Maggie Pavlou - Parkdean Holidays

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  1. 1. Employee Engagement is not a Dark Art but get it right and it works like Magic ! Maggie Pavlou HR Director
  2. 2. 2 Should you bother to measure employee engagement and if so what is the best way to do it Can you really align employee engagement to business performance? How to change a business culture to one that actively embraces employee engagement Why employee recognition is so important to improving business performance
  3. 3. 3 About Parkdean Challenges of our Sector Why I Employee Engagement What is it & why bother ? How we measure Employee Engagement What we have done to improve Employee Engagement Q & A
  4. 4. 4
  5. 5. 5 Parkdean A little about Parkdean Challenges with our sector
  6. 6. 6 What is Employee Engagement ?
  7. 7. 7 What is employee engagement? This is about how we create the conditions in which employees offer more of their capability and potential. David Macleod Visible, empowering leadership providing a strong strategic narrative about the organisation, where its come from and where its going. Engaging managers who focus their people and give them scope, treat their people as individuals and coach and stretch their people. There is employee voice throughout the organisations, for reinforcing and challenging views, between functions and externally, employees are seen as central to the solution. There is organisational integrity the values on the wall are reflected in day to day behaviours. There is no say do gap.
  8. 8. 8 Why Bother ?
  9. 9. 9 How we measure Employee Engagement
  10. 10. 10 Engagement Themes
  11. 11. 11 Overall Engagement Level
  12. 12. 12 Comparisons
  13. 13. 13 What we have done to improve our Employee Engagement
  14. 14. 14 Keep it Simple Parkdean People Engage Recruit Train Review Develop
  15. 15. 15 Keep it Simple Parkdean Pyramid Profit People Process & Performance Planning
  16. 16. 16 What have we done Profit Planning Performance Process People VIP Programmes Engage Recruit Train Review Develop Parkdean Employee Business Forum
  17. 17. Actively Engaged People = Happy Customers
  18. 18. 18 Correlation between results
  19. 19. 19 Its not what you do its the way that you do it
  20. 20. 20 Our Values
  21. 21. 21 Examples of the attributes that make a Parkdean Person
  22. 22. 22 What does Happy mean to us? Making Happy Holidays Being Accountable Taking Pride in our business Being Passionate about service Helping You to make the difference
  23. 23. 23 Its not what you do its the way that you do it People will often forget exactly what you said but they will never forget exactly how you made them feel
  24. 24. 24 Maggie Pavlou