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© ACS 2010
Michael Nash
Making Fare Collection Systems Transit
Benefit Friendly 2010 Fare Collection Workshop
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Transit Benefits in AFC Systems
Significant Portion of value in transit system
Compliance requirements result in need for robust processes
Customer support process to build and maintain a list of participating employees by company.
Fare media fulfillment to provide users with appropriate media
Fare media use that complies with IRS regulations
Management reporting
Process must work regardless of fare system design
Third Party Administrators can provide support
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Evolution of Transit Fare Payment
Magnetic Stripe
TokensCoinsSmart Cards
(closed)
Contactless(open) NFC
Open
Banking
Payments
NOT
Ticketing
Flash Passes
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Evolution of Transit Fare Payments
Account Based System
Cards are registered
into the system by use
or customer choice
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Universal Transportation Account
Slide 5Slide 5
Data gained by
linking parking, toll
and transit activity
in one account
offers customers
added convenience,
and managers new
policy tools
One Account
One Service Point
Many Services
RailBus
Hot Lanes & TollsAirport/Off Street
Parking On Street Parking Multi spaceMeter Transit Fare Collection
Key Fobs Cell phone- NFC
License Plate Smart Cards Transit or Bank
Issued
Transponders
All transportation Industries
Are moving to common Open
Standards. Open bankcard
systems provide the platform to
Do it Now
Coordinating all modes
of transportation is
a critical element in
achieving modern
transportation
management goals
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
“Let me emphasize here, Mr. Chairman……………...
The farecards that we use for Metrorail here in
Washington, D.C. are only the first generation of what
promises to be a versatile tool…… future farecards
may be the same card you use for automatic teller
machines. Solid plastic with an integrated microchip
they would be used for buses, parking and buying gas.
They could also be integrating multiple transit
operators and electronic toll collection systems
thereby providing a single payment media for all
transportation”
………….Former FTA Administrator Gordon LintonHouse Investigations and Oversight Subcommittee
Committee on Public Works and Transportation
July 21, 1994
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
AFC System & Transit Benefits
Smart Card
Ticketing
System
Smart card
Open
Payment
System
Account
Individual
Secure
Corporate
Website
Benefit
Administrators
Points of Entry – Transit or Parking
Corporations
Segregated
Purses
Terminal IDs
Customer Support
System
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Sample Screens from Houston Metro
Slide 8
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Sample Screens from Houston Metro
Slide 9
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Sample Screens from Houston Metro
Slide 10
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Sample Screens from Houston Metro
Slide 11
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Processing Overview
Smart Card Ticketing Approach
Smart Card choice important to multiple purse ability
Load data sent to card with nightly updates
Back office accounting for amounts and transactions
Account based approach
Each card number associated with an account
Multiple purses are relatively easy to create
Back office information immediately available for processingOn-line communications
Terminal ID provides information to determine which purse to use on card or at account
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Summary
Transit Benefits are an important part of transit systems and can be a part of a comprehensive mobility approach
Account based approaches can easily integrate with parking and tolling systems
Processing for benefits can be supported by modern automated fare collection systems using either card based or account based approaches
Customer “self service” web sites facilitate operations and enhance MIS for agency and customers
Slide 13
