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windeurope.org/summit2016#windsummit2016
1. Varioususersintheindustry2. AlgorithmsforTroubleshoo@ngdevelopedwithOxfordUniversity3. PlaGormdevelopedwithSproutcore–basisforiCloudandFacebook
• Maintenancewithoutmistakes
• HigherlevelsofHealth&Safety
• AcommiQedteamachievedbyrecogni@onofknow-howandinput
• Lowercostachievedbyhighereffec@venessoftechnicians
Everytechnicianknowssomethingofvalue:Harvestthecollec@veknow-howofyourorganisa@onwiththeMtvplaGorm.Usingsmartphonestechnicianscancapturetechnicalsuccesses(orraiseissues)intotheMtvmedia-richdocument.Createac@onablebestwithstep-by-stepproceduresavailableonanydevice.Troubleshoo@ng,procedures,health&safety,training-theMtvdocumentcanhandledata,informa@onandknow-how.
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KnowledgeFarm!Corporatecrowdsourcingforknow-how
Quin;nThomMaintenanceTVLtd
PO.058
Abstract Results
Objec@ves
ConclusionsMethods
References
Replacewith
QRcode
Top-down
Analyserepeatcallsandiden@fythe“gangster”defects
Crowdsourceforknow-howonsymptomstodefects–whatarethedis@nc@veoruniqueaspectsthatdefinethesymptom
Thecrowdsourcedknow-howiscapturedinpictures,slideshows,audio,digitaldiagrams…
Assignprobabili@estothedefects,Mtv“learns”andkeepshistory
Assembleintothediagnos@cslogic,checkforoverlapsandcomplete
Bottom-up
Technicianscapturesymptomsvisuallywiththesmartphoneandindicatesymptoms
Contribute Validate Publish Usersrate
ContributorLeaderboard
Pointsoncontribu@on
+points +points +points
Anengagedworkforce,sharingknow-how,receiving“airmiles”fortheircontribu@ons,dynamicallyrespondingtoeverytechnicalproblem.
Theknow-howofthecompanyiscapitalisedandavailable
• Newhiresuptospeedquickly
• Knowledgeofleavingtechniciansiscaptured
• Technicianshaveaccesstoalltheknow-howtheyneedontheirsmartphone
• Health&Safetydocumentsatatapofthefinger
• Documentsaredynamic,upda@ngeasy,versioncontrolanddocumenthistoryensurestraceability
TechniciansallusemobilesconstantlyOUTOFWORKINGHOURS.Mtvisawaytoharnesstheirtremendouscollec@veknowledgeinworkinghours.