003.001.002 Civilian Event

Protective Support

1. Provide defence services support for the

protection of civilians and participants at

major civilian ceremonial, civic and sporting

events (including counter-terrorism support).

BRM003.001.003 Emergency

Protective Support


protection of civilians during cross-

jurisdictional operations dealing with large-

scale crises and unforeseen circumstances

(including domestic and overseas

emergencies).

BRM003.001.004 Humanitarian

Protective Support


protection of civilians during humanitarian

disasters and adversities (including

protection for victims of domestic and

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overseas natural disasters and

catastrophes, war activities or terrorist

attacks, and operations involving

interventional initiatives against adverse

living conditions of civilians).

BRM003.001.005 Peacekeeping

Protective Support

1. support international peacekeeping efforts to

protect the civilians of Malaysia’s allies and

other countries within the Malaysian region;

2. assist efforts to restore peace and stability in

war-torn countries;

3. support and assist with the protection of

civilians involved in rehabilitation and

reconstruction efforts in war-torn countries.

3.5.2. BRM003.002 Justice

BRM003.002 Justice Service Category refers to the categorization of services that are used

in

1. Providing, interpreting and applying legislation, regulations or by-laws;

2. Providing advice on regulations regarding the conduct of individuals, business

and government to conform to agreed rules and principles; and

3. Supporting the operation of the justice system.

The Business Services which falls under BRM003.002 Justice Service Category are listed in

the table below:


BRM003.002.001 Administrative Law 1. Apply the body of law that relates to the

executive functions of government;

2. Establish the relationship between the

government and the citizens of its

jurisdiction;

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3. Advise on regulations regarding the powers,

duties and organisation of public

administration authorities.

BRM003.002.002 Associations and

Corporate Law

1. Apply the body of law that relates to

companies or other organisations that have

a distinct legal identity from that of their

members;


formation, governance and dissolution of

such organisations and the limits of their

powers or liability.

BRM003.002.003 Civil Law 1. Apply the body of law that relates to social

behaviour and the ordinary private matters

of individuals;

2. Establish and advise on property rights;

3. Determine legal relationships and

responsibilities.

BRM003.002.004 Commissions of

Inquiry

1. Investigate a special matter or designated

subject;

2. Conduct inquiries;

3. Hear evidence;

4. Receive submissions and report findings

(including Royal Commissions and other

bodies charged with similar duties).

BRM003.002.005 Coronial Law 1. Apply the body of law that supports inquests

into any death clearly not due to natural

causes;

2. Undertake investigations on behalf of the

coroner into the manner and cause of

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examinable deaths, or fires and explosions

which damage property.

BRM003.002.006 Court Reporting 1. Capture and make accessible a record of

what is said in a court or other judicial

decision-making body (including recording

and publishing a statement of facts,

arguments and judgements of a proceeding

in the form of a transcript).

BRM003.002.007 Criminal Law 1. Apply the body of law that governs actions

punishable by the state;

2. Provide and advise on rules of statute and

common law to define criminal behaviour,

specific penalties and the conduct of legal

proceedings.

BRM003.002.008 Human Rights

Obligations

1. Ensure the freedoms to which all people are

entitled are upheld;

2. Advise on and monitor principles which may

be constitutionally entrenched and

guaranteed, recognised at common law, or

declared by an international legal instrument

(including investigations into breaches and

promotion of human rights obligations and

principles).

BRM003.002.009 Juvenile Justice 1. Conduct special courts for the trial of

children and young persons under a

statutory age;

2. Support diversionary programs as an

alternative to sentencing, opportunities for

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restorative justice and reintegration into the

community.

BRM003.002.010 Legal Aid Services 1. Provide financial assistance for the purpose

of legal proceedings in courts;

2. Facilitate access to legal advice and

services according to an income-based

scale.

BRM003.002.011 Local Laws and

Ordinances

1. Apply legal processes at town or district

level;

2. Advise on public regulations and conducting

courts with limited civil or criminal jurisdiction

(including management of permits, rates and

registration of domestic or native animals).

BRM003.002.012 Military Law 1. Apply the body of law that relates to the

discipline, trial and punishment of defence

personnel;

2. Establish military courts and conducting

hearings to determine whether a command

is lawful or if service personnel have met

their obligations;

3. Advise on and apply regulations regarding

the treatment of prisoners of war and

captured civilians in times of war.

BRM003.002.013 Shariah Law 1. Conduct special courts for the trial of

Shariah cases;

2. Provide consultation and advise on Shariah

rules and regulations.

BRM003.002.014 Privacy Protection 1. Protect an individual's rights to the

confidentiality of their personal information;

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2. Advise on information privacy laws and

privacy principles for individuals, businesses

and organisations;

3. Monitor compliance with legislation and

guidelines (including investigating breaches

of privacy and evaluating new technology for

potential risks to individual privacy).

BRM003.002.015 Prosecution

Services

1. Bring individuals or organisations to trial for

criminal offences;

2. To carry on of legal proceedings against a

party in the interests of the public.

3.5.3. BRM003.003 Security

BRM003.003 Security Service Category refers to the categorization of services that are used

in

1. Maintaining the safety of Malaysia at all levels of society;

2. Guarding against internal or external threats to peace and stability;

3. Supporting law enforcement, community protection and corrective services; and

4. Coordinating intelligence gathering and international security activities.

The Business Services which falls under BRM003.003 Security Service Category are listed in

the table below:


BRM003.003.001 Corrective Services 1. Support the punishment of individuals who

have been convicted of an offence;

2. Advise on standards and guidelines for

correctional facilities and staff;

3. Manage probation and parole activities

(including support for inmates' families).

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BRM003.003.002 External Security 1. Protect Malaysia’s international security

interests;

2. Maintain peace in external territories and

the region;

3. Evaluate risks to Malaysian citizens,

territories and property overseas (including

liaison with international security and law

enforcement bodies).

BRM003.003.003 Information Security 1. Protect government-held data and

information, government networks, and

information systems and procedures

(including data and information on private

individuals, businesses and organisations);

2. Advise on protection guidelines and

standards;

3. Advise on research into cryptology and the

development of codes;

4. Monitor compliance with government

security policy;

5. Provide advice and tools to assist

businesses and organisations to assess and

improve their information systems.

BRM003.003.004 Intelligence 1. Support the collection of information by

covert means, to protect Malaysia from

threats to national security;

2. Conduct surveillance operations and

investigating the use of technology to

facilitate intelligence gathering (including

foreign intelligence gathering in relation to

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strategic, political, economic or scientific

activities).

BRM003.003.005 Law Enforcement 1. Reduce violence and the use of illicit

substances;

2. Improve public safety and reduce repeat

offences;

3. Advise on rules and regulations that govern

the actions of citizens;

4. Coordinate the services of law enforcement

agencies across jurisdictions (including

activities to address 'white-collar' and

corporate crime).

BRM003.003.006 National Security 1. Protect the Malaysian peace;

2. Identify and apprehend individuals who may

pose a threat to national security;

3. Review the powers of the security and

intelligence services.

BRM004 Government Supporting Service Area Domain

The BRM004 Government Supporting Service Area Domain provides the legislation and

policies, programmatic and managerial foundation to support the Government operations in

the provision of government services to individuals, businesses and other organisations.

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Figure 11: BRM004 Government Supporting Service Area Domain

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The structure of BRM004 Government Supporting Service Area Domain incorporates the

Business Service Category and Business Services, as shown in the table below:

Business

Area Domain

Business Service Category Business Function

BRM004

Government

Supporting

Service

Business Area

Domain

BRM004.001 Information and

Knowledge Exchange

BRM004.001.001 Information and

Knowledge Exchange

BRM004.001.002 Analysis and

Reporting

BRM004.001.003 Discussion Forums

BRM004.001.004 Guidance

Dissemination


Knowledge Dissemination

BRM004.001.006 Knowledge

Presentation

BRM004.001.007 Research and

Development

BRM004.001.008 Information from

Citizens

BRM004.002 Statistical Service BRM004.002.001 Census

BRM004.002.002 Statistical

Compilation and Analysis

BRM004.002.003 Statistical Standards

BRM004.002.004 Statistics

Coordination


Dissemination

BRM004.003 Governance BRM004.003.001 Civic Events

BRM004.003.002 Constitutional

Matters

BRM004.003.003 Electoral Matters

BRM004.003.004 Assessment,

Honours and Awards Programs

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Business

Area Domain


BRM004.003.005 Intergovernmental

Relations

BRM004.003.006 Legislative Drafting

BRM004.003.007 Official Protocol

BRM004.003.008 Parliamentary

Chamber Support


Committee and Member Support

BRM004.003.010 Public Administration

BRM004.003.011 Regulation

Development

BRM004.004 Planning and

Budgeting

BRM004.004.001 Budget Delivery

BRM004.004.002 Budget Formulation


Improvement

BRM004.004.004 Architecture

BRM004.004.005 legal Advice

BRM004.004.006 Outcomes and

Outputs

BRM004.004.007 Procurement

Planning

BRM004.004.008 Strategic Planning

BRM004.004.009 Workforce Planning

BRM004.005 Public Affairs BRM004.005.001 Customer Service

BRM004.005.002 Government

Campaigns

BRM004.005.003 Government Media

BRM004.005.004 Public Consultation

BRM004.005.005 Public Relations

BRM004.006 Revenue

Collection

BRM004.006.001 Agency Asset Sales

BRM004.006.002 Debt Collection

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Business

Area Domain


BRM004.006.003 Government Assets

Sales

BRM004.006.004 Sales of Goods and

Services

BRM004.006.005 Tax Collection

BRM004.006.006 User Fee Collection

3.6.1. BRM004.001 Information and Knowledge Exchange

BRM004.001 Information and Knowledge Exchange Service Category refers to the

categorization of services that are used in supporting avenues through which the government

exchanges information and explicit knowledge with individuals, businesses and organisations

within the community – this includes research and development, the creation of explicit

knowledge, advice, reporting and the dissemination of information and regulatory guidance.

The Business Services which falls under BRM004.001 Information and Knowledge Exchange

Service Category are listed in the table below:



Knowledge Exchange

1. Provide advice, guidance and consultative

services to support the implementation of a

specific service for citizens;

2. Transfer knowledge and experience to

citizens through advice, information and

guidance.

BRM004.001.002 Analysis and

Reporting

1. Perform analysis on sets of information and

reporting on the results.

BRM004.001.003 Discussion Forums 1. Provide public forums to promote, facilitate

and enable the transfer and exchange of

information and knowledge through

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discussion (including organised and

facilitated public gatherings and meetings,

and electronic / online forums).

BRM004.001.004 Guidance

Dissemination

1. Publish or broadcast guidelines to assist in

the interpretation and implementation of

regulations.



1. Publish or broadcast government

information – this addresses those instances

where the primary method used in providing

a service is through the publishing or

broadcasting of information.

2. It is not intended to address circumstances

where the publication of information is a by-

product of an actual service path. For

example, an agency might perform research

(the service path) addressing a particular

service for citizens (for example

environmental management) and as a result

publish a report on the findings. In this

instance, the research would be the service

path and publishing the report would be a

services support activity.


Presentation

1. Capture, catalogue and organise sets of

government information or explicit

knowledge into formats ready for people to

use such as documents, publications,

knowledge bases and information bases

(including information types such as policies,

procedures, facts, results of experience,

problem solutions, standards, guidelines,

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rules, education and training materials,

agency profiles, etc).

BRM004.001.007 Research and

Development

1. Research and gather data and information

and disseminating the results;

2. Research, develop and evaluate new

products, services, technologies,

methodologies and ideas.

BRM004.001.008 Information from

Citizens

1. Provide avenues for individuals, businesses

and other organisations to submit

information to the government about their

person, business or organisation;

2. Provide avenues for individuals, businesses

and other organisations to view information

held about them by the government, and to

check the progress and status of information

transactions with the government.

3.6.2. BRM004.002 Statistical Service

BRM004.002 Statistical Service Category refers to the categorization of services that are used

in providing a high quality, objective and responsive statistics service to assist and encourage

informed decision making, research and discussion within governments and the community.

The Business Services which falls under BRM004.002 Statistical Service Category are listed

in the table below:


BRM004.002.001 Census 1. Collect information from people,

households, businesses and the

administrative systems of government

agencies (including the Population Census,

household surveys, business surveys and

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information collections from government

agencies).



1. Compile and analyse numerical facts

(statistics) to identify trends and significant

information – categories may focus on

economic or social matters, government

activities or the population in general

(including liaison with other organisations to

coordinate the collection of statistics).


Standards

1. Support and provide standards for numerical

facts issued to the Malaysian community to

ensure the information is coherent,

comprehensible and consistent;

2. Represent Malaysia on international

standards bodies (such as the System of

National Accounts and the Balance of

Payments Manual);

3. Advise official bodies within Malaysia about

existing statistical standards;

4. Consult on the development of new

standards.


Coordination

1. Support the co-ordinated collection of

statistics across official bodies in Malaysia to

ensure the national statistical information

base is efficiently collected, with the least

possible imposition on the public and

businesses;

2. Ensure that statistics that are coherent,

relatable and fit for purpose.

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Dissemination

1. Compile and disseminate statistical

information for use by a broad cross-section

of the community, businesses, the research

sector, the media, government departments

and agencies, other governments and

international agencies – statistical

categories may focus on the population,

economic or social matters, environmental

matters or government activities relevant to

the Malaysian public.

3.6.3. BRM004.003 Governance

BRM004.003 Governance Service Category refers to the categorization of services that are

used in

1. Executing legislative processes in the Parliament, assemblies or councils, where

officers are elected to represent citizens;

2. Administering committees that report to legislative bodies;

3. Managing elections of government representatives and sponsoring major

community events, which includes official duties carried out by the titular head

of the government or municipality (including managing the machinery of

government processes at all levels of government).

The Business Services which falls under BRM004.003 Governance Service Category are



BRM004.003.001 Civic Events 1. Organise community events and

ceremonies to mark significant occasions;

2. Coordinate security, publicity and

entertainment;

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3. Arrange adequate public facilities, car

parking and seating (including liaison with

local businesses, volunteers and community

groups).

BRM004.003.002 Constitutional

Matters

1. Manage the system of fundamental

principles that provide the governance

framework for a nation, state, territory or

municipality;

2. Administer policy and procedures for

constitutional review and amendment;

3. Provide advice on the implications of

intervention in constitutional litigation

(including the activities of committees

involved in constitutional matters).

BRM004.003.003 Electoral Matters 1. Administer voting to elect representatives for

public office;

2. Conduct referenda to amend the

constitution;

3. Maintain electoral rolls and enrolment

procedures;

4. Provide polling booths, ballot papers and

scrutiny of electoral processes;

5. Distribute the results of elections via any

medium (including electoral information and

education programs).

BRM004.003.004 Assessment,


1. Coordinate and promote ceremonies to pay

tribute to notable achievements;

2. Establish selection criteria and the

framework of levels of honour;

3. Design and produce medals;

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4. Research and evaluate nominations;

5. Maintain a register of awards;

6. Prepare congratulatory messages.

BRM004.003.005 Intergovernmental

Relations

1. Develop cooperative associations between

Malaysian Government jurisdictions;

2. Host forums and consultation processes to

assess policy proposals and their potential

impacts;

3. Administer inter-jurisdictional bodies, grants

and reforms;

4. Negotiate interstate agreements on matters

other than trade.

BRM004.003.006 Legislative Drafting 1. Prepare legal instruments for the parliament

of any jurisdiction;

2. Analyse government policy and the

constitutional environment;

3. Interpret the legal effect of existing

legislation;

4. Provide advice on legislative proposals.

BRM004.003.007 Official Protocol 1. Support the activities of high-level

government representatives in carrying out

their official duties;

2. Determine appropriate conventions,

customs and arrangements required during

formal procedures and functions, either in

Malaysia or overseas (including research,

advice and support services for occasions

where official protocol is to be followed).

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Chamber Support

1. Provide corporate assistance and security

services to Houses of Parliament,

assemblies or governing councils;

2. Make arrangements for accommodation,

equipment and catering;

3. Oversee building and maintenance

requirements;

4. Supervise broadcasts of parliamentary

proceedings.



1. Supply administrative assistance to elected

members in all tiers of government in

Malaysia to help them fulfil their duties;

2. Manage secretariat support and secretarial

staff;

3. Provide access to reference and research

services;

4. Offer advice on procedures and the

interpretation of standing orders.

BRM004.003.010 Public

Administration

1. Develop and administering programs to

implement the policies and initiatives of the

executive and elected representatives;

2. Review and evaluate the performance of

such programs;

3. Develop policy and guidelines to improve

public administration.

BRM004.003.011 Regulation

Development

1. Develop and establish regulations governing

conduct or behaviour in specific areas

(including researching and drafting

proposed and final regulations).

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3.6.4. BRM004.004 Planning and Budgeting

BRM004.004 Planning and Budgeting Service Category refers to the categorization of services

that are used in

1. Determining strategic direction,

2. Identifying and establishing programs, services and processes, and

3. Allocating resources (capital and labour) among those programs and processes.

The Business Services which falls under BRM004.004 Planning and Budgeting Service



BRM004.004.001 Budget Delivery 1. Affect the legal appropriation and

managerial distribution of budget authority to

achieve results consistent with the

formulated budget.

BRM004.004.002 Budget Formulation 1. Affect the activities undertaken to determine

priorities for future spending and to develop

an itemised forecast of future funding and

expenditures during a targeted period of

time (including the collection and use of

performance information to assess the

effectiveness of programs and develop

budget priorities).


Improvement

1. Affect the efforts to gauge the ongoing

effectiveness and efficiency of business

services and business processes and

identify opportunities for re-engineering or

restructuring;

2. Plan and support innovation to business

solutions, products and government

services.

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BRM004.004.004 Enterprise

Architecture

1. Affect the activities involved in describing the

current state and defining the target state for

the Malaysian Government’s business,

information, organisation, people, processes

and technology (including establishment of a

transition strategy for achieving the target

state).

BRM004.004.005 Legal Advice 1. Affect the activities involved in obtaining

legal advice and resolving legal issues

during procurement processes and the

development of policies and programs

(including legal advice obtained in-house or

through appropriate external legal advisors).

BRM004.004.006 Outcomes and

Outputs

1. Affect the activities that align government

resources allocated through budget

formulation, execution and management

actions with examinations of program

objectives, performance, and demonstrated

results (including the review and evaluation

of outputs and outcomes).


Planning

1. Affect the processes for ensuring that

appropriate investments are selected for

capital and operational expenditures.

BRM004.004.008 Strategic Planning 1. Affect the determination of annual and long-

term goals and the identification of the best

approach for achieving those goals

(including formulation of business, financial,

human resources, information and ICT

strategies).

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BRM004.004.009 Workforce Planning 1. Affect the processes for identifying the

workforce competencies required to meet

the agency’s strategic goals and for

developing the strategies to meet these

requirements.

3.6.5. BRM004.005 Public Affairs

BRM004.005 Public Affairs Service Category refers to the categorization of services that are

used in the exchange of information and communication between the government, citizens

and stakeholders in direct and indirect support of citizen services, public policy, and/or the

national interest.

The Business Services which falls under BRM004.005 Public Affairs Service Category are



BRM004.005.001 Customer Service 1. Affect the activities associated with providing

citizens with information regarding the

government’s agency’s service offerings and

government operations, and managing the

interactions and relationships with those

citizens as customers of the government;

2. Ensure appropriate availability of

government information and protecting the

rights of citizens to access government

information that is legally available to them

under Freedom of Information legislation;

3. Manage facilities where trained personnel

are available to answer questions or provide

advice via the telephone;

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4. Promote the use of call centres to facilitate

public access to government information.


Campaigns

1. Affect the marketing of government services

products and programs to the general public

in an attempt to promote awareness and

increase the number of customers /

beneficiaries of those services and

programs.

BRM004.005.003 Government Media 1. Affect the managing government advertising

and communications activities;

2. Develop advertisements and advertising

campaign material (including production of

media releases, public notices, commercial

and employment opportunities).

BRM004.005.004 Public Consultation 1. Affect the activities of soliciting, maintaining

and responding to public comments

regarding proposed government policy and

regulations.

BRM004.005.005 Public Relations 1. Affect the efforts to promote an

organisation’s image through the effective

handling of citizen concerns.

3.6.6. BRM004.006 Revenue Collection

BRM004.006 Revenue Collection Service Category refers to the categorization of services

that are used in the collection of Government income from all sources.

The Business Services which falls under BRM004.006 Revenue Collection Service Category


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BRM004.006.001 Agency Asset

Sales

1. Affect the activities associated with the

receipt of monies through the disposal and

sale of government agency assets to the

private sector (e.g. government furniture,

office fittings, computing hardware).

BRM004.006.002 Debt Collection 1. Affect the activities associated with the

collection of money owed to the government

from both foreign and domestic sources

(including monies from individuals,

businesses and other organisations).


Assets Sales

1. Affect the activities associated with the

acquisition, oversight, tracking, and sale of

non-internal assets managed by the

government with a commercial value and

sold to the private sector (including public

infrastructure, utilities and enterprises. It

does not include assets owned by

government agencies).

BRM004.006.004 Sales of Goods

and Services

1. Affect the sales of goods and services to the

public and other nongovernment entities.

BRM004.006.005 Tax Collection 1. Affect the activities associated with the

collection of taxes and levies from business

and the community;

2. Assess and review the operation of the tax

system.

BRM004.006.006 User Fee

Collection

1. Affect the collection of fees imposed on

individuals or organisations for the provision

of government services and for the use of

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government goods or resources (e.g.

national parks).

BRM005 Government Resource Management Service Area

Domain

The BRM005 Government Resource Management Service Area Domain refers to the support

activities that enable the Government to operate effectively and efficiently.

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Figure 12: BRM005 Government Resource Management Service Area Domain

The structure of BRM005 Government Resource Management Service Area Domain

incorporates the Business Service Category and Business Services, as shown in the table

below:

Business Area

Domain

Business Service

Category

Business Function

BRM005

Government

Resource

Management

Service

Business Area

Domain

BRM005.001

Administrative

Management


Management

BRM005.001.002 Facilities, Fleet and

Equipment Management

BRM005.001.003 Help Desk Services

BRM005.001.004 Physical Security

Management

BRM005.001.005 Travel

BRM005.001.006 Workplace Policy

Development and Management

BRM005.002.001 Accounting

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Business Area

Domain

Business Service

Category

Business Function

BRM005.002 Financial

Management

BRM005.002.002 Asset and Liability

Management

BRM005.002.003 Collections and

Receivables

BRM005.002.004 Cost

Accounting/Performance Measurement

BRM005.002.005 Financial Reporting

BRM005.002.006 Financial Resource

Management

BRM005.002.007 Management of Public

Monies

BRM005.002.008 Payments


BRM005.003 Human

Resource Management

BRM005.003.001 Benefits Management

BRM005.003.002 Employee Performance

Management

BRM005.003.003 Organisation and

Position Management

BRM005.003.004 Recruitment

BRM005.003.005 Remuneration

Management

BRM005.003.006 Separation Management

BRM005.003.007 Training and

Development

BRM005.003.008 Workplace Relations

BRM005.004 ICT

Management

BRM005.004.001 ICT Operations &

Infrastructure Management

BRM005.004.002 ICT Resources Access

Management

BRM005.004.003 ICT Service Assistance

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Business Area

Domain

Business Service

Category

Business Function

BRM005.004.004 ICT Service

Management

BRM005.004.005 ICT Solution Delivery

and Maintenance

BRM005.004.006 ICT Supplier

Relationship Management

BRM005.005 Information

and Knowledge

Management

BRM005.005.001 Document and Records

Management

BRM005.005.002 Information Exchange

Standards

BRM005.005.003 Information Management

Standards

BRM005.005.004 Information Rights

Management


Management

BRM005.005.006 Knowledge Management

BRM005.005.007 Library Management

3.7.1. BRM005.001 Administrative Management

BRM005.001 Administrative Management Service Category refers to the categorization of

services that are used in the day-to-day management and maintenance of the internal

infrastructure.

The Business Services which falls under BRM005.001 Administrative Management Service




Management

1. Affect the determination and management of

accommodation needs;

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2. Plan for, acquire and maintain

accommodation furnishings.



1. Affect the maintenance, administration and

operation of office buildings, fleets,

machinery, and other capital assets that are

possessions of the government.

BRM005.001.003 Help Desk Services 1. Affect the management of a service centre

to respond to government and contract

employees' technical and administrative

questions.


Management

1. Affect the physical protection of an

organisation’s personnel, assets and

facilities (including security clearance

management).

Note: Activities related to securing data and

information are addressed under


Management

BRM005.001.005 Travel 1. Affect the activities associated with planning,

preparing and monitoring of business related

travel for an organisation’s employees.



1. Affect the activities involved in developing

and disseminating workplace policies such

as dress codes, time reporting requirements,

telecommuting, etc.

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3.7.2. BRM005.002 Financial Management

BRM005.002 Financial Management Service Category refers to the categorization of services

that are used in the use of financial information to measure, operate and predict the

effectiveness and efficiency of an entity's activities in relation to its objectives. The ability to

obtain and use such information is usually characterised by having in place policies, practices,

standards and a system of controls that reliably capture and report activity in a consistent

manner.

The Business Services which falls under BRM005.002 Financial Management Service



BRM005.002.001 Accounting 1. Account for assets, liabilities, revenues and

expenses associated with the maintenance

of government programs and expenditure of

government appropriations in accordance

with applicable standards.


Management

1. Account for support for the management of

assets and liabilities of the government

(including the major assets and liabilities

presented on the government balance sheet

that contribute towards the net debt and net

worth of the Malaysian Government).


Receivables

1. Affect the deposits, fund transfers, and

receipts for sales or service.

BRM005.002.004 Cost

Accounting/Performance

Measurement

1. Accumulate, measure, analyse, interpret,

and report cost information useful to both

internal and external groups concerned with

the way in which an organisation uses,

accounts for, safeguards and controls its

resources to meet its objectives.

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2. Cost accounting information is necessary in

establishing strategic goals, measuring

service efforts and accomplishments and

relating efforts to accomplishments.

3. Cost accounting, financial accounting and

budgetary accounting all draw information

from common data sources.

BRM005.002.005 Financial Reporting 1. Provide financial information, report and

analyse financial transactions.


Management

1. Affect the management of government

financial assets;

2. Provide advice on legislative responsibilities

and reporting requirements;

3. Manage the efficient, effective and ethical

use of government resources.

BRM005.002.007 Management of

Public Monies

1. Affect the management of the government

budget process including the development

of plans and programs, budgets, and

performance outputs as well as financing

government programs and operations

through appropriation and apportionment of

direct and reimbursable spending authority,

fund transfers, investments and other

financing mechanisms.

BRM005.002.008 Payments 1. Affect the disbursements of government

funds, via a variety of mechanisms, to

government and private individuals,

government agencies, state, territory, local

and international governments, and the

private sector, to effect payment for goods

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and services, or distribute entitlements,

benefits, grants, subsidies, loans or claims.

BRM005.002.009 Procurement 1. Affect the whole process of acquiring

property and services. It begins when an

agency has identified a need and decided on

its procurement requirement.

2. Procurement continues through the

processes of risk assessment, seeking and

evaluating alternative solutions, contract

award, delivery of and payment for the

property or services and, where relevant, the

ongoing management of a contract and

consideration of options related to the

contract.

3.7.3. BRM005.003 Human Resource Management

BRM005.003 Human Resource Management Service Category refers to the categorization of

services that are used in all activities associated with the recruitment and management of

personnel.

The Business Services which falls under BRM005.003 Human Resource Management Service



BRM005.003.001 Benefits

Management

1. Affect the design, development and

implementation of benefit programs that

attract, retain and support current and

former agency employees (including

establishing and communicating benefits

programs);

2. Process benefits actions;

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3. Interact as necessary with third party

benefits providers.

BRM005.003.002 Employee

Performance Management


implementation of a comprehensive

performance management approach to

ensure agency employees are

demonstrating competencies required of

their work assignments;

2. Design, develop and implement a

comprehensive performance management

strategy that enables managers to make

distinctions in performance and links

individual performance to agency goal and

mission accomplishment (including

managing employee performance at the

individual level and evaluating the overall

effectiveness of the agency’s employee

development approach).

BRM005.003.003 Organisation and

Position Management


implementation of organisational and

position structures that create a high

performance, competency-driven framework

that both advances the agency mission and

serves agency human capital needs.

BRM005.003.004 Recruitment 1. Establish procedures for recruiting and

selecting high-quality, productive employees

with the right skills and competencies, in

accordance with merit system principles

(including developing a staffing strategy and

plan);

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2. Establish an applicant evaluation approach;

3. Announce the vacancy;

4. Source and evaluate candidates against the

competency requirements for the position;

5. Initiate pre-employment activities;

6. Hire employees.


Management


implementation of compensation programs

that attract, retain and fairly compensate

agency employees.

2. In addition, the design, development and

implementation of pay for performance

compensation programs to recognise and

reward high performance, with both base

pay increases and performance bonus

payments (including developing and

implementing compensation programs;

administering bonus and monetary awards

programs; administering pay changes;

managing time, attendance, leave and pay;

and managing payroll).

BRM005.003.006 Separation

Management

1. Conduct efficient and effective employee

separation programs that assist employees

in transitioning to non-Government

employment;

2. Facilitate the removal of unproductive, non-

performing employees;

3. Assist employees in transitioning to

retirement.

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BRM005.003.007 Training and

Development



employee development approach to ensure

that agency employees have the right

competencies and skills for current and

future work assignments (including

conducting employee development needs

assessments; designing employee

development programs; administering and

delivering employee development

programs; and evaluating the overall

effectiveness of the agency’s employee

development approach).

BRM005.003.008 Workplace

Relations


implementation of programs that strive to

maintain an effective employer-employee

relationship that balances the agency’s

needs against its employees’ rights.

2. It also manages the relationship between the

agency and its unions and bargaining units.

This includes negotiating and administering

labour contracts and collective bargaining

agreements; managing negotiated

grievances; and participating in negotiated

third party proceedings.

3.7.4. BRM005.004 ICT Management

BRM005.004 ICT Management Service Category refers to the categorization of services that

are used in the coordination of information and technology resources and solutions required

by the Government to support or provide a service.

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The Business Services which falls under BRM005.004 ICT Management Service Category are





1. Affect the activities associated with

managing and maintaining standard

operations within the ICT environment and

supporting the ICT infrastructure;

2. Minimise the likelihood and consequences

of disaster or disruption to normal service

operations and recovery of business

services and applications following

disastrous events or disruptions.

BRM005.004.002 ICT Resources

Access Management

1. Manage user access to ICT resources;

2. Authenticate and verify user identity and

authority to access;

3. Log, track and monitor user access

activities;

4. Provide, restrict and remove rights to

access.


Assistance

1. Provide a primary point of contact for users

of ICT services regarding requests for

service or incidents causing disruption to

normal service operation or reduction in

quality of service;

2. Provide first level of resolution and support

for requests and incidents or referring on to

more specialised support;

3. Initiate change to remedy causes of

disruption or service quality reduction.


Management

1. Affect the activities and processes involved

in providing quality ICT services (including

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managing the ability to meet demand for

services; managing the agreed levels of

service between the ICT service provider

and the service customer; managing the ICT

configuration that’s supports service

provision; and includes managing change to

ICT resources).

BRM005.004.005 ICT Solution

Delivery and Maintenance

1. Affect the activities associated with

delivering and maintaining software services

and applications to meet business and

corporate needs. Business solutions may

include in-house, inter-agency and vendor-

supplied software services and applications.

BRM005.004.006 ICT Supplier


1. Affect the activities involved in managing the

contractual relationships between the

organisation and suppliers of ICT services

and software solutions;

2. Establish, monitor and report on

achievement of agreed service levels.

3.7.5. BRM005.005 Information and Knowledge Management

BRM005.005 Information and Knowledge Management Service Category refers to the

categorization of services that are used in

1. The ownership or custody of information and intellectual assets held by the

government, and

2. The governance of information collection, arrangement, storage, maintenance,

retrieval, dissemination and destruction which also includes maintaining the

policies, guidelines and standards regarding information management and

governance.

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The Business Services which falls under BRM005.005 Information and Knowledge

Management Service Category are listed in the table below:


BRM005.005.001 Document and

Records Management

1. Affect the operations surrounding ownership

or custody, management, preservation,

destruction and discovery of the official

documents and records for an agency

(including management and stewardship of

information held by a government agency;

management and maintenance of ongoing

operational information; archival and

retrieval of ageing or obsolete information;

and destruction of material no longer legally

required to be kept.)

BRM005.005.002 Information

Exchange Standards

1. Establish standards to facilitate business

interoperability and the exchange of data

and information between government

agencies, and between the government and

private individuals, businesses and

organisations (including information

infrastructures for government use).


Management Standards

1. Establish standards around the creation,

capture, management and disposal of

government records and documentation;

2. Provide guidelines for ensuring the

accessibility of government information to

individuals including people with special

needs;

3. Support the organisation and use of

government information;

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4. Encourage the implementation of best

practice information management

strategies.


Management

1. Affect the activities surrounding the

management of information rights such as

freedom of information, intellectual property

and copyright, and privacy of information.


Security Management

1. Affect the activities involved in protecting

government information from unauthorised

access, use, disclosure, disruptions,

modification or destruction;

2. Affect the creation, maintenance and

implementation of security policies,

procedures and controls;

3. Affect the exposure, monitoring and

management of security breaches.


Management

1. Affect the activities involved in managing

and maintaining the content of the

intellectual assets of the government

comprising explicit knowledge (recorded,

formal, and structured) and tacit knowledge

(not recorded, unspoken, informal).

2. Explicit knowledge includes bodies of

information created for the use and benefit

of government resources and members of

the public, such as knowledge artefacts,

knowledge bases and information bases that

are accessible, presentable, transmittable,

and can be held online or in hard copy

formats.

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3. Tacit knowledge includes information held

by a person or between a group of people

derived from personal experience and

interpretation.

4. Knowledge management includes

converting tacit knowledge into explicit

knowledge through collaborative means of

recording and formalising this experience

and interpretation.

BRM005.005.007 Library

Management

1. Affect the activities surrounding acquisition,

classification, preservation, retrieval and

lending of published materials such as

books, periodicals, journals, manuscripts

and other information artefacts.

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4. Data Reference Model

Introduction

The Data Reference Model (DRM) is a framework whose primary purpose is to enable

information sharing and re-use across the Malaysian Government via the standard description

and discovery of common data and the promotion of uniform data management practices. The

DRM describes artefacts which can be generated from the data architectures of Malaysian

Government ministries and agencies. The DRM provides a flexible and standards-based

approach to accomplish its purpose. The scope of the DRM is broad; it may be applied within

a single agency, or within a Community of Interest (COI - collaborative groups of users who

require a shared vocabulary to exchange information in pursuit of common goals, interests

and business objectives.), or cross-COI.

The first version of DRM will focus on the categorization of data, based on each Business

Service Category defined in the Business Reference Model. The data categorization will then

be described in detail based on its standardization areas.

Structure

The structure of the DRM is a tiered hierarchy representing the data required for each business

functionality and services provided by the Malaysian Government. The tiers are:


Level 1 Data Area Domain

Refers to the generalized categorization of data

based on the nature of the Government

functionality and activities surrounding the

operations of the Government

Level 2 Data Category Refers to a more specific category of the

services provided by the Government,

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performing them

Level 3 Data Sub-Category

Refers to the detailed category of data required

by each respective service category,


During the implementation of Data Architecture in the Ministry/ Agency level, each data

identified will be mapped to its corresponding Data Sub-Category, as per stated in the Data

Reference Model. The data type, structure type, shareability, and taxonomy will also be

captured, in the form of Data Subject Properties.

Data Subject

Properties Description Example

Data Type Refers to the type of data

being represented, whether

it’s a data, information or

knowledge

Citizen IC Number (Data),

Business Registration

Information (Information),

Research Paper (Knowledge)

Data Structure Refers to the degree of

organization of the data

Unstructured, Structured

Data Security Refers to the level of

confidentiality and share-

ability of the data

Confidential (available to share

upon approval), Public (available

for sharing by default), Top Secret

(strictly cannot be shared)

Data Description Refers to the taxonomy of

the data. Currently this

capability is available

through MAMPU’s DDSA

Initiative

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In addition, the purpose of the data (and why it is important) is captured as Data Topic. An

example of how the Data Reference Model is mapped to the implementation of the Data

Reference Architecture is reflected through the next diagram.

Figure 13: A High-Level Example of How Ministry/Agency Level Data Architecture Implementation is mapped with Data Reference Model

The DRM Data Area Domain separates the Malaysian Government activities into five (5)

distinct high-level data area categories:

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Figure 14: DRM Data Area Domain

DRM001 Socioeconomic Sector

Data

Refers to the data required by the Government

(independent of the ministries/ agencies performing

them) in order to provide its services to and on

behalf of the businesses (local and foreign

companies) efficiently

DRM002 Social Sector Data Refers to the data required by the Government


them) in order to provide its services to and on

behalf of the citizens efficiently

DRM003 Security Sector Data Refers to the data required by the Government


them) in order to ensure that the country is safe to

live in and the nation's sovereignty remains protected

DRM004 Government Supporting

Service Data



them) in order to provide the legislation and policies,

Data Area Domain

DRM001 Socioeconomic Sector Data

DRM002 Social Sector

Data

DRM003 Security

Sector Data

DRM004 Government Supporting

Services Data

DRM004 Government

Resource Management

Data

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programmatic and managerial foundation to support

the Government operations in the provision of

government services to individuals, businesses and


DRM005 Government Resource

Management Data



them) in order to enable the Government to operate

effectively and efficiently.

DRM001 Socioeconomic Sector Data

The DRM001 Socioeconomic Sector Data Area Domain refers to the data required by the

Government (independent of the ministries/ agencies performing them) in order to provide its

services to and on behalf of the businesses (local and foreign companies) efficiently.

Figure 15: DRM001 Socioeconomic Sector Data Area Domain

The structure of DRM001 Socioeconomic Sector Data Area Domain incorporates the Data

Category and Data Sub-category, as shown in the table below:

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Data Area Domain Data Category Data Sub-category

DRM001

Socioeconomic

Sector Data

DRM001.001 Business

and Industry Support

DRM001.001.001 Business


DRM001.001.002 Consumer Protection

DRM001.001.003 Fair Trading

DRM001.001.004 Financial Institution

Control

DRM001.001.005 Industry Development

and Assistance

DRM001.001.006 Small/Medium

Business Development and Assistance

DRM001.002 Economic

Management

DRM001.002.001 State Funding

DRM001.002.002 Fiscal Policy

DRM001.002.003 Foreign Investment

Control

DRM001.002.004 International

Monetary Policy

DRM001.002.005 Financial Investment

DRM001.003 Trade DRM001.003.001 Export Control

DRM001.003.002 Import Control

DRM001.003.003 Intellectual Property

Protection

DRM001.003.004 International Trade

Agreement

DRM001.003.005 Trade Development

DRM001.003.006 Trade Expositions

4.3.1. DRM001.001 Business and Industry Support

DRM001.001 Business and Industry Support Data Category refers to the categorization of the

data required by the business services in:

1. Supporting the private sector, including small business and non-profit organisations;

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2. Supporting strategies to assist business growth and management; supporting

advocacy programs and advising on regulations surrounding business activities; and

3. Assisting businesses to comply with reporting requirements of the Malaysian

Government.

The Data sub-category which falls under DRM001.001 Business and Industry Support Data

Category and its description are listed in the table below:

Data Sub-category Description



1. Data and Information to support registration of

business.

2. Data of registered companies and corporations

to support license and permits issuance

3. Information on applications and issue business

registration.

DRM001.001.002 Consumer

Protection

1. Information to protect consumers from

excessive prices and to ensure product safety

and quality, which is compliance with

competition, fair trading and consumer

protection laws.

2. Referring to consumers’ protection legislation

that is designed to support customers’

protection such as The Malaysian Consumer

Protection Act 1999 (CPA) and established

consumer redressal tribunals, for example

MDTCC, FOMCA and PPIM.

3. Complaints and dispute resolution procedures.

DRM001.001.003 Fair Trading 1. Information to support and ensure the ethical

conduct of business and fair trading.

2. This refers to the standard and policy of fair

trading practices that support market

competition for example The Fair Trade

Practices Policy (FTPP) by Suruhanjaya

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Persaingan Malaysia and Competition Act

2010

DRM001.001.004 Financial Institution

Control

Details or information on:

1. records of control management of banks, credit

union, building societies, moneylenders and

pawn brokers

2. rules for capital adequacy

3. Monitoring of the activities of financial

institutions

4. Records on the suspected breaches of

regulations investigated.

DRM001.001.005 Industry


1. Development details of primary, secondary

and tertiary industries;

2. Industry development regulations and

operating standards;

3. Details on quality assurance mechanisms;

4. Information on licenses issuance for controlled

activities;

5. Details on the certified products and production

methods;

6. Assessments and inspections details to ensure

compliance with standards and policy;

7. Investigate suspected breaches of regulations.

8. Information on the growth and management of

primary, secondary and tertiary industries;

9. Information on market or investment

opportunities;

10. Data on innovative practices, processes and

products;

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11. Provide advice on production methods and

business management to improve

competitiveness.

DRM001.001.006 Small/Medium

Business Development and

Assistance

1. Information on businesses’ and organizations’

efforts to maintain accounts and records of

their business activities, and to satisfy business

reporting requirements of the government;

2. Information on performance or financial

management, of businesses and

organisations;

3. Statements or claims made in official reports;

4. Recommendations for improvement in

business processes and operations.

5. Data of commercial enterprises of limited size

or capital;

6. Advises to support the start-up and ongoing

operation of small businesses;

7. Information or data of innovative practices,

processes and products (including the

establishment of communication networks or

resource centres).

8. Information on corporate funding of

organisations and events;

9. Regulations and restrictions details on

products and services at events;

10. Information about sponsorship applications

and how to meet obligations in relation to

marketing and merchandising.

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4.3.2. DRM001.002 Economic Management

DRM001.002 Economic Management Data Category refers to the categorization of

information that are used in

1. Supporting the economic management of public funds and other resources;

2. Supporting appropriate strategies for raising revenue and regulating expenditure;

providing advice on investment regulations; and

3. Monitoring economic indicators and forecasting trends to enable financial planning.

The Data Sub-category which falls under DRM001.002 Economic Management Data Category



DRM001.002.001 State Funding 1. Financial support to State and Federal

Governments information;

DRM001.002.002 Fiscal Policy 1. Information on strategic management and

distribution of public money;

2. Information of overall levels of public

spending that is required to maintain

economic stability;

3. Information about regulations regarding

public borrowing and levels of public debt.

DRM001.002.003 Foreign Investment

Control

1. Information on participation of overseas

parties in Malaysian commercial or financial

ventures;

2. Information of ownership of Malaysian

assets by foreigners.


Monetary Policy


1. international currency markets and trends;

2. Strategies to maintain stable Malaysian

markets.

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DRM001.002.005 Financial

Investment


1. Safe and legitimate investment practices;

2. Financial instruments and participants in

financial markets;

3. Prudential regulations relating to investment.

4.3.3. DRM001.003 Trade

DRM001.003 Trade Data Category refers to the categorization of information that are used in

1. Supporting the purchase, sale or exchange of commodities and advising on trade

regulations;

2. Monitoring and providing advice on the balance of trade, industry protection and

subsidy schemes – includes foreign and domestic activities and liaison across

jurisdictions to support trade agreement negotiations.

The Data Sub-category which falls under DRM001.003 Trade Data Category are listed in the

table below:


DRM001.003.001 Export Control Details or information on:

1. International sale and movement of goods

from Malaysia;

2. Domestic and international protocols and

guidelines compliance;

3. Export permits and licences, direct price

regulation at port terminals and exit points

(including monitoring international trade

and consulting with primary producers,

industry organisations and other

stakeholders).

DRM001. 003.002 Import Control Details or information on:

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1. International purchase and movement of

goods into Malaysia;

2. Domestic and international protocols and

guidelines compliance;

3. Quotas, import licensing arrangements and

customs regulations (including inspections

and cargo clearance).

DRM001. 003.003 Intellectual Property

Protection


1. Rights of creative workers in literary,

artistic, industrial or scientific fields

(including registration of copyright, designs,

patents and trademarks and providing

advice on intellectual property regulations);

2. Proprietary knowledge on development of

new plant varieties, new inventions or

commercial trade secrets.

DRM001. 003.004 International Trade

Agreements


1. Supply and consumption of goods and

services between countries;

2. International trade legislation, policy and

protocols;

3. Negotiate treaties to reduce international

trade restrictions and promote regional

economic links.

DRM001. 003.005 Trade Development 1. Data required to assist local businesses to

compete in regional or international

markets and win overseas or interstate

contracts (including attracting investment

to Malaysia, liaising with other

governments and industry partners, and

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providing practical assistance such as

identifying foreign investment partners and

providing grants).

DRM001. 003.006 Trade Expositions Details or information on:

1. Organisation of national and international

events to promote trade and maximise

marketing opportunities;

2. Trade fairs participation and exhibits

development (including activities to raise

business profiles in a specific industry or

across a range of sectors).

DRM002 Social Sector Service Area Domain

The DRM002 Social Sector Service Area Domain refers to the data required by the

Government (independent of the ministries/ agencies performing them) in order to provide its

services to and on behalf of the citizens efficiently.

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Figure 16: DRM002 Social Sector Service Area Domain

The structure of DRM002 Social Sector Service Area Domain incorporates the Data Category

and Data Sub-category, as shown in the table below:

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Data Area

Domain

Data category Data Sub-category

DRM002

Service Path

DRM002.001 Civic

Infrastructure

DRM002.001.001 Civic Management

DRM002.001.002 Energy Supply

DRM002.001.003 Public Amenities

DRM002.001.004 Public Housing

DRM002.001.005 Public Land Management

DRM002.001.006 Regional Development

DRM002.001.007 Transport Network

Maintenance

DRM002.001.008 Waste Management

DRM002.001.009 Water Supply

DRM002.002

Communication

DRM002.002.001Advertising Standards

DRM002.002.002 Broadcasting

DRM002.002.003 Communication

Infrastructure

DRM002.002.004 Electronic Commerce

DRM002.002.005 Publishing

DRM002.002.006 Radio Communication

DRM002.002.007 Satellite Communication

DRM002.003

Community Service

DRM002.003.001 Accommodation Services

DRM002.003.002 Community Support

DRM002.003.003 Counselling Services

DRM002.003.004 Emergency Services

DRM002.003.005 Finance Assistance

DRM002.003.006 Natural Disasters Support

DRM002.003.007 Community Development

DRM002.003.008 Transport Access Scheme

DRM002.004 Cultural

Affairs

DRM002.004.001 Arts Development

DRM002.004.002 Cultural and Arts

Accessibility

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Data Area

Domain


DRM002.004.003 Art Collection and


DRM002.004.004 Cultural Promotion

DRM002.004.005 Cultural Awards and

Scholarship

DRM002.005

Employment

DRM002.005.001 Human Resources

Development

DRM002.005.002 Industrial Awards and

Conditions

DRM002.005.003 Labour Markets

DRM002.005.004 Workplace Environment

DRM002.006

Environment

DRM002.006.001 Built Environment

Preservation

DRM002.006.002 Business and Community

Assistance

DRM002.006.003 Environment Information

Services

DRM002.006.004 Conservation

DRM002.006.005 Environment Impact

Assessment

DRM002.006.006 Historic Relic Protection

DRM002.006.007 Marine Life Protection

DRM002.006.008 Natural Heritage Protection

DRM002.006.009 Oceans Governance

DRM002.006.010 Pollutant Prevention

DRM002.007

Healthcare

DRM002.007.001 Community Health Services

DRM002.007.002 Defences Health Services

DRM002.007.003 Health Insurance Schemes

DRM002.007.004 Health Protocols

DRM002.007.005 Hospital Services

DRM002.007.006 Medical Research

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Data Area

Domain


DRM002.007.007 Public Health Services

DRM002.007.008 Special Needs Services

DRM002.007.009 Veterans’' Health Services

DRM002.007.010 Epidemic Prevention and

Containment

DRM002.008

Immigration and

Citizenship

DRM002.008.001 Citizenship

DRM002.008.002 Deportation

DRM002.008.003 Detention

DRM002.008.004 Migrant Services

DRM002.008.005 Refugee Services

DRM002.008.006 Travel Authorisation

DRM002.009

Education and Training

DRM002.009.001 Arts Education

DRM002.009.002 Community Education

DRM002.009.003 Curriculum Development

DRM002.009.004 Early Childhood Education

DRM002.009.005 Military Education and

Training

DRM002.009.006 Overseas Skills Recognition

DRM002.009.007 School Education

DRM002.009.008 Tertiary Education

DRM002.009.009 Vocational Education

DRM002.010 Sport

and Recreation

DRM002.010.001 Community Recreation

DRM002.010.002 Sport and Recreational

Facilities Management

DRM002.010.003 Sport and Fitness

Development

DRM002.010.004 Sports Drugs Control

DRM002.011 Natural

Resources

DRM002.011.001 Federal and State Land

Management

DRM002.011.002 Energy Resources

DRM002.011.003 Land Use Management

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Data Area

Domain


DRM002.011.004 Land Valuation

DRM002.011.005 Mineral Resources

DRM002.011.006 Pollution Emission Control

DRM002.011.007 Water Resources

DRM002.012

International Relations

DRM002.012.001 Consular Services

DRM002.012.002 Defence Liaison

DRM002.012.003 Diplomatic Missions

DRM002.012.004 International Affairs

DRM002.012.005 International Treaties

DRM002.012.006 Overseas Aid

DRM002.012.007 Overseas Promotion

DRM002.012.008 Passport Services

4.4.1. DRM002.001 Civic Infrastructure

DRM002.001 Civic Infrastructure Data Category refers to the categorization of data that are

used in

1. Supporting the growth of towns and cities;

2. Supporting the management of sustainable urban development and maintaining

essential services; and

3. Supporting the installation of building facilities and services to meet the administrative,

social and recreational needs of local residents.

The Data Sub-category which falls under DRM002.001 Civic Infrastructure Data Category are



DRM002.001.001 Civic Management Details or information on:

1. town planning and building projects

2. Coordination of building projects and

management of input from multiple parties

(including provision of architectural and

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engineering services, building approvals,

and advice on building regulations,

guidelines and standards)

3. Responsibilities of each parties for projects

that cross jurisdictional boundaries

DRM002.001.002 Energy Supply Details or information on:

1. provision of energy resources and other

utilities

2. Installation of infrastructure to facilitate

energy supply

3. energy providers and supply regulations

4. Energy consumption by consumers

5. Support renewable energy development

DRM002.001.003 Public Amenities Details or information on:

1. objectives of land use and town planning

2. current provision status of essential

community amenities

3. essential amenities requirements of

particular districts

DRM002.001.004 Public Housing Details or information on:

1. records of current supply and development

of low cost accommodation

2. guidelines that direct the design of public

housing

3. Requirements for public housing and

construction targets

4. maintenance records of public housing

DRM002.001.005 Public Land

Management


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1. control and maintenance records of public

buildings, facilities or land areas for

community use

2. guidelines of the utilization of the public land

3. planning of public land

DRM002.001.006 Regional

Development


1. records on infrastructure projects to support

multiple districts, such as education or

health facilities

2. extension of the facilities beyond urban

boundaries to supply services to remote or

rural areas

3. Installation of equipment records.

DRM002.001.007 Transport Network

Maintenance


1. Management records of public transport

network

2. development records of interconnecting

services for road, rail and air transport

3. maintenance records of public car parks,

bus shelters, trains stations, footpaths and

cycle ways

DRM002.001.008 Waste

Management


1. provision records of garbage collection and

disposal services

2. operation records of waste management

centres, landfill sites, recycling depots and

sewerage facilities

DRM002.001.009 Water Supply Details or information on:

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1. provision records of the sustainable

development, operation and management of

water supply services by the providers

4.4.2. DRM002.002 Communication

DRM002.002 Communication Data Category refers to the categorization of information that

are used in

1. Supporting the growth and management of industries that enable and facilitate the

Communication and transmission of information;

2. Supporting the provision of communications services to all citizens; and

3. Advising on regulations, standards and guidelines surrounding communications

services and technologies.

The Data Sub-category which falls under DRM002.002 Communication Data Category are



DRM002.002.001Advertising

Standards


1. content and presentation records of

marketing material disseminated via any

communication medium

2. rules and regulations related to marketing

material

3. guidelines, standards and compliance to

avoid misleading or offensive advertising

DRM002.002.002 Broadcasting Details or information on:

1. records of industries that transmit content

simultaneously to multiple recipients (local,

national and international broadcasting)

2. broadcasting regulations, guidelines and

standards

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3. new broadcasting technology

4. strategies of the use of mass marketing and

content distribution

5. records of publicly owned broadcasting

media outlet and commercial broadcasting

licensing

6. records on editorial and programming

independence of national broadcasters

(including liaison with arts and cultural

sector)

DRM002.002.003 Communication

Infrastructure


1. provision and management records of

physical communication infrastructures

2. records of industries that provide

mechanisms for access to government

information and knowledge, and

mechanisms for the public to communicate

to the Malaysian Government (inclusive of

access for people with special needs)

3. records of new communications technology

and the implications of the technology

towards the Malaysian Government

DRM002.002.004 Electronic

Commerce


1. records of Malaysian participation in the

global information economy

2. regulations, standards and guidelines of

electronic commerce

3. information and communications technology

for conducting business

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4. initiatives in electronic commerce (including

online authentication infrastructures and

guidelines)

DRM002.002.005 Publishing Details or information on:

1. records of publicly owned publishing media

outlets

2. records of industries that publish and

distribute information via print or electronic

media

3. publishing regulations, standards and

guidelines

4. publishing copyrights

DRM002.002.006 Radio

Communication


1. operation records of wireless

communication infrastructure

2. radio communication regulations and

standards

3. regulatory framework for the radio

communication industry

4. records of market entry

5. new radio communication technologies

DRM002.002.007 Satellite

Communication


1. records of industries that relay radio and

television signals via satellites and any other

equipment located in space

2. satellite communication regulations and

standards

3. records of Malaysian Government-owned

satellite equipment

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4. records of new technology and its impact

towards government policy related to

satellite communication

4.4.3. DRM002.003 Community Service

DRM002.003 Community Service Data Category refers to the categorization of information

that are used in

1. Supporting assistance to citizens in a particular district or those with common interests

and needs;

2. Providing welfare services and financial support; and

3. Supporting disaster and emergency assistance.

The Data Sub-category which falls under DRM002.003 Community Service Data Category are



DRM002.003.001 Accommodation

Services


1. provision records of accommodation

and housing to defence

2. records of Personnel and community

members in need (including defence

housing, public housing, emergency

accommodation and refuges);

3. list of eligibility criteria for services;

4. Records of assistance to specific

community groups at risk of

homelessness (including liaison with

areas responsible for public housing

construction to determine short-term

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and long-term community housing

needs).

DRM002.003.002 Community

Support


1. records family units

2. records of assistance surrounding adoption,

aged care, child care, child and youth

support, defence community support, family

reunions and veterans support;

3. Targeted services and programs to foster

relationships and develop community self-

reliance (including cooperation with other

jurisdictions and non-government

organisations).

DRM002.003.003 Counselling

Services

Details and information on:

1. provision records of group therapy or

psychological advice to individuals, families

and community groups;

2. Records of treatment of drug addiction,

emotional or behavioural problems

(including assistance to people who have

been ordered through the courts to

undertake counselling).

DRM002.003.004 Emergency

Services


1. Support the provision of urgent assistance in

times of crisis or unforeseen circumstances

(including ambulance and firefighting

services, emergency funding, and

organisational and logistical support from

the defence forces);

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2. Advise on equipment standards and

regulations regarding the use of volunteers;

3. How to coordinate government and

community-based services within a region in

times of emergency (including coordinating

land-based search and rescue operations

outside urban areas).

DRM002.003.005 Finance Assistance Details or information on:

1. provision records of monetary support to

individuals in the community in need;

2. mechanisms for financial assistance

delivery;

3. list of eligibility criteria and entitlements;

DRM002.003.006 Natural Disasters

Support


1. provision of urgent assistance during

emergencies caused by the elements – such

as floods, droughts, earthquakes, cyclones,

storms or major bushfires (including disaster

recovery and disaster relief assistance);

2. conditions records to anticipate the

likelihood and effects of natural disasters;

3. government and community-based services

4. Rules and regulations regarding the use of

volunteers (including liaison with defence

forces that supplement civil community

assistance by providing organisational and

logistical support).


Development


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1. list of services and programs to develop self-

reliance among outback and country

communities;

2. establishment records of social networks

and activities;

3. Records of community-based or volunteer

organisations (including activities to improve

rural access to government services and

liaising with local business to support

community projects).

DRM002.003.008 Transport Access

Scheme


1. list of public transport facilities

2. records on availability of public transport

facilities to all sectors of the community;

3. provision records of transport services to

those in need;

4. Eligibility criteria for concessions (including

liaison with areas responsible for public

transport construction to determine short-

term and long-term community transport

needs).

4.4.4. DRM002.004 Cultural Affairs

DRM002.004 Cultural Affairs Data Category refers to the categorization of information that are

used in

1. Supporting the arts and cultural organisations such as museums, libraries and galleries;

2. Supporting the development and management of cultural collections and artefacts;

3. Stimulating growth in cultural industries; and

4. Sponsoring activities and events to celebrate the diversity of Malaysian heritage and

culture.

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The Data Sub-category which falls under DRM002.004 Cultural Affairs Data Category are



DRM002.004.001 Arts Development Details and information on:

1. Records of production of skilled


2. Records of arts promotion, and participation

from across the community;

3. Records of artistic companies

DRM002.004.002 Cultural and Arts

Accessibility


1. Records of location and use of items held by

cultural institutions;

2. procedures to meet legislative requirements;

3. Requirements of registrations and

membership (including provision of online

information to support remote access).

DRM002.004.003 Arts Collection and



1. Records of acquisition, storage and

preservation of cultural material and

artefacts;

2. Standards and guidelines for collection

management procedures to ensure the

safety of fragile or highly valuable items

(including liaison with other institutions about

the management of cultural materials).

DRM002.004.004 Cultural Promotion Details or information on:

1. strategies to raise the profiles of cultural

institutions and their holdings;

2. records of programs of events and

publications;

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3. Guidelines to support exhibitions and

marketing campaigns.

DRM002.004.005 Cultural Awards

and Scholarships


1. records of achievement in artistic, literary or

heritage-related activities;

2. The list of cultural-sector students of high

merit (including promotional activities,

assessing applications and managing

payments).

4.4.5. DRM002.005 Employment

DRM002.005 Employment Data Category refers to the categorization of information that are

used in

1. Supporting employment growth and working environments;

2. Supporting strategies to improve workplace relations, productivity and performance;

and

3. Supporting labour market stability and growth.

The Data Sub-category which falls under DRM002.005 Employment Data Category are listed

in the table below:


DRM002.005.001 Human Resources

Development


1. records of staff development and

management;

2. records of career planning advice,

professional development and training;

3. Research on recruitment, retention and

organisational demographics to support

long-term planning for human resources

development.

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DRM002.005.002 Industrial Awards

and Conditions


1. establishment and use of industrial awards

and conditions records;

2. records on pay rates and working conditions;

3. rules and regulations regarding the conduct


particular industry or occupation;

4. The list of disputes and independent

arbitration services.

DRM002.005.003 Labour Markets Details or information on:

1. growth and stability records of labour

markets (including initiatives to increase

employment among individuals in target

groups or across specific industries);

2. mechanisms for managing and

disseminating job vacancy data;

3. Records on issuance of licenses to

organisations or individuals who provide

employment services.

DRM002.005.004 Workplace

Environment


1. records of establishment and usage of

workplace agreements (including enterprise

codes of practice);

2. agreement certifications with regard to rates

of pay and working conditions;

3. Rules and regulations regarding the conduct


particular organisation, or between an

employer and an individual employee.

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4.4.6. DRM002.006 Environment

DRM002.006 Environment Data Category refers to the categorization of information that are

used in

1. Supporting the management of the surrounding natural and built environments;

2. Balancing competing requirements to generate long term sustainable benefits for

industry, tourism and the community; and

3. Protecting elements of the natural and built environment that are of special significance,

which includes the conservation of the national estate and world heritage concerns.

The Data Sub-category which falls under DRM002.006 Environment Data Category are listed

in the table below:


DRM002.006.001 Built Environment

Preservation


1. Protection records of structures of particular

historic, scientific or social significance;

2. standards for maintaining and preserving

elements of the built environment;

3. Records of joint projects with business or the

community.

DRM002.006.002 Business and

Community Assistance


1. Records on assistance provision to

communities and industry to face climate

and environmental challenges (including

information and assistance for adapting to,

and effectively responding to climate

change, and innovating to mitigate climate

change impacts).

DRM002.006.003 Environment

Information Services


1. climatic advice, information on prevailing

conditions and weather forecasts;

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2. Records of alerts issuance for severe

weather (including drought monitoring and

updates on seasonal climate variability).

DRM002.006.004 Conservation Details or information on:

1. maintenance records of land-based areas of

the natural environment that are culturally or

scientifically significant in their native state;

2. Conservation records of plant or animal life

in a land-based region Promote community

awareness and participation in conservation

activities.

DRM002.006.005 Environment

Impact Assessment


1. Evaluation records on the effects of industry,

tourism or community use on the natural and

built environments;

2. inspections records of premises, equipment

or operations;

3. The list of proposed infrastructure projects,

commercial or residential developments

(including emergency assessments

following industrial accidents or natural

disasters).

DRM002.006.006 Historic Relic

Protection


1. protection records of built artefacts of

particular heritage, scientific or social

significance;

2. standards used for maintaining and

preserving historic relics;

3. The list joint projects with business or the

community.

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DRM002.006.007 Marine Life

Protection


1. maintenance record of sea-based areas of

the natural environment that are culturally or

scientifically significant in their native state;

2. records of plant or animal life conservation in

a marine region, to protect and sustain

ecosystems;

3. Records of community awareness

promotion and conservation activities

participation.

DRM002.006.008 Natural Heritage

Protection


1. records about the management and

conservation of elements of the biological

environment that have particular historic,

scientific or social significance;

2. The standards for maintaining and

preserving natural heritage areas, such as

access and development restrictions or

regeneration requirements.

DRM002.006.009 Oceans

Governance


1. management and protection of marine

environments;

2. records on sustainable development of

ocean resources;

3. The list of negotiations across jurisdictions to

ascertain authority over particular ocean

regions.

DRM002.006.010 Pollutant

Prevention


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1. list of initiatives to reduce contamination of

the air, water and land by emissions and

waste;

2. standards used for pollutant prevention;

3. initiatives to counteract the effects of

pollutants if accidents occur;

4. List of awareness and support community

activities to change common practice;

4.4.7. DRM002.007 Health Care

DRM002.007 Health Care Data Category refers to the categorization of information that are

used in

1. Supporting the prevention, diagnosis and treatment of disease or injury;

2. Supporting the provision of health care services and medical research;

3. Supporting regulatory schemes for health care products and pharmaceuticals; and

4. Controlling the registration and conduct of health practitioners.

The Data Sub-category which falls under DRM002.007 Health Care Data Category are listed

in the table below:


DRM002.007.001 Community Health

Services


1. Protection records of the physical and

mental wellbeing of community members in

a particular district;

2. provision records of direct assistance to

individuals or groups

3. List of needs of the local community;

4. community health services records

DRM002.007.002 Defences Health

Services


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1. Health service records of the physical and

mental wellbeing of Defence personnel and

their families (including health services for

defence service personnel serving

overseas).

DRM002.007.003 Health Insurance

Schemes


1. provision records of financial guarantees

against risk of disease or injury;

2. records on the operation of universal health

insurance schemes;

3. The list of subsidised medical treatment

within the public health system.

DRM002.007.004 Health Protocols Details or information on:

1. list of activities that are fundamental to the

promotion of health and prevention of

disease and the consistency of health

procedures across jurisdictions;

2. health regulations, standards and

guidelines (including drugs and poisons

control and food hygiene);

3. Records on registration and conduct of

health care providers.

DRM002.007.005 Hospital Services Details or information on:

1. provision records of hospital services and

health care

DRM002.007.006 Medical Research Details or information on:

1. records on scientific investigation of human

health and disease;

2. medical research regulations and standards

for ethical conduct;

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3. availability records of medical equipment or

research services;

4. The criteria for the allocation of funding to

medical research.

DRM002.007.007 Public Health

Services


1. initiatives for protection of the physical and

mental wellbeing of all people at a broad

level;

2. records of the determinants of disease;

DRM002.007.008 Special Needs

Services


1. initiatives for protection of the physical and

mental wellbeing of people with particular

requirements;

2. List of target groups with special health care

needs

DRM002.007.009 Veterans’ Health

Services


1. Initiatives for protection of the physical and

mental wellbeing of returned defence

service personnel and their families;

2. Guidelines for specific health care needs of

veterans;

3. List of eligibility criteria for access to health

services.

DRM002.007.010 Epidemic

Prevention and Containment

1. Records of Global Epidemic Outbreak

2. Standard Operating Procedures for

epidemic prevention and containment

3. Records of identified epidemic patients

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4.4.8. DRM002.008 Immigration and Citizenship

DRM002.008 Immigration and Citizenship Data Category refers to the categorization of


1. Assisting people wishing to enter Malaysia on a permanent or temporary basis;

2. Providing and advising on entry or deportation requirements for migrants and visitors.

It includes strategies for the management of illegal immigrants.

The Data Sub-category which falls under DRM002.008 Immigration and Citizenship Data



DRM002.008.001 Citizenship Details or information on:

1. support provisions for Malaysian nationality

(including the rights and obligations of

citizens);

2. legal status of Malaysian citizens

3. guidelines for management of citizenship

when people migrate;

4. criteria for the naturalisation of immigrants;

DRM002.008.002 Deportation Details or information on:

1. Guidelines to remove foreign nationals

whose presence in Malaysia is unlawful or

poses an unacceptable level of threat to the

community;

2. Records on the deportation of non-citizens

who have committed serious crimes and

those whose visas have expired (including

the exclusion of unauthorised arrivals who

are not refugees).

DRM002.008.003 Detention Details or information on:

1. custodial schemes for people who have or

who are suspected to have entered

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Malaysia illegally, those refused entry at

international airports and seaports, and

those whose visas are cancelled or expired;

2. Guidelines for facilities management for the

detention of illegal or suspected illegal

immigrants;

3. Provision records of food and amenities,

medical care, recreation, social support and

education.

DRM002.008.004 Migrant Services Details or information on:

1. records of foreign nationals who intend to

settle in Malaysia;

2. records of needs of migrants;

DRM002.008.005 Refugee Services Details or information on:

1. records on asylum seekers and victims of

human rights violations;

2. applications records for refugee status;

3. the list of community support and special

services provided for refugee.

DRM002.008.006 Travel Authorisation Details or information on:

1. records of the entry and presence of non-

citizens or foreign nationals in Malaysia;

2. travel regulations and eligibility criteria, visa

classes and entry conditions;

3. On-arrival immigration clearance

information

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4.4.9. DRM002.009 Education and Training

DRM002.009 Education and Training Data Category refers to the categorization of information

that are used in

1. Supporting the provision of skills and knowledge to citizens;

2. Supporting strategies to make education available to the broadest possible cross-

section of the community;

3. Supporting schools, universities, colleges, academies or community groups that

provide education and training; and

4. Supporting the development and management of educational institutions.

The Data Sub-category which falls under DRM002.009 Education and Training Data Category



DRM002.009.001 Arts Education Details or information on:

1. Record of the training and facilities provision

to support the production of skilled


2. Records of specialised institutions or

schemes to foster artistic talent at individual

or community level (including the provision

of scholarships and study grants).


Education


1. Records on the provision of training

designed to assist target groups of citizens;

2. Records of joint ventures with not-for-profit

groups and local businesses.

3. Records on the provision of community

education that is usually offered outside

formal institutional structures (including first

aid and fire safety training).

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DRM002.009.003 Curriculum

Development


1. study programs for any education sector;

2. Courses-outline and units to be completed

(including liaison across jurisdictions to

support consistency across education

authorities).

DRM002.009.004 Early Childhood

Education


1. development records of young children,

usually under the age of five years;

2. Standards and guidelines to support

teachers (including determining enrolment

criteria).

DRM002.009.005 Military Education

and Training


1. records of defence recruits (including

training for military personnel, officers,

cadets and army reserves);

2. list of specialised institutions or facilities to

provide suitable training for active

personnel;

DRM002.009.006 Overseas Skills

Recognition


1. Endorsements records of educational

qualifications obtained outside Malaysia;

2. Recognition records of Malaysians who

have studied overseas or migrants wishing

to apply their qualifications in Malaysia

(including applications process,

management of examinations and advising

on conditions on the right to apply

qualifications in certain fields).

DRM002.009.007 School Education Details or information on:

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1. records of instruction provision to children to

impart knowledge and develop skills;

2. Records of public school education for

children in Year 1 to Form 6 (including

assistance for children with special needs or

behavioural issues);

3. Rules and regulations regarding non-

government schools;

4. management records of school facilities;

5. standards and guidelines to support

teachers (including the provision of

scholarships and study grants);

6. records on children’s travel to and from

school;

7. Rules and regulations around school

transport services.

DRM002.009.008 Tertiary Education Details or information on:

1. records of instruction provision beyond

secondary school education to impart

knowledge and develop skills;

2. entry requirements records;

3. management record of tertiary education

institutions and facilities;

4. Standards and guidelines to support

lecturers (including the provision of


DRM002.009.009 Vocational

Education


1. Provision of training and further education

for work related disciplines (including

apprenticeships, traineeships, workplace

and on-the-job training);

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2. Standards and guidelines to support the

operation of vocational education programs;

3. Joint ventures records with industry, schools

and tertiary institutions to make use of

facilities (including the provision of


4.4.10. DRM002.010 Sports and Recreation

DRM002.010 Sports and Recreation Data Category refers to the categorization of information

that are used in

1. Supporting, promoting and encouraging community participation in organised games or

leisure activities; and

2. Advising on regulations regarding sport and recreation.

The Data Sub-category which falls under DRM002.010 Sports and Recreation Data Category




Recreation


1. Provision records of organised activities to

members of the public;

2. events for exercise, relaxation and

enjoyment;

3. specific groups support, such as school

children or senior citizens (including

activities provided across public facilities

such as swimming pools, libraries,

community halls, sports centres, arts and

cultural centres);

4. Support groups and individuals who offer

their time and labour to the community free

of charge, and community-based and non-

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profit organisations that promote friendship

and recreation.

DRM002.010.002 Sports and

Recreational Facilities Development


1. List of recreational and camping activities;

2. Rules and regulations regarding the

provision of sites where caravans, tents and

other temporary dwellings may be erected;

3. Records of the safety certification of

campsite facilities and the hygiene of

amenities;

4. Guideline on management of administration,

emergency procedures and insurance

(including public information services such

as the production of maps and promotional

literature.)

5. Records of access provision to areas of

public land set aside for sport and

recreational activities;

6. Records on bookings, programs and

payments management;

7. Records on access control and permits

issuance for the use of parks and reserves;

8. Records on the sponsorships allocation and

corporate memberships supervision;

9. Records of staff availability management

(such as referees or umpires).

DRM002.010.003 Sports and Fitness

Development


1. records on the growth of competitive sports

and associated industries;

2. participation and funding records for sports

and fitness programs (including organising,

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promoting and managing major sporting

events, and providing funding through

athletic scholarships, fundraising, donations

and sporting grants);

3. List of training institutions and facilities

provided for elite athletes.

DRM002.010.004 Sports Drugs

Control


1. Records of the supply and use of banned or

performance-enhancing substances;

2. List of criteria to determine whether a

substance is illegal and investigating

breaches;

3. Records on the prescription of sports drugs;

4. Records of collaboration between scientists

and sporting bodies in order to share

information and research.

4.4.11. DRM002.011 Natural Resources

DRM002.011 Natural Resources Data Category refers to the categorization of information that

are used in

1. Supporting the sustainable use and management of energy, mineral, land and water

supplies;

2. Evaluating resource consumption and exploitation practices; and

3. Advising on related regulations and supporting industries that realise the economic

potential of resources.

The Data Sub-category which falls under DRM002.011 Natural Resources Data Category are


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DRM002.011.001 Federal and State

Land Management


1. Records of tenure management of

government property;

2. records of sale, purchase, resumption,

lease, license or transfer of federal and state

land;

3. Records of property services provided to

government agencies such as those

associated with national parks and

government housing.

DRM002.011.002 Energy Resources Details or information on:

1. records of energy resources usage;

2. records of application of legislation relating

to fossil fuels, renewable and other energy

industries;

3. Guidelines on energy market reform,

research and development, and

environmental assessments.

DRM002.011.003 Land Use

Management


1. management and allocation records of land

resources;

2. strategies for integrated land use and

balancing competing interests;

3. guidelines on rural and urban developments;

4. surveys and demographic analysis;

5. records on the needs for infrastructure and

facilities;

6. Identify heritage and significant areas.

DRM002.011.004 Land Valuation Details or information on:

1. Record of assessment of land resources

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2. Guidelines on the unimproved value of land

or in acquisition compensation disputes

DRM002.011.005 Mineral Resources Details or information on:

1. Records of mineral resources management

and the economic development of related

industries;

2. Records on the application of legislation

relating to mining and mineral processing;

3. Records of partnership programs with the

traditional owners of mineral-rich lands.

DRM002.011.006 Pollution Emission

Control


1. Control records of pollutant emissions;

2. Guideline for compliance with standards for

the discharge of industrial contaminants and

waste;

3. Rules and regulations regarding industry

practices through waste minimisation

strategies and pollutant inventories

(including assessment, inspections and

providing emissions information to the

community).

DRM002.011.007 Water Resources Details or information on:

1. Records of water industry partnerships and

cooperative approaches to the management

and use of water;

2. Records on the application of legislation

relating to waterways and water resources,

including rivers, groundwater, wetlands and

urban water;

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exploitation of water resources

4.4.12. DRM002.012 International Relation

DRM002.012 International Relation Data Category refers to the categorization of information

that are used in

1. Building and maintaining relationships with other countries and international

organisations; and

2. Protecting and advancing national interests; and contributing to international security,

economic development, the environment, democratic principles and human rights

through aid programs, treaties and diplomatic services

The Data Sub-category which falls under DRM002.012 International Relation Data Category



DRM002.012.001 Consular Services Details or information on:

1. Records of the establishment and

maintenance of Malaysian Government

representation overseas

2. Protect the interests of Malaysian citizens

travelling or living overseas;

3. guidelines for country-specific trade or travel

(including services to Malaysians who are

hospitalised or imprisoned in other

countries);

4. Guidelines for the families of Malaysians

who are missing and coordinating

evacuations from high-risk areas.

DRM002.012.002 Defence Liaison Details or information on:

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1. Records of cooperation with other countries

regarding Malaysia’s ability to resist foreign

aggression or attack;

2. Records of military guidelines provided to

senior government representatives;

3. Records of agreements negotiation for the

deployment of defence resources;

4. Records of joint exercises and development

programs.

DRM002.012.003 Diplomatic

Missions


1. Services provided to representatives of

foreign governments or international

organisations;

2. Assistances provided to representatives in

establishing and maintaining diplomatic

missions.

DRM002.012.004 International Affairs Details or information on:

1. Records on representation of Malaysian

governments to overseas diplomatic visits.

2. Records on consultations conducted with

foreign governments and international

organisations to maintain relationships and

protect national interests.


Treaties


1. Records of negotiation for formal agreement

or convention between Malaysia and one or

more other countries;

2. Records of bilateral partnership or a

multilateral alliance which is binding under

international law;

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3. Records of existing treaty or withdrawing

from a treaty (including consultation with

stakeholders, the development of

declarations that may contribute to the

development or interpretation of treaties);

4. Records of management of treaty,

convention or agreement conditions.

DRM002.012.006 Overseas Aid Details or information on:

1. Records on the assistance provided to

developing countries to reduce poverty,

promote sustainable economic growth and

recover from conflict or disasters (including

development assistance and overseas

student scholarships);

2. Records of partnership with other

governments, businesses, nongovernment

organisations and international agencies;

3. Records on links established between the

Malaysian community and the people of

developing countries (including

contributions to multilateral development

banks and direct assistance packages).

DRM002.012.007 Overseas

Promotion


1. Records of liaison activities to raise

Malaysia’s international profile;

2. Records of cultural exchange programs;

3. Advocate the benefits of international

business;

4. Records of corporate networks and

reciprocal visitor programs (including list of

opportunities to promote Malaysia overseas,

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such as participating in international

expositions, hosting major sporting events or

cultural festivals).

DRM002.012.008 Passport Services Details or information on:

1. Records of passports and travel documents

issuance to Malaysian citizens in Malaysia

and overseas;

2. Records of applications and renewals

activities, provide advice and liaise with

outlets that provide lodgement services.

DRM003 Security Sector Data Area Domain

The DRM003 Security Sector Data Area Domain refers to the data required by the Government

(independent of the ministries/ agencies performing them) in order to ensure that the country

is safe to live in and the nation's sovereignty remains protected.

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Figure 17: DRM003 Security Sector Data Area Domain

The structure of DRM003 Security Sector Data Area Domain incorporates the Data Category

and Data Sub-category, as shown in the table below:

Data Area

Domain


DRM003 Security

Sector Service

Business Area

Domain

DRM003.001

Defence

DRM003.001.001 Malaysia Defence Force

DRM003.001.002 Civilian Event Protective

Support

DRM003.001.003 Emergency Protective

Support

DRM003.001.004 Humanitarian Protective

Support

DRM003.001.005 Peacekeeping Protective

Support

DRM003.002.001 Administrative Law

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Data Area

Domain


DRM003.002

Justice

DRM003.002.002 Associations and Corporate

Law

DRM003.002.003 Civil Law

DRM003.002.004 Commissions of Inquiry

DRM003.002.005 Coronial Law

DRM003.002.006 Court Reporting

DRM003.002.007 Criminal Law

DRM003.002.008 Human Rights Obligations

DRM003.002.009 Juvenile Justice

DRM003.002.010 Legal Aid Services

DRM003.002.011 Local Laws and Ordinances

DRM003.002.012 Military Law

DRM003.002.013 Shariah Law

DRM003.002.014 Privacy Protection

DRM003.002.015 Prosecution Services

DRM003.003

Security

DRM003.003.001 Corrective Services

DRM003.003.002 External Security

DRM003.003.003 Information Security

DRM003.003.004 Intelligence

DRM003.003.005 Law Enforcement

DRM003.003.006 National Security

4.5.1. DRM003.001 Defence

DRM003.001 Defence Data Category refers to the categorization of information that are used

in

1. Supporting the defence and protection of the nation, region and allies;

2. Ensuring the safety of Malaysia by building, maintaining and deploying military

resources; and

3. Providing protective support by defence service personnel at major civilian events,

emergency operations, humanitarian operations and peacekeeping efforts.

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The Data Sub-category which falls under DRM003.001 Defence Data Category are listed in

the table below:


DRM003.001.001 Malaysia Defence

Force


1. Records of initiatives to protect Malaysia’s

borders and ensuring Malaysia's ability to

resist foreign aggression or attack;

2. Records of defence support provided to the

security and protection of Malaysia’s region

and allies through the deployment of military

resources.

DRM003.001.002 Civilian Event

Protective Support


1. Records of defence services provided to

support the protection of civilians and

participants at major civilian ceremonial,

civic and sporting events (including

counter-terrorism support).

DRM003.001.003 Emergency

Protective Support



support the protection of civilians during

cross-jurisdictional operations dealing with

large-scale crises and unforeseen

circumstances (including domestic and

overseas emergencies).

DRM003.001.004 Humanitarian

Protective Support



support the protection of civilians during

humanitarian disasters and adversities

(including protection for victims of domestic

and overseas natural disasters and

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catastrophes, war activities or terrorist

attacks, and operations involving

interventional initiatives against adverse

living conditions of civilians).

DRM003.001.005 Peacekeeping

Protective Support


1. Records of international peacekeeping

efforts to protect the civilians of Malaysia’s

allies and other countries within the

Malaysian region;

2. Records of assistance provided for efforts to

restore peace and stability in war-torn

countries;

3. Records of support and assistance for the

protection of civilians involved in

rehabilitation and reconstruction efforts in

war-torn countries.

4.5.2. DRM003.002 Justice

DRM003.002 Justice Data Category refers to the categorization of information that are used

in

1. Providing, interpreting and applying legislation, regulations or by-laws;

2. Providing advice on regulations regarding the conduct of individuals, business and

government to conform to agreed rules and principles; and

3. Supporting the operation of the justice system.

The Data Sub-category which falls under DRM003.002 Justice Data Category are listed in the

table below:


DRM003.002.001 Administrative Law Details or information on:

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1. body of law that relates to the executive

functions of government;

2. Records on the relationship established

between the government and the citizens of

its jurisdiction;

3. Rules and regulations regarding the powers,

duties and organisation of public

administration authorities.

DRM003.002.002 Associations and

Corporate Law


1. body of law that relates to companies or

other organisations that have a distinct legal

identity from that of their members;


formation, governance and dissolution of

such organisations and the limits of their

powers or liability.

DRM003.002.003 Civil Law Details or information on:

1. body of law that relates to social behaviour

and the ordinary private matters of

individuals;

2. Guidelines on property rights;

3. Records of legal relationships and

responsibilities.

DRM003.002.004 Commissions of

Inquiry


1. Investigation records of special matter or

designated subject;

2. inquiries;

3. evidence;

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4. Records of received submissions and report

findings (including Royal Commissions and

other bodies charged with similar duties).

DRM003.002.005 Coronial Law Details or information on:

1. body of law that supports inquests into any

death clearly not due to natural causes;

2. Records of investigations undertaken on

behalf of the coroner into the manner and

cause of examinable deaths, or fires and

explosions which damage property.

DRM003.002.006 Court Reporting Details or information on:

1. Records of statement captured in court and

or other judicial decision-making body

(including recording and publishing a

statement of facts, arguments and

judgements of a proceeding in the form of a

transcript).

DRM003.002.007 Criminal Law Details or information on:

1. body of law that governs actions punishable

by the state;

2. Guidelines on rules of statute and common

law to define criminal behaviour, specific

penalties and the conduct of legal

proceedings.

DRM003.002.008 Human Rights

Obligations


1. Principles which may be constitutionally

entrenched and guaranteed, recognised at

common law, or declared by an international

legal instrument (including investigations

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into breaches and promotion of human rights

obligations and principles).

DRM003.002.009 Juvenile Justice Details or information on:

1. Records trial of children and young persons

under a statutory age conducted under

special courts;

2. Records of diversionary programs as an

alternative to sentencing, opportunities for

restorative justice and reintegration into the

community.

DRM003.002.010 Legal Aid Services Details or information on:

1. financial assistance provided for the purpose

of legal proceedings in courts;

2. Facilitate access to legal advice and

services according to an income-based

scale.

DRM003.002.011 Local Laws and

Ordinances


1. Records of legal processes application at

town or district level;

2. Guidelines for public regulations and

conducting courts with limited civil or

criminal jurisdiction (including management

of permits, rates and registration of domestic

or native animals).

DRM003.002.012 Military Law Details or information on:

1. body of law that relates to the discipline, trial

and punishment of defence personnel;

2. Records of hearing (to determine whether a

command is lawful or if service personnel

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have met their obligations) conducted under

established military courts.

3. Records of guidelines and application of

regulations regarding the treatment of

prisoners of war and captured civilians in

times of war.

DRM003.002.013 Shariah Law 1. Records regarding Shariah Law

2. Records of hearings and court results

DRM003.002.014 Privacy Protection Details or information on:

1. Initiatives to protect an individual's rights to

the confidentiality of their personal

information;

2. Guidelines on information privacy laws and

privacy principles for individuals, businesses

and organisations;

3. Records of compliancy with legislation and

guidelines (including investigating breaches

of privacy and evaluating new technology for

potential risks to individual privacy).

DRM003.002.015 Prosecution

Services


1. Records of individuals or organization

involved in trial for criminal offences.

2. Records of legal proceedings carried against

a party in the interests of the public.

4.5.3. DRM003.003 Security

DRM003.003 Security Data Category refers to the categorization of information that are used

in

1. Maintaining the safety of Malaysia at all levels of society;

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2. Guarding against internal or external threats to peace and stability;

3. Supporting law enforcement, community protection and corrective services; and

4. Coordinating intelligence gathering and international security activities.

The Data Sub-category which falls under DRM003.003 Security Data Category are listed in

the table below:


DRM003.003.001 Corrective Services Details or information on:

1. Records on the punishment of individuals

who have been convicted of an offence;

2. standards and guidelines for correctional

facilities and staff;

3. Records of probation and parole activities

management (including support for inmates'

families).

DRM003.003.002 External Security Details or information on:

1. initiatives to protect Malaysia’s international

security interests;

2. Records of risks analysis to Malaysian

citizens, territories and property overseas

(including liaison with international security

and law enforcement bodies).

DRM003.003.003 Information Security Details or information on:

1. List of initiatives to protect government-held

data and information, government networks,

and information systems and procedures

(including data and information on private

individuals, businesses and organisations);

2. protection guidelines and standards;

3. Compliancy with government security

policy;

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4. Records of assistance provided for

businesses and organisations to assess

and improve their information systems.

DRM003.003.004 Intelligence Details or information on:

1. Records on the collection of information by

covert means, to protect Malaysia from

threats to national security;

2. Records of surveillance operations and

investigation of the use of technology to

facilitate intelligence gathering (including

foreign intelligence gathering in relation to

strategic, political, economic or scientific

activities).

DRM003.003.005 Law Enforcement Details or information on:

1. Records of reduction management on

violence and the use of illicit substances;

2. Records of public safety improvement and

repeat offences reduction;

3. rules and regulations that govern the

actions of citizens;

4. Records of service coordination of law

enforcement agencies across jurisdictions

(including activities to address 'white-collar'

and corporate crime).

DRM003.003.006 National Security Details or information on:

1. Initiatives to protect Malaysian continents

2. Records on identified and apprehended

individuals who may pose a threat to

national security;

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3. Records of the security and intelligence

services review.

DRM004 Government Supporting Service Data Area Domain

The DRM004 Government Supporting Service Data Area Domain refers to the data required

by the Government (independent of the ministries/ agencies performing them) in order to

provide the legislation and policies, programmatic and managerial foundation to support the

Government operations in the provision of government services to individuals, businesses and


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Figure 18: DRM004 Government Supporting Service Data Area Domain

The structure of DRM004 Government Supporting Service Data Area Domain incorporates the

Data Category and Data Sub-category, as shown in the table below:

Data Area

Domain


DRM004

Governmen

t Supporting

Service

Business

Area

Domain

DRM004.001 Information and

Knowledge Exchange

DRM004.001.001 Information and

Knowledge Exchange

DRM004.001.002 Analysis and

Reporting

DRM004.001.003 Discussion Forums

DRM004.001.004 Guidance

Dissemination



DRM004.001.006 Knowledge

Presentation

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Data Area

Domain


DRM004.001.007 Research and

Development

DRM004.001.008 Information from

Citizens

DRM004.002 Statistical Service DRM004.002.001 Census

DRM004.002.002 Statistical Compilation

and Analysis

DRM004.002.003 Statistical Standards

DRM004.002.004 Statistics Coordination

DRM004.002.005 Statistics

Dissemination

DRM004.003 Governance DRM004.003.001 Civic Events

DRM004.003.002 Constitutional Matters

DRM004.003.003 Electoral Matters

DRM004.003.004 Assessment, Honours

and Awards Programs

DRM004.003.005 Intergovernmental

Relations

DRM004.003.006 Legislative Drafting

DRM004.003.007 Official Protocol

DRM004.003.008 Parliamentary

Chamber Support



DRM004.003.010 Public Administration

DRM004.003.011 Regulation

Development

DRM004.004 Planning and

Budgeting

DRM004.004.001 Budget Delivery

DRM004.004.002 Budget Formulation

DRM004.004.003 Business Improvement

DRM004.004.004 Architecture

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Data Area

Domain


DRM004.004.005 legal Advice

DRM004.004.006 Outcomes and

Outputs

DRM004.004.007 Procurement Planning

DRM004.004.008 Strategic Planning

DRM004.004.009 Workforce Planning

DRM004.005 Public Affairs DRM004.005.001 Customer Service

DRM004.005.002 Government

Campaigns

DRM004.005.003 Government Media

DRM004.005.004 Public Consultation

DRM004.005.005 Public Relations

DRM004.006 Revenue

Collection

DRM004.006.001 Agency Asset Sales

DRM004.006.002 Debt Collection

DRM004.006.003 Government Assets

Sales

DRM004.006.004 Sales of Goods and

Services

DRM004.006.005 Tax Collection

DRM004.006.006 User Fee Collection

4.6.1. DRM004.001 Information and Knowledge Exchange

DRM004.001 Information and Knowledge Exchange Data Category refers to the

categorization of information that are used in supporting avenues through which the

government exchanges information and explicit knowledge with individuals, businesses and

organisations within the community – this includes research and development, the creation of

explicit knowledge, advice, reporting and the dissemination of information and regulatory

guidance.

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The Data Sub-category which falls under DRM004.001 Information and Knowledge Exchange

Data Category are listed in the table below:



Knowledge Exchange


1. Records of advice, guidelines and

consultative services to support the

implementation of a specific service for

citizens;

2. Records of advice, information and

guidelines as knowledge and experience

transferred to citizens through advice,

information and guidance.

DRM004.001.002 Analysis and

Reporting


1. Analysis data on sets of information and

reporting on the results.

DRM004.001.003 Discussion Forums Details or information on:

1. Provision records of public forums to

promote, facilitate and enable the transfer

and exchange of information and

knowledge through discussion (including

organised and facilitated public gatherings

and meetings, and electronic / online

forums).

DRM004.001.004 Guidance

Dissemination


1. Records of guidelines published and

broadcasted to assist in the interpretation

and implementation of regulations.




2. government information that can be

published and broadcasted

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3. Guidelines on how to disseminate

information and knowledge


Presentation


1. sets of government information or explicit

knowledge captured, catalogued and

organised into formats ready for people to

use such as documents, publications,

knowledge bases and information bases

(including information types such as

policies, procedures, facts, results of

experience, problem solutions, standards,

guidelines, rules, education and training

materials, agency profiles, etc).

DRM004.001.007 Research and

Development


1. Data and information of research that is

gathered and results of the research that is

disseminated.

2. new products, services, technologies,

methodologies and ideas that has been

researched, developed and evaluated

DRM004.001.008 Information from

Citizens


1. records of avenues provided for individuals,

businesses and other organisations to

submit information to the government about

their person, business or organisation;

2. Records of avenues provided for individuals,

businesses and other organisations to view

information held about them by the

government, and to check the progress and

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status of information transactions with the

government.

4.6.2. DRM004.002 Statistical Service

DRM004.002 Statistical Service Data Category refers to the categorization of information that

are used in providing a high quality, objective and responsive statistics service to assist and

encourage informed decision making, research and discussion within governments and the

community.

The Data Sub-category which falls under DRM004.002 Statistical Service Data Category are



DRM004.002.001 Census Details or information on:

1. Records of information collected from

people, households, businesses and the

administrative systems of government

agencies (including the Population Census,

household surveys, business surveys and

information collections from government

agencies).

DRM004.002.002 Statistical



1. Numerical facts (statistics) that is compiled

and analysed to identify trends and

significant information – categories may

focus on economic or social matters,

government activities or the population in

general (including liaison with other

organisations to coordinate the collection of

statistics).

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DRM004.002.003 Statistical

Standards


1. records of standards for numerical facts

issued to the Malaysian community to

ensure the information is coherent,

comprehensible and consistent;

2. guidelines and statistical standard that is to

be advised to official bodies within

Malaysia;


Coordination


1. records on the co-ordinated collection of

statistics across official bodies in Malaysia;

2. Records of statistics that are coherent

relatable and fit for purpose.


Dissemination


1. statistical information that is compiled and

disseminated for use by a broad cross-

section of the community, businesses, the

research sector, the media, government

departments and agencies, other

governments and international agencies –

statistical categories may focus on the

population, economic or social matters,

environmental matters or government

activities relevant to the Malaysian public.

4.6.3. DRM004.003 Governance

DRM004.003 Governance Data Category refers to the categorization of information that are

used in

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1. Executing legislative processes in the Parliament, assemblies or councils, where

officers are elected to represent citizens;

2. Administering committees that report to legislative bodies;

3. Managing elections of government representatives and sponsoring major community

events, which includes official duties carried out by the titular head of the government

or municipality (including managing the machinery of government processes at all

levels of government).

The Data Sub-category which falls under DRM004.003 Governance Data Category are listed

in the table below:


DRM004.003.001 Civic Events Details or information on:

1. records on community events and

ceremonies organised to mark significant

occasions;

2. records on security, publicity and

entertainment coordination;

3. Records on public facilities, car parking and

seating arrangement (including liaison with

local businesses, volunteers and community

groups).

DRM004.003.002 Constitutional

Matters


1. management of system of fundamental

principles that provide the governance

framework for a nation, state, territory or

municipality;

2. policy and procedures administration for

constitutional review and amendment;

3. Guidelines on the implications of

intervention in constitutional litigation

(including the activities of committees

involved in constitutional matters).

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DRM004.003.003 Electoral Matters Details or information on:

1. records of voting administration to elect

representatives for public office;

2. the result of referenda to amend the

constitution;

3. Procedures of electoral rolls and enrolment;

4. Records on provision management of polling

booths, ballot papers and scrutiny of

electoral processes;

5. Records of results of elections that is

distributed via any medium (including

electoral information and education

programs).

DRM004.003.004 Assessment,



1. Records of the coordination and promotion

management for ceremonies that is

conducted to pay tribute to notable

achievements;

2. selection criteria and the framework of levels

of honour that has been established;

3. Records of medals that are designed and

produced;

4. Records of research and evaluation of

nominations;

5. Records of the register of awards;

DRM004.003.005 Intergovernmental

Relations


1. records of associations between Malaysian

government jurisdictions;

2. administration records of inter-jurisdictional

bodies, grants and reforms;

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3. Agreements negotiation details on matters

other than trade.

DRM004.003.006 Legislative Drafting Details or information on:

1. the legal instruments prepared for the

parliament of any jurisdiction;

2. data and results of government policy and

the constitutional environment that has been

analysed;

3. legal effect of existing legislation that has

been interpreted;

4. Guidelines on legislative proposals.

DRM004.003.007 Official Protocol 1. activities of high-level government

representatives;

2. Records of conventions, customs and

arrangements required that has been

determined as appropriate during formal

procedures and functions, either in Malaysia

or overseas (including research, advice and

support services for occasions where official

protocol is to be followed).


Chamber Support


1. records of corporate assistance and security

services provided to Houses of Parliament,

assemblies or governing councils;

2. arrangements records of accommodation,

equipment and catering are made;

3. building and maintenance requirements;

4. Supervised records of broadcasts of

parliamentary proceedings.

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1. records of administrative assistance

supplied to elected members in all tiers of

government in Malaysia to help them fulfil

their duties;

2. Management records of secretariat support

and secretarial staff;

3. Provision records of access to reference and

research services;

4. Guidelines on procedures and the

interpretation of standing orders.

DRM004.003.010 Public

Administration


1. Records of development and administration

of programs to implement the policies and

initiatives of the executive and elected

representatives;

2. Records review and evaluation of the

performance of such programs;

3. Policy and guidelines to improve public

administration.

DRM004.003.011 Regulation

Development


1. Records on the development and

establishment of regulations governing

conduct or behaviour in specific areas

(including researching and drafting

proposed and final regulations).

4.6.4. DRM004.004 Planning and Budgeting

DRM004.004 Planning and Budgeting Data Category refers to the categorization of


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1. Determining strategic direction,

2. Identifying and establishing programs, services and processes, and

3. Allocating resources (capital and labour) among those programs and processes.

The Data Sub-category which falls under DRM004.004 Planning and Budgeting Data Category



DRM004.004.001 Budget Delivery Details or information on:

1. legal appropriation and managerial

distribution of budget authority

DRM004.004.002 Budget

Formulation


2. Records of activities undertaken to

determine priorities for future spending and

to develop an itemised forecast of future

funding and expenditures during a targeted

period of time (including the collection and

use of performance information to assess

the effectiveness of programs and develop

budget priorities).


Improvement


1. Records of efforts to gauge the ongoing

effectiveness and efficiency of business

services and business processes and

opportunities identified for re-engineering or

restructuring;

2. Records of innovation to business solutions,

products and government services.

DRM004.004.004 Enterprise

Architecture


1. Records of activities involved in describing

the current state and defining the target

state for the Malaysian Government’s

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business, information, organisation,

people, processes and technology

(including establishment of a transition

strategy for achieving the target state).

DRM004.004.005 Legal Advice Details or information on:

1. Records of activities involved in obtaining

legal advice and resolving legal issues

during procurement processes and the

development of policies and programs

(including legal advice obtained in-house or

through appropriate external legal

advisors).

DRM004.004.006 Outcomes and

Outputs


1. Records of activities that align government

resources allocated through budget

formulation, execution and management

actions with examinations of program

objectives, performance, and demonstrated

results (including the review and evaluation

of outputs and outcomes).

DRM004.004.007 Procurement

Planning


1. Records of processes for ensuring that

appropriate investments are selected for

capital and operational expenditures.

DRM004.004.008 Strategic Planning Details or information on:

1. The annual and long-term goals that are

determined and the best approach

identified for achieving those goals

(including formulation of business,

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financial, human resources, ICT and

information strategies).

DRM004.004.009 Workforce

Planning


1. Requirements for workforce competencies

to meet the agency’s strategic goals and for

developing the strategies to meet these

requirements.

4.6.5. DRM004.005 Public Affairs

DRM004.005 Public Affairs Data Category refers to the categorization of information that are

used in the exchange of information and communication between the government, citizens

and stakeholders in direct and indirect support of citizen services, public policy, and/or the

national interest.

The Data Sub-category which falls under DRM004.005 Public Affairs Data Category are listed

in the table below:


DRM004.005.001 Customer Service Details or information on:

1. Provision of information on government’s

operation and service offerings to citizens.

2. interactions and relationships management

with those citizens as customers of the

government;

3. protection of citizens’ rights to access


4. Records of facilities management where

trained personnel are available to answer

questions or provide advice via the

telephone;

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Campaigns


1. Records of marketing management of

government services products and

programs to the general public in an attempt

to promote awareness and increase the

number of customers / beneficiaries of those

services and programs.

DRM004.005.003 Government Media Details or information on:

1. Management records of government

advertising and communications activities;

2. Advertisements and advertising campaign

material that has been developed (including

production of media releases, public notices,

commercial and employment opportunities).

DRM004.005.004 Public Consultation Details or information on:

1. Records of the management of soliciting,

maintaining and responding to public

comments regarding proposed government

policy and regulations.

DRM004.005.005 Public Relations Details or information on:

1. Efforts to promote an organisation’s image

through the effective handling of citizen

concerns.

4.6.6. DRM004.006 Revenue Collection

DRM004.006 Revenue Collection Data Category refers to the categorization of information

that are used in the collection of Government income from all sources.

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The Data Sub-category which falls under DRM004.006 Revenue Collection Data Category are



DRM004.006.001 Agency Asset

Sales


1. Records of the receipt of monies through the

disposal and sale of government agency

assets to the private sector (e.g. government

furniture, office fittings, computing

hardware).

DRM004.006.002 Debt Collection Details or information on:

1. Records of the collection of money owed to

the government from both foreign and

domestic sources (including monies from

individuals, businesses and other

organisations).


Assets Sales


1. Records of the management of acquisition,

oversight, tracking, and sale of non-internal

assets managed by the government with a

commercial value and sold to the private

sector (including public infrastructure,

utilities and enterprises. It does not include

assets owned by government agencies).

DRM004.006.004 Sales of Goods

and Services

1. The information of goods and services cost

and price offered to the public and other non-

government entities.

DRM004.006.005 Tax Collection Details or information on:

1. records of the collection of taxes and levies

from business and the community;

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2. Records of the assessment and review of

the operation of the tax system.

DRM004.006.006 User Fee

Collection


1. Records of the collection of fees imposed

on individuals or organisations for the

provision of government services and for

the use of government goods or resources

(e.g. national parks).

DRM005 Government Resource Management Data Area

Domain

The DRM005 Government Resource Management Data Area Domain refers to the data

required by the Government (independent of the ministries/ agencies performing them) in

order to enable the Government to operate effectively and efficiently.

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Figure 19: DRM005 Government Resource Management Data Area Domain

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The structure of DRM005 Government Resource Management Data Area Domain

incorporates the Data Category and Data Sub-category, as shown in the table below:

Data Area

Domain


DRM005

Government

Resource

Management

Data Area

Domain

DRM005.001

Administrative

Management


Management



BRM005.001.003 Help Desk Services


Management

BRM005.001.005 Travel



DRM005.002 Financial

Management

BRM005.002.001 Accounting


Management


Receivables

BRM005.002.004 Cost

Accounting/Performance Measurement

BRM005.002.005 Financial Reporting


Management

BRM005.002.007 Management of Public

Monies

BRM005.002.008 Payments


DRM005.003 Human

Resource Management

BRM005.003.001 Benefits Management

BRM005.003.002 Employee Performance

Management

BRM005.003.003 Organisation and Position

Management

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Data Area

Domain


BRM005.003.004 Recruitment


Management

BRM005.003.006 Separation Management

BRM005.003.007 Training and Development

BRM005.003.008 Workplace Relations

DRM005.004 ICT

Management



BRM005.004.002 ICT Resources Access

Management

BRM005.004.003 ICT Service Assistance

BRM005.004.004 ICT Service Management

BRM005.004.005 ICT Solution Delivery and

Maintenance

BRM005.004.006 ICT Supplier Relationship

Management

DRM005.005 Information

and Knowledge

Management

BRM005.005.001 Document and Records

Management

BRM005.005.002 Information Exchange

Standards

BRM005.005.003 Information Management

Standards


Management


Management

BRM005.005.006 Knowledge Management

BRM005.005.007 Library Management

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4.7.1. DRM005.001 Administrative Management

DRM005.001 Administrative Management Data Category refers to the categorization of

information that are used in the day-to-day management and maintenance of the internal

infrastructure.

The Data Sub-category which falls under DRM005.001 Administrative Management Data



DRM005.001.001 Accommodation

Management


1. the determination and management of

accommodation needs;

2. Plan for acquiring and maintaining

accommodation furnishings.

DRM005.001.002 Facilities, Fleet and



1. Management of maintenance,

administration and operation of office

buildings, fleets, machinery, and other

capital assets that are possessions of the

government.

DRM005.001.003 Help Desk

Services


1. The management of a service centre to

respond to government and contract

employees' technical and administrative

questions.

DRM005.001.004 Physical Security

Management


1. Guidelines of ensuring physical protection of

an organisation’s personnel, assets and

facilities (including security clearance

management).

DRM005.001.005 Travel Details or information on:

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1. Planning, preparing and monitoring of

business related traveling for an

organisation’s employees.

DRM005.001.006 Workplace Policy



1. workplace policies such as dress codes,

time reporting requirements, telecommuting,

etc.

4.7.2. DRM005.002 Financial Management

DRM005.002 Financial Management Data Category refers to the categorization of information

that are used in the use of financial information to measure, operate and predict the

effectiveness and efficiency of an entity's activities in relation to its objectives. The ability to

obtain and use such information is usually characterised by having in place policies, practices,

standards and a system of controls that reliably capture and report activity in a consistent

manner.

The Data Sub-category which falls under DRM005.002 Financial Management Data Category



DRM005.002.001 Accounting Details or information on:

1. Accounting records for assets, liabilities,

revenues and expenses associated with the

maintenance of government programs and

expenditure of government appropriations in

accordance with applicable standards.

DRM005.002.002 Asset and Liability

Management


1. The management records of assets and

liabilities of the government (including the

major assets and liabilities presented on the

government balance sheet that contribute

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towards the net debt and net worth of the

Malaysian Government).

DRM005.002.003 Collections and

Receivables


1. Deposits, fund transfers, and receipts for

sales or service.

DRM005.002.004 Cost

Accounting/Performance

Measurement


1. Cost information (useful to both internal and

external groups concerned with the way in

which an organisation uses, accounts for,

safeguards and controls its resources to

meet its objectives) that has been

accumulated, measured, analysed,

interpreted, and reported.

2. Cost accounting information is necessary in

establishing strategic goals, measuring

service efforts and accomplishments and

relating efforts to accomplishments.

3. Cost accounting, financial accounting and

budgetary accounting all draw information from

common data sources.

DRM005.002.005 Financial Reporting Details or information on:

1. Provision management of financial

information,

2. Report of financial transactions that has

been analysed.

DRM005.002.006 Financial Resource

Management


1. management records of government

financial assets;

2. Provide advice on legislative responsibilities

and reporting requirements;

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3. Manage the efficient, effective and ethical

use of government resources.

DRM005.002.007 Management of

Public Monies


1. management records of the government

budget process including the development

of plans and programs, budgets, and

performance outputs as well as financing

government programs and operations

through appropriation and apportionment of

direct and reimbursable spending authority,

fund transfers, investments and other

financing mechanisms.

DRM005.002.008 Payments Details or information on:

1. records of disbursements of government

funds, via a variety of mechanisms, to

government and private individuals,

government agencies, state, territory, local

and international governments, and the

private sector, to effect payment for goods

and services, or distribute entitlements,

benefits, grants, subsidies, loans or claims.

DRM005.002.009 Procurement Details or information on:

1. Procurement requirements.

2. Records of management of planning,

controlling and decision making in

maximizing value, minimizing cost and

reduce risk.

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4.7.3. DRM005.003 Human Resource Management

DRM005.003 Human Resource Management Data Category refers to the categorization of

information that are used in all activities associated with the recruitment and management of

personnel.

The Data Sub-category which falls under DRM005.003 Human Resource Management Data



DRM005.003.001 Benefits

Management


1. Management of design, development and

implementation of benefit programs that

attract, retain and support current and

former agency employees (including

establishing and communicating benefits

programs);

DRM005.003.002 Employee

Performance Management


1. the design, development and


performance management approach to

ensure agency employees are

demonstrating competencies required of

their work assignments;

2. Performance management strategies that

enables managers to make distinctions in

performance and links individual

performance to agency goal and mission

accomplishment (including management of

employee performance at the individual level

and evaluation of the overall effectiveness of

the agency’s employee development

approach).

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DRM005.003.003 Organisation and

Position Management


The management records of the design,

development and implementation of

organisational and position structures.

DRM005.003.004 Recruitment Details or information on:

1. procedures that are established for

recruiting and selecting high-quality,

productive employees with the right skills

and competencies, in accordance with merit

system principles (including developing a

staffing strategy and plan);

2. applicant evaluation approach;

3. vacancy;

4. management records on the evaluation of

candidates against the competency

requirements for the position;

5. records of initiations of pre-employment

activities;

DRM005.003.005 Remuneration

Management


1. Management of the design, development

and implementation of compensation

programs that attract, retain and fairly

compensate agency employees.

DRM005.003.006 Separation

Management


1. employee separation programs that assist

employees in transitioning to non-

Government employment;

2. records of unproductive, non-performing

employees;

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3. Records of employees transitioning to

retirement.

DRM005.003.007 Training and

Development


1. management of the design, development

and implementation of a comprehensive

employee development approach

DRM005.003.008 Workplace

Relations


1. Management of the design, development

and implementation of programs that strive

to maintain an effective employer-employee

relationship that balances the agency’s

needs against its employees’ rights.

2. The relationship between the agency and its

unions and bargaining units.

4.7.4. DRM005.004 ICT Management

DRM005.004 ICT Management Data Category refers to the categorization of information that

are used in the coordination of information and technology resources and solutions required

by the Government to support or provide a service.

The Data Sub-category which falls under DRM005.004 ICT Management Data Category are



DRM005.004.001 ICT Operations &



1. Guidelines to manage and maintain

standard operations within the ICT

environment and supporting the ICT

infrastructure;

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DRM005.004.002 ICT Resources

Access Management


1. Records of user access to ICT resources;

2. Records on provision of authentication and

verification of user identity and authority to

access;

3. Records of license activation and expiration

4. Management of user access activities (log,

track and monitor);

DRM005.004.003 ICT Service

Assistance


1. Records of requests for service or incidents

causing disruption to normal service

operation or reduction in quality of service;

2. Records of resolution provision and support

for requests and incidents

3. Records of change to remedy causes of

disruption or service quality reduction.

DRM005.004.004 ICT Service

Management


1. Activities and processes involved in

providing quality ICT services (including

management of the ability to meet demand

for services; management of the agreed

levels of service between the ICT service

provider and the service customer;

management of the ICT configuration that’s

supports service provision; and includes

management of change to ICT resources).

DRM005.004.005 ICT Solution

Delivery and Maintenance


1. Activities associated with delivering and

maintaining software services and

applications to meet business and corporate

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needs. Business solutions may include in-

house, inter-agency and vendor-supplied

software services and applications.

DRM005.004.006 ICT Supplier



1. Management of the contractual relationships

between the organisation and suppliers of

ICT services and software solutions;

2. Establish, monitor and report on

achievement of agreed service levels.

4.7.5. DRM005.005 Information and Knowledge Management

DRM005.005 Information and Knowledge Management Data Category refers to the

categorization of information that are used in

1. The ownership or custody of information and intellectual assets held by the government,

and

2. The governance of information collection, arrangement, storage, maintenance,

retrieval, dissemination and destruction which also includes maintaining the policies,

guidelines and standards regarding information management and governance.

The Data Sub-category which falls under DRM005.005 Information and Knowledge

Management Data Category are listed in the table below:


DRM005.005.001 Document and

Records Management


1. Records of the management of operations

surrounding ownership or custody,

management, preservation, destruction and

discovery of the official documents and

records for an agency (including

management and stewardship of information

held by a government agency; management

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and maintenance of ongoing operational

information; archival and retrieval of ageing

or obsolete information; and destruction of

material no longer legally required to be

kept.)

DRM005.005.002 Information

Exchange Standards


1. Standards established to facilitate business

interoperability and the exchange of data

and information between government

agencies, and between the government and

private individuals, businesses and

organisations (including information

infrastructures for government use).


Management Standards


1. Standards established around the creation,

capture, management and disposal of

government records and documentation;

2. Guidelines for ensuring the accessibility of

government information to individuals

including people with special needs;

3. Records of the organisation and use of


4. Best practice information management

strategies.

DRM005.005.004 Information Rights

Management


Management of information rights such as

freedom of information, intellectual property

and copyright, and privacy of information.


Security Management


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1. Activities involved in protecting government

information from unauthorised access, use,

disclosure, disruptions, modification or

destruction;

2. Management of creation, maintenance and

implementation of security policies,

procedures and controls;

3. Affect the exposure, monitoring and

management of security breaches.


Management


1. The management and maintenance of

content of the intellectual assets of the

government comprising explicit knowledge

(recorded, formal, and structured) and tacit

knowledge (not recorded, unspoken,

informal).

2. Explicit knowledge includes bodies of

information created for the use and benefit

of government resources and members of

the public, such as knowledge artefacts,

knowledge bases and information bases that

are accessible, presentable, transmittable,

and can be held online or in hard copy

formats.

3. Tacit knowledge includes information held

by a person or between a group of people

derived from personal experience and

interpretation.

4. Knowledge management includes

converting tacit knowledge into explicit

knowledge through collaborative means of

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recording and formalising this experience

and interpretation.

DRM005.005.007 Library

Management


1. Records of management of the activities

surrounding acquisition, classification,

preservation, retrieval and lending of

published materials such as books,

periodicals, journals, manuscripts and other

information artefacts.

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5. Application Reference Model

Introduction

The Application Reference Model (ARM) is a business-driven, functional framework classifying

Application Service Category with respect to how these application functionalities support the

business objectives. The model aids in recommending application service capabilities which

are required for Government-supporting applications to ensure:

1. The application are able to meet the business requirements

2. The visibility of application functionalities, which will ease the decision in consolidation

or integration of applications.

Structure

The structure of the ARM is a tiered hierarchy representing the application category and

services required to enable the business functionality and services provided by the Malaysian

Government. The tiers are:


Level 1 Application Functionality

Domain

Refers to the generalized categorization of

application based on the nature of the

Government functionality and activities

surrounding the operations of the Government

Level 2 Application Service

Category

Refers to a more specific category of the

application to enable the business functionality

and services provided by the Malaysian

Government

Level 3 Application Service Sub-

category

Refers to the detailed application services

available in each application category to enable

the business functionality and services provided

by the Malaysian Government

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The ARM Application Domain separates the Malaysian Government application into seven (7)

distinct high-level application functionality categories:

Figure 20: ARM Application Domain

ARM001 Customer Facing

Functionality


application required to enable the services that is

directly provided by the Government (independent

of the ministries/agencies performing them) to and

on behalf of the citizens (individuals, businesses

and other organizations), relating to the

Government

ARM002 Process Automation

Functionality


application which automates the business

functionalities and processes within the

Government

Application Functionality

Domain

ARM001 Customer-

facing Functionality

ARM002 Process

Automation Functionality

ARM003 Business

Management Functionality

ARM004 Digital Asset Management Functionality

ARM005 Business

Analytical Management Functionality

ARM006 Back Office

Functionality

ARM007 Communication

& Support Functionality

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ARM003 Business Management

Functionality


application used to maintain the business continuity

within the Government

ARM004 Digital Asset



application used to support the generation,

management and distribution of intellectual capital

and electronic media across the business and

extended enterprise.

ARM005 Business Analytical



application used to support the extraction,

aggregation and presentation of information to

facilitate decision analysis and business evaluation

ARM006 Back Office

Functionality


application used to support the management of

enterprise planning and transactional-based

functions

ARM007 Communication and

Support Functionality


application that provide additional support to the

business functionality and services efficiency within

the Government

ARM001 Customer Facing Functionality

ARM001 Customer Facing Functionality refers to the generalized categorization of application

required to enable the services that is directly provided by the Government (independent of

the ministries/agencies performing them) to and on behalf of the citizens (individuals,

businesses and other organizations), relating to the Government.

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Figure 21: ARM001 Customer Facing Functionality

The structure of ARM001 Customer Facing Functionality incorporates the Application Service

Category and Application Service Sub-category, as shown in the table below:

Application

Functionality Domain

Application Service

Category

Application Services Sub-

category

ARM001 Customer

Facing Functionality

ARM001.001 Customer


(CRM)

ARM001.001.001 Call Centre

Management Services

ARM001.001.002 Customer

Analytics Services

ARM001.001.003 Sales and

Marketing Services

ARM001.001.004 Product

Management Services

ARM001.001.005 Brand

Management Services

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Application


Application Service

Category


category

ARM001.001.006

Customer/Account Management

Service

ARM001.001.007 Contract and

Profile Management Services

ARM001.001.008 Partner

Relationship Services


Feedback Services

ARM001.001.010 Surveys

Services

ARM001.002 Customer

Preferences

ARM001.002.001

Personalisation Services

ARM001.002.002 Subscriptions

Services

ARM001.002.003 Alerts and

Notifications Services

ARM001.003 Customer

Initiated Assistance

ARM001.003.001 Online Help

Services

ARM001.003.002 Online

Tutorials Services

ARM001.003.003 Self-Service

Services

ARM001.003.004

Reservations/Registration

Services

ARM001.003.005 Multi-Lingual

Support Services

ARM001.003.006 Assistance

Request Services

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Application


Application Service

Category


category

ARM001.003.007 Scheduling

Services

5.3.1. ARM001.001 Customer Relationship Management (CRM)

ARM001.001 Customer Relationship Management (CRM) refers to the categorization of

Application Service that are used to plan, schedule and control the activities between the

customer and the enterprise, both before and after a product or service is offered.

The Application Service Sub-category which falls under ARM001.001 Customer Relationship

Management (CRM) are listed in the table below:

Application Service Description

ARM001.001.001 Call Centre

Management Services

1. Handle telephone sales and/or service to

the end customer

ARM001.001.002 Customer Analytics

Services

1. Allow for the analysis of an organisation's

customers, as well as the scoring of third-

party information as it relates to an

organisation’s customers

ARM001.001.003 Sales and

Marketing Services

1. Facilitate the promotion of a product or

service and capture of new business

ARM001.001.004 Product

Management Services

1. Facilitate the creation and maintenance of

products and services

ARM001.001.005 Brand

Management Services

1. Support the application of a trade name to a

product or service as well as developing an

awareness for the name

ARM001.001.006 Customer/Account

Management Service

1. Support the retention and delivery of a

service or product to an organisation's

clients

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ARM001.001.007 Contract and

Profile Management Services

1. Provide a comprehensive view of all

customer interactions, including calls, email,

correspondence and meetings; also

provides for the maintenance of a

customer’s account, business and personal

information

ARM001.001.008 Partner

Relationship Services

1. Provide a framework to promote the

effective collaboration between an

organisation and its business partners,

particularly members of the distribution

chain (e.g. channel and alliance partners,

resellers, agents, brokers and dealers) and

other third parties that support operations

and service delivery to an organisation’s

customers; includes performance evaluation

of partners, if necessary


Feedback Services

1. Is used to collect, analyse and handle

comments and feedback from an

organisation's customers

ARM001.001.010 Surveys Services 1. Are used to collect useful information from

an organisation's customers

5.3.2. ARM001.002 Customer Preferences

ARM001.002 Customer Preferences refers to the categorization of Application Service that

are used to allow an organisation's customers to change a user interface and the way that

data is displayed.

The Application Service Sub-category which falls under ARM001.002 Customer Preferences


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ARM001.002.001 Personalisation

Services

1. Change a user interface and how data is

displayed

ARM001.002.002 Subscriptions

Services

1. Allow a customer to join a forum, listserv, or

mailing list

ARM001.002.003 Alerts and

Notifications Services

1. Allow a customer to be contacted in relation

to a subscription or service of interest

5.3.3. ARM001.003 Customer Initiated Assistance

ARM001.003 Customer Initiated Assistance refers to the categorization of Application Service

that are to used allow customers to proactively seek assistance and service from an

organisation.

The Application Service Sub-category which falls under ARM001.003 Customer Initiated

Assistance are listed in the table below:


ARM001.003.001 Online Help

Services

1. Provide an electronic interface to customer

assistance

ARM001.003.002 Online Tutorials

Services

1. Provide an electronic interface to educate

and assist customers

ARM001.003.003 Self-Service

Services

1. Allow an organisation's customers to sign up

for a particular service at their own initiative

ARM001.003.004

Reservations/Registration Services

1. Allow electronic enrolment and

confirmations for services

ARM001.003.005 Multi-Lingual

Support Services

1. Allow access to data and information in

multiple languages

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ARM001.003.006 Assistance

Request Services

1. Support the approach from a customer for

support

ARM001.003.007 Scheduling

Services

1. Define the set of capabilities that support the

plan for performing work or service to meet

the needs of an organisation’s customers

ARM002 Process Automation Functionality

ARM002 Process Automation Functionality refers to the generalized categorization of

application which automates the business functionalities and processes within the

Government.

Figure 22: ARM002 Process Automation Functionality

The structure of ARM002 Process Automation Functionality incorporates the Application

Service Category and Application Service Sub-category, as shown in the table below:

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Application

Domain

Application Category Application Services

ARM002 Process

Automation Services

ARM002.001 Tracing and

Workflow

ARM002.001.001 Process

Tracing Services

ARM002.001.002 Case

Management Services

ARM002.001.003 Conflict

Resolution Services

ARM002.002 Routing and

Scheduling

ARM002.002.001 Inbound

Correspondence Management

Services

ARM002.002.002 Outbound

Correspondences Management

Services

5.4.1. ARM002.001 Tracing and Workflow

ARM002.001 Tracing and Workflow refers to the categorization of Application Service that are

used to provide automatic monitoring and routing of documents to the users responsible for

working on them to support each step of the business cycle.

The Application Service Sub-category which falls under ARM002.001 Tracing and Workflow



ARM002.001.001 Process Tracing

Services

1. Allow the monitoring of activities within the

business cycle

ARM002.001.002 Case Management

Services

1. Manage the life cycle of a particular claim or

investigation within an organisation to

include creating, routing, tracing,

assignment and closing of a case as well as

collaboration among case handlers

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ARM002.001.003 Conflict Resolution

Services

1. Support the conclusion of contention or

differences within the business cycle

5.4.2. ARM002.002 Routing and Scheduling

ARM002.002 Routing and Scheduling refers to the categorization of Application Service that

are used to provide automatic directing and assignment or allocation of time for a particular

action or event.

The Application Service Sub-category which falls under ARM002.002 Routing and Scheduling



ARM002.002.001 Inbound

Correspondence Management

Services

1. Manage externally initiated communication

between an organisation and its

stakeholders

ARM002.002.002 Outbound

Correspondences Management

Services

1. Manage internally initiated communication

between an organisation and its

stakeholders

ARM003 Business Management Functionality

ARM003 Business Management Functionality refers to the generalized categorization of

application used to maintain the business continuity within the Government.

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Figure 23: ARM003 Business Management Functionality

The structure of ARM003 Business Management Functionality incorporates the Application


Application

Domain


ARM003 Business

Management

Services

ARM003.001 Management of

Process

ARM003.001.001 Change

Management Services

ARM003.001.002 Configuration

Management Services

ARM003.001.003 Requirements

Management Services

ARM003.001.004

Program/Project Services

ARM003.001.005

Governance/Policy Services

ARM003.001.006 Quality

Management Services

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Application

Domain


ARM003.001.007 Business Rule

Management Services

ARM003.001.008 Risk

Management Services

ARM003.002 Organizational

Management

ARM003.002.001

Workgroup/Groupware Services

ARM003.002.002 Network

Management Services

ARM003.003 Investment

Management

ARM003.003.001 Strategic

Planning & Management

Services

ARM003.003.002 Portfolio

Management Services

ARM003.003.003 Performance

Management Services

ARM003.004 Supply Chain

Management

ARM003.004.001 Procurement

Services

ARM003.004.002 Sourcing

Services

ARM003.004.003 Inventory

Management Services

ARM003.004.004 Catalogue

Management Services

ARM003.004.005

Ordering/Purchasing Services

ARM003.004.006

Invoice/Requisition Tracking and

Approval Services

ARM003.004.007

Storefront/Shopping Cart

Services

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Application

Domain


ARM003.004.008 Warehouse

Management Services

ARM003.004.009 Returns

Management Services

ARM003.004.010 Logistics and

Transportation Services

5.5.1. ARM003.001 Management of Process

ARM003.001 Management of Process refers to the categorization of Application Service that

are used to plan, schedule and control the activities between the users and the enterprise,

both before and after a product or service is offered.

The Application Service Sub-category which falls under ARM003.001 Management of Process



ARM003.001.001 Change

Management Services

1. Control the process for updates or

modifications to the existing documents,

software or business processes of an

organisation

ARM003.001.002 Configuration

Management Services

1. Control the hardware and software

environments, as well as documents of an

organisation

ARM003.001.003 Requirements

Management Services

1. Gather, analyse and fulfil the needs and

prerequisites of an organisation's efforts

ARM003.001.004 Program/Project

Services

1. Manage and control a particular effort of an

organisation

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ARM003.001.005

Governance/Policy Services

1. Influence and determine decisions, actions,

business rules and other matters within an

organisation

ARM003.001.006 Quality

Management Services

1. Help determine the level that a product or

service satisfies certain requirements

ARM003.001.007 Business Rule

Management Services

1. Manage the enterprise processes that support

an organisation and its policies

ARM003.001.008 Risk Management

Services

1. Support the identification and probabilities or

chances of hazards as they relate to a task,

decision or long-term goal; includes risk

assessment and risk mitigation

5.5.2. ARM003.002 Organizational Management

ARM003.002 Organizational Management refers to the categorization of Application Service

that are used to support both collaboration and communication within an organisation.

The Application Service Sub-category which falls under ARM003.002 Organizational

Management are listed in the table below:


ARM003.002.001

Workgroup/Groupware Services

1. Support multiple users working on related

tasks

ARM003.002.002 Network

Management Services

1. Monitor and maintain a communications

network in order to diagnose problems, gather

statistics and provide general usage

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5.5.3. ARM003.003 Investment Management

ARM003.003 Investment Management refers to the categorization of Application Service that

are used to manage the financial assets and capital of an organisation.

The Application Service Sub-category which falls under ARM003.003 Investment



ARM003.003.001 Strategic Planning

& Management Services

1. Support the determination of long-term goals

and the identification of the best approach for

achieving those goals

ARM003.003.002 Portfolio

Management Services

1. Support the administration of a group of

investments held by an organisation

ARM003.003.003 Performance

Management Services

1. Measure the effectiveness of an

organisation's financial assets and capital

5.5.4. ARM003.004 Supply Chain Management

ARM003.004 Supply Chain Management refers to the categorization of Application Service

that are used to plan, schedule and control a supply chain and the sequence of organisations

and functions that mine, make or assemble materials and products from manufacturer to

wholesaler to retailer to consumer.

The Application Service Sub-category which falls under ARM003.004 Supply Chain



ARM003.004.001 Procurement

Services

1. Support the ordering and purchasing of

products and services

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ARM003.004.002 Sourcing Services

1. Support the supply of goods or services as

well as the tracking and analysis of costs for

these goods

ARM003.004.003 Inventory

Management Services

1. Provide for the balancing of customer service

levels with inventory investment

ARM003.004.004 Catalogue

Management Services

1. Support the listing of available products or

services that an organisation offers

ARM003.004.005

Ordering/Purchasing Services

1. Allow the placement of request for a product

ARM003.004.006

Invoice/Requisition Tracking and

Approval Services

1. Support the identification of where a shipment

or delivery is within the business cycle

ARM003.004.007

Storefront/Shopping Cart Services

1. Support the online equivalent of the

supermarket cart, where orders and

merchandise are placed

ARM003.004.008 Warehouse

Management Services

1. Provide for the storage and movement of

materials within a warehouse, including these

processes: material receipt, order picking,

packaging, labelling and shipping

ARM003.004.009 Returns

Management Services

1. Collect, analyse and resolve product returns

or service cancellations

ARM003.004.010 Logistics and

Transportation Services

1. Provide for efficient freight and traffic

management

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ARM004 Digital Asset Management Functionality

ARM004 Digital Asset Management Functionality refers to the generalized categorization of

application used to support the generation, management and distribution of intellectual capital

and electronic media across the business and extended enterprise.

Figure 24: ARM004 Digital Asset Management Functionality

The structure of ARM004 Digital Asset Management Functionality incorporates the Application


Application

Domain


ARM004 Digital

Asset Services

ARM004.001 Content

Management

ARM004.001.001 Content

Authoring Services


Review and Approval Services

ARM004.001.003 Tagging and

Aggregation Services

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Application

Domain



Publishing and Delivery Services

ARM004.001.005 Syndication

Management Services

ARM004.002 Document

Management

ARM004.002.001 Document

Imaging and OCR Services


Referencing Services


Revisions Services

ARM004.002.004

Library/Storage Services


Review and Approval Services


Conversion

ARM004.002.007 Indexing

ARM004.002.008 Classification

ARM004.003 Knowledge

Management

ARM004.003.001 Information

Retrieval Services


Mapping/Taxonomy Services


Sharing Services

ARM004.003.004 Categorisation

Services

ARM004.003.005 Knowledge

Engineering Services


Capture Services

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Application

Domain



Distribution and Delivery

Services

ARM004.003.008 Smart

Documents Services

ARM004.004 Records

Management

ARM004.004.001 Record

Linking/Association Services


Retirement Services

ARM004.004.003 Digital Rights

Management Services

5.6.1. ARM004.001 Content Management

ARM004.001 Content Management refers to the categorization of Application Service that are

used to manage the storage, maintenance and retrieval of documents and information of a

system or website.

The Application Service Sub-category which falls under ARM004.001 Content Management



ARM004.001.001 Content Authoring

Services

1. Allow for the creation of tutorials, CBT

courseware, websites, CD-ROMs and other

interactive programs

ARM004.001.002 Content Review

and Approval Services

1. Allow for the approval of interactive

programs

ARM004.001.003 Tagging and

Aggregation Services

1. Support the identification of specific content

within a larger set of content for collection

and summarisation

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ARM004.001.004 Content Publishing

and Delivery Services

1. Allow for the propagation of interactive

programs

ARM004.001.005 Syndication

Management Services

1. Control and regulate an organisation's brand

5.6.2. ARM004.002 Document Management

ARM004.002 Document Management refers to the categorization of Application Service that

are used to control the capture and maintenance of an organisation's documents and files.

The Application Service Sub-category which falls under ARM004.002 Document Management



ARM004.002.001 Document Imaging

and OCR Services

1. Support the scanning of documents


Referencing Services

1. Support the redirection to other documents

and information for related content


Revisions Services

1. Support the versioning and editing of content

and documents

ARM004.002.004 Library/Storage

Services

1. Support document and data warehousing

and archiving

ARM004.002.005 Document Review

and Approval Services

1. Support the editing and commendation of

documents before releasing them


Conversion

1. Support the changing of files from one type

of format to another

ARM004.002.007 Indexing

1. Support the rapid retrieval of documents

through a structured numbering construct

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ARM004.002.008 Classification 1. Support the categorisation of documents

5.6.3. ARM004.003 Knowledge Management

ARM004.003 Knowledge Management refers to the categorization of Application Service that

are used to identify, gather and transform documents, reports and other sources into

meaningful information.

The Application Service Sub-category which falls under ARM004.003 Knowledge




Retrieval Services

1. Allow access to data and information for use

by an organisation and its stakeholders


Mapping/Taxonomy Services

1. Support the creation and maintenance of

relationships between data entities, naming

standards and categorisation

ARM004.003.003 Information Sharing

Services

1. Support the use of documents and data in a

multi-user environment for use by an

organisation and its stakeholders

ARM004.003.004 Categorisation

Services

1. Allow classification of data and information

into specific layers or types to support an

organisation


Engineering Services

1. Support the translation of knowledge from

an expert into the knowledge base of an

expert system


Capture Services

1. Facilitate collection of data and information

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Distribution and Delivery Services

1. Support the transfer of knowledge to the end

customer

ARM004.003.008 Smart Documents

Services

1. Support the interaction of information and

process (business logic) rules between

users of the document (i.e. the logic and use

of the document is embedded within the

document itself and is managed within the

document parameters)

5.6.4. ARM004.004 Records Management

ARM004.004 Records Management refers to the categorization of Application Service that are

used to store, protect, archive, classify and retire documents and information.

The Application Service Sub-category which falls under ARM004.004 Records Management



ARM004.004.001 Record

Linking/Association Services

1. Support the correlation between logical data

and information sets


Retirement Services

1. Support the termination or cancellation of

documents and artefacts used by an


ARM004.004.003 Digital Rights

Management Services

1. Support the claim and ownership of

intellectual capital and artefacts belonging to

an organisation

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ARM005 Business Analytical Functionality

ARM005 Business Analytical Functionality refers to the generalized categorization of

application used to support the extraction, aggregation and presentation of information to

facilitate decision analysis and business evaluation.

Figure 25: ARM005 Business Analytical Functionality

The structure of ARM005 Business Analytical Functionality incorporates the Application


Application

Domain


ARM005 Business

Analytical Services

ARM005.001 Analysis and

Statistics

ARM005.001.001 Mathematical

Services

ARM005.001.002

Structural/Thermal Services

ARM005.001.003 Radiological

Services

ARM005.001.004 Forensics

Services

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Application

Domain


ARM005.002 Visualization ARM005.002.001 Graphic/Charting

Services

ARM005.002.002 Imagery Services

ARM005.002.003 Multimedia

Services

ARM005.002.004

Mapping/Geospatial/Elevation/GPS

Services

ARM005.002.005 CAD Services

ARM005.003 Knowledge

Discovery

ARM005.003.001Data Mining

Services

ARM005.003.002 Modelling

Services

ARM005.003.003 Simulation

Services

ARM005.004 Business

Intelligence

ARM005.004.001 Demand

Forecasting/Management Services

ARM005.004.002 Balanced

Scorecard Services

ARM005.004.003 Decision Support

and Planning Services

ARM005.005 Reporting ARM005.005.001 Ad hoc Services

ARM005.005.002

Standardised/Canned Services

ARM005.005.003 OLAP Services

5.7.1. ARM005.001 Analysis and Statistics

ARM005.001 Analysis and Statistics refers to the categorization of Application Service that

are used to examine business issues, problems and their solutions.

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The Application Service Sub-category which falls under ARM005.001 Analysis and Statistics



ARM005.001.001 Mathematical

Services

1. Support the formulation and mathematical

analysis of probabilistic models for random

phenomena and the development and

investigation of methods and principles for

statistical inference

ARM005.001.002 Structural/Thermal

Services

1. Support the use of data flow and data

modelling diagrams for applying systematic

analysis of data

ARM005.001.003 Radiological

Services

1. Support the use of radiation and x-ray

technologies for analysis and scientific

examination

ARM005.001.004 Forensics Services

1. Support the analysis of physical elements

using science and technology for

investigative and legal purposes

5.7.2. ARM005.002 Visualization

ARM005.002 Visualization refers to the categorization of Application Service that are used to

convert data into graphical or picture form.

The Application Service Sub-category which falls under ARM005.002 Visualization are listed

in the table below:


ARM005.002.001 Graphic/Charting

Services

1. Support the presentation of information in

the form of diagrams or tables

ARM005.002.002 Imagery Services

1. Support the creation of film or electronic

images from pictures or paper forms

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ARM005.002.003 Multimedia

Services

1. Support the representation of information in

more than one form to include text, audio,

graphics, animated graphics and full motion

video

ARM005.002.004 Mapping/

Geospatial/ Elevation/GPS Services

1. Provide for the representation of position

information through the use of attributes

such as elevation and latitude and longitude

coordinates

ARM005.002.005 CAD Services

1. Stands for Computer Aided Design and

supports the design of products with

computers

5.7.3. ARM005.003 Knowledge Discovery

ARM005.003 Knowledge Discovery refers to the categorization of Application Service that are

used to facilitate the identification of useful information from data.

The Application Service Sub-category which falls under ARM005.003 Knowledge Discovery



ARM005.003.001Data Mining

Services

1. Provide for the efficient discovery of non-

obvious, valuable patterns and relationships

within a large collection of data

ARM005.003.002 Modelling Services

1. Develop descriptions to adequately explain

relevant data for the purpose of prediction,

pattern detection, exploration or general

organisation of data

ARM005.003.003 Simulation

Services

1. Utilise models to mimic real-world processes

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5.7.4. ARM005.004 Business Intelligence

ARM005.004 Business Intelligence refers to the categorization of Application Service that are

used to provide information that pertains to the history, current status or future projections of

an organisation.

The Application Service Sub-category which falls under ARM005.004 Business Intelligence



ARM005.004.001 Demand

Forecasting/Management Services

1. Facilitate the prediction of sufficient

production to meet an organisation's sales of

a product or service

ARM005.004.002 Balanced

Scorecard Services

1. Support the listing and analysis of both

positive and negative impacts

2. associated with a decision recommendation

functionality

ARM005.004.003 Decision Support

and Planning Services

1. Support the analysis of information and

predict the impact of decisions before they

are made

5.7.5. ARM005.005 Reporting

ARM005.005 Reporting refers to the categorization of Application Service that are used to

organise data into useful information.

The Application Service Sub-category which falls under ARM005.005 Reporting are listed in

the table below:


ARM005.005.001 Ad hoc Services

1. Support the use of dynamic reports on an as-

needed basis

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ARM005.005.002

Standardised/Canned Services

1. Support the use of pre-conceived or pre-

written reports

ARM005.005.003 OLAP Services

1. Online Analytical Processing supports the

analysis of information that has been

summarised into multidimensional views

and hierarchies

ARM006 Back Office Functionality

ARM006 Back Office Functionality refers to the generalized categorization of application used

to support the management of enterprise planning and transactional-based functions.

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Figure 26: ARM006 Back Office Functionality

The structure of ARM006 Back Office Functionality incorporates the Application Service

Category and Application Service Sub-category, as shown in the table below:

Application Domain Application Category Application Services

ARM006 Back Office

Services

ARM006.001 Data Management ARM005.001.001 Data

Exchange Services

ARM005.001.002 Data Mart

Services

ARM005.001.003 Data

Warehouse Services

ARM005.001.004 Metadata

Management Services

ARM005.001.005 Data

Cleansing Services

ARM005.001.006 Extraction and

Transformation Services

ARM005.001.007 Loading and

Archiving Services

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ARM005.001.008 Data

Recovery Services

ARM005.001.009 Data

Classification Services

ARM006.002 Human

Resources

ARM006.002.001 Recruiting

Services

ARM006.002.002 Resume

Management Services

ARM006.002.003 Career

Development and Retention

Services

ARM006.002.004 Time

Reporting Services

ARM006.002.005 Awards

Management Services

ARM006.002.006 Benefit

Management Services

ARM006.002.007 Retirement

Management Services

ARM006.002.008 Personnel

Administration Services

ARM006.002.009

Education/Training Services

ARM006.002.010 Health and

Safety Services

ARM006.002.011 Travel

Management Services

ARM006.003 Financial

Management

ARM006.003.001 Billing and

Accounting Services

ARM006.003.002 Credit/Charge

Services

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ARM006.003.003 Expense

Management Services

ARM006.003.004 Payroll

Services

ARM006.003.005

Payment/Settlement Services

ARM006.003.006 Debt

Collection Services

ARM006.003.007 Revenue

Management Services

ARM006.003.008 Internal

Controls Services

ARM006.003.009 Auditing

Services

ARM006.003.010 Activity-based

Management Services

ARM006.003.011 Currency

Translation Services

ARM006.004 Asset/Materials

Management

ARM006.004.001 Property/Asset

Management Services

ARM006.004.002 Asset

Cataloguing/Identification

Services


Transfer, Allocation and

Maintenance Services

ARM006.004.004 Facilities

Management Services

ARM006.004.005

Computers/Automation

Management Services

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ARM006.005 Human

Capital/Workforce Management

ARM006.005.001 Resource

Planning and Allocation Services

ARM006.005.002 Skills

Management Services

ARM006.005.003 Workforce

Directory/Locator Services

ARM006.005.004

Team/Organisation Management

Services

ARM006.005.005 Contingent

Workforce Management

Services


Acquisition/Optimisation

Services

5.8.1. ARM006.001 Data Management

ARM006.001 Data Management refers to the categorization of Application Service that are

used to provide for the usage, processing and general administration of unstructured

information.

The Application Service Sub-category which falls under ARM006.001 Data Management are



ARM005.001.001 Data Exchange

Services

1. Support the interchange of information

between multiple systems or applications;

includes verification that transmitted data

was received unaltered

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ARM005.001.002 Data Mart Services 1. Support a subset of a data warehouse for a

single department or function within an

organisation

ARM005.001.003 Data Warehouse

Services

1. Support the archiving and storage of large

volumes of data

ARM005.001.004 Metadata

Management Services

1. Support the maintenance and administration

of data that describes data

ARM005.001.005 Data Cleansing

Services

1. Support the removal of incorrect or

unnecessary characters and data from a

data source

ARM005.001.006 Extraction and

Transformation Services

1. Support the manipulation and change of

data

ARM005.001.007 Loading and

Archiving Services

1. Support the population of a data source with

external data

ARM005.001.008 Data Recovery

Services

1. Support the restoration and stabilisation of

data sets to a consistent, desired state

ARM005.001.009 Data Classification

Services

1. Allow the classification of data

5.8.2. ARM006.002 Human Resources

ARM006.002 Human Resources refers to the categorization of Application Service that are

used to provide for the recruitment and management of personnel.

The Application Service Sub-category which falls under ARM006.002 Human Resources are


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ARM006.002.001 Recruiting Services 1. Support the identification and hiring of

employees for an organisation

ARM006.002.002 Resume

Management Services

1. Support the maintenance and administration

of an employee’s professional or work

experience and qualifications

ARM006.002.003 Career

Development and Retention Services

1. Support the monitoring of performance as

well as the professional growth,

advancement and retention of an

organisation's employees

ARM006.002.004 Time Reporting

Services

1. Support the submission, approval and

adjustment of an employee's hours

ARM006.002.005 Awards

Management Services

1. Support the recognition of achievement

among employees of an organisation

ARM006.002.006 Benefit

Management Services

1. Support the enrolment and participation in

an organisation's compensation and

benefits programs

ARM006.002.007 Retirement

Management Services

1. Support the payment of benefits to retirees

ARM006.002.008 Personnel

Administration Services

1. Support the matching between an

organisation’s employees and potential

2. opportunities as well as the modification,

addition and general upkeep of an

organisation’s employee-specific

information

ARM006.002.009 Education/Training

Services

1. Support the active building of employee

competencies, to include the range of

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training from professional development to

general awareness training

ARM006.002.010 Health and Safety

Services

1. Support the security and physical well-being

of an organisation's employees

ARM006.002.011 Travel

Management Services

1. Support the transit and mobility of an

organisation's employees for business

purposes

5.8.3. ARM006.003 Financial Management

ARM006.003 Financial Management refers to the categorization of Application Service that

are used to provide the accounting practices and procedures that allow for the handling of

revenues, funding and expenditures.

The Application Service Sub-category which falls under ARM006.003 Financial Management



ARM006.003.001 Billing and

Accounting Services

1. Support the charging, collection and

reporting of an organisation's accounts

ARM006.003.002 Credit/Charge

Services

1. Support the use of credit cards or electronic

funds transfers for payment and collection of

products or services

ARM006.003.003 Expense

Management Services

1. Support the management and

reimbursement of costs paid by employees

or an organisation

ARM006.003.004 Payroll Services 1. Involve the administration and determination

of employees’ compensation

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ARM006.003.005

Payment/Settlement Services

1. Support the process of accounts payable

ARM006.003.006 Debt Collection

Services

1. Support the process of accounts receivable

ARM006.003.007 Revenue

Management Services

1. Support the allocation and re-investment of

earned net credit or capital within an

organisation

ARM006.003.008 Internal Controls

Services

1. Support the methods and procedures used

by the organisation to safeguard its assets,

produce accurate accounting data and

reports, contribute to efficient operations,

and encourage staff to adhere to

management policies and mission

requirements

ARM006.003.009 Auditing Services 1. Support the examination and verification of

records for accuracy

ARM006.003.010 Activity-based

Management Services

1. Support a defined, specific set of finance-

related tasks for a given objective

ARM006.003.011 Currency

Conversion Services

1. Support the calculations and difference

between multiple mediums of exchange

5.8.4. ARM006.004 Asset/Materials Management

ARM006.004 Asset/Materials Management refers to the categorization of Application Service

that are used to support the acquisition, oversight and tracking of an organisation's assets.

The Application Service Sub-category which falls under ARM006.004 Asset/Materials


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ARM006.004.001 Property/Asset

Management Services

1. Support the identification, planning and

allocation of an organisation's physical

capital and resources


Cataloguing/Identification Services

1. Support the listing and specification of

available assets

ARM006.004.003 Asset Transfer,

Allocation and Maintenance Services

1. Support the movement, assignment, and

replacement of assets

ARM006.004.004 Facilities

Management Services

1. Support the construction, management and

maintenance of facilities for an organisation

ARM006.004.005

Computers/Automation Management

Services

1. Support the identification, upgrade,

allocation and replacement of physical

devices, including servers and desktops,

used to facilitate production and process-

driven activities

5.8.5. ARM006.005 Human Capital/Workforce Management

ARM006.005 Human Capital/Workforce Management refers to the categorization of

Application Service that are used to provide for the planning and supervision of an

organisation’s personnel.

The Application Service Sub-category which falls under ARM006.005 Human

Capital/Workforce Management are listed in the table below:


ARM006.005.001 Resource Planning

and Allocation Services

1. Support the determination of strategic

direction, the identification and

establishment of programs and processes

and the allocation of resources (capital and

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labour) among those programs and

processes

ARM006.005.002 Skills Management

Services

1. Support the proficiency of employees in the

delivery of an organisation's products or

services


Directory/Locator Services

1. Support the listing of employees and their

whereabouts

ARM006.005.004 Team/Organisation

Management Services

1. Support the hierarchy structure and

identification of employees within the various

sub-groups of an organisation

ARM006.005.005 Contingent

Workforce Management Services

1. Support the continuity of operations for an

organisation's business through the

identification of alternative organisation

personnel


Acquisition/Optimisation Services

1. Support the hiring and re-structuring of

employees and their roles within an

organisation

ARM007 Communication and Support Functionality

ARM007 Communication and Support Functionality refers to the generalized categorization of

application that provide additional support to the business functionality and services efficiency

within the Government.

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Figure 27: ARM007 Communication and Support Functionality

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The structure of ARM007 Communication and Support Functionality incorporates the

Application Service Category and Application Service Sub-category, as shown in the table

below:

Application

Domain


ARM007 Support

Services

ARM007.001 Security

Management

ARM007.001.001 Identification and

Authentication Services

ARM007.001.002 Access Control

Services

ARM007.001.003 Cryptography Services

ARM007.001.004 Digital Signature

Management Services

ARM007.001.005 Intrusion Prevention

Services

ARM007.001.006 Intrusion Detection

Services

ARM007.001.007 Incident Response

Services

ARM007.001.008 Audit Trail Capture and

Analysis Services

ARM007.001.009 Certification and

Accreditation Services

ARM007.001.010 ISM Management and

Reporting

ARM007.001.011 Virus Protection

ARM007.002

Collaboration

ARM007.002.001 Email Services

ARM007.002.002 Threaded Discussions

Services

ARM007.002.003 Document Library

Services

ARM007.002.004 Shared Calendaring

Services

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Application

Domain


ARM007.002.005 Task Management

Services

ARM007.002.006 Social Networking

Services

ARM007.003 Search ARM007.003.001 Query Services

ARM007.003.002 Precision/Recall

Ranking Services

ARM007.003.003 Classification Services

ARM007.004.004 Pattern Matching

Services

ARM007.004

Communication

ARM007.004.001 Real Time/Chat

Services

ARM007.004.002 Instant Messaging

Services

ARM007.004.003 Audio Conferencing

Services

ARM007.004.004 Video Conferencing

Services

ARM007.004.005 Event/News

Management Services

ARM007.004.006 Community

Management Services

ARM007.004.007 Computer/Telephony

Integration Services

ARM007.004.008 Voice Communications

Services

ARM007.005 Systems

Management

ARM007.005.001 License Management

Services

ARM007.005.002 Remote Systems

Control Services

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Application

Domain


ARM007.005.003 System Resource

Monitoring Services

ARM007.005.004 Software Distribution

Services

ARM007.005.005 Issue Tracking

Services

ARM007.006 Forms

Management

ARM007.006.001 Forms Creation

Services

ARM007.006.002 Forms Modification

Services

5.9.1. ARM007.001 Security Management

ARM007.001 Security Management refers to the categorization of Application Service that are

used to protect an organisation's information and information systems.

The Application Service Sub-category which falls under ARM007.001 Security Management



ARM007.001.001 Identification and

Authentication Services

1. Support obtaining information about those

parties attempting to log on to a system or

application for security purposes and the

validation of those users

ARM007.001.002 Access Control

Services

1. Support the management of permissions for

logging onto a computer, application, service

or network; includes user management and

role/privilege management

ARM007.001.003 Cryptography

Services

1. Support the use and management of

ciphers, including encryption and decryption

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processes, to ensure confidentiality and

integrity of data

ARM007.001.004 Digital Signature

Management Services

1. Support the use and management of

electronic signatures to support

authentication and data integrity; includes

Public Key Infrastructure (PKI)

ARM007.001.005 Intrusion

Prevention Services

1. Include penetration testing and other

measures to prevent unauthorised access to

a government information system

ARM007.001.006 Intrusion Detection

Services

1. Support the detection of unauthorised

access to a government information system

ARM007.001.007 Incident Response

Services

1. Provide active response and remediation to

a security incident that has allowed

unauthorised access to a government

information system

ARM007.001.008 Audit Trail Capture

and Analysis Services

1. Support the identification and monitoring of

activities within an application, system, or

network

ARM007.001.009 Certification and

Accreditation Services

1. Support the certification and accreditation of

Australian Government information systems

ARM007.001.010 ISM Management

and Reporting

1. Support management and reporting of

government information security compliance

ARM007.001.011 Virus Protection 1. Provide anti-virus service to prevent, detect

and remediate infection of government

computing assets

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5.9.2. ARM007.002 Collaboration

ARM007.002 Collaboration refers to the categorization of Application Service that are used to

allow for the simultaneous communication and sharing of content, schedules, messages and

ideas within an organisation.

The Application Service Sub-category which falls under ARM007.002 Collaboration are listed

in the table below:


ARM007.002.001 Email Services 1. Support the transmission of memos and

messages over a network

ARM007.002.002 Threaded

Discussions Services

1. Support the running log of remarks and

opinions about a given topic or subject.

Examples include: blogs, bulletin boards and

twitter.

ARM007.002.003 Document Library

Services

1. Support the grouping and archiving of files

and records on a server

ARM007.002.004 Shared

Calendaring Services

1. Allow an entire team as well as individuals to

view, add and modify each other’s

schedules, meetings and activities

ARM007.002.005 Task Management

Services

1. Support a specific undertaking or function

assigned to an employee

ARM007.002.006 Social Networking

Services

1. Support the ability to share content and build

relationships.

5.9.3. ARM007.003 Search

ARM007.003 Search refers to the categorization of Application Service that are used to

provide for the probing and lookup of specific data from a data source.

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The Application Service Sub-category which falls under ARM007.003 Search are listed in the

table below:


ARM007.003.001 Query Services 1. Support retrieval of records that satisfy

specific query selection criteria

ARM007.003.002 Precision/Recall

Ranking Services

1. Support selection and retrieval of records

ranked to optimise precision against recall

ARM007.003.003 Classification

Services

1. Support selection and retrieval of records

organised by shared characteristics in

content or context

ARM007.004.004 Pattern Matching

Services

1. Support retrieval of records generated from

a data source by imputing characteristics

based on patterns in the content or context

5.9.4. ARM007.004 Communication

ARM007.004 Communication refers to the categorization of Application Service that are used

to transmit data, messages and information in multiple formats and protocols.

The Application Service Sub-category which falls under ARM007.004 Communication are



ARM007.004.001 Real Time/Chat

Services

1. Support the conferencing capability between

two or more users on a local area network or

the Internet

ARM007.004.002 Instant Messaging

Services

1. Support keyboard conferencing over a Local

Area Network or the Internet between two or

more people

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ARM007.004.003 Audio

Conferencing Services

1. Support audio communication sessions

among people who are geographically

dispersed

ARM007.004.004 Video

Conferencing Services

1. Support video communication sessions

among people who are geographically

dispersed

ARM007.004.005 Event/News

Management Services

1. Monitor servers, workstations and network

devices for routine and non-routine events

ARM007.004.006 Community

Management Services

1. Support the administration of online groups

that share common interests

ARM007.004.007

Computer/Telephony Integration

Services

1. Support the connectivity between server

hardware, software and telecommunications

equipment into a single logical system

ARM007.004.008 Voice

Communications Services

1. Provide telephony or other voice

communications

5.9.5. ARM007.005 Systems Management

ARM007.005 Systems Management refers to the categorization of Application Service that

are used to plan, schedule and control the activities between the customer and the enterprise,


The Application Service Sub-category which falls under ARM007.005 Systems Management



ARM007.005.001 License

Management Services

1. Support the purchase, upgrade and tracking

of legal usage contracts for system software

and applications

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ARM007.005.002 Remote Systems

Control Services

1. Support the monitoring, administration and

usage of applications and enterprise

systems from locations outside of the

immediate system environment

ARM007.005.003 System Resource

Monitoring Services

1. Support the balance and allocation of

memory, usage, disk space and

performance on computers and their

applications

ARM007.005.004 Software

Distribution Services

1. Support the propagation, installation and

upgrade of written computer programs,

applications and service components

ARM007.005.005 Issue Tracking

Services

1. Receive and track user-reported issues and

problems in using IT systems, including help

desk calls

5.9.6. ARM007.006 Forms Management

ARM007.006 Forms Management refers to the categorization of Application Service that are

used to plan, schedule and control the activities between the customer and the enterprise,


The Application Service Sub-category which falls under ARM007.006 Forms Management are



ARM007.006.001 Forms Creation

Services

1. Support the design and generation of

electronic or physical forms and templates

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for use within the business cycle by an


ARM007.006.002 Forms Modification

Services

1. Support the maintenance of electronic or

physical forms, templates and their

respective elements and fields

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6. Technology Reference Model

Introduction

The Technology Reference Model (TRM) is a component-driven, technical framework

categorising the standards and technologies to support and enable the delivery of Application

Components and its capabilities (Application Services). It also unifies any existing agency-

specific TRMs into one common standards by providing a foundation to advance and promote

the re-use and standardisation of technology and Service Components from a government-

wide perspective.

Aligning agency capital investments to the TRM leverages a common, standardised

vocabulary, allowing better inter-agency discovery, collaboration and interoperability. Both

individual Public Agencies and the Malaysian Government will benefit from economies of scale

by identifying and re-using the best solutions and technologies to support the business

functions, mission and target architecture.

Structure

Organised in a hierarchy, the TRM categorises the standards and technologies that collectively

support the secure delivery, exchange and construction of business and application Service

Components that may be used and leveraged in a component-based or service-oriented

architecture (CBA or SOA, used synonymously from here onward). The tiers are:


Level 1 Technology Service

Domain

Represents a technical tier supporting the secure

construction, exchange, and delivery of Service

Components. Each Technology Service Domain

aggregates the standards and technologies into

lower-level functional areas. Each Technology

Service Domain consists of multiple Technology

Service Categories and Technology Service

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Standards. This hierarchy provides the framework

to group standards and technologies that directly

support the Technology Service Domain.


Category

Refers to the classification of technologies and

standards with respect to the business or

technology function they serve. In turn, each

Service Category is comprised of one or more

Service Standards.


Standards

Defines the standards and technologies that

support a Service Category. To support agency

mapping into the TRM, many of the Service

Standards provide illustrative specifications or

technologies as examples.

The high-level outline of the TRM is shown below:

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Figure 28: TRM Technology Service Domain

TRM001 Service Access &

Delivery Technology Service

Domain

Defines the collection of Access and Delivery

Channels that will be used by the application

component & services, and the legislative

requirements that govern its use and interaction.

TRM002 Service Platform &

Infrastructure Technology

Service Domain

Defines the collection of platforms, hardware and

infrastructure standards that enable technology

replication, sharing & re-usability

TRM003 Component Framework

Technology Service Domain

Defines the underlying foundation and technical

elements by which applications are built, integrated

and deployed across component-based and

distributed architectures.

TRM004 Service Interface &

Integration Technology Service

Domain

Defines the discovery, interaction and

communication technologies joining disparate

Technology Service Domain

TRM001 Service Access

& Delivery

TRM002 Service

Platform & Infrastructure

TRM003 Component Framework

TRM004 Interface & Integration

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systems and information providers, in order to

enable interoperability and scalability

TRM001 Service Access & Delivery Technology Service

Domain

TRM001 Service Access & Delivery refers to the collection technology channel that can be

used by the application component and services access and delivery, and the legislative

requirements that govern its use and interaction.

Figure 29: TRM001 Service Access & Delivery

The breakdown of the Technology Service Category and its associated Technology Service

Standards is listed in the table below:

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Technology Service

Domain

Technology Service

Category

Technology Service

Standards

TRM001 Service Access &

Delivery Technology

Service Domain

TRM001.001 Access

Channel

TRM001.001.001 Web

Browser

TRM001.001.002 Mobile

Devices

TRM001.001.003

Collaboration/

Communications

TRM001.001.004 Telephony

TRM001.002 Delivery

Channel

TRM001.002.001 Internet

Access

TRM001.002.002 Intranet

Access

TRM001.002.003 Extranet

Access

TRM001.002.004 Peer To

Peer (P2P) Access

TRM001.002.005 Virtual

Private Network (VPN)

Access

TRM001.003 Customized

Service Requirements

TRM001.003.001 IT

Compliance

TRM001.003.002

Authentication/ Single Sign

On

TRM001.003.003 ICT

Solution Hosting

TRM001.004 Service

Transport

TRM001.004.001 Supporting

Network Services

TRM001.004.002 Service

Protocol Transport

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6.3.1. TRM001.001 Access Channel

TRM001.001 Access Channel define the interface between an application and its users. The

Technology Service Standards defined by the Malaysian Government will serve as a common

standards to be adhered to by all ministries and agencies, to ensure standardization of access

of all Malaysian Government application.

The Technology Service Standards which falls under TRM001.001 Access Channel are listed

in the table below:

Technology Service Standards Description

TRM001.001.001 Web Browser Refers to the list of endorsed program that

serves as the front-end for users to access any

Malaysian Government web-based application,

or the World Wide Web (WWW) on the Internet.

Examples of web browsers are:

IE (Internet Explorer)

Mozilla Firefox

Google Chrome

Opera

Apple Safari

TRM001.001.002 Mobile Devices Refers to the list of endorsed portable computing

devices that use transmission via the airwaves.

The device technology includes smartphones,

tables, PDAs or other mobile devices. Examples

of mobile operating systems that are used by

mobile devices are Android, iOS and Windows

Mobile

TRM001.001.003 Collaboration/

Communications

This technology is referring to many forms of

electronic exchange of messages, documents or

other information. Electronic communication

provides efficiency through expedited time of

delivery. Collaboration communications include:

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SNSs (social networking services)

For example, Facebook, Twitter and

YouTube.

SMS (short message service)

IVR (interactive voice response)

VoIP (voice over internet protocol)

Email

Kiosk

TRM001.001.004 Telephony Refers to technology associated with the

electronic transmission of voice, fax and other

information over distances, specifically by

connecting telephones to each other.

6.3.2. TRM001.002 Delivery Channel

TRM001.002 Delivery Channel define the level of access to applications and systems based

upon the type of network used to deliver them.

The Technology Service Standards which falls under TRM001.002 Delivery Channel are listed

in the table below:


TRM001.002.001 Internet Access Referring to the worldwide system of computer

networks in which users at any one computer

can, if they have permission, get information from

any other computer.

TRM001.002.002 Intranet Access Refers to the private network that is contained

within an enterprise. It may consist of many

interlinked local area networks and is used to

share company information and resources among

employees.

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TRM001.002.003 Extranet Access The private network that uses the Internet

protocol and the public telecommunication

system to securely share part of a business's

information or operations with suppliers, vendors,

partners, customers or other businesses. An

extranet can be viewed as part of a company's

intranet that is extended to users outside the

company.

TRM001.002.004 Peer-To-Peer

(P2P) Access

P2P is referring to the class of applications that

operate outside the Domain Name System

(DNS), have significant or total autonomy from

central servers and take advantage of resources

available on the Internet.

TRM001.002.005 Virtual Private

Network (VPN) Access

The use of the public telecommunication

infrastructure, maintaining privacy through the

use of a tunnelling protocol and security

procedures.

6.3.3. TRM001.003 Customized Service Requirements

TRM001.003 Customized Service Requirements define the necessary aspects of an

application, system or service including legislation, performance and hosting aspects

The Technology Service Standards which falls under TRM001.003 Customized Service

Requirements are listed in the table below:


TRM001.003.001 IT Compliance Refers to the prerequisites that an application,

system or service must have, as mandated by the

Malaysian Government or other governing

bodies. Examples of this technology are:

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Ipv6

Open source

Interoperability

Security

Web content accessibility.

TRM001.003.002 Authentication/

Single Sign On

Refers to the method that provides users with the

ability to login one time, getting authenticated

access to all their applications and resources.

TRM001.003.003 ICT Solution

Hosting

This standard refers to service provider who

manages and provides availability to a website or

application, often bound to a Service Level

Agreement (SLA). The Hosting entity generally

maintains a server farm with network support,

power backup, fault tolerance, load balancing and

storage backup. Hosting technology may be

implemented by outsourcing of a website or

application with a managed service provider

(external (ISP/ASP)) or hosting of a

website/application within an agency (internal).

6.3.4. TRM001.004 Service Transport

TRM001.004 Service Transport defines the end-to-end management of the communications

session to include the access and delivery protocols

The Technology Service Standards which falls under TRM001.004 Service Transport are




Network Services

This technology refers to the protocols that define

the format and structure of data and information

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that is either accessed from a directory or

exchanged through communications.

IMAP/POP3 (Internet Message Access

Protocol/Post Office Protocol)

DHCP (Dynamic Host Configuration

Protocol)

SMTP (Simple Mail Transfer Protocol)

SNMP (Simple Network Management

Protocol)

LDAP (Lightweight Directory Access

Protocol)

TRM001.004.002 Service Protocol

Transport

This Technology is referring to the protocols that

define the format and structure of data and

information that is either accessed from a

directory or exchanged through communications.

For examples:

TCP/IP (Transmission Control Protocol/

Internet Protocol)

HTTP (Hypertext Transfer Protocol)

FTP (File Transfer Protocol)

WAP (Wireless Access Protocol)

TRM002 Service Platform & Infrastructure Technology Service

Domain

TRM002 Service Platform & Infrastructure refers to the collection of platforms, hardware and

infrastructure standards that enable technology replication, sharing & re-usability.

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Figure 30: TRM002 Service Platform & Infrastructure



Technology Service

Domain

Technology Service

Category

Technology Service

Standards

TRM002 Service Platform

& Infrastructure

Technology Service

Domain

TRM002.001 Framework

Support Platform

TRM002.001.001 Platform

Independent Framework


Dependent Framework

TRM002.002 Servers

Hosting

TRM002.002.001 Web Server

TRM002.002.002 Media

Server

TRM002.002.003 Application

Server

TRM002.002.004 Portal

Server

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Technology Service

Domain

Technology Service

Category

Technology Service

Standards

TRM002.003 Software

Engineering

TRM002.003.001 Integrated

Development Environment

(IDE)

TRM002.003.002 Software

Configuration


Test Management

TRM002.003.004 Modelling

TRM002.004 Databases &

Storage

TRM002.004.001 Database

Software

TRM002.004.002 Storage

Type

TRM002.005 Hardware/

Infrastructure

TRM002.005.001 Servers &

Mainframe

TRM002.005.002 Embedded

Technology Devices

TRM002.005.003 Peripherals

TRM002.005.004 Wide Area

Network

TRM002.005.005 Local Area

Network

TRM002.005.006 Network

Devices

TRM002.005.007 Video

Conferencing

6.4.1. TRM002.001 Framework Support Platform

TRM002.001 Framework Support Platform defines the technology platform used to support

the application component.

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The Technology Service Standards which falls under TRM002.001 Framework Support

Platform are listed in the table below:



Independent Framework

Refers to the description of programs that are

able to execute and run on any platform or

operating system. A platform is the underlying

hardware and software comprising a system.

Examples of platform independent

technologies include:

J2EE

Linux


Dependent Framework

Refers to the description of the operating systems

that are able to execute and run on a specific

platform or operating system. A platform is the

underlying hardware and software comprising a

system. For examples, Windows and Mac OS.

6.4.2. TRM002.002 Servers Hosting

TRM002.002 Servers Hosting refers to front-end platforms that provide information to a

requesting application. It includes the hardware, operating system, server software and

networking protocols. Front-end platforms stop where the front-end engages with the back-

end or client management using service integration.

The Technology Service Standards which falls under TRM002.002 Servers Hosting are listed

in the table below:


TRM002.002.001 Web Server Refers to computer that provides World Wide

Web services on the Internet. It includes the

hardware, operating system, web server

software, TCP/IP protocols and the website

content (web pages). If a web server is used

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internally, and not by the public, it may be known

as an ‘intranet server’. Example of web server:

Apache

Internet Information Server (IIS)

TRM002.002.002 Media Server The provision of optimised management of media

based files such as audio and video streams and

digital images.

TRM002.002.003 Application Server Refers to a separate computer (an n-tier

environment) performs the business logic,

although some Example of application servers:

IBM’s WebSphere

Oracle

TRM002.002.004 Portal Server Refers to focus points for interaction, providing

integration and single source corporate

information.

6.4.3. TRM002.003 Software Engineering

TRM002.003 Software Engineering refers to the technology associated with building software

systems, as well as technical solutions supporting management issues such as testing,

modelling and versioning. The TRM is concerned with component technical architecture, not

engineering processes.

The Technology Service Standards which falls under TRM002.003 Software Engineering are



TRM002.003.001 Integrated

Development Environment (IDE)

Refer to the combination of hardware, software

and technology that facilitate the development of

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software applications and systems. Example of

today’s IDE technology are:

CodeLite

NetBeans

Microsoft Visual Studio

Rational Application Developer

VS.Net


Configuration

Refers to technology that is applicable to all

aspects of software development from design to

delivery, specifically focused on the control of all

work products and artefacts generated during the

development process. Several technical solutions

on the market provide the integration of the

software configuration management functions.

Examples of functions supporting software

configuration management for which technical

solutions may be available include:

Version management

Defect tracking

Issue management

TRM002.003.003 Software Test

Management

Refers to the technology which supports the

consolidation of all testing activities and results.

Test Management activities include test planning,

designing (test cases), execution, reporting, code

coverage and heuristic and harness

development. Examples of this technology is:

Usability testing

Performance profiling

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Security and access control testing

TRM002.003.004 Modelling The provision of support for the process of

representing entities, data, business logic and

capabilities for aiding in software engineering.

Examples of modelling technology include:

UML (Unified Modelling Language)

CASE (Computer Aided Software

Engineering)

6.4.4. TRM002.004 Databases & Storage

TRM002.004 Databases & Storage refers to programs that enable storage, modification and

extraction of information from a database, and various techniques and devices for storing large

amounts of data.

The Technology Service Standards which falls under TRM002.004 Databases & Storage are



TRM002.004.001 Database Software Refers to a collection of information organised in

such a way that a computer program can quickly

select desired pieces of data. A database

management system (DBMS) is a software

application providing management,

administration, performance, and analysis tools

for databases. The examples are:

Oracle

SQL Server

Sybase

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TRM002.004.002 Storage Type Refers to devices that are designed to provide

shared storage access across a network. These

devices provide extended storage capabilities to

the network with reduced costs compared to

traditional file servers.

NAS (Network attached storage)

SAN (Storage area network)

6.4.5. TRM002.005 Hardware/ Infrastructure

TRM002.005 Hardware/ Infrastructure defines the physical devices, facilities and standards

providing the computing and networking within and between enterprises.

The Technology Service Standards which falls under TRM002.005 Hardware/ Infrastructure



TRM002.005.001 Servers &

Mainframe

Refers to the various types of programmable

machines which are capable of responding to

sets of instructions and executing programs.

TRM002.005.002 Embedded

Technology Devices

Refers to the various devices and parts that make

up a server or computer as well as devices that

perform specific functions outside of a server or

computer. Examples of this technology are:

RAM (Random access memory)

Microprocessor

Hard disk drive

TRM002.005.003 Peripherals Refers to computer devices that are not part of

the essential computer (i.e. the memory and

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microprocessor). Peripheral devices can be

external and internal such as:

Printer

Scanner

Facsimile

Cameras

TRM002.005.004 Wide Area Network

(WAN)

A data network extending a LAN outside a

building or beyond a campus. This is typically

created by using bridges or routers to connect

geographically separated LANs. Examples of

WAN technology are:

Frame relay

ATM (Synchronous transfer mode):

TRM002.005.005 Local Area Network

(LAN)

Refers to network that interconnects devices over

a geographically small area, typically in one

building or a part of a building. The most popular

LAN type is Ethernet. LANs allow the sharing of

resources and the exchange of both video and

data. Examples of LAN technology are:

Ethernet

vLAN (Virtual LaAN)

token link

TRM002.005.006 Network Devices Network devices/standards are a group of

stations (computers, telephones or other devices)

connected by communications facilities for

exchanging information. Connection can be

permanent, via cable, or temporary, through

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telephone or another communication links. The

transmission medium can be physical (e.g. fibre

optic cable) or wireless (e.g. satellite). Examples

of this devices are:

Hub

Router

Modem

NIC (Network Interface Card)

TRM002.005.007 Video Conferencing Video conferencing provides communication

across long distances with video and audio

contact that may also include graphics and data

exchange. Digital video transmission systems

typically consist of camera, codec (coder

decoder), network access equipment, network

and audio system.

TRM003 Component Framework Technology Service Domain

TRM003 Component Framework refers to the underlying foundation and technical elements

by which applications are built, integrated and deployed across component-based and

distributed architectures.

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Figure 31: TRM003 Component Framework



Technology Service

Domain

Technology Service

Category

Technology Service

Standards

TRM003 Component

Framework Technology

Service Domain

TRM003.001 Security TRM003.001.001 Public Key


Security

TRM003.002

Presentation/Interface

TRM003.002.001 Static

Display

TRM003.002.002 Dynamic/

Server Side Display

TRM003.002.003 Content

Rendering Tool

TRM003.003 Business Logic TRM003.003.001 Platform

Independent Language


Dependent Language

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Technology Service

Domain

Technology Service

Category

Technology Service

Standards

TRM003.004 Data

Interchange

TRM003.004.001 Data

Exchange

TRM003.005 Data

Management


Connectivity & Configuration

TRM003.005.002 Reporting

and Analysis

6.5.1. TRM003.001 Security

TRM003.001 Security defines the methods of protecting information and information systems

from unauthorised access, use, disclosure, disruption, modification or destruction in order to

provide integrity, confidentiality and availability.

The Technology Service Standards which falls under TRM003.001 Security are listed in the

table below:


TRM003.001.001 Public Key Software and services used by a Certification

Authority (CA) to generate digital keys and

certificates to secure access to information.

TRM003.001.002 Supporting Security Software and services used by a Certification

Authority (CA) to generate digital keys and

certificates to secure access to information.

Examples of supporting security services


SSL (Secure Sockets Layer)

TLS (Transport Layer Security)

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6.5.2. TRM003.002 Presentation/Interface

TRM003.002 Presentation/Interface defines the connection between the user and the

software, and consists of the presentation that is physically represented on the screen.

The Technology Service Standards which falls under TRM003.002 Presentation/Interface are



TRM003.002.001 Static Display Refers to the software protocols that are used to

create a pre-defined, unchanging graphical

interface between the user and the software for

examples:

HTML

PDF

TRM003.002.002 Dynamic/ Server

Side Display

This technology is referring to software that is

used to create graphical user interfaces with the

ability to change while the program is running.

For examples:

JSP

ASP

ASP .net

TRM003.002.003 Content Rendering

Tool

The software and protocols used for transforming

data for presentation in a graphical user interface.

The technology of this tool includes:

DHTML

XHTML

CSS

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6.5.3. TRM003.003 Business Logic

TRM003.003 Business Logic defines the software, protocol or method by which business rules

are enforced within applications.

The Technology Service Standards which falls under TRM003.003 Business Logic are listed

in the table below:



Independent Language

Platform independent language is a description of

all software languages that are able to execute

and run on any type of operating system or

platform. Example of the languages are:

EJB

C, C++

JS (Java Script)


Dependent Language

Platform dependent language is a description of

the programming languages and methods for

developing software on a specific operating

system or platform. Example of the languages

are:

VB

VB.net

C#

6.5.4. TRM003.004 Data Interchange

TRM003.004 Data Interchange defines the methods in which data is transferred and

represented in and between software applications

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The Technology Service Standards which falls under TRM003.004 Data Interchange are listed

in the table below:


TRM003.004.001 Data Exchange This is referring to the sending of data over a

communications network and the definition of

data communicated from one application to

another. Data exchange provides the

communications common denominator between

disparate systems. Examples of data exchange


XMI (XML Metadata Interchange)

SOAP (Simple Object Access Protocol)

XQuery

6.5.5. TRM003.005 Data Management

TRM003.005 Data Management refers to the management of all data/information in an

organisation. It includes data administration, the standards for defining data and the way in

which people perceive and use it.

The Technology Service Standards which falls under TRM003.005 Data Management are




Connectivity & Configuration

This technology is referring to the protocol or

method in which an application connects to a

data store or database. Examples of the

technology are:

JDBC (Java Database Connectivity)

ODBC (Open Database Connectivity)

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ADO (Access Data Object)

TRM003.005.002 Reporting and

Analysis

This is referring to the tools, languages and

protocols used to extract data from a data store

and process it into useful information. For

examples:

XBRL (Extensible Business Reporting

Language)

JOLAP (JAVA Online Analytical

Processing)

OLAP (Online Analytical Processing)

XML for Analysis

TRM004 Service Interface & Integration Technology Service

Domain

TRM004 Service Interface & Integration refers to the discovery, interaction and communication

technologies joining disparate systems and information providers, in order to enable

interoperability and scalability.

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Figure 32: TRM004 Service Interface & Integration



Technology Service

Domain

Technology Service

Category

Technology Service

Standards

TRM004 Service Interface

& Integration Technology

Service Domain

TRM004.001 Integration TRM004.001.001 Middleware

Integration

TRM004.001.002 Enterprise

Application Integration (EAI)

TRM004.002 Interoperability TRM004.002.001 Data

Format/ Classification

TRM004.002.002 Data

Types/ Validation

TRM004.002.003 Data

Transformation

TRM004.003 Interface TRM004.003.001 Service

Discovery

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Technology Service

Domain

Technology Service

Category

Technology Service

Standards


Description/ Interface

6.6.1. TRM004.001 Integration

TRM004.001 Integration defines the software services enabling elements of distributed

business applications to interoperate. These elements can share function, content and

communications across heterogeneous computing environments. In particular, service

integration offers a set of architecture services such as platform and service location

transparency, transaction management, basic messaging between two points, and

guaranteed message delivery.

The Technology Service Standards which falls under TRM004.001 Integration are listed in the

table below:


TRM004.001.001 Middleware

Integration

This refers to middleware that increases the

flexibility, interoperability and portability of

existing infrastructure by linking or ‘gluing’ two

otherwise separate applications. Examples of the

middleware include:

RPC (Remote Procedure Call)

MOM (Message Oriented Middleware):

IBM WebSphere MQ

Database Access: PL/SQL

TRM004.001.002 Enterprise

Application Integration (EAI)

EAI is referring to the processes and tools

specialising in updating and consolidating

applications and data within an enterprise. EAI

focuses on leveraging existing legacy

applications and data sources so that enterprises

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can add and migrate to current technologies.

Examples of functions supporting EAI for which

technologies might be available include:

Business process management

Application connectivity

Transformation and formatting

6.6.2. TRM004.002 Interoperability

TRM004.002 Interoperability defines the capabilities of discovering and sharing data and

services across disparate systems and vendors.

The Technology Service Standards which falls under TRM004.002 Interoperability are listed

in the table below:


TRM004.002.001 Data Format/

Classification

The technology is referring to the structure of a

message file. There are hundreds of file formats

and every application has many different

variations (database, word processing, graphics,

executable program, etc.). Each format defines

its own layout of the data. Example of data format

classification technologies are:

XML (Extensible Markup Language)

XLINK (XML Linking Language)

EDI (Electronic Data Interchange)

TRM004.002.002 Data Types/

Validation

Referring to the standards used in identifying and

affirming common structures and processing

rules. This technique is referenced and

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abstracted from the content document or source

data. Examples of data type/validation technology

includes:

DTD (Document Type Definition)

XML Schema

TRM004.002.003 Data

Transformation

The protocols and languages that change the

presentation of data within a graphical user

interface or application. For an example:

XSLT (Extensible Style Sheet

Language Transform)

6.6.3. TRM004.003 Interface

TRM004.003 Interface defines the capabilities of communicating, transporting and exchanging

information through a common dialogue or method. Delivery channels provide the information

to reach the intended destination, whereas interfaces allow the interaction to occur based on

a pre-determined framework.

The Technology Service Standards which falls under TRM004.003 Interface are listed in the

table below:


TRM004.003.001 Service Discovery Service discovery is referring to the method in

which applications, systems or web services are

registered and discovered. An example of service

discovery technology includes:

UDDI (Universal Description Discovery

and Integration)

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Description/ Interface

Refers to the method for publishing the way in

which web services or applications can be

used. For examples:

WSDL (Web Service Description

Language)

API (Application Program Interface)

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Appendix A – Business Reference Model

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Appendix B – Data Reference Model

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Appendix C – Application Reference Model

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Appendix D – Technology Reference Model

Malaysia Administrative Modernisation and

Management Planning Unit

(MAMPU)

Aras 6, Blok B2

Kompleks Jabatan Perdana Menteri

Pusat Pentadbiran Kerajaan Persekutuan, 62502 Putrajaya, Malaysia

Phone: 03 - 8872 3000

Fax: 03 - 8888 3721

Website: www.mampu.gov.my