Magic Quadrant for E-Discovery Software

7/14/2015 Magic Quadrant for E-Discovery Software

http://www.gartner.com/technology/reprints.do?id=1-2G330Z4&ct=150518&st=sb 1/15

MagicQuadrantforEDiscoverySoftware18May2015ID:G00267058

Analyst(s):JieZhang,GarthLanders

VIEWSUMMARY

Controllingriskandcostremainstheprimarybusinessgoalforseekingbetterandmoreeffectiveediscoverysolutions.Gartnerevaluates20ediscoverysoftwareproviderstohelpIT,legalandcomplianceleaderspicktherightonefortheirneeds.

MarketDefinition/DescriptionThemarketcoveredbythisMagicQuadrantcontainsvendorsofelectronicdiscovery(ediscovery)softwarefortheidentification,preservation,collection,processing,review,analysisandproductionofelectronicallystoredinformation(ESI)insupportofthecommonlawdiscoveryprocessinlitigationorotherinvestigativeproceedings,regardlessofdeliverymethod.

Thetechnologycapabilitiescoveredbytheediscoverysoftwareincludeinformationmanagement,legalhold(dataidentificationandpreservation),collection,processing,reviewandproduction.Thesecapabilitiesarelistedinthesequentialorderinwhichatypicalediscoveryprocessfollows.RefertotheElectronicDiscoveryReferenceModel(EDRM)anestablishedandacceptedframeworkbytheediscoverypractitioners.Thecapabilitiesratedinthisreportmatchandsupportthevariousstagesofatypicalediscoveryprocess.

The"lefthandside"oftheEDRMreferstoinformationgovernance,identification,preservationandcollection,andthe"righthandside"oftheEDRMincludesprocessing,review,analysis,productionandpresentation.

Theediscoverysoftwaremarketisservedbythreeclustersofproviders:softwareproviders,lawfirmsandserviceproviders(legalprocessoutsourcers[LPOs]andmanagedserviceproviders[MSPs]).Althoughmature,thismarkethasalargenumberofparticipants.BecausevendorsfocusondifferentstagesoftheEDRMandhavedevelopedcorecompetenciesovertime,itcanbedifficulttodrawconsistentanddirectcomparisonswhenexaminingthevariousvendorsinthismarket.Inreality,althoughthemajorityofthevendorshavetechnologycapabilitiesthatsupportallormultiplestagesoftheEDRM,buyersmayonlyuseavendor'sbestcapabilitiesandsupplementwithotherproductstocompletetheirediscoverytechnologytoolbox.

MagicQuadrant

Figure1.MagicQuadrantforEDiscoverySoftware

ACRONYMKEYANDGLOSSARYTERMS

AWS AmazonWebServices

CJK Chinese,JapaneseandSouthKorean

ECA earlycaseassessment

EDRM ElectronicDiscoveryReferenceModel

ESI electronicallystoredinformation

FOIA FreedomofInformationAct

FTK ForensicToolkit

ILG InformationLifecycleGovernance

IoT InternetofThings

LPO legalprocessoutsourcers

LSB legalservicebroker

MSP managedserviceprovider

MSRP manufacturer'ssuggestedretailprice

SaaS softwareasaservice

SMB smallormidsizebusiness

TAR technologyassistedreview

EVIDENCE

ForthisMagicQuadrant,weanalyzedvendorreferencesurveys,phoneinterviewsandGartner'sinquiryservicedata,alongwithbriefingsanddemonstrationsfromvendorsregardingtheirproductfunctionalityandbusinessposition.

NOTE1EARLYCASEASSESSMENT

ECAsoftwarecapabilitiesareintendedtofacilitatedatacullingandinformeddecisionmakingduringtheearlystagesofadisputeoraninvestigation.TheymayestimatehowmuchESImustbeevaluatedforacase,whereitresides,andwhatsoftware,outsideservicesandresourceswillbenecessarytoevaluateitinacompliantandcrediblefashion.Theymayalsofacilitateeitherinvestigationofdatathatrepresentsrisksorrewardstothepartiesinvolvedinthecaseorcomplianceaction.

Thereisanotherterm"earlydataassessment(EDA)"thattheEDRMgrouphasdefinedaspartoftheidentificationprocess.Thisprocessisoneofsimplyidentifyingwhattherelevantdataisandwhereitmightbelocated,andanypoliciespertainingtoit.

Forfurtherinformation,seetheEDRMdescriptionofECAandEDA.

NOTE2PREDICTIVECODINGANDTAR

PredictivecodingisananalyticsbasedmachinelearningtechnologythatappliesstatisticalmethodsandtrainssoftwaretoreviewandcodeESI.IthelpsreducetheproportionofESItobemanuallyreviewedandthusreducesthecostofreview,whileassuringthedefensibilityoftheediscoveryprocess.

Predictivecodingisoftencalled"technologyassistedreview"orsometimes"computerassistedreview,"and



Source:Gartner(May2015)

VendorStrengthsandCautionsAccessDataEffective1January2015,AccessDataGroupsplitintotwobusinessentities:AccessDataandResolution1Security.HereweevaluateAccessDataasasinglevendor,asthesplitoccurredoutsidethetimescopeofthisreport.AccessDataoffersthreesetsofsoftwaresolutions:ediscovery,digitalforensicsandcybersecurity.Underediscovery,ithasthreeproductstocoverdifferentstagesofediscovery:ForensicToolkit(FTK),ADeDiscoveryandSummation.FTKservesasthemaindatacollectionengine,anditisalsotheenablingandunderpinningtechnologyfortheADeDiscoveryplatform.ADeDiscoveryisaprocessingandreviewplatformwithearlycaseassessment(ECAseeNote1)andlegalholdcapabilitiesbuiltin.Summationisastandalonereviewproduct.ItcanbepurchasedasanapplianceorasaWebbasedreviewplatform.

Strengths

AccessDataspecializesindatacollectionespeciallyfordealingwithalargevarietyofdatasources(thatis,archive,database,enterprisecontentmanagementsystems,email,multimedia,Office365,presentation,imageandspreadsheet)anddevices(thatis,differenthardwareformfactorsandmultipleoperatingsystems).ThesingleclientagentofitsFTKtechnologycanbeusedforbothforensicdatacollectionandcybersecuritymonitoring.Thissynergybetweenitsediscoveryandcybersecurityofferingsistimelyfortheediscoverysoftwaremarketduetotheincreasingconcernsofpotentialdatabreachesandtherelatedediscoveryneeds.AccessDataoffersaneasyandcosteffectivepathforcustomerstoconvertfromotherplatforms(suchasfromGuidanceSoftware)toitssystem.

Cautions

Therecentchangesintheorganizationstructurewouldhaveashorttermnegativeimpactonitsstabilityanditsexecutionandperformanceacrossallitsproductlines.ThereviewcapabilitythroughADeDiscoverycamefromAccessData'spastacquisitionoftheSummationtechnologyandisnotascompetitiveatoolasFTK.Consistentandpersistentcustomization,aswellastrainingdocumentation,aretwoareasforimprovement.

CatalystCatalystoffersediscoverytechnology,withafocusontechnologyassisteddocumentreview(seeNote2)andhosting.CatalystInsightallowsforautomatedloadingofdata,anditcoversprocessingthroughsearch,analytics,reviewandproduction.InsightPredict,atechnologyassistedreview(TAR)offeringintendedtoimproveearliergenerationpredictivecoding,workswithoutcollectingalldocumentsfirst

thesetermscanbeusedinterchangeably,withvariablemeaning.Inrecentyears,someversionofpredictivecodingorTARhasbeenofferedbyalmostallthemainediscoverysoftwarevendors.ManyvendorshavethesameunderlyingtechnologysuppliedthroughOEMrelationships,althoughsomedohavetheirownproprietaryimplementations.

Forfurtherdetails,seetheinformationonpredictivecodingin"HypeCycleforSmartMachines,2014."

NOTE3SOFTWAREASASERVICE

SaaSisadeliverymodel.GartnerdefinesSaaSas"softwarethatisowned,deliveredandmanagedremotelybyoneormoreproviders."

InapureSaaSmodel,theproviderdeliverssoftwarebasedonasinglesetofcommoncodeanddatadefinitionsthatisconsumedinaonetomanymodelbyallcontractedcustomersatanytime,onapayforusebasis,orasasubscriptionbasedonusagemetrics.

Duringthepastfewyears,vendorshavetakenmultipleapproachesthatmeetourdefinitionofSaaS(see"FourComponentsDefineSoftwareasaService").(Note:Thisdocumenthasbeenarchivedsomeofitscontentmaynotreflectcurrentconditions.)

EVALUATIONCRITERIADEFINITIONS

AbilitytoExecuteProduct/Service:Coregoodsandservicesofferedbythevendorforthedefinedmarket.Thisincludescurrentproduct/servicecapabilities,quality,featuresets,skillsandsoon,whetherofferednativelyorthroughOEMagreements/partnershipsasdefinedinthemarketdefinitionanddetailedinthesubcriteria.

OverallViability:Viabilityincludesanassessmentoftheoverallorganization'sfinancialhealth,thefinancialandpracticalsuccessofthebusinessunit,andthelikelihoodthattheindividualbusinessunitwillcontinueinvestingintheproduct,willcontinueofferingtheproductandwilladvancethestateoftheartwithintheorganization'sportfolioofproducts.

SalesExecution/Pricing:Thevendor'scapabilitiesinallpresalesactivitiesandthestructurethatsupportsthem.Thisincludesdealmanagement,pricingandnegotiation,presalessupport,andtheoveralleffectivenessofthesaleschannel.

MarketResponsiveness/Record:Abilitytorespond,changedirection,beflexibleandachievecompetitivesuccessasopportunitiesdevelop,competitorsact,customerneedsevolveandmarketdynamicschange.Thiscriterionalsoconsidersthevendor'shistoryofresponsiveness.

MarketingExecution:Theclarity,quality,creativityandefficacyofprogramsdesignedtodelivertheorganization'smessagetoinfluencethemarket,promotethebrandandbusiness,increaseawarenessoftheproducts,andestablishapositiveidentificationwiththeproduct/brandandorganizationinthemindsofbuyers.This"mindshare"canbedrivenbyacombinationofpublicity,promotionalinitiatives,thoughtleadership,wordofmouthandsalesactivities.

CustomerExperience:Relationships,productsandservices/programsthatenableclientstobesuccessfulwiththeproductsevaluated.Specifically,thisincludesthewayscustomersreceivetechnicalsupportoraccountsupport.Thiscanalsoincludeancillarytools,customersupportprograms(andthequalitythereof),availabilityofusergroups,servicelevelagreementsandsoon.

Operations:Theabilityoftheorganizationtomeetitsgoalsandcommitments.Factorsincludethequalityoftheorganizationalstructure,includingskills,experiences,programs,systemsandothervehiclesthatenabletheorganizationtooperateeffectivelyandefficientlyonanongoingbasis.CompletenessofVisionMarketUnderstanding:Abilityofthevendortounderstandbuyers'wantsandneedsandtotranslatethoseintoproductsandservices.Vendorsthatshowthehighestdegreeofvisionlistentoandunderstandbuyers'wantsandneeds,andcanshapeorenhancethosewiththeiraddedvision.

MarketingStrategy:Aclear,differentiatedsetofmessagesconsistentlycommunicatedthroughouttheorganizationandexternalizedthroughthewebsite,



andreducestheneedforspecialtyexpertiseinmachinelearning.TheCatalystproductsuseanXMLandcustomNoSQLenginedesignedtomanagelargedatasetsandmakethemsearchable.InsightPredict,theanalyticsfunctionalityofInsight,runsonacustombuiltgraphdatabase.ThecompanyisnowfiveyearsintoaconcertedstrategytosupporttheAsia/Pacificregion,openingmoredatacentersinthatregionandcontinuingtoinvestinitsmultilanguagesupportabilities.

Strengths

CatalystisinvestedheavilyinTAR,makingiteasiertoadopt,andthisTARengineiscapableofbeingdeployedforawidervarietyofcasesandtasks.Itisapacesetterinthisareaofthemarket.Thecompany'sofferingshavedemonstratedtheabilitytosupporthighvolumemultimatterenvironments,withanemphasisonfastsearchresults.Catalyst'spricingandtechnologymodellendsitselfwelltoenterprisesthatwillutilizeitsproductsformultimattermanagement,reducingdocumentprocessingcostsandprocesses.

Cautions

Catalystisdesignedandintendedforlarge,highvolume,multimatterenvironments,anditisnotsuitableforsmallermatters.Catalyst'sdirectsupportforthelefthandsideoftheEDRMisanewofferingtothemarketplaceandisnotyetproven.Catalyst'sdatastoragefeesareexpensiveandareatthehigherendofthemarket.

CommVaultCommVaultoffersSimpana,aunifieddatamanagementofferingthatprovidesbackup,archivingandcompliancerelatedediscoverycapabilities.ItissoldprimarilytocorporateITdepartments.SimpanausesitsContentStore,ahardwareagnosticvirtualrepository,tostoreallbackupandarchivedata.Furthermore,inthisrepository,policiesforrecordsmanagement,archivingandediscovery,includingtagging,canbeapplied.Inadditiontoemailsystems,CommVaultcancollectdatafromfileshares,mobiledevices,desktops/laptops,MicrosoftSharePointandEMCDocumentum.Simpanaispricedonanameduserbasisanddeployedasonpremisessoftware,withcloudoptionsavailablethroughMSPs.CommVaultissuitedfororganizationswithalowvolumeofediscoverymatters.

Strengths

CommVaultiswellsuitedforediscoveryofcontentfrommobileandremoteworkers.Forenterprisesattheearlystageofediscoveryadoption,CommVault'ssolutionrepresentsanimprovementovermanualediscoveryprocessesandmanuallycombingthroughlegacytapeenvironments.Archivingisakeyfoundationalelementinproactiveediscoverymanagement,andCommVaultishighlyratedinthisarea.

Cautions

Simpanahasalimitedsetoflefthandsidecapabilitiesforidentification,preservationandcollection.ThecompanypartnerswithExterroandKrollforreview.EdiscoveryisasecondaryusecaseforCommVault.ManyofCommVault'sediscoveryusershaveboughtSimpanaprimarilyforbackup.Consultingservicesanddomainexpertiseaboutediscoveryasaprocessorexperienceinhighstakeslitigationarenotareasoffocusforthecompany.

DrivenDrivenoffersediscoverytechnology,aswellasforensicandconsultingservices.DrivenOneisanintegratedediscoveryplatformthathastwoproducts:OneProcessingandOneReview.ECAandpredictivecoding(alsoreferredtoasTARseeNote2)featuresarebuiltintotheOneplatform.DrivenOnecanbepurchasedwithanannualsoftwarelicenseaswellasaSaaSmodel.Forthehostedmodel,theOneplatformisdeployedviaavirtualdesktopinfrastructure,andcustomersaccesstheplatformviaaCitrixorMicrosoftRemoteDesktopConnection.InadditiontotheOnetechnology,Drivenalsoprovidesservicestosupportforensicdatacollectionandconsultingforlitigationsupport.

Strengths

DrivenOnetakescustomers'needsintotheirsoftwaredesignanddevelopmentprocessandiswillingtocatertooneofftypeofcustomers'requestsforcustomization.Drivenhasanagilecustomersupportmodel,anditscustomersrateitsresponsivenessasatopbenefit.TheOneplatformsharesthesamesourcecodeforbothprocessingandreview.

Cautions

Driven'sOneplatformforreviewlacksdifferentiationfromitscompetitors.TherecentHTML5codereleaseisDriven'sfirstbrowserbasedversion.Itiscurrentlytestedandusedbyalimitednumberofusers.TheOneplatformdoesnothavetechnologycapabilitiestosupportthelefthandsideoftheEDRM,andDrivenhasnoformalpartnershipswiththelefthandsidefocusedediscoveryvendorseither.

EpiqSystemsEpiqSystemsofferssoftware,hostingandconsultingservices.ItssoftwareincludeseDataMatrix,Epiq

advertising,customerprogramsandpositioningstatements.

SalesStrategy:Thestrategyforsellingproductsthatusestheappropriatenetworkofdirectandindirectsales,marketing,service,andcommunicationaffiliatesthatextendthescopeanddepthofmarketreach,skills,expertise,technologies,servicesandthecustomerbase.

Offering(Product)Strategy:Thevendor'sapproachtoproductdevelopmentanddeliverythatemphasizesdifferentiation,functionality,methodologyandfeaturesetsastheymaptocurrentandfuturerequirements.

BusinessModel:Thesoundnessandlogicofthevendor'sunderlyingbusinessproposition.

Vertical/IndustryStrategy:Thevendor'sstrategytodirectresources,skillsandofferingstomeetthespecificneedsofindividualmarketsegments,includingverticalmarkets.

Innovation:Direct,related,complementaryandsynergisticlayoutsofresources,expertiseorcapitalforinvestment,consolidation,defensiveorpreemptivepurposes.

GeographicStrategy:Thevendor'sstrategytodirectresources,skillsandofferingstomeetthespecificneedsofgeographiesoutsidethe"home"ornativegeography,eitherdirectlyorthroughpartners,channelsandsubsidiariesasappropriateforthatgeographyandmarket.



Analytics,DocuMatrix,EpiqPortalandEpiqChatAnalyzer.eDataMatrixandEpiqAnalyticsareforprocessing,analysisandECA.DocuMatrixisareviewplatform.TheChatAnalyzerhandleschatcontentfrominstantmessagingandchatrooms,suchasInstantBloomberg.EpiqPortalservesasaworkflow,projectmanagement,reportingandmonitoringtool.Inadditiontoitsownproprietarytechnology,Epiqhoststhirdpartysoftwareforcollection,legalhold,processing,ECAandreview.Theserviceofferingincludesforensiccollection,projectmanagement,consultinganddataanalysis.TherecentacquisitionofIrisDataServicesfurtherexpandsEpiq'sserviceoffering.Epiqcandeliveritstechnologytoolsandservicesthroughhosted,onsiteandmanagedservicemodels.Epiqhasaglobalpresenceofoperationsanddatacenters.

Strengths

Epiq'sofferinginbothtechnologyandservicesisbroadandallowsflexibilitytoserveitscustomers.Epiq'sglobaloperations,datacentersandinfieldresourcesenablethecompanytoservecomplexandcrossborderediscoverycases.CustomersthatwishtogetanendtoendediscoverysolutionfromasinglevendorcanpickandchoosefromEpiq'stechnologytoolsetandserviceofferings.

Cautions

Duetoitssolutionplay(technologyfrombothitsownandthirdpartiesplusservices),Epiq'sownproprietarysoftwareisnotdesignedforbeinganendtoendediscoverysolutionbut,rather,iscreatedtoserveascomponentsfocusingonspecificareasoftheEDRM.Epiq'scustomersrateitsservicehigherthanitstechnologyoffering.Inparticular,searchcapabilitiesandtheintuitivenessoftheuserinterfaceareareasforimprovement.Forbuyersthataremoreinterestedinsoftwarethanservices,Epiq'sserviceswrappedaroundsoftwareapproachisnotagoodfit.

ExterroExterroprovidesproductstosupportediscoveryfromidentificationthroughreview.TheproductsincludeExterroLegalHold,ExterroEDiscoveryDataManagement,ExterroEDiscoveryProjectManagementandExterroManagedReview.ItsprimaryofferingistheExterroFusionEDiscoverysoftwaresuite,whichisbuiltonasingleopenplatform.Exterro'spointofentryforbuyersistypicallyExterroLegalHold,whichcanmanagefilesinplaceorinarepository.Exterro'sFusionIntegrationHuballowsintegrationofexistinglegal,ediscoveryandotherinformationmanagementsystems.Exterro'sproductsareavailableviaeitherperpetuallicensesbasedonmodules,integrationadaptersandconnectors,orSaaS(seeNote3).

Strengths

Exterrohasalargenumberofconnectorstodatasources,includingawidearrayofcontentmanagementsystems,businessapplicationsandemailsystems.Exterro'semphasisonprojectmanagementisanattractivefeatureset,asenterpriseslooktoenhancetheirediscoveryprocessesinhouse.ExterroLegalHoldisoneoftheindustry'sbestinclasslegalholdofferings,withagoodabilitytoperformholdsinplace.

Cautions

Exterromustdomorevalidationwithcustomersbeforereleasingnewfeaturesinsomecases,thesefeatureshavearrivedwithlittlecommunicationandhavebeendisruptivetoendusersintermsofthewaytheyhadpreviouslyusedtheproduct.BuyersshouldknowthatalthoughExterrohascapabilitiestosupporttherighthandsideoftheEDRM,itsreviewcapabilityhasnotbeenadoptedbyasmanyenterpriseclientsasitscollection,ECAandlegalholdapplications.Exterro'scollectionisdesignedtobeonlyatargetedcollectiontoolandisnotsuitableforfullscaleforensiccollection.

FTITechnologyFTITechnology,aseparatelyreportedbusinessunitofFTIConsulting,offersbothediscoverysoftwareandservices.Itsmainproduct,theRingtailplatform,performsfunctionsfromprocessingtoproductionincludingECA,predictivecoding,reviewandanalysis.Ringtailisavailableviathreedeploymentmodels:onpremises,hostedandSaaS.ItsECAcapabilitiesenableuserstovisuallycull,manipulateandreviewdata.Pricingoptionsarebasedonnamedusersand/ordatavolumes.FTITechnologyalsooffersabroadrangeofediscoveryandconsultingservicesthatincludeforensiccollection,processing,onsiteanalysisandreview.Inearly2015,FTITechnologyannouncedanewserviceofferingInformationGovernanceandCompliance.FTITechnologyalsoenteredapartnershipwithIBMforresellingitsRingtailtechnology.

Strengths

FTITechnologyisbackedbyFTIConsulting,aglobalbusinessadvisoryfirm.FTIConsultinghasaglobalpresenceofinfieldexpertsandprofessionalsacrossverticalsthatisthecorevalueofitsconsultingbusinessandisleveragedbytheFTITechnologybusinesssegment.FTITechnologyhasalargededicatedsoftwaredevelopmentteamthatcontinuestoimproveandinnovatetheRingtailplatformespeciallyitsanalyticscapabilities.TheRingtailplatformoffersasophisticatedsetofdatavisualizationfeaturesforECAandworkflowmanagement.



Cautions

FTITechnologydoesnotoffertechnologysolutionsfordatapreservationandcollection.Forcomplexediscoveryprojects,organizationswillneedtoengageFTITechnology'sprofessionalservicestotakeadvantageoftheadvancedfeaturesandpowerofRingtail.Forcompanieswithlowlitigationvolumeandrelativelysimpleediscoveryprojects(forexample,straightforwardprojectswithfewdatasourcesandlowdatavolume),theRingtailplatformmaynotbeappropriate.

GuidanceSoftwareGuidanceSoftwareoffersediscoverysoftwarethatsupportsallstagesoftheEDRM,withafocusonforensicdatacollectionandanalysis.TheEnCasesoftwaresuiteincludesEnterprise(smallscalecases),eDiscovery(smalltolargescalecases),Cybersecurity(informationmanagement)andAnalytics(dataanalysis).EnCaseeDiscovery(onpremises)includesanauditablerepositorybasedenginetoidentify,collect,preserveandprocessdata.EnCaseeDiscoveryReviewisaSaaSbasedreviewandanalysisplatform.Itsforensiccollectionsupportsavarietyofendpointdevicesanddatasources.EnCaseisanopenplatform.ThroughtheEnCaseAppCentral,thirdpartydeveloperscanbuildapplicationsthatextenditscapabilities.GuidanceSoftwarehasbeeninvestinginLinkedReview,aninnovativereviewengine.

Strengths

GuidanceSoftwareoffersafullrangeofediscoverycoverage,includingrobustforensicscapabilitiesandautomatedintegrationbetweenthelefthandsideandrighthandsideoftheEDRM.EnCase'sidentificationcapabilityisabestinclasstool,whichthecompanycontinuestoinvestinandinnovate.GuidanceSoftwarehasbeeninvestingininnovationsonitsreviewtechnology(thatis,theLinkedReviewconcept).

Cautions

GuidanceSoftwarerecentlymadeseveralchangestotopmanagement,includingtheCEO.Itwilltakesometimetoseetheimpactofthisnewexecutiveteam.GuidanceSoftware'srighthandsidecapabilitieslackrecognitionandmindshareinthelegalcommunity.SomeofGuidanceSoftware'slargestcustomersexpressedthathorizontalscalabilitywasresourceintensiveforcasesthatinvolvecollectinghighvolumedatafromdevicesthataregeographicallydispersed.

HPHP'seDiscoverysupportsthefullprocessofEDRM.HPLegalHoldisaseparatemodulethatcanholdcontentinplacethroughanumberofadapterstothirdpartydatasourcesorinamanagedrepository.HPeDiscoverycanbedeployedasanapplianceoronpremises,aswellaswithfullserviceandselfservicecloudbasedmodels.Theselfservicemodel,eDiscoveryOnDemand,ispartofanongoingproductinitiativethataddressesthemarketshifttowardanenterprise'sdesiretobringediscoveryinhouseandisalsotargetedatthesmallormidsizebusiness(SMB)segment.HPhasalargebaseofcorporateclients,anditsellspredominantlytoenterprisesandawiderangeofstakeholdersfromITtoinhousegeneralcounsel.HP'spredictivecodingtoolsarefullyinclusive,andthereisnoseparatemoduleorassociatedcharge.

Strengths

HPhasstrongprocessingabilities,whichallowsorganizationstobringediscoveryinhouseandtoavoidhistoricallyexpensiveoutsourcedoptions.Thecompanyalsohaswellregarded,iflittleknown,reviewcapabilities.TheportfolioiswellbalancedacrosstheEDRM.HPoffersaflexiblevarietyofdeploymentmodels,includingcloud/selfservicethatisbeneficialtoclientsthathavevaryingworkloadsaroundlitigationandediscovery.HP'seDiscoverysolutionleveragesthejointR&DthatHPinvestsinfordifferentproductlines.Forexample,HPcansupportmobile/remoteworkerdatacollectionthroughitsintegrationwithitsbackupofferings.

Cautions

HPeDiscoveryisresourceintensiveasanonpremisessolution.HPmustdomoretokeeppacewiththeapplicationofpredictivecoding.AlthoughHPwasanearlyinnovatorinTAR,themarkethasmatured,andotherofferingsareeasiertouse.ComplexityintermsofbothtechnologyandpricingisstillachallengeforHPinitseDiscoveryoffering.

IBMIBMsupportsediscoveryaspartofitsInformationLifecycleGovernance(ILG)portfolioofofferings.TheILGportfolioisdividedintodefensibledisposal,ediscovery,archiving,recordsandretentionmanagement,anddatacleanup.IBM'sediscoverysolutioncoverslegalholdmanagementandenforcement,collectioncoordination,andECA.IBMAtlaseDiscoveryProcessManagementhasthemainlegalholdcapabilitiesandprovidesAPIsthatsupportawidevarietyofconnectionstoothersystems.IBMContentCollector,eDiscoveryManager(mainlyforprocessing)andeDiscoveryAnalyzerarealsopartofthissolutionset.Analyticalcapabilitiesincludecostforecasting,alongwithdynamic



reforecastingasdataiscollectedandproductiondecisionsaremade.StoredIQisusedforcollection.WatsonmachinelearningtechnologyisalsoleveragedbytheILGportfolio.

Strengths

IBM'sstrategyandvisionofconnectingcompliance,ediscovery,governanceandriskintoacomprehensiveinformationgovernanceprogrammatchmanyofthetopconcernsthatorganizationsarestrugglingwith.IBMAtlaseDiscoveryProcessManagementisoneofthebestinclasslegalholdtoolsinthemarket.CombinedwithIBM'sStoredIQtechnologyandWatsonAnalytics,IBMcanprovidethetechnologyfoundationfordataculling,datamappingandmachinelearningfunctionalities.IBM'sglobalprofessional,salesandsupportserviceshelpjointproductmarketingandsales.

Cautions

IBMdoesnothaveproductsthataddresstherighthandsideoftheEDRM.ThenewlyformedpartnershipwithFTITechnologythroughresellingtheRingtailplatformisintendedtosupportthefullEDRMfunctionality.Forconventionalediscoveryneedsthatoftenhavebeenprojectbasedandoneofftypeofevents,ornonIBMshops,IBM'sediscoverysolutionistoobroadandcomplicatedinfunctionality.IBMAtlaseDiscoveryProcessManagementiscomparativelyITresourcedemandingandmoreexpensivewhencomparedwithotherpopularlegalholdproducts(forexample,ExterroLegalHoldandZapprovedLegalHoldPro).

kCurakCura,apuresoftwareplayer,offerstheRelativityplatformthatsupportscollection,legalhold,processing,review,analysisandproduction.Relativityissoldprimarilyviaawiderangeofserviceprovidersandhostingpartners,butthedirectsalesportiontoorganizationsisgraduallyincreasing.ItalsocanbepurchasedviaathreeyearsubscriptionlicensedirectlyfromkCura.Comparedwithitsreviewtechnology,collectionandprocessingarenewercapabilities.In2014,kCurareleasedDataGrid,aNoSQLdatastoresupportingamorescalablearchitectureforRelativity.RelativityBinders,aniPadapp,servesmobileuserswhowanttoorganizeandannotatetheircasedocumentsonthego.Throughcertificationandeducationprograms,kCurafostersalargeandgrowingusercommunity.kCuraadoptsanagilemethodologyforrollingoutnewsoftwarefeaturesandenhancements.

Strengths

kCuraiscommittedtodevelopingitsediscoverysoftwareproduct.IthasfocusedonaddingandimprovingthetechnologycapabilitiesofitsRelativityplatformtoserveallstagesofediscoveryneeds.Itscorporatecultureandleadershipstylearefullyalignedwiththisvision.TheecosystemofRelativityusers,partners,developercommunityandserviceproviderscontinuestogrow.Themembersinthisecosystemjointlycontributetoenhancingthesoftware'sdesign,usabilityandfunctionality.Relativityhasbecomeapopularreviewtoolinthemarket(oftenfirstchoicefortheMSPs),whichmeansaknowledgebaseforinformationandoftenaminimalamountoftrainingrequiredforlegalreviewers.

Cautions

kCuralacksdirectexperienceandrelationshipinsupportingcorporations.Relativity'scollectionandlegalholdarenewercapabilities.TheyarenotasprovenandtestedastheRelativityreviewfunctionality.Datavisualizationisidentifiedasanareaforimprovement.

KrollOntrackKrollOntrackoffersdatarecoveryandediscoverytechnologyandservices.Throughitsediscovery.complatform,itoffersasuiteofediscovery.comcapabilities.Ediscovery.comCollectisforthelefthandsideoftheEDRM,andediscovery.comReviewisfortherighthandsideoftheEDRM,includingECAandpredictivecoding.ediscovery.comManage,afreetoolbundledinsideediscovery.comReview,helpsconsolidateprojectsandprovidesinteractivedashboards,includingfinancialmetrics.Krollalsohasediscovery.comOnsite,anapplianceoffering.Krollalsooffersforensic,processing,documentreviewandconsultingservices.Krollhasdatacentersaroundtheglobe.Reviewisofferedinthreepricingmodels:bundled,subscriptionandalacarte.Thecollectionproductisofferedviaatraditionallicensemodel.KrollalsohostskCura'sRelativityreviewandlegalhold.

Strengths

Kroll'sglobaldatacenterinfrastructureandinfieldresourcesenableittohandlecrossborderinvestigationandediscoveryprojects.Itiscommittedtocontinuetheexpansionofitsglobaldatacenterfootprintandexpertise.Krollarticulatesaclearvision,supportedbyaconcreteproductroadmap,includingadditionalsupportinitsCollectproductforOffice365andSQLServer,enhancementsonprojectprogressreportingandcostprojectionviaediscovery.comManage,andasetofimprovementsoneaseofuse,multimattermanagementcapabilitiesandECA.Thecompanyofferssimplifiedpricingoptions.

Cautions

Kroll'sparentcompany,Altegrity,filedforChapter11bankruptcyprotectioninFebruary2015.TheimpactofthiseventonKrollcouldrangefromdistractionofmanagementtointellectual



capitaldrain.Inthepastthreeyears,Krollhadahighturnoveramongitstopleadership.Itwillneedtimetorealignitsmanagementteam.KrollhasstartedtohostkCuraasareviewplatformoption,inadditiontoitsownproduct.Thisstrategymaydiluteitsfocusonitsproprietarytechnologydevelopment.

LexisNexisLexisNexisLegal&ProfessionalwithinLexisNexisoffersbothediscoverytechnologyandservices.TheproductsincludeConcordanceEvolution,EarlyDataAnalyzerandLawPreDiscovery.ConcordanceEvolutioncoversreview,analysisandproduction.EarlyDataAnalyzerisitsdatacullingandECAtool.LawPreDiscoveryisaprocessingandproductiontool.Thesethreeproductscanworkinanintegratedmannertocoverprocessing,review,analysisandproduction.InMarch2015,LexisNexissignedapartnershipagreementwithBIA,whichoffersforensiccollection,legalhold,datapreservationandprocessingcapabilities,withtheintentiontocoverthecompleteprocessofediscovery.

Strengths

LexisNexisisastrongandtrustedbrandinthelegalprofession.Concordancehasalonghistorysupportinglawfirms.PricingforbothConcordanceandLawPreDiscoverysoftwareisreasonable,andthereisresponsivecustomersupport,makingthesoftwareapopularchoiceinthesmalltomidsizelawfirmmarket.InadditiontoLexisNexis'ediscoverytechnologyandservices,thecompanyprovidesotherlegalknowledgeresourcesandservicesthus,havingabundleddealwithLexisNexiscouldbehelpfulforlegaldepartmentsandlawfirms.

Cautions

LexisNexis'ediscoverybusinessisconcentratedintheU.S.,limitingitsabilitytotackleglobalcases.LexisNexisdoesnothaveitsowntechnologytosupportthelefthandsideofediscovery.WhileLexisNexishasbroadbrandrecognitioninthecommunityofcorporatelegaldepartments,themajorityofitsediscoverycustomerscurrentlyconsistsoflawfirmsandlegalservicebrokers(LSBs).

MicrosoftSincethereleaseofExchange2010andSharePoint2010,Microsofthasaddedandextendedfeaturesthroughsearchservices,legalholdanddataexporttosupportcomplianceandediscoveryusecases.WithExchange2013andSharePoint2013,theediscoveryrelatedcapabilitiesSearch,InPlaceHoldandExportallowcustomerstoidentifyandpreserveemails,documentsandSharePointsites.TheSharePointportal,eDiscoveryCenter,supportsuserstoconfiguresearchservicesandmanagelegalholds.MicrosofthasextendedalltheserelevantcapabilitiesincludedinExchange2013andSharePoint2013toOffice365.SkypeforBusiness(formerlyLync)andOneDriveforBusinesscontentalsocanbemanagedthroughtheeDiscoveryCenter.InJanuary2015,MicrosoftacquiredEquivio,anediscoverytechnologyfocusedonECAandpredictivecoding.

Strengths

DatainMicrosoft'sExchangeandSharePointareprimaryediscoverydatasources.Builtincapabilitiesforinplaceholdandpreservationonsuchdatasatisfybasicrequirementsforcomplianceandediscovery.BecauseMicrosofthasadominatingfootprintacrossallcompanysizesandverticals,thereisagoodsupplyofexpertiseonMicrosoft'scomplianceandediscoveryadministrationtools.TheEquiviotechnologyfillsinacriticalgapinMicrosoft'stechnologycapabilitiestoservetheediscoverymarket.

Cautions

Comparedwithediscoverypureplayvendors,Microsoftlacksthewidthanddepthoftechnologyandfeatures.MicrosoftdoesnotsupportnonMicrosoftcontentforediscovery.TheextentandcadencetowhichMicrosoftwilldevelopandpackageitsediscoveryfeaturesintegratingwithenterprisecontentmanagementsystemsalongwithhowitwillsupporttherighthandsideoftheEDRM,arenotyetclearlyexplainedonitsproductroadmap.

NuixNuixisknownforitsprocessingcapabilities.Nuix'sproductsincludeeDiscovery,EnterpriseCollectionCenter,WebReview&Analytics,andLegalHold.NuixalsopartnerswithZapprovedforitsLegalHoldProproduct.Thesoftwarecanbedeployedonpremisesorinthecloud,withsupportforbothAmazonWebServices(AWS)andMicrosoftAzure.Nuixdoesn'trelyondirectconnectors/APIsforextractingtextandmetadata,asitcanprocessdocumentsdirectly.Nuix'ssoftwareispricedonaconcurrentuserbasis,withoptionsforbothSaaSandappliancebasedofferings.Itstechnologyalsoextendstootherrelatedusecases,suchasarchivemigrations,informationgovernanceandinformationsecurity.In2014,NuixformedapartnershipwithKPMGtodeliverforensicandediscoveryservices.

Strengths

NuixWebReview&Analyticsisviewedfavorablyforsmallmattermanagement,anareathatotherreviewplatformsstrugglewithbutisacommonneedinenterprises.



Nuixisadeptatidentificationofrelevantcontentacrossawiderangeofdatasources,includingmanythirdpartyrepositories,anditsabilitytoprocessthatcontentisindustryleading.Nuixisfindingsuccessinareassuchasinformationgovernanceandsecurity,makingiteasiertojustifyinvestmentincorporateenterprises.

Cautions

Nuix'slicensingcostsforprocessingcanbeexpensiverelativetoothervendors.LegalHoldisanareathatneedsgreaterproductclarity.Forexample,itisnotclearwhenNuixEnterpriseCollectionCenterorstandaloneLegalHoldcapabilitiesshouldbechoseninsteadofZapproved'sproduct.BetterintegrationisneededbetweenNuix'sinformationgovernanceandediscoveryproducts.

RecommindRecommind,withheritageinenterprisesoftwareandknownforitspredictivecodingtechnology,supportsallstagesoftheEDRM.AxcelerateeDiscoverycanperformlegalhold,collection,processing,review,analysisandproduction,withECAandpredictivecodingbuiltin.AxcelerateeDiscoveryisofferedinthreedifferentmodels:onpremises,hostedandSaaS.Pricingisstructuredbasedonthedeploymentoptions.Recommindhasaglobalfootprintforhosting,anditalsooffersprofessionalservices.Throughout2014,RecommindreleasedalistofenhancementstotheAxcelerateeDiscoveryplatform,whichincludestheleverageofpredictivecodingforqualityassuranceofdocumentproduction,easeofuseandemailvisualization.

Strengths

Recommind'sediscoveryplatformisbuiltoncompetitiveandproprietarysearchandanalyticsengines.Thisprovidesastrongfoundationforitspredictivecodingfunctionality.RecommindcontinuestorefineitsdataanalyticscapabilitiesforembeddingmoreECAfeaturesintoAxcelerateeDiscovery.AxcelerateeDiscoveryhasfullspectrumEDRMfunctionalityandoffersmultipledeploymentoptions.ItsglobalhostingoperationsenableRecommindtohandlecrossjurisdictioncases.Theattentionandcontinuedimprovementondocumentproductioncreatearichsetofpracticalfeaturesforqualityassurance,riskcontrolandautomationtoastageoftheediscoveryprocessthatisoftenlessdiscussedandcanpotentiallyconsumeunnecessaryresources.

Cautions

Forcustomerswithlowvolumeandlesscomplicatedediscoveryneeds,Recommindmaynotbeanappropriateoption.RecommindcanbeITresourcedemandingiforganizationsprefertodeployitasanonpremisessolution.TheuseofRecommind'spredictivecodingtechnologystillrequireshightouchprojectmanagementoraprofessionalservicescomponent.

SymantecSymantecofferstheSymanteceDiscoveryPlatformpoweredbyClearwell.ThisplatformisanintegratedediscoveryofferingthatsupportsallstagesoftheEDRM,alongwithECA.Itisofferedasanappliancewithdifferentcapacityconfigurations,anditisavailableasahostedofferingthroughalargenumberofpartnersandserviceproviders.TheeDiscoveryPlatformhasdirectintegrationwithSymantec'sarchivingsolutions:EnterpriseVaultandEnterpriseVault.cloud.SymantecalsolinkstheeDiscoveryPlatformtoitsinformationgovernancestrategy.Version8.0hasnewconnectorstoSharePointandOffice365.In2014,Symantecalsoreviseditspricingbyloweringthemanufacturer'ssuggestedretailprice(MSRP)forallperpetuallicensetypesandcreatingacapacitybasedsubscriptionmodel.

Strengths

TheSymanteceDiscoveryPlatformoffersfunctionalitytosupportallthestagesoftheEDRM.Directintegrationwithotherproductsintheinformationmanagementportfoliohelpsthetechnology'sappealforbroaderinformationgovernanceusecases.Symantec'slargeglobalsalesforcemeansthattheproductiseasytobuyinallgeographies.Thepropensitytointegratewithdifferentthirdpartydatarepositories(nowwithOffice365)makesSymantec'seDiscoveryPlatformacompellingoptionforcorporationsthatdesiretohavefullcontrolofediscoveryprocessandtechnology.

Cautions

TheinnovationpipelinefortheeDiscoveryPlatformhasslowedduringSymantec'sacquisitionandintegrationofClearwellSystems.Customersupporthassufferednegativefeedbackandneedsimprovement.Complaintsareprimarilyonresponsivenessandthetimetoescalateissuesandgetthemresolved.ThesplitofSymantec'sinformationmanagementportfoliointoaseparateentity,VeritasTechnologies,willneedtimetorealigninleadershipandfocus.

UbicUbicoffersasuiteofproductsforediscovery.Themainproductsuiteiscalled"LitiView."Ubic'sediscoverysolutionsincludeLitiViewEDiscoveryforreview,withpredictivecodingbuiltinLitiViewXaminerandLitiViewEmailAuditorforECA.TheLitiViewEDiscoverysolutionhasmultiplelanguagesupport,especiallyforhandlingcontentinChinese,JapaneseandKorean(CJK).Ubicalsoprovides



forensic,processingandconsultingservices.Ubichasaglobalpresenceofdatacentersandinfieldsources.Duetoitsgeographicalandculturalcloseness,themajorityofUbic'sbusinessoriginatesfromcompaniesintheCJKregion.ThecompanyhasbeenmarketingtoextenditsECAtoolsforcybersecurityusecases,suchasproactivemonitoring.In2014,UbicacquiredaU.S.basedediscoveryMSP,TechLawSolutions.

Strengths

UbicdeliversitsownproprietarydataanalyticsengineforECAandpredictivecodingcapabilities,givingthecompanymoreabilitytocontroltheunderlyingtechnologyengineratherthanrelyingontechnologypartnerships,whichisthecommonmodelforthemajorityoftheediscoveryvendors.UbichasextensiveexpertiseinbothtechnologyandlanguagesupportintheCJKregion.Ubic'sresponsivenessandagilityinsupportarehighlyratedbyitscustomers.

Cautions

Ubic'spricingisdatavolumebased,andthevendorsometimescanbeinflexibleinpricingnegotiations.Searchagainsthighvolumedatasetscouldbetimeconsuming,andsomecustomershavereportedafewcasesinwhichsearchcouldtakeuptoseveraldaystocomplete.OutsideoftheCJKregion,customersupportskillsandknowledgearerelativelylimited.

XeroxXeroxLitigationServiceswithinXeroxofferstwoediscoveryproductsOmniXandViewpointbothofwhichprovidesupportforcollection,processing,review,analysis(includingpredictivecoding)andproduction.OmniX,integratedwithXerox'sCategoriXpredictivecodingengine,isacloudbasedreviewplatform.Viewpointisaimedatbuyersseekingtobringediscoverytechnologyinhouse.Italsocanbeaccessedviaacloudbasedmodelordeployedasaserviceusingthephysicalorvirtualappliance(thatis,forshorttermprojectsinwhichdataneedstoremainonsite).BothOmniXandViewpointarealsoofferedviaamanagedservice.OmniXsupportslegalholdthroughproduction,andViewpointsupportscollectionthroughproduction.BothOmniXandViewpointdeliverprocessingandreviewfunctionality,butViewpointismoresuitedforsmallerdocumentcollectionsorupstreamtasks,suchasECA.ViewpointmatterscanbemigratedtotheXeroxcloudforfurtherprocessing,hostingandproduction.Pricingoptionsincludeconcurrentuser,SaaS,appliancebasedandmanagedservice.In2014,XeroxacquiredSmartDataConsulting,aserviceproviderofViewpointtechnology.

Strengths

XeroxLitigationServicesoffersawidearrayofdeploymentoptionsandcombinationsofmanagedservicesthataddressalargenumberofediscoveryusecasesandrequirementsonaglobalbasis.Xerox'sprofessionalservicesanddomainexpertiseonediscoveryisverystrong.Xeroxemphasizesadatascienceapproachtocomplementitsediscoverytechnologydevelopmentandacquisitions.Xeroxisagoodfitforbuyersseekinggoodreportinganddatavisualization.

Cautions

XeroxsupportsonlySQLServerdatabasesandalimitedconnectorenvironment.ThecompanydoesnotexposeitsAPIs.Xerox'sproductportfoliocontainsoverlapamongViewpointandOmniX.Otherthandeploymentmodels,thereisnocleardistinctionamongthetwoofferings.WhileViewpointispositionedasacompleteediscoveryoffering,itlackslegalholdcapabilities.Overall,collectionisanareainneedofimprovementforXerox.

ZyLABZyLABoffersZyLABeDiscovery,whichisanintegratedsolutionsupportingallstagesoftheEDRM.Thecompany'sotherproductsincludeZyLABFOIAforaddressingFreedomofInformationAct(FOIA)requestsZyLABforInvestigationsforcriminal,regulatoryandinternalfraudinvestigationsandZyLABIntelligentInformationGovernanceforfileanalysisandclassification.Itsediscoverytechnologyarchitectureishorizontallyscalableandcanhandlelargedatasets.Multiplelanguagesupportcapabilityisbuiltintoreviewandanalytics.ZyLABalsoprovidesservices,suchasemailarchivingandrecordsmanagement.Itsproductscanbedeployedonpremises,viaSaaSandasavirtualappliance.Itspricingstructurematchesthedifferentdeploymentoptions.

Strengths

ZyLABhasawellbalancedportfoliowithastrongfocusoninformationgovernance,textanalyticsandreview,appealingtonumerousstakeholdersthroughtheediscoverybuyingcycle.ZyLAB'scustomersareitsbestadvocatesandexpresshighsatisfactionwiththecompany'sresponsivenessandattentiontorequirements.ZyLABcontinuestoexpandnoticeably,inNorthAmericabyacquiringlargegovernmentclientsandaddingmarketingandsupportstaffintheregion.

Cautions

TrainingisanareainneedofimprovementforZyLAB.ZyLABmaynotbeafitfororganizationslookingtoimplementabestofbreedediscoveryapproach.ZyLAB'scustomerstendtobeentirelyendtoend.FilteringsearchresultsisanareathatcanbeimprovedintheZyLABeDiscoveryplatform.



VendorsAddedandDroppedWereviewandadjustourinclusioncriteriaforMagicQuadrantsandMarketScopesasmarketschange.Asaresultoftheseadjustments,themixofvendorsinanyMagicQuadrantorMarketScopemaychangeovertime.Avendor'sappearanceinaMagicQuadrantorMarketScopeoneyearandnotthenextdoesnotnecessarilyindicatethatwehavechangedouropinionofthatvendor.Itmaybeareflectionofachangeinthemarketand,therefore,changedevaluationcriteria,orofachangeoffocusbythatvendor.

AddedThefollowingvendorswereaddedtothisMagicQuadrant:

DrivenMicrosoft

DroppedThefollowingvendorshavebeendroppedbecausetheydidnotmeetoneormoreoftheinclusioncriteria:

EMCIntegreonKPMGStrozFriedberg

InclusionandExclusionCriteriaTobeincludedinthisMagicQuadrant,avendorhadtosellenterprisesoftwarelicenses,asoftwareapplianceorSaaSconformingtoGartner'sdefinitionofSaaS(seeNote2).ThisMagicQuadrantcontainsvendorsthatsellonlysoftwarelicenses,softwareappliancesorsoftwaresubscriptions,althoughsomeofthesevendorsalsoeitherprovideservicesorhostthirdpartytechnologies.

Tobeincluded,avendoralsohadtoaddressatleasttwoofthreebroadfunctionalareasrelatingtotheEDRM.AlthoughbuyershavebeenexpressingthedesireofseekingendtoendEDRMfunctionality,themajorityisstillbuyingandcollectingtoolsetsthatarefusedononeortwoareasoftheEDRM.Asaresult,organizationsusuallyhaveatleasttwoormorepiecesoftechnologyeitherinhouseorthroughMSPsforthefullsupportofediscovery.ThethreedistinctclustersoftechnologyproviderswouldfocusonorhavestrengthononesideoftheEDRM:

LefthandsideoftheEDRM:Vendorsoffertechnologiesonidentification,collectionandlegalhold.ECA,orwhatsomearecalling"EDA,"functionalityisarequiredbasictechnologyelement.Morevendorsareaddingprocessingcapabilityaswell.ThetargetendusersforlefthandsideediscoverysoftwareareIT,complianceandlegaldepartmentsinsidecorporations,alongwithlegalserviceprovidersthatperformthisserviceforclients.RighthandsideoftheEDRM:Vendorsoffertechnologiesonprocessing,reviewing,analyzingandproducingdocuments,eitherduringECAoratalaterstageofreview.PredictivecodingorTARisbecominganessentialfeatureforreview.Thetargetendusersforrighthandsideediscoverysoftwarearelegalprofessionals(lawyer,paralegalandlitigationsupport)workingforcorporations,lawfirmsorlegalsolutionproviders.Informationmanagementfocused:Vendorsofferinformationmanagementorrepositoryfunctionality,aswellasediscoveryfunctionsonthelefthandsideoftheEDRMtypically,searchfunctionsforlegalhold,andthecollectionandexportofdatafromarepositoryforreview.ThetargetendusersforthistypeofsoftwareareITandlegalprofessionals.

VendorswithcompletefunctionalitycoveringthewholeEDRMarealsoincluded.

Inaddition,vendorsmustsatisfyquantitativerequirementsformarketpenetrationandcustomerbase.Specifically,theymust:

Generateatleast$20millioninrevenueperyearfromthesaleofediscoverysoftwareatleast10%ofitsrevenuemustcomefromsalesthatareoutsideitshomeregionOwntheintellectualpropertyandcopyrighttothesoftwareHaveatleast50customersinproductionHavedemonstratedactivemarketparticipation,including,butnotexclusiveto,inboundcustomerinquiriesfromGartnercustomersandprospectsHavea"significant"presenceinatleasttwogeographicalregions(notethatsignificantpresencereferstorevenueandinstalledbase)Marketandsellinatleasttwomajorgeographicregionsforexample,NorthAmericaandLatinAmericaorEMEAandAsia/Pacific

ThevendorsshowninthisMagicQuadranthavemettheseinclusioncriteria.

Thefollowinglist(whichispurelyrepresentative)details"vendorstowatch."ThissamplesetofvendorslistedbelowdidnotmeetoneormoreoftheinclusioncriteriaforthisMagicQuadrant.However,theyrepresenttechnologyprovidersthatareinnovativeineithertechnologyordeliverymodels,orbothinsomecases.



cicaydaCicayda,aprivatestartup,providesReprise,whichoffersWebbaseddocumentreview,textanalytics,ECAandlegalholdcapabilities.ThecompanyusesavarietyofopensourceandWebbasedcomponentsaspartofitsverymodernarchitecture,includingApacheLuceneforsearch,Elasticsearchfordatamanagement,DatomicasitsdatabaseandClojureforitsprogramminglanguage.Cicaydaoffersasimplepricingstructureandprovidesservicessuchasmanagedreview.Thecompanylookstosupportanarrayofusecases,includingFOIArequests,datamappingfortheInternetofThings(IoT)andsocialmediaanalysis.

EverlawEverlaw,aprivatestartup,offersabrowseragnosticandSaaSonlyediscoverysolution.ItssolutionfocusesontherighthandsideoftheEDRM.Thearchitectureofitstechnologyiscreatedforthecloud,whichinherentlypassesoncloud'sbenefitsofeconomicsandscalability.Everlaw'suserinterfaceandworkflowaresimplerforreviewusers.Itsembeddedpredictivecodingengineisproprietaryanddoesnotrequiresubstantialusertrainingandservicesupport.Everlawoffersasingleandallinclusivepricingmodel,whichisdatacapacitybased.Everlaw'scurrentcustomerbaseconsistsmainlyofU.S.governmentagenciesandlawfirms.

LogikcullLogikcull,aprivatecompany,offersacloudbasedediscoverysolutionforlegalhold,dataprocessing,reviewandexport.Logikcull'sCullingIntelligenceistheunderlyingengineforthissolution.Comparedwithtraditionalediscoverysolutions,Logikcull'sdesign(cloudnative)supportsafasterandsimpleruserexperience.Inadditiontosupportingtraditionalbusinessdata,Logikcullalsosupportsclouddata,suchasBox.Itspricingissubscriptionbasedandhasfourcategories,dependingonthelevelofcustomerneeds:small,starter,advancedandenterprise.

ZapprovedZapproved,aprivatecompany,offersanediscoverysolutionfordatapreservation,collectionandprocessing.LegalHoldProisacloudbasedlegalholdtechnologythathasgainedmarketrecognitionforitsdesign(cloudnative),priceandeasiertousefeatures.ZapprovedhaspartnershipswithseveralotherediscoveryvendorsandmanyMSPsforresellingitslegalholdproduct.DataCollectProisthecompany'snewerproductfordatacollectionandprocessing.Itscurrentcustomerbaseispredominantlycorporations.

EvaluationCriteriaAbilitytoExecuteGartnerevaluatessoftwaretechnologyprovidersonthequalityandefficacyofthesoftwarecapabilitiesandservicesintegratedwiththeirsoftwarethatbothsupportediscoveryprocessmanagementandenablelegaluserstoeffectivelyandefficientlyconductreviewsandimprovecorporategovernance.Ultimately,vendorsareratedontheirabilityandtheoutcomeinfulfillingtheirvision.

ProductorService:Thiscriterionincludesthecoreproductsandservicesofferedbythevendorthatcompetesinthedefinedmarket.Thiscriterionincludescurrentproduct/servicecapabilities,scalability,quality,featuresets,skillsandsoon,whetherofferednativelyorpartnership.VendorsthataddressthelefthandsideoftheEDRMmusthaveinstantiationofidentification,preservationorlegalhold,collection,processing("culling")functionalityandECA.VendorsaddressingtherighthandsideoftheEDRMmustofferprocessing,reviewandanalysisfeatures,suchassearch,emailthreading,conceptclusteringandpredictivecodingorTAR.Visualization,workflowandreportingareusedtomeasurethefunctionalitysupportingthefullspectrumoftheEDRM.Intuitiveuserinterfaces,nativefileformatreview,productionqualitycontrolandforeignlanguagesupportaredesirablefeatures.

OverallViability:Viabilityincludesanassessmentofmanagementleadership,stabilityofbusinessoperation,theoverallorganization'sfinancialhealth,thefinancialandpracticalsuccessofthebusinessunit,andthelikelihoodthatthebusinessunitwillcontinuetoinvestintheproduct,offertheproductandadvancethestateoftheartwithintheorganization'sportfolioofproducts.Revenuegrowthandbusinessexpansiontrendsduringthepastthreeyearsareprimarydeterminantsoftheviabilityrating.Itdoesnotdependonabsolutevaluesbutonrelativeones(thatis,companyexpansionandcustomeracquisitionrate),andthusseekstoremovethedisparitiesthatexistinamarketwhereestablishedandlargeportfoliovendorscompetewithstartups.Thisratingisnotjustnumeric,butalsotakesintoaccountfactorssuchaswhetherthereisacohesiveandstrongmanagementteam,employeeretentionandlongevity.

SalesExecution/Pricing:Thiscriterioncoversthevendor'scapabilitiesinallpresales,salesandpostsalesactivities,andthestructurethatsupportsthem.Thisincludesdealmanagement,pricingandnegotiation,presalessupport,andtheoveralleffectivenessofthesaleschannel.Customerratingsofthequalityofsalesrelatedactivities,andanevaluationoftheclarity,competitivenessandsimplicityofthevendor'spricingstructure,andstabilityofaccountmanagementareprimarydeterminantsinratingthiscriterion.

MarketResponsiveness/Record:Thiscriterionexaminesthevendor'sabilitytorespond,changedirection,beflexibleandachievecompetitivesuccessasopportunitiesdevelop,competitorsact,customers'needsevolveandmarketdynamicschange.Thiscriterionalsoconsidersthevendor'shistoryofresponsiveness.Itconsiderstheorganization'sabilitytomeetitsgoalsandcommitments.Factorsincludethequalityoftheorganizationalstructure,includingskills,experiences,programs,systemsandothervehiclesthatenabletheorganizationtooperateeffectivelyandefficiently.Trackrecordisdeterminedbyhowquicklyacompanycanrespondandinnovatetochangingmarketneeds.



MarketingExecution:Thiscriterionevaluatestheconsistency,clarity,quality,creativityandefficacyofprogramsdesignedtoconveytheorganization'smessagetoinformandinfluencethemarket,promotethebrandandthebusiness,increaseawarenessofproducts,andestablishapositiveidentificationwiththeproducts,brandandorganizationinthemindsofbuyers.Thismindsharecanbedrivenbyacombinationofpublicity,promotionalinitiatives,thoughtleadership,wordofmouthandsalesactivities.Forvendorsthatcomefromtechnologymarkets,presenceinlegallyfocusedpublicationsandattradeshows,andmembershipofprofessionalandtradeassociations,isimportant.Equally,forvendorsthatcomefromlegalmarkets,presenceintechnologyfocusedpublicationsandattradeshows,andmembershipofprofessionalassociations,isimportant.Allvendorswillbenefitfromanabilitytoattractandretainindustrythoughtleaders,especiallythoseinfluentialinlegalcircles.Finally,andperhapsmostimportantly,vendorsmusthaveaclearlyarticulatedproductsetandroadmapthathelpbuyersunderstandandpurchase.

CustomerExperience:Thiscriterionconsiderstherelationships,productsandservicesthatenableclientstosucceedwiththeproductsevaluated.Specifically,thiscriterionincludesimplementationexperience,andthewayscustomersreceivetechnicalsupportoraccountsupport.Itcanalsoincludeancillarytools,thequalityofcustomersupport,availabilityofusergroups,servicelevelagreementsandsoon.Customerratingsandfeedback,aswellasGartner'sclientinquirydata,aretheprimarydeterminants.

Operations:Thiscriterionevaluatestheabilityofthevendortomeetitsgoalsandcommitments.Factorsincludethequalityoftheorganizationstructure,includingskills,experiences,programs,systemsandothervehiclesthatenablethevendortooperateeffectivelyandefficientlyonanongoingbasis.Inaddition,theexperienceoftheleadershipteaminareassuchasengagementoflegalcommunities,educationalprogramsandsoftwaredevelopmentareconsidered.

Table1.AbilitytoExecuteEvaluationCriteria

EvaluationCriteria Weighting

ProductorService Medium

OverallViability Medium

SalesExecution/Pricing Medium

MarketResponsiveness/Record Medium

MarketingExecution Medium

CustomerExperience High

Operations Medium


CompletenessofVisionGartnerevaluatessoftwaretechnologyprovidersontheirabilitytoconvincinglyarticulatelogicalstatementsaboutcurrentandfuturemarketdirection,innovation,customerneeds,andcompetitiveforces,andhowwelltheymaptotheGartnerposition.Ultimately,vendorsareratedontheirunderstandingofhowmarketforcescanbeexploitedtocreateopportunityforthevendor.

MarketUnderstanding:Thiscriterionevaluatesavendor'sabilitytounderstandbuyers'needsandtranslatethemintoproductsandservices.Vendorsthatshowthehighestdegreeofvisionlistentoandunderstandbuyers'needs,andcanshapeorenhancethemwiththeiraddedvision.Intheediscoverymarket,vendorsdemonstrateunderstandingthroughtheirinterpretationofcourtopinionsontechnologyusage,caseprecedents,andexistingandemergentcaselaw,andbywhetherandhowtheyaddressthemarket'sthreesegments(lawfirms,corporationsandserviceproviders),andtwobuyingcenters(ITandlegalendusers).Weusedcustomers'ratingsofavendor'slegalandtechnicalexpertiseaswellasdatapointsforwhethertheywouldrecommendthatvendor.

MarketingStrategy:Thiscriterionincludesaclear,differentiatedsetofmessagesconsistentlycommunicatedthroughoutthevendorandexternalizedthroughitswebsite,advertising,customerprogramsandpositioningstatements.Intheediscoverymarket,vendorsmustunderstandthedualbuyingcentersoflegalandITdepartmentsandcreateappropriatemarketingprogramstoreachthem.Effectivenessofmarketingstrategywasgaugedbyhowfrequentlyvendorsappearedoncustomers'shortlistsandhowexistingandpotentialcustomersratedtheirroadmaps.Weevaluatedeachvendor'sgoals(whetherthereisavisionthatcanbeexpressedinasingledeclarativesentence),objectives(whethertherearequantitativetargets),audience(whetherthecompanyclearlyunderstandsitscurrentandprospectiveclients),strategy(whetherthereisaroadmaptyinggoals,objectivesandaudiencetogether),andtactics(whetherthecompanyisdoingtherightthingstoachieveitsobjectives).

SalesStrategy:Thiscriterionconsidersthestrategyforsellingproductsthatusesanappropriatenetworkofdirectandindirectsales,marketing,serviceandcommunicationaffiliatestoextendthescopeanddepthofmarketreach,skills,expertise,technologies,servicesandcustomerbase.Theabilitytosellanddeploytoolsquicklyandflexiblyisimportantbecauseoftheoftenunforgivingdeadlinesthatregulatorsandinvestigatorsimposeonorganizations.

Offering(Product)Strategy:Avendor'sproductstrategyincludeswhetheravendorisanediscovery"pureplay,"howreliantitisonsellingservicesinadditiontosoftware,itsuniquevalue



propositionanddifferentiation,andwhoitscompetitorsare.DifferentiatorsincludedbroadfunctionalityandscalabilityencompassingbothleftandrighthandsidesoftheEDRM,thepresenceorabsenceofTARcapabilities,supportforclouddeployment,newdatasources,andmultimattermanagementcapabilities.

BusinessModel:Thiscriterionincludesthesoundnessandlogicofavendor'sunderlyingbusinessproposition.Anumberoffactorswereconsidered:themixtureofcorporate,lawfirmandserviceproviderclientsthemixtureofsoftwareandservicesandthenumberofserviceandprojectmanagementpersonnelinthevendor'sediscoverygroup,(ascomparedwiththenumberofsoftwaredevelopers),withasoftwaredevelopmentmodelbeingfavoredoveraserviceorhostingdeliverymodel.

Innovation:Thiscriterionexaminesdirect,related,complementaryandsynergisticlayoutsofresources,expertiseorcapitalforinvestment,consolidation,defensiveorpreemptivepurposes.Includedinthiscriterionisanevaluationofpastandfutureproductroadmaps,technologyandpartnershipstrategies,acquisitions,andfuturecompanyandproductdirections.

GeographicStrategy:Thiscriterionconsidersthevendor'sstrategytodirectresources,skillsandofferingstomeetthespecificneedsofgeographiesoutsidethe"home"ornativegeography,eitherdirectlyorthroughpartners,channelsandsubsidiaries,asappropriateforthatgeographyandmarket.Avendor'sabilitytogeneratesignificantlevelofrevenueoutsideitsnativegeographyisconsideredakeyfactorinratingthiscriterion.

Vertical/IndustryStrategy:Thiscriterionisnotimportantatthisstageinthemarket'sdevelopment.Ifacompanyhassuchastrategy,itiscoveredbytheMarketUnderstandingcriterionwithitsthreesegmentsoflawfirms,corporationsandserviceproviders.

Table2.CompletenessofVisionEvaluationCriteria

EvaluationCriteria Weighting

MarketUnderstanding Medium

MarketingStrategy Medium

SalesStrategy Medium

Offering(Product)Strategy Medium

BusinessModel High

Vertical/IndustryStrategy NotRated

Innovation Medium

GeographicStrategy Medium


QuadrantDescriptionsLeadersAstheediscoverysoftwaremarketcontinuestoevolve,theLeadersarecharacterizedbyseveraldifferentcapabilities:

SolidfunctionalitythatmeetsoneormorerequirementsofboththelefthandandtherighthandsideoftheEDRM.Technologyofferingthatdistinguishesthemselvesforstrategicadoptionwithanambitiousroadmap.Businessmodelsthatclearlydemonstratethattheirfocusissoftwaredevelopmentandsales.(Note:MixedsoftwareandservicemodelsdonotpreventavendorfrombeingaLeaderaslongasthevendor'scommitmenttosoftwaredevelopmentandtechnologyinnovationisevidencedbyproductroadmapsandthesizeofitsdevelopmentteams,whichshouldcomparefavorablywithitsprofessionalservicespersonnel.)Agoodmixofcorporate,lawfirm,serviceproviderandglobaljurisdictionbuyingcenters.Goodperformancefinanciallyintermsofmarketsharegainsandpositivegrowth.

ChallengersChallengershaveprovenviability,demonstratemarketperformanceandshowtheabilitytoexceedcustomerexpectationsontechnicalfunctionality.TheyscorestronglyfortheirAbilitytoExecute,buttheyfallshortinsomeaspectsoftheirvisionorabilitytoimprovetechnologyofferingstomatchthemarketevolution.Manylargeandlitigiouscompaniescontinuetopursuehybridstrategiestoservetheirediscoveryneedscombiningbothinhouseandoutsourcedcapabilities.SomeoftheChallengersaddressthisaspectofthemarketverywell.Theyoffertheirsoftwareviamultiplemodels:onpremises,appliance,hosted,ondemandandcloud.

VisionariesVisionarieshaveasolidunderstandingofthemarket,asdemonstratedbydomainexpertiseandcommitmenttoinnovation.Severalnewrequirementsareemergingintheediscoverymarket.Amongthem,dataanalyticcapabilitiesforcullingdowndatavolumebeforereview,easeofusepredictive



codingduringreview,anddataconnectorstonewdatasources(socialandWebcontent,forexample)arefactorsforGartnerinevaluatingVisionaries.Someoftheinnovativevendorsthathavematchingcapabilitiestothesenewrequirementsdonotsatisfyoneormoreoftheinclusioncriteria.

NichePlayersNichePlayersoftenhaveauniqueapproachtothemarket.VendorscouldalsobeintheNichePlayersquadrantbecausetheyhavetoimprovethecoreediscoverysoftwareproduct.NichePlayersmayalsotargetaspecificsegmentofthemarketbuyers.NichePlayersmayhavereasonablybroadfunctionalitybutlimitedimplementationandsupportcapabilitiesandrelativelylimitedcustomerbases.NotethatwhileseveraloftheNichePlayershavestrongpresenceinthelegalcommunity,thefocusofthisMagicQuadrantfavorsvendorswithsoftwarefocusedmodels.Potentialclientsshouldconsiderusingthesevendors,astheirofferingsmaybethebestinclassforcertainprojectorcompanyrequirements.

ContextAsoneofthemostriskaversesectors,thelegalindustrycontinuestoaccelerateinitstechnologypoweredtransformation.Thistrendhasbeenlargelydrivenbytheneedsofkeepingupwiththeclientsthatthelegalindustryserves,aswellastheneedtoremaincompetitiveinamorecostconsciouseconomy.Theediscoverymarketisarepresentativeexampleofthistransformation.

Ediscoveryhasbecomeawellestablishedpracticeinlitigiouscountriesandmarkets.Governments,lawfirmsandcorporationsincommonlawjurisdictionsandheavilyregulatedandlitigatedverticalmarketshavebeenrapidlyincreasingtheuseoftechnologiestoassisttheirediscoveryandotherinvestigationprocesses.Technologyadoptionpatterns,aswellastheproviders'competitivelandscapeforediscoverysoftware,continuetoevolve.

ThisMagicQuadrantwillhelpCIOs,generalcounsel,ITprofessionals,lawyers,compliancestaffandlegalserviceprovidersunderstandthedynamicsandlandscapeofthemarketforediscoverysoftwareandmaketherightchoiceofvendor.

MarketOverviewThedemandforediscoverytechnologyandservicescontinuestogrow.Gartnerestimatesthattheenterpriseediscoverysoftwaremarketplacewas$1.8billionintotalsoftwarerevenueworldwidein2014,anincreaseof10.6%from2013.Thefiveyearcompoundannualgrowthrate(CAGR)approximates12%.Growingregionalediscoveryusageforbothcommonlawandnoncommonlawactionsandforgovernmentalinvestigationsexpandsopportunitiesthrough2018(see"MarketTrends:ContextualandPredictiveTechnologiesExtendtheEDiscoveryMarketplace").

Thereareanumberofsignificantchangesinthis2015MagicQuadrantcomparedwiththepreviousMagicQuadrantpublishedin2014.

First,migrationtoOffice365hassetoffevaluationdiscussionsandupgradeprojectsonediscoveryprocessesandtools(see"TheStateofEDiscoveryin2015andBeyond").Thisisacommontheme:OrganizationsareintheprocessofmigratingemailanddocumentsintoOffice365andneedtotakeastepbackonwhatthatmeanstotheirestablishedediscoveryprocessandtechnologyapplication.

Second,newdatasourcesandincreasingconcernsaboutdatasovereigntyaredrivingemergingrequirementsandexpandingtheconsiderationofediscoveryscopeandtechnologyusage.Organizationshavestartedthedialogueonhowtopreservesocial,WebandperhapsIoTdata.Onefundamentalquestionisfrequentlyasked:Shouldthesenewtypesofcontentbesubjecttothesamedatapreservationrules?Followingonthisquestionwouldbe:Couldexistingtechnologysupportthesenewcontenttypes?

Third,organizationswantagileandlessexpensiveapproachestoediscovery.Manyorganizationshaverealizedthatthetraditionalprojectbasedapproachtoediscoveryare,inmanyways,becomingunsustainable.Thisawarenessmotivatesorganizationstoseeknewerandinnovativetechnologiesthatsupportlowercostandfasterperformance.

Fourth,pricingstructurecontinuestobesimplified.Thebusinessgoalofcontrollingediscoverycostsbycorporationstheultimatebuyersofediscoverysoftwarehaspushedtheemphasisonpricepredictionandtransparency.Manyestablishedvendorshavebeenreducingthecomplexityintheirpricingstructure.Newervendors,especiallythecloudnativevendors,haveofferedmuchsimplerpricingoptions.Thisfactor,alongwithcompetition,isdrivingtheediscoverycoststobenotonlymorecomparable,butalsomorecosteffective.

Fifth,vendorsincreasinglyexpandtheirofferingbydeployingtheirediscoverysoftwareintheSaaSmodel.Althoughmanyofferingsarelabeledas"SaaS,"cautionshouldbegivenbecausesomeofthemarereallyhostedratherthantrueSaaS.Inadditiontothebenefitsofcloudeconomicsandscalability,ediscoveryinthecloudisbecominganappealingoptionifthedatasourceresidesinthecloud.Thisisanewareaforediscoverypractitioners.Thelegalguidanceandrequirementsonhowtotreatclouddata(social,website,WebemailandIoTcontent)withintheediscoverycontextislacking.Atthemoment,organizationsaredealingwiththeclouddataonanadhocbasis.

Lastly,anotherroundofmarketshakeupisemerging.Forexample,MicrosofthascrossedtheediscoverygatebyacquiringEquivio,kCuraexpandeditsRelativityplatformtocollectionandprocessing,andahandfulofstartups(thatis,EverlawandZapproved)aresteadilygainingcustomers.

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warrantiesastotheaccuracy,completenessoradequacyofsuchinformationandshallhavenoliabilityforerrors,omissionsorinadequaciesinsuchinformation.ThispublicationconsistsoftheopinionsofGartnersresearchorganizationandshouldnotbeconstruedasstatementsoffact.Theopinionsexpressedhereinaresubjecttochangewithoutnotice.AlthoughGartnerresearchmayincludeadiscussionofrelatedlegalissues,Gartnerdoesnotprovidelegaladviceorservicesanditsresearchshouldnotbeconstruedorusedassuch.Gartnerisapubliccompany,anditsshareholdersmayincludefirmsandfundsthathavefinancialinterestsinentitiescoveredinGartnerresearch.GartnersBoardofDirectorsmayincludeseniormanagersofthesefirmsorfunds.Gartnerresearchisproducedindependentlybyitsresearchorganizationwithoutinputorinfluencefromthesefirms,fundsortheirmanagers.ForfurtherinformationontheindependenceandintegrityofGartnerresearch,seeGuidingPrinciplesonIndependenceandObjectivity.

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Magic Quadrant for E-Discovery Software