F. QUALITY MANAGEMENTG. ORGANIZATIONAL CHANGE

MANAGEMENT PRACTICES

QUALITY MANAGEMENT

Management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance (including quality control).

Four main components

1.Quality planning-

Systematic process that translates quality policy into measurable objectives and requirements, and lays down a sequence of steps for realizing them within a specified time frame.

2. Quality Control –

An aspect of the quality assurance process that consists of activities employed in detection and measurement of the variability in the characteristics of output attributable to the production system, and includes corrective responses

3. Quality Assurance –

is the process of verifying or determining whether products or services meet or exceed customer expectations. Quality assurance is a process-driven approach with specific steps to help define and attain goals. This process considers design, development, production, and service.

Shewhart Cycle, developed by Dr. W. Edwards Deming

- Most popular tool used to determine quality assurance .

Four quality assurance steps within the PDCA model stand for:

•Plan: Establish objectives and processes required to deliver the desired results.

•Do: Implement the process developed.

•Check: Monitor and evaluate the implemented process by testing the results against the predetermined objectives

•Act: Apply actions necessary for improvement if the results require changes.

4.Quality improvement-

The systematic approach to reduction or elimination of waste, rework, and losses in production process.

An organization attains customer focus when all people in the organization know both the internal and external customers and also what customer requirements must be met to ensure that both the internal and external customers are satisfied.

Leaders of an organization establish unity of purpose and direction of it.

a. Customer focus

b. Leadership

c. Involvement of people

complete involvement enables their abilities to be used for the benefit of the organization.

The desired result can be achieved when activities and related resources are managed in an organization as process.

d. Process approach

e. System approach to management

An organization's effectiveness and efficiency in achieving its quality objectives are contributed by identifying, understanding and managing all interrelated processes as a system.

f. Continual improvement

One of the permanent quality objectives of an organization should be the continual improvement of its overall performance.

g. Factual approach to decision making

Effective decisions are always based on the data analysis and information.

h. Mutually beneficial supplier relationships

Since an organization and its suppliers are interdependent, therefore a mutually beneficial relationship between them increases the ability of both to add value.

ORGANIZATIONAL CHANGE

What is Organizational change?

describe the transformation process that a company goes through in response to a strategic reorientation, restructure, change in management, merger or acquisition or the development of new goals and objectives for the company.

• The major precursor for organizational change is some form of exogenous force such as an external event.

Examples of the magnitude of an event that creates organizational change and development.

Cuts in a company’s funding, and the streamline of operations due to a

merger

Effectively managing this process is an art that has created a new area of expertise that has become known as change management.

Principles of effective organizational change:

1.Involve all the members in the proposed change.

2. Provide and communicate the reason for the change and stress the positive objectives.

3. For effective organizational change, you should create a transition management team.

Additional Considerations For Effective Organizational Structure:

1.Evaluation of the aesthetic appeal is essential for effective organizational change.