Making the Case for the Hosted Solution

Presented By:

Jon BeckChief Operating Officer

Pandora Networksjbeck@pandoranetworks.com

What is a Hosted IP-PBX?

The Definition of an IP PBX doesn’t change if you elect to implement a hosted solution. It is still a software application running on a server.

However, in a hosted implementation, that server (and in most cases the media gateways) are located in Data Centers, specifically designed to house servers and gateways.

Why A Hosted Solution

Cost effective and flexible Conserve capital Lower Total Cost of Ownership (TCO) Focus on your business, not your phone

system Fight obsolescence

Target Market for Hosted Solutions

The “sweet spot” is the 2-50 person Enterprise

Other factors can make a hosted solution economical for a larger enterprise as well; Geographically dispersed Lots of telecommuters and/or road-warriors Little or no internal technical expertise

Improve Productivity Flatten Geographic Distances

30% of the SME workforce are either nomadic, in different facilities, or are even outsourced.

Presence and a variety of IP-based communications to unify all employees into a cohesive workforce.

Enables Real Time Interaction “Time is money” and improving workflow processes

are critical. Instant meetings, remote desktop collaboration, and

application integration shortens “time to solve”.

Conserve Capital

Predictable Price No Up-front capital Costs No hidden soft costs Simple and predictable OPEX and TCO

Lower Operational Costs

No Complexity No dedicated IT staff required Pay for what you use when you use it Reduce Telephone Usage Charges

Moves, Adds and Changes (MACs) should be web-based and doable without “special knowledge”

Maintain Business Focus

Communications becomes another utility that you don’t have to mange. Like water and power. You use it, someone else takes care of it

Ease of Maintenance and Support Move, adds, change, delete and phone number

provisioning don’t require a technical support call

No capabilities in 24x7 systems management, call centers, hosting/networking, security, disaster recovery, etc.

Fight Obsolescence

The cost of system improvements is distributed across all users

No need to upgrade hardware Automatic software upgrades

Improve Customer Service

Improve Customer Access Ends frustration with voicemail, auto

attendants, and busy lines Intelligent call routing to employee

“extensions”, enterprise ACDs, web and IM services provides a better balance of accessibility

Reduce Total Cost of Ownership

Less Costly to Buy and Operate No upfront CAPEX beyond IP handsets No hidden soft costs with a simple and predictable

OPEX Doesn’t become obsolete within months

Easier To Use No specialized IT staff required outside of existing staff. Unified end user application for all communications services

reduces training and support costs. Easier Maintenance and Support

Move, adds, changes, deletes and phone number provisioning are performed in seconds.

Inclusive managed services including technical support, disaster recovery, etc.

Summary

Improve Productivity Conserving Capital Lower Operational Costs Maintain Business Focus Fight Obsolescence Improve Customer Service Lower Total Cost of Ownership

Making the Case for the Hosted Solution

Presented By:

Jon BeckChief Operating Officer

Pandora Networksjbeck@pandoranetworks.com