Make It Stick - AgilityHealth2019/01/17 · Challenges with Making It Stick On‐boarding new members to the culture Falling back into bad habits New leaders that don’t believe

Copyright© 2018 Agile Transformation Inc. | Confidential & ProprietaryCopyright© 2018 Agile Transformation Inc. | Confidential & Proprietary

Make It Stick


Challenges with Making It StickOn‐boarding new members to the

culture

Falling back into bad habits

New leaders that don’t believe in this journey

HR not engaged to sustain the change

Losing momentum when key leaders

leave

Balancing Short‐term vs Long‐term

results

Lack of continuous measurement and

growth

Lack of internal talent or change

agents

Not telling the story well

Copyright© 2018 Agile Transformation Inc. | Confidential & Proprietary

Transformation Expected Results

How will you measure the results

of Agile, SAFe, DevOps, EBA adoption?


What is AgilityHealth®?

AgilityHealth® is the world’s leadingmeasurement & continuous growth

platform that enables visibility into your teams, their health, performance and alignment to outcomes.

IterateMeasure Grow


Measurement Challenges

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What problem or area are we transforming? What’s the maturity roadmap? How can we have a common definition?

What do you measure at what level? How do you know you’re improving? What metrics really matter and lead to insights and action?

Measurement with no action is worthless data. How do you allow time for teams to inspect, adapt and grow? How can leaders remove obstacles for teams?

The goal of measurement should be to enable growth, not for judgment, reward or punishment.


Measurement Challenges

Key Metrics

AgilityHealth® is a single source of truth for your enterprise teams and their maturity, performance and outcomes

Business outcomes are THEmetric that matters, performance and maturity tell us WHY we’re not achieving outcomes.

Collected through the radar surveys as a retrospective

Collected through integration or metrics

owners

Created collaboratively and aligned across the

organization.


4 Levels of Metrics

Enterprise

Portfolio/ LOB

Team of Teams

TeamTeam Health & Performance

DevOps, Product Mgmt. & ART Health

Enterprise Business Agility

Enterprise Agility = Rollup of performance (Flow, Value & Quality) and maturity (radars) metrics


Team Agility Measurement Team Maturity Team Performance = Team Agility(productivity)+

60%Walk

40%Crawl

50%Walk

Pre‐Crawl (1 ‐ 2) | Crawl (3‐4) | Walk (5‐6) | Run (7‐8) | Fly (9‐10)

We estimate a 10% efficiency gained from moving from one level to another. Example: Team moves from Walk to Run, team costs 1M/year,

efficiency gained 100k (ROI)


Performance Metric

Predictable Delivery

‐ Predictability

Time to Market ‐ Deployment Frequency‐ Lead time to Deploy

Value Delivered ‐ Throughput *‐ Business outcome achieved % *‐ Customer & employee satisfaction

Quality ‐ MTTR‐ Change failure rate‐ Quality satisfaction‐ Test automation %‐ Defect density *

Responsiveness ‐ Story lead time‐ Feature lead time

Team Agility | Metrics Performance metrics are quantitative questions answered by the Scrum Master or team Point of Contact.


Enterprise Agility Metrics

Flow• Speed to Market• Lead Time to Value• Feature Throughput• Delivery Frequency

• Business Outcome Achievement• Financial Target Achievement• Cost Efficiency• Customer Satisfaction (NPS)• Employee Satisfaction (eNPS)

Value• Quality Satisfaction Score

Quality


The 6 Measurement & Growth Questions

Who are my teams and how are they organized?

1 How are theyDoing? (Maturity &Performance)

2 Where can we help them to accelerate growth?

3What’s the ROI and progress of this transformation?

4 Are the teams aligned to the right outcomes and achieving results?

5 How can I assess and grow individual talent and roles?

6


Single Source of Truth for Teams their maturity, performance, and alignment to outcomes.

Measure & accelerateyour transformation impact and alignment.

5. Business Outcomes AlignmentVisually align your teams to

measurable business outcomes

4. Actionable Insights & Analytics

Visual dashboards enable actionable insights

What, Why, Now What

6. Agile Roles & Talent DevGrow internal roles through role-based

radars, growth portal, and career mosaic

3. Manage Growth at Every LevelSystematically remove obstacles at the team, management, and senior leadership levels

2. Measure Health, Maturity & PerformanceLeverage both quantitative and qualitative data about your teams

1. Manage TeamsCreate teams, programs, portfolios, lines of business

The 6 Capabilities of AgilityHealth®

TEAM


AgilityHealth® Growth ModelAgilityHealth enables a continuous improvement program at every level of

the organization.

‘If you want to teams to align and achieve

outcomes, you’ll need to hear their voice and remove obstacles.”

– Sally Elatta


Rolling out Continuous Improvement Program

Pilot(within a program

~ 10 teams)

Go Deep (within a portfolio ~ 50‐100 teams)

Go Wide (Across portfolios~ 200 – 2k teams)


1500 Technology Teams

21K Team Members

Agile and Non‐Agile

Customer Needs Solutions Delivered

1. Baseline assessment across all teams2. Measure and quantify maturity and

performance3. Build actionable growth plans for next quarter4. Engage leaders at all levels in removing

obstacles5. Re‐assess and quantify growth

• Agile/DevOps team assessment launched in Jan across 21k

• Trained 400+ facilitators within 2 weeks• Facilitators completed 1500 retrospectives within 3 weeks

• Growth plans created• 200+ managers trained on removing obstacles

Objective: Accelerate transformation and team maturity/adoption of Agile and DevOps to enable business agility

Large Financial Go-Wide – AgilityHealth Case Study


AgilityHealth Maturity RadarsWorld class expert designed radars

View All Radars: https://www.agilityhealthradar.com/radars

Team Health SAFe ART Health

SAFe Portfolio Health

DevOps Health

Role Radars (PO, SM, Coach, Leader, RTE)

Your Own


Agile Roles & Talent Development

LEARN MEASURE

GROWITERATE

Enable Self‐Learning

Build Role SpecificLearning Roadmap

AgilityHealth Growth Portal

Role Health Radar +Crawl, Walk, Run, Fly Maturity

Standup or Stabilize Community of Practice

Show me| Pair with Me | Enable me


Internal Change Agent Development ProgramRole Based Competencies

Define Roles & Jobs to be Done

Assess Current Skills & Build Growth Plans

Provide Training & Mentor

Gain Experience

Reassess Skills and Readiness

Build Internal Expertise


AgilityHealth Growth PortalEnable teams and individuals to grow themselves

Scale learning and talent development by enabling self‐learning.

Sample:https://dev2.agiletransformation.com


Workshop: What ‘Should’ you measure?

What metrics matter to us?


Summary• Develop internal expertise

Support COPs with a knowledge base and pull system for coaching

• Assess health & performance quarterly

• Relentlessly address impediments

• Wrap talent management around the agile roles

• Use an agile & lean mindset for change management


Workshop: Color the Radar

Documents

Make It Stick - AgilityHealth2019/01/17 · Challenges with Making It Stick On‐boarding new members to the culture Falling back into bad habits New leaders that don’t believe