MacBook Pro 13-inch Users Guide

7/29/2019 MacBookPro 13-inch Users Guide

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Thi h id i f i d i i f di h h d d


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36 Chapter 3 Boost Your MacBook Pro

This chapter provides information and instructions for upgrading the hard dand installing additional memory in your MacBook Pro.

WARNING: Apple recommends that you have an Apple-certi ed technician insreplacement drives and memory. Consult the service and support informatiocame with your computer for information about how to contact Apple foryou attempt to install a replacement drive or memory and damage your esuch damage is not covered by the limited warranty on your computer.

The battery in your MacBook Pro is not user-replaceable. If you think youto be replaced, contact an Apple Retail Store or an Apple Authorized Servi

l h d k


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37Chapter 3 Boost Your MacBook Pro

Replacing the Hard Disk DriveYou can upgrade the hard disk drive in your MacBook Pro. The hard dislocated next to the built-in battery when you open the back of your Mac

The replacement drive must be a 2.5-inch drive with a Serial ATA (SATAImportant: Apple recommends that you back up the data on your hard diskbefore removing and replacing it. Apple is not responsible for any lost da

To replace the hard disk drive in your MacBook Pro:1 Shut down your MacBook Pro. Disconnect the power adapter, Ethernet cab

cables, security lock, and any other cables connected to the MacBook Prodamaging the computer.

WARNING: The internal components of your MacBook Pro can be warm. If ybeen using your MacBook Pro, wait 10 minutes after shutting down to letcomponents cool before continuing.

2 Turn over your MacBook Pro and remove the ten (10) screws that securecase. Remove the shorter screws at the angles shown in the illustration. Land place it to the side.

I t t Because the screws are di erent lengths note the screw lengths a


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Important: Because the screws are di erent lengths, note the screw lengths alocations so you can replace the screws correctly. Put them aside in a saf

Short

Long

Important: When you remove the bottom case, you expose sensitive internalcomponents. Avoid touching anything other than the hard drive assembly wremove or add a hard disk drive.

3 Touch a metal surface inside the computer to discharge any static electrici


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3 Touch a metal surface inside the computer to discharge any static electriciyour body.

4 Locate the bracket at the top of the drive Use a Phillips screwdriver to l


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4 Locate the bracket at the top of the drive. Use a Phillips screwdriver to lcaptive screws that hold the bracket in place. Put the bracket aside in a

5 Using the pull tab, gently tilt up the drive.Bracket

Pull tab

6 Hold the drive by its sides and gently pull the connector on the left side


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6 Hold the drive by its sides and gently pull the connector on the left sideto disconnect it. Dont press the drive between your ngers, and avoid toucircuitry on the underside of the drive.

The connector is attached to a cable and remains in the hard disk driveImportant: There are four (4) mounting screws on the sides of your hard dyour replacement drive doesnt include mounting screws, remove the onesold drive and mount them on the replacement drive before you install it.

Mounting screws

7 Attach the connector to the left side of the replacement drive.

8 Insert the replacement drive at an angle, making sure the mounting screws


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8 se t t e ep ace e t d ve at a a g e, a g su e t e ou t g sc ewsseated properly.

9 Replace the bracket and tighten the screws.

10 Replace the bottom case. Replace and tighten the ten screws you removed


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p p g ytheir proper locations, making sure to insert the shorter screws at the anglthe illustration.

Short

Long

For information about installing Mac OS X and bundled applications, seeReinstallingthe Software That Came with Your MacBook Pro on page 62.

Installing Additional Memory


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Installing Additional MemoryYour computer has two memory slots that you access by removing the bocase. Your MacBook Pro comes with a minimum of 4 gigabytes (GB) of

Double Data Rate (DDR3) Synchronous Dynamic Random-Access Memoryinstalled. Each memory slot can accept an SDRAM module that meets thespeci cations:Double Data Rate Small Outline Dual Inline Memory Module (DDR3) fo30 mm (1.18 inches)

204-pin2 GB or 4 GBPC3-10600S DDR3 1333 MHz Type RAM

You can add two 4 GB memory modules for a maximum of 8 GB of mperformance, ll both memory slots and install an identical memory module

To install memory in your MacBook Pro:1 Follow steps 1 and 2 beginning onpage 37to remove the bottom case.

Important: When you remove the bottom case, you expose sensitive internalcomponents, which can be a ected by static electricity.

2 Before touching the memory assembly, discharge any static electricity fromby touching a metal surface inside the computer.

3 Push the levers on the sides of the memory module outward to release th


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from the memory card slot. The memory pops up at an angle. Before removing it, make sure you see

notches. If you dont, try pushing the levers outward again.

Notches

4 Hold the memory module by its notches and remove it from the slot.


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5 Remove the other memory module.Important: Hold the memory modules by their edges, and do not touch theconnectors.

6 Insert the new memory module in the slot:a Align the notch on the gold edge of the module with the notch in the

memory slot.b Tilt the card and push the memory into the slot.c Use two ngers with rm, even pressure to push down on the memory

You should hear a click when the memory is inserted correctly.d Repeat to install an additional memory module in the top slot. Press dow

module to make sure it is level.


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Notches

Follow the instructions for replacing the bottom case in step 10 onpage 43.

Making Sure Your MacBook Pro Recognizes the New Memory


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After installing additional memory in your MacBook Pro, check whether threcognizes the new memory.

To check the computers memory:1 Start up your MacBook Pro.2 When you see the Mac OS X desktop, choose Apple () > About This Mac.

For a detailed breakdown of the memory installed in your computer, openPro ler by clicking More Info, and then click Memory.

If your MacBook Pro doesnt recognize the memory or doesnt start up cocon rm that the memory you installed is compatible with your MacBookit's installed correctly.

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www.apple.com/support

Mac Help help

Problem, Meet Solution

4

Occasionally you may have problems while working with your MacBook Pon for troubleshooting tips to try when you have a problem You can also


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50 Chapter 4 Problem, Meet Solution

on for troubleshooting tips to try when you have a problem. You can alsotroubleshooting information in Mac Help and on the MacBook Pro Suppor

www.apple.com/support/macbookpro.If you experience a problem with your MacBook Pro, theres usually a simsolution. Think about the conditions that led up to the problem. Making athings you did before the problem occurred will help you narrow down pand nd the answers you need. Things to note include:

The applications you were using when the problem occurred. Problems thonly with a speci c application might indicate that the application is notwith the version of the Mac OS installed on your computer.

Any new software that you installed, especially software that added itemsSystem folder.

Any hardware that you installed, such as additional memory or a periphe

Problems That Prevent You from Using Your MacBook Pro


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51Chapter 4 Problem, Meet Solution

If your MacBook Pro doesnt respond or the pointer doesnt moveOn rare occasions, an application might freeze on the screen. Mac OS X

way to quit a frozen application without restarting your computer.To force an application to quit:

1 Press Command (x )-Option-Esc or choose Apple () > Force Quit from the menu bar The Force Quit Applications dialog appears with the application selected.

2 Click Force Quit.

The application quits, leaving all other applications open.If you need to, you can also restart the Finder from this dialog.

Next, save your work in any open applications and restart the computer tthe problem is entirely cleared up.

If the problem occurs frequently, choose Help > Mac Help from the menutop of the screen. Search for the word freeze to get help for times whenfreezes or doesnt respond.

If the problem occurs only when you use a particular application, check wapplications manufacturer to see if it is compatible with your computer. T

and contact information for the software that came with your MacBook Prwww.apple.com/guide.

If you know an application is compatible, you might need to reinstall yousystem software. SeeInstalling Mac OS X on page 62.

If your MacBook Pro freezes during startup, or you see a ashing question mark, orthe screen is dark and the sleep indicator light is glowing steadily (not in sleep)


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the screen is dark and the sleep indicator light is glowing steadily (not in sleep) The ashing question mark usually means that the computer cant nd the

software on the hard disk or any disks attached to the computer.Wait a few seconds. If the computer doesnt start up, shut it down by hthe power () button for about 8 to 10 seconds. Disconnect all external peand try restarting by pressing the power () button while holding down the Optionkey. When your computer starts up, click the hard disk icon, and then carrow. After the computer starts up, open System Preferences and click SSelect a local Mac OS X System folder.

If that doesnt work, try using Disk Utility to repair the disk: Insert theMac OS X Install DVDinto your computer. Restart your computer and hold down the C key as it starts up. When prompted, choose your preferred language. When the next screen appears, choose Disk Utility from the Utilities m

menu bar. When Disk Utility opens, follow the instructions in the Firstsee if Disk Utility can repair the disk.

If using Disk Utility doesnt help, you might need to reinstall your compusoftware. SeeInstalling Mac OS X on page 62.

If your MacBook Pro doesnt turn on or start upTry the following suggestions in order until your computer turns on:


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Try the following suggestions in order until your computer turns on:Make sure the power adapter is plugged into the computer and into a fu

power outlet. Be sure to use the 60W MagSafe Power Adapter that camMacBook Pro. If the power adapter stops charging and you dont see thlight on the power adapter turn on when you plug in the power cord, tand replugging the power cord to reseat it.

Check whether the battery needs to be recharged. Press the small buttonside of your computer. You should see one to eight lights indicating thelevel of charge. If a single indicator light is on, connect your power adarecharge. For more information about battery indicator lights, seepage 55.

If the problem persists, reset the MacBook Pro power manager (while styour les) by pressing the left Shift key, left Option (alt) key, left Contpower () button simultaneously for ve seconds until the computer restar

If you recently installed additional memory, make sure that it is correctlyis compatible with your computer. See whether removing it and reinstallinmemory allows the computer to start up (seepage 44).

Press the power () button and immediately hold down the Command (x ), Option,P, and R keys simultaneously until you hear the startup sound a secondresets the parameter RAM (PRAM).

If you still cant start up your MacBook Pro, seeLearning More, Service, and Supporon page 64for information about contacting Apple for service.

If the screen suddenly goes black or your MacBook Pro freezesTry restarting your MacBook Pro.


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Try restarting your MacBook Pro.1 Unplug any devices that are connected to your MacBook Pro, except the p

2 Press the power () button to restart the system.3 Let the battery charge to at least 10 percent before plugging in any extern

and resuming your work.

To see how much the battery has charged, look at the Battery ( ) statusmenu bar or check the battery indicator lights on the left side of your M

The screen might also darken if you have energy saver features set for thIf an audio device plugged into the audio port isnt workingUnplug the audio device. Choose Apple ( ) > System Preferences, and opSound preferences. In the Input pane, specify whether you want the port tfor Sound Input or Sound Output. Plug the audio device back in.

Note: If youre running Windows on your MacBook Pro, the port supportsaudio output.

If you press the battery button, and all battery indicator lights ash ve times quicklyYour battery needs to be replaced. Contact an Apple Retail Store or an A


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y p ppAuthorized Service Provider.

If you press the battery button, and the battery indicator lights ash from left toright and then from right to left, ve times in a rowYour battery is not recognized. Contact an Apple Retail Store or an ApplService Provider.

If you forget your password

You can reset your administrator password and passwords for all other acc1 Insert theMac OS X Install DVD. Then restart your computer and hold down the C

as it starts up.2 When prompted, choose your preferred language.3 When the next screen appears, choose Reset Password from the Utilities m

menu bar. Follow the onscreen instructions.If you have trouble ejecting a discQuit any applications that might be using the disc and try again.If this doesnt work, restart the computer while holding down the trackp

Using Apple Hardware TestIf you suspect a problem with the MacBook Pro hardware, you can use t


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If you suspect a problem with the MacBook Pro hardware, you can use tHardware Test application to help determine if there is a problem with on

computers components, such as the memory or processor.To use Apple Hardware Test:

1 Disconnect all external devices from your computer except the power adapIf you have an Ethernet cable connected, disconnect it.

2 Restart your MacBook Pro while holding down the D key.

3 When the Apple Hardware Test chooser screen appears, select the languageto use.4 Press the Return key or click the right arrow button.5 When the Apple Hardware Test main screen appears (after about 45 secon

the onscreen instructions.

6 If Apple Hardware Test detects a problem, it displays an error code. Makeerror code before pursuing support options. If Apple Hardware Test doesnhardware failure, the problem may be software related.

If this procedure doesnt work, you can use Apple Hardware Test from thApplicationsInstall DVDthat came with your computer. For more information, see the Apple

Hardware Test Read Me le on the Applications Install DVD.

Problems with Your Internet ConnectionYour MacBook Pro has the Network Setup Assistant application to help wa


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p pp pthrough setting up an Internet connection. Open System Preferences and clic

Click the Assist me button to open Network Setup Assistant.If you have trouble with your Internet connection, you can try the steps istarting with Network Diagnostics.

To use Network Diagnostics:1 Choose Apple () > System Preferences.2 Click Network and then click Assist me.3 Click Diagnostics to open Network Diagnostics.4 Follow the onscreen instructions.

If Network Diagnostics cant resolve the problem, there may be a problem

Internet service provider (ISP) you are trying to connect to, with an exterare using to connect to your ISP, or with the server you are trying to acthe following steps.

Cable Modem, DSL, and LAN Internet ConnectionsMake sure all modem cables are fully plugged in. Check the modem pow


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cable from the modem to the computer, and the cable from the modem to jack. Also check the cables and power supplies for Ethernet hubs and rou

Turn the modem o and on to reset the modem hardware Turn o your DSL or cable modem for a few minutes, and then turn itSome ISPs recommend that you unplug the modems power cord. If yourreset button, you can press it either before or after you turn the power o

Important: Instructions that refer to modems do not apply to LAN users. LAmight have hubs, switches, routers, or connection pods that DSL and cableusers do not have. LAN users should contact their network administrator ran ISP.

PPPoE ConnectionsIf you are unable to connect to your Internet service provider using PPPoPoint Protocol over Ethernet), make sure you have entered the correct infoNetwork preferences.

To check PPPoE settings:1 Choose Apple () > System Preferences.2 Click Network.3 Click Add (+) at the bottom of the network connection services list, and

from the Interface pop-up menu.

4 Choose an interface for the PPPoE service from the Ethernet pop-up menuEthernet if you are connecting to a wired network, or AirPort if you are


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wireless network.

5 Enter the information you received from your service provider, such as thename, password, and PPPoE service name (if your service provider require6 Click Apply to make the settings active.

Network ConnectionsMake sure the Ethernet cable is connected to your MacBook Pro and to

Check the cables and power supplies to your Ethernet hubs and routers.If you have two or more computers sharing an Internet connection, be surnetwork is set up properly. You need to know if your ISP provides onlyor if it provides multiple IP addresses, one for each computer.

If only one IP address is provided, then you must have a router capable

connection, also known as network address translation (NAT) or IP masquFor setup information, check the documentation provided with your routerask the person who set up your network. You can use an AirPort base stshare one IP address among multiple computers. For information about usiAirPort base station, check Mac Help or go to the AirPort Support websit

www.apple.com/support/airport.If you cannot resolve the issue using these steps, contact your ISP or netadministrator.

Problems with AirPort Extreme Wireless CommunicationIf you have trouble using AirPort Extreme wireless communication:


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Make sure the computer or network you are trying to connect to is runn

wireless access point.Make sure you have properly con gured the software according to the inthat came with your base station or access point.

Make sure your MacBook Pro is within range of the other computer oraccess point. Nearby electronic devices or metal structures can interfere wcommunication and reduce this range. Repositioning or rotating the compuimprove reception.

Check the AirPort (Z ) status icon in the menu bar. Up to four bars appear,signal strength. If the signal strength is weak, try changing your location

See AirPort Help (choose Help > Mac Help, and then choose Library >from the menu bar). Also see the instructions that came with the wirelesmore information.

Keeping Your Software Up to DateYou can connect to the Internet and automatically download and install th


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software versions, drivers, and other enhancements from Apple.

When youre connected to the Internet, Software Update checks to see ifare available for your computer. You can set your MacBook Pro to checkperiodically, and then you can download and install updated software.

To check for updated software:1 Choose Apple () > System Preferences.

2 Click the Software Update icon and follow the onscreen instructions.For more information, search for Software Update in Mac Help.For the latest information about Mac OS X, go to www.apple.com/macos

Reinstalling the Software That Came with Your MacBook ProUse the software installation discs that came with your MacBook Pro to r

OS d li i h i h


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Mac OS X and any applications that came with your computer. Dont atte

an earlier version of Mac OS X on your computer.You can install Mac OS X without erasing the target volume, which save

les and settings, or you can erase the volume rst, which erases all youleaves the computer ready for you to reinstall Mac OS X and applications

Important: Apple recommends that you back up the data on your hard disk

restoring software. Apple is not responsible for any lost data.Installing Mac OS XTo install Mac OS X:

1 Back up your important les.2 Insert theMac OS X Install DVDthat came with your computer.3 Double-click Install Mac OS X.4 Follow the onscreen instructions.

Note: To restore Mac OS X on your MacBook Pro to the original factoryyou must rst erase the volume you want to install on. You can do thisinstallation using Disk Utility. For instructions, see the Knowledge Base arsupport.apple.com/kb/ht3910.

5 When the installation is complete, click Restart to restart your computer.6 Follow the prompts in Setup Assistant to set up your user account.

If you erase your hard disk during installation, you need to reinstall yoursee the following section.

Reinstalling ApplicationsIf you erased your hard disk as part of reinstalling Mac OS X, you musapplications that came with your MacBook Pro such as the iLife applicati


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applications that came with your MacBook Pro, such as the iLife applicati

To install the applications that came with your MacBook Pro:1 Back up your important les.2 Insert the Applications Install DVD that came with your MacBook Pro.3 Double-click Install Bundled Software.4 Follow the onscreen instructions.

5 When the installation is complete, click Close.

Using Disk UtilityYou can use Disk Utility to repair, verify, or erase the MacBook Pro hard

To use Disk Utility:1 Insert theMac OS X Install DVDthat came with your computer.2 Double-click Install Mac OS X.3 After selecting your language, choose Utilities > Open Disk Utility and th

instructions in the First Aid pane to see if Disk Utility can repair the dis4 Quit Mac OS X Installer.

If using Disk Utility doesnt help, try reinstalling the MacBook Pro systemReinstalling the Software That Came with Your MacBook Pro on page 6.

Learning More, Service, and SupportYour MacBook Pro does not have any user-serviceable parts, except the hthe memor If o need ser ice contact Apple or take o r MacBook Pr


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the memory. If you need service, contact Apple or take your MacBook Pr

Authorized Service Provider. You can nd more information about the Macthrough online resources, onscreen help, System Pro ler, or Apple Hardware

Online ResourcesFor online service and support information, go to www.apple.com/support.your country from the pop-up menu. You can search the AppleCare Knowcheck for software updates, or get help from Apples discussion forums. Tproduct speci c information can be found at www.apple.com/support/macboo

Onscreen HelpYou can look for answers to your questions, as well as instructions and tinformation, in Mac Help. Choose Help > Mac Help.

System Pro ler To get information about your MacBook Pro, use System Pro ler. It showwhat hardware and software is installed, the serial number and operating sversion, how much memory is installed, and more. To open System Pro lerApple () > About This Mac from the menu bar and then click More Info

AppleCare Service and SupportYour MacBook Pro comes with 90 days of technical support and one yearepair warranty coverage at an Apple Retail Store or an Apple-authorizedrepair center, such as an Apple Authorized Service Provider. You can extecoverage by purchasing the AppleCare Protection Plan. For information, gowww.apple.com/support/products or the website for your country listed belo

If you need assistance, AppleCare telephone support representatives can helinstalling and opening applications, and basic troubleshooting. Call the suppnumber nearest you (the rst 90 days are complimentary) Have the purch


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number nearest you (the rst 90 days are complimentary). Have the purchyour MacBook Pro serial number ready when you call.

Note: Your 90 days of complimentary telephone support begins on the datepurchase. Telephone fees may apply.

Country Phone Website

United States 1-800-275-2273 www.apple.com/support

Australia (61) 1-300-321-456 www.apple.com/au/supportCanada (English)

(French)1-800-263-3394 www.apple.com/ca/support

www.apple.com/ca/fr/supportIreland (353) 1850 946 191 www.apple.com/ie/support

New Zealand 00800-7666-7666 www.apple.com/nz/support

United Kingdom (44) 0844 209 0611 www.apple.com/uk/support

Telephone numbers are subject to change, and local and national telephoneapply. A complete list is available on the web:

www.apple.com/support/contact/phone_contacts.html

Locating Your Product Serial NumberUse one of these methods to nd your computers serial number:T M B k P Th i l b i t h d i t th


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Turn over your MacBook Pro. The serial number is etched into the case

Serial number

Choose Apple () > About This Mac. Click the version number beneath theMac OS X to cycle through the Mac OS X version number, the buildserial number.

Click the Finder icon and open /Applications/Utilities/System Pro ler. Clicin the Contents pane.

5


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Mac Help ergonomics

www.apple.com/environment

Last, but Not Least

5

For your safety and that of your equipment, follow these rules for handlincleaning your MacBook Pro and for working more comfortably. Keep theshandy for reference by you and others.


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68 Chapter 5 Last, but Not Least

y y y

NOTICE: Incorrect storage or use of your computer may void the manufacturwarranty.

Important Safety Information

WARNING: Failure to follow these safety instructions could result in re, elecshock, or other injury or damage.

Built-in battery Do not remove the battery from your MacBook Pro. The bshould be replaced only by an Apple Authorized Service Provider. Discontyour MacBook Pro if it is dropped or appears crushed, bent, deformed, ornot expose your MacBook Pro to extreme heat sources, such as radiatorswhere temperatures might exceed 212 F or 100 C.

Proper handling The bottom of your MacBook Pro may become very warmnormal use. The MacBook Pro complies with the user-accessible surface telimits de ned by the International Standard for Safety of Information TechEquipment (IEC 60950-1).

To operate the computer safely and reduce the possibility of heat-related ifollow these guidelines:Set up your MacBook Pro on a stable work surface that allows for adeq


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69Chapter 5 Last, but Not Least

p y qcirculation under and around the computer.

Do not operate your MacBook Pro on a pillow, blanket, or other soft mthe material can block the air ow vents.

Never place anything over the keyboard when operating your MacBook PDo not push objects into the ventilation openings.

If your MacBook Pro is on your lap and gets uncomfortably warm, remyour lap and place it on a stable work surface.

Water and wet locations Keep your MacBook Pro away from sources of liqudrinks, washbasins, bathtubs, shower stalls, and so on. Protect your MacBodampness or wet weather, such as rain, snow, and fog.

60W MagSafe Power Adapter Use only the power adapter that came with yourMacBook Pro, or an Apple-authorized power adapter that is compatible wiproduct. Make sure the AC plug or AC power cord is fully inserted intoadapter before plugging the adapter into a power outlet.

The power adapter may become very warm during normal use. The MagS

Adapter complies with the user-accessible surface temperature limits de nedInternational Standard for Safety of Information Technology Equipment (IEC

To reduce the possibility of overheating the power adapter or of heat-relatdo one of the following:Plug the power adapter directly into a power outlet.


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g p p y p

MagSafe connectorAC plug

MagSafe Power Adapter

If youre using the AC power cord, place the power adapter on a desk,oor in a well-ventilated location.

MagSafe connector

MagSafe Power Adapter

AC power cord

Disconnect the power adapter and disconnect any other cables if any of thconditions exists:You want to add memory or upgrade the hard disk drive.


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You want to clean the case (use only the recommended procedure descripage 74).The power cord or plug becomes frayed or otherwise damaged.Your MacBook Pro or power adapter is exposed to rain, excessive moist

spilled into the case.

Your MacBook Pro or power adapter has been dropped, the case has beor you suspect that service or repair is required.

The MagSafe power port contains a magnet that can erase data on a crediPod, or other device. To preserve your data, do not place these or othersensitive material or devices within 1 inch (25 mm) of this port.

If debris gets into the MagSafe power port, remove it gently with a dryMagSafe power speci cations:Frequency: 50 to 60 Hz, single phaseLine Voltage: 100 to 240 VOutput Voltage: 16.5 V DC, 3.65 A

Hearing damage Permanent hearing loss may occur if earbuds or headphoneused at high volume. You can adapt over time to a higher volume of sousound normal but can be damaging to your hearing. If you experience rin

d h li i d h h i h k d Th


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ears or mu ed speech, stop listening and have your hearing checked. Thevolume, the less time is required before your hearing could be a ected. Hsuggest that to protect your hearing:Limit the amount of time you use earbuds or headphones at high volumAvoid turning up the volume to block out noisy surroundings.Turn the volume down if you cant hear people speaking near you.

High-risk activities This computer is not intended for use in the operation ofacilities, aircraft navigation or communications systems, air tra c control sfor any other uses where the failure of the computer could lead to death,injury, or severe environmental damage.

Laser Information for Optical Disc Drives

WARNING: Making adjustments or performing procedures other than thosespeci ed in your equipments manual may result in hazardous radiation ex

The optical disc drive in your computer contains a laser that is safe in nthat may be harmful to your eyes if disassembled. For your safety, have tserviced only by an Apple Authorized Service Provider.

Important Handling Information

NOTICE: Failure to follow these handling instructions could result in damageMacBook Pro or other property


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MacBook Pro or other property.

Operating environment Operating your MacBook Pro outside these ranges ma ect performance:Operating temperature: 50 to 95 F (10 to 35 C)Storage temperature: -4 to 113 F (-20 to 45 C)

Relative humidity: 5% to 90% (noncondensing)Operating altitude: 0 to 10,000 feet (0 to 3048 meters)

Turning on your MacBook Pro Never turn on your MacBook Pro unless all ofinternal and external parts are in place. Operating the computer when partmissing may be dangerous and may damage your computer.

Carrying your MacBook Pro If you carry your MacBook Pro in a bag or briemake sure that there are no loose items (such as paper clips or coins) thaccidentally get inside the computer through vent openings or the optical dor get stuck inside a port. Also, keep magnetically sensitive items away frMagSafe power port.

Using connectors and ports Never force a connector into a port. When connedevice, make sure the port is free of debris, that the connector matches ththat you have positioned the connector correctly in relation to the port.

Using the optical drive The SuperDrive in your MacBook Pro supports standa(4.7 inch) discs. Irregularly shaped discs or discs smaller than 12 cm (4.7supported and can become lodged in the drive.


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Handling glass parts Your MacBook Pro contains glass components, includingdisplay and trackpad. If they are damaged, dont use your MacBook Pro urepaired by an Apple Authorized Service Provider.

Storing your MacBook Pro If you are going to store your MacBook Pro for aperiod of time, keep it in a cool location (ideally, 71 F or 22 C) andbattery to 50 percent or less. When storing your MacBook Pro for longermonths, discharge the battery to approximately 50 percent. To maintain thethe battery, recharge the battery to 50 percent every six months or so.

Cleaning your MacBook Pro When cleaning the outside of your MacBook Procomponents, rst shut down your MacBook Pro and unplug the power adause a damp, soft, lint-free cloth to clean the computers exterior. Avoid gein any openings. Do not spray liquid directly on the computer. Do not ussprays, solvents, or abrasives that might damage the nish.

Cleaning the MacBook Pro screen To clean the MacBook Pro screen, rst shutyour MacBook Pro and unplug the power adapter. Then dampen the includcloth with just water and wipe the screen. Do not spray liquid directly on

Understanding ErgonomicsHere are some tips for setting up a healthy work environment.

Keyboard and Trackpad


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Keyboard and Trackpad

When you use the keyboard and trackpad, your shoulders should be relaxeupper arm and forearm should form an angle that is slightly greater thanwith your wrist and hand in roughly a straight line.

Not this This

Use a light touch when typing or using the trackpad and keep your handrelaxed. Avoid rolling your thumbs under your palms.


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Not this This

Change hand positions often to avoid fatigue. Some computer users mightdiscomfort in their hands, wrists, or arms after intensive work without breabegin to develop chronic pain or discomfort in your hands, wrists, or armquali ed health specialist.

External MouseIf you use an external mouse, position the mouse at the same height asand within comfortable reach.

ChairAn adjustable chair that provides rm, comfortable support is best. Adjustof the chair so your thighs are horizontal and your feet are at on thethe chair should support your lower back (lumbar region). Follow the maninstructions for adjusting the backrest to t your body properly.

You might have to raise your chair so that your forearms and hands areangle to the keyboard. If this makes it impossible to rest your feet at ocan use a footrest with adjustable height and tilt to make up for any gap

oor and your feet Or you can lower the desktop to eliminate the need


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oor and your feet. Or you can lower the desktop to eliminate the needAnother option is to use a desk with a keyboard tray thats lower than thwork surface.

Built-in DisplayAdjust the angle of the display to optimize viewing in your environment.the display if you meet resistance. The display is not meant to open past

You can adjust the brightness of the screen when you take the computerwork location to another, or if the lighting in your work area changes.

More information about ergonomics is available on the web:

www.apple.com/about/ergonomics

Apple and the EnvironmentApple Inc. recognizes its responsibility to minimize the environmental impaoperations and products.

More information is available on the web:www.apple.com/environment

Regulatory Compliance Information

FCC Compliance Statement This device complies with part 15 of the FCC rules. Operationis subject to the following two conditions: (1) This device maynot cause harmful interference and (2) this device must accept

If necessary, consult an Apple Authorized Service Provider orApple. See the service and support information that came withyour Apple product. Or consult an experienced radio/televisiontechnician for additional suggestions


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not cause harmful interference, and (2) this device must acceptany interference received, including interference that may causeundesired operation. See instructions if interference to radio ortelevision reception is suspected.Lutilisation de ce dispositif est autorise seulement auxconditions suivantes: (1) il ne doit pas produire de brouillage et (2)lutilisateur du dispositif doit tre prt accepter tout brouillageradiolectrique reu, mme si ce brouillage est susceptible decompromettre le fonctionnement du dispositif.

Radio and Television Interference This computer equipment generates, uses, and can radiate radio-frequency energy. If it is not installed and used properlythatis, in strict accordance with Apples instructionsit may causeinterference with radio and television reception.

This equipment has been tested and found to comply withthe limits for a Class B digital device in accordance with thespeci cations in Part 15 of FCC rules. These speci cationsare designed to provide reasonable protection against suchinterference in a residential installation. However, there isno guarantee that interference will not occur in a particularinstallation.You can determine whether your computer system is causinginterference by turning it o . If the interference stops, it wasprobably caused by the computer or one of the peripheral devices.

If your computer system does cause interference to radio ortelevision reception, try to correct the interference by using one ormore of the following measures:

Turn the television or radio antenna until the interference stops. Move the computer to one side or the other of the televisionor radio.

Move the computer farther away from the television or radio. Plug the computer into an outlet that is on a di erent circuit

from the television or radio. (That is, make certain the computerand the television or radio are on circuits controlled by di erentcircuit breakers or fuses.)

technician for additional suggestions.

Important: Changes or modi cations to this product notauthorized by Apple Inc. could void the EMC compliance andnegate your authority to operate the product.

This product has demonstrated EMC compliance under conditiothat included the use of compliant peripheral devices and shielcables (including Ethernet network cables) between systemcomponents. It is important that you use compliant peripheraldevices and shielded cables between system components toreduce the possibility of causing interference to radios, televisiosets, and other electronic devices.Responsible party (contact for FCC matters only):Apple Inc. Corporate Compliance1 In nite Loop, MS 26-ACupertino, CA 95014

Wireless Radio Use This device is restricted to indoor use when operating in the5.25 GHz frequency band.

Cet appareil doit tre utilis lintrieur.

Exposure to Radio Frequency Energy The radiated output power of the AirPort Extreme technologyis below the FCC and EU radio frequency exposure limits.Nevertheless, it is advised to use the wireless equipment in sua manner that the potential for human contact during normaloperation is minimized.

FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocatedoperated in conjunction with any other antenna or transmittersubject to the conditions of the FCC Grant.

Bluetooth Industry Canada Statement This Class B device meets all requirements of the Canadianinterference-causing equipment regulations.

Cet appareil numrique de la Class B respecte toutes les exigencesdu Rglement sur le matriel brouilleur du Canada.

Taiwan Wireless Statements


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Industry Canada StatementComplies with the Canadian ICES-003 Class B speci cations.Cet appareil numrique de la classe B est conforme la normeNMB-003 du Canada. This device complies with RSS 210 of IndustryCanada.

Bluetooth EuropeEU Declaration of Conformity This wireless device complies with the R&TTE Directive.

EuropeEU Declaration of Conformity

The equipment complies with the RF Exposure Requirement1999/519/EC, Council Recommendation of 12 July 1999 on thelimitation of exposure of the general public to electromagnetic

elds (0 Hz to 300 GHz).

Hereby, Apple Inc. declares that this 802.11a/b/g/n Mini-PCIe card isin compliance with the R&TTE Directive.

Complies with European Low Voltage and EMC Directives.See: www.apple.com/euro/compliance

Korea Warning Statements

Singapore Wireless Certi cation

Taiwan Class B Statement

Japan VCCI Class B Statement

External USB Modem InformationWhen connecting your MacBook Pro to the phone line using anexternal USB modem, refer to the telecommunications agencyinformation in the documentation that came with your modem.

ENERGY STARCompliance

European UnionDisposal Information

The symbol above means that according to local laws andregulations your product should be disposed of separately from


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As an ENERGY STAR partner, Apple has determined that standardcon gurations of this product meet the ENERGY STAR guidelinesfor energy e ciency. The ENERGY STAR program is a partnershipwith electronic equipment manufacturers to promote energy-

e cient products. Reducing energy consumption of productssaves money and helps conserve valuable resources.

This computer is shipped with power management enabled withthe computer set to sleep after 10 minutes of user inactivity. Towake your computer, click the mouse or trackpad or press any keyon the keyboard.

For more information about ENERGY STAR, visit:www.energystar.gov

Disposal and Recycling Information

This symbol indicates that your product must be disposed ofproperly according to local laws and regulations. When yourproduct reaches its end of life, contact Apple or your localauthorities to learn about recycling options.

For information about Apples recycling program, go towww.apple.com/environment/recycling.

g y p p p y

household waste. When this product reaches its end of life, takit to a collection point designated by local authorities. Somecollection points accept products for free. The separate collectioand recycling of your product at the time of disposal will helpconserve natural resources and ensure that it is recycled in amanner that protects human health and the environment.

Trkiye

Brasil: Informaes sobre descarte e reciclagem

O smbolo indica que este produto e/ou sua bateria no devemser descartadas no lixo domstico. Quando decidir descartareste produto e/ou sua bateria, faa-o de acordo com as leis ediretrizes ambientais locais. Para informaes sobre o programa

reciclagem da Apple, pontos de coleta e telefone de informavisite www.apple.com/br/environment.

Battery Disposal InformationDispose of batteries according to your local environmental lawsand guidelines.

Deutschland: Dieses Gert enthlt Batterien. Bitte nicht in denHausmll werfen. Entsorgen Sie dieses Gert am Ende seinesLebenszyklus entsprechend der mageblichen gesetzlichenRegelungen.

Nederlands: Gebruikte batterijen kunnen worden ingeleverd bij dechemokar of in een speciale batterijcontainer voor klein chemisafval (kca) worden gedeponeerd.


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Looking for Something?

Index


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84 Looking for Something?

AAC plug10AC power adapter.See power

adapterAC power cord10adapter, power.See power

adapter

AirPort Extremeconnecting wirelessly11troubleshooting60using 32

AppleCare64Apple Hardware Test56Apple Remote21

application freeze51applicationsFaceTime21Front Row21,33iChat21iLife32,63Keynote21Photo Booth21reinstalling63

audio out port25

Bbatterydisposal80general information30indicator lights21,30,55location21performance30

storing74blinking question mark52brightness keys23built-in battery30built-in speakers21button, power12,21

Ccable modem11camera21camera indicator light21carrying your computer73changing

desktop15

password55System Preferences15checking memory48cleaning

the screen74your computer74

computerdisposal80freezes52inventory9putting to sleep16shutting down17speci cations33

turning on12wont turn on53connecting to a network11conserving battery power30Control-click27controls.See keyscord, AC power10

DDashboard23desktop, customizing15discs

ejecting55supported types74

Disk Utility63display, external25See also screen

disposing of batteries80disposing of your computer80Dock31

downloading software61drive, optical21DSL modem11

E

Hhand positions75hard disk drive37headphone port25Help, nding answers31, 64

Keynote application21keys

brightness23Dashboard23Expos23


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85Looking for Something?

ejecting a disc55Energy Saver preferences30environmental impact77ergonomics75Ethernet

connecting to11port 25

Expos key23FF1 to F12 function keys23FaceTime application21FaceTime HD camera21factory settings62

Fast-forward key23FireWireconnections33port 25ashing question mark52

Force Quit51four- nger swiping29Front Row application21,33frozen application51function (fn) key23

Ggestures, trackpad26

p ghigh-speed data transfer25high-speed USB25

IiChat application21iLife applications32,63infrared receiver (IR)21installation instructions

hard disk drive37memory44overview8

installingapplications63Mac OS X62

Internetconnecting to11connection problems57

inventory of items9IP address, sharing59IP masquerading59

Kkeyboard

ergonomics75features22illumination keys23See also keys

function (fn)23keyboard illumination23media 23Media Eject23mute 23volume23

Llightsbattery 21,30,55sleep indicator21

MMac App Store33

Mac Help31Mac OS Xreinstalling62website32

MagSafe power adapter.See power adapter

MagSafe power port10,25Media Eject key23media keys23memory

checking48installing44speci cations44

microphone21migrating information14Migration Assistant14Mini DisplayPort

technology25

pinching to zoom28Play/pause key23plug, AC10ports on MacBook Pro25power adapter

handling information73power adapter69

screencleaning74goes black54


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86 Looking for Something?

modem 11mouse

connect to USB port25ergonomics76See also trackpad

Multi-Touch gestures26mute key23

Nnetwork address translation

(NAT)59network connections59Network Diagnostics57Network Setup Assistant57number, serial66

Oonline resources64optical drive

about 21supported disc size74

Ppaging through documents

using trackpad29password, resetting55Photo Booth application21

port 25safety tips69using 10

power button12,21power cord10PPPoE connections58preferences.See System

Preferencesproblems.See troubleshootingputting your computer to

sleep 16

Qquestion mark, ashing52

RRAM.See memoryreinstalling applications63resetting your password55Rewind key23right-clicking27rotating objects usingtrackpad28

Ssafety

general instructions68

setting brightness23scrolling with two ngers26SD card slot25SDRAM speci cations44secondary clicking27security slot21Serial ATA (SATA) hard drive37serial number, locating66service and support64Setup Assistant13, 14shutting down17sleep mode

indicator light21putting computer to

sleep 16slot-loading optical drive21software

reinstalling62updating61

Software Updatepreferences61

speakers21speci cations

computer33hard disk drive37memory44

SSD drive.See hard disk drive

Startup Disk preferences52stopping

an application51the computer17

storing the computer74

ejecting a disc55hardware problems56Internet connection57pointer wont move51PPPoE connections58

Zzooming using the

trackpad28


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87Looking for Something?

SuperDriveabout 21supported disc sizes74

support, technical64swiping to move quickly

through documents29System Preferences

customizing the desktop15Energy Saver16,30Software Update61Startup Disk52

System Pro ler64

Tthree- nger swiping29 Thunderbolt port25trackpad

about 21gestures26

troubleshootingAirPort60AppleCare64application freezes51battery indicator lights55computer freezes51computer wont turn on53display goes black54

reinstalling software62screen goes black54service and support64using Disk Utility63using Mac Help31

turning on your computer12two- nger pinching28two- nger rotating28two- nger scrolling26typing position75

Uupdating software61USB

connections33ports 25

Vvideo camera21video camera indicator

light 21video port25volume keys23

Wwaking your computer17

KApple Inc. 2011 Apple Inc. All rights reserved.

Under the copyright laws, this manual may not be copied, in wholeor in part, without the written consent of Apple.

Every e ort has been made to ensure that the information inthis manual is accurate. Apple is not responsible for printing orl i l

Finder, the FireWire logo, and Multi-Touch are trademarks ofApple Inc.

AppleCare, Apple Store, and iTunes Store are service marks ofApple Inc., registered in the U.S. and other countries.

App Store is a service mark of Apple Inc.

ENERGY STAR

i U S i d d k


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clerical errors.Apple1 In nite LoopCupertino, CA 95014408-996-1010www.apple.com

The Apple logo is a trademark of Apple Inc., registered in theU.S. and other countries. Use of the keyboard Apple logo(Option-Shift-K) for commercial purposes without the prior writtenconsent of Apple may constitute trademark infringement andunfair competition in violation of federal and state laws.

Apple, the Apple logo, AirPort, AirPort Extreme, Cover Flow, Expos,FaceTime, FileVault, FireWire, GarageBand, iCal, iChat, iLife, iMovie,iPhone, iPhoto, iPod, iPod touch, iTunes, Keynote, Mac, MacBook,Mac OS, MagSafe, Photo Booth, Safari, Snow Leopard, Spaces,Spotlight, SuperDrive, and Time Machine are trademarks ofApple Inc., registered in the U.S. and other countries.

ENERGY STARis a U.S. registered trademark.Intel, Intel Core, and Xeon are trademarks of Intel Corp. in thand other countries.

The Bluetooth word mark and logos are registered trademarksowned by Bluetooth SIG, Inc. and any use of such marks byApple Inc. is under license.

Other company and product names mentioned herein aretrademarks of their respective companies. Mention of third-partyproducts is for informational purposes only and constitutesneither an endorsement nor a recommendation. Apple assumesno responsibility with regard to the performance or use of thesproducts.

Manufactured under license from Dolby Laboratories. Dolby,Pro Logic, and the double-D symbol are trademarks of DolbLaboratories. Con dential Unpublished Works, 19921997 DolLaboratories, Inc. All rights reserved.

Simultaneously published in the United States and Canada.

Documents

MacBook Pro 13-inch Users Guide