Macadams JD (18-10-10)

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October 2010

MACADAMSBAKINGSYSTEMSNIGERIA LIMITEDJOBDESCRIPTIONS

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ROLES

From the organization structure the following are the departments identified:

1. V

ice Chairman/CEO2. Chief Operating Officer3. Marketing/Sales4. Accounts/Finance5. Customer Service6. Human Resource7. Technical

JOB DESCRIPTIONS

For each of the roles identified a job description has be crafted to show the objective, theorganizational responsibilities, key performance indicators, required skills and competencies, work

experience and qualifications.

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CHIEF OPERATING OFFICER

Job Objective

y To provide leadership and direction to the organisation in carrying out its functions.y To ensure investors get good value for investmenty To strategically think and plan for the organisation alongside the Board of Directors.

Reports to

y Vice Chairman/CEORoles andResponsibilities

y Responsibility for running the organisation and positioning it as a key player in office and trainingfacilities provision.

y Providing leadership and direction to the organisations core heads in carrying out their functions.y Strategic thinking and planning for the organisation.y Managing relationships with key investors.y Ensuring achievement of strategic objectives and reviewing business goals periodically.y Ensuring that individual and departmental vision and mission aligns with that of the corporation.y Identify, develop and direct the implementation of business strategy.y Plan and direct the organisation's activities to achieve stated/agreed targets and standards for financial

performance, quality, culture and legislative adherence.y Recruit, select and develop executive team members.y Direct functions and performance via the executive team.y Ensure full compliance with the organisations guiding principles and laid down policies and decisions

of the Board of Directors.

y Maintain and develop organisational culture, values and reputation in its markets and with all staff,customers, suppliers, partners and regulatory/official bodies.

y Report to shareholders/parent board on organisational plans and performance.y Execute the responsibilities of a company director according to lawful and ethical standards.y Ensuring that the organisation has adequate human, material and financial resources for achievement of

business goals.

Key Performance Indicatorsy Employees clarity on roles, responsibilities and expectationsy Quality/Effectiveness of recommendationsy Overall client satisfactiony Over all staff satisfactiony Timeliness in meeting client demandsy Number of clients acquiredy Turn over rate.

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CHIEF OPERATING OFFICER

Required Skills and Competencies

Functional Competencies

y Performance Managementy People Skillsy Problem Solvingy Understanding of the Organisations Policies and Proceduresy Strong Co-ordination Skillsy Team Work Skillsy Strategic Perspective/Managementy Budget and Cost Management

Generic Skills

y Oral Communicationy Written Communicationy Leadership & Mentorshipy Client Orientationy WorkPlanningy Interpersonal Skills

Qualification

y A relevant first degreey MBA and other related professional qualifications

Attributes

y Teamwork and Collaborationy

Innovation & Creativityy Integrityy Problem Analysis

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NATIONAL MARKETING MANAGER

Job Objective

y Plan, develop and implement marketing strategy for organisation so as to meet agreed organisationalperformance plans within agreed budgets and timescales.

Reports toy Chief Operating Officer

Roles andResponsibilities

y Oversee all marketing, advertising and promotional activities.y Establish marketing strategies to meet organisation objectives.y Evaluate clients/customers research, market conditions, competitor data and implement marketing plan

changes as needed.

y Work with other staff to determine the demand for company service offerings and attempt to identifythe target market.

y Develop a pricing strategy in order to help get the most profit while making sure customers aresatisfied.

y Manage the marketing department budget & deliver all marketing activities within budget.y Managing correspondence with media & advertising outfits

Key Performance Indicators

y Relevance and timeliness of marketing plans within budgety Number of viable opportunity areas identifiedy Number of clients acquired



yStrategic Perspective

y Cost Optimisationy People Managementy Business Acumeny Quality Managementy Analytical and Numericy Client Orientation

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NATIONAL MARKETING MANAGER

Generic Skills

y Oral Communicationy Written Communicationy Leadership/Supervisoryy Organisational & WorkPlanning Skillsy Time Managementy Investor Orientationy Interpersonal Skillsy Computer appreciation/data entry

Qualification

y Preferred degree in Management or Social Sciencesy Relevant professional qualification

Attributesy Teamwork and Collaborationy Innovation & Creativityy Integrityy Customer Servicey Assertiveness

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HUMAN RESOURCES OFFICER

Job Objective

y Develop, implement and maintain HR strategy, policies and procedures and tools to deliver requestedservices

y To oversee recruitment and selection, performance management, benefit and salary administration,corporate HR policy development and administration, training and developmenty Ensures compliance with all regulations of labour lawy To ensure the provision and development of adequately motivated personnel for the achievement of

organisational goals

y To develop a Human Resource Policy framework and ensure its implementationy To ensure that the Human Resource framework is consistently adhered to for the overall benefit of the

business

y Design, develop, implement and manage programs to support, measure and reward employeeperformance

y To partner with management as change agentsReports to

y Chief Operating OfficerRoles andResponsibilities

y Plan, develop and implement strategy for HR management and development (including recruitment andselection policy/practices, discipline, grievance, counselling, pay and conditions, contracts, training anddevelopment, succession planning, morale and motivation, culture and attitudinal development,

performance appraisals and quality management issues - add others if relevant)

y Establish and maintain appropriate systems for measuring necessary aspects of HR development.y Monitor, measure and report on HR issues, opportunities and development plans and achievements

within agreed formats and timescales.y Manage and develop direct reporting lines.y Manage and control departmental expenditure within agreed budgets.y Liaise with other functional/departmental managers so as to understand all necessary aspects and needs

of HR development, and to ensure they are fully informed of HR objectives, purposes andachievements.

y Maintain awareness and knowledge of contemporary HR development theory and methods and providesuitable interpretation to directors, managers and staff within the organisation.

y Contribute to the evaluation and development of HR strategy and performance in cooperation with theexecutive team.

y Ensure activities meet with and integrate with organisational requirements for quality management,health and safety, legal stipulations, environmental policies and general duty of care.

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HUMAN RESOURCES OFFICER


yEmployees clarity on roles, responsibilities and expectations

y Percentage of required positions not staffedy Percentage of staff overdue for trainingy Competitiveness of compensation structurey Percentage of appraisals not completed on timey Time to process staff requestsy Overall staff satisfaction levelsy Quality of training as determined by post training performance of personnel



y Organisation design and developmenty Market and Industry Knowledgey Compensation and Reward Administrationy Recruitment and selectiony ManpowerPlanningy Objective Settingy Performance Managementy Relationship Managementy Conflict Resolutiony Presentation Skillsy Delegation Skillsy Competence Developmenty LabourLaws and Practice

Generic Skills

y Oral Communicationy Written Communicationy Leadership/Supervisoryy Organisational & WorkPlanning Skillsy Time Managementy Interpersonal Skills

Qualification

y Preferred degree in Management or Social Sciencesy CIPMN, CIPD, CISA, Masters in HRM preferred

Attributes

y Teamwork and Collaborationy Integrityy Assertivenessy Confidentiality

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ACCOUNTANT

Job Objective

y Apply principles of accounting to analyze financial information and prepare financial reports bycompiling information, preparing profit and loss statements, and utilizing appropriate accounting

control procedures.

Reports to


y Prepare profit and loss statements and monthly closing and cost accounting reports.y Compile and analyze financial information to prepare entries to accounts, such as general ledger

accounts, and document business transactions.

y Establish, maintain, and coordinate the implementation of accounting and accounting controlprocedures.

y Analyze and review budgets and expenditures for local, state, federal, and private funding, contracts,and grants.

y Monitor and review accounting and related system reports for accuracy and completeness.y Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting

documents.y Analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure

expenditure control.

y Explain billing invoices and accounting policies to staff, vendors and clients.y Resolve accounting discrepancies.y Recommend, develop and maintain financial data bases, computer software systems and manual filing

systems.

y Interact with internal and external auditors in completing audits.y Develop the annual operating budget and consult with departmental management on the fiscal aspects

of program planning, salary recommendations, and other administrative actions.

y Provide accounting policy orientation for new staff.y Performs financial forecastingy Manage fixed assety Manage taxation and provide taxation reports


y Quality/Effectiveness of recommendationsy Average time to process invoices on approved transactionsy Average time to process approved paymentsy Accuracy in cash-flow estimatesy Completeness of fixed assets inventory/registery Average time to process approved paymentsy Accuracy in cash-flow estimatesy Number of detected breaches in internal controlsy Timeliness of management accounts and reports

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ACCOUNTANT



yBudgeting

y Financial Analysis & Interpretationy Financial Accountingy Financial Management & Corporate Financey Management Accountingy Tax Managementy Transaction Processingy Asset and Liability

Generic Skills

y Oral Communicationy Written Communicationy Leadershipy Customer Orientationy WorkPlanningy IT System Skillsy Performance Managementy Strategic Perspectivey Documentation

Qualification

yFirst degree in relevant discipline

y Market and Customer Knowledgey ACA, ACCA, CIBN, etc

Attributes

y Teamwork and Collaborationy Innovation & Creativityy Integrityy Problem Analysisy Analytical and Numeric

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MARKETING/CLIENT SERVICES

Job Objective

y To increase the companys market share by implementing aggressive customer-acquisition strategies focused on growth and positive feedback from existing and potential customers.

Reports to

y National Marketing ManagerRoles andResponsibilities

y Collect and analyze data on customer demographics, preferences and needs to identify potential marketsand factors affecting product/service demand.

y Conduct research on consumer opinions and marketing strategies, collaborating with marketingprofessionals, statisticians and other professionals.

y Develop and implement procedures for identifying advertising needs.y Gather data on competitors and analyze their prices, product & services and method of marketing and

distribution.

y Prepare reports of findings, while making recommendations.y

Measure and assess customer satisfaction.y Measure the effectiveness of marketing, advertising, and communication programmes and strategies.y Seek and provide information to help organisation determine its position in the marketplace.y Conduct market survey on competitors and propose strategies for staying aheady Define and develop target segmentsy Meeting with clients to negotiate and agree on terms of reference.y Provide advice on business decisionsy Confer with other departments to identify trends and key group interests and concerns


y Number of viable opportunity areas identified to assist in growth of market sharey Increase in market sharey Relevance of forecasty % increase in customer acquisition

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HEAD TECHNICAL

Job Objective

y To coordinate various after sales support services at optimal level to all customers.y To minimize or eliminate downtime as a result of clients facility breakdown.y To provide leadership, managerial and supervisory direction and strategic planning within thedepartment.

Reports to


y Maintain system for recording all expenditures for equipment, services and supplies.y Design and implement facilities management forms.y Access facilities database and keep management updated on their working condition.y Assist in securing parts, materials, supplies and equipment needed to complete work in a timely and

cost effective manner.

y Prepare periodic routine maintenance schedule for customersy Engaging in strategic planning and the continuous improvement of business processes.y Ensure adequate safety of self and any person(s) under supervision.


y Number and duration of reported downtime observed by customery Number of damaged equipmenty Provision of facilities/supplies/ services on time for clientsy Number of HSE violationsy Overall quality level of safety and health reportsy Average number of complaints regarding clients facilitiesy Level of trained technical staff



y Corporate Organisationy Working Knowledge of equipment, Materials and Supplies.y Some Knowledge of First Aid and Applicable Safety Precautionsy Critical Thinkingy Budgeting Skillsy Business and Financial Acumeny Vendor Managementy

Negotiation Skillsy People Skills

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HEAD TECHNICAL

Generic Skills

y Oral Communicationy Written Communicationy Leadershipy Organisational & WorkPlanning Skillsy Time Managementy Client Orientation

Qualification

y Good degree in a relevant engineering fieldy Cognate experience in the baking facilities installations, repairs and services

Attributesy Teamworky Integrityy Assertivenessy Initiativey Creativity

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ACCOUNTING CLERK

Job Objective

y Overseeing the collection of cash and cheques.y Processing disbursements, daily and monthly posting, maintaining trial balances.y Maintaining and balancing bank accounts.Reports toy Accountant


y Performs any combination of following calculating, posting, and verifying duties to obtain financial datafor use in maintaining accounting records.

y Reconciles all revenues collected on a daily basis. Checks balances against accounting receipt records.y Posts accounting data by hand or by computer data entry in the cash journal on a daily basis.y Maintains trial balance.y Prepares bank account deposit documents and confirms deposit totals. May make bank account

deposits.

y Compiles and sorts documents, such as invoices and checks, substantiating business transactions.y Verifies and posts details of business transactions, such as funds received and disbursed, and totals

accounts, using calculator or computer.

y Computes and records charges and similar items.y May type vouchers, invoices, checks, account statements, reports, and other records, using the computer.y May reconcile bank statements.y Performs related duties as required.


y Quality/Effectiveness of recommendationsy Average time to process invoices on approved transactionsy Average time to process approved paymentsy

Accuracy in cash-flow estimatesy Completeness of fixed assets inventory/registery Average time to process approved paymentsy Accuracy in cash-flow estimatesy Number of detected breaches in internal controlsy Timeliness of management accounts and reports



y Financial Accountingy Management Accountingy Transaction Processingy Asset and Liability

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ACCOUNTING CLERK

Generic Skills

y Oral Communicationy Written Communicationy Customer Orientationy WorkPlanningy IT System Skillsy Documentationy Ability to Perform Basic Arithmetic and Perform Routine Computer Data Entry

Qualification

y OND, HND in Relevant Discipline from a Reputable Institutiony Knowledge of Basic Accounting and Bookkeeping Procedures.y ACA, ACCA, etc

Attributes

y Teamwork and Collaborationy Innovation & Creativityy Integrityy Analytical and Numeric

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CUSTOMERSERVICE OFFICER

Job Objective

y To develop direct and indirect interaction with company clients.y Understanding customers' needs, as well as their frustrations.y Providing important feedback about business processes.Reports toy Chief Operating Officer


y Take full responsibility for the dealing with relevant customer complaints, queries and requests forinformation for the start to the end of the process.

y Ensure that both an appropriate and adequate investigation takes place in all cases. This includes therecording of all communications between the various parties and all information taken intoconsideration.

y Carry out relevant research as required and requested.y Draft documentation as required and requested.y Prepare daily, weekly, monthly statistical reports as appropriate.y Clearly identify and define issues that are being raised by customers.y Make recommendations in relation to resolutions of customer issues.y Deal with complaints in a professional and timely fashion.y Deal with difficult situations in a friendly manner and strive to find a speedy solutiony Handle routine work with limited supervisiony Performs variety of other duties as assigned


y Clients satisfaction ratingsy Adequate record keepingy

Turn over time



y Record Keepingy Interpersonal skillsy Listening skillsy Understanding of the organisations idealsy Understanding clients needs

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CUSTOMERSERVICE OFFICER

Generic Skills

y Oral Communicationy Written Communicationy Organisational & WorkPlanning Skillsy Customer Service Orientationy Interpersonal Skillsy Self-Management Skillsy High Self Motivationy Efficient Time Managementy Excellent Communication & Interpersonal Skills Both Verbal & Written.y Analytical Skillsy Priorities Settingy Ability to Build and Maintain GoodNetworks Internally and Externallyy DeliverGood Result Under Tight Deadlines, Sometimes Heavy Workloads and With a High Degree of

Individual Responsibility

Qualification

y OND, HND or BSc or its equivalent in related field

Attributes

y Teamwork and Collaborationy Time Consciousnessy Meticulousy

Friendliness

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TECHNICIAN

Job Objective

y To provide efficient support services for both off-site and on-site clients.y Understanding customers' needs, as well as their frustrations.

Reports to

y Head, TechnicalRoles andResponsibilities

y To provide first line maintenance of the customers food equipment.y Clearly identify and define issues that are being raised by customers.y Make recommendations in relation to resolutions of customer issues.y To maintain stock and resources for customer support and servicesy Deal with complaints in a professional and timely fashion.y Handle routine work with limited supervisiony Performs variety of other duties as assigned


y Clients satisfaction ratingsy Compliance with health and safety requirementsy Turn over time



y A General Knowledge and Experience of Working with Food Equipmenty Interpersonal Skillsy Listening Skillsy Understanding Clients Needs

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TECHNICIAN

Generic Skills

y Organisational & WorkPlanning Skillsy Customer Service Orientationy Interpersonal Skillsy Good Communication Both Verbal & Written.y Analytical Skillsy DeliverGood Result Under Tight Deadlines, Sometimes Heavy Workloads and With a High Degree of

Individual Responsibility

Qualification

y OND, HND or its equivalent in related field

Attributesy Teamwork and Collaborationy Time Consciousnessy Meticulousy Friendliness

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MARKETING/SALE CLERK

Job Objective

y To assist the clients in locating products in the showroom.y Maintain adequate inventory of displayed equipment.y Screen customer enquiries with the mind of meeting their needs.

Reports to

y National Marketing ManagerRoles andResponsibilities

y Assisting customers with purchases and giving them detailed product demonstration.y Assisting the customers in billing and packaging process at checkout. y Maintaining cleanliness and proper display order of products in the store. y Coordinating and synchronizing work with other department of the company.y Reporting loss and damage of products, customer feedback and complaints. y

Assisting in billing, procuring payment and other check out functions of the store. y Promptly completing all tasks assigned by the superiors.y Placing orders for replenishment of showroom stock, and filling order forms.y Performs variety of other duties as assigned


y Clients satisfaction ratingsy Number of Sales deals closedy Turn over time



y A General Knowledge and Experience of Working with Food Equipmenty Interpersonal Skillsy Listening Skillsy Understanding Clients Needs

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MARKETING/SALE CLERK

Generic Skills

y An eye for orderlinessy Customer Service Orientationy Interpersonal Skillsy Good Presentation Skills Especially Verbaly Negotiation Skills

Qualification

y OND, or its equivalent in related field

Attributes

y Teamwork and Collaborationy Time Consciousnessy Friendliness

Documents

Macadams JD (18-10-10)