Mahmoud Ahmed Ali Atallah Address: Doha, Qatar Mobile: +974-30303478 Email: X.Up@Live.Com Nationality: Egyptian Summary: IT Professional with more than five years of experience in managing and troubleshooting Windows/Linux OS, Citrix, VMware, Exchange, Fileserver, Network, GPO, TMG, IIS, SCCM, SEPM, WSUS, Active Directory, Backups and DNS. Experience:

HCL Infosystems – System Administrator July 2015 – Present QSTP, Doha, Qatar Work Description:

Daily administration of Exchange 20XX servers OWA, EWS, EAS, and Outlook Anywhere

Operating and maintaining SCCM, WSUS, NTFS Permissions and file server Backup / Restores

Designing, building, configuring and managing VMware VSphere 5.5 Environment Hosts, (vCenter, VSphere

clients, Virtual Networks, Storage, etc.) Servers and Services

Create and Manage Microsoft Domain Infrastructure, and configure all related Server Services (AD, DNS,

DHCP, Certificate, Group Policies, etc.)

Designing, implementing, troubleshooting and securing Microsoft Infrastructures (Domain Controllers

2008/2012, Active Directories, DNS, DHCP, NTP, GPO, Hyper-V, Exchange 2010/2013, TMG, Forefront, Citrix,

SCCM, SQL 2008/2012 database servers, Web Servers, Application servers, etc.)

Installing, configuring, managing and troubleshooting Citrix XenDesktop 7.6 environment

Installing and administration of SEPM Symantec Endpoint Protection 12.1 servers

Representing the company in all technical aspects and meetings with all software and hardware vendor

HCL Infosystems – IT Support Engineer June 2014 – July 2015 QSTP, Doha, Qatar Work Description:

Responsible for supporting computer systems and network, diagnosing and solving problems related to technical

applications, either over the phone or in person. Also assisting with other infrastructure/network projects and

supporting the service desk team.

Dealing with modules on HPSM (Service Desk, Incident Management)

Providing support for Windows Server, Active Directory, DNS, DHCP and other services

Monitoring and managing system notifications and respond through service tickets

Setting up new user accounts and profiles and dealing with user access issues

Providing troubleshooting and technical support to assist end user in configuring systems or resolving issues

through face-to-face, phone, web based tools and email

Creating knowledgebase to assist the service desk team in administering proper triage and troubleshooting

Troubleshooting and fixing all user devices (e.g. laptops, desktops, printers and mobile devices)

Handling user issues remotely using System Center Configuration manager.

Dealing with many vendors and suppliers all over Qatar

Wasla Contact Center as Helpdesk Representative November 2012 – February 2014 Egypt Work Description:

Vodafone Sales department depends on the VOIP, Network and System Services

Responsible to solve all the problems, whether network or System, if the problem is greater than my

specialty, Escalate the Issue to Specialist Team.

Provide client support and technical issue resolution via E-Mail, phone and ticketing System

Dealing with Manage Engine Service Desk (Incident management & Problem Management)

Troubleshooting network hardware problems and solving hardware/software faults.

Implementing security policy and virus protection using Kaspersky Administration Kit

Installing and Configuring Microsoft Forefront Threat Management Gateway (Forefront TMG).

Creating and testing images for various Servers, Desktops and Laptops using Ghost and Acronis

Servers and Systems:

Active Directory, Exchange, DHCP, DNS, ISA, TMG, Fileserver, Kaspersky, VPN, Xen Citrix Virtualization Servers

Creating and Edit Domain OU, Users and groups.

Troubleshooting Some DHCP System Problems.

Deploying Kaspersky on Machines Using Kasper Server.

Customizing the folders security in the sharing server.

Creating Folder and Giving Permissions to Users on Fileserver.

Maintaining the office network and over 250 connected PCs.

Deploy and Troubleshooting Virtual Machines on Xen Server.

Providing instant maintenance to all the kinds of Printers (Network and Local)

Voice System

Aheeva, Asterisk, I-Listen, Mitel PBX, Elastix, Recording Servers

Create and Edit Aheeva and Elastix Users.

Export Daily Reports Form I-Listen Server.

Export Weekly Calls Form Recording Servers.

Troubleshooting Some Aheeva System Problems.

Configure Hard Phone (IP-Phone, Digital Phones).

Configure Softphone (Starephone App, XLite App, Zoiper App).

Awards and Recognition: Best Performance Award for Customer Support & Relation September 2013 by Wasla (Vodafone Outsource

Company)

Etisal International Co as IT Support Specialist September 2011 – October 2012 Egypt Work Description:

Provide technical support via face to face, phone and email to end users.

Diagnose and resolve technical hardware and software issues

Follow standard help desk procedures

Identify and escalate situations requiring urgent attention

Certifications:

CCP - V Citrix Certified Professional – Virtualization (CTX693322)

CCA - V Citrix Certified Associate – Virtualization (CTX693322)

VCP5-DCV VMware Data Center Virtualization

MCSA Microsoft Certified Solutions Associate (F586-3492)

MCITP Enterprise Administrator (D933-4918)

MCTS Microsoft Certified Technology Specialist (D927-8622)

MCSE Microsoft Certified Solutions Expert

CCNAX 200-120 Cisco Certified Network Associate

MCSE: Messaging Microsoft Exchange Server 2013

ITIL Foundation Certification

ICDL International Computer Driving License (EGY000994153)

Specialties: Active Directory

VMware, vSphere

Citrix Virtualization

Hyper-V Virtualization

Exchange 2010, 2013

Antivirus Management

Print & File Servers

ISA and TMG Server

Mac OSX, Linux, Ubuntu

Routing/Switching

Skills:

Active Directory Services, MS Exchange, Office 365, Lync 2010, GPO, NTP, SQL, OWA, EWS, EAS, IIS,

WSUS, WDS, NPS, LDAP, RDS, IPSec, VPN, SSL , GPMC, DHCP, WINS, DNS, LAN, WAN, DMZ, NAT,

vCenter, vSphere, ESXi, DRS, vMotion, HA, DRS, Symantec, Kaspersky, TrendMicro, VHD, VDI, HDX,

Cloud, Manage Engine, HPSM, SEPM, TMG, VMware, Hyper-V, ISA , Citrix and MAC OS X, SCCM, Excel,

Access, Power Point and Microsoft Word, Aheeva, Asterisk, IP-Phone, and Cisco Routers, Switches.

Languages:

Arabic: Native Language

English: Professional working proficiency

Education:

Degree: Bachelor of Commerce (Management Information Systems Department)

Graduation year: 2011

University: El-Obour Academy for Engineering and Technology

Academic Projects:

Hospital Accounting App based on Oracle Database 10g

Evaluation: Excellent

Supervisor: Dr. Rajab Abu Enein