MAC inesThE ChAlhOUB GROUP QUARTERly REviEw October - December 2011 vol. 108

Another hectic year is nearly behind us; it has been marked significantly as the year of the Arab Spring which ushered along its wind of change and highlighted the determination of the Arab Youth.

It has also been a year that experienced the destabilization of the European currency, a reality that called for a return to financial orthodoxy and led to alternative growth fuelled by the emerging markets.

Our capacity to adapt to the fast and profoundly irregular and uncertain environment has been vital, and will continue to play a key role in our future course. This adaptability will permit us to maintain our ultimate aim and goal – indeed, it is the key to our success and sustainability in the long term.

Now more than ever, the strength of our Group is in its human capital – our Human Resources - to whom we are committed. We are wholeheartedly supporting the continuous learning, development and advancement of the team since a thriving organization is only as strong as its individual components.

2012 will be another year with many challenges which we will face and opportunities which we will seize. It will be a year during which we will enhance our service and commitment to excellence. We will draw on the strength of our organization’s pillars, our team, for further achievements and growth.

With best wishes in the holiday season and for the New Year,

Chers Tous,

Voici encore une autre année agitée qui s’achève; elle sera connue sous le nom de l’année du Printemps arabe, ouvrant une période de grands changements et de mise en avant de la détermination de la jeunesse arabe.

Ce fut également l’année de la déstabilisation de la monnaie européenne, contexte qui demande un retour à une orthodoxie financière et qui dirige les efforts vers une croissance alternative nourrie par les marchés émergents.

Notre capacité à nous adapter à un environnement incertain, instable et profondément irrégulier, a été vitale et continuera à jouer un rôle clé dans notre futur. C’est cette faculté d’adaptation qui nous permettra d’atteindre nos buts, car elle est certainement la clé de notre succès et de notre durabilité à long terme.

Maintenant plus que jamais, la force de notre Groupe réside dans son capital humain, nos ressources humaines, auprès desquelles nous nous engageons. Nous soutenons sans réserve l’apprentissage continu, le développement et l’avancement de nos équipes, car la force d’une société est exactement celle de chacun de ses composants.

2012 sera à nouveau une année de défis auxquels nous saurons faire face, et d’opportunités que nous saurons saisir. Ce sera l’année où nous développerons encore plus nos services et notre engagement d’excellence. Et c’est grâce à la puissance de nos équipes, les piliers de notre entreprise, que nous obtiendrons résultats et croissance.

Meilleurs vœux à tous pour une bonne nouvelle année.

Dear All,

MACEditorial

Editorial CommitteeAngelica d’Andlau

Maryse AwwadFlorence Gillet

Agency liaisonCharles Jonas

laura Sigurdsson

DesignerBenjamin D’cruz

CorrespondentsAbdullah al Sagha (Radwa)

Ahmed Nassar (Al Jamal)Amal Ragheb (MAC)

Celia Santos (Management)Aurelie Corfa (l’Occitane)

Flavia Altounian (Sogedimo)Celine Sandevoir (Allied Retail Beauty)

Tigui Conte (Sephora ME)Claudine Massin (Euro RSCG Middle East)

Dalal Moussly (PCD Emirates)Dounyazad Boukri (Allied Retail Fashion)

hajar Echtibi (Allied Retail Gifts)lama Andari (PCD Orient)

hussam Agha (Radwa)Josette Awwad (Christian Dior Couture)

lama haddad (CGR)laurence Chatagno (Chalhoub inc.)

Marouane Rihoum (Real FZE)Michela Simone (Fitra)Munaf Molvi (Radwa)

Myrna Abi Khalil (MCT FZE Group Retail)Mohamed Kadambot (Rasha)

Nina Tecson (Qatar luxury Company)Ophelie Bech (Puig ME)Patricia Khoury (Faces)

Preetha Premachandran (JADE)Raees Abdulkhader (Ashraf BGDC)

Raja haddad (lv)Rajalakshmi Rajan (SAJ)

Design and Production

Dubai Knowledge village

MAClinesThe Chalhoub Group Quarterly Review

E-mail: maclines@mailmac.netP.O. Box 261075 Dubai - UAETelephone: +971 4 8045000

MACContents

Between spring winds, summer euro draught and winter gloomy economists’ talks, 2011 has been one of those years… Some say that big sister 2012 will want to make it even tougher! well, nothing to stir our confidence, really: when it comes to challenges and in contradictions, we bloom. Solid and glowing, that’s us. have a look: • We really pay attention. That’s the message of MAC iMPACT. To our health, as we deploy the i love ME program in UAE, and the societies we live in: take Egypt, bring some sport and some goodwill, and see how we can help making a difference to young people’s life. • We really innovate. MAC NEWS bursts of initiatives and projects which cost a lot but also bring a lot. Between our new advanced business tool (Name is Core. Simply Core), which brings in new ways of working even better and some educational sessions with the best in class European institutes, we play now in another league. That of the experts. • We really are about people first. MAC PEOPlE is an eye opener: hR initiatives, seminars, parties, and a platform to hear the voices of our colleagues. • And of course we really, really keep busy. MAC EvENTS is the show in town, with launchings and happenings fighting for a tiny space in our agendas.

we do well. we take care of ourselves. we invest in the future. let 2012 come and we will deal with it like we know best: positively and fearlessly. in the meantime, let’s enjoy the results of our 2011 hard work.

yours,

The Editorial Committee

MAC People 25 Christmas party 25

Rewards program 26

hR initiatives of 2011 27

A day in the life of 28

My favourites 29

Our hidden talents 30

TARZ seminar 31

MAC Impact 32

CARE in Egypt 32

wellness days 33

MAC News 4

CORE Buzz 4

Bahrain updates 6

Fifi Awards 8

Sciences Po – Polimoda 9

MAC Events 10

happenings 10

launches 21

2011 WAS COOL?

COUNTDOWN TO CORE……we asked,

“how will CORE make life better?”

“My ability to plan will get

stronger with visibility of lost

Sales. This great change will

help us improve our service

levels, and support us to plan

more accurately.”

i will no longer manually

manage replenishment. i

have greater opportunity

to get product where it is

needed and my attention

can be focused on decision

making, as opposed to

analysis.”

“Sales Ordering will get faster

with greater control. The

system will automate checks,

streamlining our process and

giving us the chance to get

products to our customers

faster.”

“visibility of stock expiry dates

will be a major improvement.

it will help optimise stock

movements and reduce

obsoletes.”

“we are centralizing data

maintenance for Fashion and

Gift with the aim of ensuring

quality in the delivery. less

time spent maintaining data,

more time spent on bringing a

great shopping experience to

our customers…this is what will

make CORE for me.”

“As a result of CORE i have

less items to create! items will

be created only once for the

entire Group. This is going to

save admin, and is a change i

welcome!”

CORE BuzzMACNews

Preetha SureshPurchase and Forecast

Planner, Distribution

Swarnalatha Sowdermett

Stock Controller, Gift

Frederic FritschDepartment Manager,

Distribution

Maryam GhanimStock Coordinator,

Beauty

Firas BakiDivision Manager,

Distribution

Francois Schweitzer General Manager,

Fashion

4

Week 01 week toGO LIVE

InventoryManagement

Purchasing

Logistics & WarehouseManagement

Store operations &Point of Sales

Distribution Sales &Operations

Finance

Reporting

Business Planning &Forecasting

4 weeksto GOLIVE

3 weeksto GOLIVE

2 weeksto GOLIVE

STORES & WAREHOUSESuper User Training

STORES & WAREHOUSE StandardUser Training

STORES &WH in

LOCATIONTraining

Hands On System Training

5 weeksto GOLIVE

TheoryTraining

GO LIVE

Master Data

COUNTDOwN TO CORE......what’s next?

CORE TRAiNiNG iS COMiNG SOON...

“Return requests are going to

become a lot easier for us.

The new process enables us

to recall items from multiple

stores in a single transfer

request.”

“Access to data is going

to get easier with the new

Business intelligence tool.

we will have access to pre-

defined metrics that we can

pull out quickly and simply.

we can be smarter and faster

in the way we report.”

“i will not have to perform

stock management tasks.

This means i can focus on my

customers and giving them

the best in store experience

possible.”

Questions? Contact us atCORE_TOGEThER_BETTER@mailmac.net

MACNews

Riyaz Ahmed SalatiStock controller,

Swarovski

Marian Iosif Senior Brand Analyst,

Fashion

Sami AbouljibineShop Supervisor,

Saks

5

• What were the reasons behind the “Arab

Spring” in Bahrain, according to you?

Any uprising that happens comes from the people’s

frustrations and a political influence. Bahrain is ruled

by the Sunni Al Khalifa family. Sunni’s are around 35%

and Shia’a are 65% of the total local population.

Bahrain has followed Tunis, Egypt and yemen, but

in a totally different approach. The government

was able to control the uprising with the help of the

GCC Peninsula Forces.

• How did ASHRAF BGDC/AL HEBA face

these events?

Since 40% of our personnel is Bahraini, we lived

through the events very closely, on a daily basis.

The unrest has affected the Bahrainis directly as

their families were involved and their thoughts were

always with them. it affected the expatriates with

uncertainty and fear. it took weeks, if not months,

to remove emotions related to the political situation

from the office and the work environment. we did a

lot of meetings on a weekly basis, we gave our team

our full support and in particular to the Bahrainis.

Eventually we were able to help them separate

the two issues. This led to an understanding of the

situation and gave them hope to hold on to.

Last February 2011, tens of thousands occupied Manama’s Pearl Roundabout to

demand greater political freedom and religious equality, and the capital

became witness to violent protests.

Since June, the country seems to have settled and solved some problems but MAClines

outreached to Joseph Abi Hanna, Country Manager of Bahrain, to directly hear his point of

view about the situation and what it means for our operations in Bahrain.

A look at Bahrain: past, present and future

MACNews

Joseph Abi Hanna, Country Manager of Bahrain

6

• We heard some stores had to close…

Could you confirm exactly the effect of

protests on your operations in Bahrain?

we had to close certain stores at certain periods

of time to safeguard our teams and property. This

had to be done depending on the area where the

protests and police intervention happened.

On top of this, the country was placed under

curfew for a week (from 13th to 19th March 2011)

when the GCC forces came in. Curfew continued

for different hours for almost a month thereafter

i.e.: 6:00pm to 6:00am; 8:00pm to 6:00am; 10:00pm

to 4:00am then finally from 12:00am to 4:00am.

From then onwards, the curfew was lifted.

Our biggest challenge was to keep the morale of

the team up, to show them the Group’s support

and to separate politics from the business.

• Is there anything you’d like to add?

Personally, i have lived through the lebanese war,

the Kuwait war and now the Bahraini uprising ….

what an experience!!!

it took a lot of efforts, more than one could imagine,

to bring back smiles and hope to the company. we

keep moving with a strong hope and prayer that

things will be back to normal soon.

i would like to take this opportunity to say a big

ThANK yOU to Mr. Anthony Chalhoub & Mr. Patrick

Chalhoub who stayed connected with us on a

daily basis to make sure every single one of us was

safe. i also want to thank the Group for the support

it extended to us during those times.

• What do you consider as new challenges

and opportunities for our companies and

our teams in Bahrain?

The new challenge today is to bring back the

business to the level of last year. Today, we are

-25% vs last year. we also have the challenge of

maintaining our talents and expatriate personnel

in the company, although they live with a feeling

of uncertainty that has increased due to the recent

events.

MACNews

The tree of life in Bahrain, 400 years old,

lives isolated in the desert.

The country itself survived the toughest times.

7

Congratulations to Coty and B&C Trading on their recent awards!

we are glad to announce that Coty and B&C Trading won a FiFi Arabia Award on 15 November 2011. we would like to thank everyone that voted for Calvin Klein Beauty and Gucci Guilty pour homme as the favourite international perfumes of 2011.

Calvin Klein Beauty won an award in the consumer-voted category “My favourite perfume of the year – international female fragrance”.

The iconic modern floral fragrance of Calvin Klein Beauty is unique because it is the most premium brand in the Calvin Klein portfolio, directly inspired by the Calvin Klein collection fashion.

The name Calvin Klein beauty captures the essence of a woman’s inner beauty and confidence. This is evident in the

distinctive bottle design which features feminine curves, a luxurious glass heel and a silver ring to embrace strength.

Gucci Guilty pour homme won in the consumer-voted category “My favourite perfume of the year – international male fragrance”.

Gucci Guilty is the new Blockbuster fragrance for Men, launched in July.

Gucci Guilty Pour Femme won the FiFi award 2010 for “Best Female Fragrance”; B and C Trading is very excited to celebrate another year of success on the Gucci Guilty house with this new award for the male counterpart.

MACNews

All the winners on stage during the Fifi Awards & Celebrations

Calvin Klein - Coty

Gucci Guilty - B&C Trading

8

Patrick Chalhoub travelled

to Florence and Paris last

November to exchange on

luxury and the Middle East

with students from our two

partner universities.

in Paris, the Chalhoub

Group organized a round

table discussion with top

managers from our partner

brands lacoste (Ms leslie

Serrero), l’Occitane (Mr

Olivier Ceccarelli), Repetto

(Mr Jean-Marc Gaucher),

as well as Trends forecasting

and design agency Carlin

Groupe (Mrs Edith Keller).

The debate was focused on

‘strategy, positioning and

new luxury markets’ and

attracted around 80 students

and 10 members of the press.

in Florence, Patrick presented

facts and figures on the

Middle East luxury market

and consumers during a

special workshop attended

by 80 Polimoda students

and partner companies of

Polimoda.

Jean-Marc Gaucher, CEO, Repetto - Edith Keller, CEO, Carlin Groupe - Patrick

Chalhoub - Leslie Serrero, Executive vice-President, Strategic Marketing, lacoste SA -

Olivier Ceccarelli, Director, Strategy & Development, l’Occitane

Linda Loppa, dean of Polimoda, with Patrick Chalhoub

Chalhoub Group meets Polimoda and Sciences-Po Paris students

MACNews

9

MACEvents

HAPPENINGS

October 2011, 212 VIP Men launch party hosted by Carolina Herrera at At.mosphere Burj Khalifa in Dubai by Puig ME

SWAROVSKI September 2011, opening of

the boutique at Al Ain Mall, UAE by CGR

UNITED ARAB EMIRATES

October 2011, Mrs. Carolina Herrera and her daughter Carolina hosted a cocktail dinner at the Royal Stables of Abu Dhabi. The gala event featured a CH fashion show for the FW11 collection, a live pianist and an equestrian music show, by CGR

CAROLINA HERRERA

10

PAUL SMITH

BACCARAT/ CHRISTOFLE/

BERNARDAUD September 2011, Art de Vivre incentive trip to Paris, France by Chalhoub Inc.

October 2011, Mini display at the MOE shop in Dubai by Chalhoub Inc.

MACEvents

October 2011, exclusive 8 page photoshoot in the desert with Esquire, Dubai by Chalhoub Inc.

October 2011, 10th anniversary of Paul Smith in the Middle East - Over 200 fans and socialites attended this event at the Pavilion, Downtown Dubai, to meet the British designer, by Chalhoub Inc.

October 2011, Mini podium at South Galleria MOE in Dubai, by Chalhoub Inc.

11

MACEvents

HACKETT

October 2011, catwalk show of the dance wear and special performance of Swan Lake by prima ballerina Loredana Elena Teodorescu and Jose Luis Quiceno at the Harper’s Bazaar World of Fashion in Mall of the Emirates, by Chalhoub Inc.

October 2011, Jeremy Hackett celebrates the first store opening in the UAE at Dubai Mall, by Chalhoub Inc.

REPETTO

12

TANAGRA

MACEvents

BENEFIT October 2011, Watt’s Up press event by treating beauty editors to a

day of fun at Sephora Mall of the Emirates in Dubai, by Sogedimo

TANAGRA October 2011, Diwali celebration at Tanagra Marina Mall in Abu Dhabi,

by Allied Enterprises

October 2011, Pink Polo event under Breast Cancer awareness at Ghantout Racing and Polo Club in Dubai, by Allied and CGR

October 2011, Gulf Connoisseur Sheikha’s corner event at Armani hotel, Oasi venue in Dubai by Allied and CGR

13

LALIQUE October 2011, Gift Sponsors at the Commercial Interior Design

awards at Zabeel Saray in Dubai by Allied Enterprises

GIORGIO ARMANI October 2011, opening of a new counter at Bloomingdales

in Dubai Mall by Saj Emirates

VALENTINO October 2011, launch celebration dinner for the new Valentino

fragrance Valentina at Rhodes Mezzanine, Grosvenor House Hotel in Dubai by Puig ME

L’OCCITANE October 2011, the press was invited to cook from a custom

made menu in the occasion of the launch of limited edition collection Delice des Fleurs & Delice des Fruits at Atelier des Chefs le Meridien in Dubai by CGR

MACEvents

BARE MINERALS October 2011, press event in the occasion of the launch of new and expanded

range of make-up at Circle Café, Jumeirah Beach Road in Dubai by Sephora

FACES October 2011, re-opening of Faces Marina Mall in Abu Dhabi by CGR

EURO RSCG MIDDLE EAST September 2011, 3-day regional Creative Business Idea

training in Dubai, hosted by Don Hogle, Managing Director of Strategy at Euro RSCG New York

14

SEPHORA September 2011, appointment of Tala Samman, beauty star

of Sephora Middle East, at Dubai Mall by Sephora

MACEvents

October 2011, charity event sponsored by Sephora and run by Basma Masri of Beautiful at 4 Walls Art Gallery in Dubai

October 2011, launch of Kim Kardashian Gold fragrance and signing event at Sephora Dubai Mall by Sephora

15

EGYPT

MACEvents

RALPH LAUREN

September 2011, RL Gang event where kids could participate in a variety of activities and get their photos taken in various Ralph Lauren looks at the Dubai Mall store by Fitra and Etoile

L’OCCITANE October 2011,

opening of the first store in Egypt at Mall of Arabia, Cairo by MAC

October 2011, charity auction of a Black Croc Ricky Swarovski bag held at the Burjuman store and auction of the limited edition Pink Pony Ricky bag held at the Dubai Mall store - all proceeds from the auction as well as a percentage of the pink poney products sold to be donated to FOCP by Fitra and Etoile

October 2011, craftsmanship event with a presentation to the guests on handmade bags at Dubai Mall by Fitra and Etoile

16

MACEvents

October 2011, L’Occitane hosted the launch of its new holiday collection, Delice des Fruits & Delice des Fleurs, by giving a cooking lesson to the local press with the guidance of Four Seasons Hotel pastry chef Loic Carbonnet in Doha by QLC

CALVIN KLEIN October 2011, graffiti event on CK podium at Landmark Mall in Doha by QLC

October 2011, ladies’ morning break for the launch of the Immortelle Precious Cream at Landmark and Villaggio Malls in Doha by QLC

QATAR

L’OCCITANE

TANAGRA October 2011, yachting lifestyle show organized by Gulg Craft in partnership with Tanagra at The Pearl in Doha by QLC

17

MACEvents

JULIETTE HAS A GUN October 2011, press event for the launch of the new fragrance Vengeance Extrême at Le Notre restaurant in Kuwait, by Sogedimo

TUMI October 2011, Tumi Ducati press event at the Avenues Mall in Kuwait, by

Habchi & Chalhoub

TANAGRA August 2011, VIPs private viewings for Christofle, Baccarat & Jay Strongwater in Riyadh and Jeddah, KSA by ALG and CGR

L’OCCITANE October 2011, press cooking event for the launch of Delice des Fleurs et

Delice des Fruits limited edition range at Terrace Grill Restaurant of Marriott Hotel in Kuwait by CGR

KUWAIT

KSA

18

MACEvents

CAROLINA HERRERA October 2011, press conference for Carolina Herrera supporting Zahra Breast

Association at Park Hyatt in Jeddah by Puig ME

SEPHORA October 2011, Awareness Campaign “make any purchase and get a free beach bag plus a chance to win Mac laptops and iPads in

all the stores around KSA by Sephora

CAROLINA HERRERA October 2011, Gala dinner under the Patronage of HRH Princess Haifa Bint

Faisal Bin Abdul Aziz to support Zahra Breast Association at Park Hyatt in Jeddah by Puig ME

SWAROVSKI

July 2011, opening of the boutique at Kingdom Mall in Riyadh, KSA by CGR

July 2011, opening of the boutique at Jeddah Mall, KSA by CGR August2011, opening of the boutique at Panorama Mall in Riyadh, KSA by CGR

19

MACEvents

November 2011, press event for the launch of the limited edition Holidays range at Nazira’s catering location in Beirut by CGR

October 2011, L’Occitane sponsored the launch of the first flight on Air France from Beirut to Marseille by CGR

DAVIDOFF September 2011, Davidoff Champion press

conference in Lebanon for Davidoff Racing Team participation in Rally of Lebanon by Radwa Trading Co

LEBANON

BAHRAIN

SAKS FIFTH AVENUE

September 2011, Saks Fifth Avenue’s Cosmetics and Fragrance held a handover ceremony for their donation to the Bahrain Society for Child Development at the Fifth Avenue Club in Manama

November 2011, Saks showcased its perfumes and cosmetics during the Fall Beauty Week - beauty advice from experts and gifts were offered to all customers at Saks Fifth Avenue Bahrain City Centre in Manama

L’OCCITANE

20

MACEvents

Launches

Chanel October 2011, launch of the new foundation Perfection Lumiere and Fall collection through make up artist at Red Sea Mall in Jeddah by Radwa Trading Co

GIVENCHY August 2011, major launch of Ange ou Etrange le Secret Elixir in

Saudi Arabia, by Radwa Trading Company

DAVIDOFF September 2011, launch of Davidoff Champion Energy in all Saudi Arabia by

Radwa Trading Co

CALVIN KLEIN October 2011, launch of the new fragrance CK Shock in all Saudi Arabia by

Radwa Trading Co

FENDI August 2011, launch of Fan di Fendi at Vavavoom in Dharan, Saudi Arabia

by Radwa Trading Co

KSA

21

22

MACEvents

PRADA September 2011, launch of Candy fragrance at Faces Villaggio Mall in

Doha, Qatar, by Puig ME

November 2011, launch of Oh, Lola! At Faces, Sephora, Marc Jacobs boutique and podiums in Villaggio & Landmark Malls in Doha by QLC

CALVIN KLEIN October 2011, launch of CK One Shock at Faces and Sephora in Doha by QLC

BOURJOIS October 2011, Fast and perfect mascara major launch at

Villaggio and Landmark Malls in Doha by QLC

QATAR

MARC JACOBS

MACEvents

23

MACEvents

UNITED ARAB EMIRATES

DUETO PARFUMS October 2011, launch of Golden Boy fragrance at Mall of the Emirates in

Dubai, by Sogedimo

CAROLINA HERRERA August 2011, launch of 212 VIP Men fragrance at Deira City Center Mall

exposure in Dubai by Puig ME

CAROLINA HERRERA August 2011, launch of 212 VIP Men fragrance at Bloomingdales in

Dubai, by Puig ME

DSQUARED October 2011, launch of Potion fragrance at Marina Mall in Abu Dhabi, by

Sogedimo

CAROLINA HERRERA August 2011, launch of 212 VIP Men fragrance at Abu Dhabi airport by

Puig ME

PRADA September 2011, launch of Candy fragrance at the Dubai airport,

terminal 3, by Puig ME

24

MACEvents

August 2011, launch of Hypnôse Doll eyes new mascara at Paris Gallery in Dubai Mall by Saj Emirates

DAVIDOFF September 2011, launch of Champion Energy at Dubai Mall by Jade and

Coty

DIESEL September 2011, launch of the fragrance Only the Brave Captain America with a campaign at Sephora Dubai Mall “get two Reel Cinemas to watch Captain

America with the purchase of any Diesel fragrance”, by Saj Emirates

CALVIN KLEIN November 2011, launch of CK One

Shock at Mall of the Emirates in Dubai by Coty

October 2011, launch of new Tresor Midnight Rose fragrance at Faces Marina Mall in Abu Dhabi, by Saj Emirates

GIORGIO ARMANI October 2011, launch of new Tresor Midnight Rose fragrance at Faces

Marina Mall in Abu Dhabi, by Saj Emirates

LANCÔME

A HOLIDAY WONDERLAND!The celebration of the festive holiday season on December 10th, 2011, for employees with their children 10

years of age and younger, including games of all kinds, relayed races and 3 themed areas:

• Alice in Wonderland with a Mad Hatter’s Tea Party

• Willie Wonka’s Chocolate Factory with a train ride and giant candy ornaments

• Pirates of the Caribbean extravaganza featuring a treasure hunt complete with a climbing wall

As always thank you for coming, it was a great success!!

Christmas Party 2011

Relay races brought the children together

Getting jiggy with the hR team!

The magic of Christmas was brought to life with the spells of our magician

The Jolly Santas give treats to all the good boys and girls

Children of all ages enjoyed face-painting

ho! ho! ho!

25

MACPeople

26

MACPeople

it is with great pleasure that we introduce the new

Annual Rewards and Recognition Program.

This program has been developed in line with the

Group’s continuous effort to reward employees who

have gone the extra mile and were able to realize

exceptional achievements.

On an annual basis, we will be working together with

all business unit leaders to nominate candidates

who have made outstanding contributions. The

nominations are then reviewed by a panel consisting

of line managers, country managers and human

resources.

All employees nominated will be receiving a personalize letter from our Co-CEOs, highlighting their exceptional

achievements throughout the year; they will also receive a gift as a token of our appreciation from the Group.

Thank you for your continued passion for excellence and your commitment to our Group.Congratulations to all 2011 nominees on a job well done!

RewaRds & Recognition PRogRam

Exceptional Achievement

• Increase in sales

• Cost Reduction

• Excellent performance in a stretched

objective

Outstanding Contribution

• Commitment during an organizational

emergency

• Demonstrating extraordinary leadership

on an important initiative

• Enabling external recognition contributing

to building the company image

Program criteria – ensuring uniformity in practice

wassim Eid, Chief hR Officer

27

MACPeople

we heard from you during the last Employee Survey, and we have taken action. here are some

of the initiatives we have established during the past year. we look forward to receiving your

feedback on how they’ve improved your work experience. you can share your input with your hR

departments or, on the hR forum on eMAC.

Benefit scheme, rewards and recognition • Recognition program for the exceptional achievements and outstanding contributions of over 115 employees

• Retail commission scheme to recognize and compensate overachievements of our retail workforce

• Annual leave shifted to working days, allowing more flexibility in planning your time off

Learning and development• 2012 training menu - easy to navigate by job designation – easie to find the right course

• 10 new job-specific courses on offer at the Chalhoub Retail Academy for retail and local distribution

development. Custom curriculum according to our business needs, supporting front liners in

further building capabilities

Communication• Better visibility through eMAC in the UAE and expected deployment of eMAC in other countries of the Group

• Better visibility on internal job postings; allowing us to share current vacancies online, offering equal

opportunities to all staff to apply

HR InItIatIves of 2011

Job designated menu - easy to navigate – easier to find the right course

To better enable your training choices and selections, the 2012 training menu is organized differently. we have

organized it by creating training menu recommendations targeted to your specific job designation. Each job

designation is colour-coded and has a corresponding coloured training course menu.

2012 Training MenuSupporTing you in your profeSSional developMenT

Find your designa.on Go to your Colour Zone

Click on the right

course for you & read

the outline

Fill in your IDP & Start

your Learning Journey

You can find it on eMAC under HR in the training and development section or contact your HR department.

We wish you a fulfilling learning journey!

MACPeople

Yousef Mukadam joined QLC since the company started in Qatar in

November 2006. He started by shifting the stock taken over from Ali Bin Ali

Group to QLC’s warehouse and the organization of the newly established

warehouse at the Industrial area. In July 2008, he was promoted as a

Warehouse Supervisor.

i usually reach the warehouse at 7.30am which gives me time to finish a cup of tea while organizing my

desk. At 8am, i will start assessing priorities which basically begin with distribution orders. After printing the

sales orders, i will start picking the items from the colorful bins accordingly. Since i am receiving a lot of

orders, it will consume 2-3 hours of my time to complete this task. in addition to the Distribution orders, i do

receive simultaneously requests from Gifts Division, shop to shop transfer, Plv & GwP orders of Fashion &

Beauty Division. i will evaluate the needs as per the importance of the demand.

By 12.30pm, the QlC warehouse

driver will be coming to collect the

arranged boxes of orders. i need

to make sure to initially collect the

delivery reports from the previous

day and then handover the new

orders with the documents. Boxes

are being loaded onto the van by

1.30pm and i have lunch until 2pm.

After lunch, if there are any

new shipments - i will check as

per suppliers’ packing list. Any

discrepancies, i am reporting it

immediately to the logistics Manager in order to take the necessary action & update the shipment in the

system. if there are no new shipments, i will start preparing the remaining orders & will try my best to finish

the day’s work before 5.30pm.

Since 2006 i have maintained 100% stock accuracy in the warehouse.

The new assignments that i am putting my strength for now are having the warehouse equipped with the

latest fire alarm system & the new brands acquisition of the Distribution department.

My motto in life is: hard work & honesty…

A day in the life of Yousef Mukadam

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MACPeople

My favouritesBy Shaima Bakhesh

Shaima Bakhesh joined Habchi & Chalhoub in August 2010 as brand executive for L’Occitane in Kuwait. She

is responsible for implementing regional marketing activities, managing customer relationship and all the

visual merchandising.

What is your favourite place in Kuwait?

Ayami restaurant in Marina Mall … it’s my getaway

Now is the best time of the year to enjoy their charming

outdoor seating. i love the floral wall paintings in the

indoor area.

Which country/city do you like the most?

i love Aberdeen in Scotland; small quiet city where i

have my best memories and i have met all sort of people.

Which place would you like to discover?

South Africa and the Caribbean islands.

What is your favourite store in Kuwait?

Pottery Barn … i love the store set up and their customer service.

Which of your favourite book would you recommend?

“how to have a beautiful mind” by Edward De Bono.

How are you contributing to a greener future?

i carry my reusable bag everywhere i go; A big no-no for plastic bags. They are ugly and not cool.

Which designer do you like and admire the most?

Coco Chanel - She made drastic changes to the fashion

industry.

What are your wishes for 2012?

i will be the best family cook. My family and friends see it as

impossible. But i will sign up in cooking classes and prove

them wrong.

What is your definition of the perfect end of the year holidays?

Quality time with the people i love… having good old

memories and getting ready for an exciting new year.

Aberdeen, Scotland

Pottery Barn

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MACPeople

A GRAPHIC DESIGNERBurhan Musajihabchi & Chalhoub, Kuwait

i developed my hobby at a very early age when i used to read comic books. The

illustrations of the characters started mesmerizing me and i began replicating them

and adding some changes to their gestures. And that’s when i realized that graphic

design is something my mind and heart love to do.

The most exciting thing about arts/creativity is

that one does not have to follow any global set of rules while creating

artwork. The ‘thinking process’ never ends: an idea can strike the mind

at any random time of the day, which i can later exploit on my artwork.

My advice for any beginner would be to always keep your eyes wide

open and keep looking around to get ideas and inspirations. it’s a

beautiful world around you; don’t be reluctant in creating new ideas

out of existing ideas to start off with. life is short, do what you love to

do before it’s too late.

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A PHOTOGRAPHERAmmar Zalatimohabchi & Chalhoub, Kuwait

i do like photography especially when i am

having a good camera with some tools.

it’s a hobby more than a talent and i

used to take some shots using my brother’s

professional camera (Nikon D40) a long

time ago as a senior in graphic designing, he used to give me

some tips in how we can take the best shots using any kind of

cameras

For me, i adore taking natural shots for cute kids, fashion (local)

models, business and personal events.

My advice is to have a nice camera (even if it is expensive) and start with day time photos with natural

lighting.

Meet our HIDDeN tALeNtS IN KuWAItif you feel you have a hidden talent, this is yOUR page!Contact laura.Sigurdsson@mailmac.net to be part of our amazing regional hidden talents section.

held last October in Mumbai at The westin Garden City hotel, the first

ever TARZ seminar brought together professionals from the group in

india and group management.

The theme of the event was the ‘Power of Teams’, and the day was

enriched with several presentations:

A warm welcome from the General Manager, Suresh Menon

An overview of Chalhoub achievements of 2011 and the way forward

for 2012 from Raffi Fattal

human Resources overview from wassim Eid

inspiring presentations from external speakers starting with a presentation

on Macroeconomics by Ritesh Singh, an SME on economy and trade.

A presentation on the topic of ‘Social Media’ was then taken up by

Rajive Dingra, CEO of watconsult.

The highlight of the event was the key note address and workshop by Suresh Srinivasan, an ex- master Trainer

from Dale Carnegie, founder of ‘Potential Consulting’ who enthralled the audience with his insights on the

importance of teams. The key learning of the event was undoubtedly the role that teams play in realizing

the organizational goals.

The day seminar was followed by gala dinners for all of the front liners in Mumbai, Delhi and Bangalore. This

initiative was a great employee engagement platform and well appreciated by one and all.

TARZ SeminAR FiRST eveR SeminAR in indiA

MACPeople

Suresh Menon,

Country Manager of india

Our amazing team in india!

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MACImpact

32

The ‘Sports for Social Change’ project is a partnership between

Care, Rene lacoste Foundation and Chalhoub iMPACT. it looks

to build capacity for youth centers in Upper Egypt. The aim is

to use sports as a way to impart leadership skills and provide a

safe haven for youth that grow up in uncertainty and little hope.

The project steers them away from this attitude and gives them

regained energy for a positive future.

The volunteer mission was spearheaded by our colleagues at

MAC who divided

their team of ten into

two groups to help

renovate youth centers in Upper Egypt; 5 volunteers in the Qena

governorate while the others worked in Beni Sweif. The volunteers

interacted with the community to understand what they want

from the youth centers. The activities ranged from painting the

fences, building bathroom walls and flooring, participating in

leadership trainings and playing soccer with the youth.

“Although i lived in Egypt all my life, i haven’t had the chance to discover much about the culture of

rural areas in Upper Egypt. This initiative ‘Sports for Social Change’ has opened my eyes about the great

potential in such marginalized areas, especially in the young generation. interacting with the young has

filled me with enthusiasm and inspiration.” Dalia Rabie

“i have been participating in charity events for more than 7 years now; however the feeling of

achievement in this volunteer experience has been much more distinctive. i witnessed a lot of energy in

the youth of Upper Egypt and that they need no more than proper supervision and guidance. One of

the most important points of this experience, is how to convey and market ideas and activities to other

societies.” Ahmed Thabet

“This is the first of many missions we plan to take part in so we can work with the community to better meet

its needs.” Al Hussein Safy El Din

“i believe that this project can create real change if we continuous to support the youth and this project

in the upcoming years.” Alaa Said

‘SportS for Social change’ Volunteer MiSSion in egypt

Our volunteers getting dirty while paintinga fence at youth center

Our volunteers playing with the local youth soccer team

Our volunteers rebuilding the floor so it is safe for the youth to play sports on

The series was introduced to stress to all of you the importance of leading a balanced

lifestyle so as to protect your health which is often neglected due to busy work schedules.

The first wellness day took place at Burjuman office during the month of September while

the second one took place at the Euro RSCG offices in December. The last one for the year

2011 took place at Jebel Ali headquarters. The wellness days offer employees eye screening,

blood/sugar testing, speaker sessions on health-related topics, yoga sessions and a food

testing exhibit. Over 550 employees attended ‘i lOvE ME’ days. well done!

Eye testing Blood sugar exam

MACImpact

‘I Love Me’ WeLLness Days serIes

CoLLaboratIon betWeen Hr anD IMPaCt

‘I LOvE ME’ wellness days at Burjuman Towers

welcome to the first wellness days! The amazing diversity of fruits

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MACImpact

34

welcome to the first wellness days! height & weight check-up

Nutritious food testing

Talk on nutrition

Everyone queuing for the check up!

Talk on nutrition

Blood pressure check-up

The huge fruits basket at the canteen

‘I LOvE ME’ wellness days at EURO RSCG offices

‘I LOvE ME’ wellness days at Jebel Ali headquarters

MACImpact

KEY FINDINGS OF SOCIAL RESPONSIBILITY SURvEY CHALHOUB IMPACT IN CONjUNCTION WITH BUSINESS

INTELLIGENCE AND FACES

Among the 237 people who were interviewed in Faces stores in Dubai and Abu Dhabi, over 50% were GCC

nationals and less than 50% expatriates, equally divided between male and female.

• People on average donate AED 4,000 annually more so during Eid and Ramadan but still there is interest

to donate throughout the year

• 68% of respondents practice environmentally friendly activities regularly

• 83% expect stores they shop at to be environmentally friendly

• 68% feel brands and 60 % feel retailers don’t care about the environment or community

• 64% are not interested in the environmental impact of purchased products however 73% are interested

in stores recycling perfume bottles

Respondents fit into 3 categories

Modern day Mother Teresa

Female locals in Dubai donate AED 10,000 annually often to causes related to

special needs.

The selfish saver

Abu Dhabi male locals only donate AED 1000 annually while 48% do not donate

throughout the year. 52% Abu Dhabi locals and 45% males do not implement

environmentally friendly practices.

The tree hugger

76% females and 69% expats practice environmentally friendly activities such as

recycling, saving water/electricity and carpooling. 53% of females want stores

they shop at to recycle

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MAClinesThe Chalhoub Group Quarterly Review

E-mail: maclines@mailmac.netPO Box 261 075 Dubai - UAETelephone: +971 4 8045000www.chalhoubgroup.com