Mac OS - Mount Sinai Medical Center VPN Client & Remote Desktop Getting Started Guide – Mac OS This document is designed for use by Mount Sinai Medical Center personnel

GlobalProtect VPN Client & Remote Desktop Getting Started Guide

Mac OS

MSMC Network IT-000010-01

March 2014

Confidential and Proprietary Information Internal Use Only

GlobalProtect VPN Client & Remote Desktop Getting Started Guide – Mac OS

This document is designed for use by Mount Sinai Medical Center personnel. The contents may be shared with other personnel, but may not be copied nor shall the document remain on the premise of any party other than Mount Sinai Medical Center.

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Disclaimer No part of this document may be reproduced without prior written permission. The information provided within this document is proprietary. Without prior written permission from Mount Sinai Medical Center, the duplication or reproducing this document in whole or in part is strictly prohibited. Without prior written permission from Mount Sinai Medical Center, disclosing the contents of this document, in whole or in part, to persons other than authorized personnel, is strictly prohibited. Without prior written permission from Mount Sinai Medical Center, the lending or transferring of this document, in whole or in part, to a third party is strictly prohibited. The information contained in this document may be subject to change without prior notice.



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Revision History

Date Revision Description

3/25/14 1.0 Initial document mark-up



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Contents

GlobalProtect VPN Client Introduction ..................................................................................................... 5

Before You Begin ....................................................................................................................................... 5

I. Installing the GlobalProtect VPN Client ............................................................................................ 6

II. Set up Microsoft Remote Desktop for Mac OS ............................................................................... 12

III. Connect to the MSMC network using Mac OS ................................................................................ 17



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GlobalProtect VPN Client Introduction

The GlobalProtect VPN Client creates a Virtual Private Network (VPN)

connection between your computer and Mount Sinai Medical Center’s network to

maintain the confidentiality of private data. The GlobalProtect VPN Client

provides an easy-to-use solution for secure, encrypted access through the

Internet for remote users.

Before You Begin

You will need the following to run the GlobalProtect VPN Client:

A computer running Mac OS

An active Internet connection

Have the ability to install software on your Mac

Your MSMC issued Username and Password

Apple ID and Password for App Store



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I. Installing the GlobalProtect VPN Client

Step 1 - Navigate to the following address in the Safari web browser

https://vpn.msmc.com

Step 2 - Login to website by entering your MSMC provided network credentials on the

Username and Password fields.

https://vpn.msmc.com/



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Step 3 – Select the Download Mac 32/64 bit GlobalProtect agent link.

Step 4 – When download is complete click on the Show downloads button located

on the top right of the Safari browser. Double click on the GlobalProtect.pkg

file to launch the GlobalProtect installer.



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Step 5 – Click Continue on the Install GlobalProtect window.

Step 6 – Click Continue again on Install GlobalProtect window.



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Step 7 – Click Continue again on Install GlobalProtect window.

Step 8 – When prompted please enter your computer administrator Name and

Password.



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Step 9 - Enter your MSMC provided network credentials on the Username and Password

fields.

Step 10 – Enter vpn.msmc.com in the Portal field and click Apply.

Step 11 – If successful you will receive the below message stating The installation was

successful. Click on Close to complete this process.



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Step 12 – This concludes the GlobalProtect VPN Client installation process. Proceed to section

II. Set up Microsoft Remote Desktop for Mac OS to gain access to the MSMC

applications.

Note If you were unable to install the GlobalProtect VPN Client following these instructions please contact the IT Service Desk at 305-674-2545.



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II. Set up Microsoft Remote Desktop for Mac OS

Step 1 – Go to the App Store

Step 2 – Type “Microsoft remote desktop” on the top right search bar and install the

Microsoft Remote Desktop App .



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Step 3 – Go to the Launchpad to find the Microsoft Remote Desktop application and

click on the icon.



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Step 4 – Click on Close on the What’s new dialog box to continue.

Step 5 – Click on the Remote Resources icon to gain access to your applications.



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Step 6 – In the URL box enter the following link:

https://tsweb.msmc.com/RDWeb/Feed/WebFeed.aspx

Step 7 -- Enter your MSMC provided network credentials on the User name and

Password fields and click on Refresh.

Step 8 – If the information above was entered correctly you should receive a Successfully

loaded Remote Resources message. Close Remote Resources window to

access remote applications.

https://tsweb.msmc.com/RDWeb/Feed/WebFeed.aspx



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Note If you receive a message stating This host provides no Remote Resources, please

ensure there are no spaces following the URL and click on Refresh.

Step 9 – Congratulations, you have now completed the Set up Microsoft Remote Desktop

for Mac OS instructions. Proceed to III. Connect to the MSMC network using Mac

OS to access the MSMC applications.

Note If you were unable to set up Microsoft Remote Desktop following these instructions please contact the IT Service Desk at 305-674-2545.



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III. How to connect to the MSMC network using Mac OS

Once the GlobalProtect VPN application has been installed, you may connect to the

VPN on-demand by following the steps listed below.

Step 1 - Click on the GlobalProtect VPN icon on the menu bar.

Step 2 - Click on Connect.

Step 3 - Enter your MSMC provided network credentials on the Username and Password

fields.



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Step 4 – Wait approximately 15 seconds for connection. The GlobalProtect VPN icon on

menu bar will change to when connected.

Step 5 – Go to the Launchpad to find the Remote Desktop app and click on the icon to

open.



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Step 6 – Click on Close on the What’s new dialog box to continue.

Step 7 – You should immediately receive a Successfully loaded Remote Resources

message. Close Remote Resources window to access remote applications.



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Step 8 – Congratulations, you have now completed the Connect to the MSMC network using

Mac OS instructions.

Note If you were unable to connect to the MSMC network using Mac OS by following

these instructions please contact the IT Service Desk at 305-674-2545.

Documents

Mac OS - Mount Sinai Medical Center VPN Client & Remote Desktop Getting Started Guide – Mac OS This document is designed for use by Mount Sinai Medical Center personnel