Main Landing Page for Forever Living Asiamalaysia.foreverlivingasia.com/Doc/AutoShipGuide.pdf · You may cancel your Program subscription by calling our customer care service at (03)-9282

Main Landing Page for Forever Living Asia

URL : http://foreverlivingasia.com

Online Signup Autoship Guide2. Select the Country Malaysia or enter the URL :

malaysia.foreverlivingasia.com to go to the Malaysia FBO Portal.

malaysia.foreverlivingasia.com

Online Signup Autoship Guide

3. Click the FBO Login.


4. If you have your

password, you can

login in by enter the

FBO ID and password.

5. For first time login,

click the ‘First time

login click here !’ link.


6. Please enter you FBO ID,

Select the National ID

Type and enter the

IC/Passport number,

email and Mobile Phone

number.

7. Press ‘Send Password’.

Note : Ensure you enter the

correct email as your

temporary password will be

sent here and all future

communication will be

using this email.


8. After press ‘Send

Password’, the screen

will pop out ‘Success!

Your Login information

has been sent to your

email.

9. Check your email, to get

your Login password.


10.Once you have your

temporary password

you can login with

enter your FBO ID and

temporary password

and click ‘Login’.


11.Select ‘Auto Ship’

12.Select your preference

language and Read the

Autoship Program Term

and Condition.


13.Press ‘Accept’ to start

your Autoship Order.


14.Click ‘Add Autoship’ to

start Autoship Order.


15.Fill in all the 3 Section

data required :

I. Shipping Information

II. Payment and Auto Ship

Information.

III. Products to order and

quantity.

16.Click ‘Save’ once all the

information has been

entered.


❖ Shipping Information

➢ Key in the correct shipping

information as this is where the

products will be sent.


❖ Payment and Autoship

Information

➢ Process duration (month)

How many months do you want your

auto ship to be active.

99 months means active until you stop.

➢ If you have selected 3, 6, 9, or 12 then

the auto ship will stop after the

specified month but you can still stop it

even if it does not compete the

duration of the selected months.

➢ Process start month

If the auto ship entered and saved on

or before the 10th of the month then

the process start month will be on the

same month else it will be next month.


❖ Products

i. Key in the product code or press the

‘Search Product ‘and click Add, then

change the quantity required.

ii. Check the Set Active field if you want

to activate this auto ship. If you want to

stop this auto ship just uncheck the Set

Active.

iii. Click Save to save and sent this order

for verification and to process.

i.

ii.

iii.


❖ AutoShip Management Page

➢ Here you can see all the auto ship

created by the FBO.

➢ The auto ship status also will be shown.

➢ To manage the auto ship just click the

auto ship order number to make

changes. All changes must be done on or before 10th of every month.


❖ Edit or Delete AutoShip

➢ You can edit or delete this auto ship.

➢ All this must be done before the 10th of

each month else it will only take effect

on the next month.


❖ Transaction Completed

➢ After completing your transactions,

you can now Logout.

These Terms are between you and Forever Living Products (M) Sdn Bhd (“Forever Living Products (M) Sdn Bhd", "us", or "we"), and govern your and our respective rights and obligations. Please note that your participation in the Program is also governed byour Terms of Sale, Terms of Use, and Privacy Policy, as well as any other applicable terms, conditions, limitations and requirements on the ForeverLivingAsia.com website, all of which (as changed over time) are incorporated into these Terms.

By placing an order through the Program, you are agreeing to these terms, conditions, limitations and requirements. Please read these Terms carefully.

1. Eligibility➢ To participate in the Program, individuals must:• must have an active membership with Forever Living Products;• use a valid credit card;• use a valid email, contact number and mailing address;• agree to the Autoship Terms and Conditions;

2. Pricing➢ We reserve the right to change the Program benefits, including the prices and terms, at any time, without prior notice to you. All

changes will apply to future orders, including for current subscriptions. Credit cards will be charged on the “Processing Date,” in accordance with the personal discounted prices listed on the Site as of that date. If there is any change in your personal discounted prices, it will be automatically updated to your next “Processing Date”.

➢ You will be responsible for all and any surcharges, taxes, and handling fees, where applicable.➢ Your Program subscription is personal to you, so you may not assign or transfer your subscription (or any of the benefits

associated with the Program) to anyone else.

The Autoship Program – Terms and Conditions

3. Payment & Processing➢ By subscribing to the Program, you authorize us to automatically place and ship future orders for your selected Program item(s) once a

month.➢ Payment for each Program shipment will be automatically charged to the same credit card that was supplied at sign-up, unless you

notify us otherwise.➢ All program orders submitted by or on the 10th of every month, the order will be processed on the 15th of the month. Your subsequent

orders will be automatically processed on and your credit card (previously supplied) charged on a recurring basis on the 15th of every month. Orders will be processed once a month, unless our processing department is closed that day. If our processing department isclosed, then your order will be processed - and your credit card (previously supplied) charged - on the next day that the processing department is open. You acknowledge and agree that Forever Living Products (M) Sdn Bhd will not obtain any additional authorization from you for these recurring payments.

➢ If there are problems with payment, your shipping address or other account information, we will contact you via e-mail using the email address associated with your account. We reserve the right not to process or ship any further orders until the problem has been resolved.

➢ Your enrollment in the Program may be immediately terminated without notice if the credit card(s) to which product purchases have been charged is expired, canceled, declined or otherwise terminated.

➢ You acknowledge that we are under no obligation to process or ship any products unless full payment is received.

4. “Processing Date,” Processing & Shipment➢ Your “Processing Date” for all future Program orders is the same day which is 15th of the month. Processing Date is the day that your

order will be processed and your credit card (previously supplied) charged, unless our processing department is closed.➢ In the event that your Processing Date in any given month falls on a day when our processing department is closed, your order will not be

processed until the following working day.➢ Program orders will be shipped via our standard shipping charges method. Please allow between 3-10 days for delivery. We do not

guarantee delivery dates and we accept no liability in this respect.


5. Automatic Renewal➢ Your Program subscription will automatically create a new order 15th of every month unless and until you cancel your subscription or

your desired chosen number process months completed.➢ You may cancel your Program subscription by calling our customer care service at (03)-9282 0033 or sending an email

to [email protected]. You may also cancel your Program subscription on the Program management screen, which can be accessed on the “Autoship” page and un-check the “Set Active” field.

➢ You may cancel your Program subscription at any time. However, if you cancel your program subscription after 11:59 PM on the 10th of the month, then such cancellation will not take effect until the next scheduled order.

➢ We reserve the right to cancel any order and/or terminate your subscription to the Program at our discretion. In such event, you will only be charged for orders that have already been shipped to you.

6. Modification of Orders➢ You may modify your future orders (including quantity, products, credit card information, and your shipping address) at any time on the

Program management screen, which can be accessed on the “Autoship” page. Modifications made after 11:59 PM on the 10th of the month will not take effect until the next delivery cycle.

7. Notifications➢ All email notifications will be sent to the email address identified with your account.

8. Product Information➢ You may order any products available in the list. Available products are subject to change.➢ If your selected product is discontinued or no longer available, we will automatically pause your order for that item, and will notify you by

email.➢ If an order is not available on the day it is scheduled to be processed, we will let you know via email.


mailto:[email protected]

9. Changes to the Program➢ We reserve the right to modify or cancel the Program at any time for any reason.

10. Changes to These TermsForever Living Products (M) Sdn Bhd may, in its sole discretion, revise and update these Terms and will post such changes on this page. Such changes will apply within 7 days of posting. Therefore, you should review these Terms regularly for any changes. YOUR CONTINUED PARTICIPATION IN THE PROGRAM CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU SHOULD CANCEL YOUR PROGRAM SUBSCRIPTION.

11. Notifications➢ Shipping rates are based on the total tax invoice amount.

Amount (RM) Rate (RM)< 100.00 15.00100.00 – 200.00 12.00200.01 – 300.00 10.00300.01 – 400.00 7.00400.01 – 500.00 4.00>500.00 0.00


❖ Autoship Flow from Order to Delivery


1st to 10 th 11th – 14 th 15th 17th 18th – 20th 21th -

Receiving of autoship order, changes or cancelation

Verification of autoship order by HQ and prepare documents to bank

Payment processing file sent to bank

Bank sends back the approved and declined payment list.

FBO will be contacted by email to inform them that the payment has been declined.

Warehouse prepare products and courier company pick parcel from warehouse

Courier company attempt delivery process to FBO

Products available for Auto-ShipProduct ID Product Description CC NDP AS SUP AM MGR

015 ALOE VERA GEL 0.105 76.50 58.50 55.80 51.30 46.80

022 ALOE LIPS 0.015 11.05 8.45 8.06 7.41 6.76

026 FOREVER BEE POLLEN 0.070 51.00 39.00 37.20 34.20 31.20

027 FOREVER BEE PROPOLIS 0.130 95.20 72.80 69.44 63.84 58.24

028 FOREVER BRIGHTTOOTHGEL 0.037 27.20 20.80 19.84 18.24 16.64

034 ALOE BERRY NECTAR 0.105 76.50 58.50 55.80 51.30 46.80

039 ARCTIC SEA OMEGA 3 0.130 95.20 72.80 69.44 63.84 58.24

048 ABSORBENT-C 0.070 51.00 39.00 37.20 34.20 31.20

051 ALOE PROPOLIS CREME 0.084 61.20 46.80 44.64 41.04 37.44

061 ALOE VERA GELLY 0.065 47.60 36.40 34.72 31.92 29.12

067 ALOE EVER-SHIELD DEODORANT STI 0.047 34.00 26.00 24.80 22.80 20.80

207 FOREVER BEE HONEY 0.087 63.75 48.75 46.50 42.75 39.00

262 FOREVER POMESTEEN 0.105 76.50 58.50 55.80 51.30 46.80

284 AVOCADO FACE AND BODY SOAP 0.029 21.25 16.25 15.50 14.25 13.00

523 ALOE HAND SOAP 0.072 52.70 40.30 38.44 35.34 32.24

475F CLEAN 9 VANILLA (POUCH) 0.696 507.19 387.86 369.95 340.12 310.28

906V VITAL 5 HIS PACK 0.594 434.35 332.15 316.82 291.27 265.72

911V VITAL 5 HIS PACK 2 0.586 428.40 327.60 312.48 287.28 262.08

927 DAILY NUTRITION PACK 0.500 365.50 279.50 266.60 245.10 223.60

Auto-Ship FAQ

• Who can enroll to this Auto-Ship ?Any active FBO

• Is the price shown after the my personal discount ?Yes

• What if I am promoted after I submitting the Auto-Ship order ?The invoiced will be issued as per the order price, the difference will be refunded in your monthly bonus. The following month the price will be updated according to your level.

• What happens to the shipping charges when total price becomes less than RM500 after my promotion to higher level ?Shipping charges will be applied based on the new total price

Auto-Ship FAQ

• Can I have multiple Auto-Ship to different addresses ?Yes, you can

• Can I use my login and do Auto-Ship for my down line ?No, you can not

• Can I use credit card which does not belong to me ?No, you can not due to security

• Can I do 2 or more times Auto-Ship in a month ?No, currently its only once a month

• Can I change the date of delivery of my Auto-Ship ?No, delivery will be from the 21st of the month onwards

Auto-Ship FAQ

• What are the products I can place order in my Auto-Ship ?Please refer to the list of products shown in the portal or get a list from the Forever participating center staff

• Why are the products limited ?We have to ensure the continue supply of the products, we will add more and more products accordingly

• What happens if the product I ordered in my Auto-Ship has no stock ?We will notify you by email and SMS before the processing date and what is the action plan

Auto-Ship FAQ

• Can I cancel my Auto-Ship ?Yes, you can cancel by the 10th of the month.

• How do I cancel ?Login to the http://malaysia.foreverlivingasia.com portal and go to Auto-Ship and deactivate your order or you can walk into any Forever participating centers and fill up the Auto-Ship order form by providing the order no and check cancel box.

• What if I can not remember my order no ?Login to the http://malaysia.foreverlivingasia.com portal and go to Auto-Ship to review the order details or you can walk in to any Forever participating centers and request the counter staff to check for you

http://malaysia.foreverlivingasia.com/

http://malaysia.foreverlivingasia.com/

Auto-Ship FAQ

• Can I change Shipping or Payment Information ?Yes, you can change the information by going login in to the portal and editing the Auto-Ship order or you can walk into any Forever participating centers and fill up the Auto-Ship order form by providing the new information and order no and check the Update box. Its has to be done by the 10th of the month

• What happens if my payment is rejected ?You will get an email and SMS to notify you on the status of your payment

• Where can I get the consignment note details ?You will get an email notification of the delivery status and consignment note reference and SMS to notify you of the delivery status

Documents

Main Landing Page for Forever Living Asiamalaysia.foreverlivingasia.com/Doc/AutoShipGuide.pdf · You may cancel your Program subscription by calling our customer care service at (03)-9282