Q U A L I T Y • C A R E • C O M M U N I T YM A I N E M E D I C A L C E N T E R A T A G L A N C E 2 0 1 6

Maine Medical Center continuously looks for ways to make its

care even better. Every day, thousands of talented and caring people

are focused on ensuring each patient receives the highest level of

care available in Maine and, in fact, a good part of the country. Five

values guide all members of the team to that end: Integrity, Respect,

Patient Centered, Ownership, and Innovation.

These values are not just words to us; they influence our actions

— large and small. The integrity, the character of our people, is

reflected in the honest and transparent way we work. Respect

means listening to our patients and their families. Always putting

patients first is patient centered, and so is greeting people with a

smile. Employees know that ownership gives them the power to be

a part of the solution. When that solution means turning a challenge

into an opportunity, that’s innovation.

We know the best people work here. Measuring ourselves against

other leading national medical centers not only confirms that, but

it also highlights areas where each and every day, we can improve

care and do a better job of keeping patients safe.

Here’s what I know in my heart:

Maine Medical Center is the finest place

I’ve ever worked. Since we opened our

doors in 1874, we have worked to put

patients and their families first, provide

access to affordable care, and deliver

superior service and outcomes.

“

”— Marge Wiggins, R.N., Chief Nursing Officer and Senior Vice President

“ As Maine’s only dedicated children’s

hospital, we have an obligation to provide

the children of northern New England top-

flight medical care close to home.”— John Bancroft, M.D., Chief of Pediatrics

“ Providing safe care is at the

center of everything we do. It is only

through our focus in this area that

we are able to live up to our mission

of Caring for Our Communities as

we work to help Maine become the

healthiest state in the nation.”— Christopher Sprowl, M.D., President, Maine Medical Partners

“ We continuously work to improve

the quality and safety we provide to our

patients. We continue toward transparency

for our people and patients to ensure

everyone knows that we are committed to

making things better for the communities

we serve. We take the good with the bad,

acknowledge successes and opportunities,

and never take our foot off the gas.”— Rich Petersen, President

“ Everyone in the health care process

plays a role in delivering safe care.

By uniting together and sharing that

common goal, we can make a difference

in patient safety. From patients to

caregivers to administrators we are

all united in the goal of providing a

safe, high-quality environment for our

patients and one another.”— Erin Graydon Baker, Director, Risk Management and Patient Safety

“ Maine Medical Center believes we

will only be truly successful when we

completely eliminate preventable harm

to patients.”— Josh Cutler, M.D., Vice President, Quality and Safety

P A R T I C I P A N T