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9 5 6 8 ‘Perfect fit’ cargo system optimises vessel productivity MacGregor news CUSTOMER MAGAZINE SPECIAL SMM ISSUE AUTUMN 2012 Advanced offshore cranes for complex construction projects Chinese designers appreciate chance to handle hardware Fully automatic twistlock gains Germanischer Lloyd approval SPECIAL SMM ISSUE

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Page 1: MacGregor News Special SMM edition

9

5 6 8

‘Perfect fit’ cargo system optimises vessel productivity

MacGregor

newsCUSTOMER MAGAZINE SPECIAL SMM ISSUE AUTUMN 2012

Advanced offshore cranes forcomplex construction projects

Chinese designers appreciate chance to handle hardware

Fully automatic twistlock gainsGermanischer Lloyd approval

SPECIAL SMM ISSUE

Page 2: MacGregor News Special SMM edition

Cargotec improves the efficiency of cargo flows on land and at sea – wherever cargo is on the move. Cargotec’s daughter brands, Hiab, Kalmar and MacGregor are recognised leaders in cargo and load handling solutions around the world. Cargotec’s global network is positioned close to customers and offers extensive services that ensure the continuous, reliable and sustainable performance of equipment. Cargotec employs approximately 10,500 people.

MacGregor is the global market-leading brand in marine cargo handling and offshore load-handling solutions. Customer-driven MacGregor engineering and service solutions for the maritime transportation industry and the offshore load-handling and naval logistics markets are used on board merchant ships, offshore sup-port vessels, and in ports and terminals.

About Cargotec

MEUR Q1-Q2/12 Q1-Q2/11 Change 2011

Orders received 1,629 1,580 3% 3,233

Order book, end of period 2,413 2,306 5% 2,426

Sales 1,643 1,558 6% 3,139

Operating profit 78.7 104.6 -25% 207.0

Operating profit, % 4.8 6.7 6.6

Cash flow from operations -27.8 71.6 166.3

Earnings per share, EUR 0.90 1.28 2.42

Contents4 News

offshore5 Advanced cranes needed for

complex offshore construction projects

merchant shipping6 Equipment seminars provide feedback as well as

introducing products to potential customers

8 GL approves new fully-automatic twistlock

9 New container ship concept cuts emissions and increases efficiency

10 RoRo access smoothed on newbuilds and conversions

customer service11 MacGregor service strengthened in South Africa

Special SMM edition of Cargotec’s customer magazine MacGregor News with distribution of approx. 500 copies. Publisher: Cargotec Corporation, Sörnäisten rantatie 23, FI-00501 Helsinki, Finland. Editor-in-Chief: Heli Malkavaara Layout: Maggie/Zeeland Printed by Punamusta, Joensuu, Finland. The opinions expressed by the authors or individuals interviewed do not necessarily represent the views of Cargotec. The content of the magazine (with the exception of photos) may be reproduced provided that the source is mentioned.

26

Sales by geographical segment H1/2012, %

EMEA 39% (42%)Americas 24% (19%)

APAC 37% (39%)

Sales by reporting segment H1/2012, %

Load Handling 25% (25%)• Equipment 72% (72%)• Services 28% (28%)

Terminals 41% (35%)• Equipment 75% (69%)• Services 25% (31%)

Marine 34% (41%)• Equipment 84% (87%)• Services 16% (13%)

SPECIAL SMM ISSUE

Page 3: MacGregor News Special SMM edition

MEUR Q1-Q2/12 Q1-Q2/11 Change 2011

Orders received 1,629 1,580 3% 3,233

Order book, end of period 2,413 2,306 5% 2,426

Sales 1,643 1,558 6% 3,139

Operating profit 78.7 104.6 -25% 207.0

Operating profit, % 4.8 6.7 6.6

Cash flow from operations -27.8 71.6 166.3

Earnings per share, EUR 0.90 1.28 2.42

Offshore Asia provides most promising opportunities for profitable growth

Pekka Vauramo’s appointment as Cargotec Marine’s new Executive Vice President is a good example of how Cargotec can utilise the wide expertise of its executive board members when further accelerating the company’s growth in key areas, especially in Asia and the offshore industry. In this case it will also improve the operational performance of Cargotec’s Terminals business area which is now headed by Olli Isotalo.

Pekka Vauramo has been with the company for five years, initially

heading Cargotec’s market-leading port technology brand, Kalmar and then its Industrial & Terminals business. For the past two years he has overseen the company’s operations and worked closely with Cargotec’s President and CEO, Mikael Mäkinen.

Since 2011, Mr Vauramo has been based in Hong Kong, but will now move to Singapore as part of the company’s strategy to evaluate an inde-pendent listing on the Singapore Exchange.

Role changes make best use of management expertise

Providing our customers with the best products that technology can offer and the best service that a company can deliver, all at a competitive price, is at the heart of the way we work. And it pays off, as our market share demon-strates – both for existing and emerging markets.

A key part of our strategy for continued growth is to be recognised as a lead-ing provider of solutions and services in the offshore industries as much as we already are in other marine industries.

More than 70 percent of Cargotec Marine’s sales are generated in Asia-Pacific, and therefore our dedicated presence in Asia is an essential ele-ment of this growth. We intend to expand in the region and are evaluating the advantages of listing Cargotec Marine on the Singapore Exchange as an independent company. We believe that Asia holds new business oppor-tunities, especially in the offshore sector, and this listing could not only strengthen our business presence in the region but may also secure our future profitable growth.

Cargotec’s newly established joint venture company, Rainbow-Cargotec Industries Co Ltd in China, is part of this expansion activity. We have just held the ground breaking ceremony for its new production plant in Taicang and hope to be operational by the end of the year. This forms an intrinsic part of our growth in the offshore sector in the region. The new factory will become the production base for standard knuckle jib offshore cranes. The joint venture also opens opportunities to widen our offering in the offshore sector, for example lattice boom cranes.

The value of our products and services is not simply in their ability to func-tion well, but extends to their through-life costs. We achieve this through quality, and our quality assurance is global.

Pekka VauramoExecutive Vice President, Marine

MacGregor is the global market-leading brand in marine cargo handling and offshore load-handling solutions. Customer-driven MacGregor engineering and service solutions for the maritime transportation industry and the offshore load-handling and naval logistics markets are used on board merchant ships, offshore support vessels, and in ports and terminals.

Page 4: MacGregor News Special SMM edition

A new series of four Deltamarin-designed 39,500 dwt bulk carriers for CNCo will feature electrically-driven VFD versions of MacGregor bulk handling cranes

For its new series of four Deltamarin-designed 39,500 dwt bulk carriers, China Navigation Company Limited (CNCo) has specified elec-trically-driven variable frequency drive (VFD) versions of MacGregor bulk handling cranes from Cargotec. The vessels are under con-struction at the Chengxi shipyard in China and scheduled for delivery in 2013 and 2014. Each will be equipped with four GLBE 3026-2

MacGregor cranes and there is an option open for a furher six vessels.

“This order builds on the positive experience already enjoyed by CNCo with our products and service and, in particular, our electric cranes,” says Per-Erik Nilsson, Sales and Marketing Director for Cargotec cargo handling cranes. “In fact, one of the main reasons why CNCo opted for electric cranes again is to have the most fuel-efficient bulk carriers on the market.

“Energy savings are mainly attributable to faster and more accurate grab positioning, which reduces time spent in port, along with a 30 to 35 percent reduction in power consump-tion. Together, these factors result in a lower carbon footprint, to the benefit of a ship’s envi-ronmental rating.”

Rainbow-Cargotec joint venture combines offshore crane expertise

Strong OSV demand seen in Asia

Cargotec’s new joint venture company with Jiangsu Rainbow Heavy Industries (RHI) in China, Rainbow-Cargotec Industries Co Ltd (RCI), has cel-ebrated the start of construction for its new facility in Taicang Jiangsu province, China. The 30-hectare site will have a total floor area of over 265,000m2 and will be completed in two years.

For Marine business, the aim of the joint venture is for growth in the offshore sector. “RCI will support our ambi-tion in two ways,” says Pasi Lehtonen, Senior Vice President of Cargotec’s Offshore business segment. “Firstly, RHI has cre-ated some offshore lifting solu-tions of its own and these will be moved to the joint venture busi-ness. When combining RHI’s and Cargotec’s experience in certain offshore heavy lift solu-tions, we can create something that is new, with greater capabil-ities and gain a stronger position in the market. This will open doors in the Chinese offshore market and enhance competi-tiveness in the global arena.

“Secondly, we will make RCI our main offshore crane pro-duction base for our standard knuckle jib offshore cranes. This centralises our expertise and will ensure that we can offer cus-tomers high-quality products at competitive prices.”

The RCI joint venture also supports Cargotec’s strategy of a strong local presence in Asia.

New contracts to deliver MacGregor anchor-handling, mooring and towing solutions for 15 offshore support vessels (OSV) of various types have been secured by Cargotec. The ships are being built in several shipyards in China and delivery is planned throughout 2013 and 2014 to Coastal Offshore, Nam Cheong, Ezion Holding and Middle East interests.

Cargotec is supplying anchor-handling/towing solutions for two 59m anchor-han-dling tug/supply vessels, a 56.2m anchor-han-dling tug, and five 50m towing/utility vessels. Positioning mooring solutions are destined for

two 100m/300-person accommodation/work barges, two 85m subsea maintenance/work support vessels, a 60m diving support vessel and two 105m subsea operation vessels.

“We clearly see OSV demand coming back strongly in Asia, the Middle East, West Africa and South America at the beginning of 2012, and the market outlook is even more prom-ising,” says Francis Wong, Cargotec’s Sales Director for offshore winch solutions. “With Cargotec’s strong global sales and service net-works and leading technologies, we are pre-pared for the growth of the offshore market.”

News around the world

China Navigation specifies more electric cranes

4 MACGREGOR NEWS | SPECIAL SMM ISSUE

Page 5: MacGregor News Special SMM edition

Another OCV opts for 400-tonne MacGregor crane

A substantial new contract from Norwegian company Kleven Maritime will see Cargotec deliver two large MacGregor active heave-compensated offshore cranes, one with a safe working load of 400 tonnes at an outreach of 15m, and the other with an SWL of 100 tonnes at 9m outreach. Both cranes are equipped for subsea operations down to 3,000m and have been ordered for an advanced subsea offshore construction vessel (OCV) being built for Eidesvik Offshore. The cranes are scheduled for delivery at the beginning of 2014.

The 145m SALT 301 OCV was designed by Salt Ship Design and is being built at Kleven Verft; an option remains for a sistership delivery in spring 2015. “Once delivered this OCV will be one of the largest and most advanced ships of its type,” says Frode Grovan, Director, Sales and Marketing for Advanced Load Handling.

“Offshore vessels have to operate in deeper and deeper waters, and loads are getting heavier too,” says Mr Grovan. “We have recognised the need to support the growing demand for these big offshore construction vessels and can now offer cranes with a 600-tonne SWL.”

The cranes are also equipped for cold-climate operations and will be delivered with a MacGregor ‘Arctic package’. “Ensuring that these types of OCVs are capable of performing their tasks safely and efficiently in the challenging Arctic offshore environment requires specialised solutions,” says Mr Grovan. “Our equipment therefore includes components and design features specifically aimed at ensuring this performance, along with providing comfort-able conditions for personnel working in heavy-ice environments at extremely low temperatures.”

The 400-tonne unit will have its winch installed below the working deck. A similar configuration was employed onboard North Sea Shipping’s 160m OCV, North Sea Giant, which was deliv-ered by Metalships & Docks, Vigo, Spain last year. It also has a 400-tonne MacGregor AHC offshore crane and a 50-tonne version.

Cargotec anticipated the growing market demand for large advanced active heave-compensated offshore cranes by developing a portfolio which currently contains versions of up to 600 tonnes SWL; a 400-tonne unit has recently been ordered by Kleven Maritime

OFFSHORE

5SPECIAL SMM ISSUE | MACGREGOR NEWS

Page 6: MacGregor News Special SMM edition

6 MACGREGOR NEWS | SPECIAL SMM ISSUE

Chinese designers are keen to

handle MacGregor hardwareA seminar with a difference saw Chinese industry professionals taking the opportunity to try out the latest effi cient, environmentally friendly electric-drive MacGregor cranes and hatch cover systems

When Cargotec invited ship designers and other interested parties to inspect a vari-able frequency drive (VFD) electric crane in Nantong recently, its guests didn’t just want to have a look, they wanted to try it out. “Our visitors were so enthusiastic that everyone was eager to get into the cab to see what it feels like to operate a modern, cutting edge crane, so we had to arrange a long queue to give them all a go,” said MacGregor Crane Shiptype Manager, Svante Lundberg.

The chance to inspect and learn about the VFD crane was part of a two-day semi-nar hosted by Cargotec in May. A full-scale MacRack electric-drive hatch cover operat-ing system was also on display for inspection and discussion.

Cargotec invited representatives from ship design institutes and companies based in and around Nantong, a fast-growing Chinese coastal city situated near the mouth of the Yangtze River. Formerly an

agricultural area, Nantong is now highly industrialised with signifi cant shipbuilding interests.

“The seminar was extremely success-ful,” said Tim Liu, China Area Manager, Merchant Ship Segment. “We had 34 visi-tors from nine domestic design institutes and companies, and they all showed great interest in our electric hatch cover and crane solutions. MacGregor is a leading global brand in our fi eld and we see it as an hon-our and our responsibility to continuously develop new products for the market, to investigate new concepts and to fi nd better solutions for our customers. Visitors who attended last year’s fi rst showing of MacRack

noted and appreciated some improvements we have made since then.

“A seminar like this is not a one-way-street. While the primary purpose may be to introduce our products to potential custom-ers, it also presents a great opportunity for our technical experts to obtain important feedback from informed people who may see things from a slightly diff erent perspective. At Cargotec we always seek to work closely with our clients at all stages. A seminar such as this represents another valuable way of ensuring that we have our fi nger on the industry pulse.

“The original plan was to invite one or two representatives from each institute and company into the VFD crane at Nantong Rainbow Heavy Machineries (RHM) to gain some fi rst hand of experience of the product. This ‘hands-on’ element of the seminar was so popular that it took over an hour to satisfy everybody, nearly twice the time allocated. However, while waiting to get on board the crane, visitors discussed its specifi cation,

“…this is a great chance for our technical experts to obtain feedback from informed people who may see things from a slightly different perspective”– Tim Liu

Page 7: MacGregor News Special SMM edition

performance and operation with our technical personnel, asking informed questions which we were pleased to answer.

“After spending some time in the VFD crane cabin, quite a number of visitors were very complimentary about the comfortable working conditions it provides, especially regarding the low noise level. The VFD crane is significantly quieter than equivalent hydraulic cranes and this is a major advantage from the point of view of operator welfare.”

In his subsequent presentation, Mr Lundberg focused on the costs and benefits associated with VFD cranes, noting that it will help fulfil the natural desire for design insti-tutes and companies to help their customers – shipyards and vessel owners – achieve vessels with low power consumption, high efficiency, high levels of safety and the smallest possible environmental impact. The lively Q&A session was primarily concerned with price gap, energy savings and regenerated power issues.

In his MacRack presentation, Senior Naval Architect Torbjörn Dahl explained the design process and product progression that has resulted in Cargotec’s latest, fully electric hatch cover system. Seminar participants demon-strated their interest and enthusiasm through their knowledgeable comments and some tech-nically specific questions.

Seminar guests were particularly interested in price gap, energy savings and regenerated power issues

7SPECIAL SMM ISSUE | MACGREGOR NEWS

Cargotec and its guests exchanged information at the Nantong seminar

Page 8: MacGregor News Special SMM edition

8 MACGREGOR NEWS | SPECIAL SMM ISSUE8

Germanischer Lloyd

gives new twistlock seal of approval

Cargotec’s new fully-automatic MacGregor C8A twistlock has now gained Germanischer Lloyd (GL) approval. “During the approval process, the C8A twistlock passed the strict-est testing and performance criteria to which a product can be subjected,” said Erik Stenvik, Director, Lashings. “We wanted to develop a design that successfully met or exceeded industry’s changing operating requirements and all relevant ISO standards, without any compromise to safety; we have achieved this with the C8A-DF design.”

GL is at the forefront in this arena and was the first classification society to intro-duce rules for container stowage and lashing, explained Holger Jefferies, GL’s Head of Research & Rule Development. He said:

“Those rules have been con-tinually updated since their introduction, most recently in 2012, and are the subject of a yearly examination by a tech-nical committee.”

In addition to significant time savings in port, the new C8A twistlock offers important safety advantages for personnel involved with cargo-handling operations, because they are unlocked by the vertical lift of the discharg-ing crane, rather than manually by steve-dores. This is particularly relevant in light of the latest amendments to the IMO’s Code of Safe Practice for Cargo Stowage and Securing (Annex 14), which are designed to minimise

accidents to stevedores and will apply to all container-ships with keels laid down on or after 1 January, 2015.

The C8A units also have a ‘positive lock-ing’ mechanism that can manually lock the twistlock. This feature is used below lashing bar level to limit the peak forces acting on lashing bars and turnbuckles, and therefore increases cargo safety.

“By the very nature of their design, auto-matic twistlocks, lashing rods and turn-buckles are exposed to significant overload if corner castings do not comply with ISO standards. This can result in plastic defor-mations to lashing equipment. Our unique ‘positive locking’ invention works against an eventual overload and thereby safeguards the long-term performance of the ship’s inven-tory of container lashing equipment,” noted Mr Stenvik.

Some of the first ships to benefit from this technology belong to German container shipping specialist, Hapag Lloyd. Earlier in the year the company awarded Cargotec a contract to supply all the lashing arrange-ments for its new series of ten 13,200 TEU container vessels, including 175,000 C8A twistlocks. The ships are due to be launched in 2012 and 2013.

After passing the most stringent testing possible, Cargotec’s new fully-automatic MacGregor twistlock has gained Germanischer Lloyd approval, and commercial references are growing

Hapag Lloyd has chosen to fit Cargotec’s MacGregor C8A fully-automatic twistlocks on its new series of ten 13,200 TEU container vessels [photo: Hapag Lloyd]

The new C8A twistlock offers significant time savings in port and important safety advantages for personnel involved with cargo-handling operations

Page 9: MacGregor News Special SMM edition

9SPECIAL SMM ISSUE | MACGREGOR NEWS 9

Container ship concept

cuts emissions and increases efficiency

“The earlier we are consulted during the design of a container ship, the greater the benefits for all concerned,” says Ari Viitanen, Dry Cargo Sales Director at Cargotec. “So we are excited to be involved with the STREAM development concept, which is initially for a 4,200 TEU and a wide-bodied 5,000 TEU fully cellular, open-top, LNG fuelled container vessel.” The design was developed by IPP Ingenieur Partner Pool in Germany and the innovative container stowing con-cept was developed jointly by experts from Cargotec and TECHNOLOG, which is part of the German engineering alliance. It has been approved by Germanischer Lloyd.

TECHNOLOG now markets the design and says that the container stowing concept offers significant cost saving possibilities because of the stowing mix flexibility. Patent rights have been applied for.

“There is far more to this concept than a change of fuel,” Mr Viitanen says. “It places

great emphasis on optimising the efficient use of the vessel through well designed cargo stowage and handling systems. We have used our accumulated knowledge of the container trade in the design of the cargo stowage arrangements, the stack-splitting system and the lashing equipment to ensure commercial flexibility and efficient port operations.

“Our design for a ‘perfect fit’ cargo system has innovative features that enable differ-ent sized containers to be loaded in the same bay, maximising cargo carrying flexibility. I believe cargo system optimisation represents the correct approach, now and into the future.

“We need to study ever more carefully the intended purpose of a ship to determine its needs and requirements. Vessel productivity is the key and this is the most efficient way of designing vessels to minimise costs per transported unit.”

Designed for global operations, the STREAM 4200 LNG will be able to negotiate

the existing Panama Canal locks and also the modified Kiel Canal. The design can be con-figured to suit multiple shipping routes. It is subdivided into six double 40-foot holds. The forward hold is covered to allow carriage of dangerous goods, while the remainder have an open-top design.

Deck container stacks are arranged to achieve higher stack weights than previously, and permit individual storage patterns and loading operations for each individual cell. All 40ft container slots in the holds as well as three tiers of the deck slots have reefer connections. STREAM ships can be equipped with electrically-operated deck cranes at out-fitting, or later as retrofit items.

“While this design features market lead-ing levels of operational flexibility, we would always recommend that owners and yards con-sult us at an early stage to ensure that a new vessel is fully optimised for its specific routes and trading patterns,” Mr Viitanen says.

A new container ship design featuring LNG-fuelled propulsion, optimised hull and efficient cargo handling demonstrates that vessels can be both environment-friendly and economic to operate

Cargotec designed STREAM’s highly adaptable ‘perfect fit’ container

stowage arrangements

Page 10: MacGregor News Special SMM edition

Cargotec has delivered MacGregor RoRo equipment to four new shortsea RoRos for Seatruck Ferries

10 MACGREGOR NEWS | SPECIAL SMM ISSUE

Access smoothed on newbuilds and conversions of all typesDespite the industry’s current cautious approach to the market, new RoRo and RoPax vessels continue to be ordered and older tonnage is upgraded and modernised to suit new services; many of these vessels call for proven MacGregor cargo access technology

Cargotec has delivered MacGregor RoRo equipment to four shortsea RoRo vessels recently handed over by Flensburger Shipyard (FSG) in Germany for Clipper Group’s freight company, Seatruck Ferries. Seatruck Progress, Seatruck Power, Seatruck Performance and Seatruck Precision now serve Irish Sea routes and each features a MacGregor stern ramp/door, a side-hinged ramp cover, two guillotine-type vertically sliding pilot doors and hydraulic power packs. The 142m ships each have a freight capacity of 2,166 lane metres on four decks and can carry up to 151 trailers.

Also being built at FSG are three RoRo vessels for the Turkish operator, Ulusoy Sealines. Cargotec is delivering a MacGregor

stern ramp, a side-hinged ramp cover, a bulkhead door, two guillotine-type pilot doors and hydraulic power packs for each vessel. The contract includes the design, production and installation of the RoRo access equipment; delivery of the fi rst vessel is planned for autumn this year.

Four 4,300gt LNG-powered RoPax ferries (Landegode, Værøy, Barøy and Lødingen) are being built at Remontowa’s shipyard in Gdansk, Poland, for Norwegian operator Torghatten Nord. The 93m ferries have been designed to comply with the low-sulphur emissions regulations and each will feature a comprehensive MacGregor cargo access package: a bow visor and door with folding ramp, stern door and ramp, two ramp cov-ers, gas engine service hatch and two power packs. They can accommodate up to 400 passengers and 120 cars or 12 freight units and are intended for the inner and outer Vestfj ord crossings in northern Norway.

As for conversions, in May this year Cargotec received a contract from Finnish shipping company Eckerö Line to design, deliver and install a series of extensive modi-fi cations and improvements to the stores and passenger access areas of its recently-acquired 175m RoPax ferry Finlandia (ex Moby Freedom). The conversion will take

place in September this year at Oresund Drydocks.

Cargotec’s scope of supply includes: two weathertight MacGregor side shell passen-ger doors with gangway supports on each side of the vessel (deck 6); an 8.5-tonne scis-sor-type lifting platform to transport goods between decks 1 and 3; three fi re-classed MacGregor sliding doors for the stop levels in the lifting platform shaft; and a weather-tight MacGregor hatch cover for the lifting platform shaft on deck 3.

The converted vessel will replace the smaller 153m Nordlandia RoPax on the oper-ator’s Helsinki-Tallinn route and will have capacity for 2,080 passengers and 665 cars or 100 cargo units on 1,900 lane metres.

Other conversion contracts include the delivery of MacGregor side shell doors to Stena Line’s 96m HH-Ferries RoPax vessel, Mercandia IV. There is a US Navy contract for converting the slewing stern ramp for launching amphibious vehicles onboard USNS Pililaau, a Bob Hope class LMSR ves-sel at BAE Systems, Mobile Alabama, in the US, this autumn. Cargotec is delivering the design and key components. A similar con-version has been undertaken for its sister-ship, USNS Seay, and for two Watson class ships, USNS Sisler and USNS Dahl.

Page 11: MacGregor News Special SMM edition

Strengthening MacGregor service in South Africa

Cargotec has long-maintained that to have a strong local presence the organisation should have in-depth knowledge of its local market. This is achieved through strategic partnering with established local organi-sations or by establishing its own office and ensuring local knowledge through the employment of local expertise.

Until now, Cargotec has met the service demands for its MacGregor equipment from the many ships regularly visiting South African ports by flying in qualified service experts from other continents. Current demands now dictate that a

permanent engineering base with expertise in MacGregor equipment should be estab-lished.

“We have started by permanently recruit-ing a highly-qualified service engineer, Rishaan Roopnarain, who will be located in the Durban office of Kalmar Industries South Africa,” says Behrooz Boorang, Cargotec Regional Sales Manager, Dubai (Middle East, Africa, India, and Caspian Sea). “In the near future our aim will be to offer services in terms of trouble-shooting, survey and repairs for all marine and offshore-related hydraulic and electro-hydraulic equipment. This will include pumps, motors, cylinders, winches, power packs, hydraulic valves, deck equipment and steering gear. Jacking systems and cargo control sys-tems will also be part of our main activities.

Service for other equipment, such as hatch covers and RoRo systems, will be supported by our Dubai office in the United Arab Emirates for the time being.

“By having a local service engineer in Durban, we are now able to offer our cus-tomers prompt local response and save costs at the same time. After having completed his training in marine cranes and davits at our training centres in Sweden and Norway, Mr Roopnarain is now certified to carry out

inspections, maintenance and repair work for a wide range of MacGregor equipment.”

He adds: “By using the already-established Kalmar office, we make the most use of Cargotec’s global service base. This is a strategy that we have

successfully employed across the company, and depending on market demand, we will be strengthening our engineering team as we grow.”

Cargotec has reinforced the benefits of its global service network by establishing permanent, regionally based MacGregor expertise

“We aim to offer trouble-shooting, survey and repair services for hydraulic and electro-hydraulic equipment”- Behrooz Boorang

To meet the demands of the ships regularly visiting South African

ports, such as Durban (pictured), Cargotec is now establishing a

permanent local engineering base with expertise in MacGregor

equipment

CUSTOMER SERVICE

11SPECIAL SMM ISSUE | MACGREGOR NEWS

Page 12: MacGregor News Special SMM edition

Committed to clean seasMarine transport has benefited from innovative MacGregor products and solutions for 75 years. Our latest innovations

include environmentally-friendly electric drives, which are both economical and competitive.

Cargotec’s growing electric-drive portfolio includes MacGregor RoRo cargo access equipment such as quarter ramps,

internal ramps and car decks, MacRack side-rolling hatch cover systems, and MacGregor variable frequency drive cranes

and winches. Electrically-driven equipment minimises environmental impact by saving energy and eliminating

oil leaks that can pollute the sea and damage cargo. Electric drives are easy to install, monitor and service.

We are committed to clean seas and efficient ships. Cargotec improves the efficiency of cargo flows on land and at sea - wherever cargo is on the move. Cargotec’s daughter brands, Hiab, Kalmar and MacGregor are recognised leaders in cargo and load handling solutions around the world.

www.cargotec.com