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Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing Manager Starkey Hearing Technologies @toddhedberg

Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

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Page 1: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Make Your Digital Marketing

Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing Manager Starkey Hearing Technologies @toddhedberg

Page 2: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

PPC

Retargetting

Blogging

Mobile Optimized

SEO

Display Advertising

SEM Bounce Rate

Mobile Responsive Email Triggers

Web Forms

Landing Pages

Page 3: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Agenda

The Digital Marketing Equation

5 Campaign Opportunities

Shared Examples to Utilize

Creating On-Going Profitability

Q&A

Page 4: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

You Have to Cast A Lot of Lines…

Page 5: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

A Strong Presence is Critical

Page 6: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Purchasing Decisions Are Made Online

http://www.brafton.com/news/89-percent-of-consumers-use-search-engines-for-purchase-decisions

Page 7: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

New Opportunities with Digital Marketing

Page 8: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

#1 Capture & Convert Visitors into Leads

Page 9: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Building the ‘Hub & Spoke’ Model

Page 10: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Lead Capture Tools

Consumer Guides

Blog Subscriptions

Newsletter Sign-ups

Ask an Expert

Live/ Recorded Webinars

Appointment Requests

Page 11: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Personalized Lead Nurturing

50% Appointment Conversion Rate!

“We invest a lot of money into advertising to get candidates to contact us for more information. In the past, we would get our

leads from print advertising. Now we tend to get several of those leads from electronic means, but they are just as important and

can be just as profitable.” Jim Young

Page 12: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

#2 Optimize for Increased Lead Opportunities

Page 13: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Increasing Search Visibility

“How can I increase my practice’s online search visibility?”

Page 14: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Local Search Is Everywhere

Page 15: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Search Is Going Mobile

Page 16: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Search Is Going Social

Page 17: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Create Your Keyword Strategy

Page 18: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Google’s Keyword Planner Tool

Page 19: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Optimize Your Listings

Page 20: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Page 1 Search Domination

Page 21: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

#3 Drive Action with Email Campaigns

Page 22: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Preferred Method of Communication

http://tribesno.files.wordpress.com/2013/04/preferred-communication-channel.png

Page 23: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Make it Automated, Make it Personalized

Page 24: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

#4 Hit the Mark with Targeted Ads

Page 25: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

When to Spend Online?

Newly Launched Website

Competitive Organic Search

Traditional Marketing Diminishing

First-mover Advantage

Page 26: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

How Should it Work?

Ads appear by keyword triggers

Billing occurs with clicks, not impressions

Multiple ads rotated & monitored (agency fee)

Each ad links to matching landing page with lead capture areas

Page 27: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

A Poorly Executed Campaign

Page 28: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

A Well Executed Campaign

Page 29: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Ad Campaign Reporting

Page 30: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

PPC Success Results

• Yonkers, NY Market Area

- $400/ monthly ad

budget+ $149 fee

- Average 4 quality leads/

month

- Cost-per-Action (Lead) of

$137.25!

• Baton Rouge, LA Market Area

- $550/ monthly ad budget+ $149 fee

- Average 4 quality leads/ month

- Cost-per-Action (Lead) of $174.75!

Page 31: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

#5 Grow Your Social Love

Page 32: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Build Your Social Media Community

Page 33: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Add Quality Page ‘Likes’ Database Email Event/ Office Signage

Page 34: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Configure Your Social Media Efforts

Page 35: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Facebook Strategies

Best platform for current & prospective patients

Over 50% of online Seniors use Facebook

Brand building through

Lead generation through actionable links, contests and promotions

Page 36: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

YouTube Strategies

Highest potential for engagement

Can be utilized across website and email platforms

Build credibility through testimonials

75% of Boomer and Seniors acted upon an online video

Page 37: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Twitter Strategies

Best to target content to younger users that are ‘influencers’

Perfect for sharing links to your blogs, testimonials, website pages and videos.

Requires consistent activity and timely responses

Page 38: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Create a Social Buzz

Invite engagement, create leads Pictures submitted= 118

New Page Likes= 175

Total Engagment= 1,440 actions (likes, comments & shares)

Page 39: Make Your Digital Marketing Efforts Profitable › IhsV2 › Convention2014 › pdf... · Make Your Digital Marketing Efforts Profitable Presenter: Todd Hedberg, MBA Digital Marketing

Recap of Campaigns

#1 Create Website Lead Conversions

#2 Optimize for Increased Lead

Opportunities

#3 Build Loyalty with Retention Email

#4 Hit the Mark with Targeted Ads

#5 Grow Your Social Love